Pelham Medical Practice: Rapid Health appointments, hours, prescriptions, results and patient help
Pelham Medical Practice is an NHS GP surgery at The Grange, 17 Pelham Road, Gravesend, Kent DA11 0HN. This guide explains the exact patient route: when to use Rapid Health, when to phone, how to order medicine, how to get results, how to register, where you may be sent, and what to do when the surgery is closed.
Use this for: Rapid Health help if you cannot use online access, urgent same-day advice, nurse/planned clinic booking, home-visit requests before 11am, prescription clerk option 2, test-result option 3 after 2pm, registration support, interpreter/access needs and general reception help.
Pelham Medical Practice
The Grange
17 Pelham Road
Gravesend
Kent
DA11 0HN
Email: kmicb.pelhammp@nhs.net
Open directionsDecision hub: Pelham, Rapid Health, pharmacy, NHS 111 or 999?
Choose the safest route before waiting on the phone or filling the wrong form.
Call 999 now
Chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, severe burns, seizure not stopping, severe allergic reaction, overdose, acute confusion, serious injury or not responding.
Urgent GP help today/tomorrow
Use Rapid Health if available. If online access is difficult, phone 01474 355331 from 8am and reception will help with the triage questions.
Routine GP/admin request
Use Rapid Health for admin requests, questions, medical assistance, advice, sick/fit notes and doctor letters where suitable.
Minor illness or medicine advice
Use a pharmacy for coughs, colds, sore throat, tummy trouble, aches and pains, warts and medicine questions. Many pharmacies are open late/weekends.
Nurse or planned clinic
Phone the surgery. Nurse appointments and planned clinics can still be booked in the usual telephone route.
Closed or out of hours
Use NHS 111 online or phone 111. NHS 111 online is for people aged 5 and over; call 111 for children under 5.
Pelham Medical Practice opening hours
The official contact page lists weekday split hours and weekends closed. Check the official page before travelling because bank holidays, staff training and system changes can alter access.
| Day | Pelham listed access | Practical patient note |
|---|---|---|
| Monday | 8am–12:30pm; 1:30pm–6:30pm | Use Rapid Health early for same-day/tomorrow help. |
| Tuesday | 8am–12:30pm; 1:30pm–6:30pm | Good day for routine admin and follow-up requests. |
| Wednesday | 8am–12:30pm; 1:15pm–6:30pm | Note the shorter lunch break shown on the official contact page. |
| Thursday | 8am–12:30pm; 1:30pm–6:30pm | Order medicine early if you need it before the weekend. |
| Friday | 8am–12:30pm; 1:30pm–6:30pm | Do not leave prescriptions or forms until late Friday. |
| Saturday | Closed | Use NHS 111 for urgent non-emergency help. |
| Sunday | Closed | Use NHS 111 or 999 based on urgency. |
| Rapid Health online triage | 8:00am–6:00pm Monday to Friday from 1 April 2026 | Closed weekends and bank holidays. |
Appointments: micro step-by-step
The practice asks patients who can use the website to contact the surgery through Rapid Health. If you cannot use the website, phone reception and staff will help you complete the triage questions.
Call 999 for danger signs. Do not wait for Rapid Health, reception, email or callback.
Answer the questions clearly so the system can offer the right clinician and timeframe.
Use Rapid Health. If unable to use online appointment service, phone Pelham from 8am.
Use Rapid Health, phone from 8am, or visit reception Monday to Friday from 8:30am to 6:30pm.
Phone the surgery. The appointment page says nurse appointments and planned clinics can still be booked by telephone.
You may be offered phone, face-to-face, video call, text or email consultation.
Use NHS account if available, phone the surgery, or reply CANCEL to your appointment reminder text.
Hello, my name is [name]. Date of birth: [date]. I am registered at Pelham Medical Practice. I need help with [one clear problem]. It started [when]. It is [getting worse/not improving]. I have tried [self-care/medicine]. I am worried because [reason]. Is this best for Rapid Health, GP, nurse, pharmacist, NHS 111, UTC or 999?
Rapid Health: what it is, when to use it, and what to write
Rapid Health is the practice’s online triage and appointment booking system. The practice says it asks questions and then offers the most appropriate clinician and timeframe based on clinical need.
| Situation | Use Rapid Health? | What to include |
|---|---|---|
| New symptom | Yes, if not a 999 emergency. | Symptom, start date, severity, what has changed, medicines tried, red flags and best callback number. |
| Ongoing condition | Yes. | What changed since last review, current medicines, home readings and preferred contact method. |
| Fit note or doctor letter | Yes, where suitable. | Exact dates, employer/school need, diagnosis if known and deadline. |
| Routine admin question | Yes. | Keep it short: what you need, date, document/reference and best contact details. |
| Nurse/planned clinic | Usually phone is better. | Say if it is blood test, vaccination, screening, injection, dressing or chronic disease review. |
| Home visit | Phone before 11am. | Explain why the patient is housebound due to illness or disability. |
| Out of hours | No, if urgent and closed. | Use NHS 111 or 999 depending on severity. |
Repeat prescriptions: order correctly and avoid running out
The official prescription page says telephone requests are not accepted because phone lines are busy. Use NHS account/NHS App, another approved online service, paper re-order form, post or email.
Best route
Use NHS account/NHS App or another NHS-approved app selected through online services. These show repeat medicine and dosage.
Do not phone repeats
Routine telephone prescription requests are not accepted.
Collection timing
Prescription can usually be collected from the pharmacy 3 to 5 working days after ordering.
| Prescription problem | What to do | Useful detail |
|---|---|---|
| Routine repeat medicine | Use NHS App/NHS account or approved online services. | Copy medicine name, strength and dose exactly. |
| No app/smartphone | Use paper re-order form, post, or email. | Include stamped addressed envelope if you need the prescription sent back. |
| Need to speak to prescriptions clerk | Phone 01474 355331 and use option 2. | Use this for prescription questions, not routine ordering. |
| Pharmacy not nominated / wrong pharmacy | Change nominated pharmacy in app, at the GP practice or at a pharmacy that accepts repeats. | Check before submitting urgent medicine request. |
| Medication review due | Practice may ask you to come in for review. | Book/answer review request before running out. |
| Old medicines | Take them to the pharmacy or surgery. | Do not bin or flush medicines. |
| Travelling abroad | Practice says it issues only 2 months of repeat medication and 1 month of controlled medication for travel outside the UK. | Plan early before travel. |
Test results: NHS App, option 3 after 2pm, email or Rapid Health
The official test-results page says the practice will contact you if results show that you need more tests or treatment. Once a doctor has reviewed results, you can view them online or phone after 2pm.
| Question | Answer | Action |
|---|---|---|
| Where can I view results? | NHS account/NHS App once reviewed by a doctor. | Use NHS login if set up. |
| When should I phone? | After 2pm, using option 3. | Avoid morning appointment pressure. |
| Can I email? | Yes, the results page lists kmicb.pelhammp@nhs.net for questions. | Include name, DOB, test date and best callback. |
| Can someone else get my result? | Usually no, unless prior permission exists or the patient cannot understand the result. | Arrange consent before a family member/carer phones. |
| Hospital test? | Contact the hospital/clinic that ordered it. | They are best placed to explain their own test. |
Home visits: phone before 11am if housebound
Home visits are only for patients who are housebound because of illness or disability. The practice asks patients to telephone before 11am where possible.
Use 01474 355331 and explain why the patient cannot attend.
Symptoms, start date, medicines, allergies, access instructions and best callback number.
A doctor or nurse may phone back and may decide advice, nurse visit, hospital attendance or surgery appointment is safer.
Do not wait for a GP visit if the patient is seriously unwell.
Register with Pelham Medical Practice
NHS.uk currently shows Pelham Medical Practice accepting new patients. The practice uses the NHS “Register with a GP surgery” service and says paper forms remain available if needed.
Use the postcode checker on the official registration page before applying.
The practice says you do not need proof of address, immigration status, ID or NHS number for the online service.
Ask reception for paper forms if online registration is difficult.
The practice says proxy forms can be collected from reception from 9am to 5pm if both people are registered.
The practice says patients do not need to see their named GP and can choose any GP or nurse in the practice.
Useful services: do not use GP appointment for everything
The practice services page lists self-referral, clinics, vaccinations, x-ray walk-in service after GP referral, records, proxy access and Armed Forces veteran support.
| Need | Best route | Useful preparation |
|---|---|---|
| Pharmacy First/minor illness | Local pharmacy. | Coughs, colds, sore throat, tummy trouble, aches, pains and warts may not need GP first. |
| Self-referral | Use practice self-referral links. | Physiotherapy, stop smoking and talking therapies are listed on the homepage. |
| X-ray after GP referral | Dartford and Gravesham NHS Trust x-ray walk-in route. | Patients have 28 days to attend after referral, or referral may be cancelled. |
| Clinics | Practice clinic route. | Core services include medical-condition management, health promotion, referrals and temporary resident urgent care. |
| Additional services | Phone/appropriate clinic booking. | Cervical screening, contraception, vaccinations, child health surveillance, maternity, minor surgery, phlebotomy and anticoagulation are listed. |
| Veteran support | Tell the surgery you served in UK Armed Forces. | The practice says it has a dedicated clinician with specialist knowledge of veteran-related health conditions and services. |
Medical records and proxy access
The practice says most patients automatically have access to more GP record information added from November 2022 onwards, including letters, test results and appointment notes. Full older access may need a request.
Use NHS App / NHS account
View medicines, allergies and GP record details where enabled. Ask the surgery if you need fuller record access.
Access for someone else
Parents, carers or family members may be able to access another registered patient’s services using proxy access.
Separate NHS records
Hospitals, dentists and opticians hold separate records. Contact that service for those records.
Need copies?
Ask the surgery through Rapid Health or email if you need copies or full access.
Parking, access and arrival tips
The NHS profile page confirms the surgery location. Detailed Pelham-specific access facilities were not fully visible on the checked official pages, so this section uses practical visit planning rather than guessing facilities.
Use exact address
Send “The Grange, 17 Pelham Road, Gravesend, DA11 0HN” to a taxi, carer or family member.
Check appointment site
Rapid Health may book at either Pelham or St Gregory’s. Do not travel until you check the location in the message.
Access or interpreter need
The appointment page says to tell the surgery if you need an interpreter or other access/communication support.
Arrive prepared
Bring medication list, hospital letters, forms, appointment message, glasses/hearing aids and any samples requested.
Hello, I have an appointment/request at Pelham Medical Practice. I need help with [interpreter / communication support / mobility help / carer support]. Can this be added before I attend?
CQC rating: Overall Good
CQC lists Pelham Medical Practice at 17 Pelham Road, Gravesend, Kent DA11 0HN with phone 01474 355331 and an overall rating of Good.
| CQC item | Official detail | Patient meaning |
|---|---|---|
| Overall rating | Good. | Use CQC for quality history, not live appointment availability. |
| Latest inspection | 12 September 2017. | Not a new 2026 inspection. |
| Report published | 25 October 2017. | Check current CQC profile for live updates. |
| Latest review note | 6 July 2023 review found no evidence requiring rating reassessment at that stage. | CQC continues to monitor the service. |
| Five key questions | Safe Good, Effective Good, Caring Good, Responsive Good, Well-led Good. | All five displayed CQC categories are Good. |
Map, directions and “before you leave” checklist
Address: Pelham Medical Practice, The Grange, 17 Pelham Road, Gravesend, Kent DA11 0HN. Use this map for planning only. Confirm appointment site and live hours before travelling.
Before travelling
Check date, time, site, clinician type, whether it is phone/video/face-to-face, and whether you need medicine packets, samples, letters or forms.
Appointment may be elsewhere
The practice warns that Rapid Health appointments may be at either Pelham Medical Practice or St Gregory’s Medical Practice.
Driver/carer note
Send full address and phone: The Grange, 17 Pelham Road, Gravesend DA11 0HN; 01474 355331.
If you cannot attend
Cancel quickly using NHS account if available, phone the surgery or reply CANCEL to your reminder text.
When Pelham Medical Practice is closed
The official contact page says to use NHS 111 online or call 111 when help is needed while the surgery is closed. Call 999 for medical or mental health emergency where someone is seriously ill/injured and life is at risk.
| Problem | Use this | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | Too unwell to wait, unsure what care is needed, urgent help when closed. |
| Child under 5 | Call 111 | The practice page says NHS 111 online is for people aged 5 and over. |
| Minor illness/medicine advice | Pharmacy / NHS 111 | Cough, cold, sore throat, tummy trouble, aches, pains, medicine questions. |
| Routine admin | Rapid Health / phone during opening hours | Fit notes, letters, routine forms, non-urgent result questions, registration. |
Official action links used
Use these after reading the practical route above. This guide explains the action first so patients do not land on a form without knowing what to prepare.
Official Pelham Medical Practice website · Official contact page · Opening times · Appointments · Rapid Health · Prescriptions · Test results · Services · Clinics · Join the surgery · Medical records · NHS profile · CQC profile