Emergency first: This is an independent patient guide, not the NHS and not York Street Medical Practice. Call 999 now for chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, severe burns, seizure not stopping, severe allergic reaction, acute confusion or someone not responding. Use NHS 111 online or call 111 for urgent medical help that is not life-threatening.
Cambridge NHS GP action guide
York Street Medical Practice: exact help for appointments, prescriptions, forms, results and registration
York Street Medical Practice is an NHS GP surgery at 146–148 York Street, Cambridge, CB1 2PY. This guide is built for fast patient action: phone number, opening hours, same-day appointment timing, online triage, repeat prescriptions, blood-test results, fit notes, new-patient forms, home visits, online services, physiotherapy, mental health support, CQC rating and map.
60-second patient route finder
999
Danger signsCall 999. Do not wait for the online form, GP queue or callback.
8:30
Need GP appointment?Most GP appointments are released at 8:30am on the day.
Rx
Need repeat medicine?No phone repeat requests. Order at least 7 working days before you run out.
111
Closed or urgent?Use NHS 111 online or phone 111 when urgent and not life-threatening.
Main surgery phone
Use this number for: appointments, home-visit requests before 11am, online access help, fit-note first requests, blood results after 2pm, registration questions, proxy access, accessibility needs and urgent surgery advice during opening hours.
Address and email
York Street Medical Practice
146–148 York Street
Cambridge
CB1 2PY
Email listed by practice:
york.street@nhs.net
Do not send emergencies, appointment requests or clinical questions by the general contact form. The contact page says clinical/appointment requests need the surgery phone route.
Open directionsPhone
01223 364116
Opening
Mon–Fri 8am–6:30pm
GP appointments
Most released 8:30am
CQC
Overall Good
Fast answer: York Street Medical Practice is at 146–148 York Street, Cambridge, CB1 2PY. Phone 01223 364116. Opening hours are Monday to Friday 8:00am to 6:30pm; Saturday and Sunday are closed. NHS says the surgery is currently accepting new patients. Most GP appointments are released at 8:30am on the day. Repeat prescriptions are not accepted by phone and need three clear working days at the practice, plus pharmacy dispensing time.
Decision hub: use the right York Street route first time
Use this before calling, submitting a form or travelling to the surgery.
Life-threatening emergency
Call 999. Examples include chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, severe burns, acute confusion, seizure not stopping or severe allergic reaction.
Urgent but not life-threatening
Use NHS 111 online or call 111. This is also the route when the surgery is closed and the issue cannot wait.
GP appointment today
Most GP appointments are released at 8:30am on the day. Stay on the phone queue; if you hang up, you lose your place.
Medical concern but not emergency
Use the online patient triage form. A doctor reviews it and the practice says response is typically within 2 working days. It is not for emergencies.
Repeat prescription
Do not phone for repeats. Use NHS App, SystmOne, email repeat@nhs.net, the web form, pharmacy, surgery letterbox or post.
Muscle, joint or back problem
Ask about First Contact Physiotherapist appointments if aged 16+. Available Wednesday and Friday according to the practice notice.
Opening times and contact rules
| Day / route | Official detail | Patient tip |
|---|---|---|
| Monday | 8:00am to 6:30pm | Call at 8:30am only if you need an appointment; call after 9:30am for other admin where possible. |
| Tuesday | 8:00am to 6:30pm | Check for practice afternoon closures or training notices before travelling. |
| Wednesday | 8:00am to 6:30pm | First Contact Physiotherapist appointments may be available on Wednesdays. |
| Thursday | 8:00am to 6:30pm | Order medication early before the weekend. |
| Friday | 8:00am to 6:30pm | Do not leave urgent repeat prescription issues until late Friday. |
| Saturday / Sunday | Closed | Use NHS 111 for urgent non-emergency care; call 999 for emergencies. |
| General contact form | Not for appointments, clinical questions or prescription requests. | Use phone, appointment route, prescription route or online triage instead. |
Temporary notice to check: the official homepage can show closure notices. One notice listed a practice afternoon closure from 2pm–6pm on Tuesday 21 July 2026, with 111 for urgent medical attention while closed.
Appointments: same-day GP access, online triage and late-arrival rule
1
Use 999 or 111 first if needed.
999 for danger signs. 111 for urgent non-emergency problems, especially when closed.
999 for danger signs. 111 for urgent non-emergency problems, especially when closed.
2
For most GP appointments, call or attend at 8:30am.
The practice says most GP appointments are released at 8:30am on the day.
The practice says most GP appointments are released at 8:30am on the day.
3
Expect triage questions.
Receptionists ask basic questions under doctor instruction to route you to pharmacy, clinician callback, minor illness nurse or GP slot.
Receptionists ask basic questions under doctor instruction to route you to pharmacy, clinician callback, minor illness nurse or GP slot.
4
Know the appointment type.
The practice uses a mixture of telephone calls and face-to-face appointments. If a GP needs to see you after a phone call, they arrange same-day review where needed.
The practice uses a mixture of telephone calls and face-to-face appointments. If a GP needs to see you after a phone call, they arrange same-day review where needed.
5
Book ahead only when appropriate.
There are limited pre-bookable appointments up to 7 days in advance for problems needing in-person GP review.
There are limited pre-bookable appointments up to 7 days in advance for problems needing in-person GP review.
6
Use the late-arrival rule.
Less than 10 minutes late may mean a delay; more than 10 minutes late usually means rebooking unless clinically urgent at clinician discretion.
Less than 10 minutes late may mean a delay; more than 10 minutes late usually means rebooking unless clinically urgent at clinician discretion.
Phone or triage script
Hello, my name is [name]. Date of birth: [date]. I am registered at York Street Medical Practice. I need help with [one clear problem]. It started [when]. It is [getting worse / not improving / affecting sleep/work]. I have tried [medicine/self-care]. Is this best for a GP, minor illness nurse, pharmacist, FCP physio, 111 or another service?
Multiple problems: tell reception if you have more than one issue. The practice says they may allocate more than 10 minutes if possible, but on busy days you may be asked to prioritise.
Repeat prescriptions: order early and use the correct route
York Street Medical Practice says repeat requests are only for medicines you are currently taking and prescribed by York Street clinicians. New medication needs a GP appointment.
App
NHS App / SystmOne
Use online access if registered. This is usually the safest and cleanest repeat prescription route.
Box
Letterbox
Place a written request in the letterbox on the right-hand side of the surgery door.
3+2
Timing rule
Allow three clear working days for the practice plus around two working days for the pharmacy to dispense.
| Prescription question | Official/practical answer | Best action |
|---|---|---|
| Can I order by phone? | No. The practice says phone repeat requests are not accepted for clinical safety. | Use NHS App, SystmOne, email, web form, pharmacy, post or letterbox. |
| How early should I order? | The homepage advises ordering no less than 7 working days before you run out. | Set a reminder when you have about 10 days of medicine left. |
| What if I submit after 1pm? | The request is picked up the next working day and then processed three clear working days after that. | Submit before 1pm where possible. |
| Where do prescriptions go? | Prescriptions are sent electronically; the practice no longer keeps them at the surgery. | Set or check your nominated pharmacy. |
| Pharmacy requested it for me. | The practice says this may not always get to them. | Confirm with the pharmacy that the request was sent in good time. |
| Already run out? | NHS 111 emergency prescription route may help and can often be turned around same day. | Use the NHS 111 emergency prescription form and choose a pharmacy. |
Local practical warning: Cambridge pharmacies can need extra time to dispense. Build in 3 clear working days for the practice, 2 working days for pharmacy preparation, weekends, bank holidays and stock delays.
Online services: NHS App, SystmOne, appointments, records and proxy access
| Online task | What York Street says | Patient step |
|---|---|---|
| Repeat prescriptions | Available through SystmOne/NHS App if registered. | Use this before email or paper if you can. |
| Book or cancel appointments | Online services can be used for booking and cancelling appointments. | If booking online, state the nature of the appointment or it may be cancelled. |
| View clinical record | NHS App and SystmOne need to be linked for full access. | Complete the access form even if already an online user. |
| ID check | The practice needs proof of identity before the service starts. | Email passport, driving licence or birth certificate to york.street@nhs.net, or bring ID to surgery. |
| Age 16+ | The online access form is for patients aged 16 and over. | Use the correct access route for adults. |
| Children/proxy access | Proxy access is automatic for parents up to the child’s 11th birthday; ages 11–15 are case-by-case. | Contact surgery on 01223 364116 for proxy forms. |
Order repeat prescription
Choose nominated pharmacy
Request online access
Request medical record info
Obtain sick note
Update clinical record
Tell practice about carer
Request copy of medical record
Online patient triage
Blood tests and results: when to phone and what to expect
| Blood-test topic | Official detail | Action |
|---|---|---|
| Where bloods happen | The practice employs a phlebotomist, but capacity is limited. | You may be referred to Addenbrooke’s Hospital for bloods. |
| Evening/weekend bloods | Blood-test appointments are available via Extended Access hubs. | Speak to reception; you need to collect a blood form before the appointment. |
| When to call for results | Phone after 2pm, one week after blood tests. | Do not call the 8:30 appointment rush for routine blood results. |
| Minor abnormalities | The practice says it no longer contacts patients with minor abnormalities. | You are responsible for phoning to check whether action is needed. |
| Reception limits | Receptionists are not medically qualified and cannot answer clinical questions about results. | Ask for clinician advice if the comment is unclear. |
| Private blood tests | The practice says it cannot see patients for private blood tests. | Contact the private organisation that requested the sample. |
Med3 fit notes: 7-day rule, 48-hour processing and first request
| Situation | Rule | Action |
|---|---|---|
| Illness 7 days or less | You do not need a doctor’s sickness certificate. | Ask employer for SC2 self-certification if needed. |
| Already discussed illness with clinician | Fit-note requests can be made by form, phone or email. | Give dates covered, condition and an up-to-date phone number. |
| Processing time | The practice requires 48 hours to process the request. | Do not leave work deadlines to the same day. |
| Email after 12 noon | Processing starts the following working day. | Submit before midday where possible. |
| First request for current illness | You need a telephone appointment with a clinician. | Call reception to arrange the correct appointment. |
| More than 7 days sick | Employer can ask for medical evidence for SSP. | Use the official Med3 route after the first 7 days. |
Home visits: request before 11am and only when appropriate
1
Check if emergency help is needed.
If there are life-threatening symptoms, call 999 instead of requesting a GP visit.
If there are life-threatening symptoms, call 999 instead of requesting a GP visit.
2
Call before 11am if you think a home visit is needed.
The practice asks patients to help by calling reception before 11am.
The practice asks patients to help by calling reception before 11am.
3
Use home visits only if housebound or too ill to attend.
The practice says patients may request a home visit only if housebound or too ill to visit the practice.
The practice says patients may request a home visit only if housebound or too ill to visit the practice.
4
Be ready for duty doctor triage.
The duty doctor decides whether a home visit is needed and how urgent it is.
The duty doctor decides whether a home visit is needed and how urgent it is.
5
Prepare clear details.
Give symptoms, duration, age, frailty, medicines, mobility limits, carer contact and whether the patient can safely travel.
Give symptoms, duration, age, frailty, medicines, mobility limits, carer contact and whether the patient can safely travel.
Register with York Street Medical Practice
1
Check you live in the practice area.
The practice says if you do not live in the area, you cannot register with them.
The practice says if you do not live in the area, you cannot register with them.
2
Allow 5 working days.
The practice says high registration levels mean it needs 5 working days to complete the registration process. Do not chase during that period.
The practice says high registration levels mean it needs 5 working days to complete the registration process. Do not chase during that period.
3
Complete four online forms if aged 16+.
Registration Form 1, New Patient Questionnaire, EPS Prescribing, and Health Record Sharing Consent.
Registration Form 1, New Patient Questionnaire, EPS Prescribing, and Health Record Sharing Consent.
4
Children under 16 need fewer forms.
For each child under 16, the practice says to fill in forms 1, 3 and 4 only.
For each child under 16, the practice says to fill in forms 1, 3 and 4 only.
5
Cannot do online forms?
Contact the surgery. The practice says patients cannot register in person at the practice.
Contact the surgery. The practice says patients cannot register in person at the practice.
NHS registration note: NHS says online registration does not require proof of address, immigration status, ID or NHS number, though having your NHS number and previous GP details helps.
Useful services patients often miss
Pharmacy for minor ailments
Minor illness nurse
Clinical pharmacist
First Contact Physiotherapist
Blood-test appointments
Extended access appointments
Psychological support
Self-referral services
Carer forms
Online record access
Subject Access Requests
Travel vaccination information
Best practical route: not every problem needs a GP. The official appointments page says you may be directed to pharmacy, clinician callback, minor illness nurse or doctor depending on the problem.
First Contact Practitioner physiotherapy: what it is for and what it is not for
York Street says First Contact Practitioners are physiotherapists with enhanced skills in assessment and diagnosis of musculoskeletal injuries and conditions.
| FCP may help with | Do not book FCP for | How to book |
|---|---|---|
| Soft tissue injuries, sprains, strains and sports injuries | Acutely unwell patients | Call 01223 364116 or use online services if set up. |
| Arthritis and possible muscle, ligament, tendon or bone problems | Children under 16 | Ask if an FCP is suitable before requesting GP. |
| Spinal pain and spine-related arm/leg pain including nerve symptoms | Medical management of rheumatoid conditions | Available Wednesday and Friday according to practice notice. |
| Changes to walking and post-orthopaedic surgery/fractures | Women’s health, antenatal/postnatal problems, housebound patients, headaches or acute mental health crises | Expect assessment, diagnosis, advice and referral if needed. |
Mental health support: crisis and ongoing help
| Need | Official/practical route | Contact details listed |
|---|---|---|
| Mental health crisis | The practice page says phone 111 option 2 for advice. | Use 111 option 2; call 999 if immediate danger. |
| Ongoing mental health issues | Practice points patients to Keep Your Head. | Use Keep Your Head for local support options. |
| Under 25 counselling | Centre 33 is listed for under-25s. | 01223 316488. |
| Bereavement | CRUSE is listed. | 01223 302662. |
| Free local time-limited counselling | Lawrence Way Community House for listed local wards. | 01223 425419 answerphone. |
| Reading/self-help | Reading Well and Royal College of Psychiatrists resources are listed. | Use self-help for mild/moderate support, not crisis. |
Medical records and Subject Access Requests
| Record need | Official detail | Action |
|---|---|---|
| Full or part records | You can request full or part records and do not need to give a reason. | Specify exactly what you need to reduce delays. |
| Time limit | Information should be available within 28 days of accurately completed form and consent confirmation. | Complex or numerous requests can be extended by two months. |
| ID | Proof of identity is required at application; ID may be required again on collection. | Prepare passport, driving licence or birth certificate. |
| Electronic records | Electronic records can be received securely by email through IGPR. | Follow secure email instructions carefully. |
| Children | Children over 16 are presumed competent; children 12+ are generally expected to have competence to give or withhold consent. | Consent may be needed before parent/third-party access. |
| Cost | No charge to view or copy records, but unfounded, excessive or repetitive requests may be charged. | Avoid repeated broad requests if a targeted request will do. |
Doctors timetable and clinical team snapshot
Dr Brown
Dr Cooper
Dr Lindeck
Dr Lim
Dr Mercer
Dr V Mercer
Dr Scholten
Dr Malladi
Dr Prentice
Dr Muhammad Bin Waheed Rahman
GP registrars
Minor illness nurse / pharmacist / FCP
Doctor-day tip: the doctors timetable lists usual sessions, but the practice says doctors work part-time and may be away for holidays or training. GP registrar days may not appear because of turnover, so ask reception for current availability.
Access, facilities and local arrival tips
♿
Wheelchair access
NHS lists wheelchair access. The NHS facilities page was last confirmed on 28 June 2012, so phone ahead if access needs are important.
Late
Late arrival rule
Arriving less than 10 minutes late may mean delay; more than 10 minutes late usually means rebooking unless clinically urgent at clinician discretion.
Bike
Cambridge travel tip
York Street is close to central Cambridge streets where parking can be limited. Plan extra time for walking, cycling, bus or drop-off.
Mask
Respiratory illness
The practice encourages wearing a face covering in the building if you have respiratory illness signs or are COVID positive. If too unwell for a routine appointment, cancel by phone.
CQC rating and inspection summary
| CQC item | Official detail | Patient meaning |
|---|---|---|
| Overall rating | Good. | CQC considers the service performing well and meeting expectations. |
| Latest inspection | 24 January 2017; report published 16 February 2017. | Quality profile is not the same as live appointment availability. |
| Latest review | 6 July 2023; CQC did not find evidence requiring reassessment at that stage. | Use CQC for quality history, not daily surgery operations. |
| Category ratings | Safe, effective, caring, responsive and well-led are all rated Good. | Balanced rating across key areas. |
| Service ratings | Most population groups Good; vulnerable circumstances group listed as Requires Improvement from focused inspection. | Check the full CQC report for context. |
| Specialisms/services | Maternity and midwifery, family planning, treatment of disease/disorder/injury, surgical procedures, diagnostic/screening and services for everyone. | Confirm individual clinic availability with the surgery. |
Map, directions and visit checklist
Address: York Street Medical Practice, 146–148 York Street, Cambridge, CB1 2PY. Use this map for travel planning only; confirm live appointment details, access needs and closure notices before leaving.
Before leaving home
Take appointment details, medication list, hospital letters, sample pots if requested, blood form if attending extended access bloods, ID for online/record access and glasses/hearing aids.
If someone else is helping
Send the full address and phone: 146–148 York Street, Cambridge, CB1 2PY. Phone 01223 364116.
If you cannot attend
Cancel as early as possible so the appointment can be offered to someone else. For extended access cancellations, use the number provided for that service.
Best time to phone
Call at 8:30am for appointments only. The practice asks patients to call after 9:30am for non-appointment matters, and after 2pm for results.
Official action links used
Use these official pages after reading the practical steps above, so you know which form, phone route or service is right.
Official practice website · Appointments · Prescriptions · Online forms · Online services · New patients · Blood tests · Fit notes · Home visits · Mental health · Subject Access Requests · NHS profile · CQC profile
York Street Medical Practice FAQs
What is York Street Medical Practice phone number?
The phone number is 01223 364116. Use it for appointments, home-visit requests, online access help, fit-note first requests, blood results after 2pm, registration questions and urgent surgery advice during opening hours. For emergencies, call 999.
Where is York Street Medical Practice?
York Street Medical Practice is at 146–148 York Street, Cambridge, CB1 2PY.
What are York Street Medical Practice opening hours?
The practice and NHS profile list opening hours as Monday to Friday, 8:00am to 6:30pm. Saturday and Sunday are closed.
When should I call for an appointment?
Most GP appointments are released at 8:30am on the day. The practice asks patients to call at 8:30am if they need an appointment and after 9:30am for other matters where possible.
Can I book GP appointments ahead?
The practice says there are a small number of pre-bookable appointments up to 7 days in advance. These are limited and for problems that need to be seen in person.
How long are appointments?
The practice says it offers 10-minute appointments. If you have multiple problems, tell reception so they can decide whether more time can be allocated. On busy days, you may be asked to prioritise.
Can I order repeat prescriptions by phone?
No. The practice says repeat prescription requests are not accepted by phone for clinical safety. Use NHS App, SystmOne, email repeat@nhs.net, the web form, pharmacy, letterbox or post.
How long do repeat prescriptions take?
The practice asks patients to allow three clear working days for repeat prescriptions, plus around two working days for pharmacy dispensing. Requests after 1pm are picked up the next working day.
When should I order repeat medicine?
The practice homepage advises ordering no less than 7 working days before you run out. This helps cover practice processing, pharmacy dispensing, weekends and delays.
When should I call for blood test results?
The practice asks patients to call after 2pm, one week after blood tests. Receptionists cannot interpret results clinically.
How do I request a fit note?
For illness lasting 7 days or less, you usually do not need a doctor’s certificate. If you already spoke to a clinician about the illness, you can request a certificate by form, phone or email. The practice requires 48 hours to process requests. First requests for the current illness need a telephone appointment with a clinician.
How do I request a home visit?
Call reception before 11am if you think a home visit is needed. The practice says home visits are only for patients who are housebound or too ill to attend, and the duty doctor will triage the request.
Is York Street Medical Practice accepting new patients?
NHS currently says the surgery is accepting new patients. The practice says you must check the practice area first and allow 5 working days for registration processing.
What is York Street Medical Practice CQC rating?
CQC lists York Street Medical Practice as Overall Good. Safe, effective, caring, responsive and well-led are all rated Good.
Does York Street Medical Practice have wheelchair access?
The NHS facilities page lists wheelchair access. Because the facilities confirmation date shown is old, phone the surgery before travelling if wheelchair access is essential to your visit.
What should I do when the surgery is closed?
Use NHS 111 online or call 111 for urgent medical help that is not life-threatening. Call 999 for life-threatening emergencies. Routine admin, forms, prescription requests and non-urgent results should wait for opening hours or use the correct online route.
Independent directory disclaimer: medicalpracticeuk.org is not the NHS, not NHS 111, not CQC and not York Street Medical Practice. This guide is for general patient information only. Opening hours, appointment availability, registration status, prescription routes, online services, staff timetables, blood-test rules, fit-note processing, home-visit rules, facilities and CQC details can change. Always confirm important details with the official practice website, NHS.uk, CQC, NHS 111 or the surgery before relying on them.
York Street Medical Practice
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