Glebedale Medical Practice | NHS GP Appointments & Hours

Emergency first: MedicalPracticeUK.org is an independent information website, not Glebedale Medical Practice or the NHS. Call 999 for a life-threatening medical or mental-health emergency. For urgent medical help that is not life-threatening when the practice is closed, use NHS 111 online or call 111. For a child under 5, call 111 rather than using NHS 111 online.

Fenton + Longton NHS GP guide

Glebedale Medical Practice: AccuRx appointments, opening hours, prescriptions and patient help

Glebedale Medical Practice has its main surgery at Fenton Health Centre, Glebedale Road, Fenton, Stoke-on-Trent, ST4 3AQ and a Longton branch at Merton Surgery. GP and Advanced Nurse Practitioner appointment requests now start with an online triage form, with reception available to help patients who cannot complete it themselves.

Choose the right route How triage works Fenton or Longton?

1. Send health request

2. Same-day review The practice says it will review the form and respond by 6:30pm that day.

✓3. Next step Phone, face to face, video, text, email or another suitable service.

Reception telephone

01782 743121

Use reception if you need help completing the online triage form, need to request a home visit, want to cancel or change an appointment, have a registration question, need communication support, or are unsure which practice route applies.

Call Glebedale Medical Practice Official practice website

Main Fenton surgery

Glebedale Medical Practice
Fenton Health Centre
Glebedale Road
Fenton
Stoke-on-Trent
ST4 3AQ

The practice also has a Longton branch. Always check the address in your appointment message before travelling.

Directions to Fenton

Telephone

01782 743121

NHS code

M83028

Main-site hours

Mon–Fri 8am–6:30pm

CQC

Good overall

Fast answer: Glebedale Medical Practice is at Fenton Health Centre, Glebedale Road, Stoke-on-Trent, ST4 3AQ. Reception is 01782 743121. The Fenton site is currently listed as open Monday to Friday 8:00am–6:30pm. For a doctor or Advanced Nurse Practitioner appointment, submit the online triage form; the practice says it will review the form and get back to you by 6:30pm the same day.

Start with the task, not the phone queue

Glebedale separates appointment requests, repeat prescriptions, registration, results and referrals. Use the route that matches what you actually need.

You need	Start here	What happens next
Life-threatening emergency	Call 999.	Do not wait for online GP triage.
Doctor / Advanced Nurse Practitioner	Use the official online triage form.	The surgery says it will respond by 6:30pm the same day.
Cannot use the online form	Call 01782 743121.	Reception can support you with completing the triage form.
Home visit	Phone before 10am where possible.	The practice phones first to understand what you need.
Repeat prescription	Use NHS account/NHS App, AccuRx form, Patient Access, paper form, email or post.	Prescription is normally available from the pharmacy after 48 hours.
Test result	Use the practice test-results route after clinical review.	The practice says it will contact you if more tests or treatment are needed.
Sick / fit note	For more than 7 days off, phone, visit or use the practice sick-note request route.	The practice processes the request according to the clinical circumstances.
New-patient registration	Check the catchment, then register online or collect a paper form.	NHS.uk currently shows Glebedale accepting new patients.

For general NHS GP registration, appointment and urgent-care rules, see the Medical Practice UK patient guide.

Fenton and Longton: two sites, different opening hours

CQC confirms Glebedale Medical Practice provides care from a main Fenton surgery and a Longton branch, and patients can access services across the two locations. The current practice website gives different reception hours for each site.

Fenton Health Centre — main site

Fenton Health Centre
Glebedale Road
Fenton
Stoke-on-Trent
ST4 3AQ

Monday–Friday: 8:00am–6:30pm.
Saturday: closed.
Sunday: closed.
Main reception number: 01782 743121.

Longton Branch

Merton Surgery
Merton Street
Longton
Stoke-on-Trent
ST3 1LG

Monday: 8:00am–5:00pm.
Tuesday: 8:00am–5:00pm.
Wednesday: 8:00am–5:00pm.
Thursday: 8:00am–1:00pm.
Friday: 8:00am–5:00pm.
Weekend: closed.

Before travelling: check whether the appointment says Fenton Health Centre or Merton Surgery. The Longton branch closes earlier than the main site, especially on Thursday.

Glebedale Medical Practice opening hours

Day	Fenton	Longton branch
Monday	8:00am–6:30pm	8:00am–5:00pm
Tuesday	8:00am–6:30pm	8:00am–5:00pm
Wednesday	8:00am–6:30pm	8:00am–5:00pm
Thursday	8:00am–6:30pm	8:00am–1:00pm
Friday	8:00am–6:30pm	8:00am–5:00pm
Saturday	Closed	Closed
Sunday	Closed	Closed

Use the current practice timetable, not the old CQC timetable. CQC’s 2022 inspection report records historical opening times that differ from today’s practice website. The table above follows the current official surgery contact page.

Official contact and opening times NHS Glebedale profile

GP appointments use online triage

For a doctor or Advanced Nurse Practitioner appointment, Glebedale asks patients to complete its online triage form. The practice says the form will be reviewed and it will get back to you by 6:30pm on the same day.

Official appointment guidance

Submit the health problem online.
Describe the main problem, when it started, whether it is getting worse, and what you are worried about.

Need help with the form?
Call 01782 743121. The practice specifically says reception can help patients complete the online triage form.

Keep your phone available.
The practice says it will review the submission and respond by 6:30pm that day. A response does not necessarily mean a face-to-face GP appointment.

Check the consultation type and site.
You may be offered help by telephone, face to face, video call, text or email. If attending in person, check whether the booking is at Fenton or Longton.

Tell the practice what would help you access care. Its appointments page asks patients to mention a preferred healthcare professional, preferred consultation method, interpreter requirement, or another access or communication need.

Cancel or change an appointment

Glebedale lists several cancellation routes: NHS account/NHS App, its online form, telephone, in-person reception, or practice email. Cancel as soon as possible so the appointment can be released to another patient.

Do you always need a GP?

GP or Advanced Nurse Practitioner

Use online triage for a new or ongoing medical problem that needs clinical assessment. The practice decides the appropriate professional and consultation method.

Community pharmacy

The practice directs patients to pharmacists for minor problems such as colds, headaches, minor aches, rashes, cystitis and medicine questions where appropriate.

Physio / PCN professional

The appointments page lists physiotherapy, social prescribing, pharmacy and other Primary Care Network referral options.

NHS 111 or 999

Use NHS 111 when urgent care cannot wait until the practice reopens. Use 999 for a medical or mental-health emergency.

Home visits: phone before 10am where possible

Glebedale says home visits are for patients who are housebound and need an appointment. Call 01782 743121 before 10:00am where possible.

The practice says it will telephone first to understand what you need. This allows the team to decide the safest and most appropriate next step.

Do not wait for a home visit in an emergency. For chest pain, severe breathing difficulty, vomiting blood, collapse, stroke signs or another life-threatening problem, call 999.

Repeat prescriptions: allow 48 hours

Glebedale offers several repeat-prescription routes. The current official page says it does not take repeat-prescription requests over the phone.

Method	Current practice guidance
NHS account / NHS App	View your repeat medicines and choose the items required.
AccuRx online form	Available Monday to Friday; the practice says it responds within 24 hours during opening times.
Patient Access	Use your linked Patient Access account to request repeat medicine.
Paper form	Bring a repeat-prescription request form to the surgery during opening hours.
Email or post	The practice also lists email and postal repeat-prescription requests.
Telephone	Not accepted for routine repeat-prescription ordering.

Collection timing: the practice says you can usually collect your prescription from your nominated pharmacy 48 hours after ordering. Allow for weekends, bank holidays, pharmacy stock and any medication review that may be due.

Prescription question?

If you need to speak to the practice about medicine rather than place a routine order, Glebedale says you can phone its pharmacist after 10:00am on 01782 743121 or use its medication-query form.

Official prescription guidance NHS App

For broader NHS help with repeat medicines, nominated pharmacies and medication reviews, see the MedicalPracticeUK medication guide.

Test results: check after clinical review

The practice states that if a result shows you need more tests or treatment, it will contact you. Once a doctor has reviewed the result, use the practice’s test-result route or your enabled NHS online record access to check what has been recorded.

Ask when the result is expected.
Different blood tests, swabs, imaging and hospital investigations can take different lengths of time.

Check who ordered the test.
A GP-requested investigation and a hospital-requested investigation may have different follow-up routes.

Do not interpret an unclear result alone.
If the result is abnormal, unclear, or you do not understand the next step, contact the practice or the clinical team that requested the test.

Worsening symptoms override a waiting result. If your condition is getting worse, use the appropriate GP, NHS 111 or 999 route rather than simply waiting for a laboratory result.

Sick and fit notes

Glebedale’s current contact section says that if you have been off sick for more than seven days, you can request a sick note by:

phoning the surgery;
visiting the surgery while it is open; or
using the practice sick-note request form.

First 7 days: employees can normally self-certify sickness for the initial seven calendar days rather than asking the GP for an NHS fit note. If your employer asks for different paperwork, check whether it is an employer/private administrative request.

Register with Glebedale Medical Practice

NHS.uk currently shows Glebedale Medical Practice as accepting new patients. The practice asks prospective patients to check its catchment before completing registration.

Check your postcode against the catchment.
Use the practice’s official postcode search. If the map tool is difficult to use, contact reception for help checking the address.

Register online or on paper.
The practice accepts an online registration form, or you can collect a paper registration form from reception while it is open.

NHS number is useful, not essential.
The practice says it is helpful to know your NHS number. Current NHS guidance says you do not need an NHS number, ID, proof of address or proof of immigration status simply to register with a GP in England.

You will have a named accountable GP.
Glebedale says every patient has a named accountable doctor who coordinates care, but you can still see or speak to other doctors or nurses. You can ask reception if you have a preferred named GP.

Official Glebedale registration page Check NHS registration status

AccuRx, NHS App and Patient Access: what each route is for

AccuRx

Glebedale uses AccuRx-linked forms for tasks including appointment triage, medication queries and other online practice requests. Start from the official surgery website rather than a random search-result form.

NHS App / NHS account

Useful for repeat prescriptions, appointment management, health-record access and other NHS functions where Glebedale has enabled them for your account.

Patient Access

The practice lists Patient Access for repeat-prescription ordering and other connected GP online services.

Digital access problem? Call reception. For GP/ANP appointment requests, the practice specifically says reception staff can help patients complete the online triage form.

Referrals: hospital waits, X-rays and local MSK routes

Glebedale’s service pages include several referral tools that can save patients from using a generic GP appointment just to find an existing referral.

Waiting for hospital treatment?

The practice links patients to My Planned Care for information about waiting times and support while waiting for clinical opinion, treatment or surgery.

Direct-access X-ray referral

The practice states that University Hospitals of North Midlands’ GP/outpatient X-ray service is operating as a walk-in service at listed locations once you have been appropriately referred. Its published guidance says the referral must be used within the stated period.

North Staffordshire & Stoke-on-Trent MSK service

For an appropriate musculoskeletal referral, Glebedale publishes the North Staffordshire and Stoke-on-Trent Integrated Musculoskeletal Service route. Its current page says patients should wait 10 working days after seeing the GP/healthcare professional before contacting the Therapy Referral Centre to book the first appointment.

Published contact: 0300 124 5024, option 1, Monday to Friday 8:30am–4:00pm.

Official Glebedale MSK information

Services beyond a standard GP appointment

Glebedale’s current practice and CQC information show a broad primary-care team and services across Fenton and Longton. Use the right route where possible rather than assuming every task needs a GP.

Nurse practitioner

The practice has nurse-practitioner capacity alongside GPs, and the appointment triage system can route suitable clinical problems accordingly.

Practice nursing

Practice nurses support vaccinations, long-term-condition monitoring, screening and other routine clinical work.

Social prescribing

Glebedale allows suitable patients to self-refer to social-prescribing link workers for practical, community and emotional support.

Travel health

The practice advises arranging the first travel-health appointment at least 8 weeks before travel where vaccines may be required.

Pharmacy First

Community pharmacists can provide advice, and for certain conditions may provide treatment or prescription medicines without a GP appointment where eligibility criteria are met.

Veteran-friendly support

Glebedale is currently listed as an accredited Veteran Friendly GP Practice. The page was updated in April 2026 and asks veterans or partners of veterans to tell staff so relevant support can be offered.

Official services hub Veteran-friendly practice information

Accessibility, parking and communication support

The official contact page lists several physical-access and communication facilities. The practice also says alternative-format information can be requested.

Physical access

Step-free access.
Wheelchair access.
Disabled WC.
Disabled parking.
Car parking.
Cycle parking.

Communication support

Induction loop.
Signing service available.
Braille translation service.
Text relay support.
BSL interpreter can be arranged if requested before the visit.

Need information in another format? The practice accessibility page says patients can ask for information in formats such as large print, easy read, audio or braille. It says requests will be considered and responded to.

Practice accessibility information

Complaints and feedback

If you have a complaint about Glebedale Medical Practice, the current complaints page says to contact the Practice Manager. You can phone, write to the practice, or use the patient-feedback form.

Start with the practice

Explain what happened, when it happened, who was involved if known, and what you would like the practice to do. The practice says it will answer concerns as soon as possible.

Professional conduct concern?

A complaint about appointment access or reception service is different from a serious concern about a doctor’s professional fitness to practise. Use the appropriate route rather than sending every complaint to a regulator.

Official Glebedale complaints page

For the difference between normal GP-service complaints and serious professional-standard concerns, see our GMC Good Medical Practice guide.

CQC: Good overall, but Safe is Requires Improvement

CQC currently displays Glebedale Medical Practice as Good overall. The latest listed comprehensive inspection took place on 23 November 2022 and the report was published on 16 December 2022.

CQC area	Current displayed rating
Overall	Good
Safe	Requires improvement
Effective	Good
Caring	Good
Responsive	Good
Well-led	Good

Do not flatten the CQC record into “all Good”. The service is currently shown as Good overall, but CQC’s latest published inspection rating for the Safe domain is Requires improvement. This is regulatory inspection information, not a patient-review score.

Opening-hours caution: the 2022 CQC inspection summary contains historical surgery hours. Use Glebedale’s current official contact page for today’s Fenton and Longton timetable.

Live Glebedale CQC profile

Fenton map and directions

Glebedale Medical Practice
Fenton Health Centre
Glebedale Road
Fenton
Stoke-on-Trent
Staffordshire
ST4 3AQ

Map supplied for location and directions only. MedicalPracticeUK.org is not Glebedale Medical Practice.

Longton appointment? Do not use the Fenton map automatically. The Longton branch is at Merton Surgery, Merton Street, Longton, Stoke-on-Trent, ST3 1LG. Check your booking before setting off.

What to do when Glebedale Medical Practice is closed

Situation	Use this route
Life-threatening emergency	Call 999.
Urgent but not life-threatening	Use NHS 111 online or call 111.
Child under 5 needing urgent help	Call 111 rather than using NHS 111 online.
Emergency repeat medicine	The practice links to the NHS 111 emergency-prescription service.
Minor illness or medicine question	Use a community pharmacist where appropriate.
Routine GP/admin request	Use the practice route when normal services reopen.

Official sources used

Last verified: 21 September 2026.

Glebedale Medical Practice FAQs

Where is Glebedale Medical Practice?

The main surgery is at Fenton Health Centre, Glebedale Road, Fenton, Stoke-on-Trent, Staffordshire, ST4 3AQ. The practice also has a Longton branch at Merton Surgery, Merton Street, Longton, Stoke-on-Trent, ST3 1LG.

What is Glebedale Medical Practice’s phone number?

The main reception telephone number is 01782 743121. Use 999 for a life-threatening emergency and NHS 111 for urgent non-life-threatening help when the practice is closed.

What are Glebedale Medical Practice opening hours?

The main Fenton site is currently listed as open Monday to Friday from 8:00am to 6:30pm, with Saturday and Sunday closed. The Longton branch is open Monday, Tuesday, Wednesday and Friday from 8:00am to 5:00pm, Thursday from 8:00am to 1:00pm, and closed at weekends.

How do I request a GP appointment at Glebedale Medical Practice?

Use the practice’s online triage form for a doctor or Advanced Nurse Practitioner appointment. The practice says it will review the form and get back to you by 6:30pm on the same day. If you need help filling in the form, call reception on 01782 743121.

What types of appointment can Glebedale offer?

The practice says consultations may be offered by telephone, face to face at the surgery, video call, text or email. Tell the practice if you have a preferred professional, consultation method, interpreter need or other communication/access requirement.

How do I request a home visit?

If you are housebound and need an appointment, call 01782 743121 before 10:00am where possible. The practice says it will phone first to understand what you need. Call 999 instead for a life-threatening emergency.

How do I order repeat prescriptions?

Use NHS account/NHS App, the practice AccuRx online form, Patient Access, a repeat-prescription form, practice email or post. Glebedale says it does not take routine repeat-prescription requests over the phone.

How long do Glebedale repeat prescriptions take?

The current prescription page says you can usually collect the prescription from your nominated pharmacy 48 hours after ordering. Allow extra time for weekends, bank holidays, pharmacy processing and medication reviews.

Is Glebedale Medical Practice accepting new patients?

Yes at the time this page was verified. NHS.uk currently shows Glebedale Medical Practice as accepting new patients. The practice asks patients to check its catchment before registering, then use online registration or collect a paper form.

What is Glebedale Medical Practice’s CQC rating?

CQC currently displays Glebedale Medical Practice as Good overall. The latest listed comprehensive inspection took place on 23 November 2022 and the report was published on 16 December 2022. Effective, Caring, Responsive and Well-led were rated Good, while Safe was rated Requires improvement.

Independent information notice: MedicalPracticeUK.org is not Glebedale Medical Practice, the NHS, Staffordshire and Stoke-on-Trent Integrated Care Board, South Stoke Central Primary Care Network or the Care Quality Commission. Opening hours, branch access, triage forms, prescription arrangements, registration status, clinics, referral routes and CQC records can change. Use the official links above for information affecting an immediate appointment, medicine request, registration, referral or visit.

Glebedale Medical Practice Call 01782 743121