Emergency first: This is an independent patient guide, not the NHS and not Linkway Medical Practice. Call 999 now for chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, severe burns, seizure not stopping, severe allergic reaction, overdose, serious injury, acute confusion, or someone not responding. For urgent help that is not life-threatening when the surgery is closed, use NHS 111 online or call 111.
West Bromwich NHS GP action guide
Linkway Medical Practice: appointments, hours, Accurx, SystmOnline and NHS App help
Linkway Medical Practice is an NHS GP surgery inside Lyng Centre for Health and Social Care, Frank Fisher Way, West Bromwich B70 7AW. This guide gives the practical route first: call, use Accurx, book online, order medicine, check results, register, plan parking, or use NHS 111/999.
Need GP help?
Lyng Centre routeBus, Metro, parking, Accurx or phone.
✓Correct NHS route chosen
Main surgery phone
Use this for: urgent same-day help, appointment support, home visits before 10:30am, interpreter requests, test-result help, registration queries, online access setup, prescription questions, access needs and if Accurx/SystmOnline is difficult.
Address and email
Linkway Medical Practice
Lyng Centre for Health and Social Care
Frank Fisher Way
West Bromwich
West Midlands
B70 7AW
Email: M88038.clinical@nhs.net
Open directionsPhone
0121 553 4000
Address
Frank Fisher Way, B70 7AW
Online form
Accurx for non-urgent
CQC
Overall Good
Fast answer: Linkway Medical Practice is at Lyng Centre for Health and Social Care, Frank Fisher Way, West Bromwich, B70 7AW. Phone 0121 553 4000. Reception is listed as Monday to Friday 8:00am–6:30pm, with Saturday rota access shown on the official page. The practice says phone lines are very busy between 8:00am and 11:30am, so use Accurx/SystmOnline/NHS App for suitable non-urgent tasks or call after 11:30am for non-urgent queries.
Need this? Do this first
Use this table like a patient dashboard. It gives the exact first action and a clickable route.
| I need… | Do this first | Clickable route |
|---|---|---|
| Emergency help | Call 999. Do not wait for GP reception or online forms. | Call 999 |
| Urgent non-emergency help when closed | Use NHS 111 online or phone 111. | NHS 111 online · Call 111 |
| Same-day GP advice | Phone the surgery. Reception may ask basic details and arrange the right route. | Call 0121 553 4000 |
| Non-urgent medical/admin request | Use Accurx Patient Triage. Forms are read during office hours only. | Open Accurx form |
| Book/cancel online appointment | Use SystmOnline after getting login details from reception. | SystmOnline login |
| Repeat prescription | Use NHS App/SystmOnline or the practice’s prescription route. Do not wait until the last tablet. | NHS App · Prescription guide |
| Blood test result | Use SystmOnline if enabled, Accurx, or phone. Wait about 10 days after blood test. | Official results page |
| Register as new patient | Check practice area, complete registration form/GMS1 and health questionnaire. | NHS online registration |
| Find the surgery | Use Lyng Centre, Frank Fisher Way. Bus and Metro stations are a short walk away. | Map section |
Decision hub: GP, Accurx, pharmacy, SystmOnline, NHS 111 or 999?
Call 999
Use for life-threatening symptoms: chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, severe allergic reaction, seizure not stopping, overdose or not responding.
Call the surgery
Use for urgent same-day help, children under 5 needing clinical assessment, home visits before 10:30am, interpreter requests and if online services are not suitable.
Use Accurx
Use for non-urgent medical or admin requests. Keep it specific and concise because the form has a character limit. Do not use it for emergencies.
Use SystmOnline/NHS App
Use for appointment booking/cancelling where enabled, repeat prescriptions and GP record/test result access where enabled.
Ask a pharmacist
Use for coughs, colds, minor illnesses, medicine side effects and over-the-counter advice. The practice notes OTC items can be cheaper than prescription charges.
Use NHS 111
Use when the surgery is closed and the problem cannot wait, but it is not life-threatening.
Opening hours, phone timing and Saturday rota
| Time / day | Official detail | Practical patient tip |
|---|---|---|
| Monday–Friday reception | 8:00am–6:30pm | Use online routes for non-urgent tasks if phone lines are busy. |
| Phone lines | Open 8:00am–6:30pm | Official page says calls are very busy 8:00am–11:30am. |
| Non-urgent phone query | Practice advises after 11:30am | Better for admin, registration, routine prescription and access questions. |
| Appointment times | 8:30am–6:00pm | Arrive on time, not more than 15 minutes early. |
| Saturday | 9:00am–5:00pm listed as rota with other surgeries; extended hours also listed Saturday 8:00am–12:30pm for pre-booked access. | Call reception during normal hours to confirm Saturday availability and location. |
| Sunday | Closed | Use NHS 111 if urgent and not life-threatening. |
| Out of hours | Call 111 or use 111.nhs.uk | Do not use routine forms for urgent out-of-hours problems. |
Holiday planning: official Christmas/New Year notices can change each year. Order repeat medicine early before bank holidays, weekends and surgery closure periods.
Appointments: micro step-by-step
1
Decide urgency first.
Emergency: 999. Urgent but not emergency when closed: NHS 111. Same-day GP help during opening: phone the surgery.
Emergency: 999. Urgent but not emergency when closed: NHS 111. Same-day GP help during opening: phone the surgery.
2
Use the right request type.
Telephone or online services can be used for appointment requests. Accurx is useful for non-urgent medical/admin requests.
Telephone or online services can be used for appointment requests. Accurx is useful for non-urgent medical/admin requests.
3
Phone if urgent.
If the request needs immediate advice or treatment, reception may ask for brief details so the team can handle it efficiently.
If the request needs immediate advice or treatment, reception may ask for brief details so the team can handle it efficiently.
4
If face-to-face slots are full.
The practice says you may be offered a telephone appointment and a medical team member will assess the problem.
The practice says you may be offered a telephone appointment and a medical team member will assess the problem.
5
Arrive correctly.
Do not arrive more than 15 minutes before appointment time. If late, you may be asked to re-book.
Do not arrive more than 15 minutes before appointment time. If late, you may be asked to re-book.
6
Cancel early.
If you cannot attend, call the surgery. Repeated missed appointments may risk removal from the practice list.
If you cannot attend, call the surgery. Repeated missed appointments may risk removal from the practice list.
Phone or Accurx wording
Hello, my name is [name]. Date of birth: [date]. I am registered at Linkway Medical Practice. I need help with [one clear problem]. It started [when]. It is [getting worse / not improving]. I have tried [medicine or self-care]. Is this best for a GP, nurse, pharmacist, Accurx request, SystmOnline, NHS 111 or 999?
Accurx and online services: what to use, what to avoid
| Online route | Use it for | Do not use it for |
|---|---|---|
| Accurx Patient Triage | Non-urgent medical or admin requests, appointment requests and questions about care. | Emergency symptoms, severe acute chest pain, weekends, bank holidays or out-of-hours urgent help. |
| SystmOnline | Book/cancel appointments, order repeat prescriptions, view summary/detailed records where enabled. | Urgent symptoms if you need immediate advice. |
| NHS App | Check symptoms, instant advice, book appointments where enabled, order repeat prescriptions, view GP record and vaccination status. | Random third-party login pages or emergency help. |
| Reception support | Online access setup, username/password help, proxy questions and if you cannot use a computer or smartphone. | Sharing passwords or login details with anyone unofficial. |
Accurx writing tip: the form has a character limit. Write one problem, when it started, what has changed, what you tried, why you are worried, and the outcome you need.
Repeat prescriptions: order early and use the right route
Best route
Use NHS App or SystmOnline where enabled. This reduces phone pressure and lets you check listed repeat items.
If online access is not set up
Speak to reception about SystmOnline access or use the practice’s available prescription request route.
If medicine is missing
It may need review or may not be on repeat. Include medicine name, dose, pharmacy and remaining supply in your request.
If running out soon
Contact the surgery/pharmacy early. When closed and urgent, NHS 111 may advise emergency supply options.
| Prescription problem | What to do | Clickable action |
|---|---|---|
| Routine repeat medicine | Order through NHS App/SystmOnline if available. | NHS App |
| Need nominated pharmacy | Choose or confirm where prescriptions are sent electronically. | Find pharmacy |
| Medicine question | Ask local pharmacist for side effects, OTC options or instructions. | NHS medicines advice |
| Prescription not ready | Check when ordered, nominated pharmacy and whether review is due. | Call surgery |
| Out of hours and urgent | Use NHS 111 if it cannot wait until the surgery reopens. | NHS 111 online |
Medicine safety tip: do not wait until the final tablet. Allow time for GP review, pharmacy processing, weekends, bank holidays and any medication safety checks.
Test results: wait about 10 days after blood test
| Question | Practical answer | Best route |
|---|---|---|
| Can I see blood results online? | The practice says you can see blood test results online using SystmOnline login details. | SystmOnline. |
| No login details? | Contact the surgery for help via Accurx or phone. | Accurx or 0121 553 4000. |
| How long should I wait? | The practice says wait about 10 days after the blood test to be sure results have arrived. | Check after 10 days unless told otherwise. |
| Hospital test? | If a hospital/clinic requested the test, contact that hospital/clinic for interpretation. | Hospital department first. |
| Abnormal result? | Follow the clinician’s instruction. Reception staff cannot provide clinical interpretation beyond recorded advice. | GP/practice callback if advised. |
Home visits and telephone advice
| Need | Official route | What to say |
|---|---|---|
| Urgent acute home visit | Phone before 10:30am where possible. | Explain symptoms, why the patient cannot attend, and any danger signs. |
| Housebound routine review | Tell reception it is non-urgent and explain what the visit is for. | It may not be a doctor who visits. |
| Doctor may call first | The doctor may ring back before visiting to check urgency. | Keep phone nearby and answer unknown surgery numbers. |
| Visit refused | The doctor may decide surgery assessment is more appropriate. | Ask what safe alternative is recommended. |
| Telephone advice | Ring the surgery; receptionist may put you through or arrange callback. | Keep the request short and specific. |
Register with Linkway Medical Practice
1
Check the practice area.
The practice says patients living within its practice area are welcome to register.
The practice says patients living within its practice area are welcome to register.
2
If unsure, call after 11:30am.
The registration page advises calling at a less busy time from 11:30am onwards if you are unsure about your area.
The registration page advises calling at a less busy time from 11:30am onwards if you are unsure about your area.
3
Complete registration form and health questionnaire.
Reception can provide GMS1 and health questionnaire forms, or you can use NHS online registration.
Reception can provide GMS1 and health questionnaire forms, or you can use NHS online registration.
4
Expect a new patient health check.
The practice says this helps update required tests and record repeat medications accurately.
The practice says this helps update required tests and record repeat medications accurately.
5
Prepare repeat medicine details.
Bring exact medicine names, doses and pharmacy details so records transfer safely.
Bring exact medicine names, doses and pharmacy details so records transfer safely.
NHS status: NHS.uk currently shows Linkway Medical Practice as accepting new patients. Always check NHS.uk and the official practice page again before publishing or relying on this detail.
Clinics and who may help
| Clinic / need | Official detail | Patient action |
|---|---|---|
| Antenatal care | Doctor refers to local hospital maternity unit; community midwives run antenatal clinic. | Ask practice after pregnancy confirmation. |
| 8-week child surveillance | Computer recall sends an appointment. | Call if no appointment arrives. |
| Child immunisations | Practice nurse sessions Monday to Friday by appointment. | Bring child records/red book if relevant. |
| Travel / occupational immunisations | Reception asks patients to complete a form first. | Allow ample time before travel. |
| Flu vaccination | Annual clinics usually October to January for over-65s and risk groups. | Watch waiting-area notices and invites. |
| Diabetic clinic | Specialist diabetic clinic run by specialist nurse after doctor referral. | Bring readings, medication list and questions. |
| Asthma/COPD | Regular review by recall; tell reception if control is poor. | Bring inhalers and spacer for technique review. |
| Family planning | Doctors/advanced nurse practitioner advise; coil fitting referred to area family planning clinic. | Ask for correct appointment type. |
| Minor surgery | Doctor referral needed for skin tags, warts, cysts, lumps, toenail surgery and injections. | Book assessment first. |
| Smoking cessation | Practice supports patients to quit smoking. | Ask any staff member for details. |
Parking, public transport and disabled access
Public transport
The practice says the Central Bus and Metro Tram stations are a short walk away, useful for patients travelling into West Bromwich centre.
Parking
The official page lists a pay-and-display car park with free parking for the first 1.5 hours. Check signs on arrival in case rules change.
Disabled access
The practice page says there is full access for disabled patients. Call ahead if wheelchair access, mobility support or extra time is essential.
Interpreter support
Interpreter support needs 48 hours’ notice where possible. For urgent short-notice appointments, the practice says a family member or friend may translate if suitable.
Local travel tip: send a driver the exact destination: “Lyng Centre for Health and Social Care, Frank Fisher Way, West Bromwich B70 7AW.” Do not send only “Linkway” because nearby Lyng Centre services can confuse visitors.
CQC rating and inspection snapshot
| CQC item | Official detail | How to explain it |
|---|---|---|
| Overall rating | Good. | CQC considers the service to be performing well and meeting expectations. |
| Five key questions | Safe Good, Effective Good, Caring Good, Responsive Good, Well-led Good. | All displayed key areas are Good. |
| Inspection date | Latest inspection 3 October 2016; report published 5 December 2016. | Do not present it as a new 2026 inspection. |
| Latest review | CQC page shows latest review 7 September 2019. | Check CQC live page again before publishing updates. |
| Location | Lyng Centre For Health & Social Care, Frank Fisher Way, West Bromwich B70 7AW. | Matches the practice contact details. |
Map, directions and visit checklist
Address: Linkway Medical Practice, Lyng Centre for Health and Social Care, Frank Fisher Way, West Bromwich, West Midlands, B70 7AW. Use this map for planning only and confirm live opening/appointment details before travelling.
Before you leave
Check appointment time, clinician type, forms, medication list, sample pot, ID if requested, glasses/hearing aids, interpreter/access needs and parking time.
If someone drives you
Send: Linkway Medical Practice, Lyng Centre for Health and Social Care, Frank Fisher Way, West Bromwich, B70 7AW.
If using bus/tram
The practice says Central Bus and Metro Tram stations are a short walk away.
If late or lost
Call reception. Late arrival may mean re-booking, and the Lyng Centre may contain other services.
When Linkway Medical Practice is closed
| Problem | Use this | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing difficulty, collapse, heavy bleeding, severe allergic reaction, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | Too unwell to wait, unsure what care is needed, or problem cannot wait until surgery opens. |
| Minor illness or medicine advice | Pharmacy / NHS 111 | Coughs, colds, sore throat, medicine advice, emergency supply questions. |
| Routine admin | Accurx / SystmOnline / call during opening | Letters, routine appointments, fit notes, test-result questions, registration, non-urgent follow-up. |
Official action links used
Use these after reading the route above, so you know which official page is for which task.
Official practice website · Contact, hours, parking and access · Appointments, extended access, phone advice and home visits · Online services, Accurx, SystmOnline and NHS App · Accurx form · SystmOnline · NHS App · Test results · New patient registration · Clinics · NHS profile · CQC profile
Linkway Medical Practice FAQs
What is Linkway Medical Practice phone number?
The main phone number is 0121 553 4000. Use it for urgent same-day help, appointment support, home visits before 10:30am, interpreter requests, registration queries, prescription problems and online access support.
Where is Linkway Medical Practice?
Linkway Medical Practice is at Lyng Centre for Health and Social Care, Frank Fisher Way, West Bromwich, West Midlands, B70 7AW.
What are Linkway Medical Practice opening hours?
The official contact page lists reception opening Monday to Friday from 8:00am to 6:30pm, Saturday 9:00am to 5:00pm on rota with other surgeries, and Sunday closed. It also lists extended Saturday appointments from 8:00am to 12:30pm for pre-booked access.
When are Linkway phone lines busiest?
The official appointment page says phone lines are extremely busy between 8:00am and 11:30am. For non-urgent queries, the practice advises contacting after 11:30am.
How do I book an appointment?
You can request appointments by telephone, online services, SystmOnline where enabled, NHS App where enabled, or Accurx for non-urgent medical/admin requests. Urgent same-day problems should be phoned to the surgery.
What is Accurx used for?
Accurx Patient Triage is used for non-urgent medical or admin requests, appointment requests and questions about care. The practice says forms are read during office hours only and should not be used for urgent or emergency requests.
Can I use SystmOnline?
Yes, the practice says it offers online facilities to book and cancel appointments, order repeat prescriptions and view summary record items. Speak to reception to register for online services.
Can I use the NHS App?
Yes. The official online-services page says NHS App can help patients check symptoms, get advice, book appointments, order repeat prescriptions, view GP record and access vaccination status, depending on enabled features.
How do I get blood test results?
The official test-results page says blood test results can be viewed online using SystmOnline login details. If you do not have login details, contact the surgery via Accurx or phone. The practice says to wait about 10 days after a blood test to be sure results have arrived.
How do I request a home visit?
For urgent acute home visits, phone the surgery before 10:30am where possible. Home visits are usually for housebound patients or patients too ill to attend. The doctor may phone first and may decide surgery assessment is more appropriate.
Is Linkway Medical Practice accepting new patients?
NHS.uk currently shows Linkway Medical Practice as accepting new patients. The practice says you should live within the practice area and complete registration forms and a health questionnaire.
What happens after registering?
The practice says new patient registration involves a health check with the healthcare team to ensure required tests are up to date and repeat medications are recorded accurately.
Does the surgery have parking?
The official contact page says there is a pay-and-display car park with free parking for the first 1.5 hours. Check signs on arrival because parking rules can change.
Is Linkway Medical Practice near public transport?
Yes. The official contact page says Central Bus and Metro Tram stations are a short walk away.
Does Linkway Medical Practice have disabled access?
The official contact page says the practice has full access for disabled patients. If access is essential, call ahead before travelling.
What is the CQC rating for Linkway Medical Practice?
CQC lists Linkway Medical Practice as Overall Good, with Safe, Effective, Caring, Responsive and Well-led all rated Good. The report was published on 5 December 2016, so check CQC again for any later changes.
What should I do when the surgery is closed?
Use NHS 111 online or call 111 for urgent medical help that is not life-threatening. Call 999 for life-threatening emergencies. Routine admin, repeat prescriptions and non-urgent forms should use normal practice routes when open.
Independent directory disclaimer: medicalpracticeuk.org is not the NHS, not NHS 111, not CQC and not Linkway Medical Practice. This guide is for general patient information only. Phone numbers, opening hours, Saturday rota access, Accurx availability, online services, prescription routes, registration status, parking, public transport, disabled access, clinic availability and CQC information can change. Always confirm important details with the official practice website, NHS.uk, CQC, NHS 111 or the surgery before relying on them.
Linkway Medical Practice
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