Old Catton Medical Practice | NHS GP Surgery Catton

Emergency first: MedicalPracticeUK.org is an independent information website, not Old Catton Medical Practice or the NHS. Call 999 for a life-threatening medical or mental-health emergency. If you need urgent medical help when the practice is closed and it is not life-threatening, use NHS 111 online if the patient is aged 5 or over, or call 111.

Old Catton & north Norwich NHS GP guide

Old Catton Medical Practice: appointments, hours, prescriptions and patient help

Old Catton Medical Practice is a single-site GP surgery at 55 Lodge Lane, Old Catton, Norwich, NR6 7HQ. It serves Old Catton and parts of Spixworth, Sprowston, Hellesdon and northern Norwich. Appointment requests can start by telephone or through the practice’s Get Help form; a clinician then assesses the request and decides the appropriate next step.

Choose the right route Appointments Map and parking

1. Explain the problem

2. Clinical assessmentThe duty doctor helps organise urgent requests and appropriate appointments.

✓3. Right next stepAdvice, nurse, GP, phone consultation, face-to-face care or another NHS service.

Reception telephone

01603 415519

Use reception for appointment requests, home visits, help choosing the right clinician, registration support, accessibility needs and urgent problems that need practice assessment during opening hours.

Call the practice Official website

Address

Old Catton Medical Practice
55 Lodge Lane
Old Catton
Norwich
Norfolk
NR6 7HQ

The practice operates from one site and has on-site parking, including allocated disabled spaces close to the entrance.

Open directions

Telephone

01603 415519

Normal weekday hours

8am–6:30pm

Routine Get Help form

7am–7pm weekdays

Repeat prescriptions

5 working days

Fast answer: Old Catton Medical Practice is at 55 Lodge Lane, Old Catton, Norwich, Norfolk, NR6 7HQ. Call 01603 415519. Normal opening is 8:00am–6:30pm Monday to Friday. Appointment requests can be made by phone or through the routine Get Help form. The online Get Help form is available from 7:00am to 7:00pm Monday to Friday and carries a response target of up to three working days.

Current practical updates

Online routine access extends beyond reception hours

The practice’s Get Help form currently accepts submissions from 7:00am to 7:00pm Monday to Friday, even though normal practice opening is 8:00am–6:30pm. The extra electronic window is for routine requests, not emergencies.

Open the routine Get Help route

Sharps bins are no longer returned to the GP surgery

The May 2026 practice update says sealed sharps bins generated at home should go to a participating community pharmacy or, where necessary, through the relevant district-council collection service.

Check current sharps-disposal guidance

Choose the correct Old Catton route

You need	Best first step	What happens next
Life-threatening emergency	Call 999.	Do not wait for a GP form, duty-doctor callback or NHS 111.
Urgent GP help while open	Call 01603 415519.	The duty doctor assesses urgency and decides whether a doctor or nurse appointment is appropriate.
Routine non-urgent medical help	Use the Get Help form or phone reception.	Online routine requests have a published response target of up to three working days.
A nurse or healthcare-assistant appointment	Use the dedicated nurse/HCA request form or contact reception.	The practice routes the request to the relevant nursing service.
A home visit	Call before 10:00am where possible.	The duty doctor may call first and decides whether a home visit is required.
A repeat prescription	Use NHS App/NHS account, SystmOnline or a written request.	The practice processes the request within five working days, then the pharmacy may need extra dispensing time.
A test result	Use the online test-results route or check your GP record through NHS App/SystmOnline where enabled.	Confidential information is normally given to the patient unless valid authority is recorded.
To register	Check the practice catchment before submitting the NHS online registration form.	Registration depends on the address being within the area and current practice-list arrangements.
Urgent help when closed	Use NHS 111 online or call 111.	NHS 111 can direct you to an appropriate local service.

For general NHS GP registration, prescriptions and appointment terminology, see the Medical Practice UK patient guide. Old Catton’s own triage and prescription rules still take priority.

Old Catton Medical Practice opening hours

Day	Normal practice hours	Patient note
Monday	8:00am–6:30pm	Some pre-booked enhanced-access appointments may start before reception opens.
Tuesday	8:00am–6:30pm	Routine online Get Help access starts earlier at 7am.
Wednesday	8:00am–6:30pm	Check current news for occasional protected-learning closures.
Thursday	8:00am–6:30pm	Routine online forms remain available beyond normal reception hours.
Friday	8:00am–6:30pm	Plan repeat medicines before the weekend because processing takes five working days.
Saturday	Closed	Use NHS 111 for urgent non-emergency help.
Sunday	Closed	Use NHS 111 or 999 according to severity.

6:00pm–6:30pm is reduced service. The latest opening-hours page says patients should contact the practice during this final half-hour only for urgent matters where possible.

Official opening-times page NHS Old Catton profile

How appointments and duty-doctor triage work

Old Catton does not simply give every caller the next doctor slot. Reception collects enough information to direct the request correctly, and the duty doctor organises urgent appointment allocation according to clinical need.

Choose phone or online for the initial request.
Call 01603 415519 during practice hours or use the Get Help form for a routine non-urgent problem.

Explain the main reason for contacting the practice.
Reception is specifically asked by the GP partners to collect enough information to route patients to the correct clinician and appointment type.

Urgent requests are prioritised clinically.
The duty doctor decides whether an urgent doctor or nurse appointment is needed and how quickly it should be dealt with.

The response may be by telephone first.
The practice says advice can be relayed by a member of the team after doctor assessment. Telephone consultations can sometimes provide faster access.

Urgent appointments focus on the urgent problem.
The practice says secondary problems and long-term/chronic-condition reviews normally require a separate routine appointment.

Calling for another adult? If the patient is over 16, the practice normally needs their consent before discussing confidential information with someone else.

Official appointment guidance Routine Get Help form

Early-morning enhanced-access appointments: confirm the exact day

Old Catton offers some pre-bookable appointments before reception opens at 8am. The practice’s official pages currently give slightly different details about the exact early-morning timetable.

Official-page discrepancy: the opening-times page, updated in June 2026, says pre-bookable appointments are available from 7:00am Monday to Thursday. The older contact page gives a narrower pattern, while the appointments page says 7am throughout the week. Because these pages do not fully agree, ask reception for the current day and time rather than travelling for an early appointment without confirmation.

Enhanced access does not mean normal reception opens early. The official guidance consistently states that reception opens at 8:00am.

Online forms, NHS App and SystmOnline

Old Catton offers several different digital routes. Choosing the correct one is more useful than sending a generic message.

Get Help form

For registered patients with a non-urgent health problem. The form is currently open Monday to Friday from 7am–7pm and may take up to three working days to process.

NHS App / NHS account

Can be used for supported appointments, repeat prescriptions and access to parts of your GP health record.

SystmOnline

The practice lists SystmOnline for repeat medicines, some appointments and online access to GP health information.

Tasks available without an online account

The practice website also publishes direct forms for nurse/HCA requests, appointment cancellation, prescription questions, pharmacy nomination, medication reviews, fit notes, test results, temporary registration, referral tracking, contact-detail changes, carer registration and many health-review questionnaires.

Browse official online forms GP health-record access

Pharmacy First may be faster for seven common conditions

Before starting the routine Get Help form, Old Catton specifically directs eligible patients with certain problems to a community pharmacy first.

Children and young people

Pharmacy First pathways include acute otitis media for ages 1–17 and sore throat for ages 5+.

Skin problems

Eligible pathways include impetigo from age 1, infected insect bites from age 1, and shingles from age 18.

Sinusitis

The practice lists the Pharmacy First sinusitis pathway for patients aged 12 and over.

Uncomplicated UTI

The published pathway covers eligible women aged 16–64 with uncomplicated urinary-tract infection symptoms.

A pharmacist assesses whether the Pharmacy First pathway is appropriate and can supply treatment where clinically indicated.

Home visits: request before 10am where possible

Home visits are intended for patients who cannot attend the practice because of their medical condition.

Phone 01603 415519 before 10:00am where possible.

Explain why attending the surgery is not possible.
Give a reliable contact number and a clear description of the problem.

Expect possible telephone assessment first.
The duty doctor may contact you before deciding how urgently a visit is needed.

A home visit is not automatically granted. The official appointment page says home visits are entirely at the duty doctor’s discretion.

Repeat prescriptions: five working days and no phone requests

Old Catton’s prescription rules are unusually clear: repeat medication requests must be made in writing or online, and the practice does not accept routine repeat requests by telephone.

Prescription task	Official Old Catton guidance
Order online	Use NHS App/NHS account or SystmOnline.
Written request	Use the repeat-prescription form or white repeat slip and place it in the reception box or send it by post.
Telephone repeat request	Not accepted. Repeat requests must be made in writing or online.
Processing time	The practice says prescriptions are processed within 5 working days.
Pharmacy time	Allow extra time after practice processing for your nominated pharmacy to receive and dispense the medicine.
Run out completely	The practice does not issue same-day/emergency repeats; ask your pharmacist whether a small emergency supply may be possible.
Medication review	The practice will contact you when a regular medication review is required.

Check your nominated pharmacy before submitting. You can change it in the service used to order medicines, with the practice’s pharmacy-nomination form, or through a pharmacy that accepts electronic prescriptions.

Official prescription guidance

For wider NHS medication help, see the Medication Practices guide.

Test results and GP-record access

The practice’s online forms include a dedicated Get test results route. Some results can also appear in your NHS account or SystmOnline as part of your GP record.

Check your NHS App or SystmOnline if you already have record access.
The practice says the GP record can include results of tests arranged by the surgery.

If you need a result explained, use the dedicated practice route.
Use the Get test results form or contact reception rather than sending an unrelated request.

Hospital-held information may be separate.
Your GP record does not automatically contain information another service has not sent to the surgery. Contact the hospital, dentist or optician directly for records they still hold.

Confidentiality: the practice says test results and other confidential medical information are normally discussed with the patient concerned. A named third party needs appropriate consent/authority.

Registering with Old Catton Medical Practice

Old Catton operates from one site but covers a wider northern-Norwich area. The practice describes its geographical area as Old Catton and parts of Spixworth, Sprowston, Hellesdon and northern Norwich.

Check your postcode in the official catchment checker.
Do this before filling in registration information because being near Old Catton does not automatically mean the address is inside the practice boundary.

Use the NHS Register with a GP service linked by the practice.
The Old Catton registration page sends new patients to the NHS online registration service.

Have your NHS number if you know it.
The practice says this is helpful but points patients to the NHS service for finding it if necessary.

Need temporary care?
The practice also provides a temporary-patient registration form.

National NHS registration rules still apply. GP registration in England should not normally depend on having proof of address, immigration status, photo ID or an NHS number. A practice can still refuse an application for legitimate reasons such as being outside its area or its list not being open.

Old Catton registration and catchment checker NHS GP registration rules

For another north-Norwich comparison, see the Drayton Medical Practice guide. Its three-site arrangements and appointment rules are different from Old Catton’s single-site model.

Services and referrals beyond a standard GP appointment

Old Catton is a teaching practice with around 8,500 patients and a wider team that includes advanced nurse practitioners, a women’s-health specialist, clinical pharmacists, physiotherapists, mental-health nurses, practice nurses and healthcare assistants.

Long-term-condition reviews

The online system includes asthma, COPD, blood-pressure, hypothyroidism and other monitoring questionnaires.

Women’s health

The practice team includes women’s-health expertise and publishes contraception, HRT and menopause-related review forms.

Physiotherapy

Physiotherapy is listed among local services patients may be able to self-refer to without first asking a GP for a traditional referral.

Mental health

The practice team includes mental-health nursing support and the referral page lists local mental-health self-referral options.

Referral tracking

You can use the practice’s track-a-referral form, NHS e-Referral service or telephone reception for appropriate referral queries.

Visiting clinicians

The practice says attached services include district nurses, a midwife, smoking-cessation support and a health visitor.

Official referrals and self-referral routes Practice team and service-area information

Parking, disabled access and appointment adjustments

Parking and building access

The practice says the purpose-built surgery has on-site car parking and allocated disabled spaces close to the entrance.

Help during appointments

The appointment page lists chaperones, interpreters, a hearing loop, low-level desk, private area and other general assistance. Tell the practice what you need when requesting the appointment.

You can also state a consultation preference. The practice asks patients to say if they prefer a specific clinician and whether they would prefer phone, face-to-face, video, text or email contact, although the final method still depends on clinical need and availability.

Norwich Walk-in Centre for suitable minor illness or injury

If Old Catton is closed—or you need suitable walk-in care—the NHS service directory currently lists:

Norwich Practices Health Centre (Walk-In Centre)

Rouen House
Rouen Road
Norwich
NR1 1RB

Phone: 01603 677500

Current NHS-listed hours: Monday to Sunday, 7:00am–9:00pm.

Opening-time sources have changed over time. Older hospital pages may show shorter walk-in-centre hours. The current NHS service-directory listing should be checked before travelling.

The walk-in centre is for appropriate community/minor-illness services. Call 999 for a life-threatening emergency and use NHS 111 if you are unsure which urgent NHS service is right.

Current NHS walk-in-centre listing

CQC rating: Good, with historical inspection dates

CQC currently displays an overall rating of Good for Old Catton Medical Practice, with Safe, Effective, Caring, Responsive and Well-led all shown as Good.

CQC item	Published record	Context
Overall	Good	Current overall CQC rating displayed.
Safe	Good	Current displayed rating.
Effective	Good	Current displayed rating.
Caring	Good	Current displayed rating.
Responsive	Good	Current displayed rating.
Well-led	Good	Current displayed rating.
Focused inspection	15 November 2018	Checked improvements following issues found at the January 2018 inspection.
Report published	7 December 2018	The current Good rating should not be described as a 2026 inspection.
Later review	6 July 2023	CQC reviewed available information and did not find evidence requiring reassessment at that stage.

Read the rating with its date. CQC’s Good rating remains the rating currently displayed, but the inspection underpinning the latest published report is historical.

Official CQC Old Catton profile

Complaints, feedback and Patient Participation Group

The practice provides several routes for feedback, including its own form, the NHS Friends and Family Test and Healthwatch Norfolk.

If you have a problem

The current complaints page asks patients to contact reception team manager Victoria Whalley first for issues that may be resolved quickly. If that does not resolve the problem, or you are unsure who should deal with it, the page names practice manager Matthew Catley.

Patient Participation Group

All registered patients can apply to join the practice PPG. The practice encourages membership that reflects different ages, backgrounds and health needs.

Practice complaint contact:
Old Catton Medical Practice, 55 Lodge Lane, Old Catton, Norwich, NR6 7HQ
Phone: 01603 415519
Email: nwicb.ocmp@nhs.net

Official complaints information Patient Participation Group

Map and directions to Old Catton Medical Practice

Old Catton Medical Practice
55 Lodge Lane
Old Catton
Norwich
Norfolk
NR6 7HQ

Map provided for location and directions only. MedicalPracticeUK.org is not the official Old Catton Medical Practice website.

Before travelling: confirm that you actually have a face-to-face appointment, take any paperwork or samples requested, and tell the practice beforehand if you need disabled parking, a hearing loop, an interpreter, a chaperone or a private reception area.

Official sources checked

Last verified: 21 September 2026.

Old Catton Medical Practice FAQs

What is the Old Catton Medical Practice phone number?

The main reception number is 01603 415519. Use it for appointment requests, home visits, registration support, access needs and urgent problems requiring practice assessment during opening hours.

What are Old Catton Medical Practice opening hours?

The practice is normally open Monday to Friday from 8:00am to 6:30pm and closed Saturday and Sunday. The latest opening-hours page says service is reduced between 6:00pm and 6:30pm and patients should preferably contact the surgery then only for urgent matters.

How do I request an appointment?

Call 01603 415519 during opening hours or use the Get Help form for a routine non-urgent problem. The practice asks what you need help with, and the duty doctor or clinical team decides the most suitable clinician and appointment route.

When is the Old Catton Get Help form available?

The routine Get Help form is currently available Monday to Friday from 7:00am to 7:00pm. It is for non-urgent problems and the practice says requests may take up to three working days to process.

Are early-morning appointments available?

Yes, some appointments are pre-bookable before reception opens at 8am. The most recently updated opening-times page says enhanced-access appointments are available from 7am Monday to Thursday, but other official practice pages currently show slightly different timings. Confirm the exact day and time with reception before travelling.

How long do repeat prescriptions take?

Old Catton Medical Practice says repeat prescriptions are processed within five working days. The pharmacy may need additional time to dispense the medicine. Routine repeat requests are not accepted by telephone.

How do I request a home visit?

Phone 01603 415519 before 10:00am where possible. Home visits are for patients who cannot attend because of their medical condition. The duty doctor may telephone first and decides whether a visit is required.

What areas does Old Catton Medical Practice cover?

The practice says it serves Old Catton and parts of Spixworth, Sprowston, Hellesdon and northern Norwich. New patients should use the official postcode catchment checker before starting registration.

Is there parking and disabled access?

Yes. The practice says it has on-site parking with allocated disabled spaces close to the entrance. Appointment guidance also lists help such as a hearing loop, low-level desk, interpreter, chaperone and private area when requested.

What is Old Catton Medical Practice’s CQC rating?

CQC currently displays an overall rating of Good, with Safe, Effective, Caring, Responsive and Well-led all rated Good. The focused inspection took place on 15 November 2018 and the report was published on 7 December 2018. CQC later reviewed available information on 6 July 2023 and did not find evidence requiring reassessment at that stage.

Independent information notice: MedicalPracticeUK.org is not Old Catton Medical Practice, NHS England, NHS Norfolk and Waveney, NHS 111, Norwich Walk-in Centre or the Care Quality Commission. Appointment availability, enhanced-access times, forms, prescription processing, catchment arrangements, local services and accessibility can change. Use the official links above for live information affecting an immediate healthcare request.

Old Catton Medical Practice Call 01603 415519