Cliff House Medical Practice: Burton Road appointments, Anima, prescriptions and branch help
Cliff House Medical Practice is an NHS GP surgery with its main site at 82 Burton Road, Lincoln LN1 3LJ and a branch at 24 Gresham Street, Lincoln LN1 1QA. Use this guide to choose the right route for Anima, SystmOne prescriptions, test results, sick notes, records, registration, parking, access and urgent care.
Use this number for: appointment help if Anima is difficult, prescription problems, test-result questions, registration support, access needs, complaints route questions, branch-site confirmation, or if you are unsure whether to use GP, pharmacy, NHS 111 or 999.
Cliff House Medical Practice
82 Burton Road
Lincoln
Lincolnshire
LN1 3LJ
The practice also has a Gresham Street branch. Always check the appointment message before travelling.
Open Burton Road directionsDecision hub: safest route before you fill a form or call
Pick the route that matches the problem. This helps avoid wrong forms, missed urgent care, unnecessary GP waits and wasted travel.
Life-threatening emergency
Call 999. Do this for chest pain, stroke signs, severe breathing difficulty, heavy bleeding, collapse, not responding, serious allergic reaction or seizure not stopping.
Urgent but not life-threatening
Use NHS 111 online or call 111. The practice website says to call 111 for urgent medical attention outside normal surgery hours.
GP or practice help
Use Anima from 8am Monday to Friday, or phone reception on 01522 872872 if online is difficult.
Repeat prescription
Use SystmOne Online. Allow 48 hours excluding weekends and bank holidays. Phone only if there is a problem.
Minor illness / medicine advice
Consider pharmacy or NHS self-care guidance first for minor ailments. GP appointments should be kept for problems that need GP assessment.
Wrong site risk
Check whether the appointment is at Burton Road or Gresham Street. The phone number is shared, but opening times differ.
Burton Road main site vs Gresham Street branch
Cliff House Medical Practice has two listed sites. The Burton Road site is the main practice. The Gresham Street branch has shorter sessions, so do not travel there unless your appointment says so.
| Site | Address | Phone | Patient note |
|---|---|---|---|
| Cliff House Medical Practice | 82 Burton Road, Lincoln, Lincolnshire, LN1 3LJ | 01522 872872 | Main site. Use this address for most “Burton Road” searches. |
| Gresham Street Branch Surgery | 24 Gresham Street, Lincoln, LN1 1QA | 01522 872872 | Branch site. Attend only if your appointment confirmation names this branch. |
Opening hours: Burton Road and Gresham Street
Always check the official website before travelling because bank holidays, training afternoons and local service updates can change access.
| Day | Burton Road main site | Gresham Street branch | Practical note |
|---|---|---|---|
| Monday | 8:00am–8:00pm | 9:00am–12:00pm, 2:00pm–6:00pm | Monday evening clinic is primarily for working patients; practice nurse and pharmacist are available for this clinic. |
| Tuesday | 8:00am–6:30pm | 9:00am–1:00pm, 2:00pm–6:00pm | Use Anima early if you need help that day. |
| Wednesday | 8:00am–6:30pm | 9:00am–1:00pm, 2:00pm–6:00pm | Check appointment site before travel. |
| Thursday | 8:00am–6:30pm | 9:00am–1:00pm, then closed | Do not assume branch afternoon access. |
| Friday | 8:00am–6:30pm | Closed | Use Burton Road route or online/phone instructions. |
| Saturday/Sunday | Closed | Closed | Use NHS 111 for urgent non-emergency help; 999 for emergencies. |
Appointments and Anima: micro step-by-step
The official services page says the practice uses Anima, described as an easy and fast way to ask for help from the practice. It is available from 8am Monday to Friday.
Use 999 for emergency symptoms and NHS 111 for urgent non-emergency help, especially when the surgery is closed.
Write one clear problem, when it started, what you tried, whether it is getting worse and what worries you most.
Call 01522 872872 if you cannot use Anima, have access needs, or are unsure what route is safe.
You may be helped by a GP, paramedic practitioner, nurse, pharmacist, healthcare assistant or admin team depending on the issue.
Ask whether your appointment is at Burton Road or Gresham Street, especially if the branch is more convenient.
Hello, my name is [name]. Date of birth: [date]. I am registered at Cliff House Medical Practice. I need help with [one clear issue]. It started [when]. It is [getting worse / not improving / affecting sleep or work]. I have tried [medicine/self-care]. Is this best for Anima, GP, pharmacist, nurse, paramedic practitioner, NHS 111, pharmacy or 999?
Repeat prescriptions: SystmOne, 48-hour rule and EPS
The official repeat prescription page says to order via SystmOne Online and allow 48 hours, excluding weekends and bank holidays. It also says almost all prescriptions are processed electronically through EPS.
Best route
Use SystmOne Online to request repeat medicine linked to your GP record.
Processing time
Allow 48 hours, excluding weekends and bank holidays, before chasing routine requests.
Electronic prescription
Most prescriptions are processed electronically, so check your nominated pharmacy.
If nearly out
Contact the pharmacy, surgery or NHS 111 emergency prescription route before your last dose.
| Problem | What it usually means | Best action |
|---|---|---|
| Medicine missing online | It may not be set up as repeat or may need review. | Use SystmOne message route or phone the surgery if there is a problem. |
| Pharmacy has not received it | It may still be processing, awaiting review or sent to another nominated pharmacy. | Check the date requested and nominated pharmacy before chasing. |
| Going on holiday | 48 hours plus pharmacy delay may not be enough. | Order early and mention travel dates clearly if needed. |
| Bank holiday week | Weekends and bank holidays do not count in the 48-hour processing window. | Order at least one week early where possible. |
| Medication review due | Some repeat medicines need checks before more supply. | Ask whether you need blood tests, BP check, pharmacist review or GP review. |
Test results: blood tests, normal results and hospital tests
The official test-results guidance says to allow at least 3 days for blood results after your appointment. Once reviewed, normal results are filed and you will not be contacted. If a clinician thinks the result needs discussion, someone will contact you.
| Result question | Official/practical answer | Next step |
|---|---|---|
| When are blood results back? | Allow at least 3 days after the appointment. | Check NHS App, Airmid App or SystmOnline after review. |
| Will I be contacted if normal? | Normal reviewed results are filed and you are not contacted. | Do not panic if no contact, but seek help if symptoms worsen. |
| Will I be contacted if abnormal? | If a clinician thinks results need discussion, someone will contact you. | Make sure your phone number is up to date. |
| Hospital consultant blood test? | The practice says it does not routinely receive hospital-consultant blood results. | Contact the hospital team directly. |
| Need comments with results? | The practice encourages access through NHS App, Airmid or SystmOnline. | Request online medical-record access if not already enabled. |
Sick certificates and fit notes: 7-calendar-day rule
The official services page says you only need a doctor’s note if you are unable to work and ill for longer than seven calendar days. Your employer can provide an SC2 self-certificate for shorter sickness periods.
| Situation | What applies | Action |
|---|---|---|
| Off sick 7 calendar days or less | Usually self-certification, not a GP fit note. | Ask your employer for the SC2 self-certificate route. |
| Off sick more than 7 calendar days | You may need a fit note. | Use Anima or call the surgery with dates and reason. |
| Hospital treatment | The hospital team may need to issue paperwork. | Ask the hospital doctor or clinic before asking the GP. |
| Employer wants extra letter | This may be non-NHS private work. | Ask if a fee applies before requesting the letter. |
Medical records: NHS App, Airmid and SystmOnline
The official records page encourages patients to access records through SystmOnline, NHS App or Airmid App. It says record access can help you view past test results, blood tests and order repeat prescriptions.
The records page says if your email and mobile are verified and up to date, you can be sent login details.
These routes can help view test results and manage repeat prescriptions.
Contact the practice to request access or resolve login problems.
The official page links to NHS “Your Data Matters” for confidential patient information choices.
Register with Cliff House Medical Practice
NHS.uk currently shows Cliff House Medical Practice as accepting new patients. It also says most GPs only let you register if you live in the area they cover, and online registration is faster if you have personal information ready.
NHS says most GP surgeries only register people who live in their practice area.
You may be asked for name, address, current/previous GP, NHS number if known, emergency contact, carer details, medical history, allergies, medications and contact details.
NHS says you do not need proof of address, immigration status, ID or NHS number to register online with a GP.
NHS says you can phone reception, email the listed NHS registration email, or visit the surgery to collect a form.
Services and clinics: what may be available
The official services page says the practice provides a wide range of services and clinics. Availability can change, so use official links and reception for final confirmation.
Sending a useful photo for a skin or visible problem
The practice has official guidance for taking photographs that may help a doctor diagnose a condition. This is useful if Anima or the practice asks for a photo.
| Photo step | What to do | Why it matters |
|---|---|---|
| Use good lighting | Make the area clear without flooding it with harsh light. | Helps colour, edges and detail show clearly. |
| Plain background | Use a light sheet or light wall. | Reduces visual confusion. |
| Add scale | Place a ruler, tape measure or coin beside the lesion. | Shows size accurately. |
| Show location | Take one wider photo and one close-up, and say left/right side. | Helps the clinician identify body area. |
| Keep it in focus | Retake blurry photos before sending. | Blurry images may not be clinically useful. |
| Important limit | The practice says it cannot accept intimate/genital images or images of children. | Use the correct clinical route instead. |
Doctors, nurses, pharmacy team and support roles
The official team page lists doctors, allied healthcare professionals, leadership, nursing, pharmacy and administration roles. This matters because the right professional may be faster than waiting only for a named GP.
| Team area | Names / roles listed | Useful patient note |
|---|---|---|
| Doctors | Dr Mark Protheroe, Dr TiJesu Adeoye, Dr Emilia Drughe, Dr Ruth Challenor; Dr Rehaan Ansari is listed as GP Partner in the leadership team. | Doctor availability can change; use Anima/reception for the correct clinician route. |
| Allied healthcare | Tony, Paramedic Practitioner. | May help with appropriate urgent or clinical assessment needs. |
| Nursing team | Emily, Lead Practice Nurse; Ewhenia, Healthcare Assistant and Phlebotomist; Sophie, Student Nursing Associate. | Useful for blood tests, checks, reviews and nurse-led clinic tasks where appropriate. |
| Pharmacy team | Matt, Clinical Pharmacist; Shiraz, Clinical Pharmacist; Martin, Trainee Pharmacist. | Useful for medication reviews, side effects, repeat prescription questions and medicine optimisation. |
| Administration | Reception/admin team includes reception manager, GP assistant and administration roles. | Reception questions help route requests safely; give clear information. |
Carers: tell the practice if you support someone
The official carers page asks patients to tell the GP if they look after someone or are supported by someone else. It says the practice carer’s lead is Aimee.
If you are a carer
Tell the practice who you care for, your contact details, relationship and whether the cared-for person is registered at the surgery.
If someone supports you
Ask the practice how to record consent and carer details so the right support and communication can happen safely.
Complaints, compliments and advocacy support
The official complaints page says complaints can be made to the Practice Manager by phone or in writing. It also lists NHS England and POhWER advocacy details.
| Need | Route | What to prepare |
|---|---|---|
| Practice complaint | Contact the Practice Manager by telephone or in writing. | Date, site, staff/team involved, what happened and what outcome you want. |
| NHS England complaint | NHS England, PO Box 16738, Redditch, B97 9PT; email england.contactus@nhs.net; phone 0300 311 2233. | The practice says choose either Practice Manager or NHS England, not both. |
| Advocacy support | POhWER NHS Complaints Advocacy Service. | Phone 0300 200 0084 or email pohwer@pohwer.net. |
I want to raise a concern about [what happened]. It happened on [date] at [Burton Road / Gresham Street / phone / Anima / prescription route]. I would like the practice to review [specific issue] and explain [what outcome you want].
Parking, wheelchair access, hearing loop and visit tips
NHS facilities list disabled parking, disabled toilet, induction loop, wheelchair access, step-free access and car parking for Cliff House Medical Practice.
Parking
NHS lists car parking and disabled parking. Parking cost, exact number of spaces and time limits were not publicly provided on the checked official pages.
Access
NHS lists wheelchair access and step-free access. Call ahead if you need extra help entering or moving through the building.
Communication support
NHS lists an induction loop. Ask reception for hearing, accessibility or reasonable adjustment support when booking.
Bring with you
Appointment message, medicine list, samples if requested, hospital letters, glasses/hearing aids, forms and payment method if non-NHS work is involved.
CQC rating and official quality note
CQC lists Cliff House Medical Practice at 82 Burton Road as Overall: Good. CQC also confirms the Gresham Street branch at 24 Gresham Street and says patients can access services at either surgery.
| CQC detail | Listed information | Patient meaning |
|---|---|---|
| Overall rating | Good | Official quality rating at last published inspection/review status. |
| Five key questions | Safe Good, Effective Good, Caring Good, Responsive Good, Well-led Good. | All listed CQC domains were rated Good. |
| Latest inspection report | Published 10 January 2022. | Check CQC for future updates before relying on rating. |
| Latest review shown | 6 July 2023 review found no evidence requiring reassessment at that stage. | CQC continues monitoring services over time. |
| Practice population noted by CQC | About 6,360 patients at the time of inspection summary. | Population figures can change; use CQC for inspection context. |
Map: Cliff House Medical Practice Burton Road Lincoln
Main address: Cliff House Medical Practice, 82 Burton Road, Lincoln, Lincolnshire, LN1 3LJ. Use this map for travel planning only. Confirm your appointment site before leaving because the practice also has Gresham Street branch appointments.
Before leaving home
Check appointment time, site, clinician type, access needs, medicine list, forms and whether you need to bring a sample or hospital letter.
If you need Gresham Street
Branch address: 24 Gresham Street, Lincoln, LN1 1QA. Attend only if your appointment confirmation says Gresham Street.
If someone else is driving
Send the exact site and postcode: “82 Burton Road LN1 3LJ” or “24 Gresham Street LN1 1QA.”
If you are late
Call reception on 01522 872872 if safe. Some time-limited clinics may need rebooking.
What to do when Cliff House Medical Practice is closed
| Problem | Use this | Examples |
|---|---|---|
| Life-threatening emergency | 999 | Chest pain, stroke signs, severe breathing difficulty, collapse, heavy bleeding, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | Too unwell to wait, unsure what care is needed, urgent advice outside GP hours. |
| Prescription emergency | Pharmacy or NHS 111 emergency prescription route | Running out of important medicine before routine 48-hour processing. |
| Mental health crisis | NHS 111, local urgent mental health route, Samaritans 116 123, or 999 if immediate danger | Severe distress, unsafe thoughts or immediate risk. |
| Routine admin | Anima when open or call during surgery hours | Fit notes, routine results, forms, records, complaints, registration questions. |
Official action links used
Use these official links after reading the practical steps above. The guide explains what to prepare before sending users to official pages.
Official Cliff House Medical Practice website · Anima Get Help Now · Official services page · Official repeat prescriptions · Official test results · Official medical records · Official photo guide · Official carers page · Official complaints page · Official team page · NHS GP profile · NHS facilities · NHS registration · CQC profile