Emergency first: This is an independent patient guide, not the NHS and not Dunelm Medical Practice. Call 999 now for chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, severe burns, seizure not stopping, overdose, severe allergic reaction, acute confusion, serious injury, or someone not responding. If it is urgent but not life-threatening and the surgery is closed, use NHS 111 online or call 111.
Durham NHS GP action guide
Dunelm Medical Practice: appointments, eConsult, three surgery sites, prescriptions and results
Dunelm Medical Practice serves patients through Framwellgate Moor, Bearpark and Gilesgate. Use this guide to choose the correct site, phone the right number, use eConsult safely, order repeat medicine, check test-result timing, register, request records, find extended-hours help and avoid sending clinical information to the wrong email route.
Need GP help?
3 surgery sitesFramwellgate Moor, Bearpark and Gilesgate. Check the phone and location.
✓Right route chosen
Main Framwellgate Moor site
Use this for: Framwellgate appointments, eConsult help, home-visit/clinical assessment routing, prescriptions, test result questions, registration and general patient support.
Other Dunelm surgery phones
Bearpark Surgery: 0191 373 2077
Kelvin House, 1-2 Victor Terrace, Bearpark, Durham, DH7 7DG
Gilesgate Medical Centre: 0191 386 4242
Sunderland Road, Durham, DH1 2QQ
Use the phone number and address for the site shown on your appointment message.
Framwellgate
0191 386 6044
Bearpark
0191 373 2077
Gilesgate
0191 386 4242
Out of hours
NHS 111
Fast answer: Dunelm Medical Practice has three Durham sites. Framwellgate Moor Medical Centre is at 49-50 Front Street, Framwellgate Moor, Durham, DH1 5BL, phone 0191 386 6044. Bearpark Surgery is at Kelvin House, 1-2 Victor Terrace, DH7 7DG, phone 0191 373 2077. Gilesgate Medical Centre is at Sunderland Road, Durham, DH1 2QQ, phone 0191 386 4242. Use eConsult, SystmOnline, NHS App, phone or reception depending on the task.
Need this? Do this first
Use this table before calling, emailing or travelling. It gives the patient action and the right official route.
| Need | Do this | Clickable route |
|---|---|---|
| New health problem | Use eConsult for non-emergency health problems, or call your usual surgery if you need help using online routes. | Open eConsult |
| Same-day urgent GP help | Call your site and explain the urgency. Use 111 if closed, 999 if emergency. | Call Framwellgate |
| Routine appointment | Use SystmOnline, NHS App, eConsult, phone, or reception. Do not attend without an appointment. | Open SystmOnline |
| Repeat prescription | Use NHS App, SystmOnline or the paper prescription box. Telephone ordering is only for housebound patients unable to use online services. | Prescription steps |
| Test result | Call after 10:30am. Results often arrive 3-5 days after samples, but some take longer. | Result rules |
| Sick/fit note | Use the eConsult sick-note route for routine requests; do not use emergency routes for admin. | Use eConsult |
| Register as patient | Use online GP registration if available, or complete practice forms if you live in the practice area. | Start registration |
| Closed now | Use NHS 111 for urgent non-emergency care. Use 999 for life-threatening emergencies. | Use NHS 111 |
Decision hub: eConsult, GP phone, pharmacy, NHS App, 111 or 999?
The fastest route depends on the problem, urgency and whether it is clinical or admin.
Call 999 now
Chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, seizure not stopping, severe allergy, overdose, serious injury, acute confusion or not responding.
Use eConsult
Use for adult/child health problems, sick notes, tests, routine requests, medication/contraception reviews and non-emergency advice.
Phone your usual surgery
Use phone if urgent, if online is difficult, if you need help choosing the correct form, or if your issue needs same-day safety triage.
Use NHS App / SystmOnline
Use for appointments, repeat prescriptions and viewing medical record/test result information where available.
Ask pharmacy first
Use pharmacy for minor illnesses, prescription collection issues, medicine side effects and Pharmacy First-type problems.
Use NHS 111
Use 111 when closed or urgent but not life-threatening. Extended-hours GP appointments may also be accessed through surgery or 111.
Dunelm Medical Practice sites: phone, address and best use
| Site | Address | Phone | Patient note |
|---|---|---|---|
| Framwellgate Moor Medical Centre | 49-50 Front Street, Framwellgate Moor, Durham, DH1 5BL | 0191 386 6044 | Main official contact page shows this as Dunelm Medical Practice / Framwellgate Moor site. |
| Bearpark Surgery | Kelvin House, 1-2 Victor Terrace, Bearpark, Durham, DH7 7DG | 0191 373 2077 | NHS profile uses Bearpark address, so many searchers see this first. |
| Gilesgate Medical Centre | Sunderland Road, Durham, DH1 2QQ | 0191 386 4242 | Use only if your appointment/request is for Gilesgate. |
Wrong-site warning: do not tell a taxi, carer or relative only “Dunelm Medical Practice.” Send the exact site name, phone number and postcode from your appointment message.
Opening hours and limited-contact periods
| Site / time | Listed access | What it means |
|---|---|---|
| Framwellgate Moor | Monday-Friday 8:00am-6:30pm | Use main phone, eConsult, SystmOnline or NHS App during core access. |
| Bearpark | Monday-Friday 8:30am-6:00pm | Use Bearpark phone for Bearpark patients/site-specific help. |
| Gilesgate | Monday-Friday 8:30am-6:00pm | Use Gilesgate phone for Gilesgate site queries. |
| Saturday/Sunday | Closed on listed site hours | Use NHS 111 for urgent non-emergency help. |
| 8:00am-8:30am | Telephone, eConsult via website, or NHS App only | Do not rely on general email or website comments form for clinical requests. |
| 6:00pm-6:30pm | Telephone, eConsult via website, or NHS App only | Use NHS 111 after closure if urgent and not life-threatening. |
| Extended-hours appointments | Weekday evenings 6:30pm-9:00pm, Saturday 8:00am-6:00pm, Sunday 8:00am-1:00pm | By appointment only; based at Meadowfield Surgery and Belmont Surgery. Book via your surgery or 111. |
Local timing tip: call after the early appointment rush for routine tasks. The practice specifically asks patients to call after 10:30am for test results so morning phone lines remain available for appointment requests.
How to book a Dunelm Medical Practice appointment
1
Check if it is emergency first.
Use 999 for danger signs. Use NHS 111 when urgent but not life-threatening and the surgery is closed.
Use 999 for danger signs. Use NHS 111 when urgent but not life-threatening and the surgery is closed.
2
Pick clinical or admin route.
Clinical assessment, appointments and home visits should go through eConsult, online appointment access or phone, not website email/comment forms.
Clinical assessment, appointments and home visits should go through eConsult, online appointment access or phone, not website email/comment forms.
3
Use your usual surgery number.
Framwellgate: 0191 386 6044. Bearpark: 0191 373 2077. Gilesgate: 0191 386 4242.
Framwellgate: 0191 386 6044. Bearpark: 0191 373 2077. Gilesgate: 0191 386 4242.
4
Give useful triage details.
Reception may advise whether face-to-face, telephone, online or another clinician/service is best.
Reception may advise whether face-to-face, telephone, online or another clinician/service is best.
5
Do not attend without an appointment.
The official FAQ asks patients not to come to the surgery unless they have an appointment.
The official FAQ asks patients not to come to the surgery unless they have an appointment.
6
Cancel if you cannot attend.
Tell the practice as soon as possible. Not telling them may be recorded as Did Not Attend under practice policy.
Tell the practice as soon as possible. Not telling them may be recorded as Did Not Attend under practice policy.
Appointment request script
Hello, my name is [name]. Date of birth: [date]. I am registered at Dunelm Medical Practice, usually at [Framwellgate / Bearpark / Gilesgate]. I need help with [one clear issue]. It started [when]. It is [getting worse/not improving]. I have tried [self-care/medicine]. Is this best for eConsult, GP, nurse, pharmacist, extended-hours appointment, NHS 111 or 999?
eConsult: what to use and what to avoid
eConsult is useful when the problem is not a 999 emergency and you can safely wait for practice review. It includes adult health problems, child health problems, sick notes/tests/routine requests, medication or contraception reviews, NHS 111 links, Pharmacy First-type routes and NHS self-help advice.
| eConsult option | Use it for | Patient tip |
|---|---|---|
| Adult health problems | New or ongoing adult symptoms that are not emergency symptoms. | Write symptom, start date, worsening signs, medicine tried and best contact number. |
| Child health problems | Non-emergency child symptoms. | Include age, temperature, feeding/drinking, breathing, rash and parental concern. |
| Sick notes, tests or routine requests | Fit notes, results/admin questions and routine requests. | Give exact dates and document purpose. |
| Reviews for long-term conditions, medication or contraception | Review questions that do not need emergency care. | Include medicine name, dose, side effects and pharmacy. |
| NHS 111 online | Urgent non-emergency help when closed or unsure. | Use 111 if the problem cannot wait for surgery review. |
| Pharmacy route | UTI/cystitis, sore throat, insect bites, sinusitis, impetigo and shingles-style pharmacy routes where suitable. | Use pharmacy first if it matches the problem and no red flags exist. |
Do not use eConsult for emergency symptoms: online forms are not a safe route for chest pain, stroke symptoms, severe breathing difficulty, collapse, severe bleeding, serious injury or someone not responding.
Repeat prescriptions: fastest route, paper route and what not to do
| Prescription task | Do this | Action link |
|---|---|---|
| Best route | Register for online access and order through SystmOnline or NHS App. | Open SystmOnline |
| NHS App route | Use NHS App for repeat medication and pharmacy choice where available. | Open NHS App |
| Paper request | Put your paper prescription in the locked prescription box. If lost, write your medication, name and date of birth on paper. | Find site |
| Surgery closed | Post the prescription through the post box on the wall outside the practice; it is picked up next working day. | Map |
| Housebound and no online access | Speak to reception because the practice says help is available in this situation. | Call practice |
| Medication question | Use eConsult medication route or ask pharmacist, depending on urgency. | Medication eConsult |
| Do not use | Do not use ordinary telephone requests for repeat prescriptions unless you are housebound and unable to use online ordering. | Prescription FAQ |
Medicine planning tip: order several working days before you run out. Online access, pharmacy nomination, weekends, bank holidays, medication reviews and pharmacy stock can all affect collection timing.
Test results: 3-5 days, call after 10:30am and confidentiality
| Question | Answer | What to do |
|---|---|---|
| When do results arrive? | Many test results arrive 3-5 days after a sample is taken, though some take longer. | Ask who ordered the test and expected timeframe. |
| When should I phone? | Call after 10:30am to keep early phone lines free for appointment requests. | Call after 10:30am |
| What does “filed away” mean? | The practice says this usually indicates normal/unchanged result with no further action. | Ask if you need a clinician comment repeated clearly. |
| Reception interpretation? | Reception can relay the GP comment after it has been actioned, but cannot clinically interpret results. | Request clinician advice if unclear. |
| Can someone else get my result? | Strict confidentiality applies. Printouts are only given in exceptional circumstances. | Arrange consent if a carer/family member helps. |
| Can I view results online? | Online access to coded medical record can allow patients to view test results and health information. | Register for online access. |
Register with Dunelm Medical Practice
Official online registration page
Official new patient information
NHS GP registration service
NHS profile
1
Check you live in the practice area.
The FAQ says patients should live in the practice area before registering.
The FAQ says patients should live in the practice area before registering.
2
Use online registration if suitable.
The official page says registration takes around 15 minutes and must be completed in one session.
The official page says registration takes around 15 minutes and must be completed in one session.
3
Prepare basic details.
Name, address, date of birth, previous UK GP, medical/health information and contact details are requested. NHS number is helpful but not required.
Name, address, date of birth, previous UK GP, medical/health information and contact details are requested. NHS number is helpful but not required.
4
Paper forms are also used.
The FAQ mentions registration forms and extra new-patient information forms available from reception.
The FAQ mentions registration forms and extra new-patient information forms available from reception.
5
Attend the new patient appointment.
The practice says new patients are required to attend a Health Care Assistant appointment lasting around 20 minutes.
The practice says new patients are required to attend a Health Care Assistant appointment lasting around 20 minutes.
6
Temporary resident?
Arrive 10 minutes early to complete temporary resident forms if you are staying locally and need a doctor or nurse.
Arrive 10 minutes early to complete temporary resident forms if you are staying locally and need a doctor or nurse.
NHS registration note: NHS guidance says you do not need proof of address, immigration status, ID or NHS number to register with a GP in England, although surgeries may ask for extra information to match records or confirm guardianship.
Online services: SystmOnline, NHS App and patient portal
Book appointments where available
Order repeat prescriptions
View medical record
View test results
NHS App access
Register for online services
| Tool | What it helps with | Setup tip |
|---|---|---|
| SystmOnline | Booking appointments, ordering repeat prescriptions and viewing your medical record. | Register through the practice if you do not already have access. |
| NHS App | Online NHS services including prescription and account features where enabled. | Identity checks may be required. |
| eConsult | Clinical/admin requests that need practice review but are not emergencies. | Use the correct category and keep your phone available. |
| Website email/comment form | General questions or website comments only. | Do not send clinical queries, triage requests, appointment requests or home visit requests. |
Medical records and Subject Access Requests
| Record task | Official guidance | Patient action |
|---|---|---|
| View routine health information | Online access can be faster than SAR for medical records, test results and health information. | Register for online access if suitable. |
| Subject Access Request | Practice asks for two forms of identification; one must be photo ID. | Be specific about date ranges and exact information needed. |
| Vague request | General requests may delay processing because the practice may need clarification. | State dates, department, documents and format. |
| Old records | Older records may only be available in certain formats. | Ask whether electronic or paper copy is realistic. |
| Repeat SAR | The practice may refuse information already provided earlier. | Ask only for new or missing information. |
Clinical team and who may help
| Team / service | What they may help with | Practical note |
|---|---|---|
| GP / local GP extended hours | Medical assessment, urgent/routine GP care and extended-hours booked appointments. | Evening/weekend appointments may be at Meadowfield or Belmont Surgery. |
| Pharmacists / pharmacy technician | Medication review, prescription questions and medicine safety. | Use eConsult or pharmacy route depending on issue. |
| First Contact Mental Health Nurse | Mental health support where appropriate. | Use urgent/crisis routes if immediate safety risk exists. |
| Community midwives | Antenatal clinics and combined post-natal/baby 8-week checks and immunisations. | Clinics listed on Wednesdays at Bearpark, Gilesgate and Framwellgate Moor. |
| Community nurses | Nursing care after hospital discharge and continuing care at home. | District nursing contact details are available via each surgery. |
| Health visitors | Health advice for all age groups. | Official team page lists Health Visitor phone 0300 026 3538. |
| Physiotherapy self-referral | Muscle/joint/physio concerns where self-referral is appropriate. | Official FAQ gives self-referral link and phone 01388 455 200. |
Complaints, feedback and independent help
| Need | Best route | Useful detail |
|---|---|---|
| Simple feedback | Use practice feedback/comment route where suitable. | Do not send urgent clinical details through general comments forms. |
| Formal complaint | Use the NHS complaints procedure/local resolution route. | Write dates, site, staff role if known, what happened and what outcome you want. |
| Independent local advice | Healthwatch County Durham. | Official FAQ lists Healthwatch County Durham phone 0800 3047039. |
| Advocacy support | NE NHS Independent Advocacy Service. | Official FAQ lists phone 08088 023 000. |
| Current safety issue | Seek medical help first. | Complain later if someone is currently unsafe or very unwell. |
CQC rating: Good across five key questions
| CQC item | Official detail | How readers should use it |
|---|---|---|
| Latest inspection | 14 September 2016; report published 7 November 2016. | Do not describe this as a new 2026 inspection. |
| Latest review | 6 July 2023. CQC did not find evidence to reassess rating at that stage. | Check live CQC page before relying on rating. |
| Safe | Good. | Quality-history information, not appointment availability. |
| Effective | Good. | Use with NHS/practice profile for a fuller picture. |
| Caring | Good. | Check latest patient feedback separately. |
| Responsive | Good. | Does not mean same-day appointment is always available. |
| Well-led | Good. | Regulatory status can change after future inspections. |
Map, directions and Durham site checklist
Map below is for the Framwellgate Moor Medical Centre site. Check the site on your appointment before travelling.
Framwellgate Moor checklist
Send: Framwellgate Moor Medical Centre, 49-50 Front Street, Framwellgate Moor, Durham, DH1 5BL. Phone: 0191 386 6044.
Bearpark checklist
Send: Bearpark Surgery, Kelvin House, 1-2 Victor Terrace, Bearpark, Durham, DH7 7DG. Phone: 0191 373 2077.
Gilesgate checklist
Send: Gilesgate Medical Centre, Sunderland Road, Durham, DH1 2QQ. Phone: 0191 386 4242.
Before leaving home
Check appointment site, bring medication list, hospital letters, samples/forms if requested, glasses/hearing aids and photo ID if registering for online access.
When Dunelm Medical Practice is closed
| Problem | Use this | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | Problem cannot wait for surgery opening, but is not a 999 emergency. |
| Need evening/weekend GP appointment | Call your surgery or NHS 111 | Extended-hours appointments may be at Meadowfield Surgery or Belmont Surgery. |
| Medicine problem | Pharmacy or NHS 111 if urgent | Emergency supply, side-effect advice, running out of important medicine. |
| Routine admin | eConsult / SystmOnline / surgery phone when open | Fit notes, routine tests, letters, record requests and registration questions. |
Official action links used
Use these after reading the task steps above. This article explains which official link fits which job.
Official Dunelm Medical Practice website · Contact and site phone numbers · eConsult · Online services · Prescriptions · Official FAQs · Online registration · New patient information · Healthcare team · NHS profile · CQC profile
Dunelm Medical Practice FAQs
What is Dunelm Medical Practice phone number?
Framwellgate Moor phone is 0191 386 6044. Bearpark phone is 0191 373 2077. Gilesgate phone is 0191 386 4242. Use the number for the site connected to your appointment or usual surgery.
Where is Dunelm Medical Practice?
The practice has three sites: Framwellgate Moor Medical Centre, 49-50 Front Street, Framwellgate Moor, Durham, DH1 5BL; Bearpark Surgery, Kelvin House, 1-2 Victor Terrace, Bearpark, DH7 7DG; and Gilesgate Medical Centre, Sunderland Road, Durham, DH1 2QQ.
What are Dunelm Medical Practice opening hours?
Framwellgate Moor is listed as Monday to Friday 8:00am to 6:30pm. Bearpark and Gilesgate are listed as Monday to Friday 8:30am to 6:00pm. All listed sites are closed Saturday and Sunday, with NHS 111 out-of-hours.
How do I book an appointment?
Use eConsult, SystmOnline, NHS App, phone your usual surgery, or contact reception. The official FAQ says appointments may be face-to-face, telephone or online depending on the problem and circumstances.
What is eConsult used for?
eConsult can be used for adult health problems, child health problems, sick notes, tests, routine requests, long-term condition reviews, medication questions and contraception-related reviews. Do not use it for emergency symptoms.
Can I email the practice for clinical advice?
No. The official contact page says the email inbox is not for clinical queries, clinical triage, clinical advice, appointment requests or home visit requests, and is not checked regularly for those purposes.
How do I order repeat prescriptions?
Use NHS App, SystmOnline, or put your paper prescription in the prescription box. If you lose the paper slip, write the medication needed, your name and date of birth on paper. Telephone ordering is only for housebound patients unable to use online ordering services.
When should I call for test results?
The official FAQ says test results are often received 3-5 days after a sample is taken, although some take longer. Call after 10:30am for test-result information.
What does “filed away” mean for test results?
The practice FAQ says “filed away” indicates the result is normal or unchanged and no further action is needed. Reception will tell you if results require further action after GP review.
Can reception interpret test results?
No. Reception staff can relay the GP’s comment once results have been actioned, but they are not qualified to provide clinical interpretation.
How do I register with Dunelm Medical Practice?
Check that you live in the practice area, then use the online registration route or collect forms from reception. The official online page says registration takes around 15 minutes and must be completed in one session.
Is Dunelm Medical Practice accepting new patients?
The NHS profile currently states that the GP surgery is accepting new patients. Always check the live NHS profile and official practice registration page before applying, because status can change.
Do new patients need an appointment after registering?
Yes. The practice FAQ says new patients must attend a new-patient appointment with a Health Care Assistant, lasting around 20 minutes, to help signpost services based on health needs.
Can I register as a temporary resident?
Yes. The official FAQ says relatives or friends staying locally can be seen as temporary residents and should arrive 10 minutes early to complete forms.
Does Dunelm Medical Practice offer extended-hours appointments?
The official FAQ says GPs in Central Durham offer extra appointments from 6:30pm to 9:00pm on weekday evenings, Saturday 8:00am to 6:00pm and Sunday 8:00am to 1:00pm. The service is appointment-only and based at Meadowfield Surgery and Belmont Surgery.
What is Dunelm Medical Practice CQC rating?
CQC lists Good ratings for Safe, Effective, Caring, Responsive and Well-led. The latest inspection was 14 September 2016, report published 7 November 2016, and the latest review was 6 July 2023 with no evidence found to reassess the rating at that stage.
What should I do when the surgery is closed?
Use NHS 111 online or call 111 for urgent medical help that is not life-threatening. Call 999 for life-threatening emergencies. Use routine online or practice routes when the surgery reopens for admin, repeat prescriptions and non-urgent requests.
Independent directory disclaimer: medicalpracticeuk.org is not the NHS, not NHS 111, not CQC and not Dunelm Medical Practice. This guide is for general patient information only. Phone numbers, opening hours, eConsult access, appointment availability, prescription routes, registration status, extended-hours arrangements, staff details, CQC information and services can change. Always confirm important details with the official practice website, NHS.uk, CQC, NHS 111 or the surgery before relying on them.
Dunelm Medical Practice
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