Market Drayton Medical Practice: Total Triage, appointments, prescriptions and Maer Lane patient help
Market Drayton Medical Practice is officially listed by the practice website as Drayton Medical Practice, at Maer Lane, Market Drayton, Shropshire TF9 3AL. This guide explains the new Total Triage route, how to request GP help, when to phone, repeat prescriptions, test results, registration, clinics, access, CQC and what to do when closed.
Use this for: help if you cannot complete the online triage form, nurse or blood-test appointments, urgent safety concerns, registration questions, access needs, test-result guidance, home-visit triage, and general reception help. The practice says calls are recorded for patient, practice and training protection.
Drayton Medical Practice
Maer Lane
Market Drayton
Shropshire
TF9 3AL
Email: drayton.admin@nhs.net
Use the Maer Lane postcode because “Drayton Medical Practice” search results can also show a different Norwich-area practice.
Open directionsDecision hub: Total Triage, nurse, prescription, pharmacy, 111 or 999?
Start here before submitting a form, calling, travelling or waiting for a response.
Call 999 now
Chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, severe burns, seizure not stopping, overdose, severe allergic reaction, serious injury, acute confusion or not responding.
GP or urgent appointment request
Use the Total Triage form. Describe symptoms clearly. A senior clinician assesses the request and decides the right next step.
Nurse, blood test or chronic review
The practice says nurse appointments, phlebotomy, wound care, vaccinations, diabetes/asthma/COPD reviews and Minor Injury Service bookings are not changed by Total Triage.
Repeat prescription
Use NHS App, Patient Access, the repeat slip or the recorded prescription line. Order one week before running out.
Minor illness
The nurse-run Minor Illness Clinic may help with sore throat, chest infection, ear infection, fever, infected bites, UTIs, sinusitis, styes, thrush and similar issues.
Surgery closed
Use NHS 111 online or call 111 for urgent non-life-threatening care. Call 999 for emergencies.
Opening hours and useful phone lines
The official contact page lists opening hours from 1 October 2025 and separate phone numbers for prescriptions, business/healthcare professionals and appointment cancellation.
| Service / day | Official detail | Patient tip |
|---|---|---|
| Monday | 8:00am–6:30pm | Use triage form early if you need GP/urgent help. |
| Tuesday | 8:00am–6:30pm | Routine requests may be safer online than waiting in phone queue. |
| Wednesday | 8:00am–6:30pm | Keep your phone available after submitting triage. |
| Thursday | 8:00am–6:30pm | Order medicine early if you need it before the weekend. |
| Friday | 8:00am–6:30pm | Avoid leaving prescriptions or admin requests until late Friday. |
| Weekend | Normal surgery closed | Use NHS 111 for urgent non-emergency help. |
| Extended access | Routine GP/nurse appointments may be offered at local hubs Mon–Fri 18:30–20:00 and Saturday 08:30–17:00. | Strictly by appointment; ask reception. |
| Repeat prescription requests | 01630 655815 recorded line available 24 hours. | Leave clear details and order early. |
| Cancellation line | 01630 692900 answerphone. | Leave details so the slot can be reused. |
| Business / healthcare professionals | 01630 658208, available 8:30am–5:00pm. | Not a patient appointment line. |
Total Triage: exact route for GP and urgent appointment requests
Total Triage means the practice receives information about your problem first, then a senior clinician reviews it and decides the safest next step.
Call 999 if symptoms are life-threatening. Do not wait for a triage response.
From 1 October 2025, all GP and urgent appointment requests require completion of a simple online triage form.
Say what started, when, what changed, what you tried, and what you are worried about.
The practice says forms are assessed by a senior clinician and may lead to advice, prescription, appointment or another appropriate response.
The submitting-a-form page says there is no need to call unless you have not had a response for 48 working hours.
The practice says reception can still help guide patients through completing the online form.
My main problem is [one clear issue]. It started [date/time]. It is [getting worse / not improving / affecting sleep, work or school]. I have tried [medicine/self-care]. I take [regular medicines]. I am worried because [reason]. I can be contacted on [phone number]. Please advise if this is best for GP, nurse practitioner, pharmacist, first contact practitioner, minor illness clinic, NHS 111 or 999.
Appointments: what still uses phone and what uses triage
Total Triage is mainly for GP and urgent appointment requests. The practice specifically says several bookings are unchanged.
| Need | Best route | Practical detail |
|---|---|---|
| Urgent/same-day GP help | Total Triage form. | Complete the form through smartphone, NHS App or website. |
| Routine GP appointment | Total Triage form. | Routine appointments may be with doctor, advanced practitioner, pharmacist, social prescriber or another clinician. |
| Nurse appointment | Phone reception. | Total Triage change does not affect nurse appointment booking. |
| Blood test / phlebotomy | Phone reception or use instructed booking route. | Not changed by Total Triage. |
| Wound care | Phone reception or follow clinic instructions. | Not changed by Total Triage. |
| Vaccination | Use invitation or call practice where directed. | Not changed by Total Triage. |
| Chronic disease review | Use invite/clinic route. | Diabetes, asthma, COPD and similar reviews are not changed by the GP triage route. |
| Minor Injury Service | Use existing booking/routing rules. | Stitches or suspected broken bones should go directly to A&E. |
Who should you see at Market Drayton Medical Practice?
Not every request needs a GP. The practice lists a wide multidisciplinary team and many clinic routes.
| Problem or task | Likely service / clinician | Useful preparation |
|---|---|---|
| Minor illness | Minor Illness Nurse clinic. | Bring urine sample if UTI symptoms; list medicines and allergies. |
| Medicine review/query | Pharmacy team. | Bring medicine packets and say what side effects or supply issue exists. |
| Muscle or joint problem | First Contact Practitioner where suitable. | Say when injury started and what movement is limited. |
| Mental health support | Mental Health Practitioner or GP route. | State risk, sleep, appetite, medication and support already in place. |
| Non-medical support | Social Prescriber. | Useful for loneliness, money, housing, activity, community support or wellbeing needs. |
| Bloods / BP / ECG | HCA, phlebotomist, nurse or GP assistant. | Ask which clinic is needed before booking. |
| Travel health | Triage form → pre-travel questionnaire → travel nurse assessment. | Submit at least 12 weeks before travel if possible. |
Repeat prescriptions: order one week before running out
The official prescription page says repeat prescriptions can be requested online, by repeat order form/slip, or by telephone recorded line. It also says Drayton Medical Practice is not a dispensing practice.
NHS App / Patient Access
The practice says online access is the simplest and most convenient way to order repeat prescriptions.
Repeat order slip
Keep the order form attached to your repeat prescription and use it for the next request.
Recorded prescription line
Telephone 01630 655815 to leave a recorded request, available 24 hours a day.
Local pharmacies
The practice is not a dispensing practice. Repeat prescriptions can be sent to your nominated pharmacy.
| Prescription issue | Official/practical rule | Patient tip |
|---|---|---|
| When to order | The official page says place your order a week before you run out. | Do not wait for your last few doses. |
| Online route | NHS App or Patient Access account. | Best option if you can use online services. |
| Recorded request | Call 01630 655815. | Speak slowly and include medicine name, strength and dose. |
| Medicine not on repeat list | New/non-repeat requests may need GP authorisation. | Explain why you need it and who advised it. |
| Hospital medicine change | May need authorisation before repeat issue. | Provide hospital letter or discharge details if available. |
| Nominated pharmacy | Prescriptions can be collected directly from your nominated pharmacy. | Check pharmacy choice before submitting. |
| Local pharmacies | Official page lists local pharmacies including Cheshire Street and Primary Care Centre/Maer Lane options. | Check opening and stock before relying on collection. |
Test results: know who ordered the test
For GP-ordered results, use the practice route. If a hospital or outpatient clinic ordered the test, contact that hospital or clinic first because they are responsible for explaining their own tests.
| Result situation | Best route | What to prepare |
|---|---|---|
| GP blood/urine/swab test | Contact the practice after the expected processing time. | Know test date and why it was ordered. |
| Hospital outpatient test | Contact the hospital/outpatient department. | Use appointment letter, hospital number and clinic name. |
| Someone else asks for results | Consent may be required. | Arrange permission before calling for another adult. |
| Result looks abnormal in NHS App | Follow any clinician comment or contact the requester. | Do not panic from numbers alone; results need clinical context. |
| No result shown | Check whether it has been reviewed and released. | Some results need GP review before app visibility. |
Fit notes and certificates
Fit-note needs should be submitted through the appropriate triage/admin route. Some private certificates and letters are non-NHS work and may carry a charge.
| Situation | What to do | Patient tip |
|---|---|---|
| Off work 7 days or less | Usually self-certify. | Use employer self-certification unless employer policy says otherwise. |
| Off work more than 7 days | Request a fit note through the practice route. | Give exact dates and work limitations. |
| Continuation certificate | Submit clear admin/triage information. | Say previous certificate dates and whether symptoms changed. |
| Private letter or certificate | May be non-NHS work. | Ask about fee and timescale before relying on it for travel, employment or insurance. |
| Hospital treatment | Ask the hospital team if they are managing the condition. | Hospital doctors can issue fit notes for hospital-managed care. |
Home visits: housebound or medically too unwell to attend
The appointment page says home visits are only available for patients who are housebound because of illness or disability. Lack of transport is not a reason for a home visit request.
The practice asks patients needing a home visit to call reception before 10:30.
The GP decides based on medical need.
The page says a visit cannot be guaranteed by the receptionist because a doctor will telephone to assess.
Do not wait for a home visit for life-threatening symptoms.
Register with Market Drayton Medical Practice
NHS currently shows the surgery as accepting new patients. The practice says patients register with the practice rather than a particular doctor, and new patients should complete a health check on the Surgery Pod.
Use the practice boundary before filling forms or trying to register.
You can state a preference, but it may mean waiting longer.
The practice says this can be carried out during opening hours with no appointment needed.
The practice may ask patients aged 16+ for personal identification and may ask newly arrived UK patients for proof of residency.
Take photos of medicine boxes and request enough supply before switching GP.
NHS App, Patient Access and online records
The online-services page recommends online access for appointments, repeat prescriptions and records. It says Patient Access replaces the previously used Patient Services website and recommends using NHS App or NHS login where possible.
| Tool | What it helps with | Important note |
|---|---|---|
| NHS App | View GP record, order repeat prescriptions, check NHS number, access NHS services. | The practice recommends NHS App because registration is quicker. |
| Patient Access | Connects to the practice system and offers many similar services. | Requires third-party authenticator app for full access. |
| Linkage key | Needed by some patients to connect their account to the practice. | You may need name, date of birth, NHS number and postcode. |
| Proxy access | For carers/relatives managing another patient’s services. | Check current practice instructions and consent requirements. |
Clinics and services at the Primary Care Centre
The practice shares the Primary Care Centre with physiotherapy, dental, pharmacy and other health care professionals, and lists GP-led, nurse-led and other clinics.
| Service | Official/practical detail | Patient preparation |
|---|---|---|
| Diabetes clinic | Dr Matthee and Dr Ganesh specialise in diabetes and run regular clinics. | Have up-to-date blood test before annual review. |
| Respiratory clinic | Asthma/COPD reviews include inhaler technique and symptom discussion. | Bring inhalers and spacer. |
| Nurse-led services | BP monitoring, cervical smears, childhood vaccinations, contraception, dressings, ear irrigation, ECGs, HRT, minor illness, phlebotomy, spirometry and more. | Ask reception which nurse/HCA clinic you need. |
| Travel clinic | Pre-travel assessment requests go through triage. Practice recommends at least 12 weeks’ notice. | Submit one request for each traveller and complete travel questionnaire fully. |
| Other clinics | Includes gynaecology/orthopaedic outpatient clinics by GP referral, Aquarius, sexual health, podiatry, diabetic nurse specialist, tissue viability and more. | Most require GP referral unless stated otherwise. |
| District nurses | Support housebound patients with skilled nursing care at home. | Use the correct community/district nurse route if unable to attend surgery. |
Doctors, nurses, pharmacists and patient support team
The official team page lists GP partners, salaried GPs, registrars, advanced nurse practitioners, urgent care practitioners, HCAs, phlebotomists, physician assistant, social prescriber, mental health practitioner, reception and admin staff.
| Team type | Examples officially listed | Best for |
|---|---|---|
| Practice partners | Dr R Richards, Dr J Malcolm, Dr C Sullivan, Dr T Ganesh, Dr G Cooper, Dr A Poole. | GP assessment, chronic disease, referrals, training, complex care. |
| Salaried GPs / registrars | Dr M Moussa, Dr M Shelley, Dr David Sunday, Dr Shruti Doshi, Dr Wuraola Adedeji, Dr John Gunton. | GP consultations and training-practice care. |
| Advanced Nurse Practitioners | Masters-level advanced practice clinicians. | Assessment, diagnosis and treatment in suitable clinical situations. |
| HCAs / phlebotomists | Angie, Lucy, Gini and Luisa are described in support roles. | Bloods, BP checks, ECGs, diabetic foot checks, some vaccinations and wound care. |
| Other patient support | Physician Assistant Charley Banks, Social Prescriber Mitch, Mental Health Practitioner Kyrie. | Medical team support, non-clinical wellbeing support and mental health review support. |
| Reception and admin | Reception team, prescription clerks, secretaries and admin staff. | Care navigation, forms, repeat prescription processing, letters, records and coding. |
Access, building and practical visit tips
The practice is based at Market Drayton Primary Care Centre on Maer Lane. CQC describes the practice as operating from a primary care centre shared with community services, based across two floors, with a lift to the first floor, wheelchair access to all areas and toilet facilities on both floors.
Use full address
Use “Drayton Medical Practice, Maer Lane, Market Drayton, TF9 3AL” to avoid confusing it with Drayton Medical Practice in Norfolk.
Wheelchair access
CQC notes lift access to the first floor and wheelchair access to all areas in the primary care centre.
On-site pharmacy context
The practice says the building is shared with a pharmacy, but it is not a dispensing practice.
Before attending
Bring appointment details, medicine boxes, urine/sample if asked, hospital letters, glasses/hearing aids, and ID if registering.
Hello, I have an appointment or registration task at Drayton Medical Practice, Maer Lane. I need help with [wheelchair access / lift / hearing support / carer support / registration documents]. Can this be noted before I attend?
CQC rating: OHP-Drayton Medical Practice
CQC lists the service as OHP-Drayton Medical Practice, Maer Lane, Market Drayton, Shropshire TF9 3AL, provided by Our Health Partnership. CQC lists Overall: Good, with Safe, Effective, Caring, Responsive and Well-led all rated Good.
| CQC item | Official detail | How to read it |
|---|---|---|
| Overall rating | Good. | Use CQC for quality history, not live appointment availability. |
| Latest inspection | 21 January 2019; report published 8 April 2020. | Check live CQC page for any updates. |
| Latest review note | 6 July 2023 review found no evidence to reassess rating at that stage. | Good status continued at that review point. |
| Provider | Our Health Partnership. | Provider changed from older profile; use current OHP CQC profile. |
| Registered population in inspection background | Approximately 17,500 at inspection. | Practice website now describes nearly 18,000 patients. |
Map, directions and Market Drayton visit checklist
Address: Drayton Medical Practice, Maer Lane, Market Drayton, Shropshire, TF9 3AL. Use this map for planning only. Confirm your triage response, appointment type and opening details before travelling.
Before leaving home
Check whether your request is GP triage, nurse appointment, blood test, wound care, vaccination, chronic review, prescription, fit note or registration.
If someone else is driving
Send the full address: Drayton Medical Practice, Maer Lane, Market Drayton, Shropshire, TF9 3AL. Phone: 01630 652158.
If you need medicine
Check your nominated pharmacy and order one week before running out.
If you need results
Know who ordered the test. Hospital tests should usually be followed by the hospital team.
When Market Drayton Medical Practice is closed
The contact page says patients should use NHS 111 when the surgery is closed. For injuries needing stitches or suspected broken bones, the practice directs patients to A&E at Royal Shrewsbury Hospital, Princess Royal Hospital in Telford, or the nearest A&E department.
| Problem | Use this | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | Too unwell to wait, urgent advice, possible out-of-hours care. |
| Stitches or suspected broken bone | A&E / urgent treatment route | Practice says go directly to A&E at Royal Shrewsbury, Princess Royal Telford or nearest A&E. |
| Medicine problem | Pharmacy or NHS 111 if urgent | Emergency supply, side effects, medicine advice. |
| Routine prescription | NHS App, Patient Access, repeat slip or 01630 655815 recorded line | Order one week before running out. |
| Routine admin | Total Triage/admin route or phone when open | Fit notes, forms, non-urgent requests, registration, letters. |
Official action links used
Use these after reading the practical route above. This guide explains what each official page is for so patients do not land on the wrong form.
Official Drayton Medical Practice website · Contact, hours and phone numbers · Total Triage overview · Submitting a triage form · Appointments · Repeat prescriptions · Repeat medication form · Online services · Register with the practice · All services · Meet the team · NHS profile · CQC profile · NHS 111 online