Coppull Medical Practice: Total Triage appointments, opening hours and patient help
Coppull Medical Practice is at 5 Acreswood Close, Coppull, Chorley, Lancashire, PR7 5EN. The practice now uses a Total Triage model for most urgent and routine GP and Advanced Nurse Practitioner requests. Patients submit information through the NHS App or practice website before a GP-led triage team decides the right clinician, timescale and consultation type.
Use this number if you develop an urgent problem after the online triage cut-off, need help completing the form, require a home visit, want to book a non-GP service or cannot safely use the online route.
Coppull Medical Practice
5 Acreswood Close
Coppull
Chorley
Lancashire
PR7 5EN
The practice says it serves Coppull and parts of neighbouring Charnock Richard.
Open directionsCoppull Medical Practice opening hours
| Day | Opening hours | Useful patient note |
|---|---|---|
| Monday | 8:00am–6:30pm | Use the online triage route for most GP/ANP requests. |
| Tuesday | 8:00am–6:30pm | Keep your mobile number up to date for triage responses and booking links. |
| Wednesday | 8:00am–6:30pm | Use the NHS App for routine digital GP services where appropriate. |
| Thursday | 8:00am–6:30pm | The surgery may occasionally close for essential clinician training; check current notices. |
| Friday | 8:00am–6:30pm | Order routine medicines early enough to include weekend pharmacy time. |
| Saturday | Closed | PCN evening/weekend appointments may be available elsewhere in Chorley when pre-booked. |
| Sunday | Closed | Use NHS 111 for urgent non-emergency help. |
Total Triage: the current Coppull appointment system
Coppull updated its Total Triage guidance in May 2026. Most urgent and routine appointment requests for a GP or Advanced Nurse Practitioner are submitted through an online form available on the practice website and through the NHS App.
Submit early where possible so the triage team can assess urgent cases promptly.
The practice asks patients to send requests in this period so the team has time to triage them.
Phone the surgery. An urgent online request submitted after noon will not be handled until the next working day.
In the NHS App, go to Services and choose the option to contact your GP about a health problem.
Explain the problem, how long it has been happening, what has changed, relevant medicines and how the practice can contact you.
The practice says the team includes an experienced Care Navigator and a GP.
You may need a telephone or face-to-face appointment, or the problem may be suitable for another member of the multidisciplinary team.
Urgent requests assessed as urgent are contacted the same day. Routine requests are currently expected to receive an outcome by the end of the next working day.
The practice says replies to requests for extra information received after 4pm may be handled the following working day.
Total Triage may direct you to someone other than a GP
Advanced Nurse Practitioner
The practice says its ANP can assess and prescribe for many conditions and minor illnesses, order tests and make specialist referrals.
Clinical pharmacist
The pharmacy team can support medication reviews, medicines questions and medication changes after hospital care.
First Contact Physiotherapist
Musculoskeletal problems can sometimes be assessed directly by physiotherapy rather than first using a GP appointment.
Mental-health practitioner
The wider primary-care team includes mental-health support for appropriate patients.
Social care prescriber
Social prescribing can help with non-medical issues affecting health and wellbeing and may connect patients with community support.
Community pharmacy
Suitable minor illnesses may be managed by a community pharmacist without using scarce GP appointment capacity.
Routine, urgent and nurse appointments
Total Triage controls most GP and ANP requests, but other planned appointments still have their own practical booking needs.
Routine GP request
Submit a Total Triage request. You can ask for a clinician of your choice, although this is subject to availability.
Urgent GP / ANP request
Submit early, ideally before 9:30am. Urgent appointments may be at short notice and the practice may not be able to offer a flexible time or your preferred clinician.
Annual review
Practice-nurse annual reviews are non-urgent and should be arranged early enough to avoid delays in long-term-condition monitoring.
Non-GP appointment
For nursing, treatment-room or other services, contact the practice if the appointment cannot be booked through your normal online account.
Cancel an appointment you no longer need
Coppull gives patients several cancellation routes. Even a late cancellation is more useful than simply not attending because the practice may be able to offer the appointment to somebody else.
- Follow the cancellation instructions in a text reminder.
- Use your online GP account.
- Cancel through the NHS App where the appointment is shown.
- Call reception on 01257 442524.
Evening and weekend routine appointments in Chorley
Coppull works with neighbouring practices in the Chorley Central Primary Care Network. The practice says additional routine appointments can be available during evenings, weekends and bank holidays, subject to capacity.
Where?
The practice states that these appointments are held in central Chorley and may therefore not take place at Coppull Medical Practice.
How to access them
Ask a Coppull Care Navigator about extended-access availability when a normal weekday appointment is difficult.
Home visits: contact Coppull before 10:30am
If possible, request a home visit before 10:30am.
Use 01257 442524 and explain why you believe the patient needs assessment at home.
Coppull says home visits are for patients who are housebound because of illness or disability.
The practice specifically says transport problems alone are not a reason for a home visit.
Repeat prescriptions: four ordering routes
The current prescription page makes an important distinction between ordering a routine repeat prescription and asking a medication question.
| Prescription route | Current practice guidance |
|---|---|
| NHS App / NHS account | One of the easiest ways to select repeat medicines and send the request. |
| Patient Access | Patients with an account can select eligible repeat items online. |
| Send your name, address, date of birth and required items to prescriptions.coppull@nhs.net. | |
| Paper request | Bring or post the request form to the surgery. |
| Telephone ordering | Routine repeat-prescription orders are not accepted by telephone. |
How long does collection take?
The current prescription page says patients can usually collect medicine from the pharmacy 3–5 working days after ordering.
Prescription question rather than an order?
The current prescription page lists a prescription-query line:
Published query-line hours are 9:30am–3:00pm Monday to Friday. The page also says patients can phone the main surgery number after 10am for medicines-related help.
Test results: NHS App, Patient Access or 9am–3pm
Coppull says it will contact patients when a test result requires further action. Patients should nevertheless keep their mobile and daytime telephone details current so the practice can reach them.
NHS App
Once reviewed, eligible GP test results can be viewed through your NHS account.
Patient Access
Reviewed results may also be visible through Patient Access where your account has appropriate access.
Phone or visit
The current page says patients can phone or visit between 9am and 3pm to ask about results.
Register with Coppull Medical Practice
The current NHS profile says Coppull Medical Practice is accepting new patients. The practice serves Coppull and Charnock Richard, subject to its current boundary.
Use the practice boundary checker or ask reception if you are not sure whether your address is inside the catchment.
Coppull uses the NHS “Register with a GP surgery” service and also keeps paper forms for patients who need them.
The current registration page explicitly says you do not need proof of address, immigration status, identification or an NHS number to use the registration service.
Coppull advises patients taking regular medicine that they may need a doctor appointment so the medicine can be prescribed. Arrange this before your existing supply runs out.
Parents, carers and family members may be able to access services for another registered patient after the practice sets up proxy access.
Who else works with Coppull patients?
Coppull describes a multidisciplinary team that goes well beyond doctors and practice nurses.
Care Navigator
Reception-based Care Navigators work with GPs to direct patients to the professional or service best placed to manage their needs.
Care Co-ordinator
Supports people with more complex needs who may need help navigating health and social-care services.
Advanced Nurse Practitioner
Can assess many illnesses, prescribe within scope, arrange investigations and refer to specialist services.
First Contact Physiotherapist
Provides assessment, diagnosis and treatment planning for appropriate musculoskeletal problems.
Pharmacy team
Clinical pharmacy staff support safe prescribing, medication reviews and medicines changes after hospital treatment.
Mental-health and social support
The wider PCN team includes mental-health, psychological and social-prescribing roles for appropriate patients.
Accessibility and help using the service
Digital access is now especially important because GP and ANP appointment requests are usually triaged online. The practice explicitly says patients who cannot use the form must not be excluded.
No internet access
Call reception. Staff can complete the online triage request for you.
Need help learning the NHS App?
The practice says support is available for patients who would like help setting up the NHS App or learning how to use the online request form.
Physical or learning disability
Tell the practice about any support or reasonable adjustment you need before the appointment so the team can plan appropriately.
Parking or building access is essential?
Contact reception before travelling if a specific parking bay, wheelchair arrangement or other physical facility is essential to your visit. This avoids relying on an old inspection or directory entry.
Complaints and feedback
The current complaints page was reviewed in August 2026. Coppull accepts feedback, suggestions and formal complaints through different routes.
Quick feedback or suggestion
- Talk to a member of staff.
- Use the website feedback route.
- Complete a suggestion slip.
- Join the patient group.
Formal complaint
You can speak to staff or the management team, complete the complaint form, or write to the Practice Manager at:
Coppull Medical Practice
5 Acreswood Close
Coppull
Chorley
Lancashire
PR7 5EN
CQC rating: Good, but the inspection itself is historical
CQC currently displays Coppull Medical Practice as Good overall, with all five key domains also shown as Good.
| CQC area | Current displayed rating |
|---|---|
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |
CQC carried out the comprehensive inspection on which the displayed rating was based.
CQC published the inspection report and Good rating.
CQC reviewed available information and data and said it had not found evidence requiring reassessment of the rating at that stage.
Map and directions to Coppull Medical Practice
Coppull Medical Practice
5 Acreswood Close
Coppull
Chorley
Lancashire
PR7 5EN
What to do when Coppull Medical Practice is closed
| Situation | Use this route |
|---|---|
| Life-threatening medical or mental-health emergency | Call 999. |
| Urgent medical problem that cannot wait | Use NHS 111 online or call 111. |
| Routine evening or weekend GP need | Ask Coppull about pre-booked Chorley Central PCN extended-access appointments. |
| Minor illness | Ask a community pharmacist where the problem is suitable for pharmacy care. |
| Routine prescription | Use NHS App, Patient Access, prescription email or paper request rather than waiting for an urgent appointment. |
Official and authoritative sources
- Coppull Medical Practice official website
- Current opening hours
- Current Total Triage appointment guidance
- Current prescription guidance
- Current test-results guidance
- Current registration and practice-boundary guidance
- Current patient services
- Complaints and feedback
- NHS Coppull Medical Practice profile
- Care Quality Commission Coppull Medical Practice profile
Last verified: 21 September 2026.