Old Coulsdon Medical Practice: NHS GP surgery, appointments and patient help
Trying to contact Old Coulsdon Medical Practice, request an appointment, register as a patient or check what to do when the surgery is closed? This guide gives you the practical routes first: online consultation, opening times, prescriptions, test results, home visits, access, map and urgent NHS help.
Use this number for: appointment help if you cannot use online tools, home visit requests, prescription problems, registration questions, test result help after 10am, access needs, or urgent queries during opening hours.
Old Coulsdon Medical Practice
2A Court Avenue
Coulsdon, Surrey
CR5 1HF
Use the full address when planning travel. Do not confuse this surgery with other Coulsdon or Court House practice names.
Get directionsSat/Sun closed
Old Coulsdon Medical Practice is a local GP surgery for people in and around Old Coulsdon, Coulsdon and nearby Croydon/Surrey areas. Many patients come to this page because they want one clear answer: how to request help without using the wrong NHS route.
This page is written like a patient desk guide, not a formal leaflet. It explains what to click, what to say, what to bring and when to use NHS 111 or 999 instead of waiting for a GP reply.
Old Coulsdon Medical Practice opening times
The official Opening Hours page lists Old Coulsdon Medical Practice as open Monday to Friday from 8am to 6:30pm. Saturday and Sunday are listed as closed. The practice is also closed on bank holidays.
| Day | Listed opening time | Patient note |
|---|---|---|
| Monday | 8:00am to 6:30pm | Use online consultation or phone support if you cannot use the online form. |
| Tuesday | 8:00am to 6:30pm | Good for routine appointment and admin requests. |
| Wednesday | 8:00am to 6:30pm | Use NHS App or Contact us online for routine and urgent requests. |
| Thursday | 8:00am to 6:30pm | Order repeat medicines early if you need them before the weekend. |
| Friday | 8:00am to 6:30pm | Do not leave prescription or urgent admin queries until late afternoon. |
| Saturday | Closed | Extended access appointments may be available through the Primary Care Network. |
| Sunday | Closed | Use NHS 111, pharmacy support, urgent care or 999 depending on the problem. |
Which service should you use first?
This helps you avoid the wrong route and get support faster.
Call 999 now
Use 999 for chest pain, stroke signs, severe breathing trouble, heavy bleeding, collapse, seizure, serious allergic reaction, or someone not responding.
Use NHS 111
Use NHS 111 when you need urgent help and the GP is closed, or you are not sure which NHS service is right. Call 111 or use 111 online.
Contact Old Coulsdon Medical Practice
Use the GP for ongoing symptoms, repeat medicine issues, home visit requests, sick notes, test result questions, referrals, long-term conditions and routine health problems.
Ask a pharmacy
Use a pharmacy for medicine advice, minor illness, coughs, colds, sore throat, Pharmacy First conditions and prescription collection questions.
How to book an Old Coulsdon Medical Practice appointment
The official appointments page and Improving Access 2025 update explain that medical queries and appointment requests should be sent through the online consultation tool. You can access it from the practice website or the NHS App. If you do not have a smartphone, the reception team can guide you through the questions by phone.
Use Contact us online
The official appointments page lists Contact us online as a route for routine and urgent appointment requests. Use it for medical and admin requests that are not emergencies.
Tip: write what is wrong, when it started, what you have tried and what worries you most.
Use the NHS App
The official appointments page lists the NHS App route, using “contact the practice” via services. The NHS App can also help with some online NHS services.
Useful for: contacting the practice, cancelling appointments, prescriptions and some health record access.
Phone if online is difficult
If you do not have a smartphone or cannot use the online tool, call 01737 558288. Reception can guide you through the simple questions and help complete the online form.
Good for: older patients, carers, low internet confidence, urgent concerns, and access needs.
Cancel early if you cannot attend
The official appointments page asks patients to cancel as soon as possible, and at least 30 minutes before the appointment time. You can phone the practice or cancel online through the NHS App if signed up.
Why it matters: missed appointments waste NHS time and stop another patient being seen.
Hello, my name is [your name]. My date of birth is [your date of birth]. I am a patient at Old Coulsdon Medical Practice. I need help because [say the problem in one sentence]. I cannot use the online form. Can you help me complete the request or tell me the best next step?
If you are calling for a child, partner, elderly parent or someone you care for, say that clearly at the start.
How to register with Old Coulsdon Medical Practice
NHS.uk currently shows Old Coulsdon Medical Practice as accepting new patients. This does not always mean every address can register, so check whether your home is in the area the practice covers.
Use NHS Find a GP or contact the practice. Ask: “I live at this postcode. Can I register with Old Coulsdon Medical Practice?”
Start from the NHS profile or official practice website. If online registration is available, complete it carefully. If not, ask reception what to do.
You may need your name, date of birth, address, phone number, email, previous GP, NHS number if known and basic health information.
ID and proof of address can help. NHS guidance says you should not be refused GP registration only because you do not have ID, proof of address, immigration status, or an NHS number.
If you take regular medicine, tell the practice and your pharmacy when you register. This helps reduce the risk of running out while records transfer.
Old Coulsdon Medical Practice repeat prescriptions
The practice has a repeat prescriptions section and the appointments page explains emergency medication routes. Order early, especially before weekends, bank holidays, travel or medication reviews.
NHS App
Use the NHS App if repeat prescription ordering is available for your account. Choose your medicine, select your nominated pharmacy and submit the request.
Practice online route
Use the official practice website or Contact us online route for prescription guidance and medication contact where suitable.
Pharmacy help
Your local pharmacy can often help with medicine advice, side effects, repeat prescription process questions and prescription collection.
Emergency medication
If you have completely run out of essential medicine and cannot get a prescription from the GP, the official appointments page says NHS 111 can help with emergency prescription advice.
Old Coulsdon Medical Practice test results
The official Test Results page says patients should use the NHS App to check results. If you are not registered for the NHS App, the page says to send an enquiry via accuRx. If you do not have internet access, call after 10am Monday to Friday.
Check the NHS App first
The official test results page asks patients to use the NHS App to check their results where possible.
Use accuRx enquiry if needed
If you are not registered for the NHS App, the official page says to send an enquiry via accuRx.
Call after 10am if offline
If you do not have internet access, the official page says to call 01737 558288 after 10am Monday to Friday.
Do not ignore symptoms
Do not assume “no news” always means everything is fine. If you feel worse, use the right urgent service.
Home visits and housebound patients
The official appointments page says home visits are for patients who are housebound or terminally ill and feel they need a visit. The practice may initially arrange an urgent telephone consultation to gather more information before a visit by a paramedic practitioner or GP.
Sick notes, fit notes and work letters
A fit note is the note many employers ask for when you are off work because of illness. You may not need a GP fit note for the first part of sickness, because self-certification may apply.
Ask whether they need a self-certification form or a GP fit note.
If you need a fit note, use the online route if available or call reception and explain the date your illness started.
Say when you became unwell, whether you are still off work and whether you have already spoken to a doctor or nurse.
If you were treated in hospital, ask the hospital team whether they should provide a note or discharge letter.
What to bring to your GP appointment
Bringing the right things can save another call or second visit. This is helpful for new patients, carers, older patients and people taking several medicines.
Services patients often need
Exact services can change by staffing, appointment type, clinical need and local NHS pathways. The official appointments page lists appointments with doctors, nurses, healthcare assistants, a clinical pharmacist, a first-contact physiotherapist and appointments for medication and chronic health reviews.
Accessibility, language support and visiting the surgery
If you need extra support, tell the practice before your appointment. This can include hearing support, interpreter support, mobility help or help understanding information.
Mobility support
If you use a wheelchair, walking aid or need step-free access, call before travelling and ask which entrance or appointment route is best for you.
Parking and arrival
Use the full postcode CR5 1HF. Allow extra time for parking, local traffic, buses and finding the right reception desk.
Children and carers
Bring nappies, wipes, snacks, medicine details and a quiet activity for children. Carers should bring the patient’s details and any relevant consent if needed.
Language and hearing support
Ask for interpreter support when booking if English is difficult. Ask about text relay, BSL support or other reasonable adjustments if needed.
Hello, I need help in [language]. Can you arrange an interpreter for my appointment or phone call?
Old Coulsdon Medical Practice map and directions
Practice address: 2A Court Avenue, Coulsdon, Surrey, CR5 1HF. Use the map for planning only. Confirm your appointment time before leaving.
By car or taxi
Use postcode CR5 1HF. Ask the driver to use “Old Coulsdon Medical Practice, Court Avenue” rather than only “Old Coulsdon”.
By train
Coulsdon South and Coulsdon Town are useful local stations for the wider area. Check live walking and bus routes before travelling.
By bus
Use Traveline or Google Maps for live bus routes to Old Coulsdon, Court Avenue or nearby stops. Bus times can change.
Before leaving home
Take your phone, appointment details, medicine list, glasses or hearing aids and any paperwork the practice asked for.
What to do when Old Coulsdon Medical Practice is closed
| Problem | Use this service | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing trouble, heavy bleeding, collapse, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | You need advice today and cannot wait for the GP to reopen. |
| Extended access | Primary Care Network appointment route | Friday evening and Saturday appointments may be available through listed PCN extended access. |
| Mental health crisis | Samaritans 116 123 or NHS 111 | You feel unsafe, overwhelmed, or need urgent mental health support. |
| Minor illness | Local pharmacy | Coughs, colds, sore throat, minor rash, medicine advice and Pharmacy First queries. |
| Urgent prescription when closed | NHS 111 or pharmacy | If you have run out of important medicine, NHS 111 may help with emergency prescription advice. |
Patient checklist before you call or visit
Reception usually needs it to find your record.
Make sure the practice can call you back.
Start with the main issue. You can explain more later.
Use words like “getting worse”, “today”, “child”, “elderly”, or “medicine running out”.
This helps the GP or nurse avoid mistakes.
Use 2A Court Avenue, Coulsdon, Surrey, CR5 1HF.
CQC rating and official quality note
CQC currently shows Old Coulsdon Medical Practice overall rating as Good. CQC records can change, so users should always check the official CQC link below before relying on a rating for formal decisions.
The practice website also links to CQC and states the Care Quality Commission inspected and rated the practice Good.
Official source check and reference notes
Publish-ready as of 29 May 2026: this guide was checked against official NHS.uk, Old Coulsdon Medical Practice website, official opening hours, appointment, test result and CQC sources. This independent guide may not update at the same time as NHS systems.
Main reference sources used: NHS.uk was used for the official GP profile, NHS code, address and new-patient status. The official Old Coulsdon Medical Practice website was used for phone number, opening hours, appointment routes, Improving Access 2025, home visits, test results and out-of-hours information. CQC was checked for the current overall rating.
Official links: NHS.uk Old Coulsdon Medical Practice profile · Official contact page · Official opening hours page · Official appointments page · Official test results page · Improving Access 2025 update · CQC Old Coulsdon Medical Practice profile · NHS 111 online · NHS App
Why this matters: GP opening times, online forms, registration status, test result routes, extended access and CQC records can change. This page links users back to official sources so they can verify live details before calling, travelling or relying on the information.