Caledonia Medical Practice: appointments, hours, prescriptions, Patient Services and NHS 24 help
Caledonia Medical Practice is an NHS Scotland GP surgery at Central Health Centre, North Carbrain Road, Cumbernauld, G67 1BJ. This guide gives the practical route for same-day clinician calls, routine telephone appointments, nurse appointments, prescription ordering, Patient Services login, registration, treatment room, MSK self-referral, referrals, doctors, access and what to do when the surgery is closed.
Use this for: appointment requests, urgent same-day clinician call-back, routine telephone appointments, medication review appointments after 11am, registration questions, help if you cannot use online services, interpreter needs, and general reception support.
Caledonia Medical Practice
Central Health Centre
North Carbrain Road
Cumbernauld
G67 1BJ
Prescription line: 01698 75 50 52
Treatment room: 01698 75 50 25
Email: enquiries.cm@lanarkshire.scot.nhs.uk
Out of hours: NHS 24 on 111
Decision hub: GP, pharmacist, ANP, nurse, treatment room, MSK or NHS 24?
Choose the correct service before waiting on the wrong line or asking for a GP when another NHS Scotland route is faster.
Call 999 now
Chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, severe allergic reaction, seizure not stopping, overdose, acute confusion, serious injury or someone not responding.
Urgent GP/practice concern
Call 01698 75 50 50 between 8am and 6pm. The admin team will ask details so the right clinician can call back.
Routine telephone appointment
Some routine telephone appointments are available each day. If you need a face-to-face exam, the clinician will arrange a suitable time.
Practice nurse appointment
Practice nurse appointments are face-to-face and can be booked in advance. Ask early if you need an interpreter.
Repeat prescription
Use pharmacy registration, Patient Services, prescription box outside the practice, or prescription line 01698 75 50 52 for regular routine medicine only.
Surgery closed
Use NHS 24 on 111 for urgent non-life-threatening help. Use 999 for life-threatening emergencies.
Opening hours, lunchtime closure and Monday extended hours
The official opening-times page lists weekday opening from 08:00 to 18:00 and weekend closure.
| Time / day | Official detail | Practical patient note |
|---|---|---|
| Monday | 08:00–18:00 | Extended hours may be offered Monday evening 17:30–19:30; ask reception. Public holidays can change this. |
| Tuesday | 08:00–18:00 | Use for routine calls, nurse booking and admin questions. |
| Wednesday | 08:00–18:00 | Keep your phone nearby after requesting a clinician call-back. |
| Thursday | 08:00–18:00 | Order routine medicine before weekend pressure. |
| Friday | 08:00–18:00 | Do not leave prescription or fit-note admin until late Friday. |
| Weekend | Closed | Call NHS 24 on 111 if urgent and not life-threatening. |
| Daily closure | 12:30–13:30 for staff training | Do not assume full reception access at lunchtime. |
| Last hour | Emergencies only between 5pm and 6pm | Use earlier for routine matters where possible. |
Appointments: same-day clinician calls and nurse appointments
The practice says all appointments are bookable on the day. It has a number of routine telephone appointments each day, and if a face-to-face examination is needed, the clinician arranges a suitable time.
Use 999 for danger signs. Use NHS 24 on 111 when urgent but not life-threatening and the surgery is closed.
For urgent health concerns, the practice says call any time between 8am and 6pm.
The team asks about your health concern so you speak to the appropriate person.
The call-back may be from a GP, pharmacist or Advanced Nurse Practitioner.
The practice says it cannot continue to retry because of call volume.
Practice nurse appointments are face-to-face and can be booked in advance.
Hello, my name is [name]. My date of birth is [date]. I am registered at Caledonia Medical Practice. I need help with [one clear issue]. It started [when]. It is [getting worse / not improving]. I have tried [medicine/self-care]. Is this best for a GP, pharmacist, Advanced Nurse Practitioner, practice nurse, treatment room, MSK self-referral, NHS 24 or 999?
Repeat prescriptions: pharmacy, Patient Services, outside box or phone line
The official prescription page says repeat prescriptions are for long-term medication and can be requested without making an appointment. The homepage adds that the dedicated prescription line is available Monday to Friday, 8am to 8pm, excluding public holidays, for regular routine medication only.
Local pharmacy route
The practice lists registering with your local pharmacy as a repeat-prescription route.
Patient Services
New users need their own email address, registration form and unique online passcode available only from reception.
Prescription box
You can place your request in the box outside the practice door.
Prescription line
Call 01698 75 50 52, Monday to Friday 8am–8pm, excluding public holidays, for regular routine medicines only.
| Prescription issue | Official detail | Best action |
|---|---|---|
| Routine repeat medicine | Use pharmacy, Patient Services, outside box or prescription line. | Order before your final few doses. |
| Ad hoc medicine | Practice says it cannot process medication not discussed with a GP, such as antibiotics. | Use appointment/clinician route instead. |
| Patient Services setup | New users need an email address and unique passcode from reception. Practice ID: 61339. | Ask reception before you need urgent medicine. |
| Contraceptive or HRT treatment | Online services page says these require annual review and will not be issued via online prescription request service. | Contact the surgery for review. |
| Medication review note on slip | Homepage says phone after 11am to make routine telephone appointment for medication review. | Do this before your medicine is blocked or delayed. |
| Long-term medicine review | Prescription page says repeat medication may be reviewed by doctor, nurse practitioner or practice nurse at least once a year. | Bring medicine list and side-effect questions. |
Patient Services login: what it can and cannot do
The online services page says GP online services allow patients to order repeat prescriptions online. It also says new users need to complete a simple registration form and receive a unique online passcode available only from reception.
| Step | What to do | Patient tip |
|---|---|---|
| Step 1 | Ask reception about registering for online services. | Do this before medicine is nearly finished. |
| Step 2 | Complete the practice registration process. | Each user needs their own email address. |
| Step 3 | Use the unique online passcode from reception. | Keep it private and do not share it with unofficial sites. |
| Step 4 | Order repeat prescriptions shown on your account. | Use the free-text/message area only where appropriate. |
| Limit | Contraceptive or HRT treatment requires annual review. | Contact the surgery rather than relying on online repeat request. |
Treatment room and Central Health Centre services
The Central Health Centre offers multiple services, and the treatment room is run by qualified NHS Lanarkshire nurses.
| Service / clinic | Official detail | Best action |
|---|---|---|
| Treatment room | Run by NHS Lanarkshire nurses for wounds, dressings, ear-syringing and similar care. | Phone 01698 75 50 25 if you need booking guidance. |
| Treatment room location | Upper floor of the health centre. | Plan lift/stair/access needs before attending. |
| Treatment room hours | Open 8am–6pm; phone booking system 9am–4:30pm. | Do not leave booking calls until late afternoon. |
| Health centre services | Physiotherapy, consultant-led clinics, dentist, smoking cessation, podiatry, child health and phlebotomy are listed. | Ask whether you need GP referral, direct booking or separate NHS Lanarkshire route. |
| Ante-natal clinics | Tuesday and Thursday; currently held in Kildrum Health Centre by NHS Lanarkshire midwives. | Follow midwife appointment instructions, not just GP reception. |
| Child vaccination clinic | Held in the Child Health Wing at Central Health Centre; appointment sent by post. | Bring child health record/red book if relevant. |
Register with Caledonia Medical Practice
The official registration page says all practices in Cumbernauld are accepting new patient registrations and patients should register with the practice most suited to their requirements. Caledonia says it covers Cumbernauld Town only.
The practice says it covers Cumbernauld Town only.
The official page specifically asks patients to register online using Google Chrome.
The practice asks for recent utility bill proof and one form of photographic ID for eligibility confirmation.
You need a registration form and health questionnaire while the practice waits for your previous records.
The practice says new patients are offered a health check so tests are up to date and repeat medication is recorded accurately.
Muscle, joint and back pain: NHS Lanarkshire self-referral routes
The official MSK page says patients can access MSK physiotherapy through GP referral, another healthcare professional, online self-referral, paper self-referral, walking-aid/splint self-referral, and a non-emergency MSK advice number.
| MSK problem | Best route | Important note |
|---|---|---|
| Non-emergency muscle/joint problem | Self-refer online where possible. | Online self-referral is the preferred route. |
| Cannot use online form | Print and post paper self-referral form. | Use paper only if online is not possible. |
| Need walking aid or splint | Use walking-aid/splint self-referral where appropriate. | GP referral may still be possible if you cannot complete form. |
| Need phone advice | Call 0800 917 9390. | Listed hours: 9am–6pm, Monday to Friday. |
| Emergency injury or serious symptoms | Use NHS 24/999 depending on severity. | MSK self-referral is not for life-threatening or severe injury symptoms. |
Hospital referrals: how to check progress
If your GP has referred you to hospital, the official referrals page gives a specific referral-management phone number and opening hours.
| Referral task | Official detail | Patient action |
|---|---|---|
| Check hospital referral progress | Call Referrals Management on 0300 3030 249. | Have your CHI/NHS number, date of referral and specialty ready if known. |
| Opening hours | Monday to Thursday 8:30am–7:30pm; Friday 9am–4pm. | Call inside these hours to avoid repeat attempts. |
| Hospital arranged test/referral | Hospital or clinic may own the result/referral. | Contact the hospital department if it arranged the test or appointment. |
Clinics, travel advice, smears, chronic disease and children
The official services page lists practice and health-centre routes that help patients choose the right appointment.
Doctors, ANPs, nurses and attached staff
The official staff page lists doctors, nurse practitioners, practice nurses, reception/admin staff, health visitors, midwife and district nurses. Availability can change, so treat names as a route guide and verify current clinician availability with the practice.
| Team area | Official examples | Best for patients |
|---|---|---|
| Doctors listed | Dr S Hanif, Dr J Nellaney, Dr F Irvine, Dr K Lewin, Dr R Paterson, Dr L Stewart, Dr D Logan, Dr A Afzal and Dr Sheraz Hanif are shown on the official page. | GP consultations, diagnosis, referrals, medication decisions and complex problems. |
| Training practice | The homepage says Caledonia is accredited with NHS Education for Scotland and may offer appointments with GP Registrars. | GP Registrars are qualified doctors training to become GPs; supervision or discussion with trainer may occur. |
| Advanced Nurse Practitioners | Mrs Lynne Jappy ANP, Mr Paul Blenkinsop ANP, Ms Shona Henderson ANP. | Clinical assessment, same-day support and appropriate care routing. |
| Practice nurses | Sister Claire Coia and Ms Elaine Geor are listed. | Family planning, healthy living advice, BP checks, dressings, chronic disease clinics and cervical smears. |
| Health visitor | Health visitor phone: 01236 794112. | Babies, children under five, family support and wellbeing advice. |
| Attached staff | District Midwife 01698 755 237; District Nurses 01698 687 842. | Pregnancy care and housebound/community nursing support. |
Map, arrival, access and local visit checklist
Address: Caledonia Medical Practice, Central Health Centre, North Carbrain Road, Cumbernauld, G67 1BJ. Use this map for travel planning only; confirm appointment time, department and closure notice before leaving.
For a driver or carer
Send the full address: Caledonia Medical Practice, Central Health Centre, North Carbrain Road, Cumbernauld, G67 1BJ.
Treatment room
The treatment room is on the upper floor and is run by NHS Lanarkshire nurses. Phone 01698 75 50 25 for booking guidance.
Before attending
Bring appointment details, medicine boxes, allergies list, hospital letters, forms, samples if requested and interpreter/access requirements.
If running late
Call reception as soon as safe. Clinician call-backs may not be retried repeatedly because of call volume.
When Caledonia Medical Practice is closed
The official contact page lists out-of-hours help as 111. In Scotland, NHS 24 on 111 is the urgent non-emergency route when your GP surgery is closed.
| Problem | Use this | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, severe allergic reaction or not responding. |
| Urgent but not life-threatening | Call NHS 24 on 111 | Too unwell to wait until the surgery reopens, or unsure where to go. |
| Minor illness / medicine question | Local pharmacy, NHS inform or NHS 24 depending on severity. | Cough/cold, medicine advice, side effects, minor self-care questions. |
| Routine prescription | Use the practice prescription routes when open. | Pharmacy route, Patient Services, outside box or prescription line. |
| Routine admin | Wait for surgery opening or contact reception. | Forms, routine reviews, non-urgent letters, new patient questions. |
Official action links used
Use these after reading the practical route above. This article explains what each official link is for so patients do not land on the wrong page or call the wrong service.
Official Caledonia Medical Practice website · Official contact details · Opening times · Appointments · Repeat prescriptions · Online services · New patients · Clinics and services · MSK self-referral · Referrals · Doctors and staff · NHS 24 · NHS inform