Emergency first: This is an independent patient guide, not the NHS, NHS 111, CQC or The Ridge Medical Practice. Call 999 now for chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, severe burns, seizure not stopping, severe allergic reaction, overdose, acute confusion, serious injury, or someone not responding. If urgent but not life-threatening, use NHS 111 online or call 111.
Bradford four-site NHS GP guide
Ridge Medical Practice: appointments, hours, prescriptions and four Bradford surgery sites
Ridge Medical Practice is officially listed as The Ridge Medical Practice in Bradford. The practice works across Great Horton, Wibsey, Buttershaw and Horton Bank Top, with one main patient phone number and SystmConnect for many appointment/admin requests.
This page is designed as a practical action dashboard: pick the right site, submit the right SystmConnect request, order medicines safely, get test results, register, check access, and know when NHS 111 or 999 is the right route.
Great HortonCousen Road
WibseySmith Avenue
ButtershawRidings Way
Horton Bank TopGreat Horton Road
SystmConnect route
✓Right site + right care
Main patient phone
Use this for: urgent appointment support, routine appointment help if online is difficult, cancellations, prescription queries after 10am, test results, home visits, interpreter/access needs, branch-location checks and registration support.
Main NHS/CQC-listed site
The Ridge Medical Centre
Cousen Road, off Cross Lane
Great Horton
Bradford
West Yorkshire
BD7 3JX
Email for patients: ridge.reception@nhs.net
The practice has four sites. Always check your appointment message before travelling, especially if your usual branch is not Great Horton.
Open Great Horton directionsPhone
01274 425600
Main site
Cousen Road, BD7 3JX
NHS code
B83055
CQC
Overall Good
Fast answer: The Ridge Medical Practice is a Bradford NHS GP practice with four local surgeries. Main phone: 01274 425600. Main site: The Ridge Medical Centre, Cousen Road, off Cross Lane, Great Horton, Bradford BD7 3JX. Use SystmConnect Monday to Friday for appointment/admin requests where suitable. Repeat prescriptions usually take 2–3 working days after ordering and are not routinely accepted by phone or email.
Start here: what do you need today?
Use the task route first. It is easier than reading every paragraph or guessing which branch/form to use.
| I need… | Do this | Clickable action |
|---|---|---|
| Emergency care | Call 999 now. Do not submit an online form. | Call 999 |
| Urgent appointment today/tomorrow | Use SystmConnect from Monday to Friday from 8am or call the surgery. The practice says it responds within 6–8 hours during opening times. | Submit health request |
| Routine appointment in next 7 days | Use SystmConnect, phone, or visit any surgery and speak with a Care Navigator. | Appointment guide |
| Cancel appointment | Use NHS App/NHS account, SystmOnline, phone, or reply CANCEL to reminder text. | Call to cancel |
| Repeat prescription | Use NHS App/NHS account, SystmOnline, online/paper request form, or prescriptions locked post box at any of the four surgeries. | Prescription instructions |
| Prescription query | Ask a pharmacist first if medicine advice is suitable. For GP surgery query, phone after 10am or submit SystmConnect query. | Call after 10am |
| Test result | View in NHS App/NHS account after doctor review, or phone/visit between 10am and 4pm. | Test results page |
| New fit note | Submit a clinical SystmConnect request, not an admin request. | Fit note guide |
| Register | Check catchment, then use NHS online registration. Turnaround listed as 3 working days. | Register online |
Important SystmConnect rule: submit one request per person. For routine/admin SystmConnect requests, allow 24–48 hours before chasing.
Search-intent map: Ridge Medical Practice patient questions
| Search phrase | What the patient wants | Direct answer |
|---|---|---|
| Ridge Medical Practice | Official Bradford GP details. | Official name: The Ridge Medical Practice. Main site is Cousen Road, Great Horton, Bradford BD7 3JX. |
| Ridge Medical Practice phone number | Call reception. | Use 01274 425600. |
| Ridge Medical Practice appointments | Book GP/nurse help. | Use SystmConnect from Monday to Friday from 8am, call, or visit a Care Navigator. |
| Ridge Medical Practice opening hours | Know when to contact/travel. | Main access is Monday–Friday; Great Horton and Horton Bank Top list 8am–6:30pm, while Wibsey/Buttershaw list 8am–6pm. |
| Ridge Medical Practice prescriptions | Order repeat medicine. | NHS App/NHS account, SystmOnline, request form or locked post box. Usually 2–3 working days at pharmacy. |
| Ridge Medical Practice new patients | Register. | NHS.uk shows accepting new patients. Official catchment includes BD6/BD7 and some surrounding areas. |
| Ridge Medical Practice CQC | Quality rating. | CQC lists Overall Good and Good for Safe, Effective, Caring, Responsive and Well-led. |
Four surgery sites: check your branch before travelling
Official contact page
Great Horton directions
Wibsey directions
Buttershaw directions
Horton Bank Top directions
| Site | Address | Listed hours | Useful travel/access tip |
|---|---|---|---|
| Great Horton | The Ridge Medical Centre, Cousen Road, off Cross Lane, Great Horton, Bradford, BD7 3JX | Monday–Friday 8am–6:30pm; weekends closed. | Main NHS/CQC-listed site. Enhanced Access hub also runs here outside core hours. |
| Wibsey | The Ridge Medical Practice, 93 Smith Avenue, Wibsey, Bradford, BD6 1HA | Monday–Friday 8am–6pm; weekends closed. | Parking listed to the left side of building, including disabled bays. |
| Buttershaw | The Ridge Medical Practice, Ridings Way, off The Crescent, Buttershaw, Bradford, BD6 3UD | Monday–Friday 8am–6pm; weekends closed. | Parking listed to the rear of building. |
| Horton Bank Top | The Ridge Medical Practice, 1220 Great Horton Road, Horton Bank Top, Bradford, BD7 4PL | Monday–Friday 8am–6:30pm; weekends closed. | Parking listed to the front of building, including disabled bays. |
Wrong-site warning: do not send only “Ridge Medical Practice” to a taxi, carer or relative. Send the exact site name, road and postcode.
Opening hours, enhanced access and training closures
| Time / item | Official detail | What it means |
|---|---|---|
| Core weekday phone/site access | Great Horton and Horton Bank Top show 8am–6:30pm. Wibsey and Buttershaw show 8am–6pm. | Check your branch before travelling late afternoon. |
| Appointments phone wording | Appointment page says phone 01274 425600 Monday–Friday from 8.15am to 6.30pm for urgent/routine appointment support. | If calling very early, be ready for demand and use SystmConnect where suitable. |
| SystmConnect | Monday–Friday from 8am. | Useful for urgent and routine appointment requests and admin tasks. |
| Enhanced Access | Monday–Friday 6pm–9pm and Saturday 9am–4:30pm at The Ridge Medical Centre, Cousen Road. | Ask Care Navigator about availability; this is not the same as normal walk-in reception. |
| Training closure | Some branch pages list alternate Wednesday/Thursday closures from 12 noon for staff training and GP education. | Check official site before travelling on training dates. Urgent calls may be diverted to Local Care Direct. |
| Weekends | Core surgeries are closed Saturday and Sunday. | Use NHS 111 for urgent non-emergency help, 999 for emergencies. |
Appointments: urgent, routine, cancellation and home visits
1
Check emergency symptoms first.
Call 999 for life-threatening symptoms. Use NHS 111 online or 111 if urgent but not life-threatening and unsure where to go.
Call 999 for life-threatening symptoms. Use NHS 111 online or 111 if urgent but not life-threatening and unsure where to go.
2
Urgent appointment today/tomorrow?
Use SystmConnect Monday–Friday from 8am, phone from 8.15am, or visit any surgery and speak with a Care Navigator.
Use SystmConnect Monday–Friday from 8am, phone from 8.15am, or visit any surgery and speak with a Care Navigator.
3
Routine appointment in next 7 days?
Use SystmConnect, phone, or visit. You can also use NHS account/NHS App for screening tests or vaccinations where available.
Use SystmConnect, phone, or visit. You can also use NHS account/NHS App for screening tests or vaccinations where available.
4
Be clear about your need.
Care Navigators ask what you need so the practice can route you to the most suitable doctor, nurse or healthcare professional.
Care Navigators ask what you need so the practice can route you to the most suitable doctor, nurse or healthcare professional.
5
Cancel early.
Cancel using NHS App/NHS account, SystmOnline, phone, or reply CANCEL to appointment reminder text.
Cancel using NHS App/NHS account, SystmOnline, phone, or reply CANCEL to appointment reminder text.
6
Housebound patient?
For home visits, the practice says it will phone first to understand what is needed. Phone as soon after 8am as possible.
For home visits, the practice says it will phone first to understand what is needed. Phone as soon after 8am as possible.
Phone or SystmConnect script
Hello, my name is [name]. Date of birth: [date]. I am registered with The Ridge Medical Practice. My usual site is [Great Horton / Wibsey / Buttershaw / Horton Bank Top]. I need help with [one clear issue]. It started [when]. It is [getting worse / not improving]. I have tried [medicine/self-care]. Is this best for GP, nurse, pharmacist, physiotherapist, NHS 111 or 999?
SystmConnect micro-guide: choose the right request
| Need | Use this SystmConnect route | Important detail |
|---|---|---|
| New or urgent health problem | Clinical/health problem request. | Submit one request per person. Include symptoms, start date, red flags and best contact number. |
| Routine health request | Clinical request. | Practice says it responds within 6–8 hours during opening times for appointment requests. |
| Routine admin | Admin/routine care request. | Allow 24–48 hours before chasing routine/admin requests. |
| New sick note | Clinical request. | The practice specifically says new sick note requests should be clinical, not admin. |
| Extend existing sick note | Admin query form. | Official fit-note page says extension requests use admin query form. |
| Test result question | Query form. | Official results page says response within 24–48 hours during opening times. |
| Prescription query | Prescription/query form or phone after 10am. | Do not use urgent appointment route just to chase routine repeat medicine. |
Best wording: write one clear problem, when it started, what changed, what you tried, whether you are pregnant/frail/immunosuppressed/elderly/child, and what outcome you need.
Repeat prescriptions: online, post box, pharmacy nomination and 2–3 working days
| Prescription task | What to do | Avoid this mistake |
|---|---|---|
| Order repeat medicine | Use NHS account/NHS App, SystmOnline, repeat prescription request form, or bring/post the paper form to the locked prescriptions box at any of the four surgeries. | Do not phone/email routine repeat requests unless a vulnerable-patient prior arrangement exists. |
| Collection timing | Prescription is usually collectable from pharmacy 2–3 working days after ordering. | Do not wait until you have no tablets left. |
| Choose pharmacy | Nominate/change pharmacy in the app/website, at the GP practice, or at a pharmacy that accepts repeat prescriptions. | Do not assume your old pharmacy is still nominated after moving area. |
| Prescription query | Ask local pharmacist for medicine advice, or phone Care Navigation after 10am. They can raise query to pharmacy team. | Do not use emergency appointment route for routine medicine questions. |
| Medication review | Attend when the practice asks you to come in for review. | Ignoring review requests can delay repeat medicine. |
| Old medicines | Return old medicine to pharmacy or bring it to surgery. | Do not put medicines in household bin or flush them. |
Medicine planning tip: order 5–7 days before running out. That gives time for 2–3 working-day processing, pharmacy stock issues, weekends, bank holidays and medication-review blocks.
Test results: NHS App, phone/visit 10am–4pm, and query form
| Question | Practical answer | Best action |
|---|---|---|
| Where can I see results? | Once reviewed by a doctor, results can be viewed in NHS account/NHS App. | Check NHS App first if you have access. |
| Can I phone? | Phone or visit between 10am and 4pm. | Have name, date of birth, test type and test date ready. |
| What if result needs action? | The practice says it will contact you if results show you need more tests or treatment. | Keep phone details up to date. |
| Need to discuss result? | Fill in SystmConnect query form from Monday to Friday from 7am; response usually 24–48 hours during opening times. | Include who requested the test. |
| Hospital-requested test? | The hospital/clinic that ordered it is usually best placed to explain it. | Contact that department first if the GP did not request it. |
Good result query wording
I am asking about a [blood/urine/x-ray/swab/other] result from [date]. It was requested by [GP/hospital/clinic]. I still have [symptoms] / I need to know whether any action is needed. My best contact number is [number].
Sick / fit note route: new note vs extension
| Situation | Correct route | Useful wording |
|---|---|---|
| Off work 7 days or less | Usually self-certify. | Use employer/GOV.UK self-certification route first. |
| New sick note | Clinical SystmConnect request. | Give exact start date, condition, job demands and whether you can do adjusted duties. |
| Extend existing sick note | Admin SystmConnect query form. | Include previous fit-note end date and new date needed. |
| Phone/visit alternative | Call or visit any of the four surgeries Monday–Friday between 8.15am and 6pm. | Bring employer deadline and previous note if available. |
| Hospital treatment | Ask hospital team first. | Hospital should issue fit note for hospital-managed recovery. |
Register with The Ridge Medical Practice
1
Check catchment first.
The practice says its catchment covers all BD6 and BD7 postcodes, parts of BD5 by Manchester Road, higher areas of Low Moor, Shelf with HX postcodes, Clayton and Queensbury, but not Thornton and Denholme BD13 areas.
The practice says its catchment covers all BD6 and BD7 postcodes, parts of BD5 by Manchester Road, higher areas of Low Moor, Shelf with HX postcodes, Clayton and Queensbury, but not Thornton and Denholme BD13 areas.
2
Use online registration.
The practice says new patients should register online and paper requests are no longer accepted from 1 November 2024.
The practice says new patients should register online and paper requests are no longer accepted from 1 November 2024.
3
Have your NHS number if possible.
The registration page says it is helpful to have your NHS number.
The registration page says it is helpful to have your NHS number.
4
Allow processing time.
The register page says turnaround time for registrations is 3 working days. A practice news page also says registrations routinely take 4–5 working days to process, so do not leave medicines to the last minute.
The register page says turnaround time for registrations is 3 working days. A practice news page also says registrations routinely take 4–5 working days to process, so do not leave medicines to the last minute.
5
Need help online?
The practice says to discuss alternative options with a receptionist if you need help registering online.
The practice says to discuss alternative options with a receptionist if you need help registering online.
Medicine transfer tip: if you take repeat medicines, keep photos of medicine boxes/repeat slips and make sure you have enough supply before changing GP.
Who should I see? Do not default to a GP for every task
Care Navigators help route patients to the right care first time. These practical routes can save appointments and reduce delays.
GP / clinician
New or complex symptoms, worsening illness, referral decisions, diagnosis, persistent pain, medication decisions, or concerns that need medical review.
Nurse / HCA
Screening tests, vaccinations, cervical screening, blood pressure, blood tests, dressings and routine monitoring where available.
Pharmacist
Minor medicine questions, side effects, pharmacy nomination, common illnesses, and many Pharmacy First conditions.
Enhanced Access
Evening/weekend appointments may include GP appointments, blood tests, BP checks, cervical screening, LARC, mental-health support and physiotherapy.
Social prescribing / carers
Support for unpaid carers, wellbeing, local activities, non-medical support and community help.
NHS 111 / 999
Use 111 if urgent and not life-threatening, especially when closed. Use 999 for emergency symptoms.
Useful services and patient shortcuts
NHS App help
LGBTQIA+ support
Carer support
Sick/fit note
Test results
Proxy access
Online health management
Register with surgery
Vaccinations
PPG
Medical records
Pharmacy First
Enhanced Hours
Bradford Epilepsy Service
Wellbeing hub
Travel vaccine note: the official FAQ says some travel vaccines may be NHS funded but Yellow Fever and ACWY are examples that are not NHS funded and need payment. Contact the surgery after 10am or use SystmConnect admin request.
Access, parking, interpreters and local travel tips
The branch pages list practical access details. Still call ahead if wheelchair access, BSL, language interpreting, hearing loop, parking or baby-feeding facilities are essential for your visit.
| Access need | Official branch detail | Patient tip |
|---|---|---|
| Wheelchair / step-free | Great Horton: step-free and wheelchair access from both main entrances, lift to other floors. Wibsey, Buttershaw and Horton Bank Top list step-free/wheelchair access from main entrance. | Call before travel if you need help from car to reception. |
| Hearing support | Hearing loop in waiting area is listed at all branch pages checked. | Tell reception when booking if you need hearing support. |
| Language / BSL | Telephone language interpreting and British Sign Language interpreters can be arranged if you advise when booking. | Ask at booking, not at the last minute. |
| Parking | Great Horton: rear parking including disabled bays. Wibsey: left-side parking including disabled bays. Buttershaw: rear parking. Horton Bank Top: front parking including disabled bays. | Send exact branch to your driver or carer. |
| Baby and feeding | Baby change areas are listed; breastfeeding room can be made available upon request. | Ask reception on arrival if you need the room. |
Access request script
Hello, I have an appointment at [Great Horton / Wibsey / Buttershaw / Horton Bank Top]. I need help with [wheelchair access / disabled parking / BSL / language interpreter / hearing loop / breastfeeding room]. Can this be added to my appointment note before I attend?
CQC rating: Overall Good
| CQC item | Official detail | How to explain it |
|---|---|---|
| Service name | The Ridge Medical Practice. | CQC profile is for the GP practice at Cousen Road, Great Horton. |
| Overall rating | Good. | Use CQC for quality rating, not live appointment availability. |
| Five key questions | Safe Good, Effective Good, Caring Good, Responsive Good, Well-led Good. | All displayed CQC areas are Good. |
| Report date | Report published 20 April 2026. | This is current enough to highlight, but always link to live CQC profile. |
| Services listed | Maternity and midwifery, family planning, treatment of disease/disorder/injury, surgical procedures, diagnostic and screening procedures, services for everyone. | Useful context for regulated service scope. |
Map, directions and visit checklist
Main site map: The Ridge Medical Centre, Cousen Road, off Cross Lane, Great Horton, Bradford, BD7 3JX. Use this map for the main Great Horton site. For Wibsey, Buttershaw or Horton Bank Top, use the branch direction buttons above.
Before leaving home
Check branch, appointment time, clinician type, whether it is GP/nurse/HCA/enhanced-access appointment, and bring medicine list, letters, forms, samples, glasses/hearing aids or registration details.
For a driver or carer
Send exact branch and postcode: Great Horton BD7 3JX, Wibsey BD6 1HA, Buttershaw BD6 3UD or Horton Bank Top BD7 4PL.
When The Ridge Medical Practice is closed
| Problem | Use this | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing difficulty, collapse, heavy bleeding, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111. | Too unwell to wait, unsure where to go, urgent advice when closed. |
| Child under 5 needs urgent advice | Call 111. | The practice notes NHS 111 online is for people aged 5 and over; call 111 for a child under 5. |
| Routine prescription | NHS App/NHS account, SystmOnline, request form, or surgery locked post box. | Routine repeat medicine that can wait for normal processing. |
| Routine admin | SystmConnect/admin request when open. | Forms, fit notes, registration, result questions and non-urgent follow-up. |
| Training afternoon urgent issue | Call usual surgery number. | Branch pages say urgent calls during listed training closures are diverted to Local Care Direct. |
Official action links used
Use these after reading the task route above, so you land on the correct official page or form.
Official The Ridge Medical Practice website · Official contact and branch page · Appointments · SystmConnect request form · Prescriptions · Test results · Sick/Fit note · Register with surgery · Services · Enhanced Access · NHS profile · CQC profile
Ridge Medical Practice FAQs
What is the official name of Ridge Medical Practice?
The official website and CQC use the name The Ridge Medical Practice. NHS.uk lists the main profile as The Ridge Medical Pract.
What is Ridge Medical Practice phone number?
The main patient phone number is 01274 425600.
Where is the main Ridge Medical Practice site?
The main NHS/CQC-listed site is The Ridge Medical Centre, Cousen Road, off Cross Lane, Great Horton, Bradford, West Yorkshire, BD7 3JX.
How many Ridge Medical Practice sites are there?
The official website lists four sites: Great Horton, Wibsey, Buttershaw and Horton Bank Top.
What are the addresses of the four sites?
Great Horton: The Ridge Medical Centre, Cousen Road, off Cross Lane, Bradford BD7 3JX. Wibsey: 93 Smith Avenue, Bradford BD6 1HA. Buttershaw: Ridings Way, off The Crescent, Bradford BD6 3UD. Horton Bank Top: 1220 Great Horton Road, Bradford BD7 4PL.
What are the opening hours?
Great Horton and Horton Bank Top list Monday to Friday 8am to 6:30pm, weekends closed. Wibsey and Buttershaw list Monday to Friday 8am to 6pm, weekends closed. Some pages also describe SystmConnect and appointment phone windows separately, so check the official page before travelling late.
How do I request an urgent appointment?
Use SystmConnect Monday to Friday from 8am, phone 01274 425600, or visit a surgery and speak with a Care Navigator. For life-threatening symptoms call 999.
How quickly does the practice respond to SystmConnect?
The official appointment page says the practice responds within 6 to 8 hours during opening times for appointment requests. For routine/admin requests, allow 24 to 48 hours before chasing.
Can I submit more than one SystmConnect request?
The practice says to submit only one SystmConnect request per person. If several people in a family need help, each person should have their own request.
How do I cancel an appointment?
Cancel using NHS account/NHS App, SystmOnline, phone 01274 425600, or reply CANCEL to the appointment reminder text message.
How do I request a home visit?
If you are housebound and need an appointment, the practice says it will do a home visit and will phone first to understand what you need. Phone the practice as soon after 8am as possible.
Can I order repeat prescriptions by phone?
No, not routinely. The prescription page says repeat prescription requests are not routinely taken by phone or email except in exceptional circumstances where vulnerable patients have a prior arrangement.
How long do prescriptions take?
The practice says prescriptions can usually be collected from the pharmacy 2 to 3 working days after ordering.
How do I get test results?
Once reviewed by a doctor, results can be viewed in NHS account/NHS App. You can also phone or visit between 10am and 4pm. For result questions, use SystmConnect; the practice says it responds within 24 to 48 hours during opening times.
How do I request a fit note?
To extend an existing sick note, submit an admin query form through SystmConnect. To request a new sick note, submit a clinical query form because clinical review is needed.
Is Ridge Medical Practice accepting new patients?
NHS.uk currently shows The Ridge Medical Pract. as accepting new patients. The official register page says to check the catchment area before completing online registration.
What is the catchment area?
The practice says its catchment covers all BD6 and BD7 postcodes, parts of BD5 around Manchester Road, higher areas of Low Moor, Shelf with HX postcodes, Clayton and Queensbury, but not Thornton and Denholme BD13 areas.
What is the CQC rating?
CQC lists The Ridge Medical Practice as Overall Good, with Good ratings for Safe, Effective, Caring, Responsive and Well-led. The report was published on 20 April 2026.
What should I do when the surgery is closed?
Use NHS 111 online or call 111 for urgent medical or mental health help that is not life-threatening. NHS 111 online is for people aged 5 and over; call 111 for a child under 5. Call 999 in a medical or mental health emergency.
Independent directory disclaimer: medicalpracticeuk.org is not the NHS, not NHS 111, not CQC and not The Ridge Medical Practice. This guide is for general patient information only. Phone numbers, opening hours, SystmConnect access, response times, prescription rules, registration status, catchment, branch access, training closures, services and CQC details can change. Always confirm important details with the official practice website, NHS.uk, CQC, NHS 111 or the surgery before relying on them.
The Ridge Medical Practice
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