Keyworth Medical Practice: Rapid Health appointments, Bunny Lane hours, prescriptions and dispensing
Keyworth Medical Practice is now shown publicly as the Keyworth branch of Village Health Group. The surgery is at Bunny Lane, Keyworth, Nottingham NG12 5JU. This guide turns the official pages into practical actions: how to use Rapid Health, when to call, how to order medicine, how Keyworth dispensing works, how to register, what access facilities exist, and how to read the CQC history without confusion.
Use this for: help if you cannot use Rapid Health, urgent same-day uncertainty, nurse/HCA appointments, home-visit or palliative-care requests, prescription or dispensary problems, medication queries after 10am, registration support, access needs, and questions about which Village Health Group branch you should use.
Keyworth Medical Practice / Village Health Group Keyworth
Bunny Lane
Keyworth
Nottingham
NG12 5JU
NHS and Partners Health still show “Keyworth Medical Practice,” while Village Health Group pages treat Keyworth as one branch of a four-site practice. Use the Bunny Lane address and 0115 937 3527 phone number for this branch.
Open directionsRoute finder: GP, Rapid Health, nurse, pharmacy, dispensary, 111 or 999?
Pick the safest route before phoning, submitting a form or travelling to Bunny Lane.
Call 999 now
Chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, serious burns, seizure not stopping, severe allergy, overdose, acute confusion or someone not responding.
Need GP help
Use Rapid Health for medical requests during normal availability. Give one clear main problem, start date, worsening signs and what help you need.
Need admin or routine care
Use the admin/routine request route online. Village Health Group says admin requests are open Monday to Friday 8am–6:30pm.
Need nurse or HCA appointment
Phone the Care Navigator team for practice nurse or HCA appointments such as dressings, BP, ECG, blood tests, smear tests or long-term condition reviews.
Need repeat medicine
Use NHS account/NHS App, SystmOnline, prescription request form or repeat slip. Do not phone or email repeat requests unless coded clinically housebound.
Surgery closed or urgent but not 999
Use NHS 111 online or call 111. Enhanced access appointments are pre-booked only and are not a walk-in service.
Current name: Keyworth Medical Practice vs Village Health Group Keyworth
For searchers, the key point is simple: the branch people call Keyworth Medical Practice is now publicly connected with Village Health Group.
| Name or source | What it shows | How to use it |
|---|---|---|
| NHS profile | Keyworth Medical Practice, Bunny Lane, Keyworth, Nottinghamshire NG12 5JU. | Useful for GP registration status and NHS profile code/location. |
| Village Health Group | Keyworth branch at Bunny Lane, Nottingham NG12 5JU. | Use for current patient routes, Rapid Health, prescriptions and registration. |
| Partners Health | Keyworth Medical Practice, teaching/training practice in Keyworth. | Useful for branch phone, hours and enhanced access context. |
| CQC | Older Dr Langridge and Partners / Keyworth profile is archived; current provider page is Village Health Group. | Read as quality history, not live appointment availability. |
Opening hours: Keyworth branch and dispensary
Use the surgery hours for reception/appointments and the dispensary hours for medicine collection or dispensing questions. These are not the same thing.
| Service | Listed hours | Patient tip |
|---|---|---|
| Keyworth branch: Monday | 8:00am–6:30pm | Use Rapid Health early if it is a medical request. |
| Keyworth branch: Tuesday | 8:00am–6:30pm | Good day for routine admin, results and medication queries. |
| Keyworth branch: Wednesday | 8:00am–6:30pm | Keep phone available after submitting a request. |
| Keyworth branch: Thursday | 8:00am–6:30pm | Order medicine early if you need it before the weekend. |
| Keyworth branch: Friday | 8:00am–6:30pm | Do not leave urgent prescriptions or admin until late Friday. |
| Weekend | Closed | Use NHS 111 for urgent non-emergency help and 999 for emergencies. |
| Bank holidays | Closed | Order repeat medicine early before holiday periods. |
| Keyworth dispensary | Monday–Friday 10:00am–1:00pm and 3:00pm–6:00pm | Check medicine is ready before travelling if the item is important. |
Appointments: Rapid Health first, phone support when needed
Village Health Group says Rapid Health is its online patient triage system. It can be used to access self-care information, submit medical requests and submit administrative requests.
Use 999 for life-threatening symptoms. Use NHS 111 if urgent but not life-threatening when the surgery is closed.
For medical requests, submit the main problem clearly. For admin or routine care, use the admin/routine option.
Call 0115 937 3527 if online access is difficult, you need a nurse/HCA appointment, you are housebound, or you are unsure which route is safe.
Say when it started, whether it is getting worse, medicines tried, red flags, allergies, pregnancy/frailty/child concern and best contact number.
Response time can differ depending on the nature of your enquiry and overall demand.
Hello, my name is [name]. Date of birth: [date]. I am registered at Keyworth / Village Health Group. I need help with [one clear problem]. It started [when]. It is [getting worse / not improving]. I have tried [medicine or self-care]. I am worried because [reason]. Is this best for Rapid Health, GP, nurse, HCA, pharmacist, First Contact Physiotherapist, NHS 111 or 999?
Rapid Health: what to use it for
Rapid Health is useful when your request can be safely reviewed by the practice team during working hours. It is not a substitute for 999 or urgent out-of-hours care.
| Need | Use Rapid Health? | Best next step |
|---|---|---|
| New medical problem | Yes, if not 999/emergency. | Submit clear symptoms, start date and worsening signs. |
| Admin request | Yes. | Use the admin/routine care route and include exact dates or documents needed. |
| Sick note / fit note request | Usually yes. | Give absence dates, condition and whether already assessed. |
| Test result question | Yes, if routine. | Include test date, test type and who requested the test. |
| General health concern | Yes. | Give one clear problem and what help you need. |
| Practice nurse or HCA appointment | Often phone is better. | Call Care Navigators for nurse/HCA booking. |
| Home visit / palliative care | No, phone is safer. | Call reception and explain housebound or palliative-care need. |
| Life-threatening symptoms | No. | Call 999. |
Repeat prescriptions: NHS App, SystmOnline or paper request — not phone/email
Village Health Group says prescriptions can take up to 3 working days to process and that repeat requests are not accepted by email or telephone unless the patient has been coded as clinically housebound by a GP.
NHS account / NHS App
Use your NHS account through the NHS website or NHS App to select repeat medicines and submit your request.
SystmOnline
Use the GP online system if already registered. It shows repeat medicine and dosage where enabled.
Repeat slip / request form
Indicate the items you need on the tear-off slip and hand it in at the practice prescription box.
Processing time
Allow 72 working hours / up to 3 working days before expecting the prescription to be processed.
| Prescription issue | Official rule | Best patient action |
|---|---|---|
| Routine repeat medicine | Use NHS App, SystmOnline or paper request. | Do not phone/email routine repeat requests. |
| Ordering early | Requests can be made up to 10 days before due. | Explain the reason if you need early supply, such as holiday travel. |
| Medicine not showing online | Use the free-text/custom request route. | Give exact medicine name, strength, dose and reason. |
| Medication review due | You can still request medication; pharmacy/GP may review. | Do not book GP unless told by GP, nurse or pharmacist. |
| Prescription query | Phone pharmacist after 10am or use medication query form. | Call 0115 937 3527 after 10am for pharmacist route. |
| Pharmacy collection | Usually 3–5 working days after ordering. | Check nominated pharmacy and allow preparation time. |
| Clinically housebound | Phone/email repeat requests may be accepted only if coded clinically housebound by GP. | Ask reception if this applies to the patient record. |
Keyworth dispensary: what patients should know
Village Health Group says the Keyworth surgery is a dispensing site. Dispensing rules depend on NHS dispensing eligibility and local pharmacy distance, so not every registered patient will necessarily collect directly from the practice dispensary.
| Dispensary point | What is listed | Practical tip |
|---|---|---|
| Site | Keyworth Dispensary, Bunny Lane, Keyworth, Nottingham NG12 5JU. | Use the same Bunny Lane postcode for directions. |
| Phone | 0115 937 3527. | Use the practice number and ask for dispensary/prescription support. |
| Hours | Monday to Friday 10:00am–1:00pm and 3:00pm–6:00pm. | Avoid arriving outside dispensary windows. |
| Processing | Prescription requests can take up to 3 working days. | Do not expect same-day collection unless specifically arranged. |
| Eligibility | Dispensing can depend on where you live and pharmacy access. | Ask the practice/dispensary whether you are a dispensing patient. |
Register with Keyworth Medical Practice / Village Health Group
NHS currently shows Keyworth Medical Practice as accepting new patients. Village Health Group says anyone living within the highlighted boundary can apply to register, and registration requests can take up to 7 days to complete.
Village Health Group says patients within the highlighted boundary can apply to register.
The registration page lets patients select East Leake, Keyworth, Church House or Sutton Bonington. Selecting a branch does not stop appointments being offered at any of the four branches.
The practice says new patients need a practice registration form and a new patient questionnaire.
The practice says it may contact patients to verify ID.
Medical records can take several weeks to arrive. Use the questionnaire to list regular medication and keep enough supply while changing GP.
NHS App, SystmOnline and online access
Village Health Group points patients to online access for repeat prescriptions and record-related services. NHS App is useful for prescriptions, NHS number, records where enabled and general NHS services.
| Tool | Use it for | Patient tip |
|---|---|---|
| Rapid Health | Medical/admin requests and self-care information. | Best for contacting the practice about a new or routine request. |
| NHS App / NHS account | Repeat prescriptions and NHS services. | Use official NHS login only. |
| SystmOnline | Repeat prescriptions and GP online system access. | Ask the practice if you need account setup. |
| Online records | Patient access to records where enabled. | Request access through the practice if needed. |
| Summary Care Record | Medication and allergy information available to registered NHS professionals when needed. | Ask reception if you want to understand opt-out or sharing choices. |
Test results, fit notes and admin requests
Village Health Group homepage says its contact-online route can be used for sick note requests, test results, GP letters, general questions and concerns about health. Use a clear admin/medical route so your request goes to the right team.
| Need | Best route | What to include |
|---|---|---|
| Test result question | Rapid Health / online admin-medical request or phone. | Test date, test type, who requested it and what you need to know. |
| Hospital-arranged test | Contact the hospital/clinic first. | The team that ordered the test usually explains it. |
| Fit note request | Online request route. | Absence dates, condition, whether already assessed and employer deadline. |
| GP letter | Admin request. | What the letter must say, deadline and recipient. |
| General health concern | Medical request. | Main symptom, start date, worsening signs and what outcome you need. |
| Confidential issue | Online route or ask reception for a private space. | Keyworth notice says private/quiet space can be available for confidential or sensory needs. |
Home visits, palliative care and temporary residents
Village Health Group appointment information says home visits are for patients who are housebound or requiring end-of-life care. Other patients should attend the surgery where possible.
| Situation | Use this route | Practical note |
|---|---|---|
| Housebound patient | Call the practice in the morning if possible. | You may receive a GP telephone call to discuss the problem and best management. |
| Palliative care request | Call reception. | Say clearly that it is palliative or end-of-life care support. |
| Transport difficulty only | Ask reception about options. | Home visits are for clinical need, not general convenience. |
| Temporary resident routine issue | Contact your own GP for telephone consultation where appropriate. | Village Health Group directs temporary residents to their own GP or urgent care if face-to-face is needed. |
| Ran out of regular medicine while away | Ask own GP to send prescription electronically, call 111 or visit pharmacy if urgent. | Do not rely on new registration for immediate medicine. |
| Emergency symptoms at home | Call 999. | Do not wait for a GP home visit. |
Parking, lift, hearing loops and practical access
Village Health Group lists several disabled patient facilities and Keyworth-specific access notes. Call ahead if a feature is essential on the day you attend.
Disabled parking
Disabled parking spaces are listed as available at East Leake and Keyworth branches.
Lift at Keyworth
The new-patient/access page specifically lists a lift available at Keyworth Medical Practice.
Hearing loops and support
Hearing loops are listed, and the practice says staff can help patients who may not hear or see the waiting-room call screen.
Lower reception desk and privacy
A Keyworth notice says the reception/dispensing update includes a lower reception desk, wider spacing, privacy considerations and a private or quieter area when needed.
Interpreting support
Interpreting services, including sign language interpreter, are listed as pre-bookable only.
Guide and support dogs
Village Health Group says guide dogs and emotional support dogs are welcome at its branches.
Hello, I have an appointment or need to visit Keyworth Medical Practice. I need help with [lift / disabled parking / hearing loop / lower desk / interpreter / sign language / quiet space / guide dog access]. Can this be added to my request before I attend?
Doctors, clinical team and Village Health Group services
The official team page lists Keyworth and Village Health Group clinicians, including GP partners, salaried GPs, nursing staff, pharmacy team and wider clinical roles. The exact clinician you see depends on need, triage, branch, rota and availability.
| Team / service | Official examples | Best patient use |
|---|---|---|
| GP partners and doctors | Official page mentions clinicians such as Dr Neil Shroff, Dr Asifa Akhtar, Dr Suzanne Sivanandan, Dr Oliver Puar, Dr Alice Armitage, Dr Sukhveer Sandhu and Dr Jill Langridge. | Diagnosis, complex symptoms, referrals, medication decisions and ongoing GP-led care. |
| Clinical pharmacy team | Village Health Group says pharmacists/technicians support medicine reviews, medication queries, discharge reconciliation, high-risk medicines, pain, BP, HRT, statins/cholesterol and asthma control. | Medication review, side effects, hospital medication changes and repeat prescription problems. |
| Nurse / HCA team | Enhanced access lists dressings, smear tests, NHS Health Checks, long-term condition reviews, BP checks, ECGs and phlebotomy. | Book through Care Navigators for nurse/HCA appointments. |
| First Contact Physiotherapist | Enhanced access lists assessment and diagnosis of MSK problems and recommended treatment. | Back, neck, shoulder, knee, joint or muscle problems may be routed here. |
| Social prescribing / care coordination | Partners Health and Village Health Group list social prescribing/care support services. | Loneliness, housing, money worries, carer support, wellbeing and local community help. |
| Training practice | Keyworth is described as a teaching and training general practice. | You may meet trainees/students; tell reception/clinician if you prefer not to have a student present. |
CQC: current profile and Keyworth rating history
CQC records are slightly confusing because Keyworth Medical Practice merged into Village Health Group. Do not present the old Keyworth rating as a fresh 2026 inspection.
| CQC item | Official detail | How to explain it |
|---|---|---|
| Older Keyworth profile | Dr Langridge and Partners, also known as Keyworth Medical Practice, is archived and shows Overall Outstanding. | Useful historic quality rating for Keyworth before provider changes. |
| Provider change | CQC old Keyworth page says the provider changed and links to the new profile. | Explain the current group context clearly. |
| Current Village Health Group CQC page | Registered on 22 November 2022 and not yet inspected by CQC under that profile. | Do not claim a new inspection exists if CQC says not inspected yet. |
| Inherited rating history | Current page shows inherited previous-provider ratings: Overall Outstanding; Safe Good; Effective Outstanding; Caring Good; Responsive Outstanding; Well-led Outstanding. | Use “inherited previous-provider Outstanding history” wording. |
| Best user action | Check live CQC profile before relying on rating. | CQC pages can change after inspections, provider changes or assessments. |
Map, directions and Bunny Lane visit checklist
Address: Keyworth Medical Practice / Village Health Group Keyworth, Bunny Lane, Keyworth, Nottingham NG12 5JU. Use the map for planning only and confirm your appointment type, branch and opening before travelling.
Before travelling
Check appointment branch, clinician type, opening hours, dispensary hours, access needs, and whether you need medicine packets, samples, forms, letters or ID.
If someone else is driving
Send: Keyworth Medical Practice, Bunny Lane, Keyworth, Nottingham NG12 5JU. Phone: 0115 937 3527.
If collecting medicine
Check dispensary opening and whether the prescription is ready. Do not rely on surgery opening hours alone.
If you need accessibility help
Ask reception about disabled parking, lift, hearing loop, lower desk, quiet/private area, interpreter or guide/support dog access.
When Keyworth Medical Practice is closed
For urgent medical help that cannot wait until the surgery reopens, use NHS 111. For life-threatening emergencies, call 999. Enhanced Access appointments are pre-bookable only and are not walk-in care.
| Problem | Use this | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | Too unwell to wait, unsure which service is right, urgent advice when closed. |
| Enhanced access appointment | Pre-book through your own GP practice. | Evening/weekend appointments may be at different Rushcliffe locations; no walk-in service. |
| Minor illness or medicine advice | Local pharmacy | Coughs, colds, sore throats, tummy trouble, aches, pains, minor medicine questions. |
| Routine prescription | NHS App, SystmOnline or paper request during normal process | Repeat medicine that can wait for working-day processing. |
| Routine admin | Rapid Health/admin route when open | Letters, non-urgent results, fit notes, forms, routine follow-up. |
Official action links used
Use these after reading the practical route above. This article explains what each official link is for so patients do not land on the wrong page.
Official Village Health Group website · Appointments · Prescriptions · New patients, catchment and access · Practice information · Meet the team · Partners Health Keyworth profile · Rushcliffe Enhanced Access · NHS Keyworth profile · Current CQC Village Health Group profile · Archived CQC Keyworth profile