Millway Medical Practice: appointments, hours, registration and patient help
Trying to contact your GP in Mill Hill, book help online, register with the surgery, or work out whether to use NHS 111 instead? This guide puts the practical routes first: eConsult, phone booking, repeat prescriptions, test results, sick notes, access, map and CQC status.
Use this number for: appointment questions, booking or cancelling by phone, prescription problems, registration support, test result questions, sick note queries, or if online services are difficult.
Millway Medical Practice
2 Hartley Avenue
Mill Hill, London
NW7 2HX
Use the full address for maps, taxis, appointment letters and sat-nav. This avoids confusion with other Mill Hill or Millway results.
Get directionsMillway Medical Practice is a long-established NHS GP practice in Mill Hill. The official practice website says the practice began in 1972, moved to its current Hartley Avenue building in 1998, and serves a large local patient list with a wide healthcare team.
This page is written in plain British English for local patients, older people, carers, parents, students, new residents and anyone who feels unsure about booking a GP appointment. It explains what to do, what to say, what to bring, and when NHS 111 or 999 is the safer route.
Is Millway Medical Practice open today?
The official contact page lists Millway Medical Practice as open Monday to Friday from 7:30am to 6:30pm. Tuesday and Wednesday show extended hours from 6:30pm to 7:30pm, with reception closed. Saturday and Sunday are listed as closed. Always check the official practice website before travelling because bank holidays, staff training and local updates can change access.
| Day | Official listed opening time | Patient note |
|---|---|---|
| Monday | 7:30am to 6:30pm | Use eConsult early for online requests or phone if you cannot use online services. |
| Tuesday | 7:30am to 6:30pm Extended hours 6:30pm to 7:30pm | Reception is listed as closed during extended hours. Confirm your appointment instructions. |
| Wednesday | 7:30am to 6:30pm Extended hours 6:30pm to 7:30pm | Extended access is not the same as normal reception opening. Check before travelling. |
| Thursday | 7:30am to 6:30pm | Useful for prescription, registration and routine contact questions. |
| Friday | 7:30am to 6:30pm | Order medicines early before weekends and bank holidays. |
| Saturday | Closed | Use NHS 111 for urgent non-emergency help. |
| Sunday | Closed | Use 999 for emergencies, NHS 111 for urgent advice, or pharmacy for minor illness. |
Which service should you use?
This section helps you choose the right route before calling. It can save time and reduce stress.
Call 999 now
Use 999 for chest pain, stroke signs, severe breathing trouble, heavy bleeding, collapse, seizure, serious allergic reaction, or someone not responding.
Use NHS 111
Use NHS 111 when the practice is closed and you need urgent advice that is not life-threatening. You can also use NHS 111 online if you are not sure which service is right.
Contact Millway Medical Practice
Use the GP for ongoing symptoms, repeat medicine issues, sick notes, test result questions, referrals, long-term conditions and routine health problems.
Ask a pharmacy
Use a pharmacy for medicine advice, minor illness, collection questions and common health problems. Pharmacists can help with many minor conditions without a GP appointment.
How to book a Millway Medical Practice appointment
The practice uses eConsult as a main online access route for help or appointments. The eConsult page says requests are reviewed by a GP and patients should submit requests as early as possible. The practice also says appointments can be booked and cancelled by phone through the main number and option 1.
Use eConsult early
Use Millway Medical Practice eConsult for non-emergency health questions and appointment requests. A GP reviews the request and the response may include advice, treatment, signposting, or an appointment if needed.
Important: requests submitted after 4pm may not be reviewed until the next working day unless the problem is urgent.
Book or cancel by phone
Call 020 8959 0888. The official appointment information says you can book and cancel appointments by calling the main number, pressing option 1, and confirming your date of birth and phone number.
Good for: patients who cannot use eConsult, urgent same-day concerns, older patients, carers, or access problems.
Use online services and NHS App
The official online services page explains that online services can help with appointments, repeat prescriptions, and some GP record access. The NHS App may also help once your account is set up.
Tip: check your mobile number and email are correct before sending online requests.
Cancel if you cannot attend
If you no longer need an appointment, cancel as early as possible. This lets another patient use the appointment and helps reduce wasted clinical time.
Hello, my name is [your name]. My date of birth is [your date of birth]. I am a patient at Millway Medical Practice. I need help because [say the problem in one sentence]. Is there anything available today, this week, or as soon as possible?
You do not need to explain everything at once. Start with the main problem. The practice team may ask questions to help choose the safest route.
Helpful NHS App video for GP services
This NHS App video is included because many patients use the app for prescriptions, messages and GP-service tasks. Always follow Millway Medical Practice’s own eConsult, appointment and prescription instructions first.
How to register with Millway Medical Practice
NHS.uk currently shows Millway Medical Practice as accepting new patients. The official registration page also explains that some people may need help filling forms or providing address identification, and asks them to call the surgery for support.
Before starting, check whether your address is in the area the practice covers. Ask: “I live at this postcode. Can I register with Millway Medical Practice?”
Start from the official new-patient registration page or NHS.uk profile. Avoid old forms found on third-party websites.
You may need your full name, date of birth, address, phone number, email, previous GP and NHS number if known. Your NHS number is helpful, but you can still ask for help if you do not know it.
Proof of identity and address can make registration easier. If documents are difficult, call the surgery and ask what to do. Do not guess or use an address that is not yours.
If you take regular medication, tell the practice and your pharmacy as soon as you register. This helps reduce the risk of running out while records move from your previous GP.
What to bring to your GP appointment
Bringing the right information helps the doctor, nurse or practice team understand your problem faster. It can also prevent another phone call or second visit.
Millway Medical Practice repeat prescriptions
Order repeat medicines before you run out. Allow extra time before weekends, bank holidays, travel, or if your medicine needs review.
NHS App or online services
Use the NHS App or approved online services if repeat prescription ordering is available for your account. This is often the easiest route once your account is set up.
Practice website route
Use the official Millway Medical Practice website and online services guidance for current prescription instructions. Follow the current route shown by the practice.
Pharmacy support
Your community pharmacy can often help with prescription collection, medicine advice and repeat medicine questions. Ask your pharmacy what they can do for you.
Medication reviews
Some medicines need a review before more can be issued. Ask whether you need an appointment, blood test or medicine review if a repeat is delayed.
Millway Medical Practice test results and blood test questions
Many patients search for GP test results after a blood test, urine test, swab, X-ray, hospital letter or referral. Follow the instruction given when your test was arranged.
Ask when results are expected
Before leaving your appointment, ask when the result should be back and how you will hear. Some results take longer than others.
Use the advised contact route
The practice may ask you to phone, use a form, or wait for contact depending on the result type. Follow the instruction given to you.
Call if symptoms worsen
If symptoms get worse while waiting, do not wait for a routine result update. Contact the practice, NHS 111 or 999 depending on urgency.
Do not assume “no news”
Ask how the practice handles normal and abnormal results. Do not assume the result is safe if you remain unwell.
Sick notes, fit notes and work letters
A fit note is the note many employers ask for when you are off work because of illness. You may not need a GP fit note for the first few days of sickness because self-certification may apply.
Ask whether they need a self-certification form, a fit note, or a hospital letter.
If you need a fit note, use the practice website route if available or call reception and explain the dates you have been unwell.
Say when you became unwell, whether you are still off work, and whether a doctor or nurse has already reviewed you.
If you were treated in hospital, ask the hospital team whether they should provide a note or discharge letter.
Services patients often need
Exact services can change by staffing, appointment type, clinical need and local NHS pathways. The list below covers common GP practice needs patients search for.
Access, language support and visiting the practice
If access, language or hearing support matters to you, ask before your appointment. It is better to arrange help before arriving.
Access needs
Ask the surgery about step-free entry, wheelchair access, hearing support or any adjustment you need before visiting.
Parking and arrival
Use the postcode NW7 2HX for maps. Check local parking rules and allow extra time if your appointment is important.
Children and carers
If you are bringing a child or supporting another adult, bring useful documents, medicines and contact details.
Language and hearing support
Ask for interpreter support when booking if English is difficult. Ask about hearing support or other reasonable adjustments if needed.
Hello, I need help in [language]. Can you arrange an interpreter for my appointment, phone call or online request?
Millway Medical Practice map and directions
Address: Millway Medical Practice, 2 Hartley Avenue, Mill Hill, London, NW7 2HX. Use the map for planning only. Confirm your appointment time before leaving.
By car or taxi
Use postcode NW7 2HX. Ask the driver for 2 Hartley Avenue, Mill Hill, not only “Millway”. Check local parking before travelling.
By public transport
Use TfL, Google Maps or Citymapper for live routes to Mill Hill, Hartley Avenue and nearby bus or train stops. Timetables can change.
By walking
If you live locally, check the route and weather before leaving. Allow extra time if mobility is limited.
Before leaving home
Take your phone, appointment details, medicine list, glasses or hearing aids, and any paperwork the practice asked for.
What to do when Millway Medical Practice is closed
The official out-of-hours page explains that out-of-hours is from 6:30pm to 8am on weekdays and all day at weekends and bank holidays. Use the correct route for the level of urgency.
| Problem | Use this service | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing trouble, heavy bleeding, collapse, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | You need advice today and cannot wait for the practice to reopen. |
| Mental health crisis | Samaritans 116 123 or NHS 111 | You feel unsafe, overwhelmed, or need urgent mental health support. |
| Minor illness | Local pharmacy | Coughs, colds, sore throat, minor rash, medicine advice and pharmacy service queries. |
| Serious injury | A&E or urgent treatment service | Broken bones, serious cuts, head injury, severe pain, or urgent injuries. |
| Urgent prescription when closed | NHS 111 or pharmacy | If you are running out of important medicine, ask NHS 111 or a pharmacy what urgent route is available. |
Patient checklist before you call or visit
Reception or phone booking may need it to verify your record.
Make sure the practice can call you back.
Start with the main issue. You can explain more later.
Use words like “getting worse”, “today”, “child”, “elderly”, or “medicine running out”.
This helps the doctor or nurse avoid mistakes.
Use 2 Hartley Avenue, Mill Hill, London, NW7 2HX.
CQC rating and official status note
The Care Quality Commission lists Millway Medical Practice at 2 Hartley Avenue, Mill Hill, London, NW7 2HX, and shows the practice as Overall: Good. CQC also records safe, effective, caring and responsive as Good, and well-led as Outstanding.
Ratings can change after inspections or reviews. For live inspection information, use the official CQC listing and the official practice website rather than copying old ratings from third-party pages.
Official source check and reference notes
Publish-ready as of 29 May 2026: address, phone number, opening times, new-patient status, appointment routes, eConsult wording, registration notes, out-of-hours advice and CQC rating were checked against official NHS, Millway Medical Practice, eConsult and CQC sources. This independent guide may not update at the same time as NHS systems.
Main reference sources used: NHS.uk was used for the GP profile, address and new-patient status. The official Millway Medical Practice website was used for contact details, opening times, registration notes, appointments, online services and out-of-hours guidance. eConsult was used for online request guidance. CQC was used for the official rating and inspection status.
Official links: NHS.uk Millway Medical Practice profile · Official Millway Medical Practice website · Official contact and opening times · Official appointments page · Official book appointment page · Millway eConsult · Official new-patient registration · Official online services · Official out-of-hours page · CQC Millway Medical Practice listing · NHS 111 online · NHS App