Chevin Medical Practice Otley: choose the right GP route without wasting calls
Chevin Medical Practice serves patients from three sites: Charles Street Surgery, Bridge Street Surgery and Bramhope Medical Centre. This guide gives the practical route for appointments, eConsult, prescriptions, test results, registration, Saturday hub clinics, records, fit notes, BSL help, pharmacies, CQC and visiting the surgery.
Use this for: appointment help, urgent same-day guidance during opening hours, cancellation, accessibility needs, BSL/interpreter requests, registration questions, prescription issues that cannot be solved online, fit-note admin, test-result queries after the waiting time, and help choosing the right service.
Charles Street Surgery
Charles Street, Otley LS21 1BJ
Bridge Street Surgery
3 Bridge Street, Otley LS21 1BQ
Bramhope Medical Centre
Tredgold Crescent, Bramhope LS16 9BR
CQC lists Bridge Street as the main site, while the practice website confirms all three sites use the same number.
Decision hub: choose the safest route first
Use this before submitting an online form, waiting on the phone, travelling to the wrong site or using a GP slot for something a pharmacy can handle.
Life-threatening emergency
Call 999. Examples: severe chest pain, breathing difficulty, heavy bleeding, loss of consciousness, serious head injury, suspected stroke signs, severe allergic reaction, overdose or poisoning.
Urgent but not life-threatening
Use NHS 111 online or call 111, especially when the practice is closed or you are not sure where to go.
Same-day GP issue
Use eConsult during the listed urgent window or call reception. A dedicated GP manages urgent same-day capacity and may direct you to another NHS service.
Routine GP/nurse issue
Use routine eConsult from 8am to 6:30pm on weekdays or call the practice. Be clear about symptoms, timescale and what outcome you need.
Medicine request
Use NHS App/EPS or in-person request at one of the 3 surgeries. Repeat prescriptions are not accepted by telephone.
Minor illness
Use a local pharmacy for coughs, colds, sore throat, hay fever, diarrhoea, earache and skin rashes where appropriate.
Chevin Medical Practice sites, numbers and local navigation
The practice has two Otley sites and one Bramhope site. All three are served by the same weekday phone number.
| Site | Address | Use note |
|---|---|---|
| Charles Street Surgery | Charles Street, Otley LS21 1BJ | Useful for Otley town-centre patients; check your appointment site before travelling. |
| Bridge Street Surgery | 3 Bridge Street, Otley LS21 1BQ | CQC main listed location; close to Otley town centre and local pharmacies. |
| Bramhope Medical Centre | Tredgold Crescent, Bramhope LS16 9BR | Useful for Bramhope, Pool and nearby villages; confirm appointment location. |
| Community Clinic Bramhope | Community clinic route | Secretaries team: 0113 230 3206. Listed hours: Monday–Friday, 9:30am–1pm. |
| Saturday hub | Aireborough Family Practice, Silver Lane Surgery, 1 Suffolk Court, Silver Lane, Yeadon LS19 7JN | Limited pre-booked Saturday morning GP/nurse/HCA appointments; speak to reception because these are not online. |
Opening hours, eConsult windows and staff training days
| Access type | Official timing | What to do |
|---|---|---|
| Core surgery hours | Monday–Friday, 8am–6:30pm | Use phone, eConsult or reception during weekday hours. |
| Main phone line | Weekdays 8am–6:30pm, excluding bank holidays | Call 01943 858300. |
| Routine eConsult | 8am–6:30pm Monday–Friday, excluding bank holidays | Use for routine appointment requests and medical queries. |
| Urgent eConsult | 8am–5pm or until urgent capacity is reached | If closed due to capacity, follow the official “when eConsult is closed” guidance or call/111 depending on urgency. |
| Saturday hub | Limited 9:30am–11:30am appointments | Book through reception; not available online. |
| Telephone appointments with pharmacists, mental health practitioners and physiotherapists | Available 7 days a week including bank holidays | Ask reception/triage if this is the right route. |
Appointments: micro step-by-step route
The practice offers GP, practice nurse, healthcare assistant, pharmacist, MSK/physio advice, Healthy Minds and wellbeing coordinator appointments.
999 for danger signs. NHS 111 if urgent and unsure/closed. Practice route for routine or managed same-day GP needs.
Routine: 8am–6:30pm. Urgent: 8am–5pm or until capacity is reached. Monday to Friday only, excluding bank holidays.
Include symptom, start date, worsening signs, medicines tried, relevant long-term conditions, pregnancy/frailty/child status and what outcome you need.
You may be directed to GP, nurse, HCA, pharmacist, physiotherapist, mental health practitioner, wellbeing coordinator, pharmacy or NHS 111.
Cancel by calling the surgery or online as soon as possible so another patient can use the slot.
Hello, my name is [name]. Date of birth: [date]. I am registered with Chevin Medical Practice. I need help with [one clear issue]. It started [when]. It is [getting worse / not improving / affecting sleep or work]. I have tried [medicine or self-care]. Is this best for a GP, nurse, pharmacist, physio, Healthy Minds, NHS 111 or another service?
Repeat prescriptions, EPS and medication reviews
The practice prefers the Electronic Prescription Service and asks patients to nominate a local pharmacy or dispensing appliance contractor.
NHS App route
Use NHS App to order repeat prescriptions and reduce paperwork.
Nominate pharmacy
EPS sends prescriptions electronically to your chosen local pharmacy or appliance contractor.
No phone repeats
The practice says telephone repeat prescription requests are no longer accepted.
GP approval time
Where routine requests need GP approval, allow 48 hours / 2 working days for safety checks and transfer.
| Prescription issue | Official/practical answer | Patient action |
|---|---|---|
| Routine repeat medicine | Use NHS App, online services or make a request in person at any of the 3 surgeries. | Order early and check your nominated pharmacy. |
| Can I phone? | No telephone repeat requests. | Use online/in-person route unless clinically urgent. |
| Controlled drug / expired prescription period | May need GP authorisation before dispensing. | Allow extra time and keep contact details updated. |
| Medicine not requested for 18+ months | It may have been automatically removed from repeat ordering. | Request a review or explain clearly in your request. |
| Medication review overdue | GP may require review before issuing further repeats. | Book the required review before you run out. |
| Supply length | Practice routinely issues up to 2 months / 56 days, with some exceptions such as HRT or contraceptive pill. | Do not assume long travel supplies without asking. |
Local Pharmacy First routes near Otley, Bramhope and Pool
The practice encourages Pharmacy First for common minor ailments such as coughs, colds, sore throat, hay fever, diarrhoea, earache and skin rashes.
| Pharmacy | Address and phone | Listed hours |
|---|---|---|
| Boots | 28-32 Kirkgate, Otley LS21 3HJ 01943 462077 | Mon–Sat, 09:00–17:30 |
| Otley Pharmacy | 14A Market Place, Otley LS21 3AQ 01943 968101 | Mon–Fri 07:00–23:00; Sat 07:00–20:00; Sun 10:00–17:00 |
| Cohens | 1 Bridge Street, Otley LS21 1BQ 01943 463070 | Mon–Fri 08:30–18:00; Sat 09:00–11:00 |
| Stancliffe’s | 4 The Parade, Breary Lane, Bramhope LS16 9AF 0113 284 2884 | Mon–Fri 09:00–12:30, 14:00–18:30; Sat 09:00–12:30 |
| Pool Pharmacy | Main Street, Pool-in-Wharfedale LS21 1LH 0113 284 1039 | Mon–Fri 09:00–12:30, 14:00–17:30; Sat 09:00–12:30 |
Test results and referrals: exact waiting times and what to say
| Test / referral need | Minimum timescale or rule | Action |
|---|---|---|
| Blood and urine tests | 5 working days after receipt by the lab | Call after 2pm only after this time has passed. |
| X-rays | 10 working days after scan | Do not book an appointment just to chase unless asked. |
| MRI / ultrasound / CT | 15 working days after investigation | Hospital-ordered tests should be chased with that hospital/clinic. |
| Cervical smear | 4 to 5 weeks from date of smear | Wait for the listed timescale unless advised otherwise. |
| Normal results | Practice does not routinely call for normal results | You will be contacted if GP has queries. |
| Confidentiality | Results are given only to the patient or named person with written permission | Arrange consent before a carer/family member calls. |
I am awaiting care from you for [original problem]. I have been referred by my GP at Chevin Medical Practice. Since my referral, my condition has changed: [briefly explain change]. Please review my hospital notes and contact me directly about whether my care can be expedited and my likely wait.
Register with Chevin Medical Practice
The practice says it can register new patients within the authorised inner boundary. This includes Otley, Bramhope, Pool and Arthington in Leeds metropolitan district, plus Weston, Askwith, Huby and Fewston in Harrogate District.
New patients are accepted in the inner boundary. The outer boundary is for existing patients who move but remain within the wider area.
Use the NHS online registration link or collect/download forms for reception.
The practice asks for two documents: one photo ID and one proof of address.
This helps continuity of care when moving from another surgery.
The practice says notes from the previous practice can sometimes take up to three months.
Medical records, contact details and child proxy access
| Task | Official detail | Action |
|---|---|---|
| Access GP record | Register for Online Services or NHS App. | Use official NHS/practice routes only. |
| Update contact details | Correct mobile and email help the practice contact you about health matters and initiatives. | Update online or speak to reception. |
| Give permission to discuss records | Use the practice consent form. | Useful for carers, relatives or trusted helpers. |
| Child online access | Access requested on behalf of a child is automatically removed when the child turns 11. | Options include informal access or formal nurse assessment for parent access. |
Sick notes / fit notes
First 7 days
For short sickness, ask your employer about self-certification before using GP admin time.
Practice route
The practice says to request a sick or fit note through the eConsult form on the homepage and choose an admin request.
Hospital care
If hospital is treating you, ask the hospital team for evidence/fit note where appropriate.
Give clear dates
State first day off, whether you are still off, return date if known, and work limits.
Services and clinics users should know about
Access, BSL, carers and communication needs
| Need | Official detail | Patient tip |
|---|---|---|
| BSL phone help | BSL users can use the linked service 8am–6:30pm Monday to Friday. | Interpreter connects and calls the GP surgery for you. |
| BSL appointment support | Video interpreter can be provided at appointment; no advance booking needed. | Still tell reception if you know in advance. |
| Face-to-face BSL interpreter | Practice says tell them as soon as possible; usually 2–3 weeks needed. | Book early for planned appointments. |
| Large print / language / communication needs | Practice asks patients to tell them if they need information in another format or language. | Put the request in eConsult or say it clearly on phone. |
| Carer circumstances | The appointments page says the practice is mindful of carers’ circumstances. | Tell reception if caring duties affect times or contact method. |
CQC rating and quality snapshot
CQC lists Chevin Medical Practice as Overall: Good. CQC states the practice was inspected on 6 and 14 October 2022 and remained rated Good overall and for all key questions.
| Quality detail | What it means |
|---|---|
| Overall CQC rating | Good. |
| Inspection update | Updated 14 November 2022 after announced focused inspection. |
| Practice sites | CQC lists the main site at 3 Bridge Street and branch sites at Charles Street and Bramhope. |
| Access note | CQC reported onsite parking and disabled access to all premises. |
| Team size note | The official team page states there are 20 GPs currently working at the practice and all patients have a named GP responsible for overall care. |
Feedback, complaints and admin enquiries
| Need | Use this route | Important warning |
|---|---|---|
| Admin query | Visit reception, use contact form, email the practice, or write to Chevin Medical Practice, Charles Street Surgery, Otley LS21 1BJ. | Contact form is for admin only. |
| Clinical query | Use eConsult or call the surgery. | Do not use admin contact form for symptoms or GP messages. |
| Complaint or concern | Raise with receptionist first or contact the Practice Manager. | Include dates, site, clinician/team if known, and what outcome you want. |
| Feedback after appointment | Friends and Family Test text, website contact route, post or email. | Use clear detail so the practice can learn from it. |
I am raising a concern about [what happened] on [date] at [site]. My main concern is [impact]. I would like the practice to review [specific issue] and respond with [what you need: explanation, correction, apology, process change or next step].
Map: Chevin Medical Practice sites and travel planning
Use the map for planning only. Confirm your appointment site before leaving because Chevin operates from multiple locations.
Before leaving home
Check site name, appointment type, clinician/team, phone number, medication list, hospital letters, test forms, fit-note dates, ID if needed, and access/interpreter needs.
Local travel tip
Otley town-centre parking and traffic can change by market days, school times and local events. Leave extra time if attending Bridge Street or Charles Street.
If using Bramhope
Confirm whether your appointment is at Bramhope Medical Centre or the Bramhope community clinic route before setting off.
If using Saturday hub
Saturday hub appointments are at Silver Lane Surgery, Yeadon, not at the Otley or Bramhope buildings.
What to do when Chevin Medical Practice is closed
| Problem | Use this | Examples |
|---|---|---|
| Life-threatening emergency | 999 | Chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | Too unwell to wait, unsure where to go, urgent out-of-hours advice. |
| Medication emergency | Pharmacy or NHS 111 emergency prescription route | Running out before repeat request can be processed. |
| Minor illness | Local pharmacy / Pharmacy First | Coughs, colds, sore throat, hay fever, diarrhoea, earache, skin rashes. |
| Routine admin | Wait for opening hours or use correct online route | Fit notes, records, routine results, admin updates and feedback. |
Official action links used
Use these after reading the practical steps above. Official links are action destinations, not replacements for the explanation.
Official practice website · Practice sites · Contact page · Appointments · eConsult · Medication and prescriptions · Electronic Prescription Service · Tests, results and referrals · Register as new patient · NHS online registration · Medical records · Sick/Fit notes · Local pharmacies · BSL service · NHS profile · CQC profile