Kingston Fairhill Medical Practice: NHS GP surgery appointments, hours and patient help
Trying to contact Fairhill Medical Practice in Kingston upon Thames? This guide helps you choose the right branch, request an appointment, register, order prescriptions, check test results, ask for a fit note, plan travel and use urgent NHS help when the surgery is closed.
Use this number for: Kingston Hill reception, appointment help, prescription questions, test result questions, registration support, access needs and general practice queries.
Fairhill Medical Practice
81 Kingston Hill
Kingston upon Thames, Surrey
KT2 7PX
Fairhill has more than one branch. Check your appointment message before travelling.
Get directionsFairhill Medical Practice serves patients across Kingston upon Thames from multiple sites, including Kingston Hill, Fairfield and Kingston University Grove Crescent during term time. This matters because the correct phone number, opening time and travel route can depend on the branch you use.
This page is written like a patient help desk. It explains what to do, what to say, what to bring and when to use NHS 111 or 999 instead of waiting for a GP reply. It is useful for Kingston residents, students, carers, older patients, parents, people new to the area and anyone who finds online GP systems confusing.
Kingston Fairhill Medical Practice opening times and appointment-request hours
The official Fairhill website lists different opening times for each branch. It also says appointment requests through the online form are available from 6am to 6.30pm Monday to Friday. Always check the official practice website before travelling because bank holidays, university term dates and local updates can change access.
| Branch or route | Official listed information | Patient note |
|---|---|---|
| Kingston Hill Branch | Monday to Friday 8.00am to 6.30pm | Main NHS profile site at 81 Kingston Hill, KT2 7PX. |
| Fairfield Branch | Monday to Friday 7.30am to 6.30pm | Located at 14 Fairfield South, KT1 2UJ. |
| Kingston University Grove Crescent Branch | Monday to Friday 8am to 5.30pm, university term time only | For Kingston University patients. Check term-time access. |
| Total Triage appointment form | 6am to 6.30pm Monday to Friday | Use the NHS App or official practice website. |
| Out of hours | Evenings, weekends and bank holidays | Use NHS 111 unless it is a life-threatening emergency. |
Fairhill Medical Practice branches in Kingston upon Thames
Fairhill Medical Practice has several listed branches. Use the exact branch name and postcode in your map app.
| Branch | Address | Phone |
|---|---|---|
| Kingston Hill Branch | 81 Kingston Hill, Kingston upon Thames, Surrey, KT2 7PX | 020 8546 1407 |
| Fairfield Branch | 14 Fairfield South, Kingston upon Thames, Surrey, KT1 2UJ | 020 8546 1771 |
| Kingston University Grove Crescent Branch | Kingston University Health Centre, Grove Crescent, Kingston upon Thames, Surrey, KT1 2DD | 020 8417 2204 |
Which service should you use before contacting Fairhill?
This quick guide helps you choose the right route. It can save time and reduce stress.
Call 999 now
Use 999 for chest pain, stroke signs, severe breathing trouble, heavy bleeding, collapse, seizure, serious allergic reaction, or someone not responding.
Use NHS 111
Use NHS 111 when you need urgent help and the GP is closed, or when you are not sure which NHS service is right. Call 111 or use 111 online.
Contact Fairhill Medical Practice
Use the GP for ongoing symptoms, repeat medicine issues, sick notes, test result questions, referrals, long-term conditions and routine health problems.
Ask a pharmacy
Use a pharmacy for medicine advice, minor illness, coughs, colds, sore throat, Pharmacy First conditions and prescription collection questions.
How to book a Kingston Fairhill Medical Practice appointment
The official appointments page says patients should complete a short online Total Triage form instead of phoning to book a doctor appointment where possible. The form can be accessed through the NHS App or the official Fairhill website.
Use the Total Triage form
The online form is available 6am to 6.30pm Monday to Friday. You describe your symptoms or needs, and a doctor reviews the request. The practice says this helps protect privacy and support patients more efficiently.
Important: complete one form per patient per day and focus on one specific issue.
Use the NHS App or NHS website
The appointments page says the form can be accessed via the NHS App or the practice website. The NHS App may also help with appointments, repeat prescriptions, records and test results where enabled.
Call if online is difficult
If you cannot complete the form online, call the correct branch. During busy times, the practice may need to call you back to complete the form. Use this route if you cannot use the internet safely.
Visit reception if needed
If online forms and phone calls are difficult, ask reception for help. Be aware that sharing sensitive medical details at reception may feel less private, so online forms are encouraged where possible.
Hello, my name is [your name]. My date of birth is [your date of birth]. I am registered with Fairhill Medical Practice. I need help because [say the problem in one sentence]. I cannot complete the online form. Can someone help me with the correct request route?
If you are calling for a child, partner, elderly parent or someone you care for, say that clearly at the start.
Helpful NHS App video for GP services
This video is useful if you want to understand the NHS App for prescriptions, appointments, records and some GP services. Always follow Fairhill Medical Practice’s own instructions for local appointment routes.
How to register with Kingston Fairhill Medical Practice
NHS.uk currently shows Fairhill Medical Practice as accepting new patients. The official patient information page links to registration routes for Kingston Hill, Fairfield and Kingston University. You should still check your address or student status before starting.
Use the official Fairhill registration page. It links to Kingston Hill, Fairfield and Kingston University registration routes. Students should use the Kingston University route only if it applies to them.
Use NHS Find a GP or contact the surgery. Ask: “I live at this postcode. Can I register with Fairhill Medical Practice?”
You may need your name, date of birth, address, phone number, email, previous GP, NHS number if known and basic health information.
ID and proof of address can help. NHS guidance says you should not be refused GP registration only because you do not have ID, proof of address, immigration status, or an NHS number.
The official registration page recommends new patients undertake a health check with a practice nurse. This helps update your record and start suitable care.
What to bring to your GP appointment
Bringing the right things can save another call or second visit. This is helpful for new patients, carers, older patients, students, parents and people taking several medicines.
Kingston Fairhill Medical Practice repeat prescriptions
The official repeat prescriptions page says you can order a repeat prescription through your NHS account, nominated pharmacy, or by email. It also says the practice does not take prescription requests over the phone and deals with medication queries after 10am.
NHS App / NHS account
Use your NHS account on the NHS website or in the NHS App. Choose your medicine, select your nominated pharmacy and submit the request.
Nominated pharmacy
Speak to your nominated pharmacy. Local pharmacies may help with ordering and collecting repeat prescriptions.
Allow 72 working hours
The official prescription page says your prescription will be ready for collection 72 working hours after the order has been received.
Emergency medicine
If you run out, need medicine urgently, or the surgery is closed, use NHS 111 emergency prescription guidance or call 111.
Fairhill Medical Practice test results and blood test questions
Many patients search for GP test results after a blood test, urine test, swab, X-ray, hospital letter, or referral. The Fairhill online services page says online services can be used to get test results where available.
Ask when results are expected
Before leaving your appointment, ask when the result should be back and how you will hear. Some results take longer than others.
Check online services if available
Some patients can see parts of their GP record or test information through the NHS App or online services. Availability depends on your account and practice settings.
Use the correct request type
The appointments guidance describes medical and admin request types. Test result questions may be handled through the practice’s online contact routes.
Do not ignore symptoms
Do not assume “no news” always means everything is fine. If you feel worse, use NHS 111 or 999 depending on urgency.
Sick notes, fit notes and work letters
A fit note is the note many employers ask for when you are off work because of illness. Fairhill online services say patients can use online services to get a sick certificate where available.
Ask whether they need a self-certification form or a GP fit note.
If you need a fit note, use the online request route or contact the correct branch and explain the date your illness started.
Say when you became unwell, whether you are still off work and whether you have already spoken to a doctor or nurse.
If you were treated in hospital, ask the hospital team whether they should provide a note or discharge letter.
Services patients often need at Fairhill Medical Practice
Exact services can change by staffing, appointment type, clinical need and local NHS pathways. The list below covers common GP surgery needs patients search for.
Parking, disabled access and visiting the surgery
The official contact page says disabled access is available and asks patients to tell reception if they have difficulty accessing the building. It also says patients who require disabled access or struggle with stairs should tell reception when booking so they can be seen downstairs in an appropriate consulting room.
Disabled access
Tell reception if you need disabled access, step-free help, downstairs room access, or support with stairs. Fairfield branch disabled access is listed at the rear of the building.
Parking and arrival
Kingston can be busy. Use the exact branch postcode and allow extra time for parking, traffic, school runs, university term time and public transport delays.
Children, students and carers
Bring medicine details, appointment messages and any university or carer details if relevant. Students should check whether the Grove Crescent branch applies to them.
Language and hearing support
Ask for interpreter support when booking if English is difficult. Ask about text relay, BSL support, or other adjustments if needed.
Hello, I need help in [language]. Can you arrange an interpreter for my appointment or phone call?
Kingston Fairhill Medical Practice map and directions
Main NHS profile address: Fairhill Medical Practice, 81 Kingston Hill, Kingston upon Thames, Surrey, KT2 7PX. Use this map for the Kingston Hill branch only. Confirm your appointment branch before leaving.
By car or taxi
Use the exact postcode from your appointment message. For Kingston Hill, use KT2 7PX. For Fairfield, use KT1 2UJ. For Grove Crescent, use KT1 2DD.
By bus
Use TfL, Traveline or Google Maps for live bus routes to Kingston Hill, Fairfield South or Grove Crescent. Bus routes and times can change.
By train
Kingston has rail links, but the best onward route depends on the branch. Check whether you need to walk, take a bus, or use a taxi from the station.
Before leaving home
Take your phone, appointment details, medicine list, glasses or hearing aids and any paperwork the surgery asked for.
What to do when Fairhill Medical Practice is closed
The official Fairhill website says if you need urgent medical advice between 6.30pm and 8am on weekdays, or during weekends and bank holidays, call NHS 111. For people aged 5 and over, NHS 111 online can also help.
| Problem | Use this service | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing trouble, heavy bleeding, collapse, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | You need advice today and cannot wait for the GP to reopen. |
| Mental health crisis | Samaritans 116 123 or NHS 111 | You feel unsafe, overwhelmed, or need urgent mental health support. |
| Minor illness | Local pharmacy | Coughs, colds, sore throat, minor rash, medicine advice and Pharmacy First queries. |
| Serious injury | A&E or urgent treatment centre | Broken bones, serious cuts, head injury, severe pain, or urgent injuries. |
| Urgent prescription when closed | NHS 111 or pharmacy | If you are running out of important medicine, ask NHS 111 or a pharmacy what urgent route is available. |
Patient checklist before you contact or visit
Kingston Hill, Fairfield and Grove Crescent are different locations.
Reception usually needs it to find your record.
The official guidance asks for one Total Triage form per patient per day.
Use words like “getting worse”, “today”, “child”, “elderly”, or “medicine running out”.
This helps the GP, nurse or pharmacist avoid mistakes.
Use the full branch address and postcode from your appointment message.
CQC rating and official quality note
CQC currently lists Fairhill Medical Practice at 81 Kingston Hill as Overall: Good. The CQC service listing also shows Good ratings for population groups including older people, families, people with long-term conditions and people experiencing poor mental health.
CQC ratings can change after inspections or reviews. Always check the official CQC profile before relying on a rating.
Official source check and reference notes
Publish-ready as of 29 May 2026: address, branch phone numbers, branch hours, appointment-request routes, online services, repeat prescription rules, registration status and CQC rating were checked against official NHS.uk, Fairhill Medical Practice and CQC sources.
Main reference sources used: NHS.uk was used for the official Kingston Hill GP profile, NHS code, address and accepting-new-patients status. The official Fairhill Medical Practice website was used for branch details, phone numbers, opening times, Total Triage, NHS App, registration, prescriptions and disabled access notes. CQC was used for the official quality rating.
Official links: NHS.uk Fairhill Medical Practice Kingston Hill profile · NHS.uk Fairhill Fairfield branch profile · Official Fairhill Medical Practice website · Official appointments page · Official registration page · Official repeat prescriptions page · CQC Fairhill Medical Practice profile · NHS 111 online · NHS App