Queen Edith Medical Practice: appointments, hours, phone, prescriptions, registration and NHS help
Use this complete guide to contact Queen Edith Medical Practice, request an appointment, use Accurx, SystmOnline and the NHS App, order repeat prescriptions, register as a new patient, check test results, request home visits, understand doctors and nurses, find the Cambridge surgery and know what to do when the practice is closed.
Use this number for: appointment help, urgent same-day questions, online form issues, repeat prescription questions, test-result access, registration support, home-visit requests, interpreter needs, access needs, and complaints route questions.
Queen Edith Medical Practice
Queen Edith Medical Centre
59 Queen Edith’s Way
Cambridge, Cambridgeshire
CB1 8PJ
Use the full Queen Edith’s Way address for maps, taxis, appointment letters, parking planning and family members helping you travel.
Open directionsGoogle and Bing search-intent map for Queen Edith Medical Practice
Patients search many versions of the same need: Queen Edith Medical Practice appointments, Queen Edith Medical Practice opening times, phone number, repeat prescriptions, SystmOnline, NHS App, Accurx, test results, registration, doctors, reviews, Cambridge, Queen Edith’s Way, CQC rating, home visits and disabled access. This section turns those searches into clear next steps.
| Search phrase | What you probably need | Best section |
|---|---|---|
| Queen Edith Medical Practice appointments | Book by reception, phone, in person, online appointment or Accurx triage depending on need. | Appointments |
| Queen Edith Medical Practice hours | Opening times, lunch closure, phone line hours and out-of-hours route. | Hours |
| Queen Edith Medical Practice repeat prescriptions | NHS App, SystmOnline, email prescription request, written request and 2 working-day rule. | Prescriptions |
| Queen Edith Medical Practice test results | When to call, how long to wait, online record access and hospital-vs-GP result rules. | Test results |
| Queen Edith Medical Practice register | Practice area, NHS online GP registration, named GP and paper form route. | Register |
| Queen Edith Medical Practice doctors | Official staff list, GP partners, registrars, nurses and personalised care team. | Doctors and team |
Unique patient decision hub: choose the right NHS route in 60 seconds
Use this hub before you call. It helps older patients, carers, students, busy families and new Cambridge residents decide whether to call the practice, use Accurx, use SystmOnline, ask a pharmacy, use NHS 111 or call 999.
I need help today
If it is life-threatening, call 999. If clinically urgent and the surgery is open, use the practice route. If the surgery is closed and it cannot wait, use NHS 111.
I need a routine GP appointment
Contact reception, book online where available, or use Accurx where suitable. Say whether you prefer face-to-face, telephone or video when routine choice is available.
I need repeat medication
Use the NHS App, SystmOnline, prescription email or written request. Do not phone for repeat prescription requests because the official page says requests cannot be taken by phone.
I need test results
Wait at least 7 days after the test, then phone at the recommended result times or use online access if enabled.
I need a home visit
Request before 10am where possible if you are housebound or too unwell to attend. A GP may phone first, and the JET team may be used where appropriate.
I need registration help
Check you live in the practice area, then use the NHS Register with a GP surgery link for D81066 or ask reception for paper forms.
Queen Edith Medical Practice opening hours
The official opening-hours page lists the practice as open Monday to Friday from 8:15am to 1:30pm and 2:00pm to 6:00pm. Saturday and Sunday are closed. The official page also says telephone lines are open in accordance with the opening hours.
| Day | Official listed hours | Patient tip |
|---|---|---|
| Monday | 8:15am to 1:30pm, 2:00pm to 6:00pm | Use Accurx or phone for same-day assessed medical queries where appropriate. |
| Tuesday | 8:15am to 1:30pm, 2:00pm to 6:00pm | Avoid peak calling times for non-urgent issues if possible. |
| Wednesday | 8:15am to 1:30pm, 2:00pm to 6:00pm | Good day for admin, prescription and test-result planning. |
| Thursday | 8:15am to 1:30pm, 2:00pm to 6:00pm | Use online services for routine requests where possible. |
| Friday | 8:15am to 1:30pm, 2:00pm to 6:00pm | Do not leave prescription or urgent admin issues until late afternoon. |
| Saturday | Closed | Use NHS 111 for urgent non-life-threatening help when closed. |
| Sunday | Closed | Use 999 for emergencies, NHS 111 for urgent advice, or pharmacy for minor illness. |
How to request a Queen Edith Medical Practice appointment
The official appointments page says appointments are made through the receptionist team by telephone or in person during office hours. It also says appointments can be booked online, although online appointment numbers may be limited. Routine pre-bookable afternoon GP appointments can be face-to-face, and telephone or video appointments may still be available if preferred.
For chest pain, stroke signs, severe breathing difficulty, collapse or serious injury, call 999. Do not wait for GP triage.
The official contact page links to Accurx for medical queries that need to be assessed on the day.
When booking a routine appointment, tell reception whether you prefer face-to-face, telephone or video where available.
Say what started, when it started, whether it is getting worse, what you tried and what help you need.
The practice may reply by phone, online message, text or appointment offer. Make sure your contact details are up to date.
The official page says missed appointments can lead to letters and persistent defaulters may be removed from the list. Cancel early so another patient can use the slot.
Hello, my name is [name]. My date of birth is [date of birth]. I am registered at Queen Edith Medical Practice. I need help because [one clear sentence]. I need same-day assessment / routine help / I cannot use the online form. What is the safest next step?
Accurx, SystmOnline, NHS App and online record access
The official homepage lists SystmOnline, the NHS App and Accurx Patient Triage. It says SystmOnline can be used to book appointments, order repeat prescriptions and view medical records. It says the NHS App can check symptoms, book appointments, order repeat prescriptions and view records. Accurx health-problem submissions are reviewed for clinical urgency.
Accurx Patient Triage
Use for health problems or admin/routine care requests through the official link. Health-problem requests are clinically reviewed for urgency.
SystmOnline
Use SystmOnline for appointments, repeat prescriptions and record access where enabled. You need practice-issued access details.
NHS App
Use the NHS App to check symptoms, book appointments where available, order repeat prescriptions and view records.
Login safety
Use official NHS, SystmOnline or practice links only. Do not share passwords or verification codes with anyone.
Repeat prescriptions and medicine planning
The official prescription page says repeat medication can be ordered by email, SystmOnline, the NHS App or in writing at the practice. It also says repeat prescription requests cannot be taken by phone. The practice asks patients to allow 2 clear working days between submitting the request and collecting medication from the chosen pharmacy.
NHS App
Use the NHS App to order repeat prescriptions 24/7 where enabled. Check medicine name, dose, quantity and nominated pharmacy before submitting.
SystmOnline
Use SystmOnline if you have practice-issued access details. This can also help with appointment and record access.
Email route
The official prescription page lists the prescription email route as cpicb.prescriptionsqemp@nhs.net. Do not use this for emergencies.
No phone requests
The official page clearly says repeat prescription requests cannot be taken by phone.
| Request submitted | Usual collection day shown by practice | Patient tip |
|---|---|---|
| Monday | Thursday | Check nominated pharmacy and allow extra time for bank holidays. |
| Tuesday | Friday | Order early if travelling or nearly out. |
| Wednesday | Monday | Weekend days do not count as working days. |
| Thursday | Tuesday | Avoid late requests before weekends. |
| Friday | Wednesday | Plan ahead for important medication. |
| Saturday or Sunday | Wednesday | Online requests can be submitted, but processing follows working days. |
Test results, blood tests and hospital-requested tests
The official test-results page says all results are checked by a doctor, but the practice cannot contact every patient individually unless the doctor needs to speak to the patient urgently. The page asks patients to make sure at least 7 days have passed since the test before phoning for results.
The official page asks patients to allow time for the result to arrive, be checked by the doctor and have a comment added.
The best times to ring for results are listed as 11:00am to 1:00pm or after 3:00pm.
If you have online access, you may be able to view results through your record.
If Addenbrooke’s Hospital requested your blood tests, the practice says patients should go to Addenbrooke’s or the Park & Ride service, and the practice cannot print blood forms for hospital-requested tests.
If symptoms are getting worse, use GP, NHS 111 or 999 based on urgency rather than waiting silently for results.
Register with Queen Edith Medical Practice as a new patient
The official registration page says patients living within the practice area are welcome to register. It describes the practice area as parts of Cambridge City east of the river, south of Newmarket Road, and South Cambridgeshire villages including Cherry Hinton, Teversham, Fulbourn, the Shelfords, Stapleford and Trumpington.
Use the official registration page map and boundary information before applying.
The official page links to the NHS Register with a GP surgery service for practice code D81066.
The official registration page says you do not need proof of address, immigration status, ID or an NHS number.
Paper forms are still available from reception if the online service is difficult.
The official page says all patients have a named accountable GP, but you can still speak to or make appointments with any doctor or nurse.
Queen Edith Medical Practice doctors, nurses and care team
The official staff page lists GP partners, doctors, GP registrars, nursing team, management, reception/admin staff, referrals team, coding and summarising team, and personalised care team. Staff lists can change, so use the official page for live names before relying on a specific clinician.
| Team area | Official listed examples | Patient note |
|---|---|---|
| GP partners | Dr Jenny Clapham, Dr Mark Abbas, Dr Sivatharan Vedavanam, Dr Anita Koruth, Dr Ashish Dave | Ask for continuity if your problem is complex or ongoing. |
| Other doctors | Dr Juliet Usher-Smith, Dr Shweta Gupta, Dr William Flinn | Availability can change with rota, leave and clinical demand. |
| GP registrars | Fully qualified doctors training in general practice | They are supervised by senior GPs. |
| Nursing team | Lead practice nurse, practice nurse and healthcare assistant roles | Useful for chronic disease reviews, screening, dressings and planned care. |
| Personalised care team | Social prescriber and care co-ordinator | Can help with wellbeing, social issues and financial problems. |
Home visits: who should request one and when
The official appointments page says patients who are housebound or too unwell to attend the surgery may ask for a home visit by contacting the surgery. It is helpful for such requests to be made before 10:00 each day because doctors plan their rounds before leaving the surgery.
| Situation | Best route | Important note |
|---|---|---|
| Housebound or too unwell to attend | Phone the surgery before 10:00 where possible | The GP may telephone first to check whether a visit is necessary. |
| Emergency home visit need | Can be requested at any time | If symptoms are life-threatening, call 999 instead. |
| JET team may be suitable | Practice may arrange appropriate alternative support | The official page says the Joint Emergency Team may visit instead of a GP if appropriate. |
| Transport difficulty only | Ask for advice | A home visit is usually based on clinical need, not only travel difficulty. |
Services and clinics patients often need
The official services page links to clinics, immunisations, travel health, sick notes, referrals, test results, electronic prescribing, GP extended hours and non-NHS services. It also has detailed phlebotomy information for Cambridge blood-test routes.
Referrals, self-referral and e-Referral tracking
The official referrals page says most specialist referrals require seeing or speaking with a GP, but some local services allow self-referral. It lists self-referral areas including anxiety, depression, drugs and alcohol, sexual health, smoking cessation, stress, weight management and young carers.
GP referral may be needed
Most specialist referrals need a GP conversation or assessment first. Use the right appointment route for new or worsening symptoms.
Self-referral may be faster
Check the official referrals page before booking a GP appointment if your need is listed as a self-referral option.
e-Referral letter
The official page says patients referred through NHS e-Referral will receive a letter within 2 weeks with booking details and passwords.
Track correctly
To track an e-Referral, use your date of birth, reference number and password from the referral letter.
Disabled access, interpreter help, hearing loops and carer support
The official registration page says the practice has good disabled access and all GP consulting rooms are on the ground floor. It also says some practice nurse and midwife clinics may use an upstairs consulting room, so patients who cannot use stairs comfortably should let the practice know. The practice has a hearing loop at reception and a portable hearing loop when required.
Ground-floor GP rooms
The official page says all GP consulting rooms are on the ground floor. Tell the practice early if stairs are difficult.
Hearing loop
The practice says there is a hearing loop at reception and a portable hearing loop for use elsewhere in the building when required.
Interpreter help
The appointments page says patients who require an interpreter should notify reception so this can be arranged.
Carer support
The homepage links to care and carer support information. Ask reception what consent is needed if you help someone else manage care.
Hello, I have an appointment or request with Queen Edith Medical Practice. I need help with [interpreter / hearing support / wheelchair access / carer involvement / ground-floor room / extra time]. Can this be added to my request before I attend?
Queen Edith Medical Practice reviews, CQC rating and feedback
When people search Queen Edith Medical Practice reviews, they may see CQC, NHS feedback, Google reviews and old directory records. Read reviews carefully because staff, appointment systems, online access and demand can change. CQC is the formal inspection source.
CQC inspected quality
CQC lists Queen Edith Medical Practice as Overall Good, with key population groups also rated Good in the published inspection summary.
Check review dates
Older reviews may not reflect the current Accurx triage route, practice staff, NHS App access or demand levels.
Friends and Family feedback
The official homepage includes an NHS Friends and Family feedback area where patients can share their experience.
Look for patterns
One review is not enough. Look for repeated themes around phones, appointments, prescriptions, staff and accessibility.
Practice closure dates and staff training closures
The official homepage includes practice closure dates, bank holiday notices and staff training closures. It says the practice may close from 2:00pm on specified training dates and reopen the following morning at 8:00am, with a brief routine-request reopening between 6:00pm and 6:30pm noted on the homepage.
Queen Edith Medical Practice map, directions and photos
Address: Queen Edith Medical Practice, Queen Edith Medical Centre, 59 Queen Edith’s Way, Cambridge, Cambridgeshire, CB1 8PJ. Use the map for planning only. Confirm your appointment time, opening hours and access needs before leaving home.
Before travelling
Check appointment time, clinician type, closure notices, access needs and whether you need to bring medication, samples, letters or forms.
If you are late
The official appointments page says if you are late, you may not be seen and may need to rearrange on the next working day unless it is a medical emergency.
If you need photos
Use Google Maps street-level images where available, but rely on the official address rather than old third-party photos.
If someone else is driving
Send them the full address and postcode: Queen Edith Medical Centre, 59 Queen Edith’s Way, Cambridge, CB1 8PJ.
What to do when Queen Edith Medical Practice is closed
The official opening-hours page says if you have an urgent medical problem outside opening hours, call 111 or use NHS 111 online. It also says minor illnesses can often be discussed with a local pharmacist.
| Problem | Use this service | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing difficulty, heavy bleeding, collapse, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | You need medical help today and cannot wait for the practice to reopen. |
| Minor illness or medicine advice | Local pharmacy | Coughs, colds, sore throat, minor rash, medicine side effects, emergency supply questions. |
| Mental health crisis | NHS 111, local crisis service, Samaritans 116 123, or 999 if immediate danger | You feel unsafe, at risk of harm, or need urgent support. |
| Non-urgent admin issue | Use official online forms when available | Registration, record access, routine admin or non-urgent message. |
Official source check and reference notes
Official sources checked before writing: NHS.uk, the official Queen Edith Medical Practice website, contact page, opening-hours page, homepage closure notices, appointments page, prescriptions page, test-results page, medical records page, registration page, services page, referrals page, extended-hours page, staff page and CQC.
Official links: NHS.uk Queen Edith Medical Practice profile · Official practice website · Contact page · Opening hours · Appointments · Prescriptions · Test results · Medical records online · New patient registration · Practice team · Services · Referrals · CQC Queen Edith Medical Practice · NHS 111
Why this page is built this way: real patients search for phone, hours, appointments, Accurx, SystmOnline, NHS App, prescriptions, test results, registration, doctors, reviews, disabled access, home visits and out-of-hours help. This guide answers those intents in one place while still linking to official sources for final confirmation.