Crumlin Medical Practice | NHS GP Appointments & Hours

Emergency first: MedicalPracticeUK.org is an independent patient-information website, not Crumlin Medical Practice or Health and Social Care Northern Ireland. Call 999 for a life-threatening emergency. If the practice is closed and you need urgent medical help that cannot wait, use the GP out-of-hours service on 028 2566 3500.

Crumlin · County Antrim GP guide

Crumlin Medical Practice: appointments, hours, prescriptions and Glenavy branch

Crumlin Medical Practice is a Northern Ireland GP practice based at 1 Glenavy Road, Crumlin, BT29 4LA, with a second surgery at 66 Main Street, Glenavy. Appointments are booked by telephone or at reception, with urgent requests added to the doctor-on-duty triage system when no routine appointment is available.

Choose the right route Appointments Map and directions

1. Contact surgery

2. Urgent triage if neededIf no appointment is available and the problem is urgent, the doctor on duty can return your call.

✓3. Next routeGP, practice nurse, pharmacy, physiotherapy, optometry or out-of-hours care.

Crumlin surgery telephone

028 9442 2209

Use this number for appointments, urgent triage during opening hours, home-visit requests, registration help, test-result follow-up and general practice enquiries.

Call Crumlin Official practice website

Main surgery address

Crumlin Medical Practice
1 Glenavy Road
Crumlin
County Antrim
BT29 4LA

The current nidirect GP directory confirms the same address and main telephone number.

Open directions

Crumlin

028 9442 2209

Glenavy

028 9442 2216

Appointments

Mon–Fri 9am–5:30pm

Out of hours

028 2566 3500

Fast answer: Crumlin Medical Practice is at 1 Glenavy Road, Crumlin BT29 4LA, with a branch at 66 Main Street, Glenavy BT29 4LW. Both sites currently publish appointment availability Monday to Friday from 9:00am to 5:30pm. Call Crumlin on 028 9442 2209 or Glenavy on 028 9442 2216.

Start here: use the correct Crumlin route

You need	Best first step	What happens next
Life-threatening emergency	Call 999.	Do not wait for GP triage or out-of-hours primary care.
Routine GP appointment	Call Crumlin on 028 9442 2209 or Glenavy on 028 9442 2216, or book at reception.	Consultations are arranged by appointment during published opening hours.
Urgent problem while open	Call the appropriate surgery and say the problem is urgent.	If no appointment is available, the practice says you can be placed on the duty-doctor triage list for a callback.
Home visit	Call before 10:00am where possible.	The GP decides whether the condition requires a home visit and how urgently.
Repeat prescription	Use online ordering, the repeat slip, your chemist, post or the prescription line.	Allow two full working days for processing.
Test result	Wait for the timeframe given when the test was arranged, then contact the practice.	Reception can provide available information but cannot clinically interpret the result.
Minor illness	Use Northern Ireland Pharmacy First where suitable.	A pharmacist can assess and treat several common conditions without a GP appointment.
Urgent help when closed	Call GP out of hours on 028 2566 3500.	Advice, an out-of-hours centre consultation or home assessment may be arranged where clinically appropriate.

For general UK GP terminology, see the Medical Practice UK patient guide, but remember that Northern Ireland registration and out-of-hours systems differ from England.

Crumlin and Glenavy are two sites of the same practice

Crumlin Medical Practice

1 Glenavy Road
Crumlin
County Antrim
BT29 4LA

Phone: 028 9442 2209

Glenavy Surgery

66 Main Street
Glenavy
BT29 4LW

Phone: 028 9442 2216

Check which site you booked. The same GP partnership operates both locations, but they have different addresses and telephone numbers.

Crumlin Medical Practice opening hours

The practice currently publishes the same appointment hours for Crumlin and Glenavy.

Day	Crumlin	Glenavy
Monday	9:00am–5:30pm	9:00am–5:30pm
Tuesday	9:00am–5:30pm	9:00am–5:30pm
Wednesday	9:00am–5:30pm	9:00am–5:30pm
Thursday	9:00am–5:30pm	9:00am–5:30pm
Friday	9:00am–5:30pm	9:00am–5:30pm
Saturday	Closed	Closed
Sunday	Closed	Closed

Bank and public holidays can change access. Check the current practice noticeboard before travelling around holiday periods rather than relying on an old closure calendar.

Official opening-hours page

How to book an appointment

Crumlin Medical Practice currently books consultations by telephone or in person at reception during opening hours.

Call the site you want to use.
Crumlin: 028 9442 2209. Glenavy: 028 9442 2216.

Say clearly if the problem is urgent.
If no normal appointment is available, the practice says urgent patients can be added to its triage system for the duty doctor to return the call.

Consider whether the practice nurse is more appropriate.
The nurse can provide dressings, injections, immunisations, blood-pressure checks and several clinic services.

Cancel if you cannot attend.
The practice asks patients to give notice so the appointment can be offered to somebody else.

Online appointment booking may not always be available. Northern Ireland GP online services vary by practice and system availability. The safest current booking routes published by Crumlin are telephone and reception.

Official appointment guidance

Home visits: call before 10am

Crumlin Medical Practice asks patients who genuinely need a home visit to contact reception before 10:00am where possible.

When a visit may be appropriate

The practice says home visits are for patients who are housebound or too ill to attend the surgery.

GP decides urgency

The doctor decides whether a visit is clinically necessary and how urgently it should happen.

Reception will need enough information to help the doctor schedule calls. Community nurses may also visit patients at home following GP referral.

Call 999 for a life-threatening emergency. A routine home-visit request is not a replacement for emergency ambulance care.

Repeat prescriptions: five ordering routes and a 48-hour rule

Prescription line 028 9458 0150 repeat prescription requests

Allow two full working days

The practice asks patients to allow 48 hours / two full working days for repeat prescriptions, excluding weekends and bank holidays.

Ordering route	How it works
Online	Use the repeat-prescription link from the practice website after completing the required account setup.
In person	Leave the repeat slip at reception with the medicines you need clearly marked.
Community pharmacy	Leave the request with your preferred chemist where they provide an ordering service.
Post	Send the request to the practice; include a stamped addressed envelope if you need the prescription returned by post.
Prescription line	Call 028 9458 0150.

Medication reviews

Patients on regular repeat medicines are asked to attend a medication review with a doctor, nurse practitioner or practice nurse at least annually. Check the review date shown on the repeat slip so an overdue review does not delay further prescribing.

Official repeat-prescription guidance

Test results: wait for the timeframe you were given

The practice does not publish one universal turnaround for all investigations because blood tests, imaging and other tests take different amounts of time.

Ask at the test how long the result should take.
Use that timeframe before contacting the surgery.

Contact the practice after enough time has passed.
Reception can tell you available information but is not qualified to interpret the medical meaning of a result.

Arrange clinical follow-up if needed.
If the result needs explanation or treatment, book the appropriate follow-up with a doctor or other clinician.

Confidentiality rule: results are normally disclosed only to the patient concerned unless prior permission has been given or the patient cannot understand the information.

Official test-results guidance

Register with Crumlin Medical Practice

The practice currently accepts patients who live within its published seven-mile practice area.

Ask reception to confirm your address is inside the practice area.
Do this before relying on proximity alone.

Complete the registration form and health questionnaire.
The health questionnaire gives the practice useful medical information while previous records are being transferred.

Follow the Northern Ireland Health Service registration process.
Patients already registered in Northern Ireland may use their medical-card details and normal registration paperwork. People coming from outside the UK, or returning after a longer absence, may need the relevant HSCR-1 process.

Bring the documents the practice requests.
Crumlin’s own registration page currently asks for proof of address and photographic identification. Registration rules in Northern Ireland are not the same as the English NHS rule, so do not rely on England-specific advice for this practice.

Temporary patients

The practice also publishes temporary-patient arrangements. A person who is staying locally and needs GP care may contact the surgery to ask about temporary registration and emergency treatment.

Official Crumlin registration information Northern Ireland GP registration guidance

Pharmacy First Northern Ireland may avoid an unnecessary GP appointment

Crumlin Medical Practice directly promotes Pharmacy First. Participating community pharmacies can provide private assessment, advice and treatment for several everyday health conditions.

Everyday health conditions

Services cover conditions such as athlete’s foot, diarrhoea, head lice, mouth ulcers, thrush, scabies, threadworms and other listed minor problems.

UTI service

Many Northern Ireland pharmacies can assess eligible women aged 16–64 with symptoms of uncomplicated urinary tract infection.

Sore throat

Participating pharmacies can assess people aged five or over with sore-throat symptoms and provide appropriate treatment or referral.

Emergency contraception

Emergency hormonal contraception is available free through many participating Northern Ireland community pharmacies.

Official HSCNI Pharmacy First information

Sudden eye problem? NI PEARS may be the correct first route

Crumlin links patients to the Northern Ireland Primary Eyecare Assessment and Referral Service (NI PEARS) for sudden eye problems.

Problems that can fit NI PEARS

Examples include a red or painful eye, sudden reduction in vision, new flashes or floaters, or something in the eye that cannot be removed.

How to access it

Contact a participating local optometry practice. Most opticians in Northern Ireland provide the service or can direct you to one that does.

Published NI PEARS target: suitable patients are generally seen within 48 hours. You must be registered with a GP in Northern Ireland and should have your Health and Care number available.

Northern Trust MSK physiotherapy self-referral

Patients aged 16 or over who live in the Northern Health and Social Care Trust area can self-refer for appropriate musculoskeletal physiotherapy without first booking a GP appointment.

Check whether the problem is suitable.
The published pathway includes neck or back problems, muscle or joint pain and recent sprains or strains.

Use the Northern Trust self-referral form.
An online form and printable paper route are available.

The referral is clinically triaged.
The practice information says a physiotherapist reviews the referral within two working days before placing it on the appropriate waiting list.

Some symptoms need urgent medical assessment rather than routine physiotherapy. The practice’s self-referral page highlights new bladder or bowel control problems, numbness around the inner thighs/genitals/back passage and other serious warning symptoms as reasons to seek urgent medical advice.

Crumlin physiotherapy self-referral guidance

Clinics and services at Crumlin Medical Practice

Heart clinic

Ongoing cardiovascular monitoring is among the practice’s appointment-based clinics.

Hypertension clinic

Blood-pressure and related long-term-condition monitoring is provided by appointment.

Asthma and COPD

The practice runs respiratory reviews for registered patients with asthma and COPD.

Diabetes

Diabetes monitoring is included in the practice’s chronic-disease clinic programme.

Child vaccination

Routine childhood vaccination clinics are provided through the practice.

Cervical screening and contraception

Smear testing, contraception and well-woman care are listed among current services.

Antenatal and postnatal care

The practice provides maternity-related GP support alongside relevant Trust services.

Child development checks

Child-development reviews form part of the wider family-health service.

Minor surgery

Selected minor surgical procedures are available following appropriate clinical assessment.

Travel vaccines are different. Crumlin Medical Practice says it does not operate a travel-vaccination clinic. Patients needing travel-health advice should use a local travel clinic, although some vaccines may sometimes be available on an NHS prescription.

Official clinics and services

Wheelchair access and communication needs

The practice states that its premises provide adequate access for wheelchair users and asks patients who need further assistance to tell the team.

Wheelchair access

Tell reception when booking if you need physical-access assistance or extra time entering the building.

Interpreter or communication support

If communication is difficult, explain the need when booking so reception can advise on the available support route.

Do not email clinical information without prior arrangement. The practice website repeatedly warns that its email account is not monitored as a routine clinical-contact route. Use the telephone for medical matters unless a doctor or staff member has specifically asked you to email something.

Complaints: contact the Practice Manager first

Crumlin Medical Practice’s policy asks patients with a complaint to contact the Practice Manager. Written information about the complaints procedure is available from reception.

Write down the facts.
Include dates, which surgery you attended, the service involved and what outcome you want.

Contact the Practice Manager.
The practice says it aims to settle complaints as quickly and amicably as possible.

If local resolution does not solve the issue, use the Northern Ireland complaints route.
nidirect provides guidance for complaints about family practitioner services, including GPs.

Crumlin practice policies and complaints Northern Ireland health-service complaints guidance

Northern Ireland quality note: do not add an England-style CQC rating

Crumlin Medical Practice is a Northern Ireland GP practice. It is therefore incorrect to attach an English Care Quality Commission GP rating to this surgery.

Use Northern Ireland sources instead. Current practice identity and contact information are available through nidirect and the HSC Business Services Organisation system, while general health and social care oversight in Northern Ireland involves the Department of Health, SPPG and RQIA within their respective responsibilities.

RQIA is Northern Ireland’s statutory health and social-care regulator, but Northern Ireland GP practices do not use the same public CQC five-domain star/rating model used for English GP surgeries. This guide therefore does not invent a “Good” or “Outstanding” rating for Crumlin Medical Practice.

Map and directions to Crumlin Medical Practice

Crumlin Medical Practice
1 Glenavy Road
Crumlin
County Antrim
BT29 4LA

Map provided for location and directions only. MedicalPracticeUK.org is not Crumlin Medical Practice or HSC Northern Ireland.

Glenavy appointment? The branch surgery is at 66 Main Street, Glenavy, BT29 4LW. Check the site named in your booking before travelling.

When Crumlin Medical Practice is closed

Situation	Use this route
Life-threatening emergency	Call 999.
Urgent GP problem that cannot wait	Call Dalriada GP out of hours on 028 2566 3500.
Minor everyday illness	Use a community pharmacy and Pharmacy First where appropriate.
Sudden eye problem	Contact a participating NI PEARS optometrist where the condition fits the scheme.
Routine appointment or admin request	Contact Crumlin or Glenavy when the surgery reopens.

Nearest out-of-hours centre: the practice’s current guidance says the nearest local out-of-hours primary-care centre is based at Antrim Hospital, although the service decides whether a centre consultation or another response is necessary.

Official sources used

Last verified: 21 September 2026.

Crumlin Medical Practice FAQs

Where is Crumlin Medical Practice and what is the phone number?

Crumlin Medical Practice is at 1 Glenavy Road, Crumlin, County Antrim, BT29 4LA. The main Crumlin telephone number is 028 9442 2209.

Does Crumlin Medical Practice also have a Glenavy surgery?

Yes. Glenavy Surgery is part of the same practice and is at 66 Main Street, Glenavy, BT29 4LW. Its telephone number is 028 9442 2216.

What are Crumlin Medical Practice opening hours?

The practice currently publishes appointment availability at both Crumlin and Glenavy from 9:00am to 5:30pm Monday to Friday. Both sites are closed at weekends.

How do I book a GP appointment?

Appointments can be booked by telephone or in person at reception during opening hours. Call Crumlin on 028 9442 2209 or Glenavy on 028 9442 2216.

What happens if my problem is urgent and no appointment is available?

The practice says urgent patients can be placed on its triage system. The doctor on duty will return the call and decide the appropriate next step.

How do I request a home visit?

Call reception before 10:00am where possible. Home visits are intended for patients who are housebound or too ill to attend. The GP decides whether a visit is medically required and how urgently it should take place.

How do I order a repeat prescription and how long does it take?

You can order online, leave a marked repeat slip at reception, ask your chemist to submit the request, send it by post or use the prescription line on 028 9458 0150. Allow two full working days or 48 hours, excluding weekends and bank holidays.

How do I register with Crumlin Medical Practice?

You need to live within the practice’s seven-mile area and complete its registration form and health questionnaire. The practice currently asks for proof of address and photographic identification and uses Northern Ireland Health Service registration procedures.

What should I do when Crumlin Medical Practice is closed?

For urgent GP problems that cannot wait, call the GP out-of-hours service on 028 2566 3500. Call 999 for a life-threatening emergency. For suitable everyday illnesses, a Northern Ireland community pharmacy may be able to help through Pharmacy First.

Does Crumlin Medical Practice have a CQC rating?

No England-style CQC GP rating applies. Crumlin Medical Practice is in Northern Ireland. Current practice information should be checked through Crumlin Medical Practice, nidirect and Health and Social Care Northern Ireland sources rather than an English CQC rating.

Independent information notice: MedicalPracticeUK.org is not Crumlin Medical Practice, Glenavy Surgery, nidirect, HSC Northern Ireland, Dalriada GP Out of Hours or RQIA. Appointment availability, holiday closures, online services, prescription processing, staff and registration arrangements can change. Use the official links above for live information affecting an immediate healthcare request or visit.

Crumlin Medical Practice Call 028 9442 2209