Emergency first: This is an independent patient guide, not NHS Scotland, not NHS 24 and not Oakview Medical Practice. Call 999 now for chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, severe burns, seizure not stopping, severe allergic reaction, overdose, serious injury, acute confusion, or someone not responding. If it is urgent but not life-threatening when the practice is closed, call NHS 24 on 111.
Alexandria and Renton GP action guide
Oakview Medical Practice: askmyGP appointments, hours, prescriptions and NHS 24 help
Oakview Medical Practice serves patients from The Vale Centre for Health & Care in Alexandria and Renton IHLC in Renton. This practical guide tells you exactly when to use askmyGP, when to phone, how to order repeat medicine, when to ask for test results, how to register, which site is open, and what to do when the practice is closed.
Need GP help?
askmyGP routeMessage, phone, video or face-to-face if needed.
✓Right NHS Scotland route
Main practice phone
Use this for: askmyGP help, urgent same-day advice if online is difficult, repeat prescription option 1, registration questions, test-result queries after 2pm, accessibility support, branch-location confusion, interpreter/BSL support, and if you are unsure whether to use GP, pharmacy, NHS 24 or 999.
Email and two sites
Email: ggc.gp85403dutyadmin@nhs.scot
Alexandria site:
The Vale Centre for Health & Care, Main Street, Alexandria, G83 0UE
Renton site:
Renton IHLC, Main Street, Renton, G82 4PD
Always check whether your appointment is at Alexandria or Renton before travelling.
Phone
01389 752650
Main site
The Vale Centre, G83 0UE
Branch
Renton IHLC, G82 4PD
Out of hours
NHS 24: 111
Fast answer: Oakview Medical Practice uses askmyGP for appointment and help requests. askmyGP is available 24/7, and the practice responds during working hours Monday to Friday. If you contact after 5pm, the response is likely to be the next working day. Repeat prescriptions take 48 hours, and weekends/bank holidays must be allowed for. For urgent medical help when closed, call NHS 24 on 111; for life-threatening emergencies, call 999.
Need this? Do this first
Use this table as the practical route finder. It tells patients what to do and where to click.
| I need… | Do this first | Clickable route |
|---|---|---|
| Life-threatening emergency | Call 999 now. Do not wait for askmyGP, reception or email. | Call 999 |
| Urgent help when closed | Call NHS 24 on 111. | Call NHS 24: 111 |
| GP help or appointment | Use askmyGP. The practice can reply by phone, secure message, video call or arrange a same-day appointment if needed. | Open askmyGP |
| Phone instead of online | Call the practice. Reception will take brief details and pass them to the GP. | Call 01389 752650 |
| Repeat prescription | Use askmyGP, phone option 1, reception slip, post, or pre-arranged pharmacy collection. | Prescription steps |
| Test results | Phone after 2pm. Results are confidential and usually given only to the patient. | Call after 2pm |
| Register as new patient | Complete both the registration form and additional medical history form by hand and bring them to surgery. | Registration page |
| Find the right site | Check whether your appointment is at Alexandria or Renton before leaving. | Open maps |
Decision hub: askmyGP, phone, pharmacy, NHS 24 or 999?
Call 999 now
Use for chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, serious allergic reaction, severe injury, overdose, seizure not stopping or someone not responding.
Use askmyGP
Use for GP help, appointment requests, repeat medicine questions, non-emergency symptoms, care questions and requests for children or someone you care for if they are registered with the practice.
Phone reception
Use if you cannot use askmyGP, need urgent same-day advice, have access needs, need help with forms, or need repeat prescription option 1.
Use video consultation
The practice lists NHS Attend video consultations through its own doctors. Use only when the practice has arranged or directed you to use video care.
Ask a pharmacist
Use for minor illness, medicine advice, side effects, over-the-counter treatments and self-care where a GP appointment may not be needed.
Call NHS 24 on 111
Use out of hours or when urgent advice cannot wait but it is not a 999 emergency.
Oakview Medical Practice sites: Alexandria and Renton
| Site | Address | Best patient use |
|---|---|---|
| Oakview Medical Practice | The Vale Centre for Health & Care, Main Street, Alexandria, G83 0UE | Main practice site. Use this address for general practice details unless your appointment message says Renton. |
| Renton IHLC | Renton IHLC, Main Street, Renton, G82 4PD | Branch site with limited opening days. Check before travelling because it is not open every weekday. |
| Same phone/email | 01389 752650 · ggc.gp85403dutyadmin@nhs.scot | Use the same practice phone and email for both sites. |
Wrong-site warning: do not travel to Renton IHLC just because it is closer. It is closed Monday and Thursday and has shorter Friday hours. Confirm the branch on your appointment message first.
Opening hours: Alexandria site and Renton IHLC
| Day | Alexandria: The Vale Centre | Renton IHLC | Practical note |
|---|---|---|---|
| Monday | 8:00am–6:00pm; 6:00pm–6:30pm extended pre-booked only | Closed | Evening slot is pre-booked only, not normal walk-in access. |
| Tuesday | 8:00am–6:00pm; 6:00pm–6:30pm extended pre-booked only | 8:00am–6:00pm | Both sites listed open, but confirm appointment location. |
| Wednesday | 8:00am–12:30pm; 1:30pm–6:00pm | 8:00am–12:30pm; 1:30pm–6:00pm | Lunchtime closure is for staff training. |
| Thursday | 8:00am–6:00pm; 6:00pm–6:30pm extended pre-booked only | Closed | Renton branch closed. |
| Friday | 8:00am–6:00pm | 8:00am–5:00pm | Order repeat medicine early before weekend. |
| Saturday | Closed | Closed | Use NHS 24 on 111 if urgent and not life-threatening. |
| Sunday | Closed | Closed | Call 999 for emergencies. |
Simple timing tip: if your request is routine, use askmyGP during the day and avoid waiting until after 5pm, because the practice says requests after 5pm are likely to be answered the next working day.
askmyGP appointments: micro step-by-step
1
Check danger signs first.
Use 999 for emergency symptoms. Use NHS 24 on 111 when urgent and the practice is closed.
Use 999 for emergency symptoms. Use NHS 24 on 111 when urgent and the practice is closed.
2
Open askmyGP.
The practice says you can register without paperwork and ask for any kind of help from the practice.
The practice says you can register without paperwork and ask for any kind of help from the practice.
3
Write one clear request.
Say what is wrong, when it started, what has changed, what you tried, and whether you prefer phone, secure message or video call.
Say what is wrong, when it started, what has changed, what you tried, and whether you prefer phone, secure message or video call.
4
Choose a named doctor or nurse only if needed.
The practice says you can request a particular doctor or nurse, as long as they are available that day.
The practice says you can request a particular doctor or nurse, as long as they are available that day.
5
Watch for the reply.
The practice usually gets back on the day you contact them during working hours. After 5pm, reply is likely the next working day.
The practice usually gets back on the day you contact them during working hours. After 5pm, reply is likely the next working day.
6
Accept the right appointment type.
The practice may handle it by phone, secure message, video call, same-day face-to-face appointment, or another suitable day.
The practice may handle it by phone, secure message, video call, same-day face-to-face appointment, or another suitable day.
askmyGP or phone wording
Hello, my name is [name]. My date of birth is [date]. I am registered at Oakview Medical Practice. I need help with [one clear problem]. It started [when]. It is [getting worse / not improving]. I have tried [medicine or self-care]. I can be contacted by [phone / message / video]. Is this best for GP, nurse, pharmacist, video consultation, NHS 24 or 999?
Video consultations: when the practice may use NHS Attend
| Question | Answer | Patient tip |
|---|---|---|
| Is video available? | The appointment page says video consultations are provided by the practice’s own doctors through a secure link. | Use video only when the practice directs or arranges it. |
| What device do I need? | Mobile, tablet or laptop can be used. | Check camera, microphone, battery and internet before the appointment. |
| Will it cost me? | The official page says video consultations are at no charge to the patient. | Mobile data charges may still depend on your own phone plan. |
| When is face-to-face better? | If the clinician needs to examine you, they may arrange face-to-face care. | Do not insist on video if symptoms need examination. |
Repeat prescriptions: 48-hour rule and five official routes
Online
Use askmyGP for repeat prescription requests if you can use online access.
Phone option 1
Call 01389 752650 and use option 1. The practice says this is available 24 hours a day, 7 days a week.
In person or post
Leave your repeat slip with reception, or post it with a stamped addressed envelope if you want it posted back.
Through pharmacy
By pre-arrangement, local pharmacies can collect the prescription and have medicines ready. Ask your pharmacist for the appropriate form.
| Prescription issue | What it means | Best action |
|---|---|---|
| How long do repeats take? | The practice says all repeat prescriptions take 48 hours. | Allow weekends and bank holidays. |
| Medication review requested? | Patients on repeat medication may be asked to see a Practice Pharmacist. | Book the review promptly to avoid prescription delays. |
| Pharmacy collection wanted? | Local pharmacy collection needs pre-arrangement. | Ask the pharmacy for the correct form first. |
| Running out today? | 48-hour processing may be too slow. | Phone practice if open; use NHS 24/urgent pharmacy advice when closed and urgent. |
| Medicine side effects? | You may need pharmacist or GP advice. | Ask pharmacist for minor medicine questions; use askmyGP if GP review is needed. |
Medicine safety tip: order before your final few doses. The 48-hour rule is practice processing time; pharmacy preparation, weekends, bank holidays and medication reviews can add delay.
Test results: phone after 2pm and protect confidentiality
| Question | Practical answer | Action |
|---|---|---|
| When should I call? | The practice asks patients to telephone for blood, urine and x-ray results after 2pm because phones are busy in the early morning. | Call 01389 752650 after 2pm |
| Can someone else get my result? | To ensure confidentiality, test results are usually released only to the patient unless permission is in place. | Arrange consent before a carer/family member calls. |
| Hospital test? | If a hospital or clinic requested the test, contact that hospital or clinic first. | Ask who ordered the test before chasing. |
| Need interpretation? | Reception may pass on recorded comments, but clinical interpretation should come from a clinician. | Ask for a GP/nurse message if unclear. |
Simple rule: morning phone time should be kept for urgent appointment traffic where possible. For routine results, use the after-2pm route.
Sick / fit notes: 7-day rule and private certificates
| Situation | What to do | Important note |
|---|---|---|
| Illness 7 days or less | You usually do not need a doctor’s sickness certificate. | Your employer may ask you to complete an SC2 self-certification form. |
| More than 7 days | Use askmyGP or phone practice for advice. | Give exact dates and whether it is a new note or extension. |
| Private sick note | Private sick notes are listed as non-NHS work. | A fee may apply; ask before requesting. |
| Hospital treatment | Ask the hospital team if they are managing the condition. | Hospital can often issue notes for recovery period. |
Register with Oakview Medical Practice
1
Check you live in or are moving to the practice area.
The practice says it has an open list and welcomes registration requests from patients living in or moving to the practice area.
The practice says it has an open list and welcomes registration requests from patients living in or moving to the practice area.
2
Collect or download the forms.
You need a registration form and an additional medical history form.
You need a registration form and an additional medical history form.
3
Complete both forms by hand.
The official page says both documents must be completed by hand.
The official page says both documents must be completed by hand.
4
Bring forms to the surgery.
Take both completed forms to Oakview Medical Practice.
Take both completed forms to Oakview Medical Practice.
5
Plan regular medicines before switching.
Bring exact medicine names, doses and pharmacy details so repeat medication can be checked safely.
Bring exact medicine names, doses and pharmacy details so repeat medication can be checked safely.
Named GP note: the practice says patients have a named, accountable doctor responsible for coordinating care, but patients can still talk to or make appointments with any doctor or nurse, not only the named GP.
Clinics, self-care and local service shortcuts
| Need | Official/practical route | Patient tip |
|---|---|---|
| Long-term condition support | Practice services include general medical management, health promotion advice and referral for other services. | Use askmyGP and explain what has changed. |
| Diabetes care | The practice team page notes diabetes interest/leadership within the clinical team. | Bring readings, medication list and foot-care concerns. |
| Travel vaccinations | GP practices are no longer administering travel vaccinations; the service is centralised. | Use Fit for Travel / NHS Scotland advice early before travel. |
| Dental pain | Dental care is handled by dentists, not GP practice. | Use dental urgent-care route for toothache, mouth pain or dental trauma. |
| Minor illnesses | Practice self-care page encourages pharmacy/self-care for many minor issues. | Ask a local pharmacist if GP is not required. |
| Carer support | Practice asks carers to make the GP aware. | Tell the practice if you care for someone or someone cares for you. |
Self-care tip: the official self-care page says many sore throats, sinus infections and coughs clear without antibiotics. Ask a pharmacist if symptoms are minor, but use GP/NHS 24/999 if symptoms are severe or worrying.
Doctors, pharmacists, community nurses and support team
| Team area | Official examples | Best for |
|---|---|---|
| Doctors | Official team page lists doctors including Dr Tim Robinson, Dr Tom Linzee-Gordon, Dr Euan Glen, Dr Gillian Deveney and others. | GP assessment, referrals, diagnosis, complex care and named-doctor coordination. |
| Practice pharmacist | Team page lists pharmacist support. | Medication reviews, repeat prescription checks and medicine questions. |
| Community nurses | Official team page lists community nurse contact number 01389 828311. | Housebound care, wound care and community nursing support where appropriate. |
| Health visitors | Official team page explains health visitors support babies, children and pregnant women. | Children under five, family health and early-years support. |
| Physio / Community Links | Team page lists physio and Community Links Practitioner support. | Musculoskeletal problems and social/practical wellbeing issues may not always need a GP first. |
| Practice management/admin | Practice manager and admin team are listed. | Forms, records, accessibility support, registration and non-clinical queries. |
Disabled access, hearing support and accessible information
Disabled access
The practice says there is good access for disabled patients to consultation rooms, a designated parking bay near the surgery entrance, ramp access and accessible facilities.
Hearing support
The accessibility page says the practice has audio induction loops and can arrange a BSL interpreter if contacted before the visit.
Different format
The practice says information can be requested in formats such as large print, easy read, audio recording or braille.
Text relay
The accessibility page says the practice provides a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Access request script
Hello, I have an appointment or request with Oakview Medical Practice. I need help with [wheelchair access / hearing loop / BSL interpreter / large print / easy read / carer support]. Can this be noted before I attend?
Maps, directions and travel checklist
Confirm your appointment site before travelling. The Alexandria site and Renton IHLC are different places and Renton has limited opening days.
Alexandria site: The Vale Centre
Address: The Vale Centre for Health & Care, Main Street, Alexandria, G83 0UE.
Before leaving home
Check site, appointment time, clinician type, medication list, forms, sample pots, glasses/hearing aids, phone battery and access/interpreter needs.
If someone else is driving
Send the exact postcode: Alexandria G83 0UE or Renton G82 4PD. Do not send only “Oakview Medical Practice.”
When Oakview Medical Practice is closed
| Problem | Use this | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, serious allergic reaction, not responding. |
| Urgent but not life-threatening | Call NHS 24 on 111 | Too unwell to wait, urgent medical advice, unsure whether care is needed. |
| Minor illness / medicine question | Pharmacy, NHS inform or NHS 24 depending on severity | Coughs, colds, medicine side effects, sore throat, self-care questions. |
| Routine appointment request | askmyGP during normal response times | Non-urgent symptoms, review requests, admin tasks, prescription questions. |
| Repeat prescription | Use official prescription route and allow 48 hours | Do not leave routine medicines until the final dose. |
Official action links used
Use these after checking the practical route above. The article explains the job of each link so users do not land on the wrong page.
Official Oakview Medical Practice website · Appointments and askmyGP guidance · askmyGP · NHS Attend video consult · Repeat prescriptions · Services, test results, sick certificates and clinics · New patient registration · Team · About and disabled access · Accessibility statement · NHS 24 · NHS inform
Oakview Medical Practice FAQs
What is Oakview Medical Practice phone number?
The practice phone number is 01389 752650. Use it for askmyGP help, urgent same-day advice if online is difficult, repeat prescription option 1, test results after 2pm, registration questions, accessibility support and branch-location questions.
Where is Oakview Medical Practice?
The main Oakview Medical Practice site is at The Vale Centre for Health & Care, Main Street, Alexandria, G83 0UE. The branch site is Renton IHLC, Main Street, Renton, G82 4PD.
What is Oakview Medical Practice email?
The official website lists the email address as ggc.gp85403dutyadmin@nhs.scot.
What are the Alexandria opening hours?
The Alexandria site is listed as Monday 8am to 6pm plus 6pm to 6:30pm pre-booked extended access, Tuesday 8am to 6pm plus 6pm to 6:30pm pre-booked extended access, Wednesday 8am to 12:30pm and 1:30pm to 6pm, Thursday 8am to 6pm plus 6pm to 6:30pm pre-booked extended access, Friday 8am to 6pm, and closed Saturday and Sunday.
What are Renton IHLC opening hours?
Renton IHLC is listed as closed Monday, open Tuesday 8am to 6pm, open Wednesday 8am to 12:30pm and 1:30pm to 6pm, closed Thursday, open Friday 8am to 5pm, and closed Saturday and Sunday.
Why is there a Wednesday lunchtime closure?
The official opening times say the Wednesday lunchtime closure is for staff training.
How do I book an appointment?
Use askmyGP where possible. The practice says askmyGP is available 24/7, and responses are made during working hours Monday to Friday. If you prefer to phone, reception will take details and pass them to the GP.
Can I request a specific doctor or nurse?
The official appointment page says you can request a particular doctor or nurse as long as they are available that day.
Can askmyGP be used for children or someone I care for?
Yes. The practice says askmyGP is available to all patients and can be used to ask about children or other people you care for, if they are registered with the practice.
How quickly does Oakview respond to askmyGP?
The practice says it will usually get back on the day you contact it during working hours Monday to Friday. If the request is after 5pm, it is likely to be the next working day.
Does Oakview Medical Practice offer video consultations?
Yes. The official appointment page says video consultations are provided by the practice’s own doctors through a secure link to a mobile, tablet or laptop at no charge to the patient.
How do I order repeat prescriptions?
Repeat prescriptions can be ordered online via askmyGP, by telephone on 01389 752650 option 1, in person by leaving your repeat slip with reception, by post with a stamped addressed envelope, or through a pharmacy by pre-arrangement.
How long do repeat prescriptions take?
The official prescription page says all repeat prescriptions take 48 hours. Remember to allow for weekends and bank holidays.
When should I phone for test results?
The services page says phones are busy in the early morning and asks patients to telephone for blood, urine and x-ray results after 2pm.
How do I register with Oakview Medical Practice?
The practice says it has an open list for patients living in or moving to the practice area. You need to complete a registration form and an additional medical history form by hand and bring both to the surgery.
Does Oakview have disabled access?
The practice says there is good disabled access to consultation rooms, a designated parking bay near the surgery entrance, ramp access and accessible facilities. The accessibility page also mentions audio induction loops and possible BSL interpreter arrangement if contacted before the visit.
What should I do when Oakview Medical Practice is closed?
For urgent medical advice outside normal surgery hours, call NHS 24 on 111. Call 999 for life-threatening emergencies.
Independent directory disclaimer: medicalpracticeuk.org is not NHS Scotland, not NHS 24 and not Oakview Medical Practice. This guide is for general patient information only. Phone numbers, opening hours, branch availability, askmyGP access, prescription rules, registration process, accessibility support, staff details and services can change. Always confirm important details with the official practice website, NHS 24, NHS inform, or the surgery before relying on them.
Oakview Medical Practice
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