Putneymead Group Medical Practice | NHS GP Surgery Group

Emergency first: This is an independent patient guide, not the NHS and not Putneymead Group Medical Practice. Call 999 now for chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, severe burns, seizure not stopping, severe allergic reaction, overdose, acute confusion, serious injury, serious self-harm risk, or someone not responding. For urgent help that is not life-threatening and the surgery is closed, use NHS 111 online or call 111.

Putney NHS GP action guide

Putneymead Group Medical Practice: Accurx appointments, prescriptions, results and student GP routes

Putneymead Group Medical Practice is an NHS GP surgery on Upper Richmond Road, Putney. This guide gives patients the exact next step for GP help, Accurx online requests, prescriptions, test results, fit notes, registration, the Roehampton Student Medical Centre, accessibility, parking and out-of-hours help.

I need help now Open Accurx form Map and travel

Need GP help?

Accurx formMedical, admin, results, fit note or prescription query.

Student route: Roehampton SMC

✓Correct NHS route

Main surgery phone

020 8788 0686

Use this number for: help if you cannot use Accurx, urgent same-day concerns, appointment support, nurse/HCA bookings, home visits, prescription problems, registration help, accessibility needs, student medical centre questions, or if you are unsure whether to use GP, pharmacy, 111 or 999.

Tap to call practice Use call script

Main GP practice address

Putneymead Group Medical Practice
266 Upper Richmond Road
Putney
London
SW15 6TQ

Use the exact Upper Richmond Road address for maps, taxis, letters and family members helping you travel.

Open directions

Phone

020 8788 0686

Main site

266 Upper Richmond Road

Online route

Accurx H85012

CQC

Overall Good

Fast answer: Putneymead Group Medical Practice is at 266 Upper Richmond Road, Putney, London SW15 6TQ. Phone 020 8788 0686. Use the official Accurx online form for urgent and non-urgent medical problems and admin queries during core hours. Repeat prescriptions need 72 hours / 3 working days and are not accepted by phone or email. Student Medical Centre patients should still use the Putneymead phone number but check the Roehampton campus section before travelling.

Start here: what do you need today?

Pick the task. Each row gives the action first, then the official link or phone number.

I need…	Do this first	Click / call
Same-day GP help	Submit Accurx with symptoms, start date, urgency and availability. If clinically urgent, the practice aims to respond same day.	Open Accurx
Routine appointment	Use Accurx or phone. GP/physician associate appointments are triaged first.	Appointment guidance
Cannot use online form	Phone reception; they can take key details and pass the request to the GP team.	Call 020 8788 0686
Repeat prescription	Use NHS App, online services, Accurx admin request, local pharmacy route, in-person slip or post. Allow 72 hours.	Prescription page
Test result	Check NHS App / Patient Access first. Phone or visit between 10am and 4pm, or use admin query.	Test results
Sick note / fit note	Self-certify for 7 days or less. Request a fit note if off sick more than 7 days in a row.	Fit note page
Register as a new patient	Check catchment first, then use the official registration route.	Register page
Roehampton student GP help	Use Student Medical Centre route at Old Court, Froebel College, Roehampton Lane.	Student section
Closed now	Use NHS 111 for urgent non-emergency care. Use 999 for emergencies.	NHS 111 online

Search-intent map: what people mean by “Putneymead Group Medical Practice”

These are the common user questions this page answers directly.

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putneymead Accurx

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putneymead test results

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putneymead parking

putneymead cqc

Search phrase	What the patient needs	Direct answer
Putneymead phone number	Call the practice quickly.	020 8788 0686.
Putneymead appointments	Know whether GP can be booked directly.	Use Accurx for GP/PA triage; Patient Access/NHS App cannot book doctor/PA appointments.
Putneymead prescriptions	Order medicine without wrong route.	Use NHS App, online services, Accurx admin request, pharmacy route, in person or post. No phone/email requests.
Putneymead test results	Know when results are ready.	Check online first; phone/visit 10am–4pm; common timescales listed below.
Putneymead Student Medical Centre	Know campus location and opening.	Old Court, Froebel College, Roehampton Lane, SW15 5JP; weekday mornings by pre-booked appointment.
Putneymead CQC	Check quality rating.	Overall Good; Responsive Outstanding; latest CQC review note 6 July 2023.

Decision hub: GP, Accurx, NHS App, nurse, FCP, pharmacy, 111 or 999?

Use this before filling the wrong form or waiting on the wrong route.

Call 999 now

Chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, severe burns, seizure not stopping, severe allergic reaction, overdose, serious injury, serious self-harm risk, or not responding.

Use Accurx for GP/PA help

Medical issue, routine appointment request, admin query, fit note, test-result query or prescription query. Do not use it for a medical emergency.

Phone if online is hard

No smartphone? No internet? Vulnerable relative? Call the practice and reception can help take key details.

Use NHS App / Patient Access

View records, view test results, request repeat prescriptions and book certain direct appointments such as blood tests, smear tests, flu jabs and physiotherapy.

Use First Contact Physiotherapist

For joint, bone, muscle or tendon problems, you can ask for FCP without seeing a GP first.

Use NHS 111 when closed

For urgent help outside practice hours, use NHS 111. For life-threatening symptoms, call 999.

Opening hours: main practice and phone access

Official contact and hours NHS opening profile Events and closures

Day	Main practice opening	Patient tip
Monday	8am to 7:30pm	Accurx core review is 8am–6:30pm; do not leave urgent forms late.
Tuesday	8am to 7:30pm	Good day for routine admin and prescription queries.
Wednesday	8am to 7:30pm	Keep your phone available after submitting Accurx.
Thursday	8am to 7:30pm	Order medicines before weekend pressure.
Friday	8am to 6:30pm	Do not leave repeat prescriptions or urgent admin until late Friday.
Saturday	8am to 11:30am by prior appointment only	Not a walk-in service. Attend only if booked.
Sunday	Closed	Use NHS 111 if urgent and not life-threatening.
Phone lines	8am to 6:30pm Monday to Friday	Phone support is still available for patients who cannot use the online form.

Bank holiday warning: the practice says it is closed on bank holidays. Order prescriptions early before bank holidays, university breaks or weekends.

Accurx online form: exact micro-steps

Accurx is Putneymead’s official online communication route for urgent and non-urgent medical problems and admin queries. No app or account is needed.

Open Accurx form Official Accurx explanation Call if online is hard

Open the official form.
Use the Putneymead Accurx link. Avoid random third-party booking pages.

Choose the correct request type.
Use it for medical issues, admin queries, prescriptions, fit notes and test-result questions. Do not use it for emergencies.

Enter identifying details.
You may be asked for name, date of birth, gender, postcode and contact number. A mobile code can help the practice locate your record faster.

Write one clear problem.
Include when it started, what changed, medicines tried, red flags, pregnancy/frailty/child concern, and your availability.

Watch for a text response.
The team sends next-step information after the request has been read.

If symptoms worsen, do not wait.
Contact the practice again, use NHS 111, or call 999 in an emergency.

Accurx situation	What official guidance says	Practical action
Urgent clinical request	If assessed clinically urgent, the practice responds same day.	Use clear urgency words and give availability.
Other requests	Practice aims to respond by the end of the next working day.	Do not submit duplicate forms unless symptoms change.
No mobile phone	You can still use a computer/tablet and provide a landline.	Phone the practice if you cannot complete it.
Asking for someone else	You can submit on behalf of a patient, but confidentiality still applies.	Write that you are completing it for them and include consent where needed.
Closed / overnight	The system is not monitored outside opening hours and may be unavailable overnight.	Use NHS 111 or 999 depending on urgency.
GP preference	You can request a specific GP or staff member, but availability is not guaranteed.	Prioritise speed/safety over named clinician if urgent.

Copy-paste Accurx / phone wording

Hello, my name is [name]. Date of birth: [date]. I am registered at Putneymead Group Medical Practice. I need help with [one clear problem]. It started [when]. It is [getting worse/not improving]. I have tried [medicine/self-care]. I am worried because [reason]. I am available [times]. Is this best for GP, nurse, pharmacist, counsellor, physiotherapist, social prescriber, NHS 111 or 999?

Appointments: what can be booked directly and what is triaged

Official appointments page Request appointment online NHS App

Appointment need	Best route	Important detail
Doctor / physician associate appointment	Accurx or phone.	NHS App / Patient Access cannot book doctor or physician associate appointments directly.
Urgent same-day appointment	Accurx health request or phone.	A GP reads the request and reception contacts you with the next step.
Routine appointment	Accurx routine request or phone.	Include convenient times and what outcome you need.
Blood test	Book reception or online if available.	Need a blood test request form from the clinician who asked for the blood test.
Smear test / flu jab / physiotherapy	Can be booked through some online service routes where available.	Ask for the specific appointment type.
Nurse or HCA needing extra time	Phone practice.	Normal nurse/HCA appointments are usually 15 minutes; phone if more time is needed.
Counselling	Ask about in-house Direct Access counselling.	The practice says counselling can be accessed without a GP referral.
Cancel appointment	Reply CANCEL to reminder, cancel online, NHS App or phone.	Give at least one working day’s notice where possible.

Repeat prescriptions: 72-hour rule and every safe route

Putneymead says prescription requests take 72 hours / 3 working days, excluding weekends and bank holidays. Phone and email requests are not accepted.

Official prescriptions page NHS App Accurx admin request Find a pharmacy

App

NHS App / NHS website

Order repeat medicines and send them electronically to your nominated pharmacy.

Online services

Use Patient Access / MyGP / online services if already set up.

Adm

Accurx admin request

Select “I have an admin or routine care request” for prescription-related admin or medication query.

Slip

In person / post

Return the right-hand half of a previous prescription, submit a written request, or post it to the practice.

Prescription problem	What to do	Avoid this mistake
Routine repeat	Use NHS App, online services, Accurx admin request, pharmacy service, in-person slip or post.	Do not phone or email routine prescription requests.
Need it urgently	Use NHS emergency prescription guidance, pharmacy or NHS 111 if closed.	Do not wait for 72-hour processing if you are out today.
Need nominated pharmacy	Choose pharmacy in NHS App or ask practice/pharmacy.	Check the pharmacy is correct before submitting.
Medication not showing	Use the online message/admin route and include name, dose, why needed and remaining supply.	Do not submit vague “need meds” message.
Annual review due	Book medication review if prompted.	Blood pressure, diabetes, epilepsy, HRT, COPD and thyroid medicines often need review.
Postal request	Include stamped addressed envelope if you need it returned by post.	Allow at least 7 days when using post.

Practical medicine tip: order when you still have at least 7 days of medicine. This protects you from the 72-hour rule, weekends, bank holidays, pharmacy stock delays and medication-review blocks.

Test results: exact waiting times and privacy rules

Official test results page NHS App Ask via Accurx admin query Call practice

Result type / question	Official timescale / rule	Best action
How to check	Use NHS App / NHS account, online services, Accurx admin query, phone or visit.	Online view is best if already set up.
Phone / visit timing	Phone or visit between 10am and 4pm.	Avoid peak 8am appointment pressure.
Urine samples	7 days.	Check after the listed time unless urgent.
Blood, swab and stool	7 days.	Ask who requested the test and whether action is needed.
X-ray	7 days.	If hospital arranged it, contact the hospital clinic first.
Ultrasound	10 days.	Check NHS App or ask via admin route.
Smear test	3 weeks.	Follow screening letter/text guidance.
Nail clippings	3 weeks.	Do not chase too early unless symptoms worsen.
Hospital-requested tests	Not automatically forwarded to GP.	Contact the hospital clinic that organised the test.
Someone else asking	Results usually only released to the patient unless permission exists.	Arrange consent before a family member or carer phones.

Important: the practice says it will contact you if a result requires urgent action. Reception can only share the clinician’s comment; they cannot interpret results themselves.

Fit notes and sickness certificates

Official sickness certificate page GOV.UK self-certification form Request via Accurx

Situation	Rule	Action
Off work 7 days or less	No GP fit note needed.	Use employer self-certification / SC2 route.
More than 7 days in a row	Fit note may be required. Days include weekends and bank holidays.	Use official fit-note request route.
Hospital treatment	Hospital doctor can issue fit note.	Ask the hospital team before asking the GP.
Need extension	Use admin/fit-note route, not emergency appointment.	Give exact dates and return-to-work limits.
Employer asks too early	For 7 days or less, self-certification is usually enough.	Send SC2/self-certification link to employer if needed.

Home visits: only when genuinely housebound

Official home visit guidance Request online Call practice

Home visit point	Official detail	Patient action
Who it is for	Patients genuinely housebound because of illness or disability.	Explain why the patient cannot attend the practice.
Request timing	Try to phone reception before 10:30am.	Call early and keep phone available.
Online route	You can request a home visit via the online form.	Include access details, symptoms and carer phone number.
GP call back	A doctor phones the same day to discuss the matter.	They may arrange telephone advice, district nurse, hospital attendance or visit.
Why visits are limited	Multiple patients can be seen at the practice in the time taken for one home visit.	Use surgery appointment if patient can safely travel.

Register as a new patient

The practice says it welcomes new patients but asks you to check the catchment area before registering.

Official registration page NHS registration profile NHS online registration

Check catchment first.
The official page says you enter postcode before the online registration form to check you are within the boundary.

Prepare key details.
NHS registration asks for name, address, current GP if any, NHS number if known, emergency contact, carer details, medical history, allergies, medicines, phone and email.

Do not panic if you lack ID.
NHS says you do not need proof of address, immigration status, ID or NHS number to register online with a GP.

Protect repeat medicine.
Take photos of medicine boxes and previous repeat slips before switching GP.

Ask about named GP.
The practice says all registered patients have a named accountable GP, but you can book with any GP at the surgery.

Out-of-area warning: the practice says if accepted but your health needs change, they may review whether it is more appropriate for you to register closer to home.

Student Medical Centre: Roehampton University route

The Student Medical Centre is the on-campus surgery for Roehampton University students. It operates in the same way as a GP surgery, with nurses, physician associates and GPs onsite.

Official Student Medical Centre page NHS student healthcare guidance Call 020 8788 0686

Student Medical Centre detail	Official information	Practical action
Who it serves	Students of Roehampton University.	Mention on the online form that you are a Student Medical Centre patient.
Address	Old Court, Froebel College, Roehampton Lane, London, SW15 5JP.	Use campus location, not Upper Richmond Road, if your appointment is at SMC.
Phone	020 8788 0686.	Same practice phone number.
Opening	Monday to Friday, 9:30am to 12:30pm; weekends closed.	Entry is only for pre-booked appointments.
Parking	No car parking; cycle parking on Old Court; disabled parking by prior arrangement with Roehampton University Security.	Disabled parking questions: Roehampton University Security 020 8392 3140.
Access	Disabled WC, wheelchair access, step-free access not all rooms.	Tell the practice if you need step-free room allocation.
Children facilities	No baby changing, play area, parent/child parking, parent/baby room or pram park.	Use main site guidance if attending with children.

Useful clinics and services: who should you ask for?

Official clinics and services Online contact form Call practice

Need	Best route	What to prepare
Blood pressure	Self-service BP machine on Floor 3 reception during opening hours; 24-hour BP machine if advised.	Record home readings and bring medicine list.
Blood tests	Pre-bookable morning blood test clinics Monday–Friday from 8am.	You need a blood test request form from the clinician.
Cervical screening	Ask for a specific smear appointment with a nurse or book online where available.	Bring overseas smear results if relevant.
8-week baby check	Ask for “8 week mother, baby and vaccination check.”	Bring Red Book and vaccination questions.
Contraception	Family planning service includes emergency contraception, injection, implant and intra-uterine devices.	Say what method you use and what you need changed.
MSK / joint / muscle problem	Ask for First Contact Physiotherapist.	No GP referral form required; explain joint/bone/muscle/tendon issue.
Mental health	Use crisis support if urgent; Wandsworth Talking Therapies for common anxiety/depression support.	Use 999 if immediate danger.
Travel vaccines	Practice offers travel vaccines.	Ask early before travel; some vaccines require time.
RSV vaccine	Offered if aged 75–79; pregnancy 28+ weeks route via maternity/GP advice.	Wait to be contacted if eligible, or ask if unsure.
Weight loss / lifestyle	Nurses and HCAs can support and may refer eligible patients to local gym classes.	Ask during review or nurse/HCA appointment.

Parking, disabled access and family facilities

Official access page NHS facilities profile

Parking

The practice says there are 2 disabled parking bays next to the staff car park. NHS also lists car parking, cycle parking and disabled parking.

Access

Step-free and wheelchair access

The practice lists full step-free access into and throughout the building. NHS lists wheelchair access and step-free access.

Loop

Communication support

NHS lists Braille translation service, induction loop, text relay and signing service. Tell reception if you need communication support.

Baby

Family facilities

NHS lists baby changing facility and pram park at the main surgery profile.

Access request script

Hello, I have an appointment/request at Putneymead Group Medical Practice. I need help with [wheelchair access / disabled parking / hearing loop / signing support / text relay / pram access / baby changing]. Can this be noted before I attend?

Doctors and teams listed by Putneymead

The official team page lists doctors in teams A to E. Availability can change, so use names for recognition, not as a guarantee of appointment availability.

Official doctors page

Team / role	Examples listed	Patient use
Partners	Dr Ashleigh Helm, Dr Maria Wallace, Dr Mandeep Baveja, Dr Zoe Rose, Dr Lucy Andrews, Dr Kieron Earney.	Named partner/team recognition.
GPs	Includes Dr Chloe Ho, Dr Alexandra Hallums, Dr Sarah Dawson, Dr Katherine Taylor, Dr Devin Gray, Dr Atch Sivanandarajah, Dr Emily Mei, Dr Charlotte Haslegrave and others.	Medical consultations depending on triage and availability.
Registrars	Dr Borna Farzaneh, Dr Maisie Bishop, Dr Ellie Read listed as registrars.	Doctors training in general practice; they can see patients under practice supervision.
Other routes	Nurses, pharmacists, counsellors, physiotherapists and social prescribers may be used through triage.	Accept the most suitable clinician if faster and safer than waiting only for a GP.

CQC rating and feedback routes

Official CQC profile Feedback and complaints Friends and Family Test

Item	Official detail	How to use it
Overall CQC rating	Good.	Quality snapshot; not live appointment availability.
Safe	Good.	One of CQC’s five key questions.
Effective	Good.	One of CQC’s five key questions.
Caring	Good.	One of CQC’s five key questions.
Responsive	Outstanding.	Strongest displayed domain rating.
Well-led	Good.	One of CQC’s five key questions.
Report published	28 April 2017.	Do not present as a fresh 2026 inspection.
Latest CQC review note	6 July 2023 review found no evidence to reassess at that stage.	Still check live CQC profile before relying on rating.
Feedback	Practice welcomes compliments, comments and concerns.	Use Friends and Family Test or complaints route depending on issue.

Map, directions and local travel checklist

Main address: Putneymead Group Medical Practice, 266 Upper Richmond Road, Putney, London SW15 6TQ. Use this map for travel planning only; confirm appointment type, site and opening details before leaving.

Main practice visit

Use 266 Upper Richmond Road, SW15 6TQ. Bring appointment message, medication list, hospital letters, forms, ID if requested and accessibility notes.

Student Medical Centre visit

Use Old Court, Froebel College, Roehampton Lane, London SW15 5JP only if your appointment is at the Student Medical Centre.

If someone else drives

Send the exact postcode and site name. Main practice and Student Medical Centre are not the same location.

If using parking/access

Main surgery has disabled bays and step-free access. Student campus parking is managed by Roehampton University.

When Putneymead is closed

NHS 111 online Find a pharmacy NHS urgent care guide

Problem	Use this	Examples
Life-threatening emergency	999	Chest pain, stroke signs, severe breathing trouble, collapse, severe bleeding, not responding.
Urgent but not life-threatening	NHS 111 online or call 111	Need medical help now and the practice is closed.
Minor medicine problem	Pharmacy or NHS 111 if urgent	Medicine advice, urgent supply, side effects.
Routine repeat prescription	NHS App / online services / Accurx during core hours	Do not wait until out-of-hours if avoidable.
Routine admin	Accurx / practice website when open	Fit notes, forms, routine results, contact detail changes.

Official action links used

Use these after the practical steps above. This page explains the route first so patients do not land on official forms without knowing what to prepare.

Official Putneymead website · Contact, hours and accessibility · Accurx online form · Accurx explanation · Appointments · Repeat prescriptions · Test results · Fit notes · New patient registration · Student Medical Centre · Clinics and services · Doctors · Feedback and complaints · NHS profile · CQC profile

Putneymead Group Medical Practice FAQs

What is Putneymead Group Medical Practice phone number?

The main phone number is 020 8788 0686. Use it for help if you cannot use Accurx, appointment support, prescription problems, home visits, registration, accessibility needs and Student Medical Centre questions. For emergencies, call 999.

Where is Putneymead Group Medical Practice?

The main GP practice is at 266 Upper Richmond Road, Putney, London, SW15 6TQ.

What are Putneymead opening hours?

The official contact page lists Monday to Thursday 8am to 7:30pm, Friday 8am to 6:30pm, Saturday 8am to 11:30am by prior appointment only, and Sunday closed. The practice is closed on bank holidays.

How do I request a GP appointment?

Use the official Accurx online form or phone 020 8788 0686 if you cannot use the form. GP and physician associate appointments are triaged first; NHS App and Patient Access cannot directly book these appointments.

What is Accurx at Putneymead?

Accurx is the official online communication form for medical issues, routine requests, admin queries, repeat prescription queries, fit notes and test-result questions. It is not for emergencies.

When is Accurx reviewed?

The practice reviews Accurx messages during core opening hours, 8am to 6:30pm. If clinically urgent, the practice aims to respond the same day. Other requests are usually answered by the end of the next working day.

Can I use Accurx without a mobile phone?

Yes. The practice says you can use a computer or tablet and provide a landline number. If you cannot complete the form, phone the practice and staff can help.

Can I order repeat prescriptions by phone?

No. Putneymead says prescription requests are not taken by phone or email. Use NHS App, online services, Accurx admin route, pharmacy service, in-person slip or post.

How long do repeat prescriptions take?

Allow 72 hours, or 3 working days, excluding weekends and bank holidays, for repeat prescription requests to be processed.

How do I get test results?

Check NHS App, NHS account, online services, Accurx admin query, or phone/visit between 10am and 4pm. The practice only contacts patients about results requiring action.

How long do Putneymead test results take?

The practice lists urine samples as 7 days, blood/swab/stool as 7 days, x-ray as 7 days, ultrasound as 10 days, smear tests as 3 weeks and nail clippings as 3 weeks.

Can someone else get my test results?

Usually no. The practice says results are released only to the patient unless prior permission has been given or the patient cannot understand the results.

How do I register with Putneymead?

Use the official new-patient registration page. You first enter your postcode to check the catchment area before reaching the online registration form.

Does Putneymead have a Student Medical Centre?

Yes. The Student Medical Centre is the on-campus surgery for Roehampton University students at Old Court, Froebel College, Roehampton Lane, London SW15 5JP. It uses the same phone number, 020 8788 0686.

What are the Student Medical Centre hours?

The Student Medical Centre is listed as open Monday to Friday from 9:30am to 12:30pm, with weekends closed. Entry is only for pre-booked appointments.

Does Putneymead have disabled access?

The practice lists disabled parking, disabled WC, step-free access and wheelchair access. NHS also lists Braille translation, induction loop, text relay, signing service, baby changing facility and pram park.

What is the CQC rating for Putneymead?

CQC lists Putneymead Group Medical Practice as Overall Good, with Safe Good, Effective Good, Caring Good, Responsive Outstanding and Well-led Good.

What should I do when Putneymead is closed?

Use NHS 111 online or call 111 for urgent medical help that is not life-threatening. Call 999 for life-threatening emergencies. Routine admin, prescriptions and fit notes should use the practice route when open.

Independent directory disclaimer: medicalpracticeuk.org is not the NHS, not NHS 111, not CQC, not Roehampton University and not Putneymead Group Medical Practice. This guide is for general patient information only. Phone numbers, opening hours, Accurx availability, appointment routes, prescription rules, test-result times, registration status, Student Medical Centre access, parking, facilities, staff details, CQC information and services can change. Always confirm important details with the official practice website, NHS.uk, CQC, NHS 111 or the surgery before relying on them.

Putneymead Group Medical Practice Call practice