Donnington Medical Practice: appointments, hours, prescriptions and patient routes
Donnington Medical Practice is at the Health Centre, Wrekin Drive, Donnington, Telford, Shropshire, TF2 8EA. The practice now directs non-urgent medical and administrative requests through its online consultation route. This page explains how to use that route, when to phone, Tuesday training arrangements, extended access at Muxton, repeat prescriptions after the POD closure, test results, registration, accessibility and CQC history.
Phone the surgery when you cannot use its online route, need clarification about an appointment or registration, require accessibility support, or are unsure which practice service is appropriate.
Donnington Medical Practice
Health Centre
Wrekin Drive
Donnington
Telford, Shropshire
TF2 8EA
CQC and NHS records identify this as the Donnington practice in Telford. Use the full postcode when arranging transport or directions.
Open directionsOpening hours and the Tuesday training closure
| Day | Published surgery hours | Important detail |
|---|---|---|
| Monday | 8:30am–6:00pm | PCN extended-access appointments may be available later at Muxton if pre-booked. |
| Tuesday | 8:30am–6:00pm | The practice publishes a 1:00pm–2:00pm staff-training closure. |
| Wednesday | 8:30am–6:00pm | PCN extended-access appointments may be available later at Muxton if pre-booked. |
| Thursday | 8:30am–6:00pm | Use the current online route for non-urgent medical/admin requests. |
| Friday | 8:30am–6:00pm | Plan routine medication requests before the weekend. |
| Saturday | Closed | Pre-booked PCN appointments at Muxton are separate from ordinary surgery opening. |
| Sunday | Closed | Use NHS 111 for urgent non-life-threatening medical help. |
Do not assume reception is operating normally during this hour
The practice’s contact information states that the surgery closes for staff training every Tuesday from 1:00pm to 2:00pm. If the matter is urgent during that period, call the surgery and follow the recorded instructions for the current contact route.
Online consultation: what the practice actually asks patients to use
The practice announced that its online consultation route went live on 1 October 2025. Its current homepage directs patients to “Submit a new request” for non-urgent medical and administrative requests.
Use the online consultation section at the top of the practice homepage rather than an unofficial appointment website.
Use this for a non-urgent medical issue or an administrative request. If the problem feels urgent or severe, do not wait on a routine online request.
Include the information the form asks for and make sure the practice has a reliable way to contact you.
The practice explicitly says the patient’s consent is required. It states that a form completed for somebody else cannot be accepted without that consent.
Do you necessarily need a GP?
Donnington works with its wider primary-care network, so some problems may be routed to another clinician rather than a GP. That can include pharmacy, physiotherapy, mental-health, paramedic or social-prescribing support depending on the issue and current availability.
Medication question
Clinical pharmacists and pharmacy technicians are among the roles listed within the practice’s PCN workforce.
Musculoskeletal problem
The practice lists First Contact Physiotherapy within its wider PCN team.
Social or practical support
Social prescribers are included among the additional PCN roles serving practice patients.
Mental-health support
The current practice team information lists a mental-health practitioner through Newport and Central Telford Primary Care Network.
Reception or the online consultation process can help determine which available service is appropriate. Do not select a clinician based solely on the role descriptions above if your problem is urgent.
Evening and Saturday appointments are at Muxton, not ordinary Donnington opening
The practice publishes a separate Primary Care Network extended-access service. It is for registered patients and appointments must be pre-booked.
| Extended-access period | Published time | Where / how |
|---|---|---|
| Monday | 6:30pm–8:00pm | Pre-booked PCN appointment at Muxton surgery. |
| Wednesday | 6:30pm–8:00pm | Pre-booked PCN appointment at Muxton surgery. |
| Saturday | 9:00am–5:00pm | Pre-booked PCN appointment at Muxton surgery. |
NHS Shropshire, Telford and Wrekin lists Donnington Medical Practice in Newport/Central PCN alongside Shawbirch Medical Centre, Linden Hall Surgery and Wellington Road Surgery.
Repeat prescriptions after the Prescription Ordering Direct closure
This is one area where older search results can mislead patients. Donnington published a new medication-ordering process from 7 November 2025 following the closure of Prescription Ordering Direct (POD). Do not rely on an older page that still lists Donnington as using POD.
The practice’s current information points patients towards NHS online ordering following the POD closure.
The NHS repeat-prescription process may allow you to nominate or manage the pharmacy receiving electronic prescriptions.
The practice notes that pharmacies differ in whether they accept requests by telephone or through their own online service.
For patients choosing Pharmacy2U, the practice advises ordering 7–10 working days before medication runs out to allow for delivery. That timing relates to the delivery route and should not be treated as a universal Donnington prescription-processing time.
For general help understanding NHS App ordering, nominated pharmacies and repeat medicines, see our NHS medication and prescription guide.
Test results: when and where to check
Donnington’s current test-results page gives a clearer process than simply phoning reception at any time.
If the result shows that further tests or treatment are needed, the practice says it will contact you.
Once reviewed, results can be viewed through your NHS account/NHS App or Patient Access.
The practice says patients can phone or visit between 10:00am and 4:00pm to be told reviewed results.
The practice provides a test-results request form so a member of the team can get back to you.
Registering with Donnington Medical Practice
The current practice homepage includes a New Patients route, and NHS.uk provides a registration section for the surgery. Registration rules and practice boundaries can change, so this page does not assume that every Telford postcode is eligible.
This page is for Donnington Medical Practice at Wrekin Drive, Donnington, Telford, TF2 8EA.
Use the official practice website rather than a third-party registration form.
If your address is unclear or you are moving into the area, call 01952 605252 before relying on an old catchment map.
NHS guidance says patients should not normally need proof of ID, proof of address, immigration status or an NHS number simply to register with a GP, although having previous GP and NHS details can make record matching easier.
Services that may be booked with someone other than a GP
The current practice team page shows that Donnington uses both its own nursing team and additional Newport and Central Telford PCN professionals. This matters because asking for “a GP appointment” is not always the fastest or most appropriate route.
Practice nursing
The practice says nurses are available by appointment for areas including travel immunisations, diet, asthma, diabetes and health promotion. Book through reception.
Clinical pharmacy
The PCN workforce includes clinical pharmacists and pharmacy technicians who can support medicine-related work where appropriate.
First Contact Physiotherapy
First Contact Physiotherapist roles are listed within the PCN workforce serving the practice.
Primary care paramedic
The wider PCN team includes a primary care paramedic role.
Social prescribing
Social prescribers are listed within the practice’s additional PCN workforce.
Mental-health practitioner
The practice lists mental-health-practitioner support through Newport and Central Telford Primary Care Network.
Free parking and accessibility at the surgery
The practice publishes unusually detailed access information for its Wrekin Drive site. If a particular facility is essential for your visit, it is still sensible to confirm it with reception before travelling.
Armed Forces veterans: tell the practice if you have served
Donnington Medical Practice currently describes itself as an Armed Forces veteran-friendly accredited GP practice. Its veteran information asks former UK Armed Forces personnel to tell their GP about their service so that relevant military-health history and veteran-specific NHS services can be considered where appropriate.
CQC rating: Good, with the inspection date shown clearly
The Care Quality Commission currently displays Good as the overall rating for Donnington Medical Practice, with Safe, Effective, Caring, Responsive and Well-led also shown as Good.
| CQC record | Date / result | What it means |
|---|---|---|
| Overall rating displayed | Good | This is the rating currently displayed on the CQC service profile. |
| Latest comprehensive inspection | 3 December 2018 | The current rating should not be described as a new 2026 inspection result. |
| Inspection report published | 14 January 2019 | This provides the historical context for the displayed Good rating. |
| Latest CQC data review | 6 July 2023 | CQC said it found no evidence at that stage requiring another inspection or reassessment of the rating. |
Map and directions to Donnington Medical Practice
Donnington Medical Practice
Health Centre
Wrekin Drive
Donnington
Telford, Shropshire
TF2 8EA
What to do when Donnington Medical Practice is closed
| Situation | Use this route |
|---|---|
| Life-threatening emergency | Call 999. |
| Urgent but not life-threatening | Use NHS 111 online or call 111. |
| Tuesday 1pm–2pm training closure | For an urgent issue, call the surgery and follow the recorded instructions for the current contact route. |
| Routine non-urgent request | Use the practice’s current online consultation route when appropriate or contact the surgery during normal access hours. |
| Need an evening/Saturday appointment | Ask about pre-bookable PCN extended access at Muxton; do not turn up without an appointment. |
Official sources used for this page
- Donnington Medical Practice official website
- Practice contact, opening hours, parking, accessibility and extended access
- Current repeat-prescription ordering update after POD closure
- Donnington Medical Practice test-results guidance
- Current practice and PCN healthcare-team information
- NHS Donnington Medical Practice profile
- NHS Shropshire, Telford and Wrekin PCN information
- Care Quality Commission service profile
Last verified: 20 September 2026.