Gilmore Medical Practice Edinburgh

Emergency first: This is an independent patient guide, not NHS Scotland and not Gilmore Medical Practice. Call 999 now for chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, severe burns, a seizure that is not stopping, a serious allergic reaction, acute confusion or someone not responding. If urgent but not life-threatening in Scotland, call NHS 24 on 111.

Edinburgh Tollcross GP action guide

Gilmore Medical Practice: phone, appointments, prescriptions, results and patient routes

Gilmore Medical Practice is an NHS Scotland GP surgery at Tollcross Health Centre, 10 Ponton Street, Edinburgh EH3 9QQ. This guide gives the practical route for same-day appointments, repeat prescriptions, test results, fit notes, registration, pharmacy help, clinics, mental health support, self-referrals, parking, access and what to do when the surgery is closed.

Choose care route Appointment steps Map and visit tips

Start here before you call

999

Danger signs?Call 999. Do not wait for GP opening time or a callback.

8am

Need same-day GP help?Phone as early as possible after 8am.

Need repeat medicine?Order online or in writing. Allow 5 working days.

111

Surgery closed?Use NHS 24 on 111 for urgent non-emergency help.

Reception phone

0131 536 9800

Use this number for: same-day appointments, book-ahead appointments, test results between 11am and 4pm, prescription issues that cannot be solved online, home-visit requests before 10am, registration support, access needs, interpreter requests, fit-note questions and appointment cancellation.

Tap to call surgery Use phone script

Address for maps, taxis and letters

Gilmore Medical Practice
Tollcross Health Centre
10 Ponton Street
Edinburgh
EH3 9QQ

NHS 24 lists the address as Tollcross Health Centre, Ponton Street, Edinburgh EH3 9QQ. The practice website displays 10 Ponton Street.

Open directions

Phone

0131 536 9800

Normal hours

Mon–Fri, 8am–6pm

Prescription time

5 working days

Out of hours

NHS 24: 111

Quick answer: Gilmore Medical Practice is at Tollcross Health Centre, 10 Ponton Street, Edinburgh EH3 9QQ. Phone 0131 536 9800. Normal opening is Monday to Friday, 8am to 6pm. For same-day appointments, phone as early as possible after 8am. Repeat prescriptions should be ordered online or in writing and are ready 5 working days after request. Test results are given by phone between 11am and 4pm, at least 3 days after the test, unless the doctor told you to call earlier.

What this searcher wants: answer first, link after

People searching this practice usually want a phone number, booking route, prescription rule, registration rule, test-result time or map. Use this table to jump to the real task.

Search phrase	User intent	Exact answer
Gilmore Medical Practice Edinburgh	Confirm right surgery, address and phone.	Tollcross Health Centre, 10 Ponton Street, Edinburgh EH3 9QQ. Phone 0131 536 9800.
Gilmore Medical Practice appointments	Same-day or book-ahead appointment.	Phone as early as possible after 8am; some pre-arranged appointments can be booked up to 3 weeks ahead.
Gilmore Medical Practice prescriptions	Repeat medicine request and collection time.	Use the online form or written request. Allow 5 working days.
Gilmore Medical Practice test results	When to call and privacy rule.	Call 0131 536 9800 between 11am and 4pm at least 3 days after test.
Gilmore Medical Practice register	Catchment, forms and ID requirements.	Check boundary first. Bring both forms and ID to reception between 10am and 4pm Monday to Friday.
Gilmore Medical Practice parking	Know car park/access before arrival.	Free patient car park is listed, but check current signs and any practice notices before parking.

Decision hub: choose the right Gilmore Medical Practice route

Use this before calling, travelling or filling in a form. It reduces wasted calls and helps patients get to the right service faster.

Life-threatening emergency

Call 999. Examples: chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, severe burns, serious allergic reaction or not responding.

Urgent, not life-threatening

Use NHS 24 on 111, especially when the practice is closed or you are unsure what care is needed.

Same-day GP help

Phone reception as early as possible after 8am. Same-day appointments are for urgent and routine problems that need dealing with that day.

Book-ahead issue

Ask for a pre-arranged appointment. The practice tries to reserve some appointments that can be booked up to 3 weeks ahead.

Minor illness

Use Pharmacy First Scotland first for common minor illnesses. You usually do not need an appointment and can choose any participating pharmacy.

Urgent walk-in option

Registered patients may use the Wester Hailes walk-in service for suitable urgent health concerns when they cannot attend their usual GP practice.

Opening times, result-call window and practical timing

Official practice homepage NHS 24 listing

Task	Official timing	Best patient action
General opening	Monday to Friday, 8am to 6pm	Use reception during weekday hours.
Weekend	Closed Saturday and Sunday	Use NHS 24 on 111 for urgent non-emergency help.
Same-day appointment	Phone as early as possible after 8am	Have symptoms, start date and callback number ready.
Home visit request	Contact surgery by 10am	Use only when patient cannot come to the surgery.
Test results	11am to 4pm, at least 3 days after test	Call outside the morning appointment rush.
Repeat prescription	5 working days after requested	Order before you reach your last week of medicine.

Local timing tip: avoid using the phone line for non-urgent results or admin questions around 8am, because that is when same-day appointment demand is highest.

Appointments: same-day, book-ahead, telephone and home visits

The practice aims to offer a choice between face-to-face and telephone appointments. Most appointments are same-day, but some pre-arranged appointments can be booked up to 3 weeks ahead.

Official appointments page Call 0131 536 9800

Decide urgency first.
999 for emergencies, NHS 24 on 111 when urgent and not life-threatening, GP reception for surgery access during opening hours.

Phone early after 8am for same-day need.
The practice says same-day appointments are used for urgent and routine problems that need dealing with on the day you phone.

Ask for the right clinician.
Reception may route you to a GP, trainee GP, practice nurse or Advanced Nurse Practitioner.

Book ahead when it is not urgent.
Book-ahead appointments allow more choice of doctor and time, subject to availability.

For telephone appointments, keep your phone free.
The practice says it will call twice. If it cannot reach you after two attempts, you may need to reschedule and it is treated as a missed appointment.

For home visits, call before 10am.
Use home visits only if the patient cannot come to the surgery.

Simple appointment script

Hello, my name is [name]. My date of birth is [date]. I am registered at Gilmore Medical Practice. I need help because [one clear issue]. It started [when]. It is [getting worse / not improving / affecting sleep or work]. I can attend [face-to-face / phone]. Is this best for a GP, nurse, Advanced Nurse Practitioner, pharmacist, Pharmacy First, Wester Hailes walk-in, NHS 24 or 999?

Missed appointment warning: the official appointment page says patients who fail to attend 3 appointments may be removed from the practice list.

Repeat prescriptions: 5-working-day rule and safest ordering route

The official prescription page says the most efficient route is the online form. Written requests and the right-hand side of the previous prescription can also be delivered in person or by post.

Official repeat prescriptions page NHS inform medicines advice

Form

Best route

Use the online prescription form and complete every required field marked with an asterisk.

Paper

Written route

Use a written request or the right-hand side of your previous prescription and deliver it in person or by post.

Processing time

Prescriptions will be ready 5 working days after requested. Requests after 12pm are looked at the following day.

Pharmacy nomination

Nominate the pharmacy you want to collect from. If not, you may collect from the surgery.

Prescription problem	Official detail	Practical fix
Can I phone a repeat request?	Phone requests are only accepted in exceptional urgent circumstances.	Use online form, written request, in-person/post route first.
Requested after 12pm?	It will be looked at the following day.	Order early in the morning if timing matters.
Medicine ordered too early?	The practice says prescriptions will not be issued if requested too early.	Order when genuinely due and allow 5 working days.
Going on holiday?	Make arrangements to have enough medicine for that time.	Do not rely on urgent remote prescriptions while away.
Temporarily outside catchment?	You may need to register temporarily locally or provide stamped addressed envelope for nearby pharmacy.	Plan before leaving Edinburgh.
Need faxed prescription?	The practice says it cannot fax prescriptions.	Use local pharmacy nomination or official alternatives.

High-value tip: order repeat medicine when you still have at least 7–10 days left. This covers 5 working days, pharmacy preparation, weekend delays, request-after-12pm rollover, holidays and medicine review requests.

Test results: when to phone and who can receive them

The official results page says to phone between 11am and 4pm for results at least 3 days after your test, unless the doctor asked you to ring earlier.

Official test results page

Question	Answer	Best action
When should I call?	Between 11am and 4pm.	Call 0131 536 9800 during that window.
How long after the test?	At least 3 days after the test.	Call earlier only if the doctor asked you to.
Can someone else ask?	Results are given only to the patient or authorised person.	Arrange consent before a carer or relative calls.
Hospital ordered the test?	The hospital or clinic usually manages its own result.	Contact the hospital/clinic first.

Sick / fit notes: 7-day rule and online request

Official sick / fit note page GOV.UK self-certification form

Situation	Rule	Action
Off work 7 days or less	Employer should not ask for GP medical evidence.	Use self-certification when you return to work.
Employer still insists	A doctor’s note for 7 days or less may involve a charge.	Ask employer if self-certification is enough first.
Off work more than 7 days	You need a Fitness to Work certificate.	Complete the official online form.
First fit note for illness	The doctor may call you or arrange an appointment.	Give clear dates and reason.
Additional fit note	Doctor may not need to see you again.	Complete additional note section; practice will contact you if appointment needed.
Non-urgent form timing	Official form says response may take up to 3 working days.	Do not use it for urgent medical help.

Register with Gilmore Medical Practice: catchment, forms, ID and temporary patients

The official registration page says patients should first check the practice boundary. At some times, the practice can only take a limited number of patients per week depending on list size.

Official registration page NHS inform GP registration

Check the practice boundary.
Registration is for patients living within the practice boundary and meeting current practice criteria.

Confirm you are eligible.
The practice says it registers people newly moving into the area who do not already have a local GP, or people already in the area without a GP.

Complete both forms.
Print and complete the Patient Registration Form and Patient Questionnaire.

Bring forms and ID to reception.
The practice asks for proof of address and photographic identification, brought to reception between 10am and 4pm Monday to Friday.

Staying less than 3 months?
Do not complete full registration forms. Contact the practice about temporary patient registration.

Medication tip before changing GP: if you only need a supply of regular medication while visiting, the practice notes it may be possible to use a local pharmacy under the Unscheduled Care Scheme or through the pharmacist liaising with your own GP.

Wester Hailes walk-in service for registered patients

The practice news says a walk-in service is available for patients registered at Gilmore Medical Practice. It is for suitable urgent health concerns when you cannot attend your usual GP practice.

Official walk-in clinic news Official walk-in alert

Use it for	Do not use it for	Practical note
New pain, rashes or fever	Medical emergencies	Open every day 12 noon to 8pm; no appointment needed.
New coughs, throat, ear or chest infections	Minor injuries such as sprains/minor burns	Minor injuries should use 111 route.
Urgent bladder or urine problems	Long-term or pre-diagnosed conditions	You may see a GP or Advanced Nurse Practitioner.
Urgent women’s health issues	Repeat prescriptions or medicine reviews	Physiotherapy services are listed as available Monday to Friday on the news page.
Urgent skin conditions and new stomach problems	Routine sexual health checks, sick notes, travel vaccinations	Not suitable for pregnant patients or children under 5.

Safety note: call 999 for emergencies such as chest pain, severe bleeding or severe breathing difficulty. The walk-in clinic is not a substitute for emergency care.

Pharmacy First Scotland: faster help for minor illness

The practice patient information page explains that Pharmacy First Scotland is an NHS service from local community pharmacies. If you have a minor illness, a pharmacy is often the first place to go.

Official Pharmacy First page Find a pharmacy

Acne

Allergies

Athlete’s foot

Blocked or runny nose

Cold sores

Constipation

Cough

Cystitis in women

Diarrhoea

Earache

Eczema

Hay fever

Head lice

Indigestion

Sore throat

Thrush

Warts

Verrucas

How to use it: choose any community pharmacy in Scotland that dispenses NHS prescriptions. You usually do not need an appointment. Ask to use the consultation room if you want privacy.

Clinics, contraception, vaccinations and travel advice

Official clinics page Official travel advice

Need	Official route	Patient action
Pregnancy / midwife	Self-refer by calling 0131 536 2009 between 9am and 4:45pm.	Use this route instead of waiting for a GP if newly pregnant.
Baby clinic	8-week baby checks by appointment; register child as soon as possible.	Central Vaccination Team handles immunisations at Tollcross Health Centre.
Cervical smear	Eligible patients aged 25–64 are called by letter.	Book nurse appointment when recall letter arrives.
Chronic disease reviews	Asthma, COPD, high blood pressure, heart disease, diabetes and similar conditions reviewed at least once/twice yearly.	Expect annual review around birthday month.
Contraception	Doctors and nurses advise; some GPs provide implant/coil services.	Book normal appointment first to discuss.
Sexual health	Nurse appointment for STI screening including Chlamydia, Gonorrhoea, HIV and Syphilis routes.	Ask reception for nurse appointment or relevant self-test links.
Travel vaccines	Practice no longer provides travel vaccinations.	Use Fit For Travel and NHS Lothian travel clinic. NHS Lothian travel clinic phone: 0131 537 2823.
Routine vaccinations	Provided by Health and Social Care Partnership, not the surgery.	Vaccination helpline listed: 0300 790 6296.

Self-referral and community resource routes

Not every problem needs a GP appointment first. These routes help users act faster.

Physiotherapy self-referral Podiatry information Official team page

Need	Route / contact	Useful details
Muscle or joint problem	Physiotherapy self-referral.	GP referral may not be needed. Postal address listed: Physiotherapy Department, Slateford Medical Centre, 27 Gorgie Park Close, Edinburgh EH14 1NQ.
Adult physiotherapy phone	Physiotherapy Dept: 0131 536 9730.	Use for physiotherapy route questions.
Children’s physio helpline	Thursday mornings 9am–11am.	Muscle/bone/joint pain: 0131 312 1079. Development/motor concerns: 0131 312 2347.
Podiatry	Podiatry Dept: 0131 536 1627.	Self-referral possible for eligible foot/ankle problems.
Health visitors	0131 536 9770.	For children under 5 who are not yet at school.
District nurses	0131 536 9755.	Community nursing support.
Midwives	0131 536 9847.	Community midwife team contact.
Community Link Worker	Ask practice about Liam Moffat / link worker support.	Helps patients access support services and local resources.

Mental health: GP, wellbeing appointment and urgent support

Official mental health page Official self-care page

Situation	Official / practical route	Contact or next step
Low mood, anxiety or other mental health issue	Book GP appointment to discuss.	Phone reception during opening hours.
Over 18 and needs wellbeing support	Book 30-minute Wellbeing appointment with Practice Nurse.	Can be GP-referred or booked by patient via reception.
Emergency out of hours	NHS 24 on 111.	Available 24/7.
Breathing Space	Free confidential helpline.	0800 83 85 87; Mon–Thu 6pm–2am, Fri 6pm–Mon 6am.
Samaritans local branch	Confidential listening support.	0131 229 9999; local branch 9am–10pm.
Edinburgh Crisis Centre	Local confidential helpline.	0808 801 0414; text 07974 429 075.

If there is immediate danger: call 999 or go to emergency care. Mental health emergencies should be treated as seriously as physical emergencies.

Doctors, nurses, pharmacists and other team members

The official team page lists GPs, GP registrars, nurses, healthcare assistant, pharmacists, admin staff, health visitors, district nurses, midwives, physiotherapy and podiatry contacts.

Official team page

Dr Ashleigh Cairns

Dr Melissa Barker

Dr Rachel Cooper

Dr Dami Dosekun

Dr Heather Stirling

Dr Julie Handley

Dr Laura Lambert

Dr Theo Balaskas

GP registrars

Anna MacRae, ANP

Practice nurses

Healthcare assistant

Practice pharmacists

Community link worker

Health visitors

Medical student note: the practice is a training practice and may have medical students sitting in with clinicians. You can ask for students not to be present if you prefer.

Non-NHS services and private fees

Some letters, forms and examinations are private work and may require payment. Always confirm current fees with reception before relying on old paperwork.

Official non-NHS services page Official services index

Private item	Listed fee	Practical note
Private sick line	£15	Different from normal NHS fit note rules.
Short typed letter	£15	Give exact wording and who it is for.
Short student fit note proforma	Free	Still check what your university requires.
Jury duty exemption	Free	Provide summons/details.
Full medical report with examination	£180	Book early; may need clinical appointment.
Full medical report, no examination	£135	Record review/report work.
Short report on proforma	£45	Bring full form.
Sickness/accident claim form	£40	Insurance request.
Holiday cancellation form	£30	Travel insurance evidence.
Pregnant women fit to fly	£15	Check airline deadline.
DVLA/HGV/PSV examination	£150	Bring licence/form instructions.
Firearms certificate first / renewal	£200 / £100	Record checks likely required.

Private services not offered: the practice lists several services it does not offer, including passport forms, ID verification, private blood tests/investigations, court witness exemption, housing appeals/support letters and Power of Attorney/Guardianship forms.

Parking, disabled access, translation and visit tips

Official about/access pages Official parking page Building works notice

♿

Disabled access

The official about page says there is good disabled access to consultation rooms, a designated parking bay near the entrance, a ramp and accessible toilet facilities.

Parking

The official parking page says there is a free patient car park. A 2026 building-works notice restricted parking to two disabled bays from 19/01/2026 to 08/05/2026, so check current signs and notices before parking.

Reg

Vehicle registration

The parking page says patients should use the touchscreen by reception to register vehicle registration or risk a parking ticket.

Lang

Translation

Make reception aware if you need a translator. The practice says an interpreter can be arranged for a pre-booked appointment if enough notice is given.

Local insider tip: Tollcross is central Edinburgh. Plan extra time for bus delays, parking, roadworks, Fringe/festival traffic, school/university term traffic and bad weather. If late, call reception as soon as it is safe.

Complaints, records and patient responsibilities

Official about/policies page

Need	Route	Practical wording
Make complaint	Contact Practice Manager by telephone or in writing.	Give dates, names if known, what happened, what harm/risk occurred and what outcome you want.
Compliment	Use practice feedback/complaints route.	Name the team member/service if possible.
Access to medical records	Use the practice access-to-records route.	Identity and confidentiality checks apply.
Update contact details	Tell reception if name, address or telephone number changes.	If you move outside the practice area, you may need to register elsewhere.
Longer appointment needed	Tell receptionist in advance.	Routine appointment length may not fit complex/multiple problems.

Gilmore Medical Practice map and local arrival checklist

Address: Gilmore Medical Practice, Tollcross Health Centre, 10 Ponton Street, Edinburgh EH3 9QQ. Use this map for planning only; confirm your appointment, live opening details, parking notices and access needs before travelling.

Before leaving home

Check appointment type, time, clinician, parking notice, medicine list, forms, samples, hospital letters, glasses/hearing aids and interpreter/access needs.

If someone else is driving

Send the full address: Tollcross Health Centre, 10 Ponton Street, Edinburgh EH3 9QQ. Ask them not to rely only on “Gilmore” in maps.

If you are late

The appointment page says if you are late the doctor may not be able to see you. Phone reception as soon as possible.

If it is a phone appointment

Keep your phone charged and nearby. The practice calls twice; missed calls can mean rescheduling.

What to do when Gilmore Medical Practice is closed

NHS 24 111 online for age 5+ Find pharmacy

Problem	Use this	Examples
Life-threatening emergency	999	Chest pain, stroke signs, severe breathing difficulty, severe bleeding, collapse, not responding.
Urgent but not life-threatening	NHS 24 on 111	You are too unwell to wait, unsure where to go, or think you may need urgent care.
Child under 5	NHS 24 on 111	The homepage says for children under 5 call 111.
Age 5 and over	111 online or NHS 24 route	Use online triage if suitable; call if needed.
Minor illness	Pharmacy First Scotland	Coughs, colds, sore throat, cystitis in women, thrush, eczema and other minor conditions.
Routine admin	Wait for practice reopening	Letters, forms, routine results, registration, non-urgent prescription questions.

Official action links used

These links are placed after the practical explanation so users know what to prepare before opening official forms.

Official practice website · NHS 24 practice listing · Appointments · Repeat prescriptions · Test results · Sick / fit notes · Register · Wester Hailes walk-in · Pharmacy First · Clinics · Physiotherapy · Podiatry · Non-NHS fees · Team · About/access/policies

Gilmore Medical Practice Edinburgh FAQs

What is the phone number for Gilmore Medical Practice Edinburgh?

The reception phone number is 0131 536 9800. Use it for appointments, test results between 11am and 4pm, home-visit requests before 10am, prescription issues, registration questions and general practice support. Call 999 for emergencies.

Where is Gilmore Medical Practice located?

Gilmore Medical Practice is at Tollcross Health Centre, 10 Ponton Street, Edinburgh EH3 9QQ. NHS 24 also lists it as Tollcross Health Centre, Ponton Street, Edinburgh EH3 9QQ.

What are Gilmore Medical Practice opening hours?

Normal opening hours are Monday to Friday, 8am to 6pm. Saturday and Sunday are closed. Always check the official website for bank holidays and temporary changes.

How do I book a same-day appointment?

Phone as early as possible after 8am. The official appointment page says same-day appointments are for both urgent and routine problems that need to be dealt with on the day you call.

Can I book ahead?

Yes. The practice says it tries to reserve some pre-arranged appointments that can be booked up to three weeks in advance, subject to availability.

Can I choose phone or face-to-face?

The practice aims to offer patients a choice between face-to-face and telephone appointments. Same-day appointment choice may be limited.

What happens if I miss a telephone appointment?

The practice says it will call twice. If it cannot reach you after two attempts, you will be asked to reschedule and it will be treated as a missed appointment.

How do I order repeat prescriptions?

Use the online prescription form, a written request, or the right-hand side of your previous prescription delivered in person or by post. Phone requests are accepted only in exceptional urgent circumstances.

How long do repeat prescriptions take?

The practice says prescriptions will be ready 5 working days after requested. Requests made after 12pm are looked at the following day.

When should I call for test results?

Call 0131 536 9800 between 11am and 4pm, at least 3 days after your test, unless the doctor asked you to call earlier.

Can someone else get my test results?

The practice says results can be given only to the patient concerned or an authorised person. Arrange consent before a relative or carer calls.

How do I get a fit note?

If you have been sick for 7 days or less, use self-certification. If you have been sick for more than 7 days, complete the official fit-note request form. The form is non-urgent and may take up to 3 working days for a response.

How do I register with Gilmore Medical Practice?

Check the practice boundary first. If eligible, print and complete both the Patient Registration Form and Patient Questionnaire, then bring them with proof of address and photographic ID to reception between 10am and 4pm Monday to Friday.

Is there a walk-in clinic for Gilmore patients?

Yes, the practice says registered patients can use the Wester Hailes walk-in service for suitable urgent health concerns when they cannot attend their usual GP practice. It is open every day from 12 noon to 8pm, but is not for emergencies, minor injuries, repeat prescriptions, routine sexual health checks, sick notes, travel vaccines, pregnant patients or children under 5.

Does Gilmore Medical Practice provide travel vaccinations?

No. The practice says it no longer provides travel vaccinations. Use Fit For Travel and contact the NHS Lothian travel clinic at Western General Hospital on 0131 537 2823 if appropriate.

Does the surgery have parking?

The official parking page says there is a free patient car park and that patients should register their vehicle registration on the touchscreen by reception. Always check current signs and any temporary notices before parking.

What should I do when Gilmore Medical Practice is closed?

Call NHS 24 on 111 for urgent non-life-threatening help. Call 999 for emergencies. For routine admin, prescriptions, registration or ordinary result questions, wait until the practice reopens.

Independent directory disclaimer: medicalpracticeuk.org is not NHS Scotland, NHS 24, NHS Lothian or Gilmore Medical Practice. This guide is for general patient information only. Opening hours, appointment systems, prescription times, staff details, parking, registration criteria, walk-in service rules, private fees, clinic availability and official links can change. Always confirm important details with the official practice website, NHS 24, NHS inform or the surgery before relying on them.

Gilmore Medical Practice Call surgery