Gilmore Medical Practice: phone, appointments, prescriptions, results and patient routes
Gilmore Medical Practice is an NHS Scotland GP surgery at Tollcross Health Centre, 10 Ponton Street, Edinburgh EH3 9QQ. This guide gives the practical route for same-day appointments, repeat prescriptions, test results, fit notes, registration, pharmacy help, clinics, mental health support, self-referrals, parking, access and what to do when the surgery is closed.
Use this number for: same-day appointments, book-ahead appointments, test results between 11am and 4pm, prescription issues that cannot be solved online, home-visit requests before 10am, registration support, access needs, interpreter requests, fit-note questions and appointment cancellation.
Gilmore Medical Practice
Tollcross Health Centre
10 Ponton Street
Edinburgh
EH3 9QQ
NHS 24 lists the address as Tollcross Health Centre, Ponton Street, Edinburgh EH3 9QQ. The practice website displays 10 Ponton Street.
Open directionsDecision hub: choose the right Gilmore Medical Practice route
Use this before calling, travelling or filling in a form. It reduces wasted calls and helps patients get to the right service faster.
Life-threatening emergency
Call 999. Examples: chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, severe burns, serious allergic reaction or not responding.
Urgent, not life-threatening
Use NHS 24 on 111, especially when the practice is closed or you are unsure what care is needed.
Same-day GP help
Phone reception as early as possible after 8am. Same-day appointments are for urgent and routine problems that need dealing with that day.
Book-ahead issue
Ask for a pre-arranged appointment. The practice tries to reserve some appointments that can be booked up to 3 weeks ahead.
Minor illness
Use Pharmacy First Scotland first for common minor illnesses. You usually do not need an appointment and can choose any participating pharmacy.
Urgent walk-in option
Registered patients may use the Wester Hailes walk-in service for suitable urgent health concerns when they cannot attend their usual GP practice.
Opening times, result-call window and practical timing
| Task | Official timing | Best patient action |
|---|---|---|
| General opening | Monday to Friday, 8am to 6pm | Use reception during weekday hours. |
| Weekend | Closed Saturday and Sunday | Use NHS 24 on 111 for urgent non-emergency help. |
| Same-day appointment | Phone as early as possible after 8am | Have symptoms, start date and callback number ready. |
| Home visit request | Contact surgery by 10am | Use only when patient cannot come to the surgery. |
| Test results | 11am to 4pm, at least 3 days after test | Call outside the morning appointment rush. |
| Repeat prescription | 5 working days after requested | Order before you reach your last week of medicine. |
Appointments: same-day, book-ahead, telephone and home visits
The practice aims to offer a choice between face-to-face and telephone appointments. Most appointments are same-day, but some pre-arranged appointments can be booked up to 3 weeks ahead.
999 for emergencies, NHS 24 on 111 when urgent and not life-threatening, GP reception for surgery access during opening hours.
The practice says same-day appointments are used for urgent and routine problems that need dealing with on the day you phone.
Reception may route you to a GP, trainee GP, practice nurse or Advanced Nurse Practitioner.
Book-ahead appointments allow more choice of doctor and time, subject to availability.
The practice says it will call twice. If it cannot reach you after two attempts, you may need to reschedule and it is treated as a missed appointment.
Use home visits only if the patient cannot come to the surgery.
Hello, my name is [name]. My date of birth is [date]. I am registered at Gilmore Medical Practice. I need help because [one clear issue]. It started [when]. It is [getting worse / not improving / affecting sleep or work]. I can attend [face-to-face / phone]. Is this best for a GP, nurse, Advanced Nurse Practitioner, pharmacist, Pharmacy First, Wester Hailes walk-in, NHS 24 or 999?
Repeat prescriptions: 5-working-day rule and safest ordering route
The official prescription page says the most efficient route is the online form. Written requests and the right-hand side of the previous prescription can also be delivered in person or by post.
Best route
Use the online prescription form and complete every required field marked with an asterisk.
Written route
Use a written request or the right-hand side of your previous prescription and deliver it in person or by post.
Processing time
Prescriptions will be ready 5 working days after requested. Requests after 12pm are looked at the following day.
Pharmacy nomination
Nominate the pharmacy you want to collect from. If not, you may collect from the surgery.
| Prescription problem | Official detail | Practical fix |
|---|---|---|
| Can I phone a repeat request? | Phone requests are only accepted in exceptional urgent circumstances. | Use online form, written request, in-person/post route first. |
| Requested after 12pm? | It will be looked at the following day. | Order early in the morning if timing matters. |
| Medicine ordered too early? | The practice says prescriptions will not be issued if requested too early. | Order when genuinely due and allow 5 working days. |
| Going on holiday? | Make arrangements to have enough medicine for that time. | Do not rely on urgent remote prescriptions while away. |
| Temporarily outside catchment? | You may need to register temporarily locally or provide stamped addressed envelope for nearby pharmacy. | Plan before leaving Edinburgh. |
| Need faxed prescription? | The practice says it cannot fax prescriptions. | Use local pharmacy nomination or official alternatives. |
Test results: when to phone and who can receive them
The official results page says to phone between 11am and 4pm for results at least 3 days after your test, unless the doctor asked you to ring earlier.
| Question | Answer | Best action |
|---|---|---|
| When should I call? | Between 11am and 4pm. | Call 0131 536 9800 during that window. |
| How long after the test? | At least 3 days after the test. | Call earlier only if the doctor asked you to. |
| Can someone else ask? | Results are given only to the patient or authorised person. | Arrange consent before a carer or relative calls. |
| Hospital ordered the test? | The hospital or clinic usually manages its own result. | Contact the hospital/clinic first. |
Sick / fit notes: 7-day rule and online request
| Situation | Rule | Action |
|---|---|---|
| Off work 7 days or less | Employer should not ask for GP medical evidence. | Use self-certification when you return to work. |
| Employer still insists | A doctor’s note for 7 days or less may involve a charge. | Ask employer if self-certification is enough first. |
| Off work more than 7 days | You need a Fitness to Work certificate. | Complete the official online form. |
| First fit note for illness | The doctor may call you or arrange an appointment. | Give clear dates and reason. |
| Additional fit note | Doctor may not need to see you again. | Complete additional note section; practice will contact you if appointment needed. |
| Non-urgent form timing | Official form says response may take up to 3 working days. | Do not use it for urgent medical help. |
Register with Gilmore Medical Practice: catchment, forms, ID and temporary patients
The official registration page says patients should first check the practice boundary. At some times, the practice can only take a limited number of patients per week depending on list size.
Registration is for patients living within the practice boundary and meeting current practice criteria.
The practice says it registers people newly moving into the area who do not already have a local GP, or people already in the area without a GP.
Print and complete the Patient Registration Form and Patient Questionnaire.
The practice asks for proof of address and photographic identification, brought to reception between 10am and 4pm Monday to Friday.
Do not complete full registration forms. Contact the practice about temporary patient registration.
Wester Hailes walk-in service for registered patients
The practice news says a walk-in service is available for patients registered at Gilmore Medical Practice. It is for suitable urgent health concerns when you cannot attend your usual GP practice.
| Use it for | Do not use it for | Practical note |
|---|---|---|
| New pain, rashes or fever | Medical emergencies | Open every day 12 noon to 8pm; no appointment needed. |
| New coughs, throat, ear or chest infections | Minor injuries such as sprains/minor burns | Minor injuries should use 111 route. |
| Urgent bladder or urine problems | Long-term or pre-diagnosed conditions | You may see a GP or Advanced Nurse Practitioner. |
| Urgent women’s health issues | Repeat prescriptions or medicine reviews | Physiotherapy services are listed as available Monday to Friday on the news page. |
| Urgent skin conditions and new stomach problems | Routine sexual health checks, sick notes, travel vaccinations | Not suitable for pregnant patients or children under 5. |
Pharmacy First Scotland: faster help for minor illness
The practice patient information page explains that Pharmacy First Scotland is an NHS service from local community pharmacies. If you have a minor illness, a pharmacy is often the first place to go.
Clinics, contraception, vaccinations and travel advice
| Need | Official route | Patient action |
|---|---|---|
| Pregnancy / midwife | Self-refer by calling 0131 536 2009 between 9am and 4:45pm. | Use this route instead of waiting for a GP if newly pregnant. |
| Baby clinic | 8-week baby checks by appointment; register child as soon as possible. | Central Vaccination Team handles immunisations at Tollcross Health Centre. |
| Cervical smear | Eligible patients aged 25–64 are called by letter. | Book nurse appointment when recall letter arrives. |
| Chronic disease reviews | Asthma, COPD, high blood pressure, heart disease, diabetes and similar conditions reviewed at least once/twice yearly. | Expect annual review around birthday month. |
| Contraception | Doctors and nurses advise; some GPs provide implant/coil services. | Book normal appointment first to discuss. |
| Sexual health | Nurse appointment for STI screening including Chlamydia, Gonorrhoea, HIV and Syphilis routes. | Ask reception for nurse appointment or relevant self-test links. |
| Travel vaccines | Practice no longer provides travel vaccinations. | Use Fit For Travel and NHS Lothian travel clinic. NHS Lothian travel clinic phone: 0131 537 2823. |
| Routine vaccinations | Provided by Health and Social Care Partnership, not the surgery. | Vaccination helpline listed: 0300 790 6296. |
Self-referral and community resource routes
Not every problem needs a GP appointment first. These routes help users act faster.
| Need | Route / contact | Useful details |
|---|---|---|
| Muscle or joint problem | Physiotherapy self-referral. | GP referral may not be needed. Postal address listed: Physiotherapy Department, Slateford Medical Centre, 27 Gorgie Park Close, Edinburgh EH14 1NQ. |
| Adult physiotherapy phone | Physiotherapy Dept: 0131 536 9730. | Use for physiotherapy route questions. |
| Children’s physio helpline | Thursday mornings 9am–11am. | Muscle/bone/joint pain: 0131 312 1079. Development/motor concerns: 0131 312 2347. |
| Podiatry | Podiatry Dept: 0131 536 1627. | Self-referral possible for eligible foot/ankle problems. |
| Health visitors | 0131 536 9770. | For children under 5 who are not yet at school. |
| District nurses | 0131 536 9755. | Community nursing support. |
| Midwives | 0131 536 9847. | Community midwife team contact. |
| Community Link Worker | Ask practice about Liam Moffat / link worker support. | Helps patients access support services and local resources. |
Mental health: GP, wellbeing appointment and urgent support
| Situation | Official / practical route | Contact or next step |
|---|---|---|
| Low mood, anxiety or other mental health issue | Book GP appointment to discuss. | Phone reception during opening hours. |
| Over 18 and needs wellbeing support | Book 30-minute Wellbeing appointment with Practice Nurse. | Can be GP-referred or booked by patient via reception. |
| Emergency out of hours | NHS 24 on 111. | Available 24/7. |
| Breathing Space | Free confidential helpline. | 0800 83 85 87; Mon–Thu 6pm–2am, Fri 6pm–Mon 6am. |
| Samaritans local branch | Confidential listening support. | 0131 229 9999; local branch 9am–10pm. |
| Edinburgh Crisis Centre | Local confidential helpline. | 0808 801 0414; text 07974 429 075. |
Doctors, nurses, pharmacists and other team members
The official team page lists GPs, GP registrars, nurses, healthcare assistant, pharmacists, admin staff, health visitors, district nurses, midwives, physiotherapy and podiatry contacts.
Non-NHS services and private fees
Some letters, forms and examinations are private work and may require payment. Always confirm current fees with reception before relying on old paperwork.
| Private item | Listed fee | Practical note |
|---|---|---|
| Private sick line | £15 | Different from normal NHS fit note rules. |
| Short typed letter | £15 | Give exact wording and who it is for. |
| Short student fit note proforma | Free | Still check what your university requires. |
| Jury duty exemption | Free | Provide summons/details. |
| Full medical report with examination | £180 | Book early; may need clinical appointment. |
| Full medical report, no examination | £135 | Record review/report work. |
| Short report on proforma | £45 | Bring full form. |
| Sickness/accident claim form | £40 | Insurance request. |
| Holiday cancellation form | £30 | Travel insurance evidence. |
| Pregnant women fit to fly | £15 | Check airline deadline. |
| DVLA/HGV/PSV examination | £150 | Bring licence/form instructions. |
| Firearms certificate first / renewal | £200 / £100 | Record checks likely required. |
Parking, disabled access, translation and visit tips
Disabled access
The official about page says there is good disabled access to consultation rooms, a designated parking bay near the entrance, a ramp and accessible toilet facilities.
Parking
The official parking page says there is a free patient car park. A 2026 building-works notice restricted parking to two disabled bays from 19/01/2026 to 08/05/2026, so check current signs and notices before parking.
Vehicle registration
The parking page says patients should use the touchscreen by reception to register vehicle registration or risk a parking ticket.
Translation
Make reception aware if you need a translator. The practice says an interpreter can be arranged for a pre-booked appointment if enough notice is given.
Complaints, records and patient responsibilities
| Need | Route | Practical wording |
|---|---|---|
| Make complaint | Contact Practice Manager by telephone or in writing. | Give dates, names if known, what happened, what harm/risk occurred and what outcome you want. |
| Compliment | Use practice feedback/complaints route. | Name the team member/service if possible. |
| Access to medical records | Use the practice access-to-records route. | Identity and confidentiality checks apply. |
| Update contact details | Tell reception if name, address or telephone number changes. | If you move outside the practice area, you may need to register elsewhere. |
| Longer appointment needed | Tell receptionist in advance. | Routine appointment length may not fit complex/multiple problems. |
Gilmore Medical Practice map and local arrival checklist
Address: Gilmore Medical Practice, Tollcross Health Centre, 10 Ponton Street, Edinburgh EH3 9QQ. Use this map for planning only; confirm your appointment, live opening details, parking notices and access needs before travelling.
Before leaving home
Check appointment type, time, clinician, parking notice, medicine list, forms, samples, hospital letters, glasses/hearing aids and interpreter/access needs.
If someone else is driving
Send the full address: Tollcross Health Centre, 10 Ponton Street, Edinburgh EH3 9QQ. Ask them not to rely only on “Gilmore” in maps.
If you are late
The appointment page says if you are late the doctor may not be able to see you. Phone reception as soon as possible.
If it is a phone appointment
Keep your phone charged and nearby. The practice calls twice; missed calls can mean rescheduling.
What to do when Gilmore Medical Practice is closed
| Problem | Use this | Examples |
|---|---|---|
| Life-threatening emergency | 999 | Chest pain, stroke signs, severe breathing difficulty, severe bleeding, collapse, not responding. |
| Urgent but not life-threatening | NHS 24 on 111 | You are too unwell to wait, unsure where to go, or think you may need urgent care. |
| Child under 5 | NHS 24 on 111 | The homepage says for children under 5 call 111. |
| Age 5 and over | 111 online or NHS 24 route | Use online triage if suitable; call if needed. |
| Minor illness | Pharmacy First Scotland | Coughs, colds, sore throat, cystitis in women, thrush, eczema and other minor conditions. |
| Routine admin | Wait for practice reopening | Letters, forms, routine results, registration, non-urgent prescription questions. |
Official action links used
These links are placed after the practical explanation so users know what to prepare before opening official forms.
Official practice website · NHS 24 practice listing · Appointments · Repeat prescriptions · Test results · Sick / fit notes · Register · Wester Hailes walk-in · Pharmacy First · Clinics · Physiotherapy · Podiatry · Non-NHS fees · Team · About/access/policies