Market Drayton Medical Practice | NHS GP Surgery Drayton

Emergency first: This is an independent patient guide, not the NHS and not Drayton Medical Practice. Call 999 now for chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, severe burns, seizure not stopping, severe allergic reaction, overdose, acute confusion, serious injury, serious mental health emergency or someone not responding. For urgent medical help that is not life-threatening when the surgery is closed, use NHS 111 online or call 111.
Market Drayton NHS GP guide

Market Drayton Medical Practice: Total Triage, appointments, prescriptions and Maer Lane patient help

Market Drayton Medical Practice is officially listed by the practice website as Drayton Medical Practice, at Maer Lane, Market Drayton, Shropshire TF9 3AL. This guide explains the new Total Triage route, how to request GP help, when to phone, repeat prescriptions, test results, registration, clinics, access, CQC and what to do when closed.

Need GP help?
Total TriageSubmit symptoms first. Senior clinician reviews.
Right clinician route
Main surgery phone

Use this for: help if you cannot complete the online triage form, nurse or blood-test appointments, urgent safety concerns, registration questions, access needs, test-result guidance, home-visit triage, and general reception help. The practice says calls are recorded for patient, practice and training protection.

Address and email

Drayton Medical Practice
Maer Lane
Market Drayton
Shropshire
TF9 3AL

Email: drayton.admin@nhs.net

Use the Maer Lane postcode because “Drayton Medical Practice” search results can also show a different Norwich-area practice.

Open directions
Phone
01630 652158
Address
Maer Lane, TF9 3AL
Appointment route
Total Triage form
CQC
Overall Good
Quick answer: Market Drayton Medical Practice / Drayton Medical Practice is at Maer Lane, Market Drayton, Shropshire, TF9 3AL. Phone 01630 652158. From 1 October 2025, GP and urgent appointment requests use a Total Triage online form, assessed by a senior clinician. Nurse appointments, blood tests, wound care, vaccinations, chronic disease reviews and Minor Injury Service bookings can still use their usual booking routes. Repeat prescription requests can be made online, by repeat slip or by recorded prescription line 01630 655815.

What people searching “Market Drayton Medical Practice” need fast

Most visitors want to complete a task. Use this table before phoning, submitting a form or travelling.

Search phraseReal user needBest answer
Market Drayton Medical Practice phone numberCall the right Shropshire surgery.Main number: 01630 652158. Prescription recorded line: 01630 655815.
Market Drayton Medical Practice appointmentsUnderstand the new Total Triage route.GP and urgent appointment requests use the online triage form from 1 October 2025.
Drayton Medical Practice Maer LaneFind the address and avoid Norwich confusion.Maer Lane, Market Drayton, Shropshire, TF9 3AL.
Market Drayton prescriptionsOrder repeat medicine safely.Use NHS App, Patient Access, repeat slip, or 01630 655815 recorded line.
Market Drayton test resultsKnow who to contact and when.Call the practice for GP-ordered results; hospital-ordered tests are usually followed by the hospital/clinic.
Market Drayton new patient registrationJoin the surgery.Check catchment, complete registration, do the Surgery Pod new-patient health check.
Market Drayton CQC ratingQuality rating.CQC lists OHP-Drayton Medical Practice as Overall Good.
Market Drayton minor injuryKnow whether to use GP, minor illness clinic, A&E or 111.Stitches or suspected broken bones should go to A&E; minor illness clinic can manage listed minor conditions.

Decision hub: Total Triage, nurse, prescription, pharmacy, 111 or 999?

Start here before submitting a form, calling, travelling or waiting for a response.

Call 999 now

Chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, severe burns, seizure not stopping, overdose, severe allergic reaction, serious injury, acute confusion or not responding.

GP or urgent appointment request

Use the Total Triage form. Describe symptoms clearly. A senior clinician assesses the request and decides the right next step.

Nurse, blood test or chronic review

The practice says nurse appointments, phlebotomy, wound care, vaccinations, diabetes/asthma/COPD reviews and Minor Injury Service bookings are not changed by Total Triage.

Repeat prescription

Use NHS App, Patient Access, the repeat slip or the recorded prescription line. Order one week before running out.

Minor illness

The nurse-run Minor Illness Clinic may help with sore throat, chest infection, ear infection, fever, infected bites, UTIs, sinusitis, styes, thrush and similar issues.

Surgery closed

Use NHS 111 online or call 111 for urgent non-life-threatening care. Call 999 for emergencies.

Opening hours and useful phone lines

The official contact page lists opening hours from 1 October 2025 and separate phone numbers for prescriptions, business/healthcare professionals and appointment cancellation.

Service / dayOfficial detailPatient tip
Monday8:00am–6:30pmUse triage form early if you need GP/urgent help.
Tuesday8:00am–6:30pmRoutine requests may be safer online than waiting in phone queue.
Wednesday8:00am–6:30pmKeep your phone available after submitting triage.
Thursday8:00am–6:30pmOrder medicine early if you need it before the weekend.
Friday8:00am–6:30pmAvoid leaving prescriptions or admin requests until late Friday.
WeekendNormal surgery closedUse NHS 111 for urgent non-emergency help.
Extended accessRoutine GP/nurse appointments may be offered at local hubs Mon–Fri 18:30–20:00 and Saturday 08:30–17:00.Strictly by appointment; ask reception.
Repeat prescription requests01630 655815 recorded line available 24 hours.Leave clear details and order early.
Cancellation line01630 692900 answerphone.Leave details so the slot can be reused.
Business / healthcare professionals01630 658208, available 8:30am–5:00pm.Not a patient appointment line.
Important timing: the practice says most appointments are during opening hours, but no face-to-face appointments are available during 1pm–2pm lunch hour, 8am–8:30am, or 6pm–6:30pm.

Total Triage: exact route for GP and urgent appointment requests

Total Triage means the practice receives information about your problem first, then a senior clinician reviews it and decides the safest next step.

1
Check danger signs.
Call 999 if symptoms are life-threatening. Do not wait for a triage response.
2
Use the triage form for GP or urgent appointments.
From 1 October 2025, all GP and urgent appointment requests require completion of a simple online triage form.
3
Describe symptoms clearly.
Say what started, when, what changed, what you tried, and what you are worried about.
4
Wait for clinician review.
The practice says forms are assessed by a senior clinician and may lead to advice, prescription, appointment or another appropriate response.
5
Do not phone unless needed.
The submitting-a-form page says there is no need to call unless you have not had a response for 48 working hours.
6
Use phone help if online is difficult.
The practice says reception can still help guide patients through completing the online form.
Good triage wording
My main problem is [one clear issue]. It started [date/time]. It is [getting worse / not improving / affecting sleep, work or school]. I have tried [medicine/self-care]. I take [regular medicines]. I am worried because [reason]. I can be contacted on [phone number]. Please advise if this is best for GP, nurse practitioner, pharmacist, first contact practitioner, minor illness clinic, NHS 111 or 999.

Appointments: what still uses phone and what uses triage

Total Triage is mainly for GP and urgent appointment requests. The practice specifically says several bookings are unchanged.

NeedBest routePractical detail
Urgent/same-day GP helpTotal Triage form.Complete the form through smartphone, NHS App or website.
Routine GP appointmentTotal Triage form.Routine appointments may be with doctor, advanced practitioner, pharmacist, social prescriber or another clinician.
Nurse appointmentPhone reception.Total Triage change does not affect nurse appointment booking.
Blood test / phlebotomyPhone reception or use instructed booking route.Not changed by Total Triage.
Wound carePhone reception or follow clinic instructions.Not changed by Total Triage.
VaccinationUse invitation or call practice where directed.Not changed by Total Triage.
Chronic disease reviewUse invite/clinic route.Diabetes, asthma, COPD and similar reviews are not changed by the GP triage route.
Minor Injury ServiceUse existing booking/routing rules.Stitches or suspected broken bones should go directly to A&E.
Reception questions are not blocking you: the practice uses triage so your request can go to the right person, such as a clinical pharmacist, physician assistant, first contact practitioner, mental health OT, doctor, advanced practitioner, social prescriber, nurse or healthcare assistant.

Who should you see at Market Drayton Medical Practice?

Not every request needs a GP. The practice lists a wide multidisciplinary team and many clinic routes.

Problem or taskLikely service / clinicianUseful preparation
Minor illnessMinor Illness Nurse clinic.Bring urine sample if UTI symptoms; list medicines and allergies.
Medicine review/queryPharmacy team.Bring medicine packets and say what side effects or supply issue exists.
Muscle or joint problemFirst Contact Practitioner where suitable.Say when injury started and what movement is limited.
Mental health supportMental Health Practitioner or GP route.State risk, sleep, appetite, medication and support already in place.
Non-medical supportSocial Prescriber.Useful for loneliness, money, housing, activity, community support or wellbeing needs.
Bloods / BP / ECGHCA, phlebotomist, nurse or GP assistant.Ask which clinic is needed before booking.
Travel healthTriage form → pre-travel questionnaire → travel nurse assessment.Submit at least 12 weeks before travel if possible.

Repeat prescriptions: order one week before running out

The official prescription page says repeat prescriptions can be requested online, by repeat order form/slip, or by telephone recorded line. It also says Drayton Medical Practice is not a dispensing practice.

App

NHS App / Patient Access

The practice says online access is the simplest and most convenient way to order repeat prescriptions.

Slip

Repeat order slip

Keep the order form attached to your repeat prescription and use it for the next request.

Tel

Recorded prescription line

Telephone 01630 655815 to leave a recorded request, available 24 hours a day.

Ph

Local pharmacies

The practice is not a dispensing practice. Repeat prescriptions can be sent to your nominated pharmacy.

Prescription issueOfficial/practical rulePatient tip
When to orderThe official page says place your order a week before you run out.Do not wait for your last few doses.
Online routeNHS App or Patient Access account.Best option if you can use online services.
Recorded requestCall 01630 655815.Speak slowly and include medicine name, strength and dose.
Medicine not on repeat listNew/non-repeat requests may need GP authorisation.Explain why you need it and who advised it.
Hospital medicine changeMay need authorisation before repeat issue.Provide hospital letter or discharge details if available.
Nominated pharmacyPrescriptions can be collected directly from your nominated pharmacy.Check pharmacy choice before submitting.
Local pharmaciesOfficial page lists local pharmacies including Cheshire Street and Primary Care Centre/Maer Lane options.Check opening and stock before relying on collection.
Medicine safety tip: order early before weekends, bank holidays, travel, medication reviews or pharmacy stock issues. If your medicine is urgent and the surgery is closed, ask a pharmacy or use NHS 111.

Test results: know who ordered the test

For GP-ordered results, use the practice route. If a hospital or outpatient clinic ordered the test, contact that hospital or clinic first because they are responsible for explaining their own tests.

Result situationBest routeWhat to prepare
GP blood/urine/swab testContact the practice after the expected processing time.Know test date and why it was ordered.
Hospital outpatient testContact the hospital/outpatient department.Use appointment letter, hospital number and clinic name.
Someone else asks for resultsConsent may be required.Arrange permission before calling for another adult.
Result looks abnormal in NHS AppFollow any clinician comment or contact the requester.Do not panic from numbers alone; results need clinical context.
No result shownCheck whether it has been reviewed and released.Some results need GP review before app visibility.
Practical wording: “I had [blood/urine/x-ray/swab] on [date], requested by [GP/hospital/clinic]. I need to know whether the result has been reviewed and what the next step is.”

Fit notes and certificates

Fit-note needs should be submitted through the appropriate triage/admin route. Some private certificates and letters are non-NHS work and may carry a charge.

SituationWhat to doPatient tip
Off work 7 days or lessUsually self-certify.Use employer self-certification unless employer policy says otherwise.
Off work more than 7 daysRequest a fit note through the practice route.Give exact dates and work limitations.
Continuation certificateSubmit clear admin/triage information.Say previous certificate dates and whether symptoms changed.
Private letter or certificateMay be non-NHS work.Ask about fee and timescale before relying on it for travel, employment or insurance.
Hospital treatmentAsk the hospital team if they are managing the condition.Hospital doctors can issue fit notes for hospital-managed care.

Home visits: housebound or medically too unwell to attend

The appointment page says home visits are only available for patients who are housebound because of illness or disability. Lack of transport is not a reason for a home visit request.

1
Phone before 10:30 if possible.
The practice asks patients needing a home visit to call reception before 10:30.
2
Explain why attendance is not possible.
The GP decides based on medical need.
3
Expect a doctor call first.
The page says a visit cannot be guaranteed by the receptionist because a doctor will telephone to assess.
4
Use 999 if danger signs exist.
Do not wait for a home visit for life-threatening symptoms.

Register with Market Drayton Medical Practice

NHS currently shows the surgery as accepting new patients. The practice says patients register with the practice rather than a particular doctor, and new patients should complete a health check on the Surgery Pod.

1
Check the catchment area.
Use the practice boundary before filling forms or trying to register.
2
Register with the practice, not a single GP.
You can state a preference, but it may mean waiting longer.
3
Use the Surgery Pod new-patient health check.
The practice says this can be carried out during opening hours with no appointment needed.
4
Prepare ID if asked.
The practice may ask patients aged 16+ for personal identification and may ask newly arrived UK patients for proof of residency.
5
Protect repeat medicine.
Take photos of medicine boxes and request enough supply before switching GP.
Temporary registration: the practice lists short-stay temporary registration up to two weeks and long-stay temporary registration up to three months. If staying longer than three months, register permanently.

NHS App, Patient Access and online records

The online-services page recommends online access for appointments, repeat prescriptions and records. It says Patient Access replaces the previously used Patient Services website and recommends using NHS App or NHS login where possible.

ToolWhat it helps withImportant note
NHS AppView GP record, order repeat prescriptions, check NHS number, access NHS services.The practice recommends NHS App because registration is quicker.
Patient AccessConnects to the practice system and offers many similar services.Requires third-party authenticator app for full access.
Linkage keyNeeded by some patients to connect their account to the practice.You may need name, date of birth, NHS number and postcode.
Proxy accessFor carers/relatives managing another patient’s services.Check current practice instructions and consent requirements.

Clinics and services at the Primary Care Centre

The practice shares the Primary Care Centre with physiotherapy, dental, pharmacy and other health care professionals, and lists GP-led, nurse-led and other clinics.

ServiceOfficial/practical detailPatient preparation
Diabetes clinicDr Matthee and Dr Ganesh specialise in diabetes and run regular clinics.Have up-to-date blood test before annual review.
Respiratory clinicAsthma/COPD reviews include inhaler technique and symptom discussion.Bring inhalers and spacer.
Nurse-led servicesBP monitoring, cervical smears, childhood vaccinations, contraception, dressings, ear irrigation, ECGs, HRT, minor illness, phlebotomy, spirometry and more.Ask reception which nurse/HCA clinic you need.
Travel clinicPre-travel assessment requests go through triage. Practice recommends at least 12 weeks’ notice.Submit one request for each traveller and complete travel questionnaire fully.
Other clinicsIncludes gynaecology/orthopaedic outpatient clinics by GP referral, Aquarius, sexual health, podiatry, diabetic nurse specialist, tissue viability and more.Most require GP referral unless stated otherwise.
District nursesSupport housebound patients with skilled nursing care at home.Use the correct community/district nurse route if unable to attend surgery.

Doctors, nurses, pharmacists and patient support team

The official team page lists GP partners, salaried GPs, registrars, advanced nurse practitioners, urgent care practitioners, HCAs, phlebotomists, physician assistant, social prescriber, mental health practitioner, reception and admin staff.

Team typeExamples officially listedBest for
Practice partnersDr R Richards, Dr J Malcolm, Dr C Sullivan, Dr T Ganesh, Dr G Cooper, Dr A Poole.GP assessment, chronic disease, referrals, training, complex care.
Salaried GPs / registrarsDr M Moussa, Dr M Shelley, Dr David Sunday, Dr Shruti Doshi, Dr Wuraola Adedeji, Dr John Gunton.GP consultations and training-practice care.
Advanced Nurse PractitionersMasters-level advanced practice clinicians.Assessment, diagnosis and treatment in suitable clinical situations.
HCAs / phlebotomistsAngie, Lucy, Gini and Luisa are described in support roles.Bloods, BP checks, ECGs, diabetic foot checks, some vaccinations and wound care.
Other patient supportPhysician Assistant Charley Banks, Social Prescriber Mitch, Mental Health Practitioner Kyrie.Medical team support, non-clinical wellbeing support and mental health review support.
Reception and adminReception team, prescription clerks, secretaries and admin staff.Care navigation, forms, repeat prescription processing, letters, records and coding.
Helpful mindset: accepting the right clinician can be faster than waiting for a specific GP. The team includes pharmacists, advanced practitioners, nurses, mental health support and social prescribing.

Access, building and practical visit tips

The practice is based at Market Drayton Primary Care Centre on Maer Lane. CQC describes the practice as operating from a primary care centre shared with community services, based across two floors, with a lift to the first floor, wheelchair access to all areas and toilet facilities on both floors.

Map

Use full address

Use “Drayton Medical Practice, Maer Lane, Market Drayton, TF9 3AL” to avoid confusing it with Drayton Medical Practice in Norfolk.

Lift

Wheelchair access

CQC notes lift access to the first floor and wheelchair access to all areas in the primary care centre.

Rx

On-site pharmacy context

The practice says the building is shared with a pharmacy, but it is not a dispensing practice.

Arrive

Before attending

Bring appointment details, medicine boxes, urine/sample if asked, hospital letters, glasses/hearing aids, and ID if registering.

Access support script
Hello, I have an appointment or registration task at Drayton Medical Practice, Maer Lane. I need help with [wheelchair access / lift / hearing support / carer support / registration documents]. Can this be noted before I attend?

CQC rating: OHP-Drayton Medical Practice

CQC lists the service as OHP-Drayton Medical Practice, Maer Lane, Market Drayton, Shropshire TF9 3AL, provided by Our Health Partnership. CQC lists Overall: Good, with Safe, Effective, Caring, Responsive and Well-led all rated Good.

CQC itemOfficial detailHow to read it
Overall ratingGood.Use CQC for quality history, not live appointment availability.
Latest inspection21 January 2019; report published 8 April 2020.Check live CQC page for any updates.
Latest review note6 July 2023 review found no evidence to reassess rating at that stage.Good status continued at that review point.
ProviderOur Health Partnership.Provider changed from older profile; use current OHP CQC profile.
Registered population in inspection backgroundApproximately 17,500 at inspection.Practice website now describes nearly 18,000 patients.

Map, directions and Market Drayton visit checklist

Address: Drayton Medical Practice, Maer Lane, Market Drayton, Shropshire, TF9 3AL. Use this map for planning only. Confirm your triage response, appointment type and opening details before travelling.

Before leaving home

Check whether your request is GP triage, nurse appointment, blood test, wound care, vaccination, chronic review, prescription, fit note or registration.

If someone else is driving

Send the full address: Drayton Medical Practice, Maer Lane, Market Drayton, Shropshire, TF9 3AL. Phone: 01630 652158.

If you need medicine

Check your nominated pharmacy and order one week before running out.

If you need results

Know who ordered the test. Hospital tests should usually be followed by the hospital team.

When Market Drayton Medical Practice is closed

The contact page says patients should use NHS 111 when the surgery is closed. For injuries needing stitches or suspected broken bones, the practice directs patients to A&E at Royal Shrewsbury Hospital, Princess Royal Hospital in Telford, or the nearest A&E department.

ProblemUse thisExamples
Life-threatening emergencyCall 999Chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, not responding.
Urgent but not life-threateningNHS 111 online or call 111Too unwell to wait, urgent advice, possible out-of-hours care.
Stitches or suspected broken boneA&E / urgent treatment routePractice says go directly to A&E at Royal Shrewsbury, Princess Royal Telford or nearest A&E.
Medicine problemPharmacy or NHS 111 if urgentEmergency supply, side effects, medicine advice.
Routine prescriptionNHS App, Patient Access, repeat slip or 01630 655815 recorded lineOrder one week before running out.
Routine adminTotal Triage/admin route or phone when openFit notes, forms, non-urgent requests, registration, letters.

Official action links used

Use these after reading the practical route above. This guide explains what each official page is for so patients do not land on the wrong form.

Official Drayton Medical Practice website · Contact, hours and phone numbers · Total Triage overview · Submitting a triage form · Appointments · Repeat prescriptions · Repeat medication form · Online services · Register with the practice · All services · Meet the team · NHS profile · CQC profile · NHS 111 online

Market Drayton Medical Practice FAQs

What is the official name of Market Drayton Medical Practice?
The official website uses Drayton Medical Practice and Market Drayton Medical Practice. The surgery is at Maer Lane, Market Drayton, Shropshire, TF9 3AL.
What is Market Drayton Medical Practice phone number?
The main phone number is 01630 652158. The repeat prescription recorded request line is 01630 655815. The cancellation line is 01630 692900.
Where is Market Drayton Medical Practice?
The address is Drayton Medical Practice, Maer Lane, Market Drayton, Shropshire, TF9 3AL.
What are the opening hours?
The official contact page lists Monday to Friday opening as 8:00am to 6:30pm from 1 October 2025. Weekend normal surgery is closed, but extended access routine appointments may be available by appointment at local hubs.
How do I request a GP appointment?
From 1 October 2025, GP and urgent appointment requests use the Total Triage online form through smartphone, NHS App or the practice website. A senior clinician reviews the request.
Can I still phone the surgery?
Yes. Phone 01630 652158 if you cannot access the online triage form or need help with a route that is still booked by telephone, such as nurse or blood test appointments.
What appointments are not changed by Total Triage?
The practice says nurse appointments, phlebotomy blood tests, wound care, vaccinations, chronic disease reviews such as diabetes, asthma and COPD, and the Minor Injury Service are not changed by the Total Triage GP appointment system.
How do I order repeat prescriptions?
Order online with NHS App or Patient Access, use the repeat order slip, or call the recorded prescription request line on 01630 655815. The practice says to order a week before you run out.
Is Drayton Medical Practice a dispensing practice?
No. The practice says it is not a dispensing practice. Prescriptions can be collected from or sent to a nominated local pharmacy.
How do I register as a new patient?
Check the practice catchment area, complete the registration process, and perform a new-patient health check using the Surgery Pod during opening hours. The practice says patients register with the practice rather than a particular doctor.
Is Market Drayton Medical Practice accepting new patients?
NHS currently shows Market Drayton Medical Practice as accepting new patients. Always check the official practice boundary and registration page before relying on this.
What is the Minor Illness Nurse clinic for?
The practice says the Minor Illness Nurse clinic can treat minor ailments such as chest and throat infections, ear discharge or infection, fevers, infected boils or bites, urinary tract infections, sinusitis, styes, thrush or vaginal discharge.
How do I request a home visit?
Phone reception before 10:30 where possible. Home visits are for patients who are housebound because of illness or disability. Lack of transport is not a reason for a home visit.
Does the practice offer travel health?
Yes. Travel assessment requests should be submitted through the triage system. The practice recommends at least 12 weeks’ notice before travel and asks for one request per traveller.
Who are the doctors at Drayton Medical Practice?
The official team page lists practice partners Dr R Richards, Dr J Malcolm, Dr C Sullivan, Dr T Ganesh, Dr G Cooper and Dr A Poole, plus salaried GPs and registrars. Staff availability can change, so check the official team page for current details.
What is the CQC rating?
CQC lists OHP-Drayton Medical Practice as Overall Good, with Safe, Effective, Caring, Responsive and Well-led also rated Good. CQC says the latest inspection was 21 January 2019 and report was published 8 April 2020, with a review note on 6 July 2023.
What should I do when the surgery is closed?
Use NHS 111 online or call 111 for urgent medical help that cannot wait. Call 999 for life-threatening emergencies. For stitches or suspected broken bones, the practice advises going directly to A&E at Royal Shrewsbury Hospital, Princess Royal Hospital Telford or the nearest A&E department.
Independent directory disclaimer: medicalpracticeuk.org is not the NHS, not NHS 111, not CQC, not Our Health Partnership and not Drayton Medical Practice / Market Drayton Medical Practice. This guide is for general patient information only. Phone numbers, Total Triage links, opening hours, appointment availability, prescription routes, registration status, catchment boundaries, staff lists, clinics, test-result routes, access details, fees and CQC records can change. Always confirm important details with the official practice website, NHS.uk, CQC, NHS 111 or the surgery before relying on them.
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