Monkfield Medical Practice: appointments, opening hours, prescriptions, NHS App and patient help
Need Monkfield Medical Practice phone number, appointment request form, opening hours, repeat prescriptions, online booking, NHS App, doctors, test results, fit notes, home visits, new-patient registration, travel vaccines, contraception clinics, CQC rating or directions to Sackville House? This guide gives the safest route first, then explains each common patient task step by step.
Use this number for: appointment help, urgent same-day questions, home-visit requests before 10:00, registration support, repeat prescription issues, test-result questions, fit-note help, interpreter requests, chaperone support, or if online access is difficult.
Monkfield Medical Practice
Sackville House
Sackville Way
Great Cambourne
Cambridge
CB23 6HL
CQC also lists the address as Sackville House, Sackville Way, Cambourne, Cambridge, Cambridgeshire, CB23 6HL. Use the full postcode when planning travel.
Open directionsSearch-intent map for Monkfield Medical Practice
Patients search in different ways. Some search “Monkfield Medical Practice appointments”, “Monkfield Medical Practice opening hours”, “Monkfield Medical Practice repeat prescriptions”, “Monkfield Medical Practice doctors”, “Monkfield Medical Practice NHS App”, “Monkfield Medical Practice test results”, “Monkfield Medical Practice fit note”, “Monkfield Medical Practice new patients”, “Monkfield Medical Practice travel vaccines”, “Sackville House GP surgery”, “Cambourne doctors” or “Monkfield Medical Practice reviews”. This guide answers those real user intents in one place.
| Search phrase | What the user usually needs | Best section |
|---|---|---|
| Appointments | Appointment request form, phone route, reception route, online booking and cancellations. | Appointments |
| Opening hours | Monday–Friday hours, protected learning closures, bank holidays and NHS 111 out of hours. | Opening hours |
| Repeat prescriptions | NHS App, online link, EPS, medication query, yearly review and 5-day processing rule. | Prescriptions |
| Doctors | Partners, salaried GPs, trainees, nurse practitioners, pharmacists and clinical team. | Doctors and team |
| Test results | When to call, NHS App access, confidentiality and reception result limits. | Test results |
| Registration | New patients living in or moving to Cambourne, temporary registration and named GP. | Registration |
Unique patient decision hub: choose the right route in 60 seconds
Use this before calling. It helps you choose the safest NHS route and gives local patients a reason to return to this page whenever they need GP help.
I need help today
If symptoms are severe, use 999. If urgent but not life-threatening and the practice is closed, use NHS 111. If it is GP-suitable and the practice is open, use the request form, phone or reception.
I need a routine appointment
Use the appointment request form. Write one clear problem first, include when it started, what has changed, what you have tried and what help you need.
I need repeat medicine
Use NHS App, the online link or the practice route. Allow up to 5 days for processing and extra time for the pharmacy.
I need test results
Wait until enough time has passed. Reception cannot interpret results, and results are usually only given to the patient unless permission is recorded.
I need a fit note
If illness is 7 days or less, self-certification usually applies. If longer than 7 days, use the fit-note request route.
I need a home visit
Call before 10:00 if possible. Home visits are for housebound patients or patients too ill to attend the practice.
Monkfield Medical Practice opening hours and protected learning closures
The official opening-hours page says the practice works Monday to Friday apart from UK bank holidays, and lists opening hours as 8am to 6.30pm. It also says that if you dial the practice number between 18:00 and 08:00 on weekdays and at weekends, the call is automatically transferred to NHS 111.
| Day / service | Officially listed access | Patient note |
|---|---|---|
| Monday | 8am to 6.30pm | Submit routine requests early where possible. |
| Tuesday | 8am to 6.30pm | Use the request form, phone or reception route. |
| Wednesday | 8am to 6.30pm | Useful for routine admin, fit-note and prescription questions. |
| Thursday | 8am to 6.30pm | Order medicines early if you need them before the weekend. |
| Friday | 8am to 6.30pm | Do not leave urgent medicine or admin requests until late afternoon. |
| Saturday | Routine practice closed | Enhanced access or out-of-hours options may apply by appointment. |
| Sunday | Routine practice closed | Use NHS 111 for urgent non-emergency help or 999 for emergencies. |
| Protected learning time | Occasional afternoon closures | Check the official page for live PLT dates before travelling. |
How to request a Monkfield Medical Practice appointment
The official appointments page says patients can request an appointment by using the appointment request form, phoning 01954 282153, or visiting the surgery and speaking with a receptionist. Before booking, the practice may need to understand what help you need so the right clinician or service can be chosen.
Call 999 for life-threatening symptoms. Use NHS 111 if the surgery is closed and you need urgent medical advice that is not life-threatening.
Use the official form for routine GP-suitable issues. Explain the main problem clearly and include when it started.
Call the surgery if you cannot use the online route, need home-visit assessment, need interpreter help, or the issue feels too urgent for a form.
You can visit the surgery and speak to reception. This does not mean the surgery is a walk-in emergency service.
The official page says nurse, phlebotomy, midwife and baby immunisation appointments are not available to book online.
Cancel through the contact button, SMS link, online access or NHS App. Missed appointments may lead to warning letters, and persistent defaulters may be removed from the list.
Hello, my name is [your name]. My date of birth is [date of birth]. I am registered at Monkfield Medical Practice. I need help because [one clear sentence]. I cannot use the online form / I need advice today. What is the safest next step?
NHS App, online booking and online services
The official website promotes the NHS App for secure access 24 hours a day, 7 days a week. The appointment page also says online booking requires patients to attend in person with photo ID and proof of address to request a username and password. For patients aged 14 and under, parent or guardian ID is needed.
NHS App
Use the NHS App for repeat prescription management, nominated pharmacy changes and some appointment or record features where enabled.
Username and password
The official page says patients need photo ID and separate proof of address to request online access from the practice.
Medical record access
If you want access to medical records, the official page says the form may need to be left at reception and can take up to two weeks to process.
Online safety
Use official NHS or practice links only. Do not share NHS login codes, passwords, prescriptions or medical-record details with unofficial websites.
Monkfield Medical Practice doctors and clinical team
The official staff page lists current partners, GPs, trainee doctors, pharmacists, nurse practitioners, practice nurses, healthcare assistants, phlebotomist and PCN roles. Team pages can change, so use the official staff page for the latest live list before choosing a specific clinician.
| Team area | Official listing | Patient note |
|---|---|---|
| Partners | Dr Ruwani Siriwardena, Dr Rakesh Modi and Practice Manager Hannah Crisford are listed in the partners section. | Use the official page for current roles and updates. |
| GPs | The official page lists GPs including Dr Van Raemdonck, Dr Ali, Dr Toonah, Dr Jayawardena, Dr Thompson, Dr Powell, Dr Nash, Dr Harada, Dr Croysdill, Dr F Knights, Dr D Knights, Dr Martin, Dr Fatima and Dr Nagraj. | Some availability notes can change, including leave or maternity leave. |
| GP trainees | The practice lists GP trainees as part of the team. | Training practices may involve supervised trainee doctors. |
| Clinical pharmacy | The staff page lists a clinical pharmacist and pharmacy technicians. | They may help with medicine queries, reviews and prescription safety. |
| Nurse practitioners | Nurse practitioners are listed, including respiratory and women’s health/HRT interests on the staff page. | They may handle minor illness and suitable clinical problems. |
| Practice nurses and HCA | Practice nurses, healthcare assistant and phlebotomist are listed. | Useful for clinics, injections, blood tests, reviews and routine care. |
| Meridian PCN | PCN roles listed include social prescriber, care co-ordinator, health coach, first contact physio and other support roles. | You may be referred to a PCN role instead of a GP where suitable. |
Monkfield Medical Practice repeat prescriptions and medication queries
The official prescriptions page says repeat prescriptions can be managed through the NHS App and online ordering. It also says patients can submit medication queries through Accurx, ask a local pharmacist, or use the NHS Medicines A–Z for medicine information. The practice asks patients to allow up to 5 days for a prescription request to be processed and sent to the pharmacy.
| Prescription task | What to do | Patient warning |
|---|---|---|
| Routine repeat medicine | Use the NHS App or the practice online prescription route if set up. | Order early and allow up to 5 days for processing. |
| Online access | Request username and password from the practice with photo ID and proof of address. | Medical-record access may take longer to approve. |
| Medication query | Use NHS Medicines A–Z, ask a pharmacist, or submit the query through Accurx. | Do not stop important medicine without clinical advice. |
| Nominated pharmacy | Use EPS or NHS App to choose where prescriptions are sent. | Wrong pharmacy nomination can delay collection. |
| Lloyds Cambourne collection | The official page says to indicate in the comments box if you want collection from Lloyds pharmacy, Cambourne, when using the online link. | Check the pharmacy’s own process and stock before travelling. |
| Medication review | Patients on repeat medication are asked to see a doctor, nurse practitioner or practice nurse at least once a year. | Book review when requested to avoid prescription delays. |
Test results, investigations and confidentiality
The official test-results page says you should be told how long to wait when you attend for a test. Only call after enough time has passed. Reception staff are not qualified to comment on results, so you may need a follow-up appointment with a doctor if results need explanation.
When you attend for a blood test, scan, swab or investigation, ask how long results normally take.
The practice asks patients to call only after enough time has passed.
The official page says patients can manage test results through the NHS App where access is available.
The practice will usually give results only to the person they relate to unless permission is recorded or the patient cannot understand them.
If you feel worse while waiting, use the GP, NHS 111 or 999 depending on severity.
Sick notes, fit notes and self-certification
The official sick/fit note page says if you have been ill for 7 days or less, you do not need to see a doctor and can complete a self-certification form yourself. If you have been ill for longer than 7 days, you can use the official Accurx patient portal route to request a sick or fit note.
7 days or less
You usually complete self-certification yourself. Your employer may provide its own form.
More than 7 days
Use the practice fit-note request route and give clear dates of illness and work absence.
Employer asks early?
The official page says a doctor’s note under 7 days can involve a charge. Check with the practice before requesting.
Further sick note
The official page provides a route for additional sick notes if your illness continues.
Home visits: when to request one
The official appointments page says patients should come to the surgery where possible because the proper equipment and facilities are available. If you need a home visit, the practice asks you to call reception before 10:00 where possible. Home visits are for patients who are housebound or too ill to visit the practice.
| Situation | Likely route | Important note |
|---|---|---|
| Housebound or too ill to attend | Call before 10:00 where possible | Give enough detail so the doctor can decide urgency. |
| GP thinks visit is clinically needed | Home visit may be arranged | The GP decides whether a visit is needed and how urgent it is. |
| Community nursing need | GP referral may lead to community nurse visit | Community nurses are different from GP home visits. |
| Recently had a baby / child under five | Health visitor may visit where suitable | The official page mentions health visitor support for relevant families. |
| Emergency symptoms | Call 999 | Do not wait for a GP home visit in an emergency. |
Register with Monkfield Medical Practice
The official new-patients page says Monkfield Medical Practice welcomes requests for registration from patients living in or moving to Cambourne. It also says patients will be registered with one of the GPs, but can see any doctor in the practice.
The official page says registration requests are welcomed from patients living in or moving to Cambourne.
Start from the official new-patient page or NHS profile so your details go to the right practice.
If you take regular medicine, plan before changing GP because records and medication reviews can take time.
The official page says patients have a named accountable GP, but do not have to see that GP when booking appointments.
If you are ill while away from home, temporary registration may be possible for up to three months, but practices do not have to accept temporary patients except emergency treatment duties.
Clinics and services at Monkfield Medical Practice
The official services pages include clinics, travel health, Pharmacy First, sick/fit notes, test results, NHS health checks, EPS, GP extended hours, personalised care, physio, learning disability health checks, health coaches, mental health support, non-NHS services and self-referral routes.
Interpreter, chaperone, late arrival and visiting the surgery
The official appointment page says patients needing an interpreter should notify reception so this can be arranged. It also says patients can ask for a chaperone during examinations, and the doctor or nurse may also arrange a chaperone where appropriate.
Interpreter help
Tell reception when booking if you need an interpreter. Do not leave this until the appointment if avoidable.
Chaperone support
If you would like another trained person present during an examination, tell the clinician or ask when booking.
Late arrival
If you are late, the official page says you may not be seen. Call as soon as possible if travel is delayed.
Reception questions
Reception may ask what you need help with so the practice can choose the right service, not to block your care.
Hello, I have an appointment or request with Monkfield Medical Practice. I need help with [interpreter / chaperone / mobility support / hearing support / carer involvement / extra time]. Can this be added before I attend?
CQC rating, reviews and patient feedback
CQC lists Monkfield Medical Practice as Overall Good, and says the latest review of information and data was carried out on 6 July 2023 with no evidence found at that stage to reassess the rating. Ordinary online reviews can help, but always check dates and patterns because staff, forms, appointment systems and services can change.
Use CQC for inspected quality
CQC is more formal than a single star review and includes inspection history, domains and monitored services.
Use NHS profile for core facts
NHS.uk is useful for GP profile, official address, code and registration route.
Check dates on reviews
Old comments may not reflect current phone demand, online request forms, prescriptions or staffing.
Look for patterns
Repeated themes are more useful than one isolated positive or negative review.
Monkfield Medical Practice map, directions and photos
Address: Monkfield Medical Practice, Sackville House, Sackville Way, Great Cambourne, Cambridge, CB23 6HL. Use the map for planning only. Confirm your appointment time, opening hours and access needs before leaving home.
Before travelling
Check appointment time, clinician type, opening hours, access needs and whether you need to bring medication, samples, letters or forms.
If you need photos
Use Google Maps street-level images where available, but rely on the official Sackville House address rather than old third-party photos.
If someone else is driving
Send them the full address and postcode: Sackville House, Sackville Way, Great Cambourne, Cambridge, CB23 6HL.
If you are late
Call reception as soon as possible. The official page says late patients may not be seen unless immediate medical attention is needed.
What to do when Monkfield Medical Practice is closed
The official opening-hours page says calls between 18:00 and 08:00 on weekdays and all weekend are automatically transferred to NHS 111. It also mentions an out-of-hours service in St Neots at 24 Moore’s Walk, St Neots, PE19 1AG, but says you must call first and appointments are subject to availability.
| Problem | Use this service | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing difficulty, heavy bleeding, collapse, seizure, severe allergic reaction, overdose. |
| Urgent but not life-threatening | NHS 111 online or call 111 | You need medical help today and cannot wait for the practice to reopen. |
| St Neots out-of-hours GP | Call first: 01480 219317 | The official page says appointments are first come, first served and subject to availability. |
| Minor injury or dressing | Use the correct MIU, UTC, pharmacy, NHS 111 or GP route | The official page says the St Neots OOH service cannot see minor injuries or do dressings. |
| Emergency prescription | NHS 111 or pharmacy | NHS 111 can help direct urgent prescription support when the surgery is closed. |
| Mental health crisis | NHS 111 option 2, local crisis route, Samaritans 116 123, or 999 if immediate danger | Use urgent support if you feel unsafe or at risk of harm. |
Official source check and reference notes
Official sources checked before writing: NHS.uk GP profile, official Monkfield Medical Practice website, appointments page, opening-hours page, prescriptions page, new-patients page, staff page, clinics page, travel health page, sick/fit note page, test-results page, EPS page, services page and CQC profile.
Official links: NHS.uk Monkfield Medical Practice profile · Official practice website · Opening hours · Appointments · Prescriptions · New patients · Staff · Clinics · Travel health · Sick/fit notes · Test results · CQC rating · NHS 111 online
Accuracy note: opening hours, protected learning closures, appointment forms, online booking rules, registration status, clinician lists, prescription processing, clinics, out-of-hours routes and CQC records can change. This page gives a practical patient route and links back to official sources for final checks.