Lighthouse Medical Practice Eastbourne | NHS GP Surgery

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Emergency first: MedicalPracticeUK.org is an independent information website, not Lighthouse Medical Practice or the NHS. Call 999 for a life-threatening emergency. If the problem is urgent but not life-threatening and the surgery is closed, use NHS 111 online or call 111.
Eastbourne two-site NHS GP guide

Lighthouse Medical Practice: appointments, hours, prescriptions and Eastbourne surgery help

Lighthouse Medical Practice operates from two Eastbourne sites: College Road Surgery near the town centre and Ian Gow Memorial Health Centre in Langney. GP appointment requests are clinically triaged through the practice’s Clinical Hub, while routine requests can also start through Engage Consult. The most important practical point is to check which site you need before calling or travelling.

Choose your route Request GP help Compare both sites
1. Tell the practice what you need
2. Clinical Hub reviewGP requests are assessed and routed by the practice’s clinical team.
✓3. Correct routeGP, nurse, pharmacist, paramedic, physio or another appropriate service.

Two Eastbourne sites: check the address before travelling

College Road Surgery
01323 735044

6 College Road
Eastbourne
East Sussex
BN21 4HY

The practice says Eastbourne railway station is about a five-minute walk from this surgery.

Call College Road Directions
Ian Gow Memorial Health Centre
01323 766358

Milfoil Drive
Langney
Eastbourne
East Sussex
BN23 8BR

The current contact page lists general car parking and disabled parking at the Ian Gow site.

Call Ian Gow Directions
Two-site rule: do not assume an appointment is at the surgery you normally use. Check the appointment message or ask reception whether you need College Road or Ian Gow.
College Road
01323 735044
Ian Gow
01323 766358
GP requests
Clinical Hub triage
Online route
Engage Consult
Fast answer: Lighthouse Medical Practice has College Road Surgery at 6 College Road, Eastbourne, BN21 4HY and Ian Gow Memorial Health Centre at Milfoil Drive, Langney, BN23 8BR. The main site numbers are 01323 735044 and 01323 766358. GP appointment requests are triaged through the Clinical Hub; routine requests can also be submitted online using Engage Consult.

Choose the correct Lighthouse route first

You need Start here What happens next
Life-threatening emergency Call 999. Do not wait for reception, Engage Consult or a GP callback.
Urgent GP help today Call College Road or Ian Gow from 8am, or speak to reception in person. The Clinical Hub assesses the information and decides the suitable clinician and timescale.
A routine GP problem Use Engage Consult, phone the appropriate site or speak to reception. The practice routes the request to an appropriate health professional.
A nurse appointment Phone Patient Services. Nurse appointments can be booked directly by reception/call-handling staff.
A home visit Phone as soon after 8am as possible, preferably before 11:30am. The practice phones first to understand what help a housebound patient needs.
A repeat prescription Use NHS App/NHS account or the official online route. The practice says pharmacy collection is usually 3–5 working days after ordering.
Test results Check NHS account or Patient Access after clinical review. Use Engage Consult for questions, or reception option 7 if online access is unsuitable.
To register Check the current registration alert before applying. Routine new registrations are currently temporarily limited.
Urgent doctor help 6pm–6:30pm Call 0300 555 5252. This is the late-weekday route published by the practice.
Urgent help after 6:30pm Call 111 or use NHS 111 online. NHS 111 directs you to appropriate urgent care.

For general background on NHS GP surgeries, registration, NHS 111 and appointment routes, see the Medical Practice UK NHS GP guide.

Opening hours and late-day access

Day / access Published arrangement Patient note
Monday 8:00am–6:30pm; extended appointments 6:30pm–8:15pm at alternate sites Extended hours are pre-arranged. Confirm which site before travelling.
Tuesday 8:00am–6:30pm Online and telephone contact is published until 6:30pm.
Wednesday 8:00am–6:30pm In-person patients may be redirected later in the day.
Thursday 8:00am–6:30pm Use the appropriate site number or online service.
Friday 8:00am–6:30pm Do not leave routine medicine requests until late Friday.
Saturday Ask reception about Saturday appointments This is not ordinary walk-in opening.
Sunday Closed Use NHS 111 for urgent non-emergency help.
6:00pm–6:30pm urgent doctor help 0300 555 5252 The practice specifically publishes this late-day number.
Physical access and telephone access are not identical. The practice says patients can contact it online and by telephone until 6:30pm, while people attending in person may be redirected to make sure they receive the appropriate support.
Official opening and contact information

Appointments and the Clinical Hub

Lighthouse says it triages all GP appointment requests through its Clinical Hub. The Hub brings together doctors and administrative staff who review the information submitted and decide the best next step.

1
Choose urgent or routine.
For an urgent weekday GP problem, call the appropriate surgery from 8am or visit reception. Routine problems can also start through the online consultation service.
2
Explain what you actually need help with.
The practice asks what the problem is and, for urgent requests, whether you believe delay could put you at risk of harm.
3
Let the Clinical Hub route the request.
The information is used to decide which doctor, nurse or other professional is suitable and how quickly assessment should happen.
4
Expect different consultation types.
You may be offered help by phone, face to face, video call, text or email depending on the request.
5
Confirm the surgery site.
If a face-to-face appointment is arranged, check whether it is at College Road or Ian Gow.
Your preference still matters. Tell the practice if you prefer phone or face-to-face care, need an interpreter, need a chaperone or have another communication/access requirement.
Official Lighthouse appointment guidance How the Clinical Hub works

What can the Clinical Hub arrange?

GP assessment

A GP may handle the problem by telephone, face-to-face appointment, video or another suitable route.

Nurse or healthcare professional

The practice may decide that a nurse, paramedic, physiotherapist or another clinician is better placed to help.

Pharmacy or other service

Some medicine or minor-illness problems can be handled more appropriately by a pharmacist or another NHS service.

Text or digital response

Some requests may not require a conventional appointment and can be resolved with a message, advice or another action.

Engage Consult and NHS App: use each for the right job

Engage Consult

The practice lists Engage Consult for non-emergency medical problems, repeat-prescription requests, fit notes, test-result questions and administrative requests.

NHS App / NHS account

The practice says patients can use their NHS account for repeat prescriptions, viewing test results, accessing parts of their GP record, checking or cancelling appointments and viewing vaccination information where enabled.

Do not use an online form for a medical emergency. Online forms are not a substitute for 999, and an urgent problem outside practice hours may need NHS 111.
Official online-services guide Official NHS App information

Home visits: call early if you are genuinely housebound

The practice says a home visit is available when a patient is housebound and needs an appointment. It will telephone first to understand what is needed.

1
Phone as soon after 8am as possible.
Where possible, make the request before 11:30am.
2
Explain why the patient cannot safely leave home.
The practice defines housebound in terms of frailty, mobility problems or illness that makes leaving the home unsafe without special assistance or transport.
3
Expect a call first.
The practice says it phones before the visit to understand the medical need.
Do not wait for a home visit in a life-threatening emergency. Call 999.

Repeat prescriptions: no phone or email requests

The easiest published routes are the NHS App/NHS account and the practice’s online system. A paper repeat-request form can also be brought to the surgery.

Prescription task Current Lighthouse guidance
Order a repeat medicine Use NHS App/NHS account or the online prescription route.
Paper request Bring a repeat-prescription request form to the surgery Monday to Friday from 8am to 6pm.
Phone or email request The practice says routine repeat requests are not accepted by phone or email.
Pharmacy collection The practice says a prescription can normally be collected from the nominated pharmacy 3–5 working days after ordering.
Prescription question Call the relevant surgery and select option 2 for the prescribing team.
Medication review The practice may contact you when a regular medication review is required.
Old medicine Return unwanted medicines to a pharmacy, not the GP surgery or household bin.
Official repeat-prescription instructions

For broader help with repeat medicines, medication reviews and pharmacy routes, see the NHS medication practices guide.

Test results: wait for review, then check the right channel

The practice says it will contact you if a result shows that you need more tests or treatment. Once a doctor has reviewed the result, patients can view it through their NHS account or Patient Access, or contact the practice.

1
Wait for clinical review.
The official page says results are made available after doctor review.
2
Check online first if you have access.
Use NHS App/NHS account or Patient Access.
3
Have a question about the result?
The practice asks patients to use Engage Consult.
4
Cannot use the online route?
Call College Road or Ian Gow and use option 7 for reception help.
Who ordered the test? If a hospital specialist arranged the investigation, the hospital team may be the correct service for interpretation or follow-up rather than the GP surgery.
Official Lighthouse test-result guidance

New-patient registration is currently limited

The official registration page currently states that Lighthouse Medical Practice is not accepting new patients in the usual way. The restriction is described as temporary and is linked to practice capacity and demand.

Registration situation Current official position
Routine new registration Temporarily suspended/limited. The practice says it is not keeping a waiting list.
New-born or adopted baby May still be registered where a parent is already registered and the family lives within the practice boundary.
First-degree relative May still be accepted if living at the same address as a registered patient and within the boundary.
Registration exception The practice says eligible exceptions must collect and return a paper form because its online registration portal is suspended during the restriction.
Temporary resident A person staying inside the practice boundary for 24 hours to 3 months may contact the surgery about temporary registration.
Do not rely on an old “accepting patients” result. This status is temporary and may change. Check the live registration alert before completing forms or changing GP.
Official registration page Current registration restriction notice Find another NHS GP

Clinics and services: a GP is not always the right appointment

The practice publishes a broad range of services. Availability can depend on clinical need, eligibility, staffing and the type of appointment.

Nurse clinics

Practice nurses provide vaccinations, travel advice, wound management, ECGs, lung-function testing and reviews for long-term conditions including asthma, COPD, diabetes and high blood pressure.

Blood tests

The practice lists phlebotomy for adults and children aged five or over.

Sexual health

Published services include contraception, coils, implants, contraceptive injections and STI screening/testing.

Long-term conditions

Services include diabetes care, respiratory-condition management and anticoagulation monitoring.

Minor procedures

The practice lists minor surgery/skin lesion removal and therapeutic steroid injections for appropriate musculoskeletal problems.

Vaccinations and screening

Published services include cervical screening, childhood immunisation, adult immunisation and some travel-related vaccination services.

Official clinics and services

Accessibility, parking and communication support

Ian Gow

  • Car parking is listed at this site.
  • Disabled parking is listed.
  • Step-free and wheelchair access are listed.
  • The older disabled-access page describes Ian Gow as being on one level.

College Road

  • The practice says Eastbourne station is about a five-minute walk away.
  • The disabled-access page lists ramp access and a lift.
  • The current contact page does not list a general patient car park at College Road.

Hearing and signing support

The practice lists induction loops and a signing service. Its accessibility information also says a BSL interpreter can be arranged if requested before a visit.

Alternative formats

If website information is needed in a different format, such as large print, easy read, audio or braille, the accessibility page tells patients to contact either surgery number.

Current access and parking details Website accessibility information

Flu and COVID vaccination notice for autumn 2026

The practice published a specific vaccination update on 28 August 2026. It says its autumn programme is different for children, adults, care-home residents and housebound patients.

Children

The practice says it will administer eligible child nasal-flu vaccinations from 1 September 2026. Eligible children and young people under 18 who need practice vaccination will receive an invitation.

Adults able to leave home

The practice says it has decided not to deliver routine adult flu vaccination at the surgery in 2026. Eligible adults should use the national booking route, with appointments from 1 October.

Care and nursing homes

The practice says its Primary Care Network will provide flu and COVID vaccination to its patients living in care or nursing homes.

Housebound patients

The published notice says the local ICB will arrange vaccination for housebound patients.

The practice specifically asks patients not to phone reception for extra flu/COVID booking information. Its administration teams do not have additional booking information beyond the published guidance.
Read the autumn 2026 vaccination notice

CQC rating: Outstanding, with historical inspection dates

CQC currently displays an overall rating of Outstanding for The Lighthouse Medical Practice. The rating should be read with its dates: the comprehensive inspection was in 2016, not 2026.

CQC item Current displayed record Context
Overall Outstanding This is the overall rating currently displayed by CQC.
Safe Outstanding From the historical comprehensive assessment.
Effective Good From the historical comprehensive assessment.
Caring Good From the historical comprehensive assessment.
Responsive Outstanding From the historical comprehensive assessment.
Well-led Outstanding From the historical comprehensive assessment.
Comprehensive inspection 21 June 2016 The report was published on 22 August 2016.
Later data review 6 July 2023 CQC said it had not found evidence requiring inspection or reassessment at that stage.
Do not describe this as a 2026 CQC inspection. “Outstanding” is the rating currently displayed, but it originates from historical inspection activity.
Official CQC Lighthouse profile

What to do when Lighthouse Medical Practice is closed

Time / problem Use this route
Life-threatening emergency Call 999.
Weekday 6:00pm–6:30pm and need urgent doctor help Call 0300 555 5252.
After 6:30pm / weekend, urgent but not life-threatening Use NHS 111 online or call 111.
Hearing or communication difficulty using 111 The practice points patients to textphone 18001 111 and the NHS 111 BSL interpreter service.
Routine prescription or admin task Use the approved online route or wait until the practice reopens.

Maps for College Road and Ian Gow

College Road Surgery

6 College Road, Eastbourne, East Sussex, BN21 4HY.

The practice says Eastbourne railway station is around a five-minute walk away.

Ian Gow Memorial Health Centre

Milfoil Drive, Langney, Eastbourne, East Sussex, BN23 8BR.

The current contact page lists car parking and disabled parking at this site.

Before leaving home: check the site name, appointment time, consultation type and any access needs. The two Lighthouse locations are in different parts of Eastbourne.

Complaints and feedback

The practice asks patients to raise administrative concerns with its team leaders first. If they cannot resolve the issue, an Administration and Operations Manager can become involved. For clinical complaints, the current complaints page names the practice’s complaints-management route.

1
Write down what happened.
Include the date, which Lighthouse site was involved, the appointment or call route and what outcome you are asking for.
2
Use the official practice process.
This keeps confidential health information with the provider rather than an independent website.
3
If you need independent NHS support, consider PALS.
The practice page links to East Sussex Healthcare NHS Trust PALS and currently publishes telephone number 01323 435886.
Official complaints and compliments page

Related patient guides

Lighthouse is unusual because it combines a two-site model, Clinical Hub triage and several digital routes. These existing MedicalPracticeUK pages help with the underlying tasks without replacing Lighthouse’s own instructions.

Seaton & Colyton Medical Practice

Another two-site NHS GP guide that shows why checking the correct branch before travelling matters.

Pinfold Medical Practice

A supporting guide explaining GP appointment routing, prescription requests and NHS 111 access at another English practice.

Official sources checked

Last verified: 20 September 2026.

Lighthouse Medical Practice Eastbourne FAQs

What are the Lighthouse Medical Practice phone numbers?
College Road Surgery is 01323 735044 and Ian Gow Memorial Health Centre is 01323 766358. For urgent doctor help between 6:00pm and 6:30pm on weekdays, the practice publishes 0300 555 5252.
Where are the two Lighthouse Medical Practice surgeries?
College Road Surgery is at 6 College Road, Eastbourne, East Sussex, BN21 4HY. Ian Gow Memorial Health Centre is at Milfoil Drive, Langney, Eastbourne, East Sussex, BN23 8BR. Confirm which site your appointment is at before travelling.
What are Lighthouse Medical Practice opening hours?
The official contact page lists Monday to Friday access from 8:00am to 6:30pm, with extended Monday appointments from 6:30pm to 8:15pm at alternate sites. Saturday appointments are available by asking reception, and Sunday is closed.
How do I request an urgent GP appointment?
GP requests are triaged through the Clinical Hub. For urgent weekday help, call College Road on 01323 735044 or Ian Gow on 01323 766358 from 8am, or speak to reception in person. Give enough information for the practice to assess the urgency and appropriate clinician.
How do I request a routine appointment?
Routine requests can be made through the practice’s online consultation service, by phoning the appropriate surgery, or by speaking to reception. You may be offered telephone, face-to-face, video, text or email care depending on the problem.
Does Lighthouse Medical Practice use Engage Consult?
Yes. The practice lists Engage Consult for non-emergency medical problems, repeat prescriptions, fit-note requests, test-result questions and administrative requests.
How long do repeat prescriptions take?
The practice says prescriptions can normally be collected from the nominated pharmacy 3–5 working days after ordering. Routine repeat requests are not accepted by phone or email.
Is Lighthouse Medical Practice accepting new patients?
Routine new registrations are currently temporarily limited. The practice says it is still registering certain exceptions, including new-born or adopted babies of registered parents and first-degree relatives living with registered patients within the practice boundary. Check the live registration notice because this status can change.
Which Lighthouse site has parking?
The current practice contact page lists car parking and disabled parking at Ian Gow Memorial Health Centre. College Road is about a five-minute walk from Eastbourne railway station and the older disabled-access page lists ramp access and a lift there.
What is the Lighthouse Medical Practice CQC rating?
CQC currently displays an overall rating of Outstanding. Safe, Responsive and Well-led are displayed as Outstanding, while Effective and Caring are Good. The comprehensive inspection took place on 21 June 2016 and the report was published on 22 August 2016. A later CQC data review on 6 July 2023 did not find evidence requiring reassessment at that stage.
Independent information notice: MedicalPracticeUK.org is not Lighthouse Medical Practice, NHS England, NHS 111 or the Care Quality Commission. Phone routing, opening arrangements, Clinical Hub access, registration limits, prescription processing, vaccination arrangements, parking, clinics and CQC information can change. Use the official sources above for live forms and information affecting an immediate healthcare request.
Lighthouse Medical Practice Call 01323 735044