Violet Lane Medical Practice: appointments, Accurx requests, prescriptions, results and Croydon GP hubs
Violet Lane Medical Practice is an NHS GP surgery at 231 Violet Lane, Croydon CR0 4HN. This guide helps patients choose the right route for online medical requests, phone help, urgent appointments, repeat prescriptions, NHS App support, test results, registration, travel vaccines, chronic-condition reviews, clinics, parking and out-of-hours care.
Use this number for: help if you cannot use the online request form, urgent same-day medical issues after the form has closed, prescription problems, test-result enquiries during the result windows, registration questions, NHS App support booking, access needs and general reception help.
Violet Lane Medical Practice
231 Violet Lane
Croydon
CR0 4HN
Use the full address for maps, taxis, appointment reminders, prescription forms and family members helping you travel.
Open directionsDecision hub: which Violet Lane route should you use?
Use this before calling, travelling or submitting the wrong form. It turns the official practice guidance into direct next steps.
Life-threatening emergency
Call 999. Examples include chest pain, stroke signs, severe breathing difficulty, sudden confusion, collapse, heavy bleeding or not responding.
Urgent today but not 999
Use the Violet Lane Request Form if it is open. If the request form has closed and it is an urgent on-the-day medical issue, call the surgery for on-call doctor assessment.
Routine GP request
Submit a medical issue request online. The practice says your own GPs review requests within 2 working days and may contact you for more information.
No internet or not confident online
Call 020 8688 0333 or go to the desk. Reception can fill in the request form on your behalf when the form is available.
Minor illness or pharmacy issue
Speak to a pharmacist first for many minor illnesses, medicine questions, colds, flu, sore throat, earache, coughs, stop-smoking support and emergency contraception.
Need GP help out of hours
Use NHS 111. If needed, NHS 111 can book Croydon GP Hub appointments, which run 8am to 8pm, 7 days a week, 365 days a year.
Opening hours and extended access
Violet Lane’s official opening page lists weekday opening from 8am to 6:30pm and weekend closure. Bank holidays are closed. Extended access appointments are available outside normal weekday hours.
| When | Official detail | Patient action |
|---|---|---|
| Monday to Friday | 8am to 6:30pm. | Use the practice’s online and phone routes during core hours. |
| Saturday and Sunday | Closed. | Use NHS 111 for urgent non-emergency help; 999 for emergencies. |
| Bank holidays | Closed. | Order medication early and check closures before travelling. |
| Weekday extended access | Bookable appointments between 6:30pm and 8pm. | Contact the practice to book; these are not walk-in slots. |
| Saturday extended access | Appointments between 9am and 5pm. | Face-to-face GP, First Contact Practitioner and nurse appointments can be bookable at Violet Lane on Saturdays only. |
| Croydon GP Hubs | 8am to 8pm, 7 days a week, 365 days a year. | Call NHS 111 if you are a Croydon resident and cannot get urgent practice access. |
Appointments: how Violet Lane triage works
Violet Lane offers same-day, urgent and routine appointments either face-to-face or by phone, based on clinical need. For medical queries, patients or a relative/carer need to complete the Violet Lane Request Form.
Use emergency services for danger signs. Use NHS 111 for urgent advice when the surgery route is not suitable.
Click “I want help for a medical issue” for medical queries. The form is only available within the hours stated on the form.
Reception can fill in the form for you by phone or at the desk when the request form is open.
The practice says your request will be reviewed by your own GPs within 2 working days and they may contact you for more information.
If the request is judged urgent, you should be available to come to the surgery that day.
You may be redirected to another service if your GP believes more appropriate care is available elsewhere or the practice has reached capacity.
Hello, my name is [name], date of birth [DOB]. I am registered with Violet Lane Medical Practice. I cannot complete the online request because [reason]. My problem/request is [one clear sentence]. It started [when]. Is this best for the Violet Lane Request Form, GP review, pharmacist, First Contact Practitioner, nurse, NHS 111, GP Hub or 999?
Violet Lane Request Form and Accurx: what to submit online
The practice homepage says Violet Lane online medical requests are available Monday to Friday and admin queries can be made anytime. The official site links to an Accurx request route and a short patient demo video.
Medical issue
Symptoms, GP advice, urgent but non-emergency problems, follow-ups and questions that need clinical review.
Admin query
Repeat prescription requests through the form, sick-note style admin, forms, contact details, letters or general non-clinical support.
Relative or carer support
A relative or carer can complete a request where appropriate. Include patient details and your relationship to the patient.
Form closed?
If the form is closed and it is an urgent on-the-day medical issue, call the surgery for assessment by the on-call doctor.
Helpful video: how to submit a medical request
The practice links this patient demo for submitting a medical request. It is included because it directly supports appointment/request intent.
Repeat prescriptions: safest routes and 48-hour processing
Violet Lane says repeat prescriptions are for medicines already agreed with doctors. If you have not had a medication from the practice before, you must see a doctor to discuss it.
| Need | Official route | Patient tip |
|---|---|---|
| Order repeat medication | NHS App or Patient Access. | These link directly to your prescription record at the practice. |
| No NHS App / Patient Access | Use the online form, choose “I have an admin query” then “repeat prescription”. | Include exact medicine names, dose and quantity where possible. |
| Paper request | Use the tear-off computer-printed slip where possible. | Write separate requests for each person so nobody is missed. |
| Email request | Not accepted. | Use NHS App, Patient Access, online form or paper route instead. |
| Fax request | Not encouraged. | Fax can block a busy line and may increase delay/error risk. |
| Processing time | Allow 48 hours, excluding weekends and bank holidays. | Order before you run out, especially before travel or bank holidays. |
Test results: exact call windows and confidentiality rules
Violet Lane asks patients to call during specific quieter result windows. The practice also has a strict confidentiality policy and usually releases results only to the person the result relates to.
| Question | Official answer | What to do |
|---|---|---|
| When should I call? | 2:30pm–4pm and 5pm–6pm. | Call during these windows because reception has more time to handle result requests. |
| How long do results take? | You should be told when you take the test how long it will be before results return to the practice. | Ask at the test appointment and note the expected date. |
| Can someone else ask? | Only if the patient has given prior permission or is not capable of understanding the results. | Arrange consent before asking a relative/carer to call. |
| Who must check results? | The practice says it is your responsibility to check your results. | Make an appointment to discuss them if advised to do so. |
| Hospital test? | Not always handled by GP reception. | Contact the hospital/clinic that ordered the test if that is where it came from. |
Register with Violet Lane Medical Practice
The official registration page says doctors welcome new patients who live within the practice area. The NHS profile also lists the surgery as currently accepting new patients.
The official page welcomes new patients who live within the practice area.
The practice says registration will be processed in up to 5 days.
You should receive a text/email confirmation that the form was received and another confirmation when you are registered.
If you are ill away from home or not registered with a GP, emergency treatment can be provided for 14 days; temporary registration can last up to 3 months.
All registered patients have a named accountable GP, but you can book appointments with any GP at the surgery.
Clinics and services: what Violet Lane offers
The official services page lists chronic-disease care, screening, contraception, child health, travel, FCP support, minor operations, NHS App support and sexual-health routes.
| Service | Useful official detail | Best next step |
|---|---|---|
| Cervical smears | Recommended for women aged 25–64; appointments should be made with skilled practice nurses. | Book when invited or if you think you are overdue. |
| Child health and immunisations | Child health checks follow the national programme; nurses arrange immunisations and send reminders if needed. | Contact practice nurses when immunisations are due. |
| Coils and implants | The practice fits and removes coils and implants. | Contact via the online medical request form or collect a form at the surgery. |
| First Contact Practitioner | For neck, back, joint or muscle problems; an experienced physiotherapist can assess, diagnose and advise. | Ask for FCP route instead of GP where appropriate. |
| Long-term conditions | Asthma, heart disease, hypertension and diabetes reviews are supported. | Respond to recall invitations and complete Medlink where asked. |
| Minor operations | The practice offers minor operation service for problems that do not need specialist referral. | Ask a GP whether your problem is suitable. |
Travel vaccinations: 6-week timing, nurse review and £20 malaria private script
Violet Lane says travel vaccines must be booked 6 weeks before travel and are only given by the nurse. Do not ask your GP for travel vaccines.
The practice says a second appointment may be required, because some vaccines need to be ordered.
Nurses review the form and advise admin which vaccinations are needed.
The official page advises patients to contact the surgery after 3 days to check whether vaccinations are required and book the appointment.
This gives time for vaccines to work.
Not all travel vaccines are free. The page lists malaria at £20 per person travelling for a private script.
NHS App support every Friday
Violet Lane offers NHS App support sessions every Friday. Appointments are one-to-one and can be face-to-face or by telephone.
Login issues
Get help with NHS App setup, access and login problems.
Record access
Support includes setting up and accessing your online patient record.
Proxy access
Proxy access for children can be supported; a signed consent form is required where applicable.
How to book
Complete the online form or ask reception. Once the request is received, you are sent a booking link with available appointment slots.
Medlink chronic-disease reviews from April 2026
The practice news says Violet Lane is trialling Medlink for chronic-disease management reviews from 1 April 2026. It is designed to collect review data, reduce unnecessary surgery appointments and move annual reviews towards a birth-month recall system.
| Medlink step | What happens | Patient action |
|---|---|---|
| Invitation | You may receive an email or text link to a personalised health questionnaire. | Complete it carefully and say if you would like follow-up. |
| Data collection | Depending on conditions, you may be asked to book a blood test, foot check or other review step. | Book required checks promptly so the clinician can review everything together. |
| Clinician review | Once all results are back, an appropriate clinician reviews the information. | Wait for the team to tell you whether review is complete or follow-up is needed. |
| No internet | The practice says a traditional route can be offered if you cannot complete the questionnaire online. | Speak to the practice team for help. |
Doctors, practice team and who may handle your request
The official team page lists GP partners, salaried GPs, practice management and IT support. The right person may not always be a GP, especially for NHS App help, FCP problems, nurse clinics, prescriptions or admin issues.
| Team / person | Official listing | Useful patient takeaway |
|---|---|---|
| GP partners | Dr Saman Rahim, Dr Emily Adams and Dr Mousa Abdulahad are listed as GP Partners. | You may not always see a named GP; triage decides the safest route. |
| GPs listed | Dr Agatha Nortley-Meshe, Dr Linda Orazulume, Dr Antoniya Kabir-Kostova, Dr Deeksha Saluja, Dr Vongai Shuro and Dr Nishan Fernando are listed. | Staff lists can change, so check official page for current names. |
| Practice Manager | Alison Diamond is listed as Practice Manager. | For praise, comments or concerns, speak to reception or contact the Practice Manager route. |
| IT Lead | Miss Amrita manages IT systems, coordinates PPG and assists patients with the NHS App. | Ask reception to book NHS App support if needed. |
| Patient Participation Group | The practice welcomes constructive feedback and the PPG meets quarterly. | Use PPG for service improvement feedback, not medical advice. |
Parking, disabled access and visiting the surgery
The official About Us page gives important visit details that patients often need before travelling.
Parking
Parking is only available on roads nearby. The 3 on-site parking spaces are for GPs only and should not be obstructed because GPs need emergency access.
Nearby church car park
The practice says the church next door has asked patients not to park in the church car park, which can be busy for weddings and funerals.
Disabled access
There is disabled access via the new front lobby door and a fully equipped toilet with wheelchair access.
Accessibility needs
If you find letters hard to read or need appointment support, use the Accessibility Needs Form route on the official site.
When Violet Lane is closed: NHS 111, pharmacy, UTC and GP hubs
The official opening page says to call 999 in an emergency and call 111 for less-than-urgent medical advice when closed. It also says urgent treatment centres are accessed via appointment booked by NHS 111.
| Problem | Use this route | Examples |
|---|---|---|
| Emergency | 999 / A&E | Life-threatening symptoms, chest pain, breathing difficulty, collapse, sudden confusion. |
| Urgent but not life-threatening | NHS 111 online or 111 phone | Need advice or clinician direction when the surgery is closed. |
| Need GP hub | NHS 111 assessment | NHS 111 can book Croydon GP Hub appointments if clinically appropriate. |
| Minor illness or medicine advice | Pharmacist | Colds, flu, sore throat, earache, coughs, regular medicine advice, stop-smoking support, emergency contraception. |
| Urgent Treatment Centre | NHS 111 booking route | Patients can no longer access UTC as walk-in without appointment according to practice guidance. |
Map and directions
Address: Violet Lane Medical Practice, 231 Violet Lane, Croydon CR0 4HN. Use this map for travel planning only; confirm appointment time, online request outcome and parking/access needs before leaving.
Before travelling
Check whether you have been asked to attend that day, bring forms, medicine packets, photo ID if requested, sample pots, hospital letters and your phone for appointment messages.
If someone else is driving
Send the full address: 231 Violet Lane, Croydon CR0 4HN. Remind them parking is road-only and the practice’s GP spaces are not for patients.
Official source check and useful links
This page converts official public information into patient-friendly steps. Use the official pages for final confirmation because online form availability, GP capacity, appointment rules, clinicians, services, closures and prescription processes can change.
Official Violet Lane website · Appointments and request form guidance · Opening hours and closed guidance · Repeat prescriptions · Test results · New patient registration · Clinics and services · Travel vaccinations · Doctors and team · NHS profile · MedicalPracticeUK disclaimer