North Road Medical Practice: NHS Wales GP appointments, hours, prescriptions and patient help
North Road Medical Practice is an NHS Wales GP surgery in Gabalfa, Cardiff, with the main surgery at 182 North Road and a branch at Cathedral View Surgery on Llanidloes Road. This guide explains appointments, opening times, North Road versus Cathedral View, repeat prescriptions, NHS Wales App, test results, home visits, registration, students, doctors, nurses, parking, accessibility, travel vaccines, complaints, HIW inspection information and what to do out of hours.
Use this number for: appointment booking, urgent problems that cannot wait for routine care, repeat prescription questions, test results, registration, home visits, accessibility needs, complaints route questions, or if you are unsure whether to use GP, pharmacy, NHS 111 Wales or 999.
North Road Medical Practice
182 North Road
Gabalfa
Cardiff
CF14 3XQ
The practice also has Cathedral View Surgery at Llanidloes Road, Gabalfa, Cardiff, CF14 2ST. Check which site your appointment is at before travelling.
Open directionsWhat people usually mean when they search for North Road Medical Practice
Patients often search “North Road Medical Practice appointments”, “North Road Medical Practice Cardiff phone number”, “North Road Medical Practice opening times”, “Cathedral View Surgery”, “North Road Gabalfa”, “repeat prescriptions”, “NHS Wales App”, “test results”, “home visits”, “doctors”, “new patients”, “student registration”, “parking”, “accessibility”, “HIW inspection” and “out of hours”. Each search has a different practical need, so this guide answers the problem behind the wording.
| Search need | What the patient usually wants | Best next step |
|---|---|---|
| Appointments | How to book, routine wait, appointment length, chaperone request and urgent problems. | Use the appointment section |
| Opening times | North Road hours, Cathedral View branch hours and out-of-hours route. | Use the opening hours section |
| Cathedral View Surgery | Branch address, phone number and when that site is open. | Use the sites section |
| Repeat prescriptions | How to order, 48 working-hour processing and why phone requests are not accepted. | Use the prescription section |
| NHS Wales App | Which online tasks may be available and why some features may not be enabled. | Use the online services section |
| Test results | When blood and X-ray results are available and when to phone. | Use the results section |
| Parking and access | Ramp, stairs, loop system, large print and parking differences by site. | Use the access section |
| HIW inspection | Welsh inspection information, not an English CQC rating. | Use the HIW section |
Patient decision hub: choose the right North Road route in 60 seconds
Start here if you are not sure whether to phone North Road, contact Cathedral View, order a repeat prescription, ask a pharmacy, use NHS 111 Wales, or call 999.
I need help today
If symptoms are life-threatening, call 999. If the surgery is closed and the issue is urgent but not life-threatening, use NHS 111 Wales or call 111. If the surgery is open and the problem cannot wait for routine care, phone the surgery and explain why it is urgent.
I want a routine appointment
Appointments can be made by telephone, online through NHS Wales App where available, or by calling at the surgery. Routine appointments are usually 10 minutes, so ask for longer if you know the issue needs more time.
I need repeat medicine
Order in person, by post, through local chemist collection arrangements, or via NHS Wales App where enabled. Allow 48 working hours and do not phone prescription requests.
I need results
Blood results are listed as available one week after the test. Phone between 11:00 and 13:00 or after 16:00 only. X-ray result calls are listed between 13:00 and 15:00 only.
I cannot travel to surgery
Request a home visit as early as possible in the morning if clinically appropriate. Lack of transport alone is not a reason to request a home visit.
I have a minor illness
In Wales, pharmacies can help with minor illness and Common Ailments Service queries. Use a pharmacy first where suitable, especially for coughs, colds, sore throat, hay fever, head lice and minor rashes.
North Road surgery and Cathedral View branch
North Road Medical Practice has a main surgery on North Road and a branch at Cathedral View Surgery. The two sites have different phone numbers, opening times and parking practicalities, so always check your appointment location before travelling.
| Site | Official details | Patient note |
|---|---|---|
| North Road Medical Practice | 182 North Road, Gabalfa, Cardiff, CF14 3XQ. Phone: 02920 619188. | Main surgery. North Road has ramp access to the front door but upstairs consulting rooms may involve stairs. |
| Cathedral View Surgery | Llanidloes Road, Gabalfa, Cardiff, CF14 2ST. Phone: 02920 522811. | Branch surgery. Official access guidance says roadside parking is more available here than at North Road. |
| Email contact | enquiries.W97020@wales.nhs.uk | Use email for non-urgent administrative contact only. Do not use email for urgent symptoms. |
| NHS 111 Wales listing | NHS 111 Wales lists North Road as the main surgery with Cathedral View as a branch. | Use NHS 111 Wales for urgent help when the practice is closed. |
North Road Medical Practice opening times
The official opening-times page lists North Road as open Monday to Friday from 8:00am to 6:00pm, with telephone answered until 6:30pm. Cathedral View has shorter branch hours on Wednesday and Friday, so do not assume both sites are open the same times.
| Day / site | Official listed access | Patient tip |
|---|---|---|
| North Road Monday–Friday | 8:00am to 6:00pm; telephone answered until 6:30pm | Use main number 02920 619188 and call earlier for time-sensitive help. |
| North Road weekend | Saturday and Sunday closed | Use NHS 111 Wales for urgent non-emergency help or 999 for emergencies. |
| Cathedral View Monday | 8:00am to 5:00pm; telephone answered until 5:00pm | Check branch location before travelling. |
| Cathedral View Tuesday | 8:00am to 5:00pm | Use branch number 02920 522811 for site-specific questions. |
| Cathedral View Wednesday | 8:00am to 12:00pm | Morning-only access is easy to miss. |
| Cathedral View Thursday | 8:00am to 5:00pm | Confirm appointment time before travelling. |
| Cathedral View Friday | 8:00am to 12:00pm | Morning-only access; do not leave urgent branch questions until afternoon. |
| Bank holidays | May affect opening times | Check directly with surgery or NHS 111 Wales. |
How to book an appointment at North Road Medical Practice
The official appointments page says surgery appointments run between 08:10 and 17:30. Appointments can be made by telephone, online using the NHS Wales App online booking service where available, or by calling at the surgery. Appointments can be booked up to a maximum of 5 weeks ahead.
Call 999 for chest pain, stroke signs, collapse, severe bleeding, unconsciousness or severe breathing difficulty.
Phone the surgery, use NHS Wales App where enabled, or attend the surgery during opening hours.
The practice says appointments can be booked up to 5 weeks ahead, but routine waits can be up to two weeks at busy times, especially if you want a specific GP.
Routine appointments are 10 minutes. Tell reception when booking if you need longer or have more than one problem.
The official appointment page says patients can ask reception if they would like a chaperone during consultation.
The practice says late arrival may mean you need to re-book for another day.
Hello, my name is [name]. My date of birth is [date of birth]. I am registered at North Road Medical Practice. I need help because [one clear sentence]. Is this suitable for a routine GP appointment, urgent same-day advice, nurse appointment, pharmacy, NHS 111 Wales, or another service?
NHS Wales App and online services
The official online services page says patients can digitally communicate with the practice through available routes and sign up for the NHS Wales App. Features made available by the practice may include requesting repeat prescriptions, updating personal information, and appointment functions where enabled, although the page notes online appointment booking may not always be available.
NHS Wales App
Use the NHS Wales App for repeat prescriptions and other enabled GP online services. You usually need to be registered with a Welsh GP practice and have verified login access.
Prescription requests
Online repeat prescription requests may be available through the app, but not every medicine or request will show online.
Update details
The practice says online services may allow patients to update personal information. You can also phone or visit the surgery to update details.
Login safety
Never share NHS login passwords, codes or medical-record access with unofficial websites, callers or messages.
Before you phone, book, or attend reception
A clear request helps the receptionist and clinician route your problem safely. This is useful for older patients, carers, students, people taking several medicines, and anyone who feels rushed when explaining symptoms.
I have had [symptom] for [time]. It is [getting worse / not improving / affecting sleep / affecting work]. I have tried [medicine or self-care]. I take [regular medicines]. I am worried because [reason]. I can attend [North Road / Cathedral View] and I need [routine / urgent / nurse / prescription / result] help.
North Road Medical Practice repeat prescriptions
The official prescriptions page says repeat prescriptions can be ordered in person, by post, through local chemist collection arrangements, or online through NHS Wales App where available. The practice asks patients to allow 48 working hours for prescription requests and says it cannot accept prescription requests over the telephone because this can lead to errors.
Order online
Use the NHS Wales App if repeat prescription ordering is enabled for your account and medicine list.
Order in person
Complete the request slip and hand it to the team, or use the appointment request drop-off box in the foyer of either practice site.
Order by post
Send a clear written request to North Road Medical Practice, 182 North Road, Gabalfa, Cardiff, CF14 3XQ. Include a stamped addressed envelope if needed.
Chemist collection
Some local chemists operate prescription collection services. Ask reception or your chemist how it works before relying on it.
| Prescription issue | What it usually means | Practical next step |
|---|---|---|
| Need regular long-term medicine | You may receive repeats between routine reviews. | Order early and attend medication reviews when requested. |
| Request by phone | The practice says telephone prescription requests are not accepted because of error risk. | Use in-person, post, chemist collection or online route instead. |
| Need medicine before weekend | 48 working hours excludes weekends and bank holidays. | Order before you are close to your last dose. |
| Batch repeat dispensing | You may not need to request each time if clinically suitable. | Ask your prescriber, practice nurse or community pharmacist if it is suitable for you. |
| Medicine missing from app | It may be acute, too early, due for review, hospital-issued or not enabled online. | Contact the practice using a safe non-urgent route and give medicine name, strength and reason. |
Pharmacy help, Common Ailments Service and urgent medicines in Wales
For minor illnesses, a pharmacy may be faster than a GP appointment. NHS 111 Wales says pharmacies in Wales can offer advice, over-the-counter medicines and the Common Ailments Service for some conditions. If you run out of regular medicine when the GP is closed, NHS 111 Wales pharmacy guidance can help you find emergency medicine supply options where available.
| Need | Best route | Why it helps |
|---|---|---|
| Minor illness | Ask a community pharmacy first where suitable. | Can help with coughs, colds, sore throat, hay fever, dry skin, head lice, indigestion and similar minor problems. |
| Common Ailments Service | Ask at a participating Welsh pharmacy. | May offer free NHS consultation and treatment for eligible common ailments. |
| Medicine advice | Ask pharmacist or use NHS medicines advice. | Many side-effect and medicine-use questions do not need a GP appointment first. |
| Urgent medicine when closed | Use NHS 111 Wales or ask a pharmacy about emergency supply. | Safer than waiting silently until the practice reopens. |
Test results: blood tests and X-rays
The official test-results page gives different phone windows for blood tests and X-rays. Do not phone outside those windows unless symptoms are worsening or the surgery has asked you to contact them.
| Result type | Official timing guidance | Patient action |
|---|---|---|
| Blood tests | Available one week after the date the tests were taken. | Phone between 11:00 and 13:00, or after 16:00 only. |
| X-rays | You should be advised when the results will be available when the X-ray is taken. | Phone between 13:00 and 15:00 only. |
| Hospital-ordered tests | Hospital tests may follow hospital clinic processes. | Check who ordered the test before chasing the GP surgery. |
| Worsening symptoms | Do not wait for results if symptoms become severe. | Use GP, NHS 111 Wales or 999 depending on urgency. |
Sick notes, fit notes and work evidence
Most UK employers should allow self-certification for the first 7 calendar days of sickness. If you need evidence after that, contact the practice using the normal appointment or admin route and give clear dates. If hospital treated you, ask the hospital team whether they should issue a fit note or discharge letter.
7 days or less
Use self-certification. Your employer may ask you to complete their own form.
More than 7 days
Ask the practice what route to use for a fit note and include exact dates.
Hospital care
If hospital treated you, hospital paperwork may be more appropriate than a GP note.
Employer letter
Do not use urgent appointment routes only for routine employer paperwork unless there is also a medical problem.
Home visits: when to request one
The official home-visit page says a home visit can be requested by telephoning the surgery as early as possible in the morning if appropriate. Reception will ask for details to decide whether a home visit is necessary and how urgent the call is. If a visit is arranged, it will be made by the on-call doctor.
| Situation | Likely route | Important note |
|---|---|---|
| Too ill to attend surgery | Phone as early as possible in the morning. | Reception will ask details so the doctor can assess urgency. |
| On-call doctor visit | If arranged, the on-call doctor makes the visit. | Keep your phone nearby and give clear address/access details. |
| Transport problem only | Arrange transport or ask about alternatives. | The practice says lack of transport is not a reason to request a home visit. |
| Immediate medical attention | Call 999. | Do not wait for a GP home visit in an emergency. |
Register with North Road Medical Practice
The official new-patients page says North Road welcomes registration requests from people living within or moving to the practice area. Registration is with the practice rather than one individual doctor, but patients may express a preference for a particular doctor and the preference will be recorded.
Ask reception if your address is likely to be accepted before completing forms.
The official page says GMS1 forms are available from reception.
The practice uses this to collect extra health information.
The practice invites students new to the area to register and links to online student registration.
If you take regular medicine, make sure you have enough while registration and records are processed.
Doctors, nurses and practice team
The official practice team page lists GPs, nurses, the practice manager and administrative staff. Working-day schedules were not shown on the accessible team page, so confirm individual clinician availability directly with reception.
| Team type | Officially listed examples | Patient note |
|---|---|---|
| Doctors | Dr Michelle Jayne McLean, Dr Stephen John Edwards, Dr Daniel Watkins, Dr Emily Morris, Dr Deenita Goricha, Dr Meghan Doherty | Ask for continuity if one doctor already knows your issue, but this may affect waiting time. |
| Nurses | Sister Lucy Danielsen and Sister Amy Bannington | Nurses may support reviews, vaccinations, smears, chronic disease management and travel health depending on clinic type. |
| Practice Manager | Jodie Miller | Useful for complaint, practice process or administrative escalation routes. |
| Administrative support | Prescribing clerk and GP support staff listed by the practice. | Admin staff help route requests but cannot replace clinical assessment. |
Clinics and services patients often need
The official medical services page lists visiting health professionals and practice services. Exact availability depends on staffing, appointment type, clinical need and site.
Parking, disabled access, hearing support and visiting the surgery
The official accessibility page says both North Road and Cathedral View have good access for patients with mobility issues. North Road has a ramp to the front door, but also has stairs with upstairs consulting rooms. Tell the practice when booking if stairs are difficult so alternative arrangements can be made.
Mobility access
North Road has a ramp at the front door. Ask ahead if you need a downstairs room or help because upstairs consulting rooms may involve stairs.
Parking
The practice says parking can be tricky at North Road because space is limited. Cathedral View has more roadside parking space.
Hearing support
A loop system is available for patients with hearing difficulties. Ask reception for help.
Large print
The practice says it can provide large print documents on request.
Hello, I have an appointment with North Road Medical Practice. I need help with [stairs / downstairs room / hearing loop / large print / carer support / mobility access]. Can this be added to my appointment notes?
HIW inspection and quality information for North Road Medical Practice
North Road Medical Practice is in Wales, so the relevant inspection body is Healthcare Inspectorate Wales, not the Care Quality Commission used in England. HIW lists North Road Medical Practice as an NHS GP surgery under Cardiff and Vale University Health Board and published a General Practice Inspection report in August 2024 for an inspection completed in April 2024.
Welsh inspection source
Use HIW rather than CQC when checking inspection information for a Welsh GP practice.
Latest listed report
HIW lists an April 2024 General Practice Inspection report, published on 15 August 2024.
Read the full report
Do not reduce inspection information to one copied sentence. Read the official report for findings and improvement plan details.
Check live status
Practice details and inspection pages can change, so use HIW for the latest available official record.
Raising a concern, complaints and feedback
The official raising-a-concern page says the practice follows the NHS Wales “Putting Things Right” procedure. If you are unhappy with the service, you can tell the practice. Complaints should be made to the Practice Manager by letter or telephone. The practice says complaints are acknowledged within 2 working days and a response is provided within 30 working days.
| Need | Best route | Patient note |
|---|---|---|
| Practice complaint | Contact the Practice Manager by letter or telephone. | Include dates, times, what happened and what outcome you want. |
| Health board concern | Cardiff and Vale Concerns Office or concerns@wales.nhs.uk. | Use if you are not satisfied with the practice explanation or need health-board guidance. |
| Urgent symptom | Phone the surgery, NHS 111 Wales or 999. | Do not use complaint routes for immediate clinical help. |
| Suggestion | Send suggestions for the attention of the Practice Manager. | Useful for service improvement comments. |
North Road Medical Practice map, directions and local travel notes
Main address: North Road Medical Practice, 182 North Road, Gabalfa, Cardiff, CF14 3XQ. Use the map for planning only. Confirm your appointment site before leaving because the practice also uses Cathedral View Surgery.
Before travelling
Check whether your appointment is at North Road or Cathedral View, and bring medicine packets, letters, forms, glasses or hearing aids if useful.
If you are late
Call the surgery as soon as possible. The appointment page says late arrival may require re-booking for another day.
If someone else is driving
Send the full address and postcode: 182 North Road, Gabalfa, Cardiff, CF14 3XQ.
Parking and stairs
North Road parking is limited and some consulting rooms are upstairs. Ask ahead if mobility is a concern.
What to do when North Road Medical Practice is closed
The official out-of-hours page says urgent medical attention between 6:30pm and 8:00am, and on bank holidays and weekends, is provided by the GP out-of-hours service. It can be accessed by telephoning 111 or 0345 46 47. Life-threatening emergencies should use 999 immediately.
| Problem | Use this service | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Severe chest pain, collapse, unconsciousness, severe bleeding, serious breathing difficulty, stroke signs. |
| Urgent but not life-threatening | Call 111 or use NHS 111 Wales | You need medical help and cannot wait until the surgery routinely opens. |
| Old 111 Wales access number | 0345 46 47 | The practice out-of-hours page also lists this route. |
| Minor illness | Local pharmacy / Common Ailments Service | Coughs, colds, sore throat, minor rash, hay fever, head lice, indigestion and similar minor issues. |
| Mental health emergency | 999 if immediate danger, NHS 111 Wales if urgent | Mental health emergencies should be treated as seriously as physical emergencies. |
Official source check and reference notes
Official sources checked before writing: North Road Medical Practice Cardiff official NHS Wales website, contact page, opening-times page, appointment page, home-visit page, telephone-consultation note, failed-appointments page, prescriptions page, online services page, test-results page, out-of-hours page, new-patients page, practice team page, accessibility page, training-practice page, medical services page, travel vaccines page, raising-a-concern page, NHS 111 Wales listing and Healthcare Inspectorate Wales.
Official links: official North Road Medical Practice website · official contact page · official opening times page · official appointments page · official prescriptions page · official test results page · official new patients page · official practice team page · official accessibility page · official HIW inspection page · official NHS 111 Wales service listing · official NHS 111 Wales
Why this page is built this way: real users search phone, address, opening times, Cathedral View, appointments, NHS Wales App, prescriptions, pharmacy, test results, home visits, doctors, new patient registration, student registration, parking, accessibility, complaints and HIW inspection. This guide answers those intents in one place while still linking users to official sources for final confirmation.