Kingswinford Medical Practice: GP triage, appointments, opening hours and prescriptions
Kingswinford Medical Practice is an NHS GP surgery at The Health Centre, Standhills Road, Kingswinford, West Midlands DY6 8DN. This guide helps patients use the “Get help for any health problem” form, phone the correct line, understand same-day versus routine triage, order repeat prescriptions safely, register, check test results, plan enhanced-access appointments and know when to use pharmacy, NHS 111 or 999.
Use this number for: help if the online form is difficult, urgent appointment support, receptionist-assisted triage form, nurse appointment requests, test results, prescription questions after 10am, registration questions, access needs, home-visit requests before 10am, or if you are unsure whether to use GP, pharmacy, NHS 111 or 999.
Kingswinford Medical Practice
The Health Centre
Standhills Road
Kingswinford
West Midlands
DY6 8DN
Enhanced-access cancellation line: 01384 297532 for short-notice cancellation of appointments between 7:30am–8am or 6:30pm–8pm after main lines close.
Open directionsDecision hub: GP triage, nurse, pharmacy, NHS App, 111 or 999?
Use this before calling, filling forms or travelling. It helps you avoid the wrong route.
Call 999 now
Chest pain, stroke signs, severe breathing difficulty, collapse, heavy bleeding, severe injury, seizure not stopping, sudden swelling of lips/mouth/throat/tongue, overdose, suicide attempt or someone unconscious.
Urgent GP concern
Complete the “Get help for any health problem” form, then call reception on 01384 271241 and ask for it to be marked urgent. Only use urgent route for genuinely urgent concerns.
Routine GP or clinician request
Use the online form Monday to Friday, or phone/visit reception. A GP reviews the request and decides timeframe and clinician.
Nurse or healthcare assistant
Use the nurse appointment route, phone or visit. Nurse appointments can be requested up to 13 weeks ahead.
Minor illness
Use Pharmacy First for coughs, colds, sore throat, tummy trouble, aches, sinusitis, earache, infected insect bites, impetigo, shingles and uncomplicated UTI in women aged 16–64.
Surgery closed
Use NHS 111 online or call 111. NHS 111 online is for people aged 5 and over; call 111 for a child under 5. Call 999 for emergencies.
Opening hours, surgery times and enhanced access
The official opening page separates building opening, phone-line opening and clinical sessions. The building opens early for some nurse appointments, but phone lines open at 8am.
| Day / service | Official listed access | Practical patient note |
|---|---|---|
| Monday | 7:30am–6:30pm. | Phone lines open at 8am. Use online request route where possible. |
| Tuesday | 7:30am–6:30pm. | Early building access may support nurse appointments. |
| Wednesday | 7:30am–8pm. | Enhanced access until 8pm, but phone lines close at 6:30pm. |
| Thursday | 7:30am–6:30pm. | Use routine form/phone route during core hours. |
| Friday | 7:30am–8pm. | Enhanced access until 8pm, but phone lines close at 6:30pm. |
| Saturday/Sunday | Closed for normal surgery. | Enhanced-access Saturday cover may rotate across local practices. |
| GP sessions | Monday–Friday 8am–12pm and 3:30pm–5:30pm. | Between 12pm and 3:30pm, GPs do visits, online clinical queries and other clinical work. |
| Advanced nurse practitioner | Monday, Tuesday and Thursday 7:30am–12:30pm and 3:30pm–5:30pm. | May be the right route for acute or triaged clinical problems. |
| Nurse / HCA | Monday 8:30am–6pm; Tuesday/Thursday 7:30am–6pm; Wednesday 8am–7:30pm; Friday 8:30am–7:30pm. | Good for bloods, reviews, screening, immunisations and planned nursing tasks. |
How Kingswinford’s GP triage works
From the practice’s current appointment model, GP, ANP, paramedic and First Contact Practitioner appointment requests are reviewed first. Reception no longer simply gives a GP appointment on first contact for these requests; the information is submitted for GP review.
For a new or ongoing GP-type issue, complete the “Get help for any health problem” form.
Phone or visit reception and they can complete the request on your behalf after asking symptom questions.
The GP may offer same-day, 1–7 days, or more than 7 days based on the information submitted.
You may be allocated GP, Advanced Nurse Practitioner, paramedic, First Contact Practitioner, pharmacist, practice nurse or community pharmacist.
The official page asks patients not to submit another form while waiting for a response about the same issue.
Appointments: GP, nurse, telephone, video and chaperone options
The appointment page gives several practical rules: appointments can be phone, video, text/email or face-to-face; GP/ANP/paramedic appointments are normally 15 minutes; and nurse appointment length depends on the task.
| Appointment need | Official/practical route | Important rule |
|---|---|---|
| Urgent GP concern | Submit the health-problem form, then phone and ask for urgent marking. | Use only when genuinely urgent. |
| Non-urgent doctor/clinician request | Use the health-problem form Monday to Friday, phone or visit reception. | Reviewed on the same working day during opening times. |
| Nurse appointment | Request up to 13 weeks ahead, phone, visit, or use NHS account where a link was sent. | Most nurse appointments are face-to-face, but may also be phone, video, email or text. |
| More than one concern | Say this in the request and ask about a longer appointment. | Standard GP/ANP/paramedic appointment time is normally 15 minutes. |
| Specific clinician preference | Tell the practice when requesting help. | Preference may not always be possible if urgent or availability is limited. |
| Interpreter/access need | Tell the practice when requesting the appointment. | Include hearing, language, communication, mobility or privacy needs. |
| Chaperone | You can request a suitably trained chaperone. | Friends/family are not permitted to act as chaperones. |
| Under 18s | The practice says under-18s can attend without parent/guardian. | Confidentiality still applies unless safety concerns require action. |
| Cancel or change | Use cancellation form, reply CANCEL to reminder text, use NHS account or phone. | Use 01384 297532 for short-notice enhanced-access cancellation after main line closes. |
Hello, my name is [name]. Date of birth: [date]. I am registered at Kingswinford Medical Practice. I need help with [one clear issue]. It started [when]. It is [getting worse/not improving]. I have tried [medicine or self-care]. I can be contacted on [number]. Is this best for GP triage, ANP, paramedic, First Contact Practitioner, pharmacist, practice nurse, community pharmacist, NHS 111 or 999?
Home visits: phone preferably before 10am
Home visits are usually reserved for terminally ill and housebound patients. If a patient can attend the surgery, the practice says there is specialised equipment and a full support service available there that is not available in the home.
| Home-visit point | Official detail | Practical action |
|---|---|---|
| Request time | Patients or representatives should contact the surgery preferably before 10am. | Call early and give clear symptom details. |
| Who decides? | Reception completes a form for GP review; GP determines urgency and necessity. | Keep phone nearby for callback. |
| Usually reserved for | Terminally ill and housebound patients. | Explain why attending surgery is not possible. |
| If the patient can attend | The surgery has equipment and support not available at home. | Attend if safe and practical. |
| Emergency symptoms | Home visit is not the right delay. | Call 999 for danger signs. |
Repeat prescriptions: NHS App, online form or paper slip — not phone
The official prescription page says the easiest route is using your NHS account through the NHS website or NHS App. The practice does not take repeat prescription requests over the telephone because written requests reduce mistakes and keep phone lines free for urgent problems.
NHS account / NHS App
Shows repeat medicines and dosage so you can choose the items you need.
Repeat prescription request form
Use the online form if you cannot use the NHS account route.
Paper slip
Bring your paper slip to the surgery and post it through the letterbox.
Collection time
Prescriptions can usually be collected 48 hours after you place the order.
| Prescription issue | Official rule | Best action |
|---|---|---|
| Can I order by phone? | No. The practice does not take repeat requests over the telephone. | Use NHS account/NHS App, online form or paper slip. |
| How long does it take? | Usually collect 48 hours after ordering. | Order before you reach your last few doses. |
| Need to nominate pharmacy? | You need to choose a pharmacy to collect from. | Change nominated pharmacy through the app/website, pharmacy, surgery or form. |
| Prescription question | Pharmacist can answer medicine questions; surgery pharmacist can be contacted after 10am. | Phone 01384 271241 after 10am or use prescription question form. |
| Medicine review needed | The practice may contact patients for regular review. | Keep review appointment to prevent medicine delays. |
| Old medicines | Pharmacies in England accept unwanted tablets/liquids. | Do not bin or flush medicines. |
| Minor medicine advice | Pharmacy may help faster than GP. | Use pharmacy for side effects, OTC medicine and minor illness advice. |
Test results: form, NHS account or phone option 2
The official test results page says all results are reviewed by a doctor before being passed to the patient. The practice will contact you if there is a problem, but says it is best to contact them for all results because the doctor may have given advice based on your result.
| Route | Official detail | Patient tip |
|---|---|---|
| Online test-results form | Practice can respond by email or telephone. | Include test date and what result you are waiting for. |
| NHS account / NHS App | You can view results where access is available. | Useful before calling reception. |
| Phone | Option 2 between 9am–12pm on Monday, Tuesday, Thursday and Friday; Wednesday 2pm–5pm. | Use the exact result timing to avoid blocking appointment lines. |
| Problem result | The surgery will contact you if more tests or treatment are needed. | Keep phone/email up to date. |
| Hospital test | Contact the hospital/clinic that ordered the test where relevant. | They are usually best placed to interpret their own investigations. |
Sick notes and fit notes: when to use the form
The official sick-note request form is for getting a fit note for work after an absence of more than 7 days. You can use it if you are registered at the surgery.
| Situation | Rule | Action |
|---|---|---|
| Off work 7 days or less | You usually self-certify. | Use employer self-certification process. |
| Off work more than 7 days | Fit note may be needed. | Use the official sick-note request route. |
| What the form asks for | Name, date of birth, sex, postcode, email, phone and representative details if applicable. | Give exact dates and what work limits apply. |
| Hospital-managed problem | Hospital doctor may be the right person to issue fit note. | Ask the hospital if it is managing the condition. |
| Need urgent care | Fit-note form is not an urgent medical route. | Use GP triage, NHS 111 or 999 depending on severity. |
Register with Kingswinford Medical Practice
NHS currently shows Kingswinford Medical Practice as accepting new patients. The official registration page says to check you are in the catchment area before filling out a registration form.
Use the practice/NHS route to check whether your address is inside the area.
The practice lists online NHS registration, visiting reception from 10am to 6pm to collect a paper form, or bringing a completed paper form to the surgery.
It is helpful but not a barrier to registration.
The practice says everyone in the UK has the right to free GP care; if you do not have proof of ID or address, you can still register, and immigration status or nationality do not matter.
Take photos of medicine boxes or a recent prescription slip so there is no gap while records transfer.
Online forms, NHS App and GP record access
The practice website has online forms that do not require an account, and NHS account/NHS App routes for repeat prescriptions, test results, health records, appointments where available and vaccination records.
| Task | Use this route | Patient note |
|---|---|---|
| Request appointment / medical help | Website online form. | No account needed for website forms. |
| Request sick note | Sick-note online form. | Usually for absence more than 7 days. |
| Ask about test results | Test-results form or NHS account. | Include test date and result type. |
| Order repeat prescriptions | NHS account / NHS App. | Shows repeat medicine and dosage. |
| View health record | NHS App / NHS account where access enabled. | Can include consultations, letters and test results. |
| Change personal details | Online forms. | Important for callbacks, reminders and test-result contact. |
| Carer, veteran, PPG, reports | Online forms section. | Use the exact form rather than a generic admin message. |
Surgery clinics and practical service routes
Kingswinford Medical Practice lists several clinics and role-specific services. Using the right clinic can save a GP appointment and get you to the right clinician faster.
| Clinic / service | Official detail | Patient action |
|---|---|---|
| Antenatal | Midwife Shelley Lewis; Wednesday afternoon for first appointments and Wednesday morning for follow-up. | Use midwife route for pregnancy care where appropriate. |
| Asthma | Asthma nurses; by appointment daily. | Bring inhalers and spacer for technique check. |
| Child health | Doctors and health visitors run Tuesday clinics 9:30am–12pm. | Routine assessments and immunisations may be arranged here. |
| Mother and baby clinic | Health visitors every Tuesday 9:30am–11:50am. | Drop-in for concerns, breastfeeding and maternal care advice. |
| COPD | Practice nurses Jill Ridley and Helen Willetts; includes spirometry, medication review and inhaler technique. | Bring inhalers and symptom pattern. |
| Diabetes | Practice nurses Maxine Simms and Jackie O’Leary; appointment times support work/lifestyle needs. | Bring readings and medication list. |
| Mental health support | First contact mental health nurse Sam Hemming; CPN Angie Francis after referral by Sam or GP. | You may be offered Sam directly instead of GP first. |
| Minor surgery | Dr Evans and Dr Field; joint injections and removal of troublesome skin tags. | Use GP assessment/appointment route first. |
| Phlebotomy | Some surgery blood clinics for long-term condition review; other local booking route also listed. | Use appropriate blood-test booking route. |
| Travel health | Contact reception at least 6 weeks before departure; some travel vaccinations are not free. | Do not leave travel vaccines until the last week. |
| Young person’s clinic | Recognised teenage-friendly practice; confidential service by appointment daily. | Young people can discuss medical or advice needs confidentially. |
| Physiotherapy / MSK | Musculoskeletal practitioners may see back, shoulder and joint-related issues. | You may be offered MSK practitioner before GP. |
Doctors, pharmacists, paramedic and extended healthcare team
The official doctors page lists GP partners and registrars. The healthcare team page also lists paramedic, musculoskeletal practitioners, practice-based pharmacists, pharmacy technicians, midwives, district nurses and PCN staff.
| Team type | Official detail | Best patient use |
|---|---|---|
| GP partners | Dr Louise Butler, Dr Rebecca Evans, Dr Tracy Halls, Dr Cathy Field and Dr Lloyd Baron are listed on official pages. | Complex diagnosis, referrals, continuity, long-term care and GP-led decision-making. |
| GP registrars | Dr Niloy Sarma, Dr Arif Ullah and Dr Yigit Guler are listed as current registrars. | Fully qualified doctors training in general practice. |
| Paramedic | Harriet Pearman is listed. | May support acute or triaged clinical work. |
| Musculoskeletal practitioners | James Johnson and Callan Masrani listed; assess specific pain such as back or shoulder. | Use for MSK pain where appropriate instead of waiting for GP. |
| Practice pharmacists | Mohammed Sajad, Jaspreet Virk, Shalini Madhara and Karandeep Bassi listed. | Medication reviews, prescription questions and medicine safety. |
| Pharmacy technicians | Claire Downing, Rachael Lever and Deepti Paul listed. | Medicine workflow and prescription-support tasks. |
| Community midwife | Antenatal clinic Wednesday 9am–4pm; Dudley Group NHS Foundation Trust; contact 01384 456111. | Pregnancy care route. |
| District nurses | Based at Brierley Hill Health Social Care Centre; telephone 01384 321489. | Community nursing support. |
Parking, wheelchair access, breastfeeding room and communication support
The surgery facilities page lists wheelchair-friendly entrance, electronic front doors, breastfeeding room, hearing loop, good car parking, designated disabled parking spaces, wheelchair-user toilet, translation/signing services and waiting-room information screen.
Parking
The practice says it is fortunate to have good car parking and designated disabled parking spaces.
Wheelchair and pushchair access
Wheelchair-friendly entrance and electronic front doors are listed to support wheelchair users and patients with pushchairs.
Hearing loop
The practice is fitted with a hearing loop. Ask reception if you need to use it.
Breastfeeding room
Nursing mothers can ask reception for a quiet private room for breastfeeding.
Translation and signing
Translation and signing services are listed. Tell the practice when booking if you need support.
Accessible toilet
The surgery lists a toilet for wheelchair users.
Hello, I have an appointment or request at Kingswinford Medical Practice. I need help with [wheelchair access / disabled parking / hearing loop / interpreter / signing support / breastfeeding room / private reception room]. Can this be added to my appointment notes?
Useful local telephone numbers listed by the practice
The practice’s useful-numbers page lists local hospital, social-care, attached service and support-group contacts. These can help readers take action without needing to phone the GP for everything.
| Service | Number listed | Use for |
|---|---|---|
| Dudley Group of Hospitals | 01384 456111 | Hospital switchboard / hospital-managed care. |
| Wolverhampton Hospitals | 01902 307999 | Hospital switchboard. |
| NHS 111 | 111 | Urgent non-emergency help. |
| Urgent Mental Health Support | 111 option 2 | Urgent mental health help. |
| Dudley Adults Social Services | 0300 5550055 | Adult social care. |
| Dudley Children’s Social Services | 0300 5550050 | Children’s social care. |
| Out-of-hours social services | 0300 5558574 | 5pm–9am social-services route. |
| District Nurse Team | 01384 321506 | Attached district nursing service listed by practice. |
| Health Visitor Team | 01384 324989 | Health visitor support. |
| Samaritans | 116 123 | Emotional crisis support. |
CQC rating: Overall Good
CQC lists Kingswinford Medical Practice at The Health Centre, Standhills Road, Kingswinford, West Midlands DY6 8DN, with location ID 1-553869878 and Overall rating Good. CQC’s inspection timeline says it has not found evidence requiring inspection or reassessment at the latest review stage shown.
| CQC item | Official detail | How to use it |
|---|---|---|
| Overall rating | Good. | Useful quality snapshot, not live appointment availability. |
| Location ID | 1-553869878. | Use this to identify the exact CQC location profile. |
| Address | The Health Centre, Standhills Road, Kingswinford, West Midlands, DY6 8DN. | Matches official practice address. |
| Latest CQC timeline note | CQC says it has not found evidence needing inspection/reassessment at that stage. | Ratings can still change if CQC receives new information. |
| Provider | Kingswinford Medical Practice. | Same GP practice provider name. |
Map, directions and Kingswinford visit checklist
Address: Kingswinford Medical Practice, The Health Centre, Standhills Road, Kingswinford, West Midlands, DY6 8DN. Use this map for planning only. Confirm your appointment type, enhanced-access site, cancellation route and any access needs before travelling.
Before leaving home
Check whether you need GP triage, nurse appointment, prescription route, test-result timing, home visit, pharmacy, NHS 111 or 999. Bring medication list, appointment text, forms, ID if needed and access details.
If attending enhanced access
Check whether the appointment is at Kingswinford Medical Practice or another local practice such as Wordsley Green, Moss Grove Kingswinford, Rangeways Road or rota Saturday practice.
If someone else is driving
Send: Kingswinford Medical Practice, The Health Centre, Standhills Road, Kingswinford, West Midlands DY6 8DN.
If mobility is difficult
Plan extra time for parking, entrance doors, waiting area, hearing loop, translation/signing needs or private room requests.
What to do when Kingswinford Medical Practice is closed
Use NHS 111 online or call 111 for urgent non-life-threatening help when the surgery is closed. NHS 111 online is for people aged 5 and over; call 111 if you need help for a child under 5. Call 999 for a medical or mental health emergency where someone is seriously ill or injured and life is at risk.
| Problem | Use this | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing difficulty, collapse, heavy bleeding, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | Too unwell to wait, urgent advice, unsure which urgent service is right. |
| Child under 5 needs urgent advice | Call 111. | NHS 111 online is for people aged 5 and over. |
| Medication problem | Pharmacy or NHS 111 if urgent. | Emergency supply, side effects, running out when closed. |
| Minor illness | Pharmacy First where appropriate. | Coughs, colds, sore throat, sinusitis, earache, bites, shingles, impetigo and eligible UTI. |
| Routine GP/admin | Online form, NHS App or phone during opening hours. | Fit notes, routine results, forms, reviews and non-urgent messages. |
Official action links used
Use these after reading the practical route above. This article explains the route first so patients do not land on the wrong form or call at the wrong time.
Official Kingswinford Medical Practice website · Contact page · Opening times · Appointments · Online forms · Prescriptions · Test results · Sick note request · Register with the surgery · Surgery clinics · Doctors · Healthcare team · Surgery facilities · NHS profile · CQC profile