Ancora Medical Practice Scunthorpe

Emergency first: MedicalPracticeUK.org is an independent information website, not Ancora Medical Practice or the NHS. Call 999 for a life-threatening emergency. If you need urgent medical help that is not life-threatening and the practice is closed, use NHS 111 online or call 111.

Scunthorpe NHS GP patient guide

Ancora Medical Practice Scunthorpe: appointments, Accurx, opening hours and patient routes

Ancora Medical Practice operates from a main surgery at 291 Ashby Road, Scunthorpe, DN16 2AB and a branch at 20 Detuyll Street, Scunthorpe, DN15 7LS. The current appointment system uses online triage for GP requests, with same-day slots and a limited 14-day pre-booking window.

Choose the right route Request GP help Check your surgery site

1. Send your request

2. Practice triage Same-day or planned request is assessed and assigned appropriately.

✓3. Next route GP, nurse, phone, face-to-face, admin response or another service.

Main practice telephone

01724 842244

Use this number if you cannot complete online triage, need help with an appointment request, want to request a home visit, have a registration question, need interpreter/chaperone support, or need help finding the correct practice route.

Call Ancora Medical Practice Official practice website

Two Scunthorpe surgery sites

Ashby Road — main surgery
291 Ashby Road
Scunthorpe
DN16 2AB

Detuyll Street — branch surgery
20 Detuyll Street
Scunthorpe
DN15 7LS

Check the location on your appointment message before travelling; the two surgeries have different addresses and slightly different opening arrangements.

Main phone

01724 842244

Main site

Ashby Road, DN16 2AB

Branch

Detuyll Street, DN15 7LS

Online triage

Accurx

Fast answer: Ancora Medical Practice’s main Ashby Road surgery is open Monday to Friday from 8:00am to 6:30pm, with Saturday opening from 8:00am to 2:00pm for pre-booked appointments only. The Detuyll Street branch is listed Monday to Friday from 8:00am to 6:00pm. Online triage opens from 8:00am, and the practice currently directs GP appointment requests through its Accurx form where available.

Monthly training closure: both Ashby Road and Detuyll Street are unavailable to patients from 1:00pm on the second Wednesday of every month for protected staff learning time. Use NHS 111 for urgent non-emergency help during this closure, or 999 for an emergency.

Current measles notice: the practice homepage currently asks people who think they may have measles not to attend the surgery without contacting the practice first. Call 01724 842244 and use NHS measles information for current symptom and safety guidance.

Start here: use the right Ancora route

A GP appointment request, prescription order and test-result query should not all be handled in the same way. Use the task table below before calling reception.

You need	Best first route	Important detail
Life-threatening emergency	Call 999	Do not wait for online triage or a GP callback.
Same-day GP help	Submit the official Accurx online triage form from 8:00am where available.	Most GP slots other than the limited pre-bookable slots are booked on the day.
Planned GP follow-up	Submit online triage when the required follow-up is within the two-week booking window.	The practice says clinics are available only two weeks ahead.
Help because you cannot use the online form	Call 01724 842244 or visit either surgery.	Reception can help complete the triage form on your behalf.
A home visit	Call the practice.	Try to request the visit before 11:00am.
A repeat prescription	Use the online prescription route, admin Accurx, NHS App/online access, written slip, post or front desk.	Allow 72 working hours; requests are not taken by phone.
A test result	Call after the doctor has reviewed the result.	The practice says result enquiries are best made between 2:00pm and 4:00pm.
A fit note / Med3 or general admin help	Use the practice’s admin triage during contracted weekday hours.	The practice specifically lists prescription, Med3 and general administrative requests for this route.
Urgent help while the surgeries are closed	NHS 111	Use 999 instead for a life-threatening emergency.

For broader NHS GP help that is not specific to Ancora, see the Medical Practice UK NHS GP guide. Ancora’s own rules above should take priority for live booking and contact decisions.

Ancora has two Scunthorpe surgery sites

The practice operates as one GP practice across a main site and a branch. Do not assume your appointment is at Ashby Road simply because that is the main postal address.

Ashby Road — main surgery

Ancora Medical Practice
291 Ashby Road
Scunthorpe
DN16 2AB

The official practice site describes Ashby Road as its main location and the centre for practice administration.

Open Ashby Road directions

Detuyll Street — branch surgery

Ancora Medical Practice – Detuyll Street
20 Detuyll Street
Scunthorpe
DN15 7LS

NHS.uk lists Detuyll Street as a separate Ancora GP surgery location. Check the site named in your booking before leaving home.

Open Detuyll Street directions

If you have moved elsewhere in Lincolnshire and are comparing another multi-site GP setup, the Cliff House Medical Practice patient guide shows how a different two-site practice handles access. Its rules do not apply to Ancora.

Opening hours: Ashby Road and Detuyll Street

Site	Day	Published opening
Ashby Road	Monday–Friday	8:00am–6:30pm
Ashby Road	Saturday	8:00am–2:00pm, pre-booked appointments only
Ashby Road	Sunday	Closed
Detuyll Street	Monday–Friday	8:00am–6:00pm
Detuyll Street	Saturday–Sunday	Closed

Second-Wednesday exception: both practices close to patients from 1:00pm on the second Wednesday of each month for staff training. Normal bank-holiday arrangements can also alter access.

Phone and triage start: the practice says telephone lines are answered from 8:00am and its triage opens from 8:00am each morning, excluding bank holidays.

Check live Ancora opening information NHS Ashby Road profile NHS Detuyll Street profile

Accurx appointments: same-day access and the 14-day rule

Ancora describes its booking model as Advanced Access. The current appointments page says clinics are available only two weeks ahead and most GP appointments are allocated through online triage.

Official appointments page Open Ancora’s Accurx triage form Call 01724 842244

Decide whether the issue is for today or planned follow-up.
The practice separates same-day slots from a small number of appointments that can be arranged up to 14 days ahead.

Submit the Accurx triage form.
Explain the main problem, how long it has been happening and what help you need.

The practice assesses the request.
Pre-bookable requests are assigned to an appropriate clinician; other GP slots are booked on the day.

Watch for the practice response.
Keep your phone available and follow any instructions about the clinician, time or surgery site.

Pre-booking

The first two GP appointments in each morning and afternoon session may be pre-booked up to 14 days ahead after online triage.

Same-day appointments

The remaining GP slots are described as same-day appointments and can only be booked on the day through the triage process.

10-minute GP appointments

The practice lists standard doctor appointments as 10 minutes and asks patients to use one appointment for one patient and one main medical issue.

More than one complex issue?

Ask for a longer appointment when booking rather than expecting several complex problems to be covered in one standard slot.

Online triage difficult? Call 01724 842244 or visit one of the surgeries. The practice says reception can help complete the form for you.

Extended access: registered Ancora patients can also be offered some evening or weekend appointments at NHS settings across North Lincolnshire. Ask reception about availability and the location before travelling.

Accurx is implemented differently by different GP surgeries. For a useful comparison of another Lincolnshire surgery’s Accurx route, see the Boultham Park Medical Practice guide; do not copy its booking rules when contacting Ancora.

Home visits: request before 11:00am where possible

Ancora says home visits are intended for patients who are too ill or frail to attend either surgery. Phone the practice rather than relying on the normal online appointment process.

Call 01724 842244.
Try to make the request before 11:00am.

Explain why the patient cannot attend.
Reception will ask about symptoms so the practice can judge urgency.

Expect clinical assessment.
If there is doubt about whether a visit is needed, the doctor may discuss the problem and advise.

Repeat prescriptions: allow 72 working hours

Ancora uses several prescription-ordering routes, but the practice specifically states that repeat prescription requests are not taken over the telephone.

Route	How it works
Repeat prescription slip	Tick the required items and place the form in the repeat-prescription box at reception.
Post	Post the request; include a stamped addressed envelope if return postage is required.
Front desk	Submit the repeat request through reception.
Online prescription service	Use the practice’s online prescription route if your online services are set up.
Accurx admin triage	The practice says an admin Accurx request can be submitted from the website or NHS App.

Timing: the practice asks for 72 working hours to process repeat prescription requests. The pharmacy may then need additional time to prepare the medicines.

Electronic Prescription Service

Ancora uses EPS, allowing most prescriptions to be sent electronically to a nominated pharmacy. If your pharmacy nomination is wrong or has changed, tell the practice or a participating pharmacy before the next prescription is issued.

Official Ancora prescription page Ancora EPS guidance

For general help preparing a safe medicine request, see the MedicalPracticeUK medication and repeat-prescription guide.

Test results: phone between 2:00pm and 4:00pm

Ancora says test results can be given by telephone once the doctor has reviewed the result and agreed that it can be released that way. The practice asks patients to direct results enquiries between 2:00pm and 4:00pm.

Wait for the result to reach the practice and be reviewed.
The time required depends on the test.

Call during the preferred results window.
Use 01724 842244 between 2:00pm and 4:00pm where possible.

Be ready for identity checks.
Reception must protect confidentiality before disclosing information.

Confidentiality: the practice says results are normally given only to the person named on the result, or to a parent of a patient under 16 where appropriate.

Official Ancora test-results guidance

Register with Ancora Medical Practice

NHS.uk currently shows both Ancora profiles as accepting new patients, and the practice says it has an open list for people living or moving into its practice area.

Check that you live or are moving into the practice area.
Ancora’s own page says registrations are welcomed from patients living or moving to the area.

Choose the registration route.
Use the NHS online registration service, complete a GMS1 form from reception, or follow the practice’s registration forms.

Complete the new-patient information.
The practice also provides a new-patient questionnaire.

Attend the new-registration appointment if offered.
Ancora says new patients are offered a healthcare-assistant registration appointment to complete its new-registration forms.

Moving out of the area: the practice says patients who move outside its practice area will need to register with another GP practice.

Temporary patients

Ancora says someone away from home can receive emergency GP treatment initially and may be registered as a temporary patient for up to three months where the practice accepts the request.

Official Ancora new-patient page Register with Ancora online through the NHS service Check the live NHS practice status

Nurse, HCA and practice services

Ancora’s current services information shows that many tasks are handled by the nursing or healthcare-assistant team rather than a GP.

Practice nurse care

Published services include blood-pressure monitoring, cervical screening, contraception, child immunisations, wound care and chronic-disease management.

Healthcare assistants

HCA clinics include phlebotomy, ECGs, blood-pressure checks, diabetic foot checks, weight/height checks, wound management and NHS health checks.

Long-term conditions

The practice lists regular review clinics for conditions including diabetes, asthma, hypertension, coronary disease and COPD.

Family planning

The practice says family-planning services include contraceptive advice, coils and injectable contraception during surgery hours.

Minor surgery

Ancora publishes a minor-surgery service carried out by doctors with healthcare-assistant support.

Other services

The current service menu also includes social prescribing, travel health, fit-note information and a non-scalpel vasectomy service.

Official clinic list Ancora services hub

Admin requests, fit notes and private work

Ancora says its weekday admin triage should be used for prescription requests, Med3/fit-note requests and general administrative enquiries.

Administrative Accurx

Use the practice’s admin-triage route for non-urgent administrative work rather than placing a medical same-day request when the issue is paperwork.

Private / non-NHS work

Some forms, reports and examinations are outside the NHS contract and may carry a fee. The practice says reception will confirm the charge and expected timescale, and payment is required before processing.

Check current private-work and fee information

Interpreter, chaperone and access planning

Interpreter

If you need an interpreter for an appointment, the practice asks you to notify reception so this can be arranged.

Chaperone

Patients can request a chaperone for a consultation, examination or procedure. The practice recommends making the request when the appointment is arranged where possible.

Need physical access support? Current official pages clearly verify interpreter and chaperone arrangements, but detailed up-to-date physical-access information was not consistently available from the sources checked. If step-free access, parking or another facility is essential for your visit, call 01724 842244 before travelling and confirm the correct surgery site.

Suggestions, complaints and patient participation

Making a complaint

Ancora publishes a formal complaints procedure and complaint form. The practice asks patients to provide enough detail for the concern to be investigated fully.

The practice page also says patients may ask to speak to the Practice Director, Christine Buckley.

Open Ancora’s complaints information

Patient Participation Group

Ancora has a Patient Participation Group for patients interested in practice developments and local health-service feedback. Contact the practice if you want current meeting or joining information.

Ancora Patient Participation Group

NHS complaint support: the practice’s complaints page currently lists the Humber and North Yorkshire ICB Experience Team on 01482 957750 and hnyicb.experience@nhs.net. Use the live complaints page to re-check these details before escalating a complaint.

CQC rating: Good, but the inspection is historical

The Care Quality Commission currently displays an overall rating of Good for the Ancora Medical Practice location at 291 Ashby Road. The date context is important.

CQC record	Published detail	How to read it
Overall location rating	Good	This is the rating currently displayed by CQC.
Comprehensive inspection	30 July 2015	The Good rating comes from historical inspection activity.
Report publication	5 November 2015	This is when the inspection report was published.
Annual regulatory review	19 July 2019	CQC did not find evidence of significant service-quality changes requiring inspection at that time.
Latest data review shown	6 July 2023	CQC said it had not found evidence requiring inspection or reassessment of the rating at that stage.

Do not describe this as a new 2026 inspection. The rating remains displayed as Good, but the comprehensive inspection took place in 2015.

View Ancora’s live CQC location profile

Maps: check which Scunthorpe site your appointment uses

Ashby Road: 291 Ashby Road, Scunthorpe, DN16 2AB.

Detuyll Street: 20 Detuyll Street, Scunthorpe, DN15 7LS.

Before travelling: check the site named on your appointment, whether the consultation is face-to-face or remote, and whether you need interpreter, chaperone or other access arrangements.

When Ancora Medical Practice is closed

Situation	Use this route
Life-threatening emergency	Call 999.
Urgent medical problem that is not life-threatening	Use NHS 111 online or call 111.
Second-Wednesday staff-training closure	Use NHS 111 for urgent help that cannot wait, or 999 for an emergency.
Routine prescription, form or appointment query	Use the appropriate Ancora route when the surgery reopens or the online admin service where available.

Official sources used for Ancora Medical Practice

Last verified: 20 September 2026.

Ancora Medical Practice Scunthorpe FAQs

Where is Ancora Medical Practice in Scunthorpe?

Ancora has two Scunthorpe sites: the main surgery at 291 Ashby Road, Scunthorpe, DN16 2AB, and the Detuyll Street branch at 20 Detuyll Street, Scunthorpe, DN15 7LS. Check your appointment location before travelling.

What are Ancora Medical Practice opening hours?

Ashby Road is listed Monday to Friday from 8:00am to 6:30pm and Saturday from 8:00am to 2:00pm for pre-booked appointments only. Detuyll Street is listed Monday to Friday from 8:00am to 6:00pm and closed at weekends.

Why does Ancora close on the second Wednesday of the month?

Both Ancora surgeries are unavailable to patients from 1:00pm on the second Wednesday of each month for protected staff learning time. Use NHS 111 for urgent non-life-threatening help during that closure, or 999 for an emergency.

How do I request a GP appointment at Ancora Medical Practice?

Use Ancora’s official Accurx online triage form where available. The practice says clinics are available only two weeks ahead, with most GP slots booked on the day after online triage.

Can I book an Ancora GP appointment in advance?

The practice says the first two GP appointments in each morning and afternoon session may be pre-booked up to 14 days ahead after triage. Other GP slots are same-day appointments.

What if I cannot use Ancora’s online triage form?

Call 01724 842244 or visit either surgery. The practice says reception can help complete the triage form on your behalf.

How long should I allow for an Ancora repeat prescription?

Ancora asks for 72 working hours to process repeat prescription requests. The practice does not accept repeat prescription orders by phone and offers written, online and admin-Accurx routes.

When should I call Ancora for test results?

The practice says result enquiries are best made between 2:00pm and 4:00pm once the doctor has reviewed the result and agreed that it can be released by telephone.

Is Ancora Medical Practice accepting new patients?

NHS.uk currently shows the Ashby Road and Detuyll Street GP profiles as accepting new patients, and Ancora’s own registration page says it has an open list for patients living or moving into the practice area.

Is Ancora Medical Practice’s CQC Good rating a recent inspection?

No. CQC currently displays an overall rating of Good for the Ancora location, but the comprehensive inspection took place on 30 July 2015 and the report was published on 5 November 2015. CQC later reviewed available data on 6 July 2023 and did not find evidence requiring reassessment at that stage.

Independent information notice: MedicalPracticeUK.org is not Ancora Medical Practice, the NHS, Humber and North Yorkshire ICB or the Care Quality Commission. Appointment capacity, Accurx availability, registration status, practice notices, opening arrangements and clinic availability can change. Use the official sources above for live forms and information affecting an immediate visit.

Ancora Medical Practice Call 01724 842244