Great Western Medical Practice | NHS GP Surgery Western

Emergency first: This is an independent patient guide, not NHS Scotland, not NHS Grampian, not NHS 24 and not Great Western Medical Practice. Call 999 now for chest pain, stroke signs, severe breathing difficulty, collapse, heavy bleeding, severe allergic reaction, suspected heart attack, suspected stroke, severe burns, seizure not stopping, overdose, acute confusion, or someone not responding. If urgent but not life-threatening and the practice is closed, use NHS 24 by calling 111.

Aberdeen NHS Scotland GP task guide

Great Western Medical Practice: appointments, phone options, prescriptions, test results and Seafield Road help

Great Western Medical Practice is an NHS Scotland GP practice at Seafield Road, Aberdeen, AB15 7YT. This page is built as a practical patient dashboard: choose the correct phone option, request an appointment, order repeat medicine, check test-result times, register, use GP Near Me, plan travel and know when to use NHS 24 or 999.

Choose your next step Phone options Map and parking

Need help?

✓Right route first

Main practice phone

0345 337 0540

Use this for: appointments, new or ongoing health problems, home-visit requests, test results, reception help, registration questions, access needs, interpreter support, GP Near Me questions and general practice enquiries.

Tap to call practice Use phone script

Prescription phone and address

01224 846746

Prescription line: use for repeat prescriptions if phoning. If calling for more than one person, leave separate messages.

Great Western Medical Practice
Seafield Road
Aberdeen
AB15 7YT

Open directions

Main phone

0345 337 0540

Prescription line

01224 846746

Address

Seafield Road, AB15 7YT

NHS 24 hours

Mon–Fri 08:00–18:00

Fast answer: Great Western Medical Practice Aberdeen is at Seafield Road, Aberdeen, AB15 7YT. Main reception is 0345 337 0540. Repeat prescriptions use 01224 846746, online services or your prescription tear-off slip. NHS 24 lists the practice as open Monday to Friday 08:00–18:00 and closed weekends. When closed, use NHS 24 on 111 for urgent non-emergency help, or 999 for emergencies.

Need this? Do this first

Use this before scrolling. It gives the exact patient route and official action link beside the task.

What you need	Best first action	Clickable route
Life-threatening emergency	Call 999. Do not wait for GP reception, email or a callback.	Call 999
Same-day urgent but not life-threatening	Call main number and choose the right appointment/enquiry route unless it is a genuine emergency.	Call 0345 337 0540
Appointment or new/ongoing health problem	Phone main number and use Option 2.	Appointment page
Home visit / unable to attend surgery	Phone before 11am where possible and use Option 3. Calls after 11am go to emergency doctor assessment.	Call practice
Test result	Use Option 4 only during results windows: 11am–12:30pm and 1:30pm–3pm.	Test results page
Repeat prescription	Phone prescription line, use online services, or tick your repeat slip. Do not email prescriptions.	Prescription page
Register as a patient	Call first to check your postcode is inside the boundary, then complete forms and bring photo ID/proof of address.	Registration page
Transport help	Contact THInC for practical transport advice in the NHS Grampian area.	Call THInC
Practice closed	Call NHS 24 on 111 if urgent and not life-threatening.	Call 111

Phone options: choose carefully so urgent lines stay free

The official appointment page says there is confusion between Option 1 and Option 2. Option 1 is not a general urgent appointment line; it is for genuine medical emergencies.

Official phone option details Call main number

Phone option	Use for	Do not use for
Option 1	Genuine medical emergencies: breathing difficulty/shortness of breath, heart-attack type symptoms, stroke, heavy bleeding, palliative care, severe allergic reaction.	Do not use for routine same-day appointment requests. The practice says you may be asked to redial Option 2 if it is not a genuine emergency.
Option 2	Appointments and enquiries for new or ongoing health problems that are not life-threatening.	Do not use for life-threatening emergency symptoms; use 999 or Option 1 where appropriate.
Option 3	If you are unable to attend the doctor and wish to be seen; call before 11am.	Do not leave it until late unless urgent. After 11am, calls go to the emergency doctor to assess.
Option 4	Test results between 11am–12:30pm and 1:30pm–3pm.	Do not call outside the result windows for routine results.
Prescription line	Repeat prescription phone requests on 01224 846746.	Do not email prescription requests.

Simple phone script

Hello, my name is [name]. Date of birth: [date]. I am registered at Great Western Medical Practice. I need help with [one clear problem]. It started [when]. It is [getting worse/not improving]. I have tried [medicine/self-care]. Is this best for Option 1 emergency, Option 2 appointment, Option 3 home visit, NHS 24, pharmacy, physio, GP Near Me or 999?

Opening hours and best time to contact

NHS 24 and the official practice pages list normal weekday access. Opening hours can change for public holidays, training days or urgent notices, so check the official page before travelling.

NHS 24 listing Official practice page

Day / route	Listed time	Patient tip
Monday	08:00–18:00	Call early only if the problem needs same-day attention.
Tuesday	08:00–18:00	Use non-urgent windows for admin where possible.
Wednesday	08:00–18:00	Keep phone available after requesting clinician contact.
Thursday	08:00–18:00	Order medicines early if you need them before the weekend.
Friday	08:00–18:00	Do not leave repeat prescriptions or paperwork until late Friday.
Saturday/Sunday	Closed	Use NHS 24 on 111 if urgent and not life-threatening.
Busy phone period	8am can be busiest for urgent care demand.	For non-urgent sick notes/admin queries, the practice news asks patients to use after 10am where possible.

Aberdeen practical tip: if your issue is routine, avoid the early-morning rush. It helps urgent callers and often makes your own call less stressful.

Appointments: phone, face-to-face and video choices

The practice says it offers telephone, face-to-face and video appointments between 8am and 6pm Monday to Friday. Video appointments are not suitable for every problem, so the team will advise when GP Near Me is appropriate.

Official appointments page Services and GP Near Me Call for appointment route

Check danger signs first.
For life-threatening symptoms, call 999. For urgent non-emergency help when closed, call NHS 24 on 111.

For new or ongoing health problems.
Call 0345 337 0540 and use Option 2 for appointments and enquiries.

Explain the problem clearly.
Give one main problem, start date, worsening signs, medicines tried, and whether you can attend Seafield Road.

Ask if video is suitable.
GP Near Me may be offered for some appointments. It is not appropriate for every issue.

Need interpreter or communication help?
Tell reception early. The practice notes translation may require additional wait while a translator is sourced.

Appointment clarity: the official page says the phone number displayed when the practice calls you may show as 0300 373 0717. You cannot call that number back.

Repeat prescriptions: phone line, slip or online services

The prescription page gives exact repeat-prescription routes and important collection rules.

Official prescriptions page Call prescription line NHS Inform pharmacy help

Prescription task	Do this	Avoid this mistake
Order repeat medicine by phone	Call 01224 846746. Speak clearly. If ordering for more than one person, leave separate messages.	Do not mix multiple patients in one message.
Order by paper slip	Tick required medicine on the tear-off part of the prescription and hand it into your pharmacy for delivery to the practice.	Do not tick items you no longer need.
Order online	Use online services where you have access details for the practice’s online repeat system.	Do not email prescriptions; official page says not to email prescription requests.
Collect prescription	Currently prescriptions cannot be collected directly from the surgery. They can be sent to your nominated local pharmacy or returned in a stamped addressed envelope supplied by you.	Do not arrive at the surgery expecting direct collection unless the official rule changes.
How long it takes	Official page says prescription should be ready in 4 working days at your pharmacy, but pharmacy workload can affect timing.	Order at least one week in advance so you do not run out.
Medicine side effects	Ask a pharmacist or practice clinician depending on urgency and risk.	Do not stop important medicine suddenly unless a clinician tells you to.

Medicine safety tip: Scotland has free NHS prescriptions, but processing still takes time. Plan around weekends, public holidays, pharmacy stock and review checks.

Test results: exact call window and callback-number warning

The official result page says the practice will contact you if your test results show that you need more tests or treatment. Routine result enquiries use Option 4 during the listed result windows.

Official test results page Call main number

Result issue	What to do	Patient tip
Need to ask about GP-requested result	Call 0345 337 0540 and use Option 4 during 11am–12:30pm or 1:30pm–3pm.	Have test date and test type ready.
Practice calls you	The displayed number may be 0300 373 0717.	You cannot call this number back; call the practice main number if needed.
Hospital/private clinic requested the test	Contact the hospital or clinic that ordered it.	They should usually explain their own test result.
Symptoms getting worse	Do not wait only for the result. Contact the practice, NHS 24 or 999 depending on severity.	Escalate if red flags appear.
Someone else wants your result	Ask reception about consent or proxy arrangements.	Medical results are confidential.

Result question to ask: “Who requested this test, who will receive the result, and when should I follow up if I do not hear?”

Sick line / fit note: 7-day rule and 4-working-day timing

The official Great Western page includes a sick line request form and says you do not require a doctor’s sickness certificate for illness lasting 7 days or less.

Official sick line form on practice page Self-certification form

Situation	What to do	Important detail
Ill for 7 days or less	Use self-certification. Your employer may ask for SC2/self-certification.	GP fit note normally not needed for the first 7 days.
Need doctor’s sick line	Use the practice’s Great Western Sick Line Request Form.	Practice page says it aims to have the sick line ready for collection by 6pm on the 4th working day after submission.
Hospital discharge or clinical assessment	State this clearly on the form.	Hospital may be able to provide evidence for recovery period.
Need extension	Mark whether it is a new request or extension.	Include start and end dates requested.

Register with Great Western Medical Practice

The official registration page says patients should call the practice first to check whether their postcode is inside the practice boundary before completing the forms.

Official registration page Patient Hub forms Call boundary check

Call before filling forms.
Ask whether your postcode is inside the Great Western Medical Practice boundary.

Complete the correct forms.
Official page says each patient needs a GPR form and questionnaire. Adult or under-6 forms may apply, plus online registration form where required.

Bring documents to reception.
The official page asks patients to hand completed forms with photo ID and proof of address into reception.

Protect regular medicines.
Request enough supply from your old GP/pharmacy before switching. Bring a medication list or repeat slip.

Need online services?
Use the Online Services Registration Form from Patient Hub.

Scotland registration note: registration requirements may differ from NHS England online registration. Follow the official Great Western/OneMedical Group forms and local reception instructions.

Useful services: physio, diabetes, Pharmacy First, THInC and Patient Hub

The official services page and patient leaflet list practical routes that may be more useful than a routine GP appointment.

Official services page Patient Hub Pharmacy First Scotland

First Contact Physiotherapy

Diabetes information

Pharmacy First Scotland

Transport to appointments

GP Near Me video calls

HRT/contraception review form

Home BP monitoring form

Podiatry self-referral

Medical records request

Need	Best route	Action
Muscle/joint/physio problem	First Contact Physiotherapy / MSK self-referral where suitable.	MSK Physiotherapy Grampian
Minor illness or medicine advice	Pharmacy First Scotland.	Pharmacy First Scotland
Transport to appointments	THInC: Transport to Healthcare Information Centre, open 9am–4:30pm Monday to Friday.	Call 01224 665568 · travel@thinc-hub.org
Blood pressure readings	Home Blood Pressure Monitoring Form from Patient Hub.	Open Patient Hub
HRT/contraception review	Use HRT/Contraception Review Form from Patient Hub where appropriate.	Open forms

GP Near Me video appointments: prepare before the call

GP Near Me can be used only when the practice invites you to a suitable video appointment. It is not a walk-in video service.

Official GP Near Me details Near Me Scotland

Video appointment step	What to do	Tip
Device	Use computer with webcam, tablet or smartphone.	Charge device before appointment.
Browser	Use Chrome or Safari as official page advises.	Test before appointment time.
Connection	Use reliable broadband, WiFi or mobile data.	Move closer to router if signal is weak.
Privacy	Sit in a private, well-lit place where others cannot listen unless you want help.	Have medicines and notes beside you.
Waiting area	Enter only if you have a real appointment with the practice.	Use your name and date of birth when prompted.
Problem during call	Use refresh button if connection struggles.	Do not close the browser unless told.

Access, parking and local Seafield Road travel tips

The patient leaflet says the practice is on the ground floor of a modern health centre, all clinical rooms are accessible on the ground floor, disabled parking spaces are available, and the practice is close to pharmacies, shops and local bus routes.

Official patient leaflet Open directions

Parking

Parking is available and disabled car parking spaces are listed in the patient leaflet. Allow extra time at busy pharmacy and surgery periods.

♿

Ground-floor access

The leaflet says clinical rooms are accessible on the ground floor, useful for wheelchair users and people with mobility limits.

Bus

Local bus and amenities

The leaflet says the practice is close to amenities including pharmacies, shops and local bus routes.

Transport help

THInC can help with bus, train, dial-a-bus, wheelchair-accessible taxi and community transport advice in the NHS Grampian area.

Access request script

Hello, I have an appointment at Great Western Medical Practice. I need help with [mobility / disabled parking / transport / hearing / translator / video appointment / carer support]. Can this be noted before I attend?

Doctors and practice team listed officially

Staff lists can change, so use this as a helpful overview, not a guarantee of who is available on a specific day.

Official Meet the Team page

Team area	Officially listed names / roles	Patient use
Clinical lead GP	Dr Zoe Taylor.	Clinical leadership; individual availability varies.
GPs	Dr Bruce, Dr Cadger, Dr Grant, Dr Begum, Dr Dougherty, Dr Mulholland.	GP assessment, ongoing care, referrals and medical decisions.
Nursing	Arlene Graham, Nurse Manager.	Nursing clinics, reviews and nurse-led support depending on service.
Practice management	Shona Greig, City-Wide Manager; Matina Koukouza, Operations Manager.	Operational, service and complaint/feedback routing.

Continuity tip: if your problem is ongoing, tell reception who you saw before and what the follow-up plan was. This helps route the request better.

Feedback and complaints: use the correct form, not the medical email

The practice website says feedback helps improve the service, and complaints should be raised as soon as you become aware of a problem. It also says the main service email address is for medical use only and feedback/complaints sent there may not be actioned as quickly as needed.

Official feedback and complaints form

Urgent care problem?
Do not use a complaint form for immediate medical danger. Use 999, 111 or the practice phone route depending on severity.

Raise simple issue early.
Talk to receptionist, doctor, nurse or practice manager where appropriate.

Use official feedback/complaint form.
Use the official OneMedical Group Great Western feedback page, not the medical email address.

Include useful facts.
Date, time, what happened, who was involved if known, what outcome you want, and your contact details.

Quality and inspection note: Scotland is not CQC-rated

CQC ratings apply to regulated health and social care services in England. Great Western Medical Practice is in Aberdeen, Scotland, so a normal English-style CQC “Good/Outstanding” rating is not the right source. Use the official practice website, NHS 24, NHS Inform, NHS Grampian and OneMedical Group information for live practical details.

User question	Correct answer	Best source
Does it have a CQC rating?	No English CQC GP rating should be used for this Scotland practice.	Use NHS Scotland / NHS 24 / official practice pages.
Who provides NHS services?	The patient leaflet says NHS services are provided by OneMedical Group Ltd.	Official OneMedical Group and NHS 24 pages.
How do I verify live opening?	Check NHS 24 listing and official Great Western page.	NHS 24 and OneMedical Group.
How do I complain?	Use the official feedback/complaint route on the practice page.	Official feedback form.

Map, directions and Aberdeen visit checklist

Address: Great Western Medical Practice, Seafield Road, Aberdeen, AB15 7YT. Use this map for travel planning only. Confirm appointment time, service route and opening status before travelling.

Before travelling

Check appointment type, phone option advice, medicines, forms, test details, ID for registration/online forms, access needs and whether a video appointment would be better.

Send to driver/carer

Great Western Medical Practice, Seafield Road, Aberdeen, AB15 7YT. Main phone: 0345 337 0540. Prescription line: 01224 846746.

If using pharmacy nearby

Nominate or confirm the correct pharmacy before ordering repeat prescriptions, because surgery collection is not currently the standard route.

If travel is difficult

Contact THInC on 01224 665568 or travel@thinc-hub.org for Grampian transport advice, open 9am–4:30pm Monday to Friday.

When Great Western Medical Practice is closed

Use the Scotland urgent-care route. Do not travel to the practice when it is closed unless you have been specifically instructed by an NHS service.

NHS 24 NHS Inform Pharmacy First Scotland Know Who To Turn To

Problem	Use this	Examples
Life-threatening emergency	Call 999	Chest pain, stroke signs, severe breathing difficulty, collapse, heavy bleeding, not responding.
Urgent but not life-threatening	Call NHS 24 on 111	Too unwell to wait, urgent advice when GP is closed, unsure what service is right.
Minor illness / medicine advice	Pharmacy First Scotland where suitable.	Sore throat, minor skin problems, medicine advice, common minor illness.
Routine repeat prescription	Prescription line / online services during normal process.	Repeat medicine that can wait for normal processing.
Routine admin	Practice route during opening hours.	Sick lines, forms, registration, test result query, non-urgent follow-up.

Official action links used

Use these after checking the relevant section above. Each link is placed near the task it helps with, so visitors do not have to guess.

Official Great Western Medical Practice page · NHS 24 practice listing · Appointments · Prescriptions · Test results · Register with us · Services · Patient Hub · Meet the team · Feedback and complaints · NHS Inform · NHS 24

Great Western Medical Practice FAQs

What is the phone number for Great Western Medical Practice Aberdeen?

The main phone number is 0345 337 0540. Use it for appointments, enquiries, home-visit requests, test-result line access, registration questions, GP Near Me help, interpreter support and general practice contact.

What is the repeat prescription phone number?

The prescription phone number is 01224 846746. If calling for more than one person, leave separate messages. The official page says repeat prescription requests should not be emailed.

Where is Great Western Medical Practice?

Great Western Medical Practice is at Seafield Road, Aberdeen, AB15 7YT.

What are the opening hours?

NHS 24 lists normal opening times as Monday to Friday 08:00 to 18:00, with Saturday and Sunday closed. Always confirm live hours on NHS 24 or the official practice page before travelling.

Which phone option should I choose?

Option 1 is for genuine medical emergencies such as breathing difficulty, heart-attack type symptoms, stroke, heavy bleeding, palliative care and severe allergic reaction. Option 2 is for appointments and enquiries for new or ongoing non-life-threatening health problems. Option 3 is for patients unable to attend the doctor and should be used before 11am where possible. Option 4 is for results during listed result-line hours.

When is the test results line available?

The official test-results page says Option 4 is available between 11am and 12:30pm, then again between 1:30pm and 3pm.

What number might show when the practice calls me?

The official pages say calls from the practice/NHS Grampian may display as 0300 373 0717. You cannot call this number back, so use the main practice number if you need to contact them.

How do I order repeat prescriptions?

Use the prescription phone line, online services where enabled, or tick the required medicine on the tear-off part of your prescription and hand it into your pharmacy for delivery to the practice. Do not email prescription requests.

How long do prescriptions take?

The official prescription page says your prescription should be ready in 4 working days at your pharmacy, though pharmacy workloads can affect timing. It asks patients to order repeat medication at least one week in advance.

Can I collect prescriptions directly from the surgery?

The official prescription page says prescriptions cannot currently be collected directly from the surgery. They can be sent to a nominated local pharmacy or returned to you or another pharmacy in a stamped addressed envelope supplied by you.

How do I register with Great Western Medical Practice?

Call the practice first to check your postcode is inside the boundary, then complete the required GPR form, questionnaire, adult or under-6 registration form where applicable, and online registration form where required. The official page asks patients to bring completed forms with photo ID and proof of address to reception.

Does the practice offer video appointments?

Yes, GP Near Me video appointments may be offered where suitable. You need reliable internet, a computer/tablet/smartphone, Chrome or Safari browser, and a private well-lit place. Only enter the Near Me waiting area if you have a real appointment.

Does Great Western Medical Practice have parking and disabled access?

The patient leaflet says the practice is on the ground floor of a modern health centre, clinical rooms are accessible on the ground floor, parking is available and disabled car parking spaces are available.

What transport help is available?

THInC, the Transport to Healthcare Information Centre for NHS Grampian, can advise on buses, trains, dial-a-bus, wheelchair-accessible taxis and community transport. The listed phone number is 01224 665568 and email is travel@thinc-hub.org.

Does Great Western Medical Practice have a CQC rating?

No English CQC GP rating should be used for this practice because it is in Aberdeen, Scotland. Use NHS 24, NHS Inform, NHS Grampian and the official OneMedical Group practice pages for live service information.

What should I do when the practice is closed?

If urgent but not life-threatening, call NHS 24 on 111. If life-threatening or someone is seriously ill or injured and their life is at risk, call 999.

Is this the official Great Western Medical Practice website?

No. This is an independent patient guide on medicalpracticeuk.org. Use the official OneMedical Group page, NHS 24 and NHS Inform for final live details.

Independent directory disclaimer: medicalpracticeuk.org is not NHS Scotland, not NHS Grampian, not NHS 24, not OneMedical Group and not Great Western Medical Practice. This guide is for general patient information only. Phone numbers, opening hours, phone options, prescription rules, result-line times, registration requirements, GP Near Me availability, services, staff details, transport options, access details and complaints routes can change. Always confirm important details with the official practice website, NHS 24, NHS Inform, the surgery, 111 or 999 before relying on them.

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