Bretton Medical Practice: Anima appointments, opening hours and patient help
Bretton Medical Practice is at Rightwell East, Bretton, Peterborough, PE3 8DT. The current patient workflow is strongly digital: the practice directs appointment and general-enquiry requests through Anima, while the NHS App is promoted for prescriptions, test results and viewing the clinical record. Patients who struggle to use Anima may be able to use the new 2026 Andi assisted telephone route.
Use the main number for urgent practice help, digital-access problems, registration questions, access needs or when you cannot safely use the normal online route.
Bretton Medical Practice
Rightwell East
Bretton
Peterborough
PE3 8DT
Email:
cpicb.brettonmedicalpractice@nhs.net
Do not rely on ordinary email for urgent clinical problems. Use the appropriate practice or NHS urgent-care route.
Bretton Medical Practice opening hours
| Day | Published hours | Patient note |
|---|---|---|
| Monday | 8:00am–6:30pm | Use Anima for routine appointments and general enquiries. |
| Tuesday | 8:00am–6:30pm | Check the NHS App for prescriptions and test results before calling. |
| Wednesday | 8:00am–6:30pm | Ask for continuity with your usual clinician where clinically appropriate and available. |
| Thursday | 8:00am–6:30pm | If digital access is difficult, ask about assisted access rather than abandoning the request. |
| Friday | 8:00am–6:30pm | Plan routine medicines before weekends and bank holidays. |
| Saturday | 9:00am–1:00pm | Pre-booked appointments only, alternating between Bretton and Park Medical Centre. |
| Sunday | Closed | Use NHS 111 for urgent non-life-threatening help. |
Anima: the verified Bretton appointment and enquiry route
The clearest current instruction on Bretton Park Healthcare’s homepage is: use Anima for appointments and general enquiries. A separate practice-specific Anima page asks patients to select either Bretton Medical Practice or Park Medical Centre and says patients do not need to log in to Anima before starting.
This is safer than choosing one of the unrelated platform names that may appear in generic website-template blocks.
The same provider also runs Park Medical Centre, so make sure you use the route for the site where you are registered.
Include enough information for the practice to decide whether the request needs a GP, nurse, pharmacist, administrator or another service.
Keep your phone available in case the practice needs more information or contacts you about the next step.
Avoid submitting duplicate forms for the same problem unless the practice tells you to do so.
Andi: telephone help completing Anima from July 2026
From 1 July 2026, Bretton Park Healthcare introduced Andi, a virtual care-navigation telephone service designed to help patients who have difficulty using Anima online.
The practice gives examples such as difficulty because of age or disability. It also says the assisted service can provide support in multiple languages.
Who Andi is intended to help
Patients who genuinely struggle to use the normal Anima online process and need support completing the request by telephone.
If you can use Anima independently
The practice asks patients who can use Anima online to continue doing so, helping keep telephone capacity available for people who need extra support.
Appointments and continuity of care
CQC’s current profile records a mixture of book-on-the-day appointments, telephone consultations and advance appointments. The practice now combines that clinical capacity with Anima as its main request route.
Routine request
Use Anima and explain what you need help with. The practice can decide which clinician or type of consultation is appropriate.
Need help today
If the problem is urgent, make that clear. Do not hide urgency inside a vague administrative message.
Telephone consultation
CQC records telephone consultations as part of the practice’s appointment mix, so not every issue requires an immediate face-to-face visit.
Advance appointment
The practice also provides advance appointments where that is more appropriate than same-day care.
Saturday appointments: check which site you have been booked into
Bretton Park Healthcare operates both Bretton Medical Practice and Park Medical Centre. The current contact page lists Saturday appointments from 9am to 1pm, but says these are pre-booked appointments only and alternate between the two locations.
| Site | Address | Saturday point |
|---|---|---|
| Bretton Medical Practice | Rightwell East, Bretton, Peterborough, PE3 8DT | May host the alternating pre-booked Saturday clinic. |
| Park Medical Centre | 164 Park Road, Peterborough, PE1 2UF | May host the alternating pre-booked Saturday clinic. |
NHS App: prescriptions, results and your GP record
The practice homepage currently tells patients to use the NHS App for prescriptions, test results and viewing their clinical record.
Repeat prescriptions
View eligible repeat medication and submit a request without phoning reception.
Test results
View GP-record test results where access is enabled and the result has reached your record.
Clinical record
The NHS App can provide access to parts of your GP health record according to the level of access available on your account.
Repeat prescriptions: use the NHS App first
Bretton Park Healthcare’s current homepage makes the preferred route simple: for prescriptions, use the NHS App.
Use the NHS App or NHS website and open the prescriptions service.
Select only the repeat items you currently need.
Electronic prescriptions are normally sent to the pharmacy attached to your NHS prescription settings.
It may need a medication review, monitoring or a different clinical request rather than a routine repeat order.
For general repeat-medicine planning and NHS App help, see the Medication Practices guide.
Test results: start with the NHS App
The practice homepage also directs patients to the NHS App for test results. This is useful because it avoids phoning reception simply to check whether a reviewed result has appeared in the record.
GP-arranged test
Check your NHS App once the expected result time has passed. If the result needs explanation or you have been asked to speak to a clinician, contact the practice.
Hospital-arranged test
If a hospital specialist or another service ordered the test, follow the instructions from that service rather than assuming Bretton will automatically manage the result.
Register with Bretton Medical Practice
The current NHS profile states that Bretton Medical Practice is accepting new patients. Registration status can change, so check the NHS profile when you are ready to apply.
Make sure the practice still shows as accepting new patients.
Most GP practices in England can now be joined online through NHS registration services or the NHS App where available.
You may be asked for your current address, previous GP, contact information, emergency contact and basic health information.
NHS guidance says you do not need ID, proof of address, proof of immigration status or an NHS number to register with a GP surgery in England.
If you take regular medicines, avoid waiting until you are nearly out before changing practices or requesting a new repeat supply.
Your “usual GP” and continuity of care
Bretton Park Healthcare says each patient is allocated a Usual GP when they register.
What the usual GP does
The named doctor takes a lead in making sure appropriate GP services are offered and works with relevant health and social-care professionals where necessary.
What it does not mean
It does not mean that doctor is available 24 hours a day or that no other clinician can treat you.
Useful services currently published by Bretton Park Healthcare
Long-term-condition reviews
The practice manages long-term conditions through its nursing and clinical teams, with combined reviews used where patients have more than one relevant condition.
Social prescribing
The current service information says patients can use Anima to ask for an appointment with the practice social prescriber.
Stop-smoking support
Bretton Park Healthcare publishes dedicated smoking-cessation clinics for patients who want structured support to stop smoking.
Travel clinic
The practice asks travellers to complete a pre-travel questionnaire and advises arranging travel care at least six weeks before departure where possible.
No-scalpel vasectomy
The provider publishes a no-scalpel vasectomy service carried out at the Bretton Medical Practice building. Patients need a GP referral into that service.
Clinical pharmacy
CQC’s current practice profile records pharmacists as part of the wider clinical team, supporting safe medicines management and reviews.
Digital access and reasonable support
The clearest current accessibility improvement published by the practice is its new Andi service, designed specifically to prevent online-only access from excluding patients who struggle with Anima.
Telephone-assisted Anima
Ask about Andi if age, disability or another genuine access barrier makes independent Anima use difficult.
No internet at home
The practice says computers are available in its reception rooms for patients who do not have a computer or internet access.
CQC: Good overall after significant improvement
The current CQC profile is important because an older rating can easily be confused with the present provider. Bretton Park Healthcare became the registered provider in January 2022.
| CQC area | Current published rating |
|---|---|
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Well-led | Good |
CQC’s previous inspection under Bretton Park Healthcare rated the practice Inadequate.
CQC carried out a further announced comprehensive inspection to follow up the earlier concerns and regulatory breaches.
CQC published the follow-up report. It said significant improvements had been made through clearer clinical leadership and rated the practice Good overall.
Map and directions to Bretton Medical Practice
Bretton Medical Practice
Rightwell East
Bretton
Peterborough
PE3 8DT
What to do when Bretton Medical Practice is closed
| Situation | Use this route |
|---|---|
| Life-threatening medical or mental-health emergency | Call 999. |
| Urgent medical problem that cannot wait | Use NHS 111 online or call 111. |
| Minor illness | Ask a community pharmacist where appropriate. |
| Saturday appointment already booked | Check whether your appointment is at Bretton Medical Practice or Park Medical Centre before travelling. |
| Routine appointment or admin request | Use the current Anima route when available or contact the surgery during normal opening hours. |
Official and authoritative sources
- Bretton Park Healthcare current official website
- Current Bretton and Park contact details and opening hours
- Practice-specific Anima access page
- Current clinics and services
- NHS Bretton Medical Practice profile and current new-patient status
- Official NHS App information
- NHS GP registration rules
- Current Care Quality Commission profile
- Current CQC inspection history
Last verified: 21 September 2026.