Boultham Park Medical Practice: Accurx appointments, prescriptions, results and local visit help
Boultham Park Medical Practice is an NHS GP surgery on Boultham Park Road, Lincoln, LN6 7SS. This guide helps patients use the new Accurx request route, choose the right clinician, order repeat medicine, request test results, register, plan parking and access, and know when to use NHS 111 or 999 instead of waiting for the practice.
Use this for: help if you cannot use Accurx, nurse/HCA appointments, urgent same-day questions, home visit requests before 10:30am, test-result questions after 3pm, access needs, prescription problems, registration support and cancellation messages.
Boultham Park Medical Practice
Boultham Park Road
Lincoln
Lincolnshire
LN6 7SS
The practice says it is on Boultham Park Road behind the Library, near the roundabout with Rookery Lane, Moorland Avenue and Skellingthorpe Road.
Open directionsDecision hub: Accurx, GP, nurse, pharmacist, FCP, NHS 111 or 999?
Pick the correct route first. The practice says the GP is not always the most appropriate person and Patient Care Advisors may ask basic details to direct you safely.
Call 999 now
Chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, severe burns, seizure not stopping, severe allergic reaction, overdose, acute confusion or someone not responding.
Urgent/same-day GP problem
Use Accurx and choose “I have a health problem.” If you cannot submit online, phone the surgery or ask reception to help submit on your behalf.
Routine/admin request
Use Accurx and choose “I have an admin or routine care request.” Fit-note continuation and prescription issues may not need a GP appointment.
Nurse or HCA appointment
The practice says nurse and HCA appointments can still be booked by telephone. Examples include blood pressure, cytology, bloods, immunisations and dressings.
Medicine or review question
Medication reviews or queries are usually handled by clinical pharmacists. Repeat prescriptions should use online services or paper slip, not telephone ordering.
Back, leg, arm or neck pain
The practice says these are often better dealt with by First Contact Practitioners rather than a GP.
Opening hours, consulting times and extended access
The official opening-hours page lists weekday opening and out-of-hours guidance. Appointment availability can still change by demand, staff training, bank holidays and PCN extended-access arrangements.
| Day / item | Official detail | Patient tip |
|---|---|---|
| Monday | 8am–6:30pm | Use Accurx early where possible. |
| Tuesday | 8am–8pm on current official opening display | Extended access may be for pre-booked appointments only; do not assume full reception service after normal hours. |
| Wednesday | 8am–6:30pm | Keep phone available after submitting request. |
| Thursday | 8am–6:30pm | Watch for protected learning/staff training afternoons. |
| Friday | 8am–6:30pm | Do not leave prescriptions or admin requests until late Friday. |
| Saturday/Sunday | Closed | Use NHS 111 for urgent non-emergency help; call 999 for emergencies. |
| Routine consulting times | Morning 08:30–11:30; afternoon listed as 14:00–18:00 | Consulting times are not the same as phone/reception opening. |
| Extended access | PCN extended clinics include Tuesday evening, some Friday remote appointments and Saturday rota appointments. | You may need to travel to another Apex PCN surgery for Saturday rota appointments. |
Appointments: the new request-first route
The practice homepage says appointment requests should be submitted through the Accurx system where possible. This is intended to help the team triage requests and reduce telephone waiting.
Use 999 for life-threatening symptoms. Use NHS 111 if urgent and the surgery is closed or you are unsure.
For urgent or same-day clinical appointments, choose “I have a health problem.” For routine/admin requests, choose “I have an admin or routine care request.”
The appointment page says each appointment is for one person and one problem. Tell the team if there is more than one issue.
The practice says not to email for appointments or urgent call backs because emails are not monitored in real time.
If the practice offers an urgent slot, be available at the time offered. Sick notes and admin tasks are not urgent medical problems.
Hello, my name is [name]. Date of birth: [date]. I am registered at Boultham Park Medical Practice. I need help with [one clear problem]. It started [when]. It is [getting worse/not improving]. I have tried [self-care/medicine]. I am worried because [reason]. Is this best for GP, nurse practitioner, pharmacist, FCP, nurse/HCA, pharmacy, NHS 111 or 999?
Accurx request guide: what to submit online
The practice says Patient Care Navigators can help submit a request if you cannot use the online service. This also applies to patients visiting reception.
| Need | Accurx option / route | What to include |
|---|---|---|
| Urgent or same-day clinical help | “I have a health problem” | Main symptom, start date, red flags, medicines tried, pregnancy/frailty/child concern and best contact number. |
| Routine clinical request | Health problem or routine care, depending on form wording | Why you need help, what has changed, and when you can attend. |
| Admin request | “I have an admin or routine care request” | Dates, document type, deadline and what outcome you need. |
| Nurse/HCA appointment | Telephone booking still allowed | Say whether it is blood test, cervical screening, vaccination, dressing, BP check or injection. |
| Prescription review problem | Online request/custom request if review blocks repeat issue | Medicine name, dose, pharmacy, what has changed and remaining supply. |
| Home visit | Phone before 10:30am where possible | Why the patient is genuinely housebound and how the clinician can access the home. |
Repeat prescriptions: online, prescription slip and 48-hour rule
The official prescription page says telephone ordering is no longer accepted. Regular repeat prescriptions need 48 hours and can only be collected Monday to Friday.
Online ordering
The practice says patients registered for online services can view their own medication and order online 24 hours a day, 7 days a week.
Prescription slip
Tick the appropriate medication on your computer slip and hand it in or send it to the practice.
No phone ordering
The official page says telephone ordering of prescriptions is no longer accepted.
48-hour processing
Allow 48 hours for regular repeats to be available, with collection Monday to Friday only.
| Prescription issue | Official detail | Best action |
|---|---|---|
| Routine repeat | Order online or by ticking prescription slip. | Do not phone for routine repeat medicine. |
| Review blocking request | If repeat is blocked by “NEEDING A REVIEW,” use custom request box on SystmOnline or submit an Accurx request. | Include medicine name, dose, pharmacy and remaining supply. |
| Controlled drug | If someone else collects, practice requires signed authorisation from you and identity evidence from collector. | Ask reception/pharmacy about sending controlled drug prescriptions to nominated pharmacy. |
| Electronic prescribing | Practice encourages a nominated pharmacy so prescriptions go directly to the pharmacist. | Nominate pharmacy in NHS App, with surgery or pharmacy. |
| Prescription cost | Official practice page lists England charge as £9.90 per item, 12-month PPC £114.50, 3-month PPC £32.05. | If you pay for regular medicine, check whether PPC is cheaper. |
Test results: call after 3pm and know who owns the result
The official test-results page says patients should call after 3pm because reception has more time to deal with result requests then.
| Result type / issue | Official detail | Patient action |
|---|---|---|
| Routine blood or urine | Normally available after 3 working days. | Call after 3pm or check NHS App/record if available. |
| Swabs | Usually available after 3 days. | Ask if you need treatment or follow-up. |
| X-ray reports | Generally at the practice within 2 weeks. | Contact the hospital/clinic if they requested it. |
| Cervical smear | Generally available within the month. | Follow NHS screening letter/text instructions. |
| Confidentiality | Results are only released to the patient unless prior permission has been given. | Arrange permission before a carer/family member phones. |
| Hospital-requested test | Hospital receives and processes tests it requested, not the GP practice. | Contact the hospital for those results. |
Sick notes / fit notes: do not use urgent appointments for admin
The practice’s fit-note guidance says self-certify first 7 days, then use reception team/GP route. It also says fit notes can be backdated if required and should not be requested through emergency or urgent appointments.
| Situation | Best route | Important detail |
|---|---|---|
| First 7 days off work | Self-certify first. | Use employer/GOV.UK self-certification route. |
| More than 7 days | Use fit-note request route. | The doctor may call or arrange an appointment. |
| Already seen by GP for illness | Submit request with exact dates. | Practice form says certificate may be sent within a week if already assessed. |
| Hospital discharge | Ask hospital team. | Hospital should issue fit notes for the entire recovery period. |
| School absence | Usually parent/guardian letter. | Practice guidance says schools should not request GP letter for absence. |
| Private certificate | May incur a charge. | Ask reception before requesting. |
Home visits: phone before 10:30am if genuinely housebound
The appointment page says home visits are only for patients who are genuinely housebound because of illness or disability, not for transport difficulty or convenience.
| Home visit rule | Official meaning | What to say |
|---|---|---|
| Request timing | Try to telephone reception before 10:30am. | Call early with symptoms and reason patient cannot attend. |
| Who qualifies? | Genuinely housebound because of illness or disability. | Explain mobility, disability, current illness and safety risk. |
| Not for convenience | Lack of transport alone is not a reason for home visit. | Ask about appointment or advice route instead. |
| No exact time | Practice cannot offer specific home-visit appointment times. | Ensure patient is home and access is available. |
| Clinician may phone first | Doctor or nurse may call and decide better route. | Keep phone nearby after requesting. |
Register as a new patient
NHS currently shows Boultham Park Medical Practice as accepting new patients. The practice says new patients must live within the practice area and registrations outside the boundary will be rejected.
The official page says registrations outside the boundary will be rejected.
NHS registration asks for name/address, current GP if any, NHS number if known, emergency contact, carer details, medical history, allergies, medicines, phone and email.
The practice page links to the NHS online registration facility.
The practice says online registration automatically opts you into record sharing, Summary Care Record creation and SMS/email contact consent. Use in-practice registration if you do not want that route.
The practice says new patients need a nurse new-patient check with BP, urine testing and health questions.
Services and “who should I see?” shortcuts
The official “Who Do I See?” page lists many common problems and the appointment page explains that different clinicians may be safer and faster than waiting for a GP.
| Need | Likely route | Patient note |
|---|---|---|
| Blood pressure check | Healthcare assistant or local pharmacy. | Bring home readings if you have them. |
| Cervical screening | Nurse appointment. | Book the correct nurse clinic, not generic GP. |
| Medication review/query | Clinical pharmacist. | Bring medicine list, dose, side effects and pharmacy details. |
| Acute illness | Nurse practitioner may be suitable and can prescribe. | Use health-problem request and describe symptoms clearly. |
| Back/leg/arm/neck pain | First Contact Practitioner. | Say whether there was injury, weakness, numbness or red-flag symptoms. |
| Minor self-limiting conditions | Local pharmacist. | Examples include cough/cold, sore throat, earache, cystitis, skin rashes, diarrhoea and red eye. |
| Chaperone need | Ask during appointment or before visit. | You are welcome to ask; if no chaperone is available, appointment may need rearranging. |
Parking, disabled access, buses and family facilities
The practice page and NHS profile list several access features. These details matter for older patients, wheelchair users, parents with children and anyone attending with a carer.
Parking and buses
The practice says there is ample shared parking with Boultham Park Library. Bus routes 66, 44 and 44A pass the surgery regularly.
Wheelchair and step-free access
Automatic entrance doors, no steps, disabled parking bays near the main entrance, wheelchair, disabled toilet, lift, low counter and hydraulic couches are listed.
Hearing and communication
The practice lists a portable hearing loop at reception that can be taken into consultations. NHS also lists signing service and induction loop.
Family facilities
NHS lists baby-changing facility, children’s play area, parent and child parking, and parent and baby room.
Doctors, pharmacists, nurses and Patient Care Advisors
The official staff page lists GP partners, salaried doctors, an advanced clinical practitioner, specialist nurses, practice nurses, healthcare assistants, management and Patient Care Advisors. Availability can change, so use this as a route guide, not a guarantee of which person you will see.
| Team area | Official examples | Best for patients |
|---|---|---|
| Partners | Dr E O Oteri, Dr M Dodgson, Y Toh, Dr William Petrou-Nunn. | GP-led care, safeguarding, women’s health, sports medicine/steroid injections, medicines leadership and practice planning. |
| Salaried doctors | Dr Taimoor Hussain, Dr S Basu, Dr D J Jackson. | Medical consultations and GP assessment. |
| Advanced Clinical Practitioner | Katie Spence, also Nurse Team Manager. | Advanced assessment and care depending on clinical need. |
| Specialist nurse | R Coffey, Diabetes Specialist Nurse. | Diabetes monitoring and support. |
| Practice nurses | Andrea Smith, K Stephenson, Jess Petcher. | Wounds, cervical screening, ear syringing, BP, bloods, immunisations, contraception, travel advice and NHS Health Checks. |
| Patient Care Advisors | Reception/care navigation team. | Directing patients to HCA, nurse, nurse practitioner, pharmacist, GP, pharmacy or self-referral services. |
NHS App, patient record and Summary Care Record
The practice patient-record page encourages use of NHS App to view appointments, hospital letters and test results without waiting on the phone.
| Tool | What it can help with | Practical note |
|---|---|---|
| NHS App | Repeat prescriptions, appointments, GP health record, allergies, medicines, NHS number and NHS 111 online. | Full access requires identity proof. |
| Medical record sharing | Practice explains sharing may support district nurses and other care teams where consent is given. | Ask if you want to understand or change record-sharing choices. |
| Summary Care Record | Initially contains medications and allergies to help emergency doctors/nurses when surgery is closed. | Useful out of hours; ask about opt-out if you have concerns. |
Private work and non-NHS letters
The practice says most work is NHS care, but some services are private and may incur a charge. Non-NHS work is not prioritised ahead of NHS work and delays may occur.
| Request type | Official examples | Patient action |
|---|---|---|
| Private medicals | Private medicals, pre-employment medicals, HGV medicals. | Ask fee and timescale before booking. |
| Reports and documents | Insurance reports, private care forms, sports fitness certificates, documentation. | Bring full form, deadline and recipient details. |
| Some vaccinations | Private vaccination work may be chargeable. | Check availability and cost before travel deadlines. |
| Payment rule | Non-NHS services must be paid for in advance; no refund after work carried out. | Confirm that the document is definitely required. |
CQC rating: Overall Good
CQC lists Boultham Park Medical Practice, also known as Dr Whitlow & Partners, as Overall Good. CQC also lists Good for safe, effective, caring, responsive and well-led. The latest inspection was 25 May 2016, report published 17 August 2016, and CQC reviewed information on 6 July 2023 without finding evidence to reassess the rating at that stage.
| CQC item | Official detail | How to explain it |
|---|---|---|
| Overall rating | Good. | Use CQC for quality history, not live appointment availability. |
| Five key questions | Safe Good, Effective Good, Caring Good, Responsive Good, Well-led Good. | All displayed key areas are Good. |
| Latest inspection | 25 May 2016; report published 17 August 2016. | Rating is not a new 2026 inspection. |
| Latest CQC review note | 6 July 2023 review found no evidence to reassess rating at that stage. | Still check live CQC page for any change. |
| Premises note | CQC described purpose-built premises with ample parking and disabled spaces. | Matches practical access needs for visitors. |
Map, directions and Lincoln visit checklist
Address: Boultham Park Medical Practice, Boultham Park Road, Lincoln, Lincolnshire, LN6 7SS. Use the map for travel planning only and confirm your appointment type before leaving.
Before travelling
Check appointment time, clinician type, whether it is GP/nurse/HCA/pharmacist/FCP, and whether you need medication boxes, letters, samples, forms or ID.
If someone else is driving
Send: Boultham Park Medical Practice, Boultham Park Road, Lincoln, LN6 7SS. Add “behind Boultham Park Library” to reduce confusion.
By bus
The practice says bus routes 66, 44 and 44A pass the surgery regularly.
If late or wrong route
Call reception as soon as possible. Time-limited nurse, HCA, pharmacist or urgent appointments may need to be rearranged if missed.
When Boultham Park Medical Practice is closed
The official opening-hours page says to use NHS 111 for urgent support when the surgery is closed. It also says the primary care out-of-hours emergency service is adjacent to A&E at Lincoln County Hospital.
| Problem | Use this | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | Problem cannot wait until surgery opens, but is not a 999 emergency. |
| Possible urgent pharmacy issue | Pharmacy or NHS 111 | Medication advice, emergency supply, side effects. |
| Routine prescription | Online ordering / prescription slip during normal process | Repeat medicine that can wait for normal processing. |
| Routine admin | Accurx/admin request or wait for opening | Fit notes, forms, result questions, non-urgent follow-up. |
Official action links used
Use these after reading the practical route above. This article explains what each official link is for so patients do not land on the wrong form.
Official Boultham Park Medical Practice website · Official contact page · Opening hours · Appointments · Submit a new request · Prescriptions · Test results · Sick/Fit note guidance · New patients · Who should I ask to see? · Staff · Patient record · NHS profile · CQC profile