Brayford Medical Practice: exact help for Accurx appointments, prescriptions, registration, results and visits
Brayford Medical Practice is an NHS GP surgery at Newland Health Centre, 34 Newland, Lincoln LN1 1XP. This guide gives quick patient routes for Accurx triage, phone contact, repeat prescriptions, test results, registration, home visits, fit notes, nurse services, access, parking, CQC rating and out-of-hours care.
Phone options listed by the practice: option 1 for prescriptions, option 2 to cancel an appointment, option 3 to speak to reception. Use the phone if you cannot use Accurx, need urgent surgery-hours advice, want a home visit request, or need help with online access.
Brayford Medical Practice
Newland Health Centre
34 Newland
Lincoln
LN1 1XP
Email:
LIWCCG.mailbrayfordmedicalpractice@nhs.net
For clinical help, use Accurx or the phone route. General enquiry forms are not a substitute for urgent medical triage.
Open directionsDecision hub: use the right Brayford route first time
Choose the safest path before filling in a form, phoning, emailing or travelling.
Life-threatening emergency
Call 999. Examples include severe chest pain, stroke signs, severe breathing difficulty, collapse, prolonged heavy bleeding, severe burns or someone not responding.
Urgent during surgery hours
Phone 01522 543 943 and be ready to give information to reception. The practice says urgent medical advice during surgery hours should go through the surgery phone.
Urgent outside surgery hours
Use NHS 111 online or call 111. NHS 111 is available 24 hours a day, 365 days a year and is free from landlines and mobiles.
New or ongoing medical problem
Use Accurx triage. It can be used for appointment requests, symptom advice, treatment questions, sick notes, blood results and medication reviews.
Minor Pharmacy First condition
Consider a participating pharmacy first for ear infection age 1–17, impetigo, infected insect bites, shingles age 18+, sinusitis age 12+, sore throat age 5+ or uncomplicated UTI in women 16–64.
Repeat prescription
Use NHS App, SystmOnline, prescription form, email, phone option 1, drop-off slip or post. Include the full drug name or the practice may not accept the request.
Opening times, phone lines and Accurx hours
| Access route | Official detail | Patient tip |
|---|---|---|
| Practice phone lines | Monday to Friday, 8:00am to 6:30pm. | Use option 1 for prescriptions, option 2 to cancel, option 3 for reception. |
| Accurx triage | Monday to Friday, 06:30 to 18:30, excluding bank holidays. | Submit early if possible, but do not use it for emergencies. |
| Practice opening display | The official homepage may show live “currently open/closed” status and listed opening times. | Check before travelling, especially bank holidays or training days. |
| Out of hours | NHS 111 for urgent non-emergency help. | Call 999 for life-threatening emergencies. |
| Textphone 111 | The practice appointment page says people with hearing/communication difficulties can use NHS 111 through textphone 18001 111. | Use interpreter support through NHS 111 if English is not your preferred language. |
Appointments and Accurx triage: micro step-by-step
The practice uses a total-triage approach. Reception may ask questions so your case can be signposted to the most appropriate clinician or service, and a clinician oversees triage with reception.
999 for life-threatening symptoms. NHS 111 for urgent non-emergency problems when the practice is closed or you are unsure.
The practice asks patients to use Accurx to request appointments online. It works on mobile, laptop and desktop.
Accurx can be used for new or ongoing medical problems, symptom advice, treatment questions, sick notes, blood results, medication reviews and admin requests.
If you do not have smartphone, PC or internet access, call 01522 543943 and reception can help with your request.
The practice says clinician contact may be by telephone review, SMS messaging or face-to-face review.
If more than 10 minutes late, you may be asked to rearrange. If you miss 3 or more appointments without cancelling, the practice may consider removing you from the list after writing to you.
Hello, my name is [name]. Date of birth: [date]. I am registered at Brayford Medical Practice. I need help with [one clear problem]. It started [when]. It is [getting worse / not improving / affecting sleep or work]. I have tried [self-care or medicine]. Is this best for GP, nurse, pharmacist, Pharmacy First, Accurx review, NHS 111 or 999?
Repeat prescriptions: exact routes, timing and common problems
The practice says repeat prescriptions can be ordered in several ways and must include the full drug name. Requests are sent electronically to your nominated pharmacy where possible.
NHS App / SystmOnline
Best route if you have online access. Reception can provide registration details if you are not already registered.
Prescription form
Use the official prescription request form from the practice prescription page.
Phone option 1
Leave a message on the repeat prescription line by ringing the practice and pressing option 1.
Drop-off or post
Drop your prescription slip into surgery when reception is open or post your request with a stamped addressed envelope.
Timing rule
Allow two full working days for the request to be actioned and sent to your nominated pharmacy.
| Prescription issue | Official/practical answer | Action |
|---|---|---|
| What must be included? | The full drug name is required; without it, the practice may not accept the request. | Copy the exact name from the medicine label or NHS App. |
| Medication review flag | You can still request medicine as normal; if NHS App/SystmOnline blocks it, use the text box or another route. | Book annual review early if you have a chronic condition and your birthday review is due. |
| Not on repeat list | The clinician decides if acute medicines can be issued or added to repeats. | Request normally but expect review/approval before issue. |
| Going on holiday | You can request early but must add dates, destination and quantity needed. | Do not leave holiday requests until the last minute. |
| New to the practice | Previous medicines may not automatically appear as active repeats. | Provide proof of medication with your request; the pharmacy team will review it. |
| EPS limit | Most prescriptions go electronically, but some injections and private prescriptions may need practice collection. | Ask where collection will happen if the item cannot go by EPS. |
Test results: when to chase, what “no news” means and confidentiality
| Result question | Practice detail | Patient action |
|---|---|---|
| How long do results take? | Tests requested by the practice take on average 7 working days to return, but can be faster or slower. | Do not chase too early unless told urgent. |
| How long to review? | Unless told otherwise, the practice advises results may take around 2 weeks from being received to be reviewed. | Use Accurx or call after 10am once the timeframe has passed. |
| Urgent result | The practice says it will contact you promptly to organise follow-up. | Keep your phone details up to date. |
| No news is good news? | If normal/no further action and reviewed, the practice may not contact you. | You can still ask if you need confirmation. |
| Confidentiality | Results are only given to the patient unless prior permission exists or the patient cannot understand them. | Arrange consent before a carer or relative calls. |
| X-ray results | X-rays can take longer, sometimes up to 21 days. | Use the hospital route if the hospital ordered the test. |
Register with Brayford Medical Practice
NHS currently shows Brayford Medical Practice as accepting new patients. The practice registration page says online registration needs one form per person and takes around 7 days to complete.
The practice asks patients to register through the online registration link.
Do not use one family form for multiple people.
You can print the form or collect one from reception and hand it in completed.
The practice says it is currently taking around 7 days to get patients onto the system and fully registered.
The practice says you will receive a text or email when registered, including the practice newsletter attachment.
Being on the carers’ register can help with prescriptions, vaccination entitlement and support.
Home visits: who qualifies and when to phone
Do not wait for a home visit for life-threatening symptoms.
Home visits are for clinically housebound patients or patients too ill to attend based on clinical assessment.
The practice asks patients to telephone before 11:00am on the day of the visit request.
Reception will ask for the reason and symptom details so clinicians can assess urgency.
An initial telephone consultation may be booked or a visit arranged. The clinician may speak with you before deciding.
Fit notes and sick notes: 7-day rule and return-to-work facts
| Situation | Official/practical rule | Action |
|---|---|---|
| Illness 7 days or less | You do not require a doctor’s sickness certificate. | Use employer self-certification / SC2 if required. |
| Sick more than 7 days | Your employer can ask for medical evidence for SSP. | Use the practice fit-note request route or Accurx/admin route. |
| May be fit for work | A clinician may advise reduced hours, different hours, different duties or workplace support. | Discuss the note with your employer. |
| Can a non-doctor issue? | Dentists, nurses, occupational therapists, pharmacists and physiotherapists can issue fit notes depending on the issue. | Ask the professional managing your condition. |
| Fit to return to work note | The fit note does not have an option saying “fit for work”. | You usually do not need to see a clinician before returning if you feel able and employer agrees. |
Services, clinics and routes that can save a GP appointment
| Service | What the practice says | Use this when |
|---|---|---|
| Family planning | Dr R Li Wan Po runs a routine clinic for insertion/removal/replacement of IUD/IUS, coils and implants. | Ask reception about arranging the right appointment. |
| Health Kiosk | Waiting-room kiosk can check blood pressure, height, weight and complete health questionnaires; readings save to your record. | Use before reviews or when asked to submit readings. |
| Joint injections | Available after clinician review; patients are put on a waiting list and offered a clinic appointment. | Do not self-book without clinical review. |
| Mole/skin lesion clinic | Dr G Li Wan Po runs a weekly clinic for concerning moles or skin lesions. | Use triage if you are worried about a new or changing lesion. |
| Structured medication review | PCN pharmacy team reviews medicines with wider health considered. | Useful if taking multiple medicines or due a review. |
| Travel clinic | Nursing team offers travel advice and vaccinations, checking your record against destination needs. | Arrange early before travel; do not leave vaccines to the last minute. |
Nurse services and annual reviews
The official services page says routine nursing appointments can be booked up to 12 weeks in advance.
Access, parking and what to expect at Newland Health Centre
Ground-floor access
The practice says it is on the ground floor of Newland Health Centre, with reception directly opposite the main entrance.
Parking
Practice information says there is parking, including disabled parking at the side of the building. It also notes proximity to Lucy Tower Street multi-storey car park.
Mobility support
Patient toilet suitable for wheelchair users, automatic entrance doors and a wheelchair available by request are listed.
Communication support
A portable induction loop is available. Translators can be arranged through Language Line; tell reception if you need this.
Family facilities
Baby-changing facility, child-friendly chairs/table and a private room for breastfeeding can be available on request.
Confidential discussion
A private room can be made available on request. Ask reception if you do not want to discuss something at the desk.
Mental health and urgent support
| Need | Route | Action |
|---|---|---|
| Immediate danger | 999. | Use emergency services if someone may harm themselves or others now. |
| Urgent mental health advice | NHS 111 or local crisis route. | Use 111 if urgent and unsure what help is needed. |
| Ongoing support | Hay Lincolnshire and local mental health services. | Use official mental health support links, or Accurx if you need GP/practice help. |
| Medication review | Accurx/admin request or pharmacy/GP review depending on issue. | Include current medicine, side effects and urgency. |
Records, confidentiality, consent and private discussions
The practice says patients have the right to see medical records or receive a copy, subject to certain laws. If you cannot use online services, contact reception to request copies and say which parts of your record you need.
| Need | Practice detail | Patient tip |
|---|---|---|
| Copy of records | Contact reception, ideally in writing, with details of which parts you need. | Ask for targeted records if possible instead of “everything”. |
| Relative or carer access | Complete a consent for release of medical information form so the practice can add a message to your record. | Arrange consent before someone calls about results or care. |
| Private reception discussion | The practice says it can find a private area if you are not comfortable at reception. | Ask clearly: “Can I discuss this privately?” |
| Research-active practice | The practice says it is research active and patients may be asked to take part in clinical research. | Participation is voluntary. |
CQC rating and quality snapshot
| CQC item | Official detail | Patient meaning |
|---|---|---|
| Overall rating | Good. | CQC considered the service performing well and meeting expectations. |
| Report published | 4 July 2016. | CQC rating is quality history, not live appointment capacity. |
| Latest review | 28 March 2020. | CQC reviews information held about primary medical services. |
| Category ratings | Safe, Effective, Caring, Responsive and Well-led are all Good. | Balanced rating across core areas. |
| Registered manager | Dr George Li Wan Po. | Listed on the CQC profile. |
| Specialisms/services | Maternity and midwifery, family planning, treatment of disease/disorder/injury, surgical procedures, diagnostic/screening and services for everyone. | Confirm individual service availability with the practice. |
Map, directions and local visit checklist
Address: Brayford Medical Practice, Newland Health Centre, 34 Newland, Lincoln LN1 1XP. Use the map for travel planning only; confirm live appointment type, access needs and any closure notices before leaving.
Before leaving home
Take appointment details, medication list, hospital letters, sample pots/forms if requested, ID if needed for records, glasses/hearing aids and payment method if private paperwork is involved.
Where to go inside
The practice says reception is directly opposite the main entrance on the ground floor of Newland Health Centre.
If someone is driving you
Send the full address and phone: Newland Health Centre, 34 Newland, Lincoln LN1 1XP. Phone 01522 543943.
Best practical parking plan
Check side-of-building disabled parking first if needed; otherwise allow time for nearby city-centre parking such as Lucy Tower Street multi-storey.
What to do when Brayford Medical Practice is closed
| Problem | Use this | Examples |
|---|---|---|
| Life-threatening emergency | 999 | Chest pain, stroke signs, severe breathing difficulty, collapse, prolonged heavy bleeding, severe burns, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111. | Too unwell to wait, unsure what service is needed, urgent advice outside surgery hours. |
| Medication emergency | Pharmacy or NHS 111 emergency prescription route. | Running out before the practice and pharmacy can process your request. |
| Pharmacy First condition | Participating pharmacy. | Ear infection age 1–17, impetigo, infected insect bite, shingles, sinusitis, sore throat or uncomplicated UTI in women 16–64. |
| Routine admin | Accurx during opening hours or contact practice later. | Fit notes, routine results, medication reviews, forms, registration and records. |
Official action links used
Use these official links only after reading the practical steps above, so you know which route or form is correct.
Official practice website · Contact page · Book appointment · Accurx guide · Repeat prescriptions · Test results · Register with practice · Home visits · Fitness to work · Practice services · About/access information · NHS profile · CQC profile