Hermitage Medical Practice Edinburgh

Urgent help: MedicalPracticeUK.org is an independent information website, not Hermitage Medical Practice, NHS Scotland or NHS Lothian. Call 999 for a life-threatening emergency. If you need urgent medical help that is not life-threatening, or the surgery is closed, call NHS 24 on 111.

Edinburgh NHS Scotland GP guide

Hermitage Medical Practice Edinburgh: appointments, hours, prescriptions and patient help

Hermitage Medical Practice is based in the Balfour Pavilion at Astley Ainslie Hospital, 133 Grange Loan, Edinburgh, EH9 2HL. The practice normally opens from 8:00am to 6:00pm on weekdays, with a regular Thursday staff-training closure from 12:00pm to 1:00pm. This page explains the current appointment route, morning access, repeat prescriptions, test results, registration, fit notes, home visits, parking, accessibility and NHS 24 help.

Choose the right route Appointments Map and access

1. Morning request 8–10am

2. Reception asks what you need This helps the practice direct you to the most appropriate professional and timescale.

✓3. Right clinician GP, nurse, pharmacist, phlebotomist, physio or mental-health professional.

Main practice telephone

0131 447 6277

Use this number for morning appointment access, routine bookings, home-visit requests, test results at the published time, registration questions, prescription problems or access and communication needs.

Call the practice Official website

Current practice address

Hermitage Medical Practice
Balfour Pavilion
Astley Ainslie Hospital
133 Grange Loan
Edinburgh
EH9 2HL

The NHS 24 listing and current practice website both use this Astley Ainslie Hospital address.

Open directions

Phone

0131 447 6277

Weekday hours

8:00am–6:00pm

Morning requests

8:00am–10:00am

Out of hours

NHS 24 — 111

Fast answer: Hermitage Medical Practice Edinburgh is at Balfour Pavilion, Astley Ainslie Hospital, 133 Grange Loan, Edinburgh EH9 2HL. The telephone number is 0131 447 6277. Normal hours are Monday to Friday, 8:00am–6:00pm, but the practice closes every Thursday from 12:00pm to 1:00pm for staff training. Morning appointments can be requested between 8:00am and 10:00am by phone or in person, and routine GP appointments can be booked up to six weeks ahead.

Current 2026 practice changes worth knowing

Thursday staff-training closure

Since 1 March 2026, the practice closes every Thursday from 12:00pm to 1:00pm for staff training.

New annual long-term-condition recall system

The practice says patients due an annual long-term-condition review may now receive a link by text or email to complete information online before the practice team reviews it.

Christmas public holidays

The practice currently lists closure on Friday 25 December 2026 and Monday 28 December 2026.

New salaried GP

The practice announced that Dr Colin Brueggemeier joined from July 2026 and works Wednesdays and Thursdays.

Start with what you actually need

Hermitage uses different routes for morning GP access, future appointments, repeat medicines, test results and administrative requests. This table avoids sending everything through the same reception request.

You need	Best first step	What happens next
Life-threatening emergency	Call 999.	Do not wait for GP opening hours.
A morning GP appointment	Phone or attend the surgery between 8:00am and 10:00am.	Availability can run out before 10:00am, so earlier contact is safer.
A routine future GP appointment	Book by phone, in person or through the practice online service.	Routine telephone or face-to-face GP appointments can be booked up to six weeks ahead.
A repeat prescription	Use Patient Services where possible, the repeat form, paper slip or the prescription email route.	Allow three working days.
A test result	Phone 0131 447 6277 between 2:00pm and 4:00pm.	Reception can provide many results; a GP callback can be arranged when needed.
A home visit	Phone reception as early in the morning as possible.	The GP decides whether a home visit is medically required.
A fit note	Self-certify for the first seven days; use the practice form if sickness lasts longer.	The practice asks for two to three working days for a fit note.
Urgent help when closed	Call NHS 24 on 111.	NHS 24 can direct you to the appropriate urgent service.

For general NHS GP terminology and appointment routes, see the Medical Practice UK patient guide.

Hermitage Medical Practice opening hours

Day	Published hours	Important detail
Monday	8:00am–6:00pm	Normal weekday opening.
Tuesday	8:00am–6:00pm	Normal weekday opening.
Wednesday	8:00am–6:00pm	Normal weekday opening.
Thursday	8:00am–12:00pm and 1:00pm–6:00pm	Closed from noon to 1:00pm every Thursday for staff training.
Friday	8:00am–6:00pm	Plan routine prescriptions before the weekend.
Saturday	Closed	Use NHS 24 if urgent.
Sunday	Closed	Use NHS 24 if urgent.

Thursday matters: NHS 24 lists the normal weekday hours as 8:00am–6:00pm, but Hermitage’s own current website adds the weekly Thursday 12:00pm–1:00pm training closure. Use the practice website for that operational detail.

Official opening-hours page NHS 24 practice listing

How appointments work at Hermitage

The practice does not promise that every request will be seen by a GP on the day you contact it. Reception asks for a brief description so the team can direct you to the most suitable professional and an appropriate timescale.

Morning appointment requests

Appointments for the morning surgery can be requested between 8:00am and 10:00am by telephone or by attending the surgery. The practice warns that availability may be used up before 10:00am.

Contact early.
Phone 0131 447 6277 or attend from 8:00am if you need the morning appointment route.

Give reception a short description.
This allows the team to decide whether a GP, nurse, pharmacist, phlebotomist, physiotherapist, mental-health nurse or another professional is more appropriate.

Say clearly if the matter is urgent.
The practice specifically asks patients to tell reception when they believe their case is urgent.

Confirm the consultation format.
The practice may use telephone, face-to-face, video, text or email depending on the request and what is appropriate.

Routine appointments up to six weeks ahead

Routine GP telephone and face-to-face appointments can be booked up to six weeks in advance by phone, at the practice or through the online booking route.

Cancelling an appointment

The practice provides an online cancellation form when the appointment is more than 48 hours away, excluding weekends and public holidays. Otherwise, call reception to cancel.

Official appointment guidance

Home visits: request early in the morning

If you are housebound or too ill to attend the practice, phone reception as early in the morning as possible. The surgery opens at 8:00am.

A GP decides whether your medical condition requires a home visit and also decides how urgently the visit is needed.

Home visits are not a transport service. The published rule is based on whether you are housebound or medically too unwell to attend the surgery.

Repeat prescriptions: order when you are within two weeks of running out

The practice says repeat prescriptions can be requested when your existing supply is due within two weeks. Its preferred route is Patient Services.

Method	How Hermitage handles it
Patient Services	Preferred online method. The practice says patients need to attend with photo ID to set up the online account initially.
Repeat-order slip	Use the repeat form supplied with your prescription.
Practice repeat-prescription form	The official website provides an online repeat-prescription form.
Email	The prescription page lists clinical.s71449@nhslothian.scot.nhs.uk for repeat requests.
Telephone	Not accepted for repeat prescription ordering because the practice cites safety and accuracy.

Processing time: allow three working days. The practice gives the specific example that a request submitted over a weekend will be ready on Wednesday.

Email has limited uses. The repeat-prescription page specifically permits prescription requests by email, but the general contact page says clinical concerns should not be sent by email. Use an appointment route for medical advice.

Official prescription guidance

Test results: call between 2:00pm and 4:00pm

Hermitage asks patients to phone 0131 447 6277 between 2:00pm and 4:00pm for results. In many cases reception can provide the result; if clinical discussion is needed, a GP callback can be arranged.

If the result is normal but symptoms continue

The practice specifically advises patients to contact it again if symptoms persist despite a normal result.

Urine samples

Samples must be handed directly to a member of the practice team before 12:00pm Monday to Friday. Do not leave them in the reception foyer.

Results for patients aged 13–16: the practice says a parent needs the young person’s permission to access their test result, and consent may need to be obtained for each separate test.

Official test-results guidance

Registering with Hermitage Medical Practice

The practice currently says its new-patient list has reopened, but its registration page contains two different sets of instructions. That makes a quick verification call worthwhile before you submit anything.

Important registration-page conflict: one section offers an online Patient Registration Service and asks users to allow seven days for processing. A later section on the same page says weekly registrations are limited and that registrations can only take place in person Monday to Friday. Because both instructions are currently visible, call 0131 447 6277 before choosing your route.

Confirm that your home is within the practice boundary.
Hermitage says patients must live inside its practice area.

Check the current registration method.
Use the live registration page, then call reception if the online and in-person instructions still conflict.

If using the in-person route, check the current time window.
The page currently states Monday to Friday from 10:00am to 4:30pm for the in-person registration section.

Know the Scotland-wide registration rule.
NHS Inform says proof of identity and address is recommended to help match NHS records, but a person should not be delayed or refused GP registration simply because they cannot provide it.

Already registered with another nearby practice? Hermitage currently says it will not accept patients who are already registered with a local practice and have not moved address. NHS Inform explains that practices may temporarily restrict same-area transfers when capacity is under pressure.

Hermitage registration page NHS Inform registration rights

Fit notes and sick notes

Situation	Hermitage guidance
Off work for 7 days or less	Use self-certification. The practice says it cannot provide a standard NHS fit note for the first seven days.
Off work for more than 7 days	Use the practice sick-note form. An appointment is not automatically required.
Processing time	Allow two to three working days.
Employer wants a certificate within first 7 days	The practice lists this as private non-NHS work with a £30 fee.

The clinician may still need more information. Submitting the form does not guarantee that a certificate can be issued without discussion. The practice may contact you or ask you to book an appointment.

Official fit-note guidance

Services listed by Hermitage Medical Practice

The official services area includes GP care plus a number of focused services. Some require an appointment or assessment first rather than direct walk-in access.

Mental-health support

The practice appointment page lists a dedicated mental-health nurse for suitable mental-health problems.

Physiotherapy

The practice has a physiotherapy route for musculoskeletal problems, although the current appointment page says its dedicated physiotherapist is on maternity leave.

Minor surgery

Minor-surgery information is included in the practice’s official service directory.

Contraception and sexual health

The practice publishes contraception and sexual-health support among its services.

Menopause

Menopause information and care are listed in the official services section.

Immunisations

The practice publishes immunisation information and currently highlights NHS Lothian’s MenB programme for eligible young people.

Official Hermitage services

Parking, disabled access and getting to the surgery

The practice is within the Astley Ainslie Hospital site rather than a standalone high-street surgery, so allowing time for parking and walking to Balfour Pavilion is sensible.

Parking

The practice’s access page says the parking area directly in front of the surgery is restricted to doctors during working hours.

It lists pay-and-display parking around Hermitage Terrace, Cluny Avenue and Nile Grove. Always follow current signs and restrictions when you arrive.

Disabled access

The official access page states that waiting areas, reception and doctors’ rooms have disabled access and that a disabled toilet is available.

If you need an interpreter or another communication adjustment, tell the practice when arranging your appointment.

Public transport: the practice publishes nearby bus routes on its access page, but route numbers and diversions can change. Check live Lothian Buses information before travelling rather than relying on an old route list.

Official access and transport information

Feedback and complaints

The homepage invites constructive suggestions to Practice Manager Carol Stewart. The practice also provides separate feedback and complaint routes.

General feedback

Use the practice feedback route for comments and suggestions about its service. The practice says medical matters should not be handled through the general suggestions form.

Formal complaint

The practice says a complaint will be handled by the Practice Manager. Use the official complaints route rather than a general email when sharing patient-identifiable information.

Old-address warning: one linked complaint form still displays an older Hermitage Terrace address. Do not use that old address for directions. The current practice address is Balfour Pavilion, Astley Ainslie Hospital, 133 Grange Loan, Edinburgh EH9 2HL.

Official feedback and complaints page

Why there is no CQC rating for this Edinburgh GP practice

Hermitage Medical Practice is an NHS Scotland GP practice in Edinburgh. The Care Quality Commission regulates health and social care services in England, so an English CQC GP rating should not be attached to Hermitage Medical Practice.

For live practice information, use the official Hermitage website, NHS 24 / NHS Inform and NHS Lothian sources rather than searching for an English CQC star or rating.

Useful distinction: “No CQC rating” does not mean the practice has failed an inspection. It means CQC is not the regulator used for this Scottish GP practice.

Map to Hermitage Medical Practice

Hermitage Medical Practice
Balfour Pavilion
Astley Ainslie Hospital
133 Grange Loan
Edinburgh
EH9 2HL

Map provided for location and directions only. MedicalPracticeUK.org is not the official practice website.

Before travelling: check the appointment time, allow for parking or walking within the hospital site, and tell reception in advance if you need interpreter or access support.

When Hermitage Medical Practice is closed

Situation	Appropriate route
Life-threatening emergency	Call 999.
Urgent but not life-threatening	Call NHS 24 on 111.
Minor illness or medicine advice	A community pharmacy may be the appropriate first service under Scotland’s Right Care, Right Place approach.
Routine appointment, prescription or admin request	Use the normal Hermitage route when the practice reopens.

NHS 24 NHS Inform Scotland

Official sources used

Last verified: 20 September 2026. Opening hours, appointment availability, registration restrictions, prescription systems, staff and service arrangements can change. Use the official sources above for any action you are taking now.

Hermitage Medical Practice Edinburgh FAQs

What is the Hermitage Medical Practice Edinburgh phone number?

The practice telephone number is 0131 447 6277. Use it for appointment access, routine booking, home-visit requests, prescription problems, registration questions and test-result calls during the practice’s published result period.

Where is Hermitage Medical Practice in Edinburgh?

Hermitage Medical Practice is in Balfour Pavilion at Astley Ainslie Hospital, 133 Grange Loan, Edinburgh, EH9 2HL.

What are Hermitage Medical Practice opening hours?

Normal hours are Monday to Friday from 8:00am to 6:00pm. Since 1 March 2026, the practice also closes every Thursday from 12:00pm to 1:00pm for staff training. Saturday and Sunday are closed.

How do I request a morning appointment?

Phone or attend the practice between 8:00am and 10:00am. The practice warns that morning availability can be used up before 10:00am, so contacting earlier is advisable. Reception will ask briefly what you need so you can be directed to the appropriate professional.

Can I pre-book a routine GP appointment?

Yes. The practice says routine telephone and face-to-face GP appointments can be booked up to six weeks in advance by telephone, at the surgery or through its online booking route.

How long do Hermitage repeat prescriptions take?

The practice asks patients to allow three working days. Patient Services is its preferred ordering method, and telephone requests for repeat prescriptions are not accepted.

When should I phone for test results?

Hermitage asks patients to phone 0131 447 6277 between 2:00pm and 4:00pm for results. Reception can provide many results, and a GP callback can be arranged when clinical discussion is needed.

How do I register with Hermitage Medical Practice?

The current registration page says the patient list has reopened, but it contains conflicting online and in-person registration instructions. It offers an online registration service in one section and later says registrations can only be completed in person during specified weekday hours. Call 0131 447 6277 before starting so you use the current route.

How do fit notes work at Hermitage Medical Practice?

For the first seven days of sickness from work, you normally self-certify. If you are off for more than seven days, the practice provides a sick-note request form and asks for two to three working days. A certificate requested by an employer for seven days or less is listed as private work with a £30 fee.

Does Hermitage Medical Practice have a CQC rating?

No English CQC rating should be used for this practice. Hermitage Medical Practice is in Edinburgh and forms part of NHS Scotland. CQC regulates health and social care in England, so use the official practice website, NHS 24, NHS Inform and NHS Lothian information for this Scottish GP practice.

Independent information notice: MedicalPracticeUK.org is not Hermitage Medical Practice, NHS Scotland, NHS Lothian, NHS 24 or any healthcare regulator. This page is an independent patient-information guide. Appointment capacity, registration restrictions, public-holiday closures, staff availability, prescription routes and services can change. Use the official practice and NHS Scotland sources above before relying on a changeable detail.

Hermitage Medical Practice Call 0131 447 6277