London Road Medical Practice: appointments, AccuRx, prescriptions, registration and Croydon urgent-care routes
London Road Medical Practice is an NHS GP surgery at Cavendish House, 515 London Road, Thornton Heath, Surrey CR7 6AR. This guide is built for patients who want the fastest correct action: book help, order medicine, check results, register, use Pharmacy First, find the surgery, or choose NHS 111/999 safely.
Use this for: help if you cannot use online services, appointment uncertainty, access needs, registration questions, urgent same-day concern during opening hours, home-visit advice, prescription problem, result query, or if you are unsure whether to use GP, pharmacy, Croydon GP Hub, NHS 111 or 999.
London Road Medical Practice
Cavendish House
515 London Road
Thornton Heath
Surrey
CR7 6AR
Email: swlicb.cavendishhouse@nhs.net
Use the full Cavendish House address because “London Road Medical Practice/Medical Centre/Surgery” can refer to other UK practices.
Open directionsNeed this? Do this first
Start here. These are the common searcher questions and the exact next action.
| Need | Do this | Clickable action |
|---|---|---|
| Life-threatening emergency | Do not wait for reception or online forms. | Call 999 |
| Urgent but not life-threatening | Use NHS 111 for urgent advice, especially when the surgery is closed. | Open NHS 111 online |
| Non-urgent GP/admin request | Use AccuRx “Contact Us Online”. | Submit online request |
| Cannot use online form | Phone the surgery and explain the issue clearly. | Call 020 8684 2161 |
| Repeat prescription | Use online repeat prescription route, NHS App/Patient Access if set up, or official repeat-prescription page. | Open prescription page |
| Completely run out of regular medicine | Use NHS 111 emergency prescription route if safe and suitable. | Emergency prescription |
| Register as new patient | Check NHS profile and official registration page. | NHS registration info |
| Find the surgery | Use Cavendish House, 515 London Road, Thornton Heath CR7 6AR. | Open map |
60-second route finder: GP, pharmacy, Croydon GP Hub, NHS 111 or 999?
This prevents the most common mistake: using the GP form for emergency symptoms or using emergency routes for routine forms.
Call 999
Chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, not responding, seizure not stopping, severe allergic reaction, major injury or overdose.
Use NHS 111
Urgent but not life-threatening, surgery closed, you are unsure what care is needed, or you may need out-of-hours assessment.
Use AccuRx
Non-urgent medical or admin issue, routine question, document request, follow-up question, symptom request that does not need same-day emergency care.
Use Pharmacy First
Seven common minor conditions may be treated by a pharmacist without seeing a GP, including some prescription medicine when clinically appropriate.
Ask about Croydon GP Hubs
For urgent on-the-day minor illness or injury when your GP cannot help quickly. NHS 111 manages direct booking into Croydon GP Hubs.
Use surgery phone
Online form problem, access need, urgent uncertainty during opening hours, registration problem, prescription issue or if you are not sure which route is safe.
Opening hours and best time to use each route
Official/NHS sources identify the practice at Cavendish House, 515 London Road. Live opening status can change for bank holidays, training days and local updates, so always confirm before travelling.
| Time / route | Use it for | Patient tip |
|---|---|---|
| Weekday surgery contact | Appointments, admin, prescriptions, results, access and registration questions. | Use official opening-hours page before travelling because live status can change. |
| Non-urgent issue | Medical/admin request that can wait for practice review. | Use AccuRx online instead of writing a long email. |
| Urgent during opening hours | Same-day concern that is not 999. | Call the surgery if online route is too slow or unsafe. |
| Closed / weekend / bank holiday | Urgent help that cannot wait. | Use NHS 111 online or call 111. |
| Emergency at any time | Life-threatening symptoms. | Call 999 immediately. |
Appointments: exact micro-steps
Use 999 for danger signs. Use NHS 111 if urgent but not life-threatening and you are unsure.
Pharmacy First may treat some common minor conditions faster than a GP appointment.
Write one problem clearly: symptom, start date, what has changed, medicines tried, and what outcome you need.
Call 020 8684 2161 and tell reception if the patient is a child, frail, pregnant, immunosuppressed or rapidly worsening.
You may be routed to GP, nurse, pharmacist, physiotherapy route, pharmacy, NHS 111 or Croydon GP Hub depending on the problem.
Hello, my name is [name]. Date of birth: [date]. I am registered at London Road Medical Practice. I need help with [one issue]. It started [when]. It is [getting worse/not improving]. I have tried [medicine/self-care]. I am worried because [reason]. Is this best for GP, nurse, pharmacist, physiotherapy, Pharmacy First, Croydon GP Hub, NHS 111 or 999?
AccuRx “Contact Us Online”: what to submit and what not to submit
The practice website tells patients with non-urgent medical or admin requests to click “Submit a new request” via Contact Us Online.
| Use AccuRx for | Do not use it for | Better action |
|---|---|---|
| Non-urgent symptom request | Chest pain, stroke signs, severe breathing difficulty, collapse or serious injury | Call 999. |
| Admin request | Urgent same-day worsening problem if waiting is unsafe | Phone surgery or NHS 111 depending on severity. |
| Follow-up question | Completely out of critical medicine | Use emergency prescription route or phone/pharmacy advice. |
| Document or routine query | Dental emergency | Use urgent dental service/NHS 111 dental route. |
| One clear issue at a time | Multiple family members in one request | Submit separate patient requests. |
Repeat prescriptions: NHS App, Patient Access and emergency medicine route
Best route
Use NHS App or Patient Access if your account is set up. This reduces phone pressure and helps avoid spelling/dose mistakes.
Online access setup
The practice has an online access application route. You may need identity checks and should protect login details.
If completely out
Use NHS 111 emergency prescription route for a limited supply of regular repeat medicine when appropriate.
Medication review
If a medicine is missing or blocked, it may need review. Send the medicine name, dose, reason and remaining supply.
| Prescription problem | What it usually means | Do this |
|---|---|---|
| Need routine repeat | You need medicine already on your repeat list. | Use NHS App, Patient Access or official repeat prescription page. |
| Medicine missing online | It may not be a repeat, may need review, or may be too early. | Use the notes/request route with exact medicine and dose. |
| Pharmacy says not received | It may still be processing, sent elsewhere or waiting for review. | Check nominated pharmacy and request date before chasing. |
| Ran out today | Routine route may be too slow. | Ask pharmacy, use NHS 111 emergency prescription, or call surgery if open. |
| Side effects or dose problem | You may need pharmacist/GP review. | Do not stop critical medicine suddenly unless advised; ask pharmacist/GP route. |
Test results: avoid the “GP or hospital?” confusion
| Question | Practical answer | Action |
|---|---|---|
| Who ordered the test? | If hospital/clinic ordered it, they usually explain the result. | Contact the hospital/clinic first. |
| Can I see results online? | Some GP results may show in NHS App/online record if access is enabled. | Check NHS App before phoning. |
| Can someone else ask? | Results are private medical information. | Arrange consent/proxy access before a family member calls. |
| Abnormal result? | The practice may contact you if follow-up is needed. | Keep phone details up to date. |
| No result visible? | It may not be back, may be hospital-owned, or may need clinician review. | Phone the surgery if it is overdue or you were told to check. |
Register with London Road Medical Practice
NHS.uk currently shows London Road Medical Practice as accepting new patients. Still check your address/catchment and use the official registration route before relying on this.
This page is for Cavendish House, 515 London Road, Thornton Heath CR7 6AR.
Name, address, date of birth, NHS number if known, previous GP, emergency contact, medicines, allergies, phone and email.
Take photos of medicine boxes and order enough supply before switching GP.
Follow the practice or NHS registration page. Ask reception if you cannot complete online.
Wrong phone/email can cause missed appointment messages, results, prescription questions and online access problems.
Clinics and services: what the practice lists
The official services page lists common GP and nurse-led areas. Use these to ask for the correct clinic rather than a vague “doctor appointment”.
| Need | Likely route | Bring / mention |
|---|---|---|
| Asthma or breathing review | Nurse/GP review. | Bring inhalers and spacer so technique can be checked. |
| Diabetes or hypertension | Long-term condition review. | Bring home readings, medication list and recent hospital letters. |
| Travel vaccination | Travel advice/vaccination route. | Destination, travel dates, vaccine history and medical conditions. |
| Joint/back/neck pain | Physiotherapy/self-referral route may help. | Tell the practice if there is injury, weakness, numbness or red flags. |
| Minor ailments | Local pharmacy may help. | Use Pharmacy First where suitable. |
Pharmacy First and Croydon GP Hubs: faster routes for some problems
| Route | Use it for | Important rule |
|---|---|---|
| Pharmacy First | Some common minor conditions where pharmacist can assess and may supply treatment. | Good first route when symptoms are mild/moderate and not a 999 concern. |
| Local pharmacy | Medicine advice, side effects, minor illness, emergency supply advice. | Take your medicine box/list. |
| Croydon GP Hubs | Urgent on-the-day minor illness/minor injury when GP appointment is not available. | Direct booking is managed by NHS 111. |
| NHS 111 | Urgent but not life-threatening, or unsure where to go. | Can advise GP Hub, urgent treatment, pharmacy or emergency care. |
Access, travel and “don’t go to the wrong London Road” warning
Address check
Use Cavendish House, 515 London Road, Thornton Heath CR7 6AR. Do not confuse with London Road Medical Centre in Sittingbourne or London Road Surgery/Health Centre elsewhere.
Disabled access
The practice website states that the practice is accessible to patients with disabilities. Call ahead if step-free, wheelchair, interpreter or hearing support is essential.
Nearby landmark
515 London Road is close to other health services on London Road. Send the practice name and postcode to a driver/carer.
Before travelling
Check appointment type, clinician, documents, medication list, sample request, access need and live opening status.
CQC: Overall Good, but check the profile name
CQC lists the service as Dr Nabila Khan, also known as London Road Medical Practice, at Cavendish House, 515 London Road, Thornton Heath CR7 6AR.
| CQC item | Official detail | Patient meaning |
|---|---|---|
| Profile name | Dr Nabila Khan, also known as London Road Medical Practice. | This is why CQC search may not show the exact practice name first. |
| Overall rating | Good. | CQC says the service is performing well and meeting expectations. |
| Key questions | Safe Good, Effective Good, Caring Good, Responsive Good, Well-led Good. | All five displayed CQC categories are Good. |
| Latest inspection | 5 September 2016; report published 26 October 2016. | Do not call this a new 2026 inspection. |
| Latest review note | CQC reviewed data on 6 July 2023 and did not find evidence to reassess rating at that stage. | Always check live CQC page for changes. |
Map, directions and visit checklist
Address: London Road Medical Practice, Cavendish House, 515 London Road, Thornton Heath, Surrey CR7 6AR.
Before leaving
Check appointment time, online request response, phone number, access needs, medicine boxes, hospital letters, sample request and ID if required.
For driver/carer
Send: London Road Medical Practice, Cavendish House, 515 London Road, Thornton Heath, Surrey CR7 6AR. Phone: 020 8684 2161.
If late
Call reception as soon as safe. Some time-limited appointments may need rearranging.
If closed
Use NHS 111 online or call 111 for urgent non-emergency help. Use 999 for life-threatening symptoms.
When London Road Medical Practice is closed
| Problem | Use this | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | Too unwell to wait, unsure where to go, possible urgent care need. |
| Minor illness or medicine advice | Pharmacy / NHS 111 | Cough, cold, sore throat, mild rash, medicine side effects, emergency supply advice. |
| Urgent minor illness/injury in Croydon | NHS 111 may book GP Hub if appropriate | Use 111 first because direct booking is managed through NHS 111. |
| Routine GP/admin | AccuRx or surgery route when open | Forms, fit notes, routine prescriptions, non-urgent follow-up, registration questions. |
Official action links used
Use these after checking the correct route above.
Official practice website · Appointments · AccuRx online request · Repeat prescriptions · Join the practice · Clinics and services · Tests and results · Disabled access · NHS profile · CQC profile · NHS 111 online · Croydon GP Hubs