Langley Medical Practice: appointments, hours, prescriptions and Surbiton patient help
Langley Medical Practice operates from Surbiton Health Centre on Ewell Road, Surbiton, Surrey KT6 6EZ. For most non-emergency clinical requests, the practice recommends its short online appointment form; urgent same-day problems should be taken to the practice by phone or at reception. This guide also covers early appointments, Saturday extended care, repeat prescriptions, results, registration, home visits, accessibility and the latest CQC assessment.
Use this number for urgent same-day GP help, accessibility support, home visits, appointment cancellation, prescription problems, registration questions or when the online form is not suitable for you.
Langley Medical Practice
Surbiton Health Centre
Ewell Road
Surbiton
Surrey
KT6 6EZ
Use the full Surbiton Health Centre address and postcode when arranging a taxi, carer, delivery or map route because other UK organisations also use “Langley” in their name.
Open directionsReception hours and early appointments are not the same thing
| Day | Reception | Early clinical access |
|---|---|---|
| Monday | 8:00am–6:30pm | The opening-hours page shows consulting from 7:30am; early appointments are pre-booked. |
| Tuesday | 8:00am–6:30pm | The out-of-hours page lists some early nurse/phlebotomy appointments. |
| Wednesday | 8:00am–6:30pm | The appointments page lists GP/ANP appointments from 7:30am. |
| Thursday | 8:00am–6:30pm | The appointments page lists GP/ANP appointments from 7:30am. |
| Friday | 8:00am–6:30pm | The appointments page lists GP/ANP appointments from 7:30am. |
| Saturday | Main practice reception not listed as ordinarily open | A separate pre-bookable extended-hours service operates 9am–5pm at Surbiton Health Centre. |
| Sunday | Closed | Use NHS 111 for urgent non-emergency help. |
Follow your booking confirmation for 7:30am appointments
The practice’s official pages contain slightly different descriptions of which disciplines run at 7:30am on particular weekdays. The stable point is that reception opens at 8am and selected pre-booked clinical appointments can start earlier. If you have an early appointment, use the date, clinician and arrival instructions in your booking confirmation.
How to request an appointment
The practice describes its short online form as the quickest and simplest route for most patients seeking clinical help. It also makes an important distinction: the form is not for emergencies or urgent requests and is only read during office hours.
If the problem is serious and needs help that day, phone 020 8390 9996 or speak to reception rather than waiting for the online form.
Use the “Request an Appointment” form linked by Langley Medical Practice.
When you contact reception, the practice says staff will ask about the nature of the problem so the team can decide which healthcare professional is most suitable.
The practice says online forms are read during office hours and are not read on Saturdays, Sundays or bank holidays.
Choosing a particular doctor
You may ask to see a doctor of your choice, but Langley warns that this can mean waiting longer. If seeing someone sooner matters more, another appropriate healthcare professional may be available first.
Cancel if you cannot attend
Call 020 8390 9996 and select option 1 to use the automated cancellation route. If you received a text reminder, the practice also allows cancellation by replying to it and asks for at least three hours’ notice when using the text method.
GP, pharmacist or another clinician?
Pharmacy First
The practice promotes NHS Pharmacy First for suitable minor conditions and asks patients to consider a participating pharmacy before requesting a GP appointment where appropriate.
Advanced Nurse Practitioner
The practice has ANP appointments as part of its clinical service, including selected early appointments.
First Contact Physiotherapy
Langley lists First Contact Physio for suitable musculoskeletal problems, with access through its medical enquiry route.
Clinical pharmacist
A pharmacist team supports medication reviews for patients who are due a review.
Saturday appointments: a separate pre-bookable service
Langley Medical Practice’s out-of-hours page lists an extended-hours service at Surbiton Health Centre on Saturdays from 9:00am to 5:00pm. This is not an ordinary walk-in Saturday opening.
The published extended-hours service is intended for urgent minor illnesses and injuries that would normally be seen in general practice. The practice says it does not replace emergency services and excludes several categories requiring other specialist or emergency routes.
Home visits: request early
Langley asks patients who genuinely need a home visit to telephone as early as possible and give reception a brief description of the problem. A GP decides whether the home visit is medically warranted.
Same-day emergency visit request
The practice says to phone before 10:00am if a visit is considered an emergency and is needed that day.
Transport problems
The practice explicitly states that difficulty arranging transport is not, by itself, a valid medical reason for requesting a home visit.
The practice also says it uses a Rapid Response visiting service, and community nurses may visit patients at home when referred appropriately.
Repeat prescriptions: do not order by phone
Langley states that approved repeat-prescription requests must be made in writing through the GP practice and are not accepted over the telephone.
| Ordering method | How it works |
|---|---|
| NHS App / Patient Access | Order repeat items online using your registered account. |
| Repeat slip | Clearly mark the medicine required and leave the slip at the surgery. |
| Post | Post the repeat slip to the practice; the official page also explains the stamped-addressed-envelope route where needed. |
| Telephone | Not accepted for repeat prescription ordering. |
Electronic prescriptions
Langley supports the Electronic Prescription Service, allowing approved prescriptions to be sent electronically to your nominated pharmacy.
Test results: the practice expects patients to follow them up
Langley’s guidance is unusually clear that patients should not automatically assume the surgery will contact them about every result.
| Investigation | Published guidance |
|---|---|
| Blood test | Allow three working days before telephoning, then call between 12pm and 2pm. |
| X-ray | The practice says results can take up to two weeks. |
| Online result access | Patients with suitable online access can view results through Patient Access; NHS account access may also show health-record information where enabled. |
| Calling for another adult | The practice says prior written consent is normally required before results are given to somebody other than the patient. |
Register with Langley Medical Practice
Langley says it accepts registration requests from people living within the practice area shown on its catchment map.
Use the postcode search on the official registration page rather than assuming every Surbiton address is covered.
The practice says this is the quicker route and currently states that online applications can be registered within 48 working hours.
The practice specifically asks for the NHS number and says missing information can delay the application.
The registration form can record needs such as easy-read information, large print, BSL interpretation, a quieter waiting area or support from a carer.
Temporary patients
The practice also publishes a temporary-registration route for people staying in the area who need immediate and necessary treatment. Temporary registration can last for up to three months while you remain registered with your permanent GP.
Services that have their own booking route
Not every Langley service starts with a standard GP appointment. The practice publishes dedicated clinic and enquiry routes for several types of care.
Asthma care
Langley lists a dedicated asthma clinic involving the practice nursing team and GP support by appointment.
Minor surgery
The practice lists selected joint injections and minor surgical procedures by appointment.
Family planning
Services include contraceptive care and long-acting reversible contraception such as coils and implants.
First Contact Physio
The practice offers a medical-enquiry route for suitable physiotherapy assessment and onward referral.
Medication reviews
A pharmacist team supports patients who are due a medication review.
Travel vaccinations
The practice advises arranging travel-immunisation appointments at least six weeks before departure and states that it is no longer a registered Yellow Fever Centre.
Other published services include long-term-condition care, childhood and adult vaccinations, cervical screening, wound care, menopause/HRT support, memory assessment, spirometry and FeNO testing where clinically appropriate.
Disabled access and reasonable adjustments at Surbiton Health Centre
Other facilities in the building are on the first floor, and the practice says Surbiton Health Centre has a lift with Braille on the control panel.
Fit notes: the first seven days work differently
Langley explains that NHS fit notes are generally not issued for the first seven days of sickness because employees can normally self-certify during that period.
Complaints and feedback
Langley asks patients to raise complaints with the practice so concerns can be investigated locally. Complaints can be made by telephone or in writing to the practice manager.
Written complaint
The practice states that written complaints are acknowledged within three working days and that it will give an indication of how long a full response is expected to take.
Helping another adult
Because of patient confidentiality, the practice says consent is needed when a complaint is made on behalf of somebody else.
CQC: current Good assessment, with the dates explained
CQC lists the regulated service location as Surbiton Health Centre, provided and run by Langley Medical Practice. The current overall rating is Good.
| CQC information | Current published record | Why it matters |
|---|---|---|
| Overall rating | Good | Safe, Effective, Caring, Responsive and Well-led are also displayed as Good. |
| Current assessment view | Updated 23 September 2025 | This is substantially newer than the practice’s older historic inspection material. |
| Latest assessment report publication | 18 May 2026 | This is the current report date shown on the CQC location page. |
| Regulated location name | Surbiton Health Centre | CQC shows the site under this location name while identifying Langley Medical Practice as the provider. |
Map and directions
Langley Medical Practice
Surbiton Health Centre
Ewell Road
Surbiton
Surrey
KT6 6EZ
When the practice is closed
| Situation | Use this route |
|---|---|
| Life-threatening emergency | Call 999. |
| Urgent medical help that cannot wait | Use NHS 111 online or call 111. |
| Saturday minor illness / injury appointment | Ask about the pre-bookable 9am–5pm Surbiton Health Centre service; the practice publishes 020 3405 8631 for booking. |
| Routine appointment or admin request | Use the practice online form during office hours or contact reception when it reopens. |
Official sources used
- Langley Medical Practice official website
- Appointments and online request guidance
- Opening and consulting hours
- Repeat-prescription guidance
- Test-results guidance
- Registration and catchment information
- Disabled access information
- Out-of-hours and Saturday service information
- NHS Langley Medical Practice profile
- Care Quality Commission service profile
Last verified: 20 September 2026.