Bower Mount Medical Practice | NHS GP Surgery Mount

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Maidstone NHS GP patient guide

Bower Mount Medical Practice: Anima requests, hours, prescriptions and patient help

Bower Mount Medical Practice is an NHS GP surgery at 1 Bower Mount Road, Maidstone, Kent, ME16 8AX. The practice uses Anima for non-urgent medical and administrative requests, with GP assistants and a triaging GP helping direct patients to doctors, nurses, paramedics, physiotherapy, pharmacy, mental-health support and other members of the primary-care team.

Choose the right route Appointments & Anima Map and parking
1. Send one request
2. Triage reviewGP assistants work with a triaging GP to choose the right professional.
✓3. Right careAdvice, telephone call, face-to-face care, nurse clinic or another service.
Main practice telephone
01622 756721

Use this number for urgent medical problems, help if you cannot use Anima, home-visit requests, nurse appointment help, registration queries, access needs, prescription problems and anything that should not wait for an online response.

Call 01622 756721 Official practice website
Practice address

Bower Mount Medical Practice
1 Bower Mount Road
Maidstone
Kent
ME16 8AX

The practice has operated from its current purpose-built premises since March 2014 and describes itself as a GP training practice.

Open directions
Phone
01622 756721
NHS code
G82031
Core opening
Mon–Fri 8am–6pm
CQC
Overall Good
Fast answer: Bower Mount Medical Practice is at 1 Bower Mount Road, Maidstone, ME16 8AX; phone 01622 756721. The surgery is open Monday to Friday, 8:00am–6:00pm, with weekends closed for normal reception. Anima accepts non-urgent requests between 8:00am–6:30pm Monday–Friday, subject to a daily capacity cap. The practice aims to respond to medical Anima requests by the end of the next working day.
Phone-line detail that can save a wasted call: the surgery telephones are routinely off between 1:00pm and 2:00pm. If you have an urgent medical problem during that period, the practice says to call the normal number, 01622 756721. Routine callers should phone after 2pm.

Start here: Anima, phone, NHS App or 111?

You need Best first step Important detail
Life-threatening emergency Call 999. Do not wait for Anima, reception or a GP callback.
Urgent medical problem today Call 01622 756721. The practice says Anima is for non-urgent requests and urgent problems should be phoned through.
Non-urgent medical problem Submit an Anima request. Medical requests are aimed for response by the end of the next working day.
Fit note, details update or other admin Use Anima administrative request. Most admin requests are handled within five working days; some requests can take longer.
Repeat prescription Use NHS App or the practice prescription form. Repeat prescriptions cannot be requested through Anima and are not accepted by phone.
Blood, urine or swab result Check NHS App or contact the practice after 10am. These laboratory results are usually back in around 2–3 days before clinician comment.
Home visit Phone before 10:30am. Home visits are for medically housebound patients, not transport difficulty or convenience.
New-patient registration Check the practice boundary and complete registration. The practice currently says registration takes around two weeks before a routine doctor appointment can be made.
Urgent help after normal hours Use IC24 / NHS 111 according to the time. The practice publishes IC24 for 6:00pm–6:30pm and NHS 111 after 6:30pm.

Bower Mount Medical Practice opening hours

Day Normal surgery opening Patient note
Monday8:00am–6:00pmAnima can normally accept non-urgent requests until 6:30pm unless capacity closes it sooner.
Tuesday8:00am–6:00pmRoutine telephone lines pause from 1pm–2pm.
Wednesday8:00am–6:00pmCheck current closures before travelling.
Thursday8:00am–6:00pmRoutine telephone lines pause from 1pm–2pm.
Friday8:00am–6:00pmPlan routine prescriptions ahead of the weekend.
SaturdayClosedEnhanced-access appointments may operate separately at local practices/hubs.
SundayClosedNHS 111 for urgent non-emergency help.
Practice opening and Anima availability are not identical. The physical surgery page lists 8am–6pm, while the Anima page says non-urgent online requests can normally be submitted 8am–6:30pm Monday–Friday. Anima can close earlier once the practice reaches its daily request cap.
Official hours and contact details

Appointments: GP assistants and a triaging GP help choose the route

Bower Mount no longer treats every request as a simple “give me a GP slot” transaction. Its appointments page says GP assistants work with a triaging GP so the request can be directed to the most appropriate professional.

1
Decide whether it is urgent.
If the problem needs urgent same-day medical attention, phone the practice. Anima is described by Bower Mount as its non-urgent online route.
2
For non-urgent care, submit Anima.
Give one clear clinical problem, symptoms, duration, relevant medication and the best contact number.
3
Reception may ask more questions.
This is part of care navigation. The information is used to decide whether you need a GP, nurse, paramedic, pharmacist, physiotherapist, mental-health nurse or another team member.
4
Watch for confirmation.
The practice says appointment confirmations may be sent through Anima by text/email.
More than 10 minutes late? The practice warns that you may not be seen, may have to wait until the end of surgery or may be asked to rebook.
Official appointment guidance

Anima at Bower Mount: what it is for and what it is not for

Anima is the practice’s online communication and triage platform. It is free to use, and reception can submit a request for patients who cannot use the internet themselves.

Non-urgent medical request

Describe a health problem and the triage team can arrange advice, a telephone call or face-to-face review where clinically appropriate.

Admin request

Use Anima for tasks such as fit-note requests, updating personal details and cancelling appointments.

Medical response target

The practice aims to respond to medical requests by the end of the next working day.

Administrative response target

Administrative requests are generally handled within five working days, although the appointment page says a small number can take up to 28 days.

Capacity limit: Anima normally operates 8am–6:30pm Monday–Friday excluding bank holidays, but the practice limits the number of requests according to capacity. The form may therefore close before 6:30pm.
Urgent problem? Call the surgery. The Anima FAQ explicitly says urgent medical problems should be phoned through rather than waiting for an online response.
One clear problem per request works best. The practice asks patients to submit separate requests for separate clinical problems. If several problems are combined, the clinician may focus on the most urgent one and ask you to submit again for the others.
Official Anima instructions

You may not need a GP appointment

Bower Mount publishes a broad multidisciplinary team. Good triage matters because each role deals with different problems.

GPs

Diagnosis, complex symptoms, prescribing decisions, referrals and continuity for ongoing problems.

Practice nurses & HCAs

Routine clinical procedures, monitoring, checks, vaccinations and long-term-condition work where appropriate.

Paramedic practitioners

May assess appropriate acute or urgent presentations as part of the wider primary-care team.

First Contact Physiotherapist

Musculoskeletal problems may be directed to physiotherapy rather than waiting for a GP assessment.

Clinical pharmacist

Medication reviews, medicine safety and prescription-related clinical support.

Mental health & social support

The published team includes a mental-health nurse, social prescriber and care coordinator.

Repeat prescriptions: 5–7 working days can be needed

The current prescription page asks patients to allow 5–7 working days for reviewed prescriptions and 7 working days for other prescription requests.

Prescription task Current practice guidance
Repeat medicine Use NHS App/NHS website, the practice online prescription form, written request, post or approved pharmacy route.
Anima Do not use Anima to order repeat prescriptions.
Telephone The practice says repeat prescription requests are not accepted by phone.
Reviewed prescription Allow 5–7 working days for processing.
Other prescription request Allow 7 working days.
Posted request Allow at least 7 days and include a stamped addressed envelope if you need the prescription returned by post.
Medication reviews: repeat medication is reviewed every six months to one year. If the review has expired, you may be asked to book with a doctor before further medication is authorised.
Nominate a pharmacy: electronic prescribing lets the practice send an approved prescription directly to the pharmacy you choose. Remember that pharmacy preparation time is additional to GP processing time.
Official repeat-prescription guidance NHS App information

Test results: 2–3 days for many lab tests, longer for X-rays

The practice publishes useful test-specific timing rather than telling patients that every result arrives at the same speed.

Investigation Practice guidance
Blood testsUsually returned electronically in around 2–3 days.
SwabsUsually returned in around 2–3 days.
Urine samplesUsually returned in around 2–3 days.
X-rayUsually around 10–14 days before the result has arrived and can be discussed.
1
Allow the result to arrive.
The laboratory sends blood, urine and swab results electronically to the surgery.
2
Allow time for GP comment.
The practice advises patients seeking results to contact it after 10am.
3
Use NHS App where available.
The results page lists NHS App, online contact and telephone as result-access routes.
4
Need clinical explanation?
Reception is not medically trained to interpret results. Book a GP telephone call where further medical discussion is needed.
X-rays are different: reception can say whether the report has arrived and whether a GP has commented, but the practice says the result itself should be discussed with a GP.
Official test-result guidance

New-patient registration: allow around two weeks

Bower Mount asks patients to confirm they live inside its catchment before beginning registration.

1
Check the practice boundary.
If you are unsure whether your postcode is covered, contact Bower Mount before completing registration.
2
Complete the new-patient registration form.
An NHS number is helpful for matching records but the practice presents it as helpful rather than the only route to register.
3
Allow the practice to process the registration.
Bower Mount currently states that registration takes two weeks and that a routine doctor appointment can be made after this time.
4
Protect regular medicines.
The practice says new patients requesting regular/repeat medication need doctor review before it is issued and should provide documentary evidence of the medication.
Outstanding hospital or GP appointments? Tell Bower Mount about pending appointments with your previous surgery so the practice can help with continuity after registration.
Named GP: Bower Mount allocates patients a named “usual GP” and encourages continuity where possible, although this does not mean that only one GP can ever provide care.
Official Bower Mount registration page

Home visits: phone before 10:30am

Bower Mount publishes a clear home-visit rule: requests should be made by telephone before 10:30am.

1
Call 01622 756721 before 10:30am.
Explain the patient’s symptoms and why they cannot safely attend the practice.
2
Expect a telephone assessment first.
The practice says the doctor will usually phone before the visit to assess whether it is appropriate and what is required.
3
Home visits are for medical immobility.
Examples published by the practice include being bedbound, terminally ill or likely to come to serious harm if moved.
4
Transport difficulty alone is not enough.
The practice specifically says no transport, lack of money, convenience, social reasons and being otherwise mobile do not normally justify a visit.
Emergency symptoms? Do not wait for a home visit. Call 999 where life is at risk.

Clinics and services worth knowing about

Pregnancy self-referral

Patients no longer need a GP appointment simply to start routine maternity booking. The practice directs patients to self-refer, with initial booking through Maidstone Birth Centre and later midwife care at the surgery on Thursdays.

Family planning

The practice publishes contraceptive advice and treatment, including routes for coils and contraceptive implants after clinical discussion.

Minor operations

Minor procedures are arranged at specific times following GP assessment.

Joint injections

The practice publishes a joint-injection service for clinically suitable patients following assessment.

Training practice

Bower Mount trains GP registrars and medical students, so some appointments may involve clinicians in supervised training.

Long-term conditions

Nursing and clinical-pharmacy staff support reviews and medicine monitoring for long-term conditions.

Official clinics and services

Parking and physical accessibility

The current official contact page gives unusually clear practical information for patients travelling to the surgery.

Parking

The practice says ample parking is available. Patients are asked to avoid blocking neighbouring driveways.

Disabled parking

Designated disabled parking is listed on the official contact page.

Wheelchair access

The current facilities list includes wheelchair access and a disabled WC.

Lift

A lift is available. Historical CQC inspection information also records patient areas on the first floor being accessible by lift.

Access planning: if you need an interpreter, hearing support, a longer appointment, chaperone or another reasonable adjustment, tell reception before the appointment where possible so the practice can plan appropriately.
Official parking and accessibility details

Evening and weekend appointments through West Kent

The normal Bower Mount reception is closed at weekends, but the practice participates in wider West Kent enhanced-access arrangements.

Enhanced access Published availability How to use it
Weekday evenings 6:30pm–8:00pm Book through normal practice reception in advance.
Saturday Clinical professional normally available 8:00am–12:00pm in the local network. Appointment may be at another GP practice rather than Bower Mount.
Sunday / bank holiday GP normally available 9:00am–12:30pm at a hub in Tonbridge or Maidstone. Book through Bower Mount reception while normal reception is open.
Do not ring Bower Mount reception during the enhanced-access session expecting to book it then. The practice says these appointments are booked through normal reception in advance and the consultation may take place at another West Kent site.

Complaints, feedback and Patient Participation Group

Complaint or concern

Bower Mount publishes a formal complaints route and invites compliments, comments and concerns. Use the official procedure for a problem that requires investigation rather than posting private medical details publicly.

Patient Participation Group

The PPG meets quarterly and works with the practice on communication, local health promotion, patient support and service improvement.

Official feedback and complaints page Patient Participation Group

CQC rating: Overall Good, but the inspection is historical

The Care Quality Commission currently displays Bower Mount Medical Practice as Overall Good, with Safe, Effective, Caring, Responsive and Well-led all shown as Good.

CQC item Date / result How to interpret it
Current displayed overall rating Good This remains the rating shown on the current CQC profile.
Comprehensive inspection 22 November 2016 The practice was rated Good overall, although CQC identified issues requiring improvement.
Focused follow-up 25 April 2017 CQC checked whether the earlier regulatory issues had been addressed.
Report published 30 May 2017 CQC confirmed the overall Good rating.
Latest data review 6 July 2023 CQC said available information did not indicate a need to reassess the rating at that stage.
Do not describe this as a 2026 inspection. “Good” is the current rating displayed by CQC, but the inspection work that established it is older. The 2023 event was a review of available data, not a fresh comprehensive inspection.
Current CQC profile CQC inspection summary

Map and directions to Bower Mount Road

Bower Mount Medical Practice
1 Bower Mount Road
Maidstone
Kent
ME16 8AX

Map provided for location and directions only. MedicalPracticeUK.org is not the official GP surgery website.
Driving: the official practice page says ample parking and designated disabled parking are available. Leave neighbouring driveways clear.

What to do when Bower Mount is closed

Time / problem Use this route
Life-threatening emergency Call 999.
Weekday 1pm–2pm urgent problem Call Bower Mount on 01622 756721; routine callers should wait until after 2pm.
Weekday 6pm–6:30pm urgent problem The practice currently directs patients to Integrated Care 24 on 0300 555 5252.
After 6:30pm / weekend Use NHS 111 online or call 111.
Minor illness / medicine advice A community pharmacist may be appropriate and can advise on many minor conditions and medicines.

Related Maidstone and Kent GP guides

Albion Place Medical Practice Maidstone

A central Maidstone GP guide covering The College Practice branch arrangement, eConsult, total triage, prescriptions and current contact details.

Thornhills Medical Practice Larkfield

A nearby West Kent GP guide explaining Anima, prescriptions, blood tests, enhanced access, parking and registration.

Chislehurst Medical Practice

A Kent NHS GP guide covering triage, extended access, NHS App, prescriptions, home visits and CQC information.

NHS medication and repeat-prescription guide

Useful background on repeat medicines, medication reviews, nominated pharmacies, NHS App and urgent medication routes.

Official sources used

Last verified: 21 September 2026.

Bower Mount Medical Practice FAQs

What is Bower Mount Medical Practice’s phone number and address?
The main phone number is 01622 756721. The practice is at 1 Bower Mount Road, Maidstone, Kent, ME16 8AX.
What are Bower Mount Medical Practice opening hours?
The official contact page lists Monday to Friday from 8:00am to 6:00pm, with Saturday and Sunday closed. The surgery telephones are routinely off between 1:00pm and 2:00pm; urgent medical problems during that period should still use the main number.
How do I request a GP appointment?
For a non-urgent medical request, use Anima through the official practice website. You can also call 01622 756721 or visit reception during opening hours. Urgent medical problems should be phoned through rather than left as a routine Anima request.
When can I use Anima?
The practice says Anima is normally available from 8:00am to 6:30pm Monday to Friday excluding bank holidays. There is a daily capacity cap, so new requests can close earlier. Medical requests are aimed for response by the end of the next working day.
Can I order a repeat prescription through Anima?
No. Bower Mount says repeat prescriptions cannot be requested through Anima. Its preferred route is NHS App, with other options including the practice prescription form, a written request, post or an appropriate pharmacy collection service. Telephone repeat requests are not accepted.
How long do Bower Mount repeat prescriptions take?
The current practice prescription page says to allow 5–7 working days for reviewed prescriptions and 7 working days for other prescription requests. Pharmacy preparation time is additional.
How long do test results take?
The practice says blood tests, urine samples and swabs are usually returned in around 2–3 days. X-ray results usually take around 10–14 days. The practice advises contacting it after 10am so a doctor has time to review and comment on the result.
How long does new-patient registration take?
The current Bower Mount registration page says registration takes around two weeks and a routine doctor appointment can be made after that time. Check that you live inside the practice boundary before applying.
When should I request a home visit?
Phone 01622 756721 before 10:30am. Home visits are intended for patients who are genuinely housebound because they are bedbound, terminally ill or would come to serious harm if moved. Transport difficulty or convenience alone is not considered a suitable reason.
What is Bower Mount Medical Practice’s CQC rating?
CQC currently displays Bower Mount Medical Practice as Overall Good, with all five key areas shown as Good. The comprehensive inspection was in November 2016, a focused follow-up took place in April 2017 and the report was published on 30 May 2017. CQC reviewed available data again on 6 July 2023 and did not find evidence requiring reassessment at that stage.
Independent information notice: MedicalPracticeUK.org is not Bower Mount Medical Practice, West Kent Primary Care, NHS Kent and Medway, IC24, NHS 111 or CQC. Appointment capacity, Anima availability, prescription processing, registration timing and local enhanced-access arrangements can change. Use the official sources above for information affecting an immediate request or visit.
Bower Mount Medical Practice Call 01622 756721