Waterside Medical Practice: appointments, hours, eConsult, prescriptions and Hayling Island help
Waterside Medical Practice is an NHS GP surgery at Hayling Island Health Centre, Elm Grove, Hayling Island. This page is built as a task guide: contact reception, use eConsult and online forms, order repeat medicine, check test results, register, plan access/parking, use extended access correctly, and know when NHS 111 or 999 is safer.
Use this for: help if you cannot use online forms, appointment support, phone consultation requests, home visit requests before 10:30am, prescription problems, test-result queries, registration questions, access needs, guide-dog/separate-room requests, and extended-access booking questions.
Waterside Medical Practice
Hayling Island Health Centre
Elm Grove
Mengham
Hayling Island
Hampshire
PO11 9AP
Use “Hayling Island Health Centre, Elm Grove, PO11 9AP” in maps. This avoids confusion with other UK practices called Waterside.
Open directionsDecision hub: GP, eConsult, NHS App, pharmacy, NHS 111 or 999?
Choose the route that completes the task safely and quickly.
Call 999 now
Chest pain, stroke signs, severe breathing difficulty, collapse, heavy bleeding, seizure not stopping, sudden confusion, severe allergic swelling, overdose, serious injury or not responding.
Use eConsult / online form
Appointment request, admin request, sick note, test result question or non-emergency medical query where online access is suitable.
Phone reception
If you cannot use online services, need a phone consultation, need home visit discussion, need access support, or symptoms are worsening and you need same-day advice.
Use NHS App / NHS account
Repeat prescriptions, test results, health record, appointment checks/cancellations and vaccination record where enabled.
Use pharmacy first
Medicine questions, minor illness, coughs, colds, sore throats, tummy trouble, aches and pains. Pharmacists often have private consultation rooms.
Use NHS 111
Urgent issue when closed or unsure. NHS 111 online is for people aged 5 and over; call 111 for a child under 5.
Opening hours, enhanced access and walk-in warning
The official contact page lists Waterside Medical Practice open Monday to Friday and closed on weekends. Enhanced access is available through local hubs, but it is appointment-only.
| Day / access | Official detail | Patient tip |
|---|---|---|
| Monday | 8am–6:30pm | Use online form early if routine; phone if online is difficult. |
| Tuesday | 8am–6:30pm | Keep phone available after submitting request. |
| Wednesday | 8am–6:30pm | Good day for routine admin and medication queries. |
| Thursday | 8am–6:30pm | Check news/phone message for training closures. |
| Friday | 8am–6:30pm | Do not leave prescriptions or admin until late Friday. |
| Saturday/Sunday | Closed | Use NHS 111 for urgent non-emergency help; call 999 for emergencies. |
| Enhanced access | Weekday evening and Saturday appointments through local hub arrangements. | Not walk-in. Ask reception or NHS 111 when closed. |
| Hub location | Official Q&A names Waterlooville Health Centre as a hub site. | You may not be seen at Hayling Island Health Centre for extended access. |
Appointments: micro-step guide
The official appointment page says patients may be offered help by phone, face-to-face, video call, text or email. Phone, video, text or email can sometimes get help sooner.
Call 999 if symptoms are severe or life-threatening. Do not wait for online form reply.
Choose medical help, appointment, admin, test result or sick-note route as appropriate.
Write what started, when it started, whether it is worsening, what you have tried, and what help you want.
The practice may offer different consultation types; explain if one is not suitable for you.
Use 023 9246 2719. Reception can guide you to the right route.
Use NHS account/NHS App or phone during opening hours.
Hello, my name is [name]. Date of birth: [date]. I am registered at Waterside Medical Practice. I need help with [one clear issue]. It started [when]. It is [getting worse/not improving]. I have tried [self-care/medicine/pharmacy]. I am worried because [reason]. Is this best for eConsult, GP, nurse, pharmacist, NHS 111 or 999?
eConsult, online forms, NHS account and Patient Access
The practice’s online services page says eConsult can be used to request an appointment, request a sick note, ask about test results and contact the surgery about an admin request. NHS account can support repeat prescriptions, test results, records, appointment checks/cancellations and vaccination record.
| Task | Best online route | What to prepare |
|---|---|---|
| Appointment / medical request | eConsult or website online form. | Symptoms, duration, severity, self-care tried, pharmacy advice and availability. |
| Admin request | Website online forms. | Clear task, deadline, document type and contact details. |
| Sick note | Sick / fit note request form after more than 7 days off. | Job, dates, certificate type and reason. |
| Test result query | Test-results request form or phone. | Test type, date, who requested it and what answer you need. |
| Repeat prescription | NHS account/NHS App or repeat prescription request form. | Medicine item, strength, quantity and nominated pharmacy. |
| Online service account | NHS account or online-services registration. | Identity details; keep login secure and update contact details. |
Repeat prescriptions: 3-working-day rule and no phone requests
The official prescription page and 2025 prescription policy say prescription requests can take up to 72 hours / 3 working days and repeat requests are not accepted by phone.
NHS account / NHS App
Shows repeat medicine and dosage, so you can choose the items you need.
Practice repeat form
Use item description, strength, quantity, phone, email and nominated pharmacy confirmation.
Written request / reception form
You can ask reception for a repeat prescription request form to complete and return, or make the request in writing.
No phone request
The practice says repeat prescription requests are not taken by phone. The main prescription page also says not by email.
| Prescription issue | What it means | Action |
|---|---|---|
| Routine repeat | Medicine appears on your repeat list. | Use NHS App/NHS account, practice repeat form, reception form or written request. |
| Processing time | Usually 3 working days after ordering. | Order before the last few doses. Do not count weekends/bank holidays. |
| Pharmacy nomination | You need to choose where prescription is sent. | Change nominated pharmacy in app/website, via nominate form or at a pharmacy accepting repeats. |
| Medicine question | Pharmacist may answer common medicine questions. | Ask pharmacy about how/when to take medicine, side effects and over-the-counter options. |
| Medication review | The practice may ask you to attend regular review. | Book review promptly if repeat medicine is blocked or delayed. |
| Old medicines | Do not bin or flush medicine. | Take old medicine to the pharmacy you got it from or bring it to the surgery. |
| Urgent medication supply | 2025 policy says the practice cannot provide urgent medication supplies. | Plan ahead; if out of hours and clinically urgent, use NHS 111 or pharmacy advice. |
Hello, I am registered at Waterside Medical Practice. Name: [name]. Date of birth: [date]. I need repeat medication: [medicine name + strength + quantity]. My nominated pharmacy is [pharmacy]. I have [number] days left. Please let me know if a medication review is needed.
Local pharmacy help and collection planning
The official local-pharmacies page says three local pharmacies have a collection service and one is adjacent to the practice. It also says an out-of-hours rota keeps pharmacists open until 6:30pm weekdays, 5:30pm Saturdays and midday–1pm Sundays.
| Need | Best route | Tip |
|---|---|---|
| Prescription collection | Use nominated pharmacy after GP approval. | Check 3 working days have passed before chasing routine repeats. |
| Medicine side effect | Ask local pharmacist first if non-urgent. | Call 999 for severe allergic swelling, breathing difficulty or collapse. |
| Minor illness | Pharmacy can advise on coughs, colds, sore throats, tummy trouble, aches and pains. | Many pharmacies have private rooms for sensitive questions. |
| Emergency supply | Ask pharmacy / NHS 111 depending on urgency. | The practice policy says it cannot provide urgent medication supplies. |
Test results: NHS account, phone or request form
The official test-results page says the practice will contact you if results show that you need more tests or treatment. Once a doctor has reviewed results, you can view them in NHS account or phone the practice.
If a hospital or clinic ordered it, contact that hospital/clinic first because they usually explain their own result.
Results may appear after a doctor has reviewed them.
Call 023 9246 2719 and ask whether the result has arrived and been reviewed.
Use the test-results request route and someone will be in touch.
The practice says it will contact you if more tests or treatment are needed.
Hello, I am asking about a test result. My name is [name], date of birth [date]. The test was [blood/urine/x-ray/other] on [date]. It was requested by [GP/hospital/clinic]. Can you tell me whether it has been reviewed and what the next step is?
Sick notes / fit notes: 7-day rule
The official sick-note page says if you have been off work sick for more than 7 days, fill out a sick-note request form. If you have been off for 7 days or less, your employer should not ask for GP medical evidence.
| Situation | Best route | What to prepare |
|---|---|---|
| Off work 7 days or less | Self-certify. | Exact dates and employer form. |
| Off work more than 7 days | Use sick / fit note request form. | Job, date needed from/to, condition and work limitation. |
| Could work with changes | Form includes altered hours, altered duties, phased return and workplace adaptation options. | Be specific about what would help you return. |
| Hospital care | Ask hospital team first. | Hospital clinicians can often provide evidence for their treatment/recovery period. |
| Urgent symptoms | Use appointment/urgent route, not admin form only. | Do not hide worsening symptoms in a fit-note request. |
Home visits: request before 10:30am if genuinely needed
The official appointment page says the practice is better equipped to assess many patients at the surgery and home visits are not an emergency visiting service. If you request a home visit, do so before 10:30am. Agreed visits usually take place between 1pm and 3pm.
| Home visit point | Official detail | What to say |
|---|---|---|
| Request timing | Before 10:30am. | Call early with symptoms and why patient cannot attend surgery. |
| GP callback | GP will call back to understand the problem and decide best route. | Keep phone available. |
| Visit timing | Agreed home visits usually take place between 1pm and 3pm. | Make sure access to the home is possible. |
| Emergency symptoms | Call 999. | Home visits are not emergency ambulance care. |
| Why surgery may be better | Practice has better lighting, ECG, oxygen and nebulised salbutamol if required. | Attend surgery if you can safely do so and the practice advises it. |
Register with Waterside Medical Practice
NHS.uk currently shows Waterside Medical Practice as accepting new patients. The official registration page says to check the catchment area before filling in a registration form.
Use the practice catchment checker or NHS GP finder before starting the form.
The practice says you can fill out the new-patient registration form online or download a paper form.
The practice says it is helpful to have your NHS number.
The form asks for previous GP surgery, basic health and medical information, email, phone and postcode.
Before changing GP, keep medicine box photos/list and enough supply while records transfer.
Wheelchair access, disabled parking, lift and guide-dog support
The official contact page gives strong access detail for this practice. Use it to plan visits for wheelchair users, older patients, carers and people with visual impairment.
Step-free entrance
No steps at the entrance. Heavy fire doors may need reception assistance.
Disabled parking
Dedicated disabled parking spaces are immediately outside the front entrance.
Lift and toilets
Two disabled toilets, one on each floor, and a lift to access both floors.
Guide dogs
Guide dogs are welcome. Ask reception for a separate side room if allergy/fear concerns apply.
Hello, I have an appointment/request at Waterside Medical Practice. I need help with [wheelchair / disabled parking / lift access / large print / guide dog / separate room / carer support]. Can this be added to my appointment notes before I attend?
CQC rating: Overall Good, older people group Outstanding
CQC lists Waterside Medical Practice as Overall Good. The 2019 inspection summary says the practice had about 8,600 registered patients and a high proportion of patients aged over 65. CQC carried forward Good ratings for safe, caring and responsive, rated effective and well-led Good, and rated the older people population group Outstanding.
| CQC item | Official detail | Patient meaning |
|---|---|---|
| Overall rating | Good. | CQC says the service was performing well overall. |
| Latest inspection summary update | Updated 21 November 2019. | Use current CQC page for latest rating display. |
| Older people group | Outstanding. | Useful for local older-patient care context. |
| Population | Approximately 8,600 registered patients in the inspection background. | Large local surgery; online forms and pharmacy routes can reduce phone pressure. |
| Clinical team in report | Partners, salaried GP, GP retainer, nursing team, paramedic and healthcare assistants were noted. | Patients may be directed to the right professional, not always a GP. |
Map, directions and Hayling Island visit checklist
Address: Waterside Medical Practice, Hayling Island Health Centre, Elm Grove, Mengham, Hayling Island, Hampshire, PO11 9AP. Use this map for planning only and confirm appointment details before travelling.
Before travelling
Check appointment time, consultation type, medicines, forms, samples, test letters, glasses/hearing aids, carer notes and access needs.
Send to driver/carer
Waterside Medical Practice, Hayling Island Health Centre, Elm Grove, Mengham, Hayling Island, PO11 9AP. Phone: 023 9246 2719.
If attending for prescription
Check request was approved, nominated pharmacy is correct, and 3 working days have passed.
If attending for home visit query
Phone before 10:30am instead. Emergency symptoms need 999, not a GP home visit.
Feedback, complaint or access problem: record facts first
The homepage links to NHS Friends and Family Test and feedback/complaints. A short factual record helps the practice respond.
I am raising this because I could not complete [appointment / prescription / test result / registration / access need] on [date]. I tried [eConsult / NHS App / phone / reception]. The issue was [short facts]. The impact was [medicine delay / missed care / confusion / access problem]. Please confirm the correct route and how this can be resolved.
When Waterside Medical Practice is closed
The official contact page says to use NHS 111 online or call 111 if you need medical help when the practice is closed. NHS 111 online is for people aged 5 and over; call 111 for a child under 5.
| Problem | Use this | Examples |
|---|---|---|
| Life-threatening emergency | 999 | Chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | Too unwell to wait, unsure where to go, practice closed. |
| Child under 5 needing urgent help | Call 111. | NHS 111 online is for people aged 5 and over. |
| Medicine issue | Pharmacy / NHS 111 if urgent | Emergency supply, side effects, stock issue. |
| Routine admin | Wait for practice route | Fit notes, routine results, registration, forms and letters. |
Official action links used
Use these after reading the practical steps above. They are grouped by task so patients do not land on the wrong page.
Official Waterside Medical Practice website · Contact, hours and access · Appointments · Contact us online / eConsult · Managing health online · Prescriptions · Repeat prescription form · Local pharmacies · Test results · Sick notes · Register with surgery · NHS profile · CQC profile