Bentley Medical Practice | NHS GP Appointments & Hours

Emergency first: This is an independent patient guide, not the NHS and not Bentley Medical Practice. Call 999 now for chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, severe burns, seizure not stopping, overdose or poisoning, severe allergic reaction, acute confusion, serious injury, or someone not responding. For urgent medical help that is not life-threatening when the surgery is closed, use NHS 111 online or call 111. For a mental health emergency, the practice homepage says to call NHS 111 and select option 2.

Redcar NHS GP appointment guide

Bentley Medical Practice: Redcar GP appointments, eConsult, hours, prescriptions and Park Avenue branch

Bentley Medical Practice is an NHS GP surgery in Redcar with a main site at Redcar Primary Care Hospital and a branch at Park Avenue Surgery. This guide helps patients use the right route for total triage, urgent same-day problems, eConsult, Pharmacy First, nurse appointments, repeat prescriptions, home visits, registration, CQC status, extended access and NHS 111 when closed.

Choose the right route Request appointment Map and sites

Need GP help?

Total triageeConsult for non-urgent; call for urgent problems.

✓Safe route selected

Main practice phone

01642 470444

Use this for: urgent problems, help if eConsult is not possible, nurse appointment questions, home-visit requests before midday, prescription problems, registration support, interpreter needs, chaperone requests, Park Avenue/Main site confusion, or if you are unsure whether to use GP, pharmacy, 111 or 999.

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Two official Redcar sites

Main site: Bentley Medical Practice
Redcar Primary Care Hospital
West Dyke Road
Redcar, Cleveland
TS10 4NW

Branch: Park Avenue Surgery
13 Park Avenue
Redcar
TS10 3LA

Both official contact entries list the same practice phone number. Always check which site your appointment is booked at before travelling.

Phone

01642 470444

Main address

West Dyke Road, TS10 4NW

NHS code

A81018

CQC

Overall Good

Quick answer: Bentley Medical Practice is at Redcar Primary Care Hospital, West Dyke Road, Redcar, TS10 4NW, with a Park Avenue branch at 13 Park Avenue, Redcar, TS10 3LA. Phone 01642 470444. The official appointment page says access is through doctor-led total triage. Use eConsult for non-urgent appointment requests where possible; call the practice for urgent problems. Repeat prescriptions should be requested one week before needed, cannot be ordered by phone, and need 72 hours processing time, excluding weekends and bank holidays.

What patients need when they search “Bentley Medical Practice”

This page is built around practical Redcar GP tasks, not generic directory text.

Search phrase	Real patient need	Fast answer
Bentley Medical Practice phone number	Call the Redcar practice safely.	Use 01642 470444. Use 999 for emergencies and 111 when closed/urgent but not life-threatening.
Bentley Medical Practice appointments	Know how total triage works.	Use eConsult for non-urgent problems where possible; call for urgent problems.
Bentley Medical Practice opening hours	Know main/branch hours.	Main site is shown around weekday practice hours; Park Avenue has a lunchtime closure. Check live official page before travelling.
Bentley Medical Practice prescriptions	Order repeat medicine without wrong route.	Use NHS App, NHS online login, SystmOnline or paper slip box. No phone prescription requests.
Bentley Medical Practice Redcar Primary Care Hospital	Find the main site.	Redcar Primary Care Hospital, West Dyke Road, Redcar, TS10 4NW.
Park Avenue Surgery Redcar	Find the branch site.	13 Park Avenue, Redcar, TS10 3LA. Confirm appointment site first.
Bentley Medical Practice CQC	Quality rating.	CQC lists Overall Good, with Safe, Effective, Caring, Responsive and Well-led all Good.

Decision hub: GP, eConsult, pharmacy, nurse, 111 or 999?

Use this before calling, submitting eConsult or travelling to the wrong service.

Call 999 now

Chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, severe burns, poisoning/overdose, seizure not stopping, serious allergic reaction, serious injury, acute confusion or someone not responding.

Urgent GP problem

Call the practice for your own safety. The appointment page says urgent problems should be requested by phone or in person and then triaged.

Non-urgent GP problem

Use eConsult where possible. Choose the most suitable condition option and provide full details. Photos may be attached where needed.

Minor illness listed under Pharmacy First

Use a community pharmacy first where appropriate. Pharmacists can treat some common conditions and refer you if GP or urgent care is needed.

Nurse or HCA task

Book through the practice route for smears, vaccinations, injections, dressings, blood tests, blood pressure, ECG, spirometry/FENO or diabetic foot checks.

Surgery closed

Use NHS 111 online or call 111 for urgent non-life-threatening help. The practice uses 111 for out-of-hours support when closed.

Main Redcar site and Park Avenue branch

Bentley Medical Practice runs from Redcar Primary Care Hospital and Park Avenue Surgery. Use the exact site on your appointment message.

Official contact page Official opening hours NHS profile

Site	Address	Phone	Patient action
Bentley Medical Practice	Redcar Primary Care Hospital, West Dyke Road, Redcar, Cleveland, TS10 4NW	01642 470444	Main NHS-listed site. Use this for most map searches unless your appointment says Park Avenue.
Park Avenue Surgery	13 Park Avenue, Redcar, TS10 3LA	01642 470444	Branch site. Check appointment message before travelling.
Extended Access	Ravenscar Surgery, Redcar Primary Care Hospital	Book through practice	STAR/ELM Alliance appointments are not walk-in sessions.

Wrong-site warning: “Bentley Medical Practice” can be confused with Bentley Surgery in Doncaster, Great Bentley Surgery and other Bentley-named medical centres. This article is for the Redcar practice with NHS code A81018.

Bentley Medical Practice opening hours and branch timing

The official pages show slightly different summaries: the homepage says Monday to Friday 08:30am to 06:00pm, while the live opening-hours page shows weekday periods around 8am to 6pm and shows Park Avenue closing for lunch. Check the live official page before travelling.

Official opening hours page Official homepage NHS 111 when closed

Service/site	Officially shown pattern	Practical patient note
Main Bentley site	Weekdays only; homepage summary shows 08:30am–06:00pm, opening page shows 8am–6pm on listed weekdays.	Do not rely on arrival without an appointment. Use the appointment route first.
Park Avenue Surgery	Weekdays shown as 8am–12:30pm and 1:30pm–6pm on the opening page.	Plan around the lunchtime closure and confirm your branch.
Saturday/Sunday	Closed for normal practice service.	Use NHS 111 for urgent non-life-threatening problems.
Extended Access	Monday–Friday 6:30pm–9:30pm and Saturday 9am–5pm.	Provided by STAR/ELM Alliance at Ravenscar Surgery; book through practice.
Out of hours	111 when closed.	Use 999 for life-threatening emergencies.

Timing tip: if you need urgent same-day help, phone early and clearly explain urgency. For non-urgent problems, use eConsult with enough detail rather than sending clinical requests to the generic email.

Appointments: total triage, eConsult and urgent requests

The practice says access to appointments is through total triage by a doctor. Triage decides urgency, who should help, and how quickly support is needed.

Official appointments page Open Bentley eConsult Call 01642 470444

Check danger signs first.
Use 999 for life-threatening symptoms. Do not wait for eConsult, email or a callback.

Non-urgent problem?
Use eConsult where possible. Choose the most appropriate condition option and share as much information as possible.

Urgent problem?
Call the practice on 01642 470444 or attend reception if needed. The appointment page says urgent problems should be raised by phone or in person.

Reception may ask details.
If eConsult is not possible, reception staff will take details of your medical concern and pass them to the doctor to triage.

Wait for triage outcome.
You may receive same-day appointment, clinical advice, signposting, or be added to a waiting list for non-urgent appointment.

Do not use generic email for clinical requests.
The official page says clinical requests sent by generic email are not safe and staff will redirect you to the correct pathway.

Phone or eConsult wording

Hello, my name is [name]. Date of birth: [date]. I am registered at Bentley Medical Practice. I need help with [one clear problem]. It started [when]. It is [getting worse/not improving]. I have tried [medicine/self-care]. I take [regular medicines]. Is this best for eConsult, same-day triage, GP, Advanced Practitioner, nurse, pharmacy, First Contact Practitioner, NHS 111 or 999?

Pharmacy First: conditions that may not need a GP appointment first

The appointment page explains that community pharmacists can support certain common conditions directly, with advice, treatment where appropriate, or referral if GP/urgent care is needed.

Official appointment/pharmacy guidance Find a pharmacy

Condition	Age range shown by practice page	Patient action
Sinusitis	12 years and above	Ask a pharmacy first if symptoms are suitable and not severe.
Sore throat	5 years and above	Pharmacist can advise and safety-net.
Ear infection	1–17 years	Use pharmacy route if suitable; seek urgent help for severe symptoms.
Infected insect bite	Practice page lists this under Pharmacy First.	Show the bite/rash to pharmacist; seek urgent help if spreading quickly or very unwell.
Impetigo	1 year and above	Pharmacy may supply treatment if clinically appropriate.
Shingles	18 years and above	Ask promptly because treatment timing can matter.
Uncomplicated urinary infection in women	Women aged 16–64	Use urgent GP/111 if pregnant, very unwell, kidney pain, blood in urine, male patient or complex history.

Pharmacy tip: many pharmacies are open late and at weekends. They also have private consultation rooms for sensitive issues.

Nurse, HCA, Advanced Practitioner and extended access appointments

Not every request needs a GP. The practice lists Advanced Practitioners, practice nurses, a Nurse Associate and Health Care Assistants with different appointment roles.

Official nurse appointment details Official staff page

Need	Likely team	What to prepare
Telephone advice or face-to-face clinical help	Advanced Practitioner available daily according to the appointment page.	Symptoms, start date, medicines, allergies and urgency.
Smear, travel advice, vaccinations, injections, dressings, depo, weight management	Practice Nursing Team / Nurse Associate.	Bring vaccination records, medication list or previous letters where relevant.
Asthma, diabetes, dementia care, hypertension	Practice nurse / chronic disease review route.	Bring readings, inhalers, glucose/BP results and questions.
Blood tests, BP checks, spirometry/FENO, ECG, diabetic foot checks	Healthcare Assistants.	Check whether fasting, sample or timing instructions apply.
Ear syringing	Not available at Bentley Medical Practice.	Ask reception/pharmacy for alternative advice.
Evening/Saturday appointment	STAR/ELM Alliance Extended Access at Ravenscar Surgery.	Book through practice and cancel via practice if unable to attend.

Appointment length note: the practice says routine GP and Advanced Practitioner appointments are 15 minutes, while urgent GP appointments and GP review appointments are 10 minutes. Keep each appointment focused on the main problem.

Repeat prescriptions: NHS App, NHS online, SystmOnline or paper slip

The prescription page says to request repeats one week before more medication is needed and allow 72 hours for processing, excluding weekends and bank holidays.

Official prescriptions page NHS App SystmOnline NHS prescription costs

App

NHS App

Use NHS App on smartphone or tablet to request repeat medicines and manage NHS services where enabled.

NHS

NHS online login

Patients with NHS login can view current repeat medication and order required items.

Sys

SystmOnline

New users need to collect SystmOnline username/password from the surgery and confirm identity with photographic ID.

Slip

Paper slip box

Tick medication on the repeat slip and put it in the request box on the waiting-room wall.

Prescription issue	Official rule	Patient action
Routine repeat medicine	Use NHS App, NHS online login, SystmOnline or paper slip.	Request one week before more medicine is needed.
Can I order by phone?	No. Telephone prescription requests are not accepted for patient safety.	Use online or slip route.
Processing time	Allow 72 hours, excluding weekends and bank holidays.	Do not chase early unless clinically urgent.
Repeat dispensing	May allow monthly pharmacy collection for up to six months, but hypertension medication is excluded.	Ask the practice if this may help you.
Acute medication request	Medication previously issued but not on repeat is dealt with within 7 working days.	Urgent requests may need GP triage and appointment.
Hospital medication request	Practice says primary care allows 14 days for hospital information, review and prescription issue.	If urgent at hospital appointment, ask hospital to issue a prescription.
More than 4 weeks’ supply	Repeat medicine usually issued for 4 weeks except special circumstances.	Tell reception why more than four weeks is required.
Old medicine	Take old medicine to a pharmacy.	Do not put medicines in household bin or flush them.

Medicine safety tip: order before your last few doses. Include exact medicine name, strength, dose and chosen pharmacy. If a medication review is due, request it before the prescription is blocked.

Register as a new patient at Bentley Medical Practice

The practice says it is open for new registrations in its area: Redcar, Marske, New Marske, Kirkleatham, Wilton and Dunsdale. NHS.uk also currently shows the surgery as accepting new patients.

Official new patients page Register online with NHS NHS registration guidance

Check you live in the practice area.
The practice lists Redcar, Marske, New Marske, Kirkleatham, Wilton and Dunsdale.

Use online registration if suitable.
The official page links to the NHS registration service for practice code A81018.

No ID barrier online.
The practice says the online service does not need proof of address, immigration status, ID or NHS number.

Paper forms are still available.
Collect forms from reception if online registration is not suitable.

Protect your medicine supply.
The practice asks patients changing GP to ask their current GP for one month’s regular medication before registering.

Important medication policy.
The official registration page says Bentley Medical Practice does not prescribe methadone.

New-patient check: new patients are invited for a check so medical history can be recorded. Patients are allocated a named GP and can express a practitioner preference where possible.

Online forms, proxy access and records support

The practice online-forms page lists review forms that may save a phone call or appointment when used correctly.

Official online forms Patient record information NHS proxy access guide

Asthma Review

Breathlessness Review

Contraceptive Pill Review

Epilepsy Review

Hypothyroidism Self Assessment

Male Urinary Tract Assessment

PHQ-9

Smoking Review

Proxy access

Task	Best use	Patient tip
Asthma / breathlessness review	Use when asked for respiratory monitoring information.	Have inhalers, peak-flow/readings and recent symptoms ready.
Contraceptive pill review	Use for pill review where suitable.	Have BP, side effects and last period date if relevant.
PHQ-9	Mental health symptom scoring.	Use urgent/crisis routes if immediate safety risk exists.
Proxy access	Allows someone to help with prescriptions, appointments, surgery contact, results, vaccinations or records.	Practice may refuse or withdraw proxy access for safeguarding/coercion concerns.
Patient record access	Used for records, Summary Care Record and sharing choices.	Ask reception if you want online record access enabled or want to opt out of sharing routes.

Doctors and practice team roles

The official staff page lists the doctors, Advanced Nurse Practitioners, nurses, HCA team and management. Staff availability can change, so use names as a guide, not a guarantee.

Official staff page

Team / role	Official examples	Patient use
GPs	Dr Ali Tahmassebi, Dr Rachael Dobson, Dr Francesca Hood, Dr Dorothy Akinyemi, Dr Christopher Odah.	Diagnosis, complex medical care, referrals, medication decisions and GP review.
Advanced Nurse Practitioners	Louise Johnson, Tracy Gumus.	Telephone advice, face-to-face care and many acute problems.
Practice Nurses	Sue Smith, Liz Cowell, Nicola Carney.	Vaccinations, injections, wound care, asthma/diabetes support and general checks.
Nurse Associate	Danielle Blenkey.	Wound care, health checks and long-term condition support.
Healthcare Assistants	Nicola Hall, Donna Cooper.	Blood tests, BP checks, ECGs and basic health checks.
Pharmacist / pharmacy technician / prescription clerk	Medication safety, prescription processing and review support.	Medication reviews, repeat prescription problems and safe medicine use.
Attached staff	Midwife, Coronary Heart Nurse, FCP, Social Prescriber, Children’s Mental Health Practitioner.	Pregnancy, heart conditions, muscle/joint/back pain, social support and children’s emotional/mental health routes.

Care-navigation tip: the right person may be an Advanced Practitioner, pharmacist, FCP, nurse, HCA or social prescriber rather than a GP. This can be faster and safer for the right problem.

Disabled access, parking, hearing loop and interpreter support

The practice says its premises are wheelchair accessible with disabled facilities and hearing loops. The new-patient page also notes disabled and onsite parking at the main purpose-built Redcar Primary Care Hospital premises, plus an independent onsite pharmacy.

Official homepage access note Official disabled facilities section Interpreter and chaperone info

Access

Wheelchair and disabled facilities

The practice says premises are wheelchair accessible and have disabled facilities.

Parking

Main site page mentions disabled and onsite parking. Confirm live arrangements before travelling.

Loop

Hearing loop

The practice says hearing loops are available. Tell reception if you need communication support.

Onsite pharmacy

The new-patient page says there is an independent onsite pharmacy at the Redcar Primary Care Hospital premises.

Int

Interpreter

If you need an interpreter for a doctor appointment, notify reception. This is often through a telephone translator service.

Chap

Chaperone

Chaperones may be offered by a clinician and are also available on request.

Access request script

Hello, I have an appointment/request at Bentley Medical Practice. I need help with [wheelchair access / disabled parking / hearing loop / interpreter / chaperone / carer support]. Can this be added to my appointment or request before I attend?

CQC rating: Bentley Medical Practice

CQC lists Bentley Medical Practice, also known as Bentley Medical Practice Limited, at West Dyke Road, Redcar, Cleveland, TS10 4NW. CQC overall rating is Good.

Official CQC profile Official CQC inspection summary

CQC item	Official detail	Patient meaning
Overall rating	Good.	CQC considers the service to be performing well and meeting expectations.
Latest inspection	22 August 2017; report published 17 October 2017.	Use CQC for quality history, not live appointment availability.
Latest review	6 July 2023 review found no evidence that rating needed reassessment at that stage.	Check CQC live page for latest status before relying on it.
Key questions	Safe Good, Effective Good, Caring Good, Responsive Good, Well-led Good.	All five displayed areas are rated Good.
Branch surgery	CQC background mentions Park Avenue Surgery as branch surgery in Redcar.	Confirms two-site setup.
Out of hours	CQC background notes patients use the 111 service when practice is closed.	Use NHS 111 when urgent and closed.

Map, directions and Redcar visit checklist

Main site: Bentley Medical Practice, Redcar Primary Care Hospital, West Dyke Road, Redcar, Cleveland, TS10 4NW. Use this map for planning only. Confirm appointment time, site, access needs and opening details before travelling.

Before travelling

Check whether your appointment is at Redcar Primary Care Hospital, Park Avenue Surgery or Ravenscar Surgery extended-access site. Bring appointment message, medicine list, letters, forms, samples if requested, glasses/hearing aids and access needs.

If someone else is driving

Send the full main-site address: Bentley Medical Practice, Redcar Primary Care Hospital, West Dyke Road, Redcar, TS10 4NW. Phone: 01642 470444.

Park Avenue branch

If your appointment says Park Avenue Surgery, use 13 Park Avenue, Redcar, TS10 3LA instead.

Extended Access

If allocated STAR/ELM Alliance extended access, confirm Ravenscar Surgery location and time. These are pre-booked appointments.

When Bentley Medical Practice is closed

Use NHS 111 online or call 111 for urgent medical problems that are not life-threatening. The practice homepage also says mental health emergencies should call NHS 111 and select option 2.

NHS 111 online Find a pharmacy NHS urgent care guidance

Problem	Use this	Examples
Life-threatening emergency	Call 999	Chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, not responding.
Urgent but not life-threatening	NHS 111 online or call 111	Too unwell to wait, urgent advice, possible out-of-hours support.
Mental health emergency	Call NHS 111 and select option 2; use 999 if immediate danger.	Suicidal crisis, severe distress, acute mental health risk.
Medicine problem	Pharmacy or NHS 111 if urgent.	Running out, side effects, emergency supply.
Routine GP/admin	eConsult / NHS App / phone when open.	Fit notes, routine prescription requests, non-urgent results, forms and follow-ups.

Official action links used

Use these after reading the practical route above. This guide explains the task first, then links to official pages for live confirmation.

Official practice website · Official contact page · Opening hours · Appointments · Bentley eConsult · Prescriptions · New patients · NHS online registration · Online forms · Staff page · NHS profile · CQC profile · CQC inspection summary

Bentley Medical Practice FAQs

What is Bentley Medical Practice phone number?

The practice phone number is 01642 470444. Use it for urgent appointment requests, reception help, eConsult support, home visits, prescriptions, registration, interpreter needs and site questions. For emergencies, call 999.

Where is Bentley Medical Practice?

The main site is at Redcar Primary Care Hospital, West Dyke Road, Redcar, Cleveland, TS10 4NW.

Does Bentley Medical Practice have a branch surgery?

Yes. The official contact page lists Park Avenue Surgery at 13 Park Avenue, Redcar, TS10 3LA. Confirm your appointment site before travelling.

What is Bentley Medical Practice NHS code?

NHS.uk lists Bentley Medical Practice under GP surgery code A81018.

Is Bentley Medical Practice accepting new patients?

NHS.uk currently shows Bentley Medical Practice as accepting new patients. The practice says registrations are open for patients in Redcar, Marske, New Marske, Kirkleatham, Wilton and Dunsdale.

How do I book an appointment?

Bentley Medical Practice uses doctor-led total triage. Use eConsult for non-urgent appointment requests where possible. For urgent problems, call the practice or attend reception if needed.

What is eConsult used for?

The practice asks patients to use eConsult for non-urgent clinical help where possible. Choose the most appropriate condition option, give full details and attach photos where needed.

Can I email clinical requests?

No. The appointment page says not to send clinical requests to the generic practice email because it is not safe. Staff will redirect such requests to the agreed appointment pathway.

Does the practice offer same-day urgent appointments?

The practice says it will endeavour to see patients with urgent medical problems on the same day by appointment with a doctor or Advanced Practitioner, after triage.

What does Pharmacy First cover?

The appointment page lists Pharmacy First support for sinusitis, sore throat, ear infections, infected insect bites, impetigo, shingles and uncomplicated urinary infections in women aged 16 to 64, with age rules for some conditions.

Does Bentley Medical Practice offer ear syringing?

No. The appointment page says Bentley Medical Practice no longer offers ear syringing.

How do I order repeat prescriptions?

Use NHS App, NHS online login, SystmOnline or the repeat slip request box. The practice cannot accept prescription requests over the telephone for patient safety.

How long do prescriptions take?

The official prescription page says to allow 72 hours for repeat prescription requests to be processed, excluding weekends and bank holidays.

What if I request medication that is not on repeat?

The practice calls this an acute medication request and says it is dealt with within 7 working days. If clinically urgent and triaged by a GP, you may be contacted for assessment.

How long do hospital medication requests take?

The practice says primary care allows 14 days to receive hospital information, clinically review it and issue a prescription. If urgent at the hospital appointment, ask the hospital to issue the prescription.

How do I request a home visit?

Home visit requests should only be for patients too ill to attend. Patients or carers are asked to contact the practice before 12:00 midday if medical assistance is required that day.

Does Bentley Medical Practice have disabled access?

The practice says its premises are wheelchair accessible, have disabled facilities and hearing loops. The new-patient page also says the main purpose-built premises has disabled and onsite parking.

What is the CQC rating?

CQC lists Bentley Medical Practice as Overall Good. Safe, Effective, Caring, Responsive and Well-led are all rated Good.

What should I do when the practice is closed?

Use NHS 111 online or call 111 for urgent medical help that is not life-threatening. Call 999 for life-threatening emergencies. For a mental health emergency, the practice homepage says to call NHS 111 and select option 2.

Independent directory disclaimer: medicalpracticeuk.org is not the NHS, not NHS 111, not CQC, not Bentley Medical Practice and not Bentley Medical Practice Limited. This guide is for general patient information only. Phone numbers, opening hours, eConsult availability, appointment routes, prescription rules, registration status, branch use, staff details, access facilities, Pharmacy First rules, extended access and CQC information can change. Always confirm important details with the official practice website, NHS.uk, CQC, NHS 111 or the surgery before relying on them.

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