Good Medical Practice: NHS GP appointments, hours, prescriptions, online services and patient help
Important name note: many people search “Good Medical Practice,” but the official NHS GP surgery name is The Good Practice. It is based at 409 Kings Road, London SW10 0LR. This guide explains appointments, phone access, opening hours, same-day telephone triage, pre-booked appointments, online services, PATCHS, NHS App, SystmOnline, repeat prescriptions, test results, fit notes, home visits, registration, access, reviews, CQC rating and what to do when the surgery is closed.
Use this number for: same-day telephone triage, pre-booked appointment help, prescription support, test-result queries, fit-note requests, home visits, registration questions, online services help, access needs, chaperone requests, cancellation support and complaints route guidance.
The Good Practice
409 Kings Road
London
SW10 0LR
NHS.uk lists the address as Kings Road, London, SW10 0LR. The official practice contact page and CQC list the fuller address as 409 Kings Road, London SW10 0LR.
Open directionsSearch intent guide: “Good Medical Practice” vs “The Good Practice”
People search this topic in different ways. Some mean the NHS GP surgery on Kings Road. Some mean the GMC professional standard called “Good medical practice.” This page is about the NHS GP surgery, but it explains the difference so users do not land on the wrong result.
| Search phrase | What the user usually means | Practical answer |
|---|---|---|
| Good Medical Practice | Usually a search for the GP surgery, but the official surgery name is The Good Practice. | Use this page for the Kings Road GP surgery. Use official NHS/CQC links for final checks. |
| The Good Practice appointments | Same-day phone access, telephone triage, pre-booked appointments and extended access. | Phone from 8am for on-the-day help; phone after 9am for pre-booked appointments. |
| The Good Practice prescriptions | Repeat prescription ordering, NHS App, NHS login, online system or paper slip. | Order about one week before needed and allow at least two full working days. |
| The Good Practice test results | How to view reviewed results and when to phone. | Use NHS account/online services, or phone/visit between 1pm and 3pm after enough time has passed. |
| The Good Practice SystmOnline | Online services for appointments, repeat medicines and parts of the GP record. | Register through the surgery, verify your identity, then use SystmOnline or NHS App. |
| The Good Practice PATCHS | Online request/triage route shown on the practice website. | Use online tools for suitable non-emergency requests, but call 999 for danger signs. |
| The Good Practice reviews | Patient feedback, Friends and Family Test and CQC rating. | Use CQC for formal rating and read patient reviews by recent patterns. |
| Good medical practice GMC | Professional standards for doctors, not this GP surgery. | Use the GMC professional standards page, not this local GP guide. |
Unique patient decision hub: choose the safest route in 60 seconds
Use this section whenever you are unsure whether to call The Good Practice, use PATCHS or NHS App, ask a pharmacy, wait for normal opening hours, or use NHS 111.
I need help today
If symptoms are severe or dangerous, call 999. If urgent but not life-threatening and the practice is closed, use NHS 111. If the surgery is open and the issue is GP-suitable, phone from 8am for on-the-day appointment access.
I need a routine appointment
The practice says pre-booked appointments can be booked up to a week in advance by phoning after 9am or coming into the surgery during opening hours, subject to availability.
I need repeat medicine
Order about one week before you need more treatment. Use NHS App, NHS login, online system, or paper repeat slip. Allow at least two full working days.
I need test results
Wait until enough time has passed. After a doctor has reviewed your results, use NHS account, online service, phone, or visit between 1pm and 3pm.
I need a fit note
If off sick for 7 days or less, self-certify. If off sick for more than 7 days, phone or visit the surgery to request a sick note.
I need a home visit
Call before 11am if you are housebound or too ill to attend. The GP decides whether a visit is needed and how urgent it is.
The Good Practice opening hours
NHS.uk and the official practice contact page list reception opening times as Monday to Friday from 8am to 6:30pm, with Saturday and Sunday closed. The official contact page also explains that urgent help outside hours should use NHS 111, and life-threatening emergencies should use 999.
| Day / access | Listed times | Patient tip |
|---|---|---|
| Monday | 8am to 6:30pm | Phone from 8am if you need on-the-day appointment help. |
| Tuesday | 8am to 6:30pm | Useful day for routine admin, prescriptions and test-result questions. |
| Wednesday | 8am to 6:30pm | Keep your phone nearby after requesting help. |
| Thursday | 8am to 6:30pm | Order medicine early if you need it before the weekend. |
| Friday | 8am to 6:30pm | Do not leave urgent medication or fit-note questions until late afternoon. |
| Saturday | Closed for normal reception | Extended access appointments may be available by booking through reception. |
| Sunday | Closed for normal reception | Use NHS 111 for urgent non-emergency help, or 999 for emergencies. |
| Extended access | Weekday evenings and weekends by arrangement | Appointments may be at The Good Practice or another nearby NHS setting such as Violet Melchett Health Centre. |
How to book an appointment at The Good Practice
The official appointments page explains that phone lines open at 8am for on-the-day appointments. Patients are initially booked for a telephone appointment with a doctor, usually between 8:30am and 1pm, and the doctor decides whether a face-to-face appointment is clinically needed. Pre-booked appointments can be booked up to one week in advance by phoning after 9am or visiting during opening hours.
Use 999 for life-threatening symptoms. Do not wait for a telephone triage appointment if someone is seriously unwell.
On-the-day appointments are for more urgent matters and can be taken quickly. The practice says calls are queued and answered in order.
A doctor will assess your medical need by phone and ask you to attend face to face if clinically necessary.
Pre-booked appointments can be booked up to a week ahead, subject to availability, and you may be able to choose a doctor.
The practice says the doctor can deal with one issue per 10-minute appointment. Ask for a double appointment if you need to discuss more than one problem.
Phone at least 30 minutes before the appointment time or cancel online using SystmOnline if registered. Late cancellations can be recorded as DNA.
Hello, my name is [name]. My date of birth is [date of birth]. I am a patient at The Good Practice. I need help because [one clear sentence]. I need same-day advice / a routine appointment / prescription help / a fit note / results advice. What is the safest next step?
Before you call or use online services: practical checklist
A clear request helps reception and clinicians route you safely. This is especially useful for older patients, carers, parents, people taking several medicines, and anyone who feels nervous when speaking on the phone.
I have had [symptom] for [time]. It is [getting worse / not improving / affecting sleep / affecting work]. I have tried [medicine or self-care]. I take [regular medicines]. I am worried because [reason]. I can take a call today on [phone number].
NHS App, PATCHS, SystmOnline and online services
The official website describes several digital routes, including PATCHS and the NHS App. The online services page says NHS App can help patients get health advice, order repeat prescriptions, manage hospital referrals and view parts of their GP record. It also says SystmOnline can help patients book, check or cancel appointments, order repeat prescriptions and see parts of the health record.
NHS App
Use it for repeat prescriptions, GP record access, hospital referral support, NHS number, NHS 111 online and secure NHS messaging where enabled.
SystmOnline
Use it to book, check or cancel appointments, order repeat prescriptions and see parts of your health record after registration.
Registering for online services
The practice says you need to contact the surgery, verify your identity, secure login details, enter registration details and then log in.
Login safety
Never share NHS login passwords, SystmOnline passwords, security codes or medical information with unofficial callers or websites.
Doctors, nurses, pharmacist and wider practice team
The official team page lists doctors, practice management, pharmacists, nurses, a physician associate, physiotherapists, reception/administration, My Care My Way support, social prescribing and teaching practice information. This matters because not every problem needs a GP appointment.
The Good Practice repeat prescriptions
The official prescriptions page says patients who regularly take prescribed medication will be given a repeat prescription request form, and should send a request about one week before more treatment is needed. Requests can be made via NHS App, NHS online login, the practice online system, or by repeat slip/paper request through the letterbox.
NHS App
Use the NHS App to view available repeat medication, request what you need and choose a pharmacy where prescriptions should be sent.
NHS online login
Patients with NHS login can use online access to view current repeat medication and request required items.
Online system
Use the official practice online system from the practice website for repeat medicine requests.
Repeat slip or paper
You can submit the repeat slip or a written request by dropping it through the surgery letterbox.
| Prescription problem | What it usually means | Practical next step |
|---|---|---|
| Almost out of medicine | The practice asks for at least two full working days for processing, and pharmacy stock may take extra time. | Tell the pharmacy or surgery clearly if you are close to running out of important medication. |
| Medicine not on repeat | The practice says not all medicines are put on repeat because some can be dangerous. | Ask for a medication query or GP review rather than assuming it can be issued automatically. |
| Medication review due | Repeat medication should be reviewed at least once a year, and a reminder may appear on the repeat slip. | Book the review promptly to avoid delays to future prescriptions. |
| Pharmacy says nothing is ready | The request may still be processing, sent elsewhere, delayed by review, or affected by pharmacy stock. | Check NHS App/online status, nominated pharmacy and practice route. |
| HRT medication cost question | The practice page explains the HRT Pre-Payment Certificate for eligible HRT medicines. | Check NHSBSA HRT PPC guidance before buying, especially if you may already qualify for free prescriptions. |
Pharmacy, nominated pharmacy and minor illness help
The official prescription page explains that pharmacists are qualified healthcare professionals who can advise on minor illnesses such as coughs, colds, sore throats, tummy trouble, aches and pains, and medicines you can buy without a prescription. Many pharmacies are open late and at weekends, and most have a private consultation room.
| Need | Best route | Why it helps |
|---|---|---|
| Nominated pharmacy | Update through NHS App, pharmacy or practice route. | It sends electronic prescriptions to the right place. |
| Minor illness | Ask a pharmacist first where suitable. | Often quicker for coughs, colds, sore throat, tummy trouble and aches. |
| Emergency supply | Ask a pharmacist or use NHS 111. | Useful if the surgery is closed and important medicine is running out. |
| Private medication conversation | Ask whether the pharmacy has a consultation room. | Most pharmacies have a private room where you can discuss issues without being overheard. |
Test results, blood tests and hospital results
The official test-results page says the practice will contact you if results show that you need more tests or treatment. Once a doctor has reviewed results, you can view them through your NHS account, use the practice online service, phone 020 7351 1766, or visit between 1pm and 3pm. Reception staff are not qualified to comment on results.
GP and hospital results may follow different routes. Hospital-ordered results may need the hospital clinic.
When you attend a test, ask how long the result usually takes and only call after enough time has passed.
Results can be viewed online once reviewed by a doctor or clinician.
The practice says patients can phone or visit between 1pm and 3pm for results.
The practice will only give results to the patient unless there is prior permission or the patient cannot understand them.
Sick notes, fit notes and work letters
The official sick note page says that if you have been off sick for more than 7 days, you can request a sick note by phone or by visiting the surgery. If you have been off sick for 7 days or less, your employer should not ask for medical evidence; they can ask you to self-certify.
7 days or less
Use self-certification. Ask your employer for the correct form when you return to work.
More than 7 days
Phone or visit the surgery and give clear sickness dates, job duties affected and whether you are still unwell.
Hospital treatment
If hospital treated you, ask the hospital team whether they should issue paperwork or a discharge note.
Not an emergency appointment
Do not use emergency symptoms or urgent slots only to request a routine fit note.
Home visits: when to request one
The official appointments page says patients should come to the surgery where proper equipment and facilities are available, but home visits may be possible when needed. If you need a home visit, call reception before 11am where possible. You may request a home visit only if you are housebound or too ill to visit the practice.
| Situation | Likely route | Important note |
|---|---|---|
| Housebound or too ill to attend | Call reception before 11am | Give clear details so the doctor can schedule house calls safely. |
| Doctor decides visit is needed | GP determines urgency | The GP decides whether the medical condition requires a home visit. |
| District nurse need | GP referral may be needed | The practice says patients can be visited at home by a district nurse if referred by a GP. |
| Emergency symptoms | Call 999 | Do not wait for a GP home visit. |
Register with The Good Practice as a new patient
NHS.uk currently lists The Good Practice as accepting new patients. It says most GPs only allow registration if you live in the area they cover, and online registration is faster if you have personal information ready. NHS.uk also says you do not need proof of address, immigration status, ID or an NHS number to register online with a GP.
Use the NHS registration page to check whether you live close enough to register.
NHS online registration may ask for your name, address, previous GP, NHS number if known, emergency contact, carer details, medical history, allergies, medication and contact details.
Use the NHS online registration route or the official practice website.
NHS.uk says you can check the surgery website, phone reception on 020 7351 1766, or visit to collect a form.
If you take regular medicine, do not wait until the last tablet before registering or requesting help.
Accessibility, parking, chaperones and visiting the surgery
NHS.uk lists Braille translation service, disabled parking, disabled toilet, induction loop, text relay, signing service, wheelchair access, step-free access, baby changing facility and cycle parking for The Good Practice. The appointments page also says patients are entitled to have a chaperone and should request this when booking or speak to the GP.
Accessible building
Wheelchair access, step-free access and disabled toilet are listed. Ask before travelling if you need extra help.
Parking and cycle access
NHS.uk lists disabled parking and cycle parking. Parking can still be busy on Kings Road, so plan ahead.
Language and hearing support
Braille translation, induction loop, text relay and signing service are listed. Request support when booking.
Chaperone
You are entitled to request a chaperone for a consultation. Ask at booking or speak to the GP.
Hello, I have an appointment or request with The Good Practice. I need help with [wheelchair access / hearing loop / text relay / signing / chaperone / carer support]. Can this be added before I attend?
Services and patient needs often linked with The Good Practice
CQC lists the practice’s regulated activities as maternity and midwifery services, treatment of disease, disorder or injury, and diagnostic and screening procedures. The practice team page also describes nursing services, long-term condition clinics, minor ailment clinics, physiotherapy, pharmacist support, social prescribing, My Care My Way and teaching activity.
Reviews, CQC rating and how to read patient feedback
CQC lists The Good Practice as Overall Good and rates Safe, Effective, Caring, Responsive and Well-led as Good. CQC’s inspection summary says patients found the appointment system easy to use and reported that they could access care when needed, and it also says there was a strong focus on continuous learning and improvement.
Official inspection rating
CQC is the regulator and gives the formal inspection rating. Use it as the main quality source.
Friends and Family Test
The practice website offers a Friends and Family Test route for feedback about patient experience.
Check the date
Old reviews may not reflect current staff, online access, demand, extended access or practice systems.
Look for patterns
Repeated themes matter more than one extreme review. Compare CQC, NHS profile and recent patient feedback.
Complaints, feedback and records questions
If something goes wrong, write a clear timeline before contacting the practice. Include dates, times, names or roles if known, what happened, what impact it had, and what outcome you want. For urgent symptoms, do not use a complaint form or general message route; use GP, NHS 111 or 999 based on severity.
Use dates, times, staff role if known, location and what happened.
Examples: explanation, apology, correction, medication review, appointment review or communication improvement.
The surgery may not be able to discuss another person’s details without permission.
CQC feedback helps the regulator understand patterns, but it is not an emergency route or appointment route.
The Good Practice map, directions and travel tips
Address: The Good Practice, 409 Kings Road, London SW10 0LR. Use the map for planning only and confirm your appointment time before leaving.
Before travelling
Check appointment time, clinician type, access needs and whether you need to bring medicines, samples, letters or forms.
By car or taxi
Use the full address and postcode. Ask ahead if disabled parking or wheelchair access is important.
By cycle or public transport
NHS.uk lists cycle parking. Check live London travel before leaving.
If someone else is driving
Send them the full address: 409 Kings Road, London SW10 0LR.
What to do when The Good Practice is closed
The official practice website says NHS 111 is the NHS non-emergency number and is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones. It also says to dial 999 in a life-threatening emergency.
| Problem | Use this service | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing difficulty, collapse, heavy bleeding, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | You need medical help today and cannot wait for the surgery to reopen. |
| Minor illness or medicine advice | Local pharmacy | Coughs, colds, sore throat, tummy trouble, minor rash, aches and pains. |
| Mental health crisis | NHS 111, Samaritans 116 123, or 999 if immediate danger | Mental health emergencies should be treated as seriously as physical emergencies. |
| Routine admin | Use official practice route during opening hours | Forms, routine fit notes, planned reviews, routine prescription questions. |
Official source check and reference notes
Official sources checked before writing: NHS.uk The Good Practice profile, NHS contact and opening times, NHS facilities page, NHS registration page, The Good Practice official contact page, appointments page, prescriptions page, online services page, test-results page, sick notes page, meet-the-team page, Friends and Family Test page, CQC profile and inspection summary, NHS App, NHS 111, GOV.UK Statutory Sick Pay guidance and NHS pharmacy finder.
Official links: official NHS The Good Practice profile · official NHS contact and opening times · official NHS facilities page · official NHS registration page · official practice contact page · official appointments page · official prescriptions page · official online services page · official test results page · official sick fit notes page · official CQC profile · official NHS 111 online
Video/resource note: I did not embed a third-party YouTube video because no clearly official The Good Practice surgery video was verified. For digital GP tasks, the safest official resource is the NHS App page linked above.