Emergency first: This is an independent patient guide, not the NHS and not Beech Hill Medical Practice. Call 999 now for chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, severe burns, severe allergic reaction, seizure not stopping, acute confusion, immediate mental-health danger or someone not responding. For urgent medical help that is not life-threatening, use NHS 111 online or call 111.
Wigan NHS GP action guide
Beech Hill Medical Practice: appointments, prescriptions, results, registration and local urgent help
Beech Hill Medical Practice Wigan is an NHS GP surgery on Gidlow Lane. This guide turns the official surgery pages into quick actions: what number to call, which phone option to choose, when online forms are open, how long prescriptions take, when to ask for test results, how to register, where to go when closed, and how to plan your visit.
Use the right route first time
999
Emergency danger signsCall 999. Do not wait for online forms, callbacks or reception.
1
Doctor appointmentPhone 01942 368398, option 1, or use the appointment form.
2
Nurse / blood testPhone 01942 368398, option 2, especially for results.
Rx
Repeat medicineNHS App, NHS account, Patient Access, email, paper form or post. No phone repeat requests.
Practice phone
Use option 1 for doctor appointments and general reception. Use option 2 for nurse reception, blood-test appointments and test-result calls. Phone lines are listed as open Monday to Friday, 8am to 6:30pm.
Practice address
Beech Hill Medical Practice
278a Gidlow Lane
Beech Hill
Wigan
Lancashire
WN6 7PD
Official practice site lists 278a Gidlow Lane. NHS and CQC profiles may show 278 Gidlow Lane. Use the practice-site address for patient letters and directions.
Open directionsMain phone
01942 368398
Opening
Mon–Fri 8am–6:30pm
Repeat Rx
Usually 3 working days
CQC
Overall Good
Fast answer: Beech Hill Medical Practice is at 278a Gidlow Lane, Beech Hill, Wigan, WN6 7PD. Call 01942 368398; choose option 1 for doctor/reception and option 2 for nurse reception or test results. Opening hours are Monday to Friday, 8am to 6:30pm. Urgent appointment form: 7:30am to 10am. Routine appointment form: 7:30am to 6:30pm. Test-result phone/visit time: 2pm to 3:30pm. Repeat prescriptions are not taken by phone and can usually be collected from the pharmacy 3 working days after ordering.
Decision hub: choose the safest route before you call
Use this when you are unsure whether to use Beech Hill Medical Practice, NHS 111, Leigh Walk-In Centre, pharmacy, GP Alliance hub or 999.
Life-threatening emergency
Call 999. Examples: chest pain, severe shortness of breath, stroke signs, collapse, severe bleeding, serious injury, seizure not stopping, severe allergic reaction, immediate danger to life.
Urgent but not life-threatening
Use NHS 111 online if aged 5+, or call 111. Call 111 if help is for a child under 5.
Urgent GP appointment
Use the appointment request form Monday to Friday, 7:30am to 10am, phone 01942 368398, or visit reception during opening hours.
Routine GP appointment
Use the appointment request form Monday to Friday, 7:30am to 6:30pm, phone the practice, or visit reception.
Repeat prescription
Do not phone for repeat requests. Use NHS App/NHS account, Patient Access, email, paper form or post.
Minor illness or injury
Leigh Walk-In Centre is listed for minor injuries and illnesses, 7 days a week, 365 days a year, 7am to 9pm.
Opening hours, phone options and best time to contact
| Day / route | Official detail | Practical action |
|---|---|---|
| Monday | 8am to 6:30pm | Use online form early if urgent. |
| Tuesday | 8am to 6:30pm | CQC notes Tuesday early nurse appointments from 7am historically; confirm current slots with reception. |
| Wednesday | 8am to 6:30pm | Use option 1 for doctor/reception. |
| Thursday | 8am to 6:30pm | Do not leave prescriptions late before weekend. |
| Friday | 8am to 6:30pm | Order medication before Friday if possible. |
| Saturday / Sunday | Closed | Use NHS 111, GP Alliance hubs if booked, pharmacy or 999 depending on urgency. |
| Phone option 1 | Doctor appointments / reception | Use for GP appointment requests and prescription queries to surgery. |
| Phone option 2 | Nurse reception / blood tests / results | Use for nurse appointments and test-result calls. |
Time-saving tip: urgent form requests are only listed from 7:30am to 10am. Routine form requests are listed from 7:30am to 6:30pm. If you submit after 1pm, the practice says the response may be received up to 1pm the next business day.
Appointments: urgent, routine, cancellation, home visit and access needs
1
Choose urgency first.
999 for danger signs. NHS 111 if urgent and not life-threatening. GP form/phone if GP help is appropriate.
999 for danger signs. NHS 111 if urgent and not life-threatening. GP form/phone if GP help is appropriate.
2
For urgent GP help, use the form early.
The official page lists the urgent appointment request form Monday to Friday from 7:30am to 10am, with response within one working day.
The official page lists the urgent appointment request form Monday to Friday from 7:30am to 10am, with response within one working day.
3
For routine care, use the routine route.
Routine appointment requests in the next 4 weeks can be made by form Monday to Friday from 7:30am to 6:30pm, by phone, or in person.
Routine appointment requests in the next 4 weeks can be made by form Monday to Friday from 7:30am to 6:30pm, by phone, or in person.
4
Choose the right phone option.
Option 1 for doctor appointments. Option 2 for nurse or blood-test appointments.
Option 1 for doctor appointments. Option 2 for nurse or blood-test appointments.
5
Be ready for different appointment types.
The practice may offer phone, face-to-face, video call, text or email consultation.
The practice may offer phone, face-to-face, video call, text or email consultation.
6
Cancel properly if you cannot attend.
Reply CANCEL to the reminder text, phone, visit reception, or email the practice.
Reply CANCEL to the reminder text, phone, visit reception, or email the practice.
Phone or online-form script
Hello, my name is [name]. Date of birth: [date]. I’m registered at Beech Hill Medical Practice. I need help with [one clear problem]. It started [when]. It is [getting worse / not improving / affecting work or sleep]. I have tried [self-care or medicine]. Is this best for a doctor, nurse, blood test, pharmacist, walk-in centre, GP Alliance hub, NHS 111 or 999?
Tell the practice early if needed: preferred clinician, phone/face-to-face/video preference, interpreter need, sign-language need, mobility issue, communication need, carer support, or if someone else is helping you.
Repeat prescriptions: order route, 3-working-day timing and medicine questions
Official prescriptions page
NHS App
Patient Access / SystmOnline
NHS Medicines A to Z
Find a pharmacy
App
NHS App / NHS account
Shows repeat medicine and dosage so you can choose the items you need.
PA
Patient Access
The practice lists its GP online system as Patient Access.
Mail
Email / paper / post
The practice also lists email, paper form at surgery, or posting the paper form.
3d
Collection time
You can usually collect from the pharmacy 3 working days after ordering.
| Question | Answer | Action |
|---|---|---|
| Can I order repeat prescriptions by phone? | No. The official page says the practice does not take repeat prescription requests over the phone. | Use NHS account, Patient Access, email, paper form or post. |
| Where will it go? | You need to nominate a pharmacy. | Choose or update pharmacy in the app/website, at GP practice, or at a pharmacy. |
| How long should I allow? | Usually 3 working days after ordering. | Order before weekends, bank holidays and travel. |
| I have a medicine question. | Local pharmacists can answer many medicine and side-effect questions. | Use pharmacy first for common medicine questions. |
| I need to speak to surgery about prescription. | Ring reception during opening times, select option 1, use medication query form, or visit reception. | Have medication name, dose, pharmacy and issue ready. |
| What about old medicines? | The practice says return old medicines to pharmacy or bring them to surgery. Do not bin or flush them. | Return unused medication safely. |
Practical rule: order repeat medicine when you still have at least 7 days left. This protects you from 3-working-day processing, pharmacy stock issues, medication review requests, weekends and bank holidays.
Test results: exact time, option number and privacy-safe route
| Need | Official detail | Do this |
|---|---|---|
| View reviewed result | Once a doctor has reviewed your result, you can view it in your NHS account. | Check NHS App first if set up. |
| Ask by online form | The practice lists an online test-result request form. | Use for non-urgent questions. |
| Phone / visit | Phone or visit between 2pm and 3:30pm. | Ring nurse reception on 01942 368398, option 2. |
| Need more tests/treatment | The practice says it will contact you if results show more tests or treatment are needed. | Keep phone details updated. |
| Question about result | Fill in online form and someone will be in touch. | Explain which test, date, and concern. |
| Hospital ordered the test | Hospital/clinic usually owns the result and interpretation. | Contact that team first. |
Register with Beech Hill Medical Practice
1
Check catchment first.
The practice says to check you are in the catchment area before filling out a registration form.
The practice says to check you are in the catchment area before filling out a registration form.
2
Use online registration if suitable.
The practice lists an online registration form.
The practice lists an online registration form.
3
Paper route is available.
You can visit reception when open and collect a paper registration form.
You can visit reception when open and collect a paper registration form.
4
Prepare key details.
Full name, address, date of birth, phone, email, previous GP, NHS number if known, medication, allergies and carer details.
Full name, address, date of birth, phone, email, previous GP, NHS number if known, medication, allergies and carer details.
5
Protect medication before switching GP.
Do not start registration when you are already about to run out of regular medicine.
Do not start registration when you are already about to run out of regular medicine.
NHS status: NHS currently shows Beech Hill Medical Practice as accepting new patients. Registration status can change, so confirm on the NHS profile or practice site before applying.
Sick notes / fit notes: 7-day rule and request route
| Situation | What to do | Practical note |
|---|---|---|
| Off sick 7 days or less | Usually use self-certification, not GP fit note. | Count weekends and bank holidays. |
| Off sick more than 7 days | Use online sick-note request form, phone or visit surgery when open. | Give exact dates and reason. |
| Hospital treatment | Ask hospital doctor if hospital is managing the condition. | Hospital teams can issue fit notes for hospital-managed care. |
| Need extension | Use request route and explain previous note dates. | Ask before the previous note expires if possible. |
| Employer wants more detail | Explain the request to the practice. | Some letters are private/non-NHS and may not be fit notes. |
Home visits: for housebound patients only
The appointments page says if you are housebound and need an appointment, the practice will do a home visit and phone you first to understand what is needed.
1
Use online form if possible.
The practice links to the appointment request form for home visit requests.
The practice links to the appointment request form for home visit requests.
2
Phone early if needed.
You can phone the practice as soon after 8am as possible on 01942 368398.
You can phone the practice as soon after 8am as possible on 01942 368398.
3
Give safe-access information.
Patient location, access code, dog/pet warning, carer phone, symptoms and medicines.
Patient location, access code, dog/pet warning, carer phone, symptoms and medicines.
4
Use 999 for emergency symptoms.
Do not wait for a home visit if the patient has danger signs.
Do not wait for a home visit if the patient has danger signs.
Local urgent care: NHS 111, Leigh Walk-In Centre and Wigan GP Alliance
| Service | Official detail | Best for |
|---|---|---|
| NHS 111 | NHS 111 online is for people aged 5 and over. Call 111 for children under 5. | Urgent but not life-threatening medical help. |
| Leigh Walk-In Centre | Leigh Infirmary, The Avenue, Wigan. Open 7am to 9pm, 365 days. Phone 01942 264000. No appointment needed. | Minor injuries and illnesses such as sore throat, infections/rashes, viral infections, minor burns/wounds, fractures, sprains, limb X-rays, eye problems and minor head injuries. |
| Wigan GP Alliance hubs | Call 01942 482848. GP hub appointments listed 6:30pm–8pm Monday to Friday and 10am–4pm Saturday, Sunday and bank holidays. | Evening/weekend GP access when booked. |
| Wigan GP extended-hours nurse | Nurse appointments listed 6:30pm–8pm weekdays and 10am–4pm Saturdays. | Cervical smears, contraceptive pill checks, and long-term condition reviews such as COPD, asthma, diabetes, PAD, IHD, stroke, AF and heart failure. |
| Emergency 999 | Use for genuine emergencies; official page highlights chest pains and shortness of breath as emergencies. | Life-threatening symptoms. |
Extra support numbers: mental health, community, district nurses and hospital
| Need | Contact / service | Use when |
|---|---|---|
| Mental health talking support | Think Wellbeing: 01942 764450 | Stress, anxiety, low mood or mental wellbeing support. |
| Bereavement / empathy support | Empathy North West: 0303 303 1333 | Bereavement and emotional support. |
| Samaritans | 116 123 | Free 24/7 listening support from any phone. |
| Urgent mental health crisis | 0800 953 0285 | 24/7 crisis line listed by the practice. Use 999 if immediate danger to life. |
| District nurses | 0300 707 7700 | Community nursing support listed by the practice alert. |
| Community link worker | 01942 836967 | Money worries, debt, benefits, welfare, isolation, bereavement or housing issues. |
| Royal Albert Edward Infirmary | 01942 244000 | Hospital switchboard. |
Safety note: if there is immediate risk to life, call 999. Do not use feedback forms, online appointment forms or non-urgent numbers for crisis danger.
Doctors, nurses and attached staff: who may help you
| Team / role | Officially listed detail | Patient tip |
|---|---|---|
| GP and clinical team | CQC inspection summary described partner GPs, salaried GPs, advanced nurse practitioners, advanced clinical practitioner, practice nurses, HCA and in-house pharmacist at inspection time. | Appointment may not always be with a GP; accept the right clinician for faster care. |
| Practice nurses | Extended-hours nurse services include cervical smears, pill checks and long-term condition reviews. | Book double appointment for some long-term condition reviews if advised. |
| Community midwives | Practice team page says maternity services are mainly undertaken by experienced midwives based at Wigan hospital. | Ask reception for current antenatal route. |
| Community nurses | Team page lists central telephone number 01942 807700, while additional-support alert lists district nurses as 0300 707 7700. | Confirm the correct current number with the practice if unsure. |
| Community link worker | Can support social issues affecting health and wellbeing. | Useful for money, benefits, social isolation, bereavement or housing. |
| Physiotherapist / counsellors / phlebotomist | Listed as attached staff on the team page. | Ask if direct booking or triage is available for your issue. |
Parking, accessibility, interpreters and arrival tips
P
Parking
Official contact page lists car parking, cycle parking and disabled parking.
♿
Access
Disabled parking, disabled WC, wheelchair access and step-free access are listed.
Loop
Hearing / sign language
Induction loop and sign-language interpreter service are listed. Wigan patients can contact Action on Hearing for BSL interpreter support.
Lang
Interpreter service
The practice says it can access Language Line telephone interpreting. Tell staff when booking if you need this.
Local arrival tip: Gidlow Lane can be busy around school, commuter and appointment times. If using disabled parking, interpreter support, wheelchair access or hearing loop, mention it when booking so reception can prepare.
Feedback, complaints and contact-detail changes
| Task | Best route | Important note |
|---|---|---|
| General feedback | Use patient feedback form. | Form says it is not for urgent medical help. |
| Want a personal response | Enter contact details correctly. | Practice says contact details are needed for response. |
| Formal complaint | Call the Practice Manager or write to the practice. | Complaints page lists telephone 01942 368398 and email GP-P92010@nhs.net. |
| Change contact details | Use contact-detail form, phone or visit while open. | Keep mobile number updated for appointment reminders and results. |
| Urgent medical problem | Do not use feedback form. | Use 999, NHS 111 or GP appointment route depending on urgency. |
CQC rating and quality snapshot
CQC lists Beech Hill Medical Practice as Overall: Good. The inspection summary published 29 November 2022 describes the practice as part of Wigan North Primary Care Network and the Wigan locality of Greater Manchester Integrated Care Board.
| CQC detail | What it says | Patient note |
|---|---|---|
| Overall rating | Good | Use CQC for quality history, not live appointment availability. |
| Key question ratings | Safe Good, Effective Good, Caring Good, Responsive Good, Well-led Good. | Published inspection summary dated 29 November 2022. |
| Registered activities | Diagnostic and screening, maternity and midwifery, family planning, treatment of disease/disorder/injury and surgical procedures. | Shows CQC-regulated service areas. |
| Practice population at inspection | 12,215 patients at time of inspection. | Historic inspection figure, not current list size. |
| Training practice | CQC says the practice is a training practice for GPs. | You may occasionally see trainees under supervision. |
Map, directions and visit checklist
Address: Beech Hill Medical Practice, 278a Gidlow Lane, Beech Hill, Wigan, Lancashire, WN6 7PD. Use the map for travel planning; confirm opening, appointment type and access needs before leaving.
Bring to appointment
Medication list, allergies, hospital letters, forms, urine sample if requested, glasses/hearing aids, photo ID if needed for records, and carer details if someone helps you.
Send to a driver
Beech Hill Medical Practice, 278a Gidlow Lane, Beech Hill, Wigan, Lancashire, WN6 7PD. Phone 01942 368398.
Bus/train planning
The practice says it can be accessed by local bus route or train and links to Traveline for journey planning.
If you are late
Phone the practice if safe to do so. Missed appointments reduce access for other patients.
When Beech Hill Medical Practice is closed
| Problem | Use this | Examples |
|---|---|---|
| Life-threatening emergency | 999 | Chest pain, severe shortness of breath, stroke signs, severe bleeding, collapse, not responding. |
| Urgent medical help, not life-threatening | NHS 111 online or call 111 | Too unwell to wait, unsure where to go, need urgent advice. |
| Minor illness / medicine advice | Community pharmacy | Coughs, colds, sore throat, tummy trouble, aches and pains. |
| Minor injury or illness | Leigh Walk-In Centre | 7am–9pm, 365 days, no appointment needed. |
| Evening/weekend GP appointment | Wigan GP Alliance hub booking | Call 01942 482848 if appropriate and available. |
| Routine admin | Wait for practice opening or use non-urgent online route | Forms, routine results, fit-note request, feedback, medication queries. |
Official action links used
Use these official links after reading the practical steps above. This guide explains what to prepare before you click forms or phone.
Official practice website · Contact, hours, access, parking and urgent care · Appointments · Repeat prescriptions · Test results · Register with surgery · Sick / fit notes · Team · Additional support contacts · Patient feedback · Complaints · NHS profile · CQC profile
Beech Hill Medical Practice Wigan FAQs
What is the phone number for Beech Hill Medical Practice?
The practice phone number is 01942 368398. Choose option 1 for doctor appointments or reception, and option 2 for nurse reception, blood tests and test-result calls.
Where is Beech Hill Medical Practice?
The practice website lists the address as 278a Gidlow Lane, Beech Hill, Wigan, Lancashire, WN6 7PD. NHS and CQC profiles may show 278 Gidlow Lane.
What are Beech Hill Medical Practice opening hours?
The official contact page lists Monday to Friday from 8am to 6:30pm, with Saturday and Sunday closed.
How do I request an urgent appointment?
Use the appointment request form Monday to Friday from 7:30am to 10am, phone 01942 368398, or visit reception while open. The practice says it will respond within one working day, but if submitted after 1pm the response may be up to 1pm the next business day.
How do I request a routine appointment?
Use the appointment request form Monday to Friday from 7:30am to 6:30pm, phone 01942 368398, or visit reception while open. Routine appointment requests are for the next 4 weeks.
Which phone option should I choose?
Choose option 1 for doctor appointments or general reception. Choose option 2 for nurse appointments, blood tests or test-result calls.
Can I order repeat prescriptions by phone?
No. The official prescription page says repeat prescriptions are not taken over the phone. Use NHS account/NHS App, Patient Access, email, paper form at the surgery, or post the paper form.
How long do Beech Hill repeat prescriptions take?
The practice says prescriptions can usually be collected from the pharmacy 3 working days after ordering.
When can I call for test results?
Phone or visit between 2pm and 3:30pm. For test results, ring nurse reception on 01942 368398, option 2. You can also view reviewed results in your NHS account or use the online result request form.
Is Beech Hill Medical Practice accepting new patients?
The NHS profile currently shows Beech Hill Medical Practice as accepting new patients. Check the practice catchment area and official registration page before applying.
How do I get a sick note?
If you have been off sick for more than 7 days, use the online sick-note request form, phone the surgery, or visit while open. For 7 days or less, self-certification is usually used.
What should I do when the surgery is closed?
Use NHS 111 online or call 111 for urgent medical help that is not life-threatening. Call 999 in a medical or mental-health emergency. Leigh Walk-In Centre and Wigan GP Alliance may help with suitable minor illness, injury or extended access needs.
What is Leigh Walk-In Centre used for?
The practice lists Leigh Walk-In Centre at Leigh Infirmary, The Avenue, Wigan. It is open 7am to 9pm, 7 days a week, 365 days a year, and treats minor injuries and illnesses. Phone 01942 264000.
Does Beech Hill Medical Practice have parking and disabled access?
The official contact page lists car parking, cycle parking, disabled parking, disabled WC, wheelchair access, induction loop, step-free access, sign-language interpreter service and interpreter service.
What is Beech Hill Medical Practice CQC rating?
CQC lists Beech Hill Medical Practice with an overall rating of Good. The inspection summary shows Safe Good, Effective Good, Caring Good, Responsive Good and Well-led Good.
Independent directory disclaimer: medicalpracticeuk.org is not the NHS, NHS 111, CQC, Wigan GP Alliance or Beech Hill Medical Practice. This guide is for general patient information only. Opening hours, phone options, appointment form times, prescription routes, test-result timing, registration status, access facilities, staff details, support numbers, CQC details and urgent-care routes can change. Always confirm important details with the official practice website, NHS.uk, NHS 111, CQC or the surgery before relying on them.
Beech Hill Medical Practice
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