Clifton Court Medical Practice | NHS GP Surgery Court

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Emergency first: MedicalPracticeUK.org is an independent patient-information website, not Clifton Court Medical Practice, NHS North East and North Cumbria, NHS 111 or CQC. Call 999 for a life-threatening medical or mental-health emergency. For urgent help that is not life-threatening when the surgery is closed, use NHS 111 online or call 111.
Darlington NHS GP patient guide

Clifton Court Medical Practice: appointments, online consultations, hours and patient help

Clifton Court Medical Practice is an NHS GP surgery on Victoria Road, Darlington, County Durham, DL1 5JN. Patients can request care by telephone, online routes and booking links, and the latest CQC assessment found a mix of urgent same-day, short-wait and routine appointments available.

Choose the right route Appointment steps Map and directions
1. Contact practice
2. Care navigationSame-day GP, short-wait appointment, routine slot, pharmacy or physiotherapy.
✓3. Right careTelephone, face-to-face care, advice, prescription or another service.
Main practice telephone
01325 465646

Use the main number for appointment help, urgent same-day problems, nurse bookings, home-visit requests, online-access support, registration questions, prescription problems, accessibility needs and anything that should not wait for an online consultation.

Call 01325 465646 Official practice website
Practice address

Clifton Court Medical Practice
Victoria Road
Darlington
County Durham
DL1 5JN

CQC and NHS records use this address and the same main telephone number. The practice is close to Darlington town centre and railway-station area.

Open directions
Phone
01325 465646
NHS code
A83040
New patients
Currently accepting
CQC
Overall Good
Fast answer: Clifton Court Medical Practice is at Victoria Road, Darlington, DL1 5JN, phone 01325 465646. NHS currently shows the practice accepting new patients. The latest CQC assessment, carried out in March 2026 and published on 6 May 2026, kept the service Overall Good. CQC found urgent same-day, 1–2-day and routine appointments available through telephone, booking links and online routes, with further extended-access appointments available locally.
Opening-hours caution: current CQC evidence confirms extended appointments at Clifton Court until 7:30pm on Mondays and from 7:30am on Tuesdays. Darlington Council’s practice-hours dataset lists normal reception access as Monday 8am–12pm and 2pm–6pm, then Tuesday–Friday 8am–6pm. Older directories display different extended-hour combinations, so check the live NHS/practice page before travelling solely for an early or late session.

Start here: choose the correct Clifton Court route

You need Best first step What to expect
Life-threatening emergency Call 999. Do not wait for GP reception or an online form.
Urgent problem today Call 01325 465646. CQC found urgent same-day appointments available.
Routine GP appointment Use phone, the practice booking route or online contact. CQC found a mix of same-day, 1–2-day and routine availability.
Online advice for a non-emergency problem Use the official Clifton Court online consultation. The service can provide advice, decide whether an appointment is needed or offer treatment where appropriate.
Nurse appointment Telephone the surgery. The practice’s online-consultation FAQ currently directs nurse bookings to the surgery by phone.
Repeat medicine Use the normal repeat-prescription route / NHS online services. Do not use the eConsult medical form for routine repeat prescriptions.
New-patient registration Use the current NHS or practice registration route. NHS currently says the practice is accepting new patients; CQC confirms online registration is available.
Home visit Call reception. CQC says home-visit requests are triaged by the duty GP.
Urgent help when closed Use NHS 111 online or call 111. NHS 111 directs you to the appropriate urgent service.

For wider help with GP registration, appointments and NHS patient routes, see the MedicalPracticeUK NHS medical practice guide.

Clifton Court Medical Practice opening hours

The safest way to read the timetable is to separate normal reception hours from extended appointment sessions.

Day Normal published reception access Extended-access context
Monday 8:00am–12:00pm and 2:00pm–6:00pm CQC’s 2026 assessment says Clifton Court patients can attend extended appointments at the practice until 7:30pm.
Tuesday 8:00am–6:00pm CQC says appointments are available from 7:30am.
Wednesday 8:00am–6:00pm Wider evening access may be available through Darlington GP Federation arrangements.
Thursday 8:00am–6:00pm Check booking location before attending.
Friday 8:00am–6:00pm Routine weekday access; plan prescriptions before weekends.
Saturday Closed Darlington Federation appointments operate at other extended-access sites.
Sunday Closed Use pre-booked federation access where offered; NHS 111 for urgent help when closed.
Why some websites show different hours: older public directories include Clifton Court’s extended sessions inside the surgery-hours table, which can make Monday look like 8am–7:30pm and Tuesday/Thursday like 7:30am–6pm. Current CQC evidence clearly confirms Monday-evening and Tuesday-early appointments, but these should not automatically be treated as ordinary reception opening.

Appointments: same-day, short-wait and routine slots

The latest CQC assessment provides unusually useful current evidence about appointment access at Clifton Court.

1
Urgent today? Telephone the surgery.
Tell reception clearly that the problem needs same-day medical assessment. CQC found urgent same-day appointments available.
2
Routine problem? Use the booking route that suits you.
CQC says appointments were available through telephone contact, booking links and online routes.
3
Answer care-navigation questions.
Reception staff are trained in care navigation. The practice may direct you to a GP, nurse, pharmacist, first-contact physiotherapist, social prescriber or another appropriate service.
4
Use the callback option if offered.
CQC reports that patients can request a telephone callback rather than remain waiting in the call queue.
2026 access finding: when CQC checked the appointment system around the assessment, appointments were still available later in the day. CQC said the provider had demonstrated clear improvement in appointment availability over the previous two years.
Complex needs? CQC says some patients with complex physical, mental-health or social needs receive preferred-clinician access, longer appointment times and care-coordinator support.
Official Clifton Court website Call appointment line

Online consultation: useful for non-emergency clinical and admin requests

Clifton Court’s active online consultation service lets registered patients choose adult or child health problems, routine requests, sick notes, medication questions, test-result questions and long-term-condition or contraception reviews.

Medical problem

Complete a condition form so the practice can review the information and decide whether you need advice, treatment or an appointment.

Routine request

The service includes sick-note, medication-query and test-result request categories.

Same-working-day response

The online-consultation FAQ says the practice normally calls or emails on the same working day after a clinical form is submitted.

Nurse booking

The current FAQ says nurse appointments should still be arranged by telephone rather than through the clinical consultation form.

Urgent medical problem? The online service itself says to contact the surgery straight away, use the out-of-hours service where appropriate or call 999 for an extreme emergency.
Repeat prescription distinction: online consultation can deal with medication queries and may lead to a prescription after clinical review, but the service explicitly says it is not the routine repeat-prescription ordering route.
Open Clifton Court online consultation

Early, evening and weekend GP appointments

Extended access is separate from ordinary reception opening and can take place either at Clifton Court itself or through the wider Darlington GP Federation.

Extended service Current evidence Patient action
Monday at Clifton Court Appointments until 7:30pm Book rather than treating this as walk-in access.
Tuesday at Clifton Court Appointments from 7:30am Confirm your exact booked time before travelling.
Darlington federation evenings Forsyth House service has published Monday–Friday evening access. Your GP practice can advise which location and appointment type applies.
Weekend enhanced access Federation weekend sessions are available in Darlington. These are booked appointments, not an emergency walk-in replacement.
Send the correct location to a driver or carer. An enhanced-access appointment may not be at Clifton Court even though Clifton Court arranged it.

Repeat prescriptions: use the normal repeat route, not eConsult

Clifton Court has online repeat-prescription functionality and electronic prescribing. The online-consultation FAQ is clear that routine repeat prescriptions should be ordered through the practice’s normal prescription system rather than as a medical eConsult.

NHS App / online services

If your authorised repeat medicine is visible in your NHS account or linked GP online service, select the item and send the request to the practice.

Nominated pharmacy

The practice can send prescriptions electronically to a nominated pharmacy. Check that the correct pharmacy is recorded before submitting a request.

Medication question

If you need clinical advice about a medicine rather than simply reordering it, the online consultation includes a medication-query route.

Medicine not available to order?

It may need review or may not be authorised as a repeat. Contact the surgery rather than repeatedly sending the same request.

Processing-time caution: a reliable fresh Clifton Court processing promise was not published in the official pages accessible during this verification, so this guide does not invent a 48-hour or 3-day guarantee. Order repeat medication before you run out and check the live practice instruction if timing matters.

For general NHS prescription and pharmacy guidance, see the MedicalPracticeUK medication guide.

Test results: use the online route or contact the surgery after the expected timeframe

The active Clifton Court online service includes test results as a routine-request category, and CQC’s 2026 assessment says referrals and test results were managed in a timely way.

1
Ask when the test is ordered.
Blood tests, urine tests, scans, X-rays and specialist investigations can have very different turnaround times.
2
Use the official online result-query route where appropriate.
The practice’s eConsult service includes test-result requests.
3
Check NHS App if results are available to your account.
Do not assume every result appears at the same time or before clinical review.
4
Contact the practice if symptoms worsen.
CQC says patients receive safety-netting advice to contact the practice if they have not heard within the expected timeframe or their condition deteriorates.
Hospital-ordered investigation? Ask whether the hospital team or GP is responsible for explaining it. The organisation that orders a test is often responsible for follow-up.

Register with Clifton Court Medical Practice

NHS currently lists Clifton Court Medical Practice as accepting new patients. CQC’s 2026 report says the practice has online registration processes and supports registration for people in vulnerable circumstances, including people experiencing homelessness and Travellers.

1
Use the current NHS profile first.
Confirm that the practice is still accepting new patients when you apply.
2
Check the practice area.
A current NHS “accepting patients” status does not automatically mean every address outside Darlington can register.
3
Use online registration where available.
CQC confirms patients can complete registration forms online.
4
Protect repeat medication during the move.
Keep a current medicine list and enough supply where possible while records transfer from your previous practice.
NHS registration rule: NHS guidance says you do not need proof of address, proof of immigration status, ID or an NHS number simply to register with a GP surgery in England. These details can help match records, but lack of them should not by itself prevent registration.
Current NHS Clifton Court profile

Home visits: duty-GP triage decides the next step

The practice’s online consultation cannot be used to request a home visit. Patients must contact the surgery, and CQC’s latest assessment says home-visit requests are triaged by the duty GP.

1
Call 01325 465646.
Explain why the patient cannot safely attend the practice.
2
Give symptoms and access details.
Include the patient’s location, callback number, how long they have been unwell and any worsening signs.
3
Expect clinical assessment.
The duty GP decides whether a home visit, telephone advice, another clinician or another service is the appropriate response.
Home visits are not emergency response. Call 999 if the patient has a life-threatening problem rather than waiting for GP triage.

Services and support around the practice

CQC and current practice information show a multidisciplinary service rather than a GP-only surgery.

GP & nurse practitioner care

Same-day and planned assessment is supported by GPs and nurse practitioners according to clinical need.

Practice nursing

The practice team includes nurses and healthcare assistants supporting screening, monitoring, vaccinations and planned clinical work.

Clinical pharmacy

Pharmacist and pharmacy-technician roles support safer medicine use, reviews and prescribing work.

First Contact Physiotherapy

CQC says patients may be navigated directly to first-contact physiotherapists where that is more appropriate than a GP appointment.

Social prescribing

The practice has developed care-coordinator/social-prescriber roles for issues including social isolation, housing, finances, complex conditions and mental health.

Training practice

Clifton Court supports GP registrars and medical students, with supervision and structured learning.

Complex care: CQC described an enhanced support model for patients with combined physical, mental-health and social needs, including longer appointments, preferred clinicians and multidisciplinary review.

Accessibility and communication support

The latest CQC assessment provides strong current evidence that Clifton Court’s premises and communication systems are designed to support different access needs.

Physical disability access

CQC says the building provides appropriate facilities and safe access for people with physical disabilities.

Accessible information

CQC found that the practice met the Accessible Information Standard and recorded individual communication needs in patient records.

Easy-read information

The practice produces easy-read information and supports people who face digital barriers.

Translator / longer appointments

CQC says patient records can flag individual needs such as an interpreter or longer appointment.

Tell reception before the visit where possible. Say if you need an interpreter, easy-read communication, more appointment time, wheelchair support, carer involvement or another reasonable adjustment.

Complaints: direct route to the Practice Manager

Clifton Court publishes a detailed formal NHS complaints process. Complaints can be made in person, by telephone, in writing or by email.

Contact

Practice Manager
Clifton Court Medical Practice
Victoria Road
Darlington
DL1 5JN
Telephone: 01325 465646

Timing

The practice says it will acknowledge a formal complaint within three working days. Its complaints page says it will normally aim to reply or arrange discussion within its stated investigation timeframe.

NHS complaint time limit: the practice advises raising a complaint within 12 months of the incident or of discovering the problem unless there is a good reason for delay.
Official formal complaints procedure

CQC 2026: a fresh comprehensive assessment

Unlike many GP practices whose CQC rating relies only on an older inspection, Clifton Court had a planned comprehensive assessment from 12–19 March 2026. CQC published the assessment report on 6 May 2026.

CQC item Current position Patient context
Overall Good Current CQC overall rating after the 2026 comprehensive assessment.
Safe Good CQC retained the Good rating in the latest assessment.
Effective Good CQC scored the key question 75/100 under its new assessment method.
Responsive Good CQC scored responsiveness 86/100 and highlighted strong appointment-access results.
Patient experience Positive CQC reports that 87% of survey respondents described their overall practice experience as good, above local and national comparison figures.
Report published 6 May 2026 This makes the quality assessment materially more current than the practice’s 2019 inspection.
One medicines-monitoring issue remained: CQC found that some patients taking certain medicines for conditions including high blood pressure, heart failure and chronic kidney disease were potentially overdue blood monitoring. CQC nevertheless retained the Safe rating as Good and noted the practice was following patients up.
Access was a notable strength: 82% of survey respondents said it was easy to get through by phone and 81% found the website easy to use for contact, both above the local and national comparison figures reported by CQC.
Current CQC profile 2026 CQC assessment summary

Map and directions to Victoria Road, Darlington

Clifton Court Medical Practice
Victoria Road
Darlington
County Durham
DL1 5JN

Map provided for location and directions only. MedicalPracticeUK.org is not the official GP practice website.
Access planning: CQC confirms safe access for people with physical disabilities. If parking, wheelchair transfer, an interpreter or another specific adjustment matters to your visit, call reception before travelling.

What to do when Clifton Court is closed

Situation Use this route
Life-threatening emergency Call 999.
Urgent, not life-threatening Use NHS 111 online or call 111.
Minor illness Consider Pharmacy First for suitable conditions such as uncomplicated sore throat, sinusitis, impetigo, shingles, insect bites and some UTIs.
Routine repeat medicine Use NHS App / normal repeat-prescription route and order before the medicine runs out.
Routine GP request Use the practice’s official online consultation when available or contact reception when the surgery reopens.

Related MedicalPracticeUK guides

NHS medical practice guide

General help with GP appointments, registration, NHS App, care navigation, complaints and out-of-hours services.

Medication and prescription guide

Supporting help with repeat prescriptions, nominated pharmacies, medication reviews and urgent medicine problems.

Silverdale Medical Practice

Another northern England NHS GP guide showing a different online-triage, registration and enhanced-access model.

Horton Park Medical Practice

A practical comparison guide covering SystmConnect, urgent/routine response routes, prescriptions and extended access.

Official sources used

Last verified: 21 September 2026.

Clifton Court Medical Practice FAQs

What is Clifton Court Medical Practice’s phone number and address?
The main telephone number is 01325 465646. Clifton Court Medical Practice is on Victoria Road, Darlington, County Durham, DL1 5JN.
What are Clifton Court Medical Practice opening hours?
Darlington Council’s published practice-hours data lists normal reception access as Monday 8:00am–12:00pm and 2:00pm–6:00pm, then Tuesday to Friday 8:00am–6:00pm. CQC’s 2026 assessment separately confirms extended appointments until 7:30pm on Monday and from 7:30am on Tuesday. Check the live practice or NHS page before relying on an early or late appointment time.
How do I get an urgent GP appointment?
Call 01325 465646 and explain that the problem needs same-day medical assessment. CQC’s latest assessment found urgent same-day appointments available alongside 1–2-day and routine appointments.
Can I contact Clifton Court Medical Practice online?
Yes. Clifton Court has an active online consultation service for adult and child health problems, routine requests, sick notes, medication queries, test-result questions and long-term-condition or contraception reviews. Medically urgent problems should be phoned through instead.
Can I request repeat prescriptions through eConsult?
No. Clifton Court’s online-consultation FAQ says the service is not for routine repeat-prescription ordering. Use the practice’s normal prescription route or NHS online services for authorised repeat medicines.
Is Clifton Court Medical Practice accepting new patients?
Yes. NHS currently shows Clifton Court Medical Practice as accepting new patients. CQC’s 2026 assessment also says patients can complete registration forms online and that the practice supports registration for people in vulnerable circumstances.
How do I request a home visit?
Call the surgery on 01325 465646. The online consultation cannot be used for a home-visit request. CQC says home-visit requests are triaged by the duty GP, who decides the appropriate response.
Does Clifton Court Medical Practice have disabled access?
CQC’s 2026 assessment says the building provides appropriate facilities and safe access for people with physical disabilities. It also found that the practice meets the Accessible Information Standard and records individual communication needs such as longer appointments or interpreter requirements.
What is Clifton Court Medical Practice’s current CQC rating?
CQC currently rates Clifton Court Medical Practice Overall Good. A planned comprehensive assessment took place from 12 to 19 March 2026 and the report was published on 6 May 2026. Safe, Effective and Responsive are shown as Good in the current assessment material.
What should I do when Clifton Court Medical Practice is closed?
Use NHS 111 online or call 111 for urgent non-life-threatening medical help that cannot wait until the practice reopens. Community Pharmacy First may help with selected minor conditions. Call 999 for a life-threatening emergency.
Independent information notice: MedicalPracticeUK.org is not Clifton Court Medical Practice, NHS North East and North Cumbria, Darlington GP Federation, NHS 111 or the Care Quality Commission. Opening times, appointment availability, online systems, registration status, prescription routes and extended-access locations can change. Check the official practice, NHS or CQC source for anything affecting an immediate request or visit.
Clifton Court Medical Practice Call 01325 465646