Shifnal And Priorslee Medical Practice

Emergency first: This is an independent patient guide, not the NHS and not Shifnal & Priorslee Medical Practice. Call 999 now for chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, severe burns, seizure not stopping, severe allergic reaction, overdose, acute confusion, serious injury, serious mental health emergency or someone not responding. If urgent but not life-threatening when the practice is closed, use NHS 111 online or call 111.

Shifnal + Priorslee two-site GP guide

Shifnal And Priorslee Medical Practice: Health Copilot, two sites, appointments and prescriptions

Shifnal & Priorslee Medical Practice is an NHS GP practice with a main site in Shifnal and a branch site in Priorslee, Telford. This guide explains which site to use, how Health Copilot appointment triage works, repeat prescription rules, registration, test results, home visits, clinics, CQC history and what to do when the surgery is closed.

Choose the right route Use Health Copilot Maps and sites

SShifnal siteHaughton Road, TF11 8DD

PPriorslee branchGatcombe Way, TF2 9GZ

Need GP help?

✓Health Copilot route

Main practice phone

01952 460414

Use this for: help if Health Copilot is difficult, urgent appointment routing, site-location questions, home-visit requests before 11:00 where possible, prescription-route questions, test-result access, registration questions, access needs and weekend/closed recorded guidance.

Tap to call practice Use phone script

Two official sites

Shifnal Medical Practice
Haughton Road
Shifnal
Shropshire
TF11 8DD

Priorslee Medical Practice
Gatcombe Way
Priorslee
Telford
TF2 9GZ

Check your appointment message before travelling. The official locations page says Shifnal is the main site and Priorslee is the branch site.

Phone

01952 460414

Main site

Haughton Road, TF11 8DD

Branch site

Gatcombe Way, TF2 9GZ

CQC history

Overall Good

Quick answer: Shifnal & Priorslee Medical Practice has two sites: Shifnal Medical Practice, Haughton Road, Shifnal, TF11 8DD and Priorslee Medical Practice, Gatcombe Way, Priorslee, Telford, TF2 9GZ. Phone 01952 460414. Normal main-site opening is listed as Monday to Friday 8:00am–6:30pm; Health Copilot and phone lines are listed as open Monday to Friday 8:00am–6:30pm and closed weekends/bank holidays. Repeat prescriptions need 96 hours’ notice and cannot be requested by ordinary practice phone call.

What people searching this practice actually need

This page is built around the real tasks behind the keyword, not a long directory paragraph.

Search phrase	Real user need	Fast answer
Shifnal and Priorslee Medical Practice phone number	Call the correct GP practice.	Use 01952 460414.
Shifnal Medical Practice address	Find main site.	Haughton Road, Shifnal, Shropshire, TF11 8DD.
Priorslee Medical Practice address	Find branch site.	Gatcombe Way, Priorslee, Telford, TF2 9GZ.
Shifnal and Priorslee appointments	Book or triage a GP request.	Use Health Copilot, NHS App or phone if online is hard.
Health Copilot Shifnal	Understand online appointment request route.	Use Health Copilot between Monday–Friday 8:00am–6:30pm.
Shifnal Priorslee prescriptions	Order repeat medicine safely.	Allow 96 hours; use POD, Patient Access or NHS App. Phone requests are not accepted by the practice.
Shifnal Priorslee new patient	Register and choose preferred location.	Check catchment first, then register online with NHS service or paper forms.
Shifnal Priorslee CQC	Quality rating.	CQC historical/archived profile shows Overall Good; practice website displays CQC Good.

Decision hub: Health Copilot, pharmacy, prescription route, 111 or 999?

Choose the safest route before using the wrong form or waiting in the wrong queue.

Call 999 now

Loss of consciousness, chest pain, breathing difficulty, severe bleeding, suspected major broken bones, severe allergic reaction, overdose, stroke signs, seizure not stopping or someone not responding.

Need GP or nurse-practitioner help

Use Health Copilot where possible. Care navigator staff may ask what is wrong so you can be directed to the right healthcare professional at the right time.

Routine appointment

Some appointments are bookable up to 2 weeks ahead, with some available 48 hours ahead. Routine GP appointments are usually 10 minutes, so keep to one main problem.

Minor health concern

Ask a local pharmacist first for coughs, colds, sore throats, tummy trouble, aches, pains and minor medicines advice. No appointment is needed.

Repeat prescription

Use POD, Patient Access, NHS App or appropriate repeat slip route. Give 96 hours’ notice. Ordinary practice phone requests are not accepted.

Surgery closed

Use NHS 111 online or call 111 for urgent help that is not life-threatening. Call 999 if there is a medical or mental health emergency.

Shifnal site or Priorslee branch: check before you travel

The official locations page says Shifnal & Priorslee Medical Practice has two current sites: main site in Shifnal and branch site in Priorslee.

Official locations page Official contact page

Site	Address	What to check
Shifnal Medical Practice	Haughton Road, Shifnal, Shropshire, TF11 8DD	Main site. Use exact postcode in maps and appointment messages.
Priorslee Medical Practice	Gatcombe Way, Priorslee, Telford, TF2 9GZ	Branch site. Do not assume your appointment is in Shifnal.
Enhanced access	Teldoc sites; official appointment page lists Teldoc Lawley, Farriers Green, Lawley, Telford, TF3 2LL for enhanced access.	These are pre-booked and not the same as NHS 111/out-of-hours.

Wrong-site warning: send your driver or carer the exact postcode. “Shifnal and Priorslee Medical Practice” can mean either Haughton Road or Gatcombe Way depending on your appointment.

Opening hours and enhanced access times

The official opening page separates main-site opening, Health Copilot/phone-line availability and enhanced access appointments.

Official opening times Official appointments page

Service / day	Official detail	Patient tip
Main sites: Monday	8:00am–6:30pm	Use Health Copilot early if you need appointment triage.
Main sites: Tuesday	8:00am–6:30pm	Routine and 48-hour appointments may depend on release time.
Main sites: Wednesday	8:00am–6:30pm	Keep phone available after submitting a request.
Main sites: Thursday	8:00am–6:30pm	Order medicine early if needed before weekend.
Main sites: Friday	8:00am–6:30pm	Avoid late-Friday prescription/admin chasing.
Main sites: Saturday	See Enhanced Access times	Not normal full practice opening.
Main sites: Sunday	Closed	Use NHS 111 or 999 depending on urgency.
Health Copilot and call centre	Monday–Friday 8:00am–6:30pm; closed Saturday/Sunday and bank holidays.	Do not expect weekend telephone advice from the practice.
Enhanced access	6:30pm–8:00pm weekdays and 9:00am–5:00pm Saturdays.	Pre-booked only; appointments are released two weeks in advance.

Weekend tip: the practice says weekend service is emergency-only and they are unable to provide telephone advice. Use NHS 111 for telephone advice at weekends unless it is a 999 emergency.

Health Copilot: use the online triage route correctly

The practice homepage says appointment requests are submitted through the online triage system Health Copilot.

Access Health Copilot Official appointment guidance NHS App

Check emergency symptoms first.
Call 999 for life-threatening symptoms. Do not wait for an online request reply.

Use Health Copilot for appointment requests.
Submit a clear request with one main problem, start date, severity and what you need.

Use NHS App where appointment features are available.
The appointment page lists NHS App as a booking route.

Keep the problem focused.
Routine GP appointments are 10 minutes. If you have several problems, the GP may ask you to book another appointment.

Cancel if you cannot attend.
Cancel by phone, Health Copilot, NHS App or appointment reminder route. Less than 30 minutes’ notice may be recorded as DNA.

Good Health Copilot / phone wording

Hello, my name is [name]. Date of birth: [date]. I am registered at Shifnal & Priorslee Medical Practice. My main problem is [one clear issue]. It started [when]. It is [getting worse / not improving / affecting sleep or work]. I have tried [medicine/self-care]. I can attend [Shifnal / Priorslee / enhanced access if available]. Is this best for GP, nurse practitioner, pharmacist, physiotherapist, NHS 111 or 999?

Appointments: routine, emergency and enhanced access

The appointment page gives useful rules that prevent delays and wrong-route requests.

Appointment need	Official/practical rule	Action
Routine GP appointment	Some appointments are bookable up to 2 weeks in advance; some are available 48 hours ahead.	Use Health Copilot or NHS App where possible.
Usual doctor is a partner	Routine appointment may be bookable up to 4 weeks in advance if your usual doctor is one of the partners.	Ask about availability, but be flexible if another clinician is sooner.
Emergency practice appointment	If the issue cannot wait until the next routine appointment, you may be asked to come down to the practice and may wait up to 2 hours.	Do not request emergency appointment around work/school convenience.
Weekend medical advice	Practice says weekend service is emergency-only and telephone advice is not available.	Contact NHS 111 for weekend telephone advice.
Enhanced access	Available weekday evenings and Saturdays by pre-booking through the surgery.	Limited, first come first served, and not the same as out-of-hours 111.
Cancel appointment	Give as much notice as possible and at least 30 minutes before appointment time.	Use phone, Health Copilot or NHS App/reminder route.
Repeated missed appointments	Practice says around 230 appointments are missed each month and repeated failure wastes NHS resources.	Cancel early to release the slot for another patient.

Care navigation note: reception/call-centre staff may ask why you need to be seen. The practice says this helps direct you to the most appropriate healthcare professional at the most appropriate time.

Repeat prescriptions: 96 hours’ notice and no ordinary phone requests

The official prescription page says repeat prescriptions are computerised, review dates are shown on the tear-off slip, and requests cannot be taken over the phone by the practice.

Official prescriptions page Shropshire POD Patient Access sign in NHS App Emergency prescription

96h

Give 96 hours’ notice

Do not wait until your last dose. Review dates, weekends and pharmacy delays can affect supply.

POD

Prescription Ordering Direct

The practice lists Shropshire, Telford and Wrekin POD: website www.shroptelpod.nhs.uk, phone 0333 358 3509, email shropshire.pod@nhs.net.

App

Patient Access / NHS App

Registered patients can use online services to request repeat prescriptions and check parts of their medical record.

111

Emergency medicine supply

NHS 111 emergency prescription route may help only for regular repeat medicine you have completely run out of, not new antibiotics or controlled drugs requiring ID.

Prescription issue	Official/practical rule	Action
Can I phone the practice for repeats?	No. The practice says repeat prescription requests cannot be taken over the phone by the practice, except it mentions housebound exceptions.	Use POD, Patient Access, NHS App or repeat slip route.
How much notice?	Give 96 hours’ notice.	Order early, especially before weekends or bank holidays.
Can I use POD?	Yes. The practice lists Prescription Ordering Direct as a request route.	Use website, phone 0333 358 3509 or email shropshire.pod@nhs.net.
Online ordering	Patient Access and NHS App routes are listed.	Register for online access before you urgently need medicine.
Nominated pharmacy	Use Electronic Prescribing Service where available.	Check your nominated pharmacy before submitting.
Old medicine	Take it back to the pharmacy or surgery; do not bin or flush it.	Especially important for inhalers, antibiotics and controlled medicines.
Prescription charges	Some categories are exempt; PPC may help frequent medicine users.	Check NHSBSA/official NHS charges before paying.

Medicine safety tip: order when you still have several days of medicine. A 96-hour rule does not include every possible delay from reviews, pharmacy stock, bank holidays or wrong nominated pharmacy.

Test results: check timing and confidentiality first

The test-results page says results are released only to the patient unless permission has been given, and blood test results usually take 5–7 days.

Official test results page NHS App

Result issue	Official/practical detail	Action
Confidentiality	Results are normally released only to the person they relate to unless permission exists or the patient cannot understand them.	Arrange consent if helping another adult.
Blood tests	Usually 5–7 days; some take longer.	Wait the advised time before chasing unless symptoms worsen.
X-rays and scans	May take longer than blood tests.	Contact the requester if delayed or symptoms worsen.
NHS App	Practice says results can be checked using the NHS App if access is enabled.	Register for app access before needing urgent results.
Responsibility	Practice says it is your responsibility to check results and book discussion if advised.	Follow clinician comments and booking instructions.
Hospital-requested tests	Hospital or specialist clinics often handle their own results.	Contact the hospital/clinic if they requested the test.

Sick notes and fit notes

The contact page directs continuation sick-note or fit-note requests to the dedicated request page. Use the right route so admin work does not get lost in the wrong form.

Official contact options GOV.UK self-certification form

Situation	Best route	Practical tip
Off sick 7 days or less	Usually self-certify.	Use employer self-certification unless your employer has a specific policy.
Off sick more than 7 days	Use fit-note request route.	Give exact start date, end date requested and medical reason.
Continuation note	Use continuation sick-note route.	Include previous certificate dates and whether anything changed.
Hospital-managed condition	Ask hospital team first.	Hospital doctors can issue notes for hospital care.
Employer private letter	May be non-NHS private work.	Ask about cost and timescale before relying on it.

Home visits: request before 11:00 where possible

The official appointment and home-visit pages say patients can request a home visit through the online consultation system and should call reception before 11:00 where possible.

Official home visit page Appointment guidance Call 01952 460414

Use 999 for emergency danger signs.
Do not wait for a GP visit if someone is seriously ill or injured.

Request before 11:00 if possible.
Call reception or use the online consultation system.

Explain why attending surgery is not possible.
Home visits are for patients who are housebound or too ill to visit the practice.

Expect triage by the visiting team.
The practice says a dedicated home visiting team of paramedics is supported by GPs where needed.

Give access details.
Provide address, phone number, carer contact, key-safe details if appropriate, and whether the patient is alone.

Register with Shifnal & Priorslee Medical Practice

The official registration page says patients should check the catchment area before filling out a form. NHS profile currently shows the practice as accepting new patients.

Official registration page Register with a GP surgery NHS profile

Check catchment first.
The registration page says to check you are in the catchment area before completing the form.

Select your preferred location.
The online process asks patients within the boundary to choose Shifnal Medical Practice or Priorslee Medical Practice.

Use NHS online registration.
The practice says the NHS service takes around 15 minutes and does not require proof of address, immigration status, ID or NHS number.

Use paper forms if needed.
Over-16 and under-16 registration forms are available for download and can be printed and returned to the nearest reception.

Protect repeat medication.
Take photos of medicine boxes and ask your old surgery/pharmacy about supply before moving GP.

Registration tip: if you are registering children, bring/keep vaccination information and any important school, allergy, asthma or long-term-condition details ready.

Online services: NHS App, Patient Access and Health Copilot

The practice lists several online services for appointments, prescriptions, records and video consultations.

Official services page NHS App Patient Access

Tool	Use it for	Patient tip
Health Copilot	Appointment request / triage.	Use clear symptom details and one main problem.
NHS App	Appointment features, prescriptions, test results and record access where enabled.	Set up NHS login before you urgently need it.
Patient Access	Book appointments, order repeat prescriptions and check medical record where enabled.	Register before your medicine runs low.
Video consultations	Remote consultations where arranged.	Test phone camera, microphone and privacy before appointment.
Contact forms	Address/name changes, data requests, private letters and admin queries.	Use the correct form; wrong-department messages may not be actioned.

Clinics and services patients often search for

The official services page lists chronic disease management, women’s health, children’s services, vaccinations, social prescribing, physiotherapy and other clinic routes.

Official services page Self-referral services Social prescribing

Coronary heart disease

COPD services

Diabetes services

Asthma service

Cervical screening

Family planning

Antenatal checks

Postnatal checks

6–8 week checks

Children’s vaccinations

Adult vaccinations

Travel vaccinations

Minor surgery

Dietary advice

Physiotherapists

Smoking cessation

Health checks

Hearing impairment

Muscle and joint tip: Shropshire, Telford and Wrekin GP patients may be able to use the free myrecovery app for joint or muscle pain support, including hip, knee, shoulder, elbow, foot/ankle, lower back and neck pain.

Doctors listed by the practice

The official Our GPs page lists the current GP names. Staff availability can change, so check official pages for live availability before naming a preferred clinician.

Official Our GPs page

Officially listed GPs	Useful patient note
Dr Rebecca Wheelhouse	Use Health Copilot or appointment route; do not assume a named GP is available immediately.
Dr Sheena Gibson	Routine GP choice may be possible depending on availability.
Dr Ian Chan	If urgent, accept the safest available clinician.
Dr Paul Chandler	Some problems may be better handled by nurse practitioner, pharmacist, physio or social prescriber.
Dr Divya Karthikeyan	Use one problem per appointment where possible.
Dr Rashpal Bhachu	Check branch/site before travelling.

CQC rating: Good, but read the profile carefully

CQC’s older location inspection summary for Shifnal Medical Practice, also known as Shifnal and Priorslee Medical Practice, is archived and lists Overall: Good. The practice website footer also displays CQC Good.

CQC historical inspection summary CQC provider overview

CQC item	What it means	Patient action
Historical overall rating	Good.	Use as quality history, not live appointment availability.
Archived location page	The CQC location page shown is archived.	Check current CQC/provider page for latest regulated status.
Report context	CQC described primary care services at Shifnal and branch locations.	Current official practice site now lists Shifnal and Priorslee as the two current sites.
Practice website display	Practice website shows CQC Overall Rating: Good.	Confirm live details before making care decisions.

Maps, directions and two-site visit checklist

Use these maps for planning only. Always confirm the site shown on your appointment message before travelling.

Map to Shifnal Medical Practice

Haughton Road, Shifnal, Shropshire, TF11 8DD

Map to Priorslee Medical Practice

Gatcombe Way, Priorslee, Telford, TF2 9GZ

Before leaving home

Check site, appointment time, clinician type, whether it is phone/video/face-to-face, medication list, forms, samples, letters, glasses/hearing aids and access needs.

Send to a driver or carer

Send the exact site postcode: Shifnal TF11 8DD or Priorslee TF2 9GZ. Do not send only “Shifnal & Priorslee Medical Practice”.

When Shifnal & Priorslee Medical Practice is closed

The official opening page says to use NHS 111 for urgent advice and treatment when the practice is closed. The practice also advises 999/A&E for severe chest pain, loss of blood or suspected major broken bones.

NHS 111 online Find a pharmacy Find urgent treatment centre

Problem	Use this	Examples
Life-threatening emergency	Call 999	Chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, not responding.
Urgent but not life-threatening	NHS 111 online or call 111	Too unwell to wait, urgent advice, weekend/out-of-hours direction.
Minor illness	Local pharmacist	Coughs, colds, sore throats, tummy trouble, aches, pains and OTC medicine advice.
Medicine emergency	NHS 111 emergency prescription or pharmacy advice	Only for regular repeat medicine you have run out of; not new antibiotics or controlled drugs needing ID.
Routine repeat prescription	POD, Patient Access, NHS App or repeat slip route during normal processing	Give 96 hours’ notice.
Routine admin	Correct contact form or Health Copilot when open	Fit notes, registration, records, private letters, address updates and feedback.

Official action links used

Use these after reading the practical route above. This article explains what each official page is for so patients do not land on the wrong form.

Official Shifnal & Priorslee Medical Practice website · Official locations · Opening times · Appointments · Health Copilot · Ordering prescriptions · Register as a patient · Tests and results · Home visits · Clinics and services · Our GPs · NHS profile · CQC historical inspection summary · NHS 111 online

Shifnal And Priorslee Medical Practice FAQs

What is Shifnal and Priorslee Medical Practice phone number?

The main practice phone number is 01952 460414. Use it for appointment help if Health Copilot is difficult, site-location questions, home-visit requests, prescription-route questions, registration help and access needs. For emergencies, call 999.

Where is Shifnal Medical Practice?

Shifnal Medical Practice is at Haughton Road, Shifnal, Shropshire, TF11 8DD.

Where is Priorslee Medical Practice?

Priorslee Medical Practice is at Gatcombe Way, Priorslee, Telford, TF2 9GZ.

Does the practice have two sites?

Yes. The official locations page says the main site is in Shifnal and the branch site is in Priorslee. Always check your appointment message before travelling.

What are the normal opening hours?

The official opening page lists main sites as Monday to Friday 8:00am to 6:30pm. Sunday is closed. Saturday normal service points to enhanced access rather than ordinary full practice opening.

When are Health Copilot and phone lines open?

The official opening page lists Health Copilot and the call centre as Monday to Friday 8:00am to 6:30pm, closed Saturday, Sunday and bank holidays.

How do I book an appointment?

Use Health Copilot, NHS App where enabled, or phone the practice if online access is difficult. Some routine appointments are bookable up to 2 weeks in advance and some are available 48 hours in advance.

What is Health Copilot?

Health Copilot is the online triage system used by Shifnal & Priorslee Medical Practice for appointment requests. Submit one clear problem with symptoms, timing and urgency.

How long is a routine GP appointment?

The official appointments page says a routine appointment allows 10 minutes with the doctor. If you have a number of problems, the doctor may ask you to book another appointment.

Can I get an emergency appointment?

If a medical problem cannot wait for the next routine appointment, the practice may ask you to come down and see the on-call doctor or nurse practitioner. There may be a wait of up to 2 hours. Call 999 for life-threatening symptoms.

How do I cancel an appointment?

Cancel as soon as possible, at least 30 minutes before appointment time where possible. You can cancel by phone, Health Copilot, NHS App or appointment reminder route. Late cancellation may be recorded as did not attend.

Can I order repeat prescriptions by phone?

The official prescription page says repeat prescription requests cannot be taken over the phone by the practice, except it mentions housebound exceptions. Use POD, Patient Access, NHS App or repeat slip route.

How much notice do repeat prescriptions need?

The practice says to give 96 hours’ notice for repeat prescriptions.

What is the Shropshire POD prescription route?

The practice lists Shropshire, Telford and Wrekin Prescription Ordering Direct as a route for prescriptions, with website www.shroptelpod.nhs.uk, phone 0333 358 3509 and email shropshire.pod@nhs.net. The practice notes POD is not part of Shifnal & Priorslee Medical Practice.

How do I get test results?

The practice says results are normally released only to the patient unless permission exists. Blood test results usually take 5 to 7 days, some take longer, and x-rays/scans may take even longer. NHS App may show results if access is enabled.

How do I request a home visit?

Request before 11:00 where possible by phone or online consultation. Home visits are for patients who are housebound or too ill to attend the practice. A dedicated home visiting team of paramedics is supported by GPs where needed.

Is Shifnal and Priorslee Medical Practice accepting new patients?

NHS currently shows Shifnal & Priorslee Medical Practice as accepting new patients. The practice says to check the catchment area first, then register online or use paper forms.

Do I need ID to register online?

The official registration page says the NHS online service does not require proof of address, immigration status, ID or NHS number. Paper forms are still available if needed.

What services does the practice offer?

The services page lists chronic disease management, coronary heart disease, COPD, diabetes, asthma, cervical screening, family planning, antenatal and postnatal checks, baby/child checks, children’s vaccinations, adult vaccination clinic, travel vaccinations, minor surgery, dietary advice, social prescribing, physiotherapy, smoking cessation, health checks, healthy lifestyle advice and hearing impairment support.

Which doctors are listed by the practice?

The official Our GPs page lists Dr Rebecca Wheelhouse, Dr Sheena Gibson, Dr Ian Chan, Dr Paul Chandler, Dr Divya Karthikeyan and Dr Rashpal Bhachu. Staff availability can change, so check the official page for current details.

What is the CQC rating?

CQC’s older archived location inspection summary lists Shifnal Medical Practice, also known as Shifnal and Priorslee Medical Practice, as Overall Good. The practice website also displays CQC Good. Check current CQC/provider pages for live regulated status.

What should I do when the practice is closed?

Use NHS 111 online or call 111 for urgent non-life-threatening medical help. Call 999 for life-threatening medical or mental health emergencies. Pharmacists can also help with many minor health concerns without an appointment.

Independent directory disclaimer: medicalpracticeuk.org is not the NHS, not NHS 111, not CQC, not Teldoc Primary Care Network and not Shifnal & Priorslee Medical Practice. This guide is for general patient information only. Phone numbers, Health Copilot links, opening hours, appointment availability, site use, enhanced access, prescription routes, POD details, test-result timings, registration status, catchment boundaries, staff lists, clinics, facilities and CQC information can change. Always confirm important details with the official practice website, NHS.uk, CQC, NHS 111 or the surgery before relying on them.

Shifnal & Priorslee MP Call practice