Burnbrae Medical Practice | NHS GP Appointments & Hours

Emergency first: This is an independent patient guide, not NHS Scotland, NHS 24, NHS Lanarkshire or Burnbrae Medical Practice. Call 999 now for chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, severe burns, seizure not stopping, severe allergic reaction, overdose, acute confusion, major injury, serious mental health danger, or someone not responding. If it is urgent but not life-threatening in Scotland, call NHS 24 on 111.

Shotts and Newmains NHS Scotland GP guide

Burnbrae Medical Practice: askmyGP appointments, opening hours, prescriptions and two-site access

Burnbrae Medical Practice is an NHS Scotland GP practice with sites at Shotts Health Centre and Newmains Health Centre. This scan-first guide helps patients choose askmyGP, phone, Patient Services, pharmacy, home visit, temporary registration, NHS 24 or 999 without reading long paragraphs or landing on the wrong official page.

Choose the right route Use askmyGP Map and site choice

Need GP help?

SShotts36 Station Road, ML7 5DS.

NNewmains17 Manse Road, ML2 9AX.

✓Right route selected

Main phone numbers

01501 822256

Shotts phone: 01501 822256
Newmains phone: 01698 384482
Out of hours: 111

Use phone when: you cannot use askmyGP, need reception help, need a home visit before 10am, need urgent guidance, need registration support, or you are unsure whether GP, pharmacy, NHS 24 or 999 is safest.

Call Shotts Call Newmains

Practice email and two sites

Email: burnbrae.medicalpractice@lanarkshire.scot.nhs.uk

Shotts Health Centre
36 Station Road
Shotts
North Lanarkshire
ML7 5DS

Newmains Health Centre
17 Manse Road
Newmains
ML2 9AX

Always check which site your appointment is at before travelling. Burnbrae uses both Shotts and Newmains.

Preferred contact

askmyGP

askmyGP hours

8am–12pm weekdays

Shotts phone

01501 822256

Newmains phone

01698 384482

Quick answer: Burnbrae Medical Practice works from Shotts Health Centre, 36 Station Road, Shotts ML7 5DS and Newmains Health Centre, 17 Manse Road, Newmains ML2 9AX. The preferred route for help is askmyGP, available 8am to 12pm Monday to Friday. Phone 01501 822256 for Shotts or 01698 384482 for Newmains. For urgent non-life-threatening help when closed, call NHS 24 on 111.

What people searching “Burnbrae Medical Practice” need fast

This article answers the task behind the search: appointment, phone, site, prescription, registration, result, travel, sick note or out-of-hours help.

Search phrase	Real user need	Fast answer
Burnbrae Medical Practice phone number	Call the correct site.	Shotts: 01501 822256. Newmains: 01698 384482.
Burnbrae Medical Practice appointments	Know whether to use askmyGP or phone.	Use askmyGP 8am–12pm Monday to Friday where possible.
Burnbrae Medical Practice opening hours	Know when the practice is open.	NHS 24 listing shows normal weekday opening 08:00–18:00 for Shotts; contact page shows weekday 8am–6pm.
Burnbrae Medical Practice prescriptions	Order repeat medication safely.	Use Patient Services, paper request form, or pharmacy route. No routine phone/email repeat requests.
Burnbrae Medical Practice Newmains	Find the additional site.	Newmains Health Centre, 17 Manse Road, Newmains, ML2 9AX.
Burnbrae test results	Know who to ask.	Submit askmyGP for practice-requested results; contact hospital/clinic directly if they requested the test.
Burnbrae registration	Join the practice.	Permanent registration is for people staying in the area more than 3 months; temporary registration may apply for visitors.
Burnbrae CQC rating	Searchers may expect CQC.	This is Scotland. CQC does not regulate Scottish GP practices; use NHS Scotland/NHS Lanarkshire routes instead.

Decision hub: askmyGP, phone, pharmacy, NHS 24 or 999?

Use this first so the patient does not wait in the wrong route.

Call 999 now

Chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, severe burns, seizure not stopping, severe allergic reaction, overdose, acute confusion, major injury or someone not responding.

Need GP/practice help

Use askmyGP from 8am to 12pm Monday to Friday. A senior clinician triages requests and prioritises clinical need.

Cannot use askmyGP

Phone reception. Patient Care Advisers may ask for a brief description so the GP team can decide how best to help.

Need repeat medicine

Use Patient Services or paper request route. Routine repeat requests are not taken by phone or email.

Common minor illness

Ask local pharmacy first where suitable. Burnbrae’s prescription page points patients to Pharmacy First for common conditions such as UTI, coughs/colds, diarrhoea and rashes.

Surgery closed

Call NHS 24 on 111 for urgent non-life-threatening help. Call 999 for life-threatening emergencies.

Shotts or Newmains: choose the correct Burnbrae site

Burnbrae Medical Practice operates from two health-centre sites. This is the main practical point for maps, registration, appointments and family members helping a patient travel.

Official contact page Older contact details page

Site	Official details	Use this when
Shotts Health Centre	36 Station Road, Shotts, North Lanarkshire, ML7 5DS. Phone 01501 822256.	Your appointment, form, map or letter says Shotts.
Newmains Health Centre	17 Manse Road, Newmains, ML2 9AX. Phone 01698 384482.	Your appointment, registration instruction or call-back relates to Newmains.
Email	burnbrae.medicalpractice@lanarkshire.scot.nhs.uk.	Use only where the official page/form allows email. Do not email emergency requests.
Out of hours	NHS 24 on 111.	Urgent non-life-threatening help when practice is closed.

Wrong-site warning: do not send a driver only “Burnbrae Medical Practice.” Send either Shotts ML7 5DS or Newmains ML2 9AX based on your appointment message.

Burnbrae Medical Practice opening hours

The official Burnbrae contact page lists weekday access and closed weekends. NHS 24’s listing also shows normal opening times for Burnbrae Practice as Monday to Friday, 08:00–18:00.

Official contact and hours NHS 24 GP listing

Day / route	Listed access	Practical patient note
Monday	8am–6pm / NHS 24 shows 08:00–18:00	askmyGP is available 8am–12pm.
Tuesday	8am–6pm / NHS 24 shows 08:00–18:00	Use online route where possible to reduce phone pressure.
Wednesday	8am–6pm / NHS 24 shows 08:00–18:00	Keep phone available after submitting askmyGP.
Thursday	8am–6pm / NHS 24 shows 08:00–18:00	Order medication early if weekend is near.
Friday	8am–6pm / NHS 24 shows 08:00–18:00	Do not leave urgent admin or repeat medicine until late Friday.
Saturday/Sunday	Closed	Use NHS 24 on 111 for urgent non-emergency help.
askmyGP	8am–12pm Monday to Friday	Use early; it may not be available outside those hours.

Timing tip: opening hours are not the same as appointment availability. askmyGP triage, clinician capacity, public holidays, training closures and urgent demand can change what help is offered that day.

Appointments: how Burnbrae wants patients to request help

The official homepage says the best way to get help is askmyGP. You enter your details as a patient, parent or carer, answer questions about the problem, and requests are triaged by a senior clinician.

Official homepage / askmyGP Clinical appointments guidance Call Shotts Call Newmains

Check emergency signs first.
If it is life-threatening, call 999. If urgent but not life-threatening and the practice is closed, use NHS 24 on 111.

Use askmyGP 8am–12pm Monday to Friday.
Explain the problem clearly. A senior clinician triages requests and prioritises clinical need.

Phone if online access is difficult.
Patient Care Advisers may ask what the concern is so the GP team can decide the safest next step.

Accept the right clinician.
You may be directed to GP, Advanced Nurse Practitioner, mental health nurse, long-term-condition nurse, family-planning nurse, physiotherapist, pharmacist or pharmacy.

Cancel appointments early if you cannot attend.
The old appointment guidance says missed appointments affect access and can trigger practice action after repeated DNA appointments.

askmyGP or phone script

Hello, my name is [name]. Date of birth: [date]. I am registered at Burnbrae Medical Practice. I need help with [one clear issue]. It started [when]. It is [getting worse/not improving]. I have tried [medicine/self-care]. I am worried because [reason]. Is this best for GP, nurse practitioner, mental health nurse, physiotherapist, pharmacist, NHS 24 or 999?

Who may help you: not every request needs a GP

The official appointment page lists several clinician roles and the types of problems they handle. This is useful because asking only for “a doctor” can slow down access when another clinician is more appropriate.

Need	Official role listed	Practical action
Acute minor or major illness	Advanced Nurse Practitioners.	Use askmyGP and describe symptoms, severity and timing.
Mental health support	Nurse Practitioner for Mental Health.	Mention risk, sleep, appetite, crisis concerns and support already tried.
Long-term-condition review	Nurse Practitioner for Long Term Conditions.	Include readings, medicines and review due date.
Blood pressure, asthma, pre-diabetes	Long-term-condition nurse route.	Prepare home readings, inhaler list or previous results if you have them.
Cervical screening, HRT, contraception	Sexual Health and Family Planning Nurse Practitioner.	State whether it is screening, review, implant/coil or contraception advice.
Musculoskeletal problem	Advanced Practice Physiotherapists.	Explain pain site, injury, weakness, numbness and movement limits.
Medicines management / polypharmacy	General Practice Clinical Pharmacists.	Give medicine names, dose, side effects and what changed.

Repeat prescriptions: Patient Services, paper request or pharmacy route

The official prescription page says the easiest way to order repeat prescriptions is Patient Services. It also says repeat requests are not taken over the phone or email, and pharmacy collection is usually 3–5 working days after ordering.

Official prescriptions page Online services page Patient Services NHS inform medicines advice

Patient Services

Best route if you are registered. It shows your repeat medicines and dosage so you can choose the items needed.

Form

Paper request form

You can fill out a repeat prescription request form and bring the paper form to the surgery Monday to Friday from 8am to 6pm.

Pharmacy preference

You need to choose a pharmacy to collect from. Burnbrae calls this your Pharmacy Preference and says you can change it at any time.

No routine phone/email ordering

The official page says the practice does not take repeat prescription requests over the phone or email.

Prescription issue	Official detail	Best action
Routine repeat medicine	Use Patient Services, paper form or pharmacy-related request route.	Do not phone/email routine repeats.
Collection timing	Usually collect from pharmacy 3–5 working days after ordering.	Order before your final few doses.
Medicine question	Local pharmacist can answer medicine questions.	Ask pharmacist for side effects, OTC medicine and medicine-use advice.
Need to speak to practice about prescription	Submit an askmyGP request.	Include medicine name, dose, pharmacy and remaining supply.
Medication review	Practice may ask repeat-prescription patients to attend regular review.	Do not ignore review invitations; medicine may need safety checks.
Old medicines	Return to pharmacy or bring to surgery. Do not bin or flush.	Clear unused medicines safely.
Pharmacy First	Pharmacy can help with common conditions such as UTI, coughs/colds, diarrhoea and rashes.	Use pharmacy first where suitable.

Prescription planning tip: pharmacy collection is usually 3–5 working days after ordering, and weekends/holidays/reviews can add delay. Order early and check your Pharmacy Preference.

Patient Services: online prescription ordering steps

Burnbrae’s online prescription leaflet says Patient Services is the online service used for ordering medication. You need a registration letter from the practice before setting it up.

Official online services page Online prescription leaflet Patient Services website

Request online ordering registration.
Complete the online prescription form and send it to the practice email, or ask reception for help.

Wait for the practice instruction letter.
The leaflet says you need Practice ID, Account ID and Linkage Key from the registration letter.

Create your Patient Services account.
Use the details exactly as shown; the leaflet says they are case sensitive.

Request repeat medication.
Log in, choose My Prescriptions, tick the repeat medications needed, then confirm the request.

For acute or expired medication.
The leaflet says you can request expired repeat medication or another medication using the message/request option, then confirm before sending.

Login safety: never share Patient Services username, password, Practice ID, Account ID, Linkage Key, CHI details or prescription information with unofficial websites or callers.

Test results: askmyGP first, hospital tests go back to the hospital

The current services page says to submit an askmyGP request for test results. It also says if tests were requested by a hospital or clinic clinician, contact them directly for results and follow-up because it is their responsibility to carry out their treatment plan.

Official services page askmyGP route

Result issue	Best route	Practical tip
Practice-requested test	Submit askmyGP request.	Include test date, test type and where it was done.
Hospital/clinic-requested test	Contact the hospital or clinic directly.	They are responsible for their own treatment plan and follow-up.
Older practice leaflet timing	Previous leaflet says allow 7 days for receipt and processing, then phone after 2:30pm.	Use current askmyGP route first, but this timing helps set expectations.
Someone else asking	Permission/confidentiality checks may apply.	Arrange consent before a carer or family member contacts the practice.

Result question to ask at the test: “Who ordered this test and who will tell me the result?” This prevents the GP and hospital each sending you to the other.

Sick notes / fit notes: 7-day rule

Burnbrae’s services page says to request a sick note if you have been sick for more than 7 days. The older sick-note guidance says you do not need a doctor’s sickness certificate for illness lasting 7 days or less.

Official services page Sickness certificate guidance GOV.UK self-certification

Situation	Route	Action
Off work 7 days or less	Self-certification.	Ask employer for SC2/self-certification route.
Off work more than 7 days	Request fit/sick note.	Use practice route and give exact dates.
Hospital treatment	Ask hospital clinician.	Hospital should usually provide evidence for care they manage.
Returning to work	Discuss with employer first.	GP “fit to return” letters are not usually needed unless employer formally requests report.

Register with Burnbrae Medical Practice

The current joining page says permanent registration requires a registration form and can be done online or by downloading a form and emailing it to the practice. It also says you should not be delayed or refused if you cannot provide identification or proof of address, and primary care in Scotland is free to access.

Official joining page Older new patient details NHS inform GP registration

Check you are staying in the area more than 3 months.
If not, temporary registration may be more appropriate.

Check the practice area.
The older page says Burnbrae covers Shotts and Newmains, including Dykehead, Stane, Torbothie, Springhill, Allanton, Hartwood, Bonkle and Cambusnethan.

Check excluded areas.
The older page says Burnbrae does not accept patients residing in Harthill, Salsburgh, Cleland, Waterloo, Overtown, Bogside or Wishaw.

Complete the correct form.
Use online registration or download the correct 16+ / 0–15 form and email it to the practice or hand it in.

Prepare medication list.
Registration PDF asks new patients to bring a repeat prescription slip or current medication list and says the practice may arrange a Surgery POD health check.

Proxy access: the joining page says parents, family members or carers may be able to access services for someone else. Ask reception for a proxy access form if both people are registered with Burnbrae.

Services that may save a GP appointment

The official services page lists practical routes such as test results, fit notes, travel, immunisations, healthy living, self-referral, carers and non-NHS services.

Official services page Older clinics and services page NHS inform

Need	Official detail	Best action
Test result	Submit askmyGP; hospital/clinic-requested tests should go back to hospital/clinic.	Include test date and who requested it.
Travel vaccinations	Current services page says practice does not offer travel advice or vaccinations.	Use official travel-health route such as fitfortravel / MASTA guidance.
Immunisations	Current services page says the practice no longer offers immunisations.	Use NHS Scotland vaccination information.
Healthy living	Mental wellbeing, eating well, contraception, immunisations and stop-smoking advice are signposted.	Use NHS inform/self-referral resources.
Self-referral	Services page mentions self-referral to health services such as talking therapies.	Use self-referral where appropriate before GP appointment.
Carers	Carer information is listed.	Tell the practice if you are a carer or need proxy access.
Older clinic list	Includes acute assessment, long-term-condition planning, well woman/man checks, family planning, cryotherapy, joint injections, postnatal care, child health surveillance and home BP monitoring.	Use askmyGP or phone to ask which clinic route is currently available.

Non-NHS services and private fees

Some requests are private work and may be charged. Burnbrae’s older clinics/services page lists example prices, while the current services page says patients will be advised of charges before requests are carried out.

Older non-NHS fee list Current services page

Private request	Older listed fee	Practical note
Camp America	£50	Ask current price before booking.
Medical report, no exam, form completion	£50	Bring full form and deadline.
Medical report, no exam, written report	£100	May take time because NHS work is priority.
Medical report with examination	£150	Ask if appointment is needed.
Police Scotland firearms new/renewal	£50	Confirm current process and fee.
Private medical “sick note”	£20	Different from NHS fit note rules.
Power of Attorney assessment	£40–£150 depending on capacity assessment requirement	Ask exactly what document requires.
Subject Access Request	Free, but fee may apply if multiple requests in short space of time	Ask practice before duplicate requests.

Fee warning: prices can change and the older fee page may not be the live fee schedule. Ask Burnbrae before paying, booking travel, submitting forms or promising a deadline to an employer/insurer.

Parking, wheelchair access and communication support

The current contact page lists accessibility and parking features for the practice.

Official access and parking details

Parking

The official contact page lists car parking, cycle parking and disabled parking.

Access

Accessibility features listed include step-free access, wheelchair access, disabled WC and disabled parking.

Loop

Hearing and communication

The contact page lists induction loop, signing service available and Braille translation service.

Help

Before visiting

Call the correct site if wheelchair access, signing, Braille support, hearing loop or carer help is essential for the appointment.

Access request script

Hello, I have an appointment/request at Burnbrae Medical Practice. I need help with [wheelchair access / disabled parking / hearing loop / signing support / Braille / carer support]. Can this be noted before I attend, and which site should I go to?

Doctors, nurses, practitioners and pharmacy team

The official staff page lists the core team. Use this section to understand who may respond; it is not a guarantee of appointment availability.

Official staff page Clinical appointment roles

Team area	Official examples	Best for
Doctors	Dr Susan Arnott; Dr Louise Begg.	GP assessment, complex diagnosis, referrals, ongoing clinical planning.
Advanced Nurse Practitioners	Nadia Benaouicha, Sinead Kelly, Debbie McCulloch, Jackie Thomas and others are listed across staff/appointment pages.	Assessment and treatment of acute minor and major illness.
Mental Health Nurse Practitioner	Allison Rae.	Mental health assessment, management and support.
Long-term-condition nurse	Heather Quin.	Long-term condition annual/acute reviews, BP, asthma and pre-diabetes checks.
Family planning / sexual health	Carolyn McAdam.	Cervical screening, HRT, contraception, implant and coil services where available.
Advanced Practice Physiotherapists	Rhona Morton and Andrew Harrison listed on appointment page.	Musculoskeletal conditions and joint injection therapy.
Clinical Pharmacists	Graeme Boyd, Aneesa Sakander, Louise Clubley and Donna McDonald listed on appointment page.	Medicines management, polypharmacy review and minor illness support.

Map, directions and visit checklist

Use this map for the Shotts site. If your appointment is at Newmains, use the second directions link below.

Shotts directions

Open directions to Shotts Health Centre, ML7 5DS.

Newmains directions

Open directions to Newmains Health Centre, ML2 9AX.

Bring to appointment

Medication list, allergies, hospital letters, readings, samples/forms if requested, glasses/hearing aids and the appointment location message.

New patient check

Registration paperwork says Burnbrae may arrange a Surgery POD health check at Shotts or Newmains after forms are returned.

When Burnbrae Medical Practice is closed

The official contact page says to use NHS 24 on 111 if you need medical help when closed. Call 999 for a medical or mental health emergency where someone is seriously ill or injured and their life is at risk.

NHS 24 NHS inform Official contact page

Problem	Use this	Examples
Life-threatening emergency	999	Chest pain, stroke signs, severe breathing difficulty, collapse, heavy bleeding, not responding.
Urgent but not life-threatening	NHS 24 on 111	Too unwell to wait until the practice reopens, or unsure what urgent care is needed.
Minor illness / medicine advice	Local pharmacy / NHS inform / NHS 24 if urgent	Coughs, colds, diarrhoea, rashes, UTI advice and medicine questions.
Routine prescription	Patient Services / paper request during normal processing	Do not use out-of-hours for routine repeat requests unless urgent and unsafe to wait.
Routine admin	askmyGP or phone during opening hours	Fit notes, forms, non-urgent results, registration, private paperwork.

Official action links used

Use these after reading the practical route above. This guide explains the route first so patients do not land on official pages without knowing what to prepare.

Official Burnbrae Medical Practice website · Official contact, hours, parking and access · Two-site contact details · Clinical appointments and home visits · Prescriptions · Online services · Joining the practice · Older registration boundary information · Services · Clinics and non-NHS services · Staff page · NHS 24 Burnbrae Practice listing · NHS inform

Burnbrae Medical Practice FAQs

What is Burnbrae Medical Practice phone number?

The Shotts number is 01501 822256. The Newmains number is 01698 384482. Use NHS 24 on 111 when the practice is closed and the problem is urgent but not life-threatening.

Where is Burnbrae Medical Practice?

Burnbrae Medical Practice has two sites: Shotts Health Centre, 36 Station Road, Shotts, North Lanarkshire, ML7 5DS, and Newmains Health Centre, 17 Manse Road, Newmains, ML2 9AX.

What are Burnbrae Medical Practice opening hours?

The current official contact page shows weekday opening from 8am to 6pm and closed weekends. NHS 24’s listing shows normal opening times Monday to Friday from 08:00 to 18:00.

How do I request a GP appointment?

Use askmyGP from 8am to 12pm Monday to Friday where possible. If you cannot use askmyGP, contact reception and a Patient Care Adviser may ask for a brief description of your concern to help the GP decide the best next step.

What is askmyGP at Burnbrae?

askmyGP is the preferred online route for asking Burnbrae Medical Practice for help. You enter your details as a patient, parent or carer and answer questions about the problem. Requests are triaged by a senior clinician and priority is given according to clinical need.

Can I order repeat prescriptions by phone?

No. The current prescription page says the practice does not take repeat prescription requests over the phone or email. Use Patient Services, a paper repeat request form, or the practice/pharmacy route shown by Burnbrae.

How long do Burnbrae repeat prescriptions take?

The current prescription page says prescriptions can usually be collected from the pharmacy 3 to 5 working days after ordering.

How do I use Patient Services?

Request online ordering setup through the practice. Burnbrae’s online leaflet says you need a registration letter with Practice ID, Account ID and Linkage Key before registering at Patient Services.

How do I get test results?

The current services page says to submit an askmyGP request for your test results. If the test was requested by a hospital or clinic clinician, contact that hospital or clinic directly for results and follow-up.

Do I need a sick note for 7 days or less?

Usually no. Burnbrae’s sick-note guidance says you do not require a doctor’s sickness certificate for any illness lasting seven days or less. For more than seven days, request a sick note through the practice route.

How do I register with Burnbrae Medical Practice?

Use the official joining page to complete online registration or download the correct form and email it to the practice. Permanent registration is for people staying in the area for more than 3 months. Temporary registration may apply if you are visiting.

What area does Burnbrae cover?

The older registration page says Burnbrae covers Shotts and Newmains, including Dykehead, Stane, Torbothie, Springhill, Allanton, Hartwood, Bonkle and Cambusnethan. It says the practice does not accept patients residing in Harthill, Salsburgh, Cleland, Waterloo, Overtown, Bogside or Wishaw.

Does Burnbrae Medical Practice have parking and disabled access?

The current contact page lists car parking, cycle parking, disabled parking, disabled WC, induction loop, signing service available, step-free access, wheelchair access and Braille translation service.

Does Burnbrae Medical Practice offer travel vaccinations?

The current services page says the practice does not offer travel advice or vaccinations and signposts patients to more information elsewhere.

Does CQC rate Burnbrae Medical Practice?

No. Burnbrae Medical Practice is in Scotland. CQC regulates health and social care services in England, not Scottish GP practices. Use NHS Scotland, NHS Lanarkshire, NHS 24 and the practice’s official pages for Scottish GP information.

What should I do when Burnbrae is closed?

Call NHS 24 on 111 if you need urgent medical help that is not life-threatening. Call 999 for life-threatening medical or mental health emergencies.

Independent directory disclaimer: medicalpracticeuk.org is not NHS Scotland, NHS 24, NHS Lanarkshire or Burnbrae Medical Practice. This guide is for general patient information only. Phone numbers, opening hours, askmyGP availability, site use, registration boundary, prescription rules, pharmacy routes, fees, services, access facilities and clinician details can change. Always confirm important details with the official Burnbrae Medical Practice website, NHS 24, NHS inform, NHS Lanarkshire or the practice before relying on them.

Burnbrae Medical Practice Call Shotts