Urban Village Medical Practice: appointments, prescriptions, registration, clinics and Ancoats access
Urban Village Medical Practice is an NHS GP surgery at Ancoats Primary Care Centre, Old Mill Street, Manchester M4 6EE. This guide gives fast patient answers for phone contact, routine and urgent appointments, NHS App prescriptions, test results, sick notes, registration, contraception, homeless healthcare, access, parking, public transport, enhanced access and what to do when the surgery is closed.
Use this number for: appointment help, urgent same-day routing, prescription questions, registration support, access needs, home-visit requests, test-result questions, clinic booking and help if you cannot use online forms.
Urban Village Medical Practice
Ancoats Primary Care Centre
Old Mill Street
Ancoats
Manchester
M4 6EE
Use the full Ancoats Primary Care Centre address for maps, taxis, carers and appointment reminders.
Open directionsDecision hub: choose the right Urban Village Medical Practice route
Use this before phoning, emailing or travelling. It matches the most common patient problem to the safest next action.
Life-threatening emergency
Call 999. Do not use online forms for chest pain, stroke signs, severe breathing difficulty, collapse, heavy bleeding, severe allergic reaction or not responding.
Urgent but not life-threatening
Use NHS 111 online or call 111. Call 111 for children under 5. Use 999 for medical or mental-health emergencies where life is at risk.
Routine health problem
Use the routine health problem request route, NHS App where available, phone reception or visit the surgery. The practice says it responds within 8 working hours.
Urgent same-day/next-day GP help
Request an urgent appointment Monday to Friday during opening hours. The practice says it responds within 2–3 working hours.
Repeat prescription
Use NHS App or the repeat prescription form. The practice says it does not take repeat prescription requests by phone or email.
Admin request
Use the relevant form for sick notes, test results, private letters, medical reports, referrals, contact details or record questions.
Opening hours, enhanced access and when the surgery is closed
Urban Village Medical Practice lists standard weekday opening from 8am to 6:30pm. Enhanced access appointments are available through local hub surgeries outside core hours.
| When | Official detail | What to do |
|---|---|---|
| Monday | 8am to 6:30pm | Use routine/urgent request routes during opening times. |
| Tuesday | 8am to 6:30pm | Use phone, NHS App or online forms depending on task. |
| Wednesday | 8am to 6:30pm | Check appointment type: phone, face to face, video, text or email. |
| Thursday | 8am to 6:30pm | Order prescriptions early before weekends and bank holidays. |
| Friday | 8am to 6:30pm | Do not leave urgent admin or medicine questions until late Friday. |
| Saturday / Sunday | Closed | Use NHS 111 or 999 depending on urgency. |
| Enhanced access | Local hub GP/nurse/HCA appointments Monday–Friday 6pm–8pm and Saturday/Sunday 10am–6pm. | Ask reception if you want to book an enhanced access appointment. |
Appointments: routine, urgent, phone, face-to-face, video and cancellation rules
All face-to-face consultations with doctors, nurses and specialist staff are by appointment. A separate appointment must be made for each person.
| Appointment need | Official timing | Best patient action |
|---|---|---|
| Routine health problem | Practice responds within 8 working hours. | Use routine form, NHS App where available, phone reception or visit the surgery. |
| Nurse or HCA request | Practice responds within 4 working hours. | Use nurse/HCA appointment request route for injections, checks, dressings and reviews. |
| Urgent appointment | Practice responds within 2–3 working hours. | Use urgent same-day/next-day route during opening times or phone reception. |
| Phone consultation | Usually 8am–midday and 2pm–5:30pm. | Keep your phone available and confirm correct callback number. |
| Face-to-face appointment | By appointment only. | Arrive on time. If more than 20 minutes late, you may not be seen. |
| Cancel/change | Tell the practice 24 hours before where possible. | Use NHS account, cancellation form, phone, reception or text messaging. |
Reception asks what you need help with so the practice can choose the most suitable doctor, nurse or healthcare professional.
The official page says urgent appointments are not for routine or non-urgent issues.
You may be offered phone, face-to-face, video, text or email consultation depending on your request.
The appointment page asks patients to tell the practice about language, access and communication needs when booking.
Hello, my name is [name], date of birth [DOB]. I am registered with Urban Village Medical Practice. I need help with [one clear sentence]. It started [when]. It is [routine / urgent / getting worse]. I cannot use the online form because [reason]. Is this best for GP, nurse, pharmacist, HCA, NHS 111, urgent care or another service?
Repeat prescriptions: NHS App, collection time, pharmacy choice and medicine questions
The practice says the easiest repeat prescription route is the NHS App, where patients can see repeat medicines and dosage and choose the items needed. The practice also offers an online repeat prescription request form.
NHS App route
Order repeats at any time, view repeat medicines and dosage, and change the nominated pharmacy where prescriptions are sent.
Online form route
Use the practice repeat prescription request form if NHS App is not suitable.
Collection timing
The practice says prescriptions can usually be collected 3 working days after ordering, excluding weekends and bank holidays.
No phone/email requests
The practice says it does not take repeat prescription requests over the phone or email.
| Prescription issue | What to do | Helpful note |
|---|---|---|
| Need repeat medicine | Use NHS App or repeat prescription request form. | Order before you run out and allow 3 working days. |
| Need to change pharmacy | Change in NHS App/website, use nominated pharmacy form, or ask a pharmacy that accepts repeats. | This is useful after moving, changing work pattern or switching pharmacy. |
| Medication question | Ask a local pharmacist first for medicine use, side effects and over-the-counter advice. | Use practice prescription-question form for GP-surgery prescription queries. |
| Medication review due | Book an appropriate appointment when the repeat slip notifies you. | Patients on repeats are asked to have at least annual review. |
| Old medicines | Take them to the pharmacy or bring them to the surgery. | Do not put medicines in household bin or flush them. |
Test results: NHS App, text notifications, GP comments and when to call
The practice says not to assume a result is normal if you are not contacted. The surgery contacts patients if there is a significant problem, but patients should contact the practice for all results because the GP may have made suggestions even where there is no significant problem.
| Need | Official route | Patient action |
|---|---|---|
| View reviewed results | NHS App or NHS website after doctor review. | Use secure online access and revisit past results when needed. |
| Text result | Available if you have consented to text notifications. | Keep mobile number updated and ask about text consent. |
| Talk about result | Call 0161 272 5656 and book GP telephone consultation or use test-results request form. | Ask what the result means and whether any action is needed. |
| Further tests/treatment needed | The practice says it will contact you. | Still check results if you are expecting a plan or advice. |
| Hospital-ordered test | Usually best handled by the hospital/team that ordered it. | Contact the requesting service first if it was not arranged by the GP practice. |
Register with Urban Village Medical Practice
The NHS profile lists Ancoats Urban Village Medical Practice as currently accepting new patients. The official practice page says new NHS patients are welcome and can register online or pick up a paper form at the practice.
The practice asks patients to check they are in the catchment area before filling out the registration form.
The official page says registration is simple: complete online registration or visit the practice for a paper form.
The practice says it is helpful to have your NHS number when registering.
New patients taking opiates, benzodiazepines or gabapentinoids must have GP/pharmacist review within 2 weeks of registering.
The practice says Heyrod Street, M1 2DY may not display accurately on the map, but residents at that postcode are still eligible to register.
Clinics and services: what the practice can help with
Urban Village Medical Practice lists a wide range of in-house clinics and support routes. Use this section to avoid asking for a GP appointment when a nurse, pharmacist, HCA, self-referral or clinic route is more suitable.
| Service | Useful detail | Action |
|---|---|---|
| Cervical screening | Eligible people with a cervix aged 25–64; appointment usually takes about 20 minutes and sample collection about 5 minutes. | Book through online form or phone reception. |
| Long-term condition reviews | Diabetes, COPD, asthma, heart and kidney disease need at least annual review. | Attend invited reviews; request help if symptoms or control changes. |
| Over-40 health check | Aims to help prevent heart disease, stroke, diabetes and kidney disease. | Ask reception or use appointment route if eligible. |
| Referrals | Self-referral links include drugs/alcohol, exercise, maternity, mental health, podiatry, sexual health, smoking cessation, young carers, youth counselling and weight management. | Use self-referral where suitable; use GP referral form if GP input is required. |
| NHS e-Referral | If GP refers you, you receive a letter within 2 weeks with booking details and passwords. | Track existing referrals through practice form or phone secretaries. |
Contraception, coils, implants and Manchester-wide access
The practice offers long-acting reversible contraceptive options, including non-hormonal coil, hormonal coil and implant. Manchester City Council also lists Urban Village as accepting patients registered at other practices for implant or coil fitting for Manchester residents.
| Need | Official detail | What to do |
|---|---|---|
| Coil or implant fitting/removal | Options include non-hormonal IUD, hormonal IUD such as Mirena/Kyleena, and implant. | Complete the practice form and include what you need, your address and GP if not registered at UVMP. |
| Not registered at UVMP | The practice says it offers this to patients registered with any Manchester GP. | Still give your own GP details when requesting. |
| Initial check | A GP telephone appointment is arranged first to discuss method, suitability and procedure. | Keep your phone available and list current medicines/allergies. |
| Clinic days | Coil/implant fitting/removal clinics are held Tuesday afternoon and Wednesday morning. | Ask for the next suitable clinic date. |
| Sexual health screening | Enhanced specialist screening includes chlamydia, gonorrhoea, HIV, syphilis and hepatitis B/C where appropriate. | Current practice sexual-health appointments are for registered patients only. |
Homeless Health Service and inclusion health support
Urban Village Medical Practice is commissioned to provide specialist primary care for people in Manchester experiencing homelessness. Homeless Link also describes services for rough sleepers and people in temporary accommodation, hostels and B&Bs.
| Need | Useful detail | Action |
|---|---|---|
| Homeless healthcare | Services include GP, nurse, specialist and outreach support across Manchester city centre settings. | Phone/contact for appointment or use homeless-team email if appropriate. |
| Drop-in / outreach | Official page lists morning and afternoon homeless health clinics and outreach locations. | Check latest clinic timetable before travelling. |
| Wounds / leg ulcers | Drop-in wound dressing/leg ulcer sessions are listed on some afternoons. | Use the service route rather than delaying wound care. |
| Mental health / substance support | Homeless health page and wider wellbeing routes include mental health, drug/alcohol and inclusion-health support. | Ask for the right team if multiple needs overlap. |
| External organisations | Practice email directory lists a dedicated Homeless Health Service inbox. | Use the correct dedicated inbox instead of general enquiries where suitable. |
Home visits: when to request and what details to give
The official home-visits page says patients should come to the surgery where possible because proper equipment and facilities are available. If a home visit is needed, call reception before 10am.
This gives the practice time to assess and plan any necessary house calls.
Home visits are for medical need, not convenience or transport difficulty alone.
Say age, frailty, mobility, fever, confusion, breathing, falls, carer availability and medication issues.
The official page says a doctor will only visit if they think the medical condition requires it and will decide urgency.
Doctors, nursing team, pharmacists and healthcare team
Urban Village has a broad multidisciplinary team. You may be helped by a GP, nurse, ANP, pharmacist, pharmacy technician, HCA, tissue viability nurse, CGL key worker or specialist healthcare team member depending on your request.
| Team | Useful role detail | Best for |
|---|---|---|
| GPs | Doctors include GP partners, salaried GPs, trainee GPs and regular locums. A non-urgent named GP callback can take up to 2 working days. | Diagnosis, complex symptoms, referrals, prescribing decisions and continuity of care. |
| Nursing team | Practice nurses help with family planning, healthy living, screening, BP checks, dressings, long-term condition clinics, minor ailments and cervical smears. | Reviews, checks, smears, dressings, vaccinations and health prevention. |
| Advanced Nurse Practitioner | ANPs can assess, diagnose, prescribe and manage acute and chronic conditions. | Minor illness, women’s health, contraception, menopause and cardiovascular-type reviews where suitable. |
| Healthcare assistants | HCAs support phlebotomy, BP measurement, new-patient checks and chaperone support. | Bloods, checks and routine support tasks. |
| Pharmacy team | Clinical pharmacists manage medication reviews, repeat systems, drug-therapy advice and long-term condition clinics. | Medication reviews, repeat-prescribing problems, side effects and medicine optimisation. |
| Healthcare team | Includes tissue viability, CGL key workers and infectious-disease/Hepatitis C service support. | Wounds, substance support, hepatitis C and inclusion-health needs. |
Practice email directory: use the correct inbox only when no form fits
The practice asks patients to email only where there is no online form for the query. Emails are not monitored on weekends, bank holidays or pre-arranged closures.
| Inbox | Use for | |
|---|---|---|
| General enquiries | gmicb-mh.uvmp@nhs.net | Non-urgent general questions, services, feedback, external clinical letters and secretarial support. |
| Reception team | gmicb-mh.urbanvillagereception@nhs.net | Appointment, registration and admin support. Appointment requests may be redirected to forms. |
| Prescriptions team | gmicb-mh.urbanvillageprescriptions@nhs.net | Repeat prescription queries and pharmacy repeat medication lists. |
| Safeguarding | gmicb-mh.uvmpsafeguarding@nhs.net | Professionals or individuals reporting safeguarding concerns involving children or adults. |
| PPG | gmicb-mh.uvmp.ppg@nhs.net | Patient Participation Group and patient-experience improvement. |
| Medical records | gmicb-mh.uvmp.medicalrecords@nhs.net | Medical-record access, third-party documents and copy-record enquiries. |
| Homeless Health Service | gmicb-mh.homeless-team@nhs.net | Support related to patients under the homeless healthcare service. |
Access, interpretation, parking and public transport
The official contact page says the building is designed to be accessible for people with hearing impairments and physical disabilities, with an induction loop at reception, automatic doors, wide doorways and accessible restrooms.
Bus route
Bus 216, 230 and 231 from Piccadilly Gardens to Ashton stop at Ancoats, Great Ancoats Street / Old Mill Street (Stop B).
Tram route
Use the Ashton-under-Lyne to Eccles tram route and exit at New Islington tram stop, Pollard Street, Manchester M4 7AW.
Accessibility
Listed features include disabled parking, disabled WC, induction loop, signing service, step-free access, wheelchair access and assistance dogs welcome.
Interpreter support
Phone interpreters may be available for emergency same-day face-to-face or telephone consultations. In-person interpreters can be booked in advance.
Parking
Car parking, cycle parking and disabled parking are listed. Check local signs and allow time around city-centre traffic.
Reception
Reception is on the right-hand side when entering the building, and all clinical rooms are on the ground floor.
When Urban Village Medical Practice is closed
If you need medical help now when the practice is closed, use NHS 111 online or call 111. For a medical or mental-health emergency where someone is seriously ill or injured and life is at risk, call 999.
| Problem | Use this route | Examples |
|---|---|---|
| Life-threatening emergency | 999 | Chest pain, stroke signs, severe breathing difficulty, severe bleeding, collapse, serious injury, immediate mental-health danger. |
| Urgent but not life-threatening | NHS 111 online or 111 | You need help today and the surgery is closed or all urgent slots are full. |
| Child under 5 | Call 111 | NHS 111 online is for people aged 5 and over. |
| Minor ailments / medicine advice | Local pharmacy | Coughs, colds, sore throat, tummy trouble, aches and pains, medicine advice. |
| Minor injury or emergency contraception | Walk-in centre / urgent treatment route | The official page lists walk-in centres for minor ailments, minor injuries and emergency contraception. |
| Dental emergency | Greater Manchester urgent dental service / NHS 111 | Use dental urgent care guidance, not GP appointment route. |
Map and directions to Ancoats Primary Care Centre
Address: Urban Village Medical Practice, Ancoats Primary Care Centre, Old Mill Street, Ancoats, Manchester M4 6EE. Use this map for travel planning only; confirm appointment time and whether your appointment is phone, video or face-to-face before travelling.
Before leaving home
Check appointment type, time, clinician, sample pot, letters, medicine packets, ID if needed, interpreter request and parking/transport plan.
If you are late
If more than 20 minutes late for a face-to-face appointment, the practice says you may not be seen and may need to rearrange.
Official source check and useful links
This guide converts public official information into practical patient steps. Use the official pages below for final confirmation because opening hours, forms, response times, services, clinic days, CQC rating and registration status can change.
Official Urban Village website · Contact, access and directions · Opening times · Appointments · Prescriptions · Register with the surgery · Test results · Sick notes · Referrals · Practice email directory · NHS profile · CQC profile · MedicalPracticeUK disclaimer