Latham House Medical Practice: NHS GP appointments, hours, Accurx, prescriptions and surgery help
Latham House Medical Practice is an NHS GP surgery at Sage Cross Street, Melton Mowbray, Leicestershire LE13 1NX. This practical guide explains appointment requests, urgent same-day help, Accurx online forms, opening hours, Asfordby branch access, repeat prescriptions, SystmOnline, NHS App, test results, sick notes, Minor Injuries Unit, registration, parking, accessibility, complaints, CQC rating and what to do when the surgery is closed.
Use this number for: urgent same-day appointment requests, help completing an online form, prescription questions, test-result questions, sick-note support, registration questions, access needs, home-visit queries, Minor Injuries Unit questions, or if you are unsure whether you need GP, pharmacy, MIU, NHS 111 or 999.
Latham House Medical Practice
Sage Cross Street
Melton Mowbray
Leicestershire
LE13 1NX
Use this full address for maps, taxis, patient letters, MIU planning, disabled parking questions and family members helping you travel.
Open directionsGoogle and Bing search-intent map for Latham House Medical Practice
People do not search only one phrase. They search “Latham House Medical Practice appointments”, “Latham House surgery”, “Latham House Melton Mowbray”, “repeat prescriptions”, “SystmOnline”, “Accurx”, “test results”, “sick note”, “Minor Injuries Unit”, “Asfordby surgery”, “opening times”, “phone number”, “parking”, “new patient registration”, “doctors”, “CQC rating” and “complaints”. This guide answers the practical problem behind those searches instead of using keywords as a list.
| Search phrase | What the user usually needs | Best action |
|---|---|---|
| Latham House Medical Practice appointments | Urgent same-day access, online request form, NHS App route, cancellation line or phone support. | Use appointments section |
| Accurx / online form | Request appointment, sick note, test result question, admin request or repeat prescription online. | Use online access section |
| Repeat prescriptions | Order medicine before running out, use NHS App/SystmOnline/Accurx, understand 10-day planning. | Use prescriptions section |
| Minor Injuries Unit | Know when MIU is suitable and when 999 or NHS 111 is safer. | Use MIU section |
| Asfordby Surgery | Understand branch access and opening times. | Use sites section |
| Sick note / fit note | Know the 7-day self-certification rule and how to request a fit note. | Use fit note section |
| Test results | Check results after GP review and understand when the practice will contact you. | Use results section |
| CQC rating / reviews | Read official Good rating and understand feedback fairly. | Use reviews section |
Unique patient decision hub: choose the right Latham House route in 60 seconds
This section is designed as a reusable patient tool. Start with your situation, then follow the safest route before calling, submitting an online form, travelling to Sage Cross Street, or using the Minor Injuries Unit.
I need urgent GP help today
Phone 01664 503000 during opening hours. Reception may ask the same questions from the online contact form so the practice can choose the most suitable doctor, nurse or health professional.
I have a routine appointment request
Use the appointment request form or NHS App Monday to Friday. The official appointments page says the practice will respond within 48 working hours.
I need repeat medicine
Order when you have 10 days remaining. Use NHS account/NHS App, SystmOnline, Accurx repeat prescription form, email route listed on the official page, or paper form.
I have a minor injury
Use MIU only for suitable minor accidents you cannot treat yourself. For serious injury, severe pain, major bleeding, head injury concerns, collapse or breathing trouble, use 999 or NHS 111.
I need test results
Check online after the doctor has reviewed results. The practice says it will contact you if results show you need more tests or treatment.
I need a sick note
If off sick for 7 days or less, self-certification normally applies. For more than 7 days, use the sick-note request form, phone or visit during opening hours.
Latham House and Asfordby branch: check the right site before travelling
The main Latham House Medical Practice site is at Sage Cross Street in Melton Mowbray. The official contact page also lists Asfordby Branch Surgery opening from 8am to 12pm Monday to Friday. Always check your appointment message, branch instruction or official website before travelling, because not every service may run at every site.
| Site or service | Listed information | Patient note |
|---|---|---|
| Latham House Medical Practice | Sage Cross Street, Melton Mowbray, LE13 1NX | Main GP practice address on NHS.uk and CQC. |
| Asfordby Branch Surgery | Listed as Monday to Friday, 8am to 12pm | Use only if your appointment or practice instruction directs you there. |
| Minor Injuries Unit | Based at Latham House Medical Practice | Suitable for minor accidents, not major emergencies. |
| Phone access | 01664 503000 | Use for urgent appointment requests and reception support. |
| Cancellation line | 01664 503027 | The official appointment page lists this as a 24/7 dedicated cancellation line. |
Opening hours, branch hours and when to use NHS 111
The official contact page lists Latham House Medical Practice as open Monday to Friday from 8am to 6:30pm, with Saturday and Sunday closed. It says the practice is closed on UK bank holidays and that urgent treatment when closed should use NHS 111.
| Day or route | Listed access | Practical patient note |
|---|---|---|
| Monday | 8am to 6:30pm | Call early for urgent same-day requests; use online forms for routine requests. |
| Tuesday | 8am to 6:30pm | Good day for routine forms, prescriptions and admin questions. |
| Wednesday | 8am to 6:30pm | Keep your phone nearby after submitting online requests. |
| Thursday | 8am to 6:30pm | Do not leave prescription questions until the weekend. |
| Friday | 8am to 6:30pm | Submit urgent admin, fit note or medicine concerns before late afternoon. |
| Saturday | Closed | Use NHS 111 for urgent non-emergency help. |
| Sunday | Closed | Use 999 for emergencies, NHS 111 for urgent advice, pharmacy for minor illness. |
| Asfordby branch | Monday to Friday, 8am to 12pm | Check your appointment location before travelling. |
| Bank holidays | Closed | Plan prescriptions and routine requests early. |
How to request a Latham House Medical Practice appointment
The official appointments page separates urgent same-day requests from routine requests. For urgent same-day appointments Monday to Friday, it says to phone 01664 503000 when the practice is open. For routine requests, it lists the appointment request form or NHS App route, with a response within 48 working hours.
Use 999 for life-threatening symptoms. Use NHS 111 if the surgery is closed and the problem is urgent but not life-threatening.
Call 01664 503000 Monday to Friday when open. Say clearly if symptoms are getting worse, the patient is a child, elderly, vulnerable, pregnant or close to running out of important medicine.
The practice says it will respond within 48 working hours. Keep your phone nearby after submitting.
The practice says it may ask the same questions as the online form so the most suitable doctor, nurse or health professional can help.
The official appointment page says reception can complete the form for you while speaking on the phone.
Use the 24/7 cancellation line, online Accurx, or speak to reception during opening hours.
Hello, my name is [name]. My date of birth is [date of birth]. I am registered at Latham House Medical Practice. I need help because [one clear sentence]. Is this urgent same-day, routine, MIU, pharmacy, NHS 111, or another route?
Before you call or submit Accurx: practical checklist
A clear request reduces back-and-forth and helps the practice choose the right clinician or service. This is especially useful for older patients, carers, parents, people taking several medicines and anyone who finds phone calls stressful.
I have had [symptom] for [time]. It is [getting worse / not improving / affecting sleep / affecting work]. I have tried [medicine or self-care]. I take [regular medicines]. I am worried because [reason]. I would like advice on whether I need [GP / nurse / MIU / prescription / test / referral].
Accurx, NHS App and SystmOnline: what each route is for
The official online health page says some tasks can be done through Accurx, including requesting an appointment, requesting a sick note, asking about test results, contacting the practice about an admin request, and requesting a repeat prescription. It also says NHS account/NHS App or SystmOnline can help with repeat prescriptions, test results, parts of the health record, appointments and vaccination records.
| Online route | Best for | Practical note |
|---|---|---|
| Accurx online form | Appointment request, sick note, test result question, admin request, repeat prescription request. | Use the official practice website so your details go to the right place. |
| NHS App / NHS account | Repeat prescriptions, GP record, test results, appointments where enabled, vaccination record. | Use NHS login securely and never share codes. |
| SystmOnline | Repeat prescriptions and online record services where enabled. | The practice says first-time setup requires visiting the surgery with photo ID. |
| Phone reception | Patients who cannot use online tools or have urgent same-day needs. | Ask reception to help complete the form if needed. |
Latham House Medical Practice repeat prescriptions
The official prescriptions page asks patients to order repeat medications when they have 10 days remaining. This gives enough time to deal with the request before medication runs out. The easiest routes are NHS account/NHS App or SystmOnline, and the official page also lists Accurx, email route shown on the official page, and bringing the paper form to the surgery when open.
NHS App / NHS account
Use this if repeat prescription ordering is enabled. Check medicine name, dose, quantity and nominated pharmacy before submitting.
SystmOnline
Use your SystmOnline account to view repeat medicines and choose the ones you need.
Accurx repeat request
The official page lists an online repeat prescription form through Accurx where you can type the medicines you need.
Paper form
Bring the paper form to the surgery when open if online routes are not possible.
| Prescription issue | What it usually means | Practical next step |
|---|---|---|
| Almost out of medicine | The request may still need checking and pharmacy processing. | Tell the practice/pharmacy clearly if it is essential medicine and you are close to running out. |
| Medicine not showing online | It may be acute, not on repeat, due for review or hidden by account settings. | Use notes/comment box or official query route with medicine name and dose. |
| Hospital changed medicine | The GP may need to check hospital information before adding it to repeat medication. | Contact early and do not wait until the hospital supply runs out. |
| Going away | Extra supply may need explanation and may not be automatic. | Request early and include travel dates. |
| Pharmacy says nothing arrived | It may be processing, sent to another pharmacy or awaiting review. | Check NHS App/SystmOnline status and nominated pharmacy. |
Helpful NHS App video for prescriptions and online access
This NHS App video is useful if you want to understand how the NHS App can help with prescriptions, records and NHS services. Always follow Latham House Medical Practice’s own instructions for Accurx, SystmOnline, prescriptions and appointment requests.
Test results, blood tests and hospital results
The official test-results page says the practice will contact you if your test results show that you need more tests or treatment. Once a doctor has reviewed your results, you can use the online test-results request form, NHS account/NHS App, the contact options shown on the official page, or phone/visit during the practice’s listed route.
GP-ordered tests and hospital-ordered tests may have different follow-up routes.
Results need clinical review before they can be explained safely.
This may be the quickest way to see reviewed results.
If you want to talk about a result, use the official online test-results form or practice route.
If symptoms get worse while waiting, use GP, MIU, NHS 111 or 999 depending on urgency.
Sick notes, fit notes and work letters
The official sick-note page explains the difference between self-certification and a fit note. If you have been off sick for 7 days or less, your employer should not ask for medical evidence from the GP. If you have been off sick for more than 7 days, use the sick-note request form, phone or visit during opening hours.
7 days or less
You normally self-certify. Ask your employer for their self-certification process.
More than 7 days
Use the official sick-note request form or contact the surgery when open. The practice aims to respond within 48 working hours during opening times.
Give clear dates
Say when the illness started, whether you are still off work, and whether you already saw a GP, nurse, hospital or MIU.
Hospital treatment
If hospital treated you, ask the hospital team whether they should issue evidence, discharge notes or work paperwork.
Minor Injuries Unit at Latham House: when it helps and when it does not
The official Latham House service page says the Minor Injuries Unit is open from 8am to 6:30pm and is staffed by trained clinicians. Local ICB information also describes Melton Mowbray MIU as based at Latham House Medical Practice and for patients who have had a minor accident they cannot treat themselves. Check live opening details before travelling.
| Problem | Likely route | Important safety note |
|---|---|---|
| Minor cut, sprain or minor accident | MIU may be suitable | Phone or attend as instructed by the official MIU page. |
| Severe bleeding, severe pain, collapse or serious injury | 999 / emergency care | Do not wait at MIU if the situation is life-threatening. |
| Unclear urgent medical problem | NHS 111 | Use 111 if unsure whether MIU, GP, pharmacy or urgent care is right. |
| Minor illness without injury | Pharmacy, GP or NHS 111 | MIU is not the same as a routine GP appointment service. |
| Children, older patients or vulnerable patients | Use extra caution | Call 111 or 999 if symptoms are severe, worsening or hard to assess. |
Register with Latham House Medical Practice as a new patient
The official site links to a new-patient route and the contact page says patients should check the catchment area before filling out a registration form. Registration status and catchment boundaries can change, so use the official NHS/practice route before sending personal information.
Use the official practice site or contact the surgery before starting forms.
Do not send sensitive details to random directory websites or unofficial forms.
If you take regular medicine, make sure you have enough supply while your registration and records settle.
Interpreter, hearing, mobility, carer and communication needs should be explained early.
Do not assume branch access until the practice confirms your appointment or service route.
Services patients often need from Latham House Medical Practice
Exact services can change by staffing, local pathways and clinical need. The official services page includes online health management, prescriptions, carers, vaccinations, appointments, Minor Injuries Unit, talking therapies self-referral and non-NHS services. Use the official page for the live list before relying on a specific clinic.
Parking, disabled access, hearing support and visiting the surgery
The official contact page lists car parking, cycle parking, disabled parking, disabled WC, induction loop, step-free access and wheelchair access. It also says there is a dedicated email for hard of hearing and deaf patients; use the official contact page for the current address rather than copying it from an old directory.
Parking
Car parking, cycle parking and disabled parking are listed. No official parking fee was found in the checked pages, so do not assume free or paid status without checking signs on arrival.
Step-free and wheelchair access
Step-free access and wheelchair access are listed. Tell reception in advance if you need extra time or a suitable room.
Hearing support
An induction loop is listed, and the official page mentions a dedicated email for hard of hearing and deaf patients. Check the official page for current contact details.
Carers and communication
If you are a carer or need someone to speak on your behalf, ask the practice what consent is needed before discussing records or treatment.
Hello, I have an appointment or request with Latham House Medical Practice. I need help with [wheelchair access / hearing support / interpreter / carer involvement / extra time]. Can this be added to my appointment or request?
CQC rating, patient feedback and how to read reviews
CQC lists Latham House Medical Practice as Overall: Good. The official site also links to patient feedback, Friends and Family Test and complaints. Online reviews can be useful, but read them by date and pattern because appointment systems, branch access, online forms and staffing can change.
CQC inspected quality
CQC is a formal inspection source. Use it for official rating status rather than relying only on star ratings.
Patient feedback
Use official feedback if you want the practice to know about your experience or a service issue.
Be careful with old reviews
Old comments may not reflect current Accurx, branch, MIU or prescription processes.
Look for patterns
Repeated recent themes are more useful than one angry or one glowing review.
Complaints, concerns and formal feedback
The official complaints page says the practice hopes to resolve most problems directly at the moment they arise. If not, patients can obtain a guidance leaflet and complaint form. The practice says it will acknowledge complaints within 3 working days and aims to investigate within 3 months from the date the concern was raised.
Include dates, times, location, staff role if known, what happened, what harm or concern exists, and what outcome you want.
Many problems can be resolved directly if the details are clear.
The official complaints page links to a complaint form and procedure leaflet.
The official page says the practice requires evidence of permission, and electronic signatures are not accepted on the complaints form.
Latham House Medical Practice map, directions and local travel tips
Address: Latham House Medical Practice, Sage Cross Street, Melton Mowbray, Leicestershire, LE13 1NX. Use the map for planning only. Confirm your appointment time, exact site and access needs before leaving home.
Before travelling
Check appointment time, service type, exact site, parking needs and whether you need medicine packets, samples, letters or forms.
If you are late
Call reception as soon as possible. Some nurse, MIU, HCA or time-limited appointments may not be able to run late safely.
If someone else is driving
Send them the full address and postcode: Sage Cross Street, Melton Mowbray, LE13 1NX.
If mobility is difficult
Plan extra time for parking, reception, accessible entrance and waiting-room movement. Ask ahead if you need extra support.
What to do when Latham House Medical Practice is closed
The official contact page says if you require urgent treatment when the surgery is closed, ring 111. The official homepage also says NHS 111 online is for people aged 5 and over, call 111 if you need help for a child under 5, and call 999 in a medical or mental health emergency where someone is seriously ill, injured or their life is at risk.
| Problem | Use this service | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing difficulty, heavy bleeding, collapse, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | You need medical help today and cannot wait for the practice to reopen. |
| Child under 5 when closed | Call 111 | The official homepage says call 111 if you need help for a child under 5. |
| Minor illness or medicine advice | Local pharmacy | Coughs, colds, sore throat, minor rash, aches and pains, medicine advice. |
| Mental health crisis | NHS 111, Samaritans 116 123, or 999 if immediate danger | Mental health emergencies should be treated as seriously as physical emergencies. |
Official source check and reference notes
Official sources checked before writing: NHS.uk, Latham House Medical Practice official website, contact and opening-hours details, appointments guidance, online health management guidance, repeat prescription guidance, test results page, sick fit note page, Minor Injuries Unit page, services page, complaints page, accessibility details, Asfordby branch listing and CQC.
Official links: NHS.uk Latham House profile · official practice website · official contact and opening hours · official appointments page · official online services guide · official prescriptions page · official test results page · official sick fit note page · official Minor Injuries Unit page · official complaints page · CQC Latham House profile · NHS 111 online
Why this page is built this way: real users search phone, opening hours, appointments, Accurx, SystmOnline, NHS App, prescriptions, test results, sick notes, MIU, Asfordby, parking, registration, reviews, complaints and CQC. This guide answers those intents in one place while still sending users to official sources for final confirmation.