Whinhill Medical Practice | NHS GP Appointments & Hours

Emergency first: This is an independent patient guide, not NHS Scotland, NHS Grampian or Whinhill Medical Practice. Call 999 now for chest pain, stroke signs, severe breathing difficulty, heavy bleeding, collapse, severe allergic reaction, serious injury, seizure not stopping, acute confusion, severe mental-health emergency or someone not responding. If urgent but not life-threatening in Scotland, call NHS 24 on 111.

Aberdeen GP patient action guide

Whinhill Medical Practice: appointments, hours, prescriptions, results, registration and NHS 24 routes

Whinhill Medical Practice is an NHS Scotland GP practice at 20 Whinhill Road, Aberdeen AB11 7XH. Use this guide to choose the right phone option, avoid prescription delays, check test-result times, register correctly, plan parking/access, use self-referral routes and know what to do when the surgery is closed.

Choose route Appointments Map and parking

60-second patient route finder

999

Life at risk?Call 999. Do not wait for reception, forms or callbacks.

Appointment or general query?Main line 0345 3376201, option 2 for non-life-threatening health problems and general enquiries.

Repeat prescription?Use prescription line 01224 564966 or approved repeat request route.

Test result?Use option 4 during the listed results-line times.

Main practice phone

0345 3376201

Use this for: appointments, reception questions, urgent same-day non-emergency help, registration questions, access needs, chaperone requests, test-results route, complaints/feedback route, self-referral guidance or if you are unsure whether to use the GP, pharmacy, NHS 24 or 999.

Tap to call practice Use call script

Address and prescription line

Whinhill Medical Practice
20 Whinhill Road
Aberdeen
AB11 7XH

Prescription line: 01224 564966
Email listed: gram.whinhilladministrator@nhs.scot

Do not email prescription requests. The official prescription page says repeat prescriptions should not be emailed.

Open directions

Main phone

0345 3376201

Prescription line

01224 564966

Opening hours

Mon–Fri 8am–6pm

Out of hours

NHS 24: 111

Fast answer: Whinhill Medical Practice is at 20 Whinhill Road, Aberdeen AB11 7XH. The main phone number is 0345 3376201. The prescription line is 01224 564966. Normal opening hours are Monday to Friday, 8am to 6pm, with Saturday and Sunday closed. The practice lists a free patient car park, designated parking spaces, ground-floor clinical rooms and language-line support.

What users actually need from this Whinhill Medical Practice page

Most patients are not looking for long paragraphs. They want the right number, the right option, the right form and the next safe action.

Search phrase	Real patient need	Quick answer
Whinhill Medical Practice appointments	Which number and option to use.	Call 0345 3376201. Use option 2 for non-life-threatening health problems and appointments.
Whinhill Medical Practice prescriptions	Repeat medicine without delay.	Use 01224 564966, prescription tear-off slip via pharmacy or online services. Do not email prescriptions.
Whinhill Medical Practice test results	When to use results line.	Use main number option 4. Official pages show results-line timing; check the live phone message if times differ.
Whinhill Medical Practice opening hours	Know when practice is open.	Monday to Friday 8am–6pm; Saturday and Sunday closed.
Whinhill Medical Practice register	Check boundary and forms.	Call first to check postcode boundary; complete GPR form, questionnaire and online registration, then hand forms to reception with requested documents.
Whinhill Medical Practice parking	Know arrival/access before travel.	Free/designated patient parking is listed; clinical rooms are ground floor.

Decision hub: choose the right Whinhill route before calling

This saves time for patients and keeps emergency lines free for genuine emergencies.

Life-threatening emergency

Call 999. Examples include severe breathing difficulty, heart attack-type symptoms, stroke, heavy bleeding, severe allergic reaction, collapse or severe mental-health emergency.

Urgent, not life-threatening

Use NHS 24 on 111, especially when the practice is closed. NHS 24 is the out-of-hours urgent-care route in Scotland.

New or ongoing health problem

Call 0345 3376201 and choose option 2 for appointments, non-life-threatening health problems and general enquiries.

Repeat prescription

Use 01224 564966, prescription tear-off slip via pharmacy, or online services. Order at least one week early.

Test result

Use the main number and choose option 4 during results-line hours. The practice says it will contact you if results need more tests or treatment.

Self-referral may be faster

Physiotherapy, podiatry, bowel/bladder support, adult autism assessment, alcohol/drug support and mental-health support have self-referral routes listed by the practice.

Whinhill Medical Practice phone options

The official appointments page explains the phone routing. Option 1 must be protected for genuine medical emergencies.

Official appointment page Call 0345 3376201 Prescription line 01224 564966

Phone option	Use for	Important note
Option 1	Genuine medical emergencies only.	Practice examples include breathing difficulty, heart attack-type symptoms, stroke, heavy bleeding, palliative care and severe allergic reaction.
Option 2	Appointments for new or ongoing non-life-threatening health problems and general enquiries.	Use this for normal appointment requests and reception questions.
Option 3	Repeat prescription line.	You can also call the listed prescription number directly: 01224 564966.
Option 4	Results line.	Official pages show results-line windows. If the website and phone message differ, follow the live phone message.
Incoming practice calls	Callback from NHS Grampian/practice.	The practice says calls may display as 0300 373 0717 and you cannot call that number back.

Do not misuse option 1: the practice says if option 1 is not a genuine emergency, you will be asked to redial and choose option 2. Using option 1 incorrectly can delay a patient in real danger.

Opening hours and best times to contact the practice

Official practice page NHS 24 listing

Day	Opening hours	Patient tip
Monday	8:00am–6:00pm	Use option 2 for appointment/general enquiries and avoid non-urgent admin early if possible.
Tuesday	8:00am–6:00pm	Good day for routine admin, registration questions and prescription planning.
Wednesday	8:00am–6:00pm	Keep your phone nearby if expecting a callback.
Thursday	8:00am–6:00pm	Order medicine early if you need it before the weekend.
Friday	8:00am–6:00pm	Do not leave prescriptions, forms or urgent admin until late afternoon.
Saturday	Closed	Use NHS 24 on 111 if urgent and not life-threatening.
Sunday	Closed	Use 999 for emergencies or 111 for urgent non-emergency advice.

Non-urgent timing tip: the practice has asked that non-urgent requests, such as sick notes and general administrative queries, are made after 10:00am where possible.

Book or request an appointment at Whinhill Medical Practice

Appointments can be requested by phone, and the patient leaflet says access can also be arranged in person at reception.

Official appointments page Call appointments

Check if it is emergency first.
Call 999 for life-threatening symptoms. Use NHS 24 on 111 for urgent non-emergency help, especially out of hours.

Call the main number.
Phone 0345 3376201. Use option 2 for non-life-threatening health problems and appointments.

Explain the main issue clearly.
Say what changed, when it started, what you have tried and why you need help now.

Accept the right clinician.
You may be helped by a GP, ANP, nurse practitioner, practice nurse, pharmacist, healthcare support worker, treatment room nurse or visiting/community service.

Cancel if you cannot attend.
The practice asks patients to inform them if unable to attend, so the appointment can be offered to another patient.

Short call script

Hello, my name is [name]. Date of birth: [date]. I am registered at Whinhill Medical Practice. I need help with [one clear problem]. It started [when]. It is [getting worse / not improving / affecting daily life]. I have tried [self-care or medicine]. Is this best for option 2, pharmacy, NHS 24, a nurse, ANP, GP or another service?

Repeat prescriptions: order early and use the right route

The live official prescription page says repeat prescriptions can be requested by phone, prescription tear-off slip through your pharmacy or online services. It says not to email prescription requests.

Official prescription page Call prescription line NHS inform medicines

☎

Prescription phone line

Call 01224 564966. If calling for more than one person, leave separate messages.

Slip

Tear-off slip

Tick the required medicine on your prescription tear-off slip and hand it to your pharmacy for delivery to the practice.

Online

Online services

Use online services if you already have access. The practice page refers patients to online repeat prescription services.

5–7

Processing time

The live prescription page says prescriptions should be ready at your pharmacy in 5–7 working days, depending on pharmacy workload.

Prescription issue	Official detail	Best action
Can I email a repeat prescription?	No. The practice says please do not email prescription requests.	Use phone line, tear-off slip via pharmacy or online services.
Can I collect from surgery?	The practice says prescriptions cannot currently be collected directly from the surgery.	Nominate a local pharmacy or provide a stamped addressed envelope for return to you/different pharmacy.
How early should I order?	The practice asks patients to order at least one week in advance.	Order before your last week of medicine, especially before weekends and holidays.
Calling for more than one person?	Practice asks for separate messages.	Leave one clear message per patient with name, DOB and medicine details.
Pharmacy says nothing is ready?	Processing and pharmacy workload can affect timing.	Check you allowed 5–7 working days and confirm nominated pharmacy.

Medication timing rule: order repeat medicine at least one week before you run out. Add extra time before public holidays, pharmacy closures, travel, medicine reviews or if the prescription needs checking.

Test results: option 4, callbacks and what to expect

The official results page says the practice will contact you if your test results show that more tests or treatment are needed.

Official test results page Call main line

Question	Answer	Patient tip
Which option?	Main number option 4 is the results line.	Do not use option 1 for routine results.
When is the results line open?	Official pages show results-line windows. The appointments page lists 11am–12:30pm and 1:30pm–3pm; the test-results page lists 1:30pm–5pm.	Follow the live phone message if the website pages differ.
Will they contact me?	The practice says it will contact patients if more tests or treatment are needed.	If you are worried or symptoms have changed, call for advice.
What if they call me?	Practice calls may display as 0300 373 0717 and cannot be called back.	Keep your phone nearby if waiting for results or a callback.
Hospital test?	Hospital departments usually explain tests they arranged.	Contact the hospital/clinic first if they ordered the test.

Register with Whinhill Medical Practice

The official registration page says patients should call the practice first to make sure their postcode is within the practice boundary before completing forms.

Official registration page NHS inform GP registration

Call first for boundary check.
Phone 0345 3376201 and ask whether your postcode is inside the practice boundary.

Complete every required registration part.
The official page says each patient requires a GPR form, questionnaire, adult or under-6 form as relevant, and online registration.

Prepare documents requested by the practice.
The practice asks patients to hand completed forms into reception with photo ID and proof of address.

Choose preferred pharmacy.
The registration page links a preferred pharmacy list. This helps prescriptions go to the correct place.

Do not switch GP with no medicine buffer.
Keep enough repeat medicine while registration and records transfer are handled.

If you cannot provide a requested document: speak to reception rather than giving up. GP registration rules and local admin checks can be different, and reception can explain what they need for your situation.

Home visits, chaperones and translation support

The Whinhill patient leaflet gives practical rules that are easy to miss.

Official patient hub Patient leaflet PDF

Need	Official/practice detail	Practical step
Home visit	Patient leaflet says home-visit requests should be made before 11am and are mainly reserved for housebound patients.	Call early and explain why the patient cannot attend the practice.
Children	Leaflet says children are usually expected to be brought to the centre.	Ask reception if there is a medical reason this is not possible.
Chaperone	The practice page says patients can take someone into an appointment and can ask reception for a chaperone.	Ask before or during the appointment, especially for intimate examinations.
Translation support	Language line is available; the practice says it may not always be immediate and is usually digital.	Tell reception early if English is not your first language or you need communication support.

Clinics and services at Whinhill Medical Practice

The official services page lists core and enhanced NHS services, plus clinics that may be run by specific team members.

Official services page Official team page

GP appointments

ANP care

Practice nurses

Healthcare support workers

Treatment room nurses

Child health surveillance

Contraceptive services

Maternity services

Cervical smears

Warfarin blood monitoring

Diabetes annual review

Hypertension clinic

Service	What the official page says	Patient action
Child health surveillance	Provided together with the Health Visitor.	Ask reception which route is best for your child’s age and need.
Maternity services	Antenatal and postnatal support with midwives from Aberdeen Maternity Hospital.	Ask whether you need GP, midwife or maternity-service route.
Enhanced monitoring	Blood/urine monitoring for some arthritis/bowel drugs; blood monitoring for Warfarin.	Keep review appointments and blood-test timings.
Drug misuse programme	Run with Substance Misuse Service.	Use the practice or support-service route for confidential help.
Diabetes clinic	Annual comprehensive review and regular diabetes clinic are listed.	Attend reviews when invited and bring readings/medication list.
Hypertension clinic	Weekly pharmacist hypertension clinic is listed.	Ask about this if you need blood-pressure or medicine support.

Travel vaccine note: the official practice page says GPs no longer offer travel vaccination and directs patients to Grampian vaccination travel information.

Self-referral routes: services you may access without a GP first

The practice lists direct self-referral and local support routes. These can save GP appointments and speed up care when appropriate.

Official patient hub Official self-help page

Need	Route listed by practice	Use when
Physiotherapy	Local Physiotherapy Self Referral / MSK Physiotherapy Grampian.	Muscle, joint, back, neck or mobility problems that fit physio criteria.
Podiatry	NHS Grampian podiatry self-referral route.	Foot-care problems that meet podiatry criteria.
Bowel and bladder	Joint Bladder and Bowel Clinic self-referral form.	Ongoing bladder/bowel symptoms where self-referral is suitable.
Adult autism assessment	Adult Autism Assessment Team accepts self-referrals.	Adults seeking assessment route information.
Alcohol/drug support	Alcohol and Drugs Action self-referral/support route.	Confidential local substance-use support.
Mental health support	Mental Health Aberdeen ACIS counselling is listed for adults.	Support needs where direct counselling/support route is suitable.

Whinhill Medical Practice doctors, nurses, pharmacist and management team

The official team page lists clinical and management staff. Staff availability can change, so always check directly for named-clinician availability.

Official meet the team page

Team member	Role listed	Useful patient note
Belinda Porter	Clinical Lead	Clinical leadership role listed by practice.
Dr Clarke	GP	GP availability may vary.
Dr Iyalla	GP	GP availability may vary.
Dr Collister-Bartlett	GP	GP availability may vary.
Dr Di Mascio	GP	GP availability may vary.
Fiona Carroll	ANP	May support acute/ongoing clinical assessment depending on triage.
Joanna Graham	Nurse Practitioner	May support nurse-practitioner appointments.
Susan Murray / Stella McGourty	Practice Nurses	Useful for reviews, smears, chronic disease checks and nursing services.
Rebecca Spencer	Practice Pharmacist	Useful for medication and hypertension-clinic related support.
Shona Greig / Siobhan Leslie	City-Wide Manager / Operations Manager	Management/admin route, not urgent clinical route.

Parking, accessibility and local visit tips

The practice says it is based south of Aberdeen city centre in modern purpose-built accommodation, with all clinical rooms on the ground floor.

Official access and practice info Patient leaflet

Parking

The official page says a free car park is available for patients and the leaflet mentions designated parking spaces.

Ground-floor rooms

All clinical rooms are listed as being on the ground floor, which helps wheelchair users, older patients and pushchair users.

Lang

Interpreter / language line

The practice lists language-line support. Ask reception early because translation may not be available immediately.

THInC

Transport help

The patient leaflet lists Transport to Healthcare Information Centre: 01224 665568 or travel@thinc-hub.org, open 9am–4:30pm Monday to Friday.

Local arrival tip: Whinhill Road is close to Aberdeen city-centre routes. Leave extra time for parking, school/work traffic, mobility needs and reception queues. If you are waiting for a callback, keep your phone available because the displayed number may not be callable back.

2026 public holiday closures

The official practice page lists council-holiday closures for 2026 and New Year 2027 substitute dates.

Official closure list

Closure date listed	What to do
Monday 6 April 2026	Order repeat medicines early before Easter closure period.
Monday 4 May 2026	Use NHS 24 on 111 if urgent and not life-threatening.
Monday 15 June 2026	Avoid leaving fit notes, prescriptions or routine admin until the day before.
Monday 13 July 2026	Public holiday closure listed by practice.
Monday 28 September 2026	Plan prescription and appointment needs before the long weekend.
Friday 25 December 2026	Christmas Day closure.
Monday 28 December 2026	Boxing Day substitute closure.
Friday 1 January 2027	New Year’s Day closure.
Monday 4 January 2027	2 January substitute closure.

Feedback, complaints and acting for someone else

The practice feedback page allows patient feedback, patient complaints and Friends and Family Test responses.

Official feedback and complaints page Scottish Public Services Ombudsman

Need	Official route	Practical note
Give feedback	Use the patient feedback form, or download/post/email a form.	Include contact details if you want a response.
Raise a concern	Speak to receptionist, doctor, nurse or practice manager as soon as you are aware of the problem.	Early contact may resolve the issue quickly.
Formal complaint	Use the complaint form on the service webpage or ask for complaint form/leaflet.	Keep dates, names, events and desired outcome clear.
Not resolved	Scottish Public Services Ombudsman route is listed for Scotland.	SPSO freephone listed on the practice page: 0800 377 7330.
Acting for someone else	Practice says consent is needed if a friend or relative helps or acts on behalf of a patient.	Arrange written/clear consent before sharing personal health details.

Map and directions to Whinhill Medical Practice

Address: Whinhill Medical Practice, 20 Whinhill Road, Aberdeen, AB11 7XH. Use this map for travel planning only. Confirm live opening/closure details before leaving home.

Before leaving

Take appointment time, medicine list, hospital letters, prescription details, forms, glasses/hearing aids, mobility aids and ID/proof documents if registering.

For a driver or carer

Send the full address and phone: 20 Whinhill Road, Aberdeen AB11 7XH; 0345 3376201.

What to do when Whinhill Medical Practice is closed

NHS 24 NHS 24 symptom checker NHS inform

Problem	Use this	Examples
Life-threatening emergency	999	Chest pain, stroke signs, severe breathing difficulty, collapse, heavy bleeding, not responding.
Urgent but not life-threatening	NHS 24 on 111	You are too unwell to wait or unsure what urgent service is needed.
Common minor illness	Pharmacy / NHS inform / NHS 24 symptom checker	Cold, flu, minor skin conditions, hay fever, constipation, sore throat, aches and pains.
Mental-health emergency	999 if immediate danger; NHS 24/urgent local routes if not immediate danger	Immediate risk to self/others, severe distress or crisis.
Routine admin	Wait until practice opens	Registration forms, fit notes, routine results, feedback, non-urgent prescription planning.

Official action links used

These links are included after the practical steps so patients understand what to prepare before opening official forms or calling.

Official Whinhill Medical Practice page · Appointments · Prescriptions · Test results · Register · Services · Meet the team · Patient hub · Self help · Feedback and complaints · Patient leaflet PDF · NHS 24 GP listing · NHS inform

Whinhill Medical Practice FAQs

What is Whinhill Medical Practice phone number?

The main practice phone number is 0345 3376201. Use option 2 for appointments, non-life-threatening health problems and general enquiries. For emergencies, call 999.

What is the Whinhill Medical Practice prescription phone number?

The prescription phone number is 01224 564966. The practice also accepts repeat requests through prescription tear-off slips via pharmacy and online services. Prescription requests should not be emailed.

Where is Whinhill Medical Practice?

Whinhill Medical Practice is at 20 Whinhill Road, Aberdeen, AB11 7XH.

What are Whinhill Medical Practice opening hours?

The official practice page lists opening hours as Monday to Friday, 8am to 6pm. Saturday and Sunday are closed.

Which phone option should I use for appointments?

Use main number 0345 3376201 and choose option 2 for appointments for new or ongoing non-life-threatening health problems and general enquiries.

What is option 1 for?

Option 1 is only for genuine medical emergencies. The practice gives examples such as breathing difficulties, heart attack-type symptoms, stroke, heavy bleeding, palliative care and severe allergic reaction. If it is life-threatening, call 999.

How long do repeat prescriptions take?

The live official prescription page says prescriptions should be ready at your pharmacy in 5–7 working days, depending on pharmacy workload. Order at least one week in advance.

Can I collect prescriptions from the surgery?

The practice says prescriptions cannot currently be collected directly from the surgery. They can be sent to a nominated local pharmacy or returned using a stamped addressed envelope supplied by the patient.

How do I get test results?

Call the main number and choose option 4 during results-line times. The practice says it will contact patients if results show that more tests or treatment are needed.

Why did the practice call from 0300 373 0717?

The practice says the number displayed when they call may be 0300 373 0717 and patients will not be able to call that number back. Keep your phone nearby if expecting a callback.

How do I register with Whinhill Medical Practice?

Call first to confirm your postcode is inside the practice boundary. The official registration page says each patient needs a GPR form, questionnaire, relevant adult/under-6 form and online registration, with completed forms handed into reception with photo ID and proof of address.

Does Whinhill Medical Practice have parking?

Yes. The official practice page says a free car park is available for patients, and the patient leaflet mentions designated parking spaces.

Is the practice accessible?

The official information says the practice is in purpose-built accommodation, all clinical rooms are on the ground floor and language-line support is available if needed.

Does the practice provide travel vaccinations?

The official practice page says GPs no longer offer travel vaccination and directs patients to Grampian vaccination travel information.

What should I do when Whinhill Medical Practice is closed?

Call NHS 24 on 111 for urgent medical help that is not life-threatening. Call 999 for life-threatening emergencies.

Independent directory disclaimer: medicalpracticeuk.org is not NHS Scotland, NHS Grampian, NHS 24, OneMedical Group or Whinhill Medical Practice. This guide cannot book appointments, request prescriptions, access records, register patients, submit complaints or provide medical advice. Opening hours, phone options, prescription rules, forms, staff lists, parking/access details, public holidays, clinics and self-referral links can change. Always confirm important details with the official practice website, NHS 24, NHS inform or the surgery before relying on them.

Whinhill Medical Practice Call practice