Emergency first: This is an independent patient guide, not NHS Scotland and not Kingsmills Medical Practice. Call 999 now for chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, severe burns, seizure not stopping, severe allergic reaction, overdose, acute confusion, serious injury or someone not responding. If urgent but not life-threatening in Scotland, call NHS 24 on 111.
Inverness NHS Scotland GP guide
Kingsmills Medical Practice: appointments, hours, prescriptions, results and NHS 24 help
Kingsmills Medical Practice is an NHS Scotland GP surgery at 18 Southside Road, Inverness, IV2 3BG. Use this guide as a task dashboard: book the right appointment, avoid prescription delays, call at the correct time for results, register safely, and choose NHS 24 or 999 when the practice is closed.
Need care?
Right NHS routeGP, nurse, physio, pharmacy, NHS 24 or 999.
✓Next step found
Main surgery phone
Use this number for: GP or nurse appointments, urgent appointment triage, prescription questions, test results between 2pm and 5:30pm, registration support, home visits before 11am, physio appointment requests, mental-health support routing, and access questions.
Address and email
Kingsmills Medical Practice
18 Southside Road
Inverness
Highland
IV2 3BG
Email listed by practice: nhsh.gp55817-reception@nhs.scot
The practice contact form says medical matters and official complaints should not be handled through the comments form. For medical matters, phone reception.
Open directionsPhone
01463 235245
Address
18 Southside Road
Appointments
08:30–17:30
Out of hours
NHS 24: 111
Fast answer: Kingsmills Medical Practice is at 18 Southside Road, Inverness, IV2 3BG. Phone 01463 235245. The practice lists Monday–Friday opening with emergency/restricted service 08:00–09:00, administration 09:00–17:30, emergency/restricted service 17:30–18:00, and appointments 08:30–17:30. For urgent help when closed, call NHS 24 on 111. Repeat prescriptions normally need 72 hours and cannot be requested by telephone.
Start here: what do you need today?
Pick the task, then use the exact official action link or phone route beside it.
| I need… | Do this | Clickable action |
|---|---|---|
| Life-threatening emergency | Do not wait for the GP. Call 999. | Call 999 |
| Urgent but not life-threatening, surgery closed | Call NHS 24. They may give advice, pharmacy direction, urgent care centre route or home-visit arrangement through local services. | Call NHS 24 on 111 |
| GP appointment | Phone or call at the practice between 9am and 5:30pm. For a 48-hour appointment, it may not be with your chosen doctor. | Call 01463 235245 |
| Routine GP appointment ahead | Book up to 2 weeks ahead for a routine GP appointment. | Official appointments page |
| Nurse appointment | Book up to 4 weeks ahead for routine nurse appointments. Tell reception what it is for. | Call reception |
| Repeat prescription | Use online service, reorder slip, written request or practice drop-off box. Do not request by telephone. | Prescription instructions |
| Test result | Call Monday–Friday between 2pm and 5:30pm. Staff may check identity first. | Call after 2pm |
| Back, neck, joint or muscle issue | Ask reception for a First Contact Physiotherapist appointment or use Phio if suitable. | Physio details |
| Registration | Check you live in the practice area, then complete GMS1 and health questionnaire. Bring photo ID and recent utility bill. | New patient page |
2026 prescription warning: the practice homepage says Tesco no longer collects prescriptions from Kingsmills Medical Practice from March 2026. Do not choose Tesco collection unless the practice later updates this.
Search-intent map: what patients are actually looking for
| Search phrase | Patient question | Direct answer |
|---|---|---|
| Kingsmills Medical Practice | Is this the Inverness GP surgery? | Yes. It is at 18 Southside Road, Inverness, IV2 3BG. |
| Kingsmills Medical Practice appointments | How do I book? | Phone/call in between 9am and 5:30pm; online appointment booking is temporarily suspended. |
| Kingsmills Medical Practice hours | When is it open? | Weekday service runs 8am–6pm, with administration 9am–5:30pm and appointments 8:30am–5:30pm. |
| Kingsmills prescriptions | Can I phone for repeat medicine? | No. Use online, reorder slip, written request or drop-off. Allow 72 hours. |
| Kingsmills test results | When should I call? | Call between 2pm and 5:30pm, Monday to Friday. |
| Kingsmills new patients | Can I register? | If you live within the practice area. Contact reception if unsure because the boundary changed recently. |
| Kingsmills NHS 24 | What if closed? | Call NHS 24 on 111. Call 999 for emergencies. |
| Kingsmills Medical Practice CQC | Where is the CQC rating? | This is an NHS Scotland GP practice, so use the official practice/NHS Scotland routes rather than expecting an England-style CQC profile. |
Opening hours, appointment window and closure traps
| Time | Official listed access | Patient action |
|---|---|---|
| 08:00–09:00 | Emergency/restricted service. | Use for urgent practice access only; routine admin is better after 9am. |
| 08:30–17:30 | Appointments listed. | Check appointment time, clinician and whether it is GP/nurse/HCA/physio. |
| 09:00–17:30 | Administration. | Best window for routine appointment booking, registration, prescription questions and admin. |
| 14:00–17:30 | Results-only window listed. | Call for test results after 2pm, not during morning appointment pressure. |
| 17:30–18:00 | Emergency/restricted service. | Do not leave routine admin until late afternoon. |
| 07:20–08:00 | Extended-hours appointments may be offered daily outside normal opening. | Ask reception if an early appointment is suitable. |
| 13:00–14:00 | Homepage notes daily closure but urgent phone access remains. | Do not travel for routine admin during this lunch closure. |
| Training days | Inverness practices may close from 1pm for R.E.A.C.T training. | Check homepage before travelling on advertised training days. |
Public holiday warning: the homepage can list temporary restricted service/early closure notices. Always check the official homepage before bank/public holidays, Highland training days and prescription deadlines.
Appointments: phone route, 48-hour aim and continuity of care
1
Decide urgency first.
999 for emergency symptoms. NHS 24 on 111 if urgent and closed. Pharmacy may be better for minor medicine/ailment advice.
999 for emergency symptoms. NHS 24 on 111 if urgent and closed. Pharmacy may be better for minor medicine/ailment advice.
2
Phone or call at the practice between 9am and 5:30pm.
The official appointment page says this is the routine appointment contact window.
The official appointment page says this is the routine appointment contact window.
3
Need help within 48 hours?
The practice aims to offer access to an appropriate healthcare professional within 2 working days, but it may not be the doctor of your choice.
The practice aims to offer access to an appropriate healthcare professional within 2 working days, but it may not be the doctor of your choice.
4
Want a chosen GP?
Use a planned appointment if the problem can wait. Routine GP appointments can be booked up to 2 weeks ahead.
Use a planned appointment if the problem can wait. Routine GP appointments can be booked up to 2 weeks ahead.
5
Nurse appointment?
Routine nurse appointments can be booked up to 4 weeks ahead. Tell reception the reason so they book the correct nurse/service.
Routine nurse appointments can be booked up to 4 weeks ahead. Tell reception the reason so they book the correct nurse/service.
6
Video appointment?
Use NHS Near Me only if you have received an appointment letter from NHS Highland or a prompt from your GP practice.
Use NHS Near Me only if you have received an appointment letter from NHS Highland or a prompt from your GP practice.
Simple phone script
Hello, my name is [name]. Date of birth: [date]. I am registered at Kingsmills Medical Practice. I need help with [one clear issue]. It started [when]. It is [getting worse/not improving]. I have tried [self-care/medicine]. Is this best for a GP, nurse, HCA, First Contact Physiotherapist, pharmacist, NHS 24 or 999?
Repeat prescriptions: 72 hours, no telephone requests, Tesco warning
| Prescription task | What to do | Common mistake to avoid |
|---|---|---|
| Order regular repeat | Use online ordering, personal reorder form, written request, practice drop-off box, post, or pharmacy collection service where available. | Do not phone for repeat prescriptions; the practice says phone requests are not accepted for patient-safety reasons. |
| Allow time | Prescriptions should normally be available within 72 hours. | Do not count weekends, postal delay, practice closure and pharmacy processing as instant time. |
| Medicine not on slip | Write the medicine name and dose on the reorder slip; a doctor will assess the request. | Do not submit vague wording like “same as last time.” |
| Need medication review | Book an appropriate appointment when the repeat slip says review is due. | Ignoring the review message can delay further prescriptions. |
| Cannot attend and no computer | Post your reorder slip; ask whether a local chemist can collect for you if suitable. | Do not assume every pharmacy collects automatically. |
| Tesco collection | Choose another collection route unless the practice updates its notice. | The homepage says Tesco no longer collects prescriptions from the practice from March 2026. |
| Postal return | Enclose a stamped addressed envelope if you want the prescription posted. | Allow extra days for Royal Mail delays. |
Medicine planning rule: order while you still have at least 7 days of medicine. That protects you from 72-hour processing, weekends, public holidays, Royal Mail delay, pharmacy collection problems, Tesco no-collection change and medication-review blocks.
Test results: call at the right time and protect privacy
| Question | Official answer / practical route | What to say |
|---|---|---|
| When are results available by phone? | Monday to Friday, 2pm to 5:30pm. | “I’m calling for a result. My name is [name], DOB [date], test date [date].” |
| Will staff check identity? | Yes. Staff may ask questions and may call you back to reduce disclosure risk. | Keep your phone nearby and answer identity questions clearly. |
| Can someone else collect/ask? | Permission is needed for over-the-counter results and confidentiality applies. | Arrange consent before a carer/family member asks. |
| Blood test purpose? | Blood tests can check general health, infection and organ function such as liver/kidney. | Ask who ordered it and when results are expected. |
| X-ray result? | X-rays are done by radiographers and can check bones and some soft-tissue problems. | Ask whether GP or hospital ordered it; the requester normally explains it. |
| Hospital test? | Hospital/clinic-requested tests are usually best explained by that clinic. | Call the hospital department first if they ordered the test. |
Who should I see? Do not default to GP for every task
Kingsmills pages repeatedly point patients to the right team member. This keeps GP appointments free for problems that need a doctor.
GP
New or complex diagnosis, urgent clinical concern, referrals, medication decisions, persistent symptoms, or conditions under investigation.
Practice nurse
Contraception checks, smoking cessation, asthma/COPD, heart/stroke/diabetes reviews, wounds, dressings, stitches, cervical smears, coil checks, ear syringing and sexual-health swabs.
Healthcare assistant
Blood tests, blood pressure checks, ECGs, urine tests and new-patient medical checks.
First Contact Physiotherapist
Joints, bones, muscles and soft-tissue problems for patients aged 16+. Ask reception for a physio appointment.
Pharmacist
Minor ailments, medicine side effects, collection problems and many medication questions.
NHS 24 / 999
111 when urgent and not life-threatening outside practice hours. 999 for emergency symptoms.
Physiotherapy, Phio and pelvic-health self-referral
| Need | Route | Useful detail |
|---|---|---|
| Joint, bone, muscle or soft-tissue problem | Ask reception for First Contact Physiotherapist appointment. | Practice lists John Paul and Amber Tasker, available Tuesday, Thursday and Friday. |
| Shoulder, knee or hand injection question | Ask about physio assessment. | The official page says John can provide cortisone steroid injections for shoulders, knees and hands. |
| Need exercises / self-management | Use FCP or Phio if suitable. | Phio assessment takes about 10 minutes and may provide app-based exercises within 48 hours if suitable. |
| Continence / pelvic-health issue | NHS Highland pelvic-health physiotherapy self-referral. | The homepage and clinics page link to the NHS Highland self-referral route. |
Practical shortcut: for back, neck, shoulder, knee, wrist, ankle, muscle or soft-tissue pain, ask reception directly whether FCP/Phio is better than waiting for a GP appointment.
Mental health, community link and urgent risk
| Situation | Route | Important note |
|---|---|---|
| Routine mental-health support | Ask practice about the Primary Care Mental Health Team. | Practice lists Donna Stephen and Kate Fraser consulting Wednesday all day and Friday mornings. |
| Non-medical social support | Ask about Community Link Worker support. | Useful for practical, social, money, isolation, housing or wellbeing issues. |
| Guided self-help | Ask practice if Guided Self Help Worker is appropriate. | Official staff page lists Leeanne MacKay as Guided Self Help Worker. |
| Immediate danger or serious self-harm risk | 999 or urgent crisis route. | Mental health emergencies are as serious as physical emergencies. |
| Urgent distress when closed | NHS 24 on 111. | Use 111 if urgent but not an immediate 999 emergency. |
Been off work? Fit note route in plain English
| Situation | Best next step | Do not do this |
|---|---|---|
| Off work 7 days or less | Use self-certification unless employer has a different internal process. | Do not use urgent GP appointment just for a short absence certificate. |
| Off work more than 7 days | Contact the practice with exact dates, illness and employer deadline. | Do not leave it until the payroll/sick-pay deadline. |
| Hospital treatment | Ask hospital team to issue fit note for the expected recovery period. | Do not wait for GP if hospital managed the condition. |
| Private certificate | Ask reception if a charge applies. | Do not assume every letter is NHS-funded. |
Home visits: phone before 11am and explain why travel is unsafe
1
Phone reception before 11am.
The practice asks patients to help by calling before 11am if a home visit is needed.
The practice asks patients to help by calling before 11am if a home visit is needed.
2
Explain why you cannot attend.
Home visits are for patients who are housebound or too ill to visit the practice.
Home visits are for patients who are housebound or too ill to visit the practice.
3
Be ready for triage.
The GP decides whether the condition requires a visit and how urgent it is.
The GP decides whether the condition requires a visit and how urgent it is.
4
Use 999 for emergency symptoms.
Do not wait for a GP home visit for chest pain, severe breathing difficulty, collapse or severe allergic reaction.
Do not wait for a GP home visit for chest pain, severe breathing difficulty, collapse or severe allergic reaction.
Register with Kingsmills Medical Practice
1
Check the practice area first.
The practice says its boundary changed recently. Contact the practice if you are unsure about registration or change of address.
The practice says its boundary changed recently. Contact the practice if you are unsure about registration or change of address.
2
Prepare proof and ID.
The official page asks for a recent utility bill and one form of photographic ID.
The official page asks for a recent utility bill and one form of photographic ID.
3
Complete both forms.
You need a registration form (GMS1) and a health questionnaire.
You need a registration form (GMS1) and a health questionnaire.
4
Book the new-patient check.
New patients are offered a health check so required tests and repeat medication can be recorded accurately.
New patients are offered a health check so required tests and repeat medication can be recorded accurately.
5
Temporary patient?
If ill while away from home, emergency treatment can be provided for 14 days; after that you need temporary or permanent registration.
If ill while away from home, emergency treatment can be provided for 14 days; after that you need temporary or permanent registration.
Repeat medicine transfer tip: if you take regular medicine, bring medication boxes, previous repeat slip, pharmacy details and enough supply before switching practice.
Doctors, nurses and attached healthcare team
| Team | Official examples | Best use |
|---|---|---|
| GP partners | Dr Mark L Taylor, Dr Iain J K Matheson, Dr Richard Hargrave, Dr Lisa Rennie. | Medical assessment, long-term problems, investigations, referrals and complex care. |
| Salaried GPs | Dr Ross Anderson, Dr Kate O’Hara, Dr Catriona Jones, Dr Carrie Forbes, Dr Amber Bailey, Dr Alan Grant. | GP consultations. Availability can vary by day. |
| Practice nurses | Christine Dick, Lorna Ross, Mrs Katie Skea. | Family planning, healthy-living advice, blood pressure, dressings and long-term condition clinics. |
| Advanced Nurse Practitioner | Vanessa Batty. | Clinical assessment and prescribing depending on the issue. |
| Healthcare assistants | Janet Currie, Kathryn MacKay. | Bloods, blood pressure, ECG, urine tests and new-patient checks. |
| Pharmacists | Julie Major, Sofia Ovalle-Lopez, Petra Laveno, Yvonne Richmond. | Medication review, repeat prescription questions and medicine safety. |
| Community services | District Nurses 01463 888333; Health Visitors 01463 702296; Midwives 01463 704342. | Home care, under-5 support and maternity/postnatal routes. |
Access, travel and local arrival tips
Official Kingsmills pages checked did not clearly publish detailed parking or wheelchair-facility information. Use the phone route before travelling if parking, step-free access, hearing support, interpreter support, toilet access or carer support is important.
Map
Use the exact address
Send “Kingsmills Medical Practice, 18 Southside Road, Inverness, IV2 3BG” to taxis, carers or relatives.
Late
If running late
Phone ahead. The appointment page warns that late arrival may mean you cannot be seen because appointments are at regular intervals.
Access
Mobility or access need
Call before travelling. Do not assume parking or access facilities unless confirmed by the practice.
City
Inverness travel tip
Southside Road is near central Inverness routes. Allow extra time during school, work and city-centre traffic periods.
Map and directions
Address: Kingsmills Medical Practice, 18 Southside Road, Inverness, Highland, IV2 3BG. Use this map for planning only; confirm appointment time, clinician type and closure notices before travelling.
Before leaving
Check time, appointment type, medicine list, letters, samples, forms, glasses/hearing aids, ID for registration and any access needs.
For a driver/carer
Send: Kingsmills Medical Practice, 18 Southside Road, Inverness, IV2 3BG. Phone: 01463 235245.
When Kingsmills Medical Practice is closed
| Problem | Use this | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, severe breathlessness, stroke signs, collapse, heavy bleeding, not responding. |
| Urgent but not life-threatening | Call NHS 24 on 111 | Too unwell to wait, unsure if urgent care centre is needed, urgent advice out of hours. |
| Medication question | Pharmacy or NHS 24 if urgent. | Side effects, running out, emergency supply, collection issue. |
| Routine prescription | Online/reorder slip/practice route. | Repeat medicine that can wait for normal 72-hour processing. |
| Routine admin | Call during administration hours. | Registration, forms, routine results, non-urgent letters, planned appointment. |
Official action links used
Use these after reading the task route above, so you do not land on the wrong form or phone at the wrong time.
Official Kingsmills Medical Practice website · Contact details · Opening times and closed route · Appointments · Repeat prescriptions · Tests and results · New patients · Clinics and services · Staff page · NHS 24 · NHS inform
Kingsmills Medical Practice FAQs
What is Kingsmills Medical Practice phone number?
The main phone number is 01463 235245. Use it for appointments, urgent triage, prescriptions, test results, registration, home visits, access questions and general reception help. For emergencies call 999.
Where is Kingsmills Medical Practice?
Kingsmills Medical Practice is at 18 Southside Road, Inverness, Highland, IV2 3BG.
What are Kingsmills Medical Practice opening hours?
The practice lists weekday service with emergency/restricted service 08:00–09:00, administration 09:00–17:30, emergency/restricted service 17:30–18:00, and appointments 08:30–17:30. It also lists extended-hours appointments between 07:20 and 08:00; ask reception for details.
How do I book an appointment?
Phone or call at the practice between 9am and 5:30pm. The official page says online appointment booking is temporarily suspended. Routine GP appointments can be booked up to 2 weeks ahead and routine nurse appointments up to 4 weeks ahead.
What if my request is medically urgent?
If your request is medically urgent, the practice says a duty doctor will call back to assess it. For life-threatening symptoms call 999. If the practice is closed and it is urgent but not life-threatening, call NHS 24 on 111.
Can I use NHS Near Me for Kingsmills?
Only if you have received an appointment letter from NHS Highland or a prompt from your GP practice. NHS Near Me is not a general walk-in video link.
Can I request repeat prescriptions by phone?
No. The prescription page says the practice cannot take repeat prescription requests over the telephone for patient-safety reasons. Use online services, reorder slip, written request, post or the practice drop-off route.
How long do repeat prescriptions take?
The practice says prescriptions should normally be available for collection within 72 hours. Allow extra time for weekends, public holidays, postal return, pharmacy collection and medication reviews.
Does Tesco collect prescriptions from Kingsmills?
The practice homepage currently says Tesco no longer collects prescriptions from the practice from March 2026. Use another confirmed collection route unless the practice later updates this notice.
When should I call for test results?
The official results page says results are available Monday to Friday from 2pm to 5:30pm. Staff may check your identity and may call you back to protect confidentiality.
Can someone else get my results?
Permission is needed because results are confidential. Arrange consent before a carer or family member asks for results on your behalf.
How do I request a home visit?
Phone reception before 11am if possible. Home visits are for patients who are housebound or too ill to attend the practice. A GP decides whether a visit is needed and how urgent it is.
How do I register with Kingsmills Medical Practice?
You need to live within the practice area. The practice asks for a registration form, health questionnaire, proof of address such as recent utility bill and one form of photographic ID. New patients are offered a health check.
Who should I see for blood tests or blood pressure?
Healthcare assistants can support blood tests, blood pressure checks, ECG, urine tests and new-patient checks. Nurse appointments are used for many checks, reviews and long-term condition clinics.
Who should I see for muscle or joint problems?
Ask reception about a First Contact Physiotherapist appointment. The practice lists physiotherapy appointments for patients aged 16+ with musculoskeletal symptoms affecting joints, bones, muscles and soft tissue.
What should I do when Kingsmills Medical Practice is closed?
Call NHS 24 on 111 for urgent medical attention or advice outside normal surgery hours. Call 999 for genuine emergencies such as chest pain or severe shortness of breath.
Independent directory disclaimer: medicalpracticeuk.org is not NHS Scotland, not NHS 24 and not Kingsmills Medical Practice. This guide is for general patient information only. Phone numbers, opening hours, appointment systems, prescription routes, Tesco collection status, result timing, registration rules, staff details, services, public holiday notices and training closures can change. Always confirm important details with the official practice website, NHS 24, NHS inform or the surgery before relying on them.
Kingsmills Medical Practice
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