The Nelson Medical Practice | NHS GP Surgery Nelson

Emergency first: MedicalPracticeUK.org is an independent information website, not The Nelson Medical Practice or the NHS. Call 999 for a life-threatening medical or mental-health emergency. For urgent medical help that is not life-threatening when the practice is closed, use NHS 111 online or call 111.

Raynes Park / Wimbledon NHS GP guide

The Nelson Medical Practice: appointments, Accurx, opening hours and patient help

The Nelson Medical Practice is an NHS GP surgery at 220 Kingston Road, London, SW20 8DA, serving patients in the Raynes Park, Wimbledon and wider Merton area. Urgent and routine appointment requests follow different routes, so choosing the right one is more useful than simply trying to book the next available GP slot.

Choose the right route Appointments & Accurx Address & map

1. Tell the practice what you need

2. Request is triaged Urgency, preferred clinician and the most appropriate member of the multidisciplinary team are considered.

3. Appropriate route Same-day team, routine GP, nurse, pharmacist, phone, video, text or face-to-face care.

Current GP reception number

020 3826 0826

Phone lines are open 8:00am–6:30pm Monday to Friday. Use this number for urgent appointment requests, help when you cannot use Accurx, home visits, prescription questions, registration, test results and access or communication needs.

Call reception Official practice website

Current patient address

The Nelson Medical Practice
220 Kingston Road
London
SW20 8DA

This is the current address used by the practice website, NHS.uk and recent NHS employer records.

Open directions

Telephone

020 3826 0826

Postcode

SW20 8DA

Routine online route

Accurx

CQC

Good — historical inspection

Fast answer: The Nelson Medical Practice is at 220 Kingston Road, London, SW20 8DA. The current reception number is 020 3826 0826. Phone lines operate 8:00am–6:30pm Monday to Friday. Routine GP requests can be submitted through Accurx and are triaged, with the practice saying patients should receive a response by 6:30pm at the end of the next working day. Urgent same-day requests should be made by phone or in person.

Searching for “Nelson Medical Practice” in Nelson, Lancashire? This page is about The Nelson Medical Practice in south-west London, not a GP surgery in the Lancashire town of Nelson. For a visit to this practice, use 220 Kingston Road, London, SW20 8DA.

Start here: urgent and routine requests use different routes

The Nelson does not handle every patient request in the same way. Use the route below rather than sending an urgent problem through a routine form and waiting.

You need	Start here	What happens next
Life-threatening emergency	Call 999	Do not wait for Accurx, reception or a GP callback.
Urgent same-day clinical help	Phone 020 3826 0826 or attend reception.	A Patient Care Navigator gathers information for the Same Day Team and you may need to attend at short notice.
Routine GP appointment	Use Accurx.	The request is triaged and the practice says you should receive a response by the end of the next working day.
Cannot use Accurx	Phone or visit reception between 8:00am and 6:30pm on a weekday.	A Patient Care Navigator can gather the information needed to direct your care.
Home visit	Call as soon after 8:00am as possible.	The practice phones first to understand the patient’s needs.
Repeat prescription	Use NHS App/NHS account where possible.	Allow three working days before expecting collection from the nominated pharmacy.
Test result	Check NHS App first, or phone/visit after 11:00am.	Use Accurx if you need to ask a clinician about the result.
New-patient registration	Check the practice catchment then register online or collect a paper form.	Out-of-area registration uses a separate process.
Urgent care when the surgery is closed	NHS 111	Call 111 for a child under 5 rather than using NHS 111 online.

For general NHS GP help beyond this specific practice, see the MedicalPracticeUK NHS GP patient guide.

Opening hours: reception is open longer than the phone lines

The current practice contact page distinguishes reception opening hours from the main GP telephone-line hours. This matters if you see an early-morning, evening or Saturday opening time online.

Day	Reception opening	Main phone line
Monday	7:00am–8:00pm	8:00am–6:30pm
Tuesday	7:00am–8:00pm	8:00am–6:30pm
Wednesday	7:00am–8:00pm	8:00am–6:30pm
Thursday	7:00am–8:00pm	8:00am–6:30pm
Friday	7:00am–8:00pm	8:00am–6:30pm
Saturday	8:00am–5:00pm	Weekday phone-line hours do not apply
Sunday	Closed	Closed

Do not assume a 7:00am–8:00pm building opening means routine phone access for 13 hours. The practice separately publishes its main phone lines as open 8:00am–6:30pm Monday to Friday.

Check current contact details and opening hours

Urgent vs routine GP appointments

Urgent clinical problem

For an urgent clinical appointment or same-day review, the current appointment page tells patients to telephone the practice or attend in person. Patient Care Navigators ask questions so the request can be directed to the most suitable clinician or pathway.

Call 020 3826 0826 or attend reception.
Do not rely on a routine Accurx request if the problem genuinely needs same-day attention.

Explain what is happening.
The Patient Care Navigator needs enough information to help the Same Day Team assess urgency. The practice says information given to its navigators is treated confidentially.

Be ready to attend.
If the team decides you need to be examined, the practice may ask you to come to the surgery at short notice.

Routine GP problem

Routine GP appointment requests can be made through Accurx Patient Triage. The current practice guidance says the request is triaged and you should receive a response by 6:30pm at the end of the next working day.

Open the official appointment page and follow the Accurx request link.
Choose the medical-problem route rather than an administrative form.

Answer the clinical questions.
You can also indicate whether you would prefer a particular GP where the form provides that choice.

Tell the practice how you prefer to consult.
Depending on the problem, consultations may be offered by telephone, face to face, video, text or email.

Watch for the practice response.
The practice routes requests to the professional or pathway it considers most appropriate.

Who might deal with your request?

GP or same-day clinician

A GP or another appropriate clinician may deal with urgent or ongoing medical problems.

Practice nurse / advanced practitioner

Some clinical issues can be handled safely by the nursing or advanced-practice team rather than a GP.

Pharmacy

Minor illness may be suitable for Pharmacy First or another community-pharmacy consultation.

Allied health professional

The Nelson’s wider team includes roles such as physiotherapy, paramedic, mental-health and social-prescribing support.

You can state a preference. Tell the practice if you would prefer a particular clinician, telephone or face-to-face consultation, an interpreter, a chaperone, or another communication/access adjustment.

Official appointment guidance Accurx and NHS App guidance

Named GP and clinical-team continuity

Every Nelson patient has a named GP, but the practice also groups patients into clinical teams. This is intended to provide continuity when the named GP is not working on a particular day.

Named GP

Your named accountable GP helps coordinate care, but you can still see or speak with another appropriate doctor or nurse.

Your clinical team

The practice says a member of your clinical team reviews correspondence and test results and tries to maintain continuity for ongoing health problems.

For an ongoing problem, the practice encourages patients to try to use a doctor from their clinical team where practical. For urgent problems, availability and clinical need may be more important than clinician preference.

See the current Nelson clinical team

Home visits: contact the practice soon after 8am

Home visits are for housebound patients who need GP care and cannot reasonably attend the practice. The Nelson asks patients to make the request as soon after 8:00am as possible.

Ways to request a visit

Call 020 3826 0826.
Speak to reception in person during opening hours.
Use the current practice GP-services email where appropriate.

What happens next

The practice says it will telephone first to understand what you need before the visit is arranged. That allows the clinical team to decide how best to respond.

A home visit is not an emergency-response service. Call 999 if someone is seriously ill or injured and their life is at risk.

Repeat prescriptions: three working days and no phone orders

The easiest repeat-prescription route is the NHS App / NHS account. The practice says repeat requests are normally ready for collection from the nominated pharmacy three working days after ordering.

Prescription route	How to use it
NHS App / NHS account	Select the repeat medicine and send the request directly to the practice system.
Registered pharmacy	Your pharmacy may be able to request regular medication for you.
Paper repeat slip	Bring the request to the surgery during opening hours.
Email	The practice also accepts prescription requests by its published GP-services email route.
Telephone	The practice does not accept routine repeat-prescription requests by phone.
Expected time	Allow three working days before expecting collection from your nominated pharmacy.

New medicine is different from a normal repeat. If the medicine is not already on your medical record, the practice says it needs clinician authorisation. Relevant clinic or hospital documentation may be needed.

Medication review due? The practice may ask you to attend a regular medication review before continuing a repeat prescription.

Official Nelson prescription instructions NHS App

For broader prescription troubleshooting, see the MedicalPracticeUK medication guide.

Test results: check the NHS App, or contact the practice after 11am

Once a doctor has reviewed the result, patients can view available information through the NHS App/NHS account or contact the surgery. The practice asks patients who phone or visit about results to do so after 11:00am.

Check your NHS App first.
The practice says the result may include the value or scan report, an explanation of the test and the clinician’s comment.

Look for the clinician’s instruction.
Examples may include no further action or advice to arrange a routine call to discuss the result.

If follow-up is required, use Accurx.
The practice recommends consulting with the doctor who requested the test, or your usual doctor, where practical.

Follow up every investigation.
The Nelson explicitly says patients are responsible for making sure they have received their results. The practice says it will proactively call or write when a result is urgent or serious.

Do not assume silence means every result is normal. If several tests were arranged, check that each result has appeared and follow the clinician’s recorded advice.

Official Nelson test-result instructions

Register with The Nelson Medical Practice

NHS.uk currently shows Nelson Medical Practice as accepting new patients. Start by checking whether your address is inside the practice catchment.

Check the catchment area.
Use the postcode search on the official registration page before completing the standard registration route.

Register online or collect a paper form.
Paper registration forms are available from reception 10:00am–6:00pm.

Have your NHS number if you know it.
The practice says it is helpful for matching your record.

Your named GP will be allocated by the practice.
You can still consult other Nelson doctors and nurses, and you can speak to reception if you have a named-GP preference.

Out-of-area registration

The Nelson does accept some patients who live outside the normal catchment, but this uses a separate process and cannot be completed through the standard online registration form. The practice says the applicant must live in England.

Important limitation: an out-of-area registration does not include home visits or urgent treatment when you cannot attend the practice. The practice also warns that some referral services are address-based, so an out-of-area address can occasionally affect where a referral can be accepted.

Official Nelson registration and out-of-area rules NHS Nelson Medical Practice profile

Local services that may be faster than a routine GP appointment

The Nelson publishes several local and self-referral routes. Using them where appropriate can avoid waiting for a GP appointment that is not actually required.

Pharmacy First

Community pharmacies can assess and, where appropriate, supply treatment for seven conditions: earache in children aged 1–17, impetigo, infected insect bites, shingles, sinusitis, sore throat and uncomplicated UTI in women aged 16–64.

Merton Uplift

Adults aged 18 and over who live in Merton or are registered with a Merton GP can access the local primary-care mental-health service.

Physiotherapy self-referral

The practice publishes a Merton physiotherapy self-referral route for musculoskeletal problems, reducing the need to obtain a GP referral first for suitable conditions.

Pregnancy care

Pregnant patients can self-refer directly to a local maternity service rather than booking a GP appointment solely for the referral.

Social prescribing

The practice’s social-prescribing link workers can support patients whose needs involve wellbeing, social isolation, long-term conditions or community support.

NHS Health Check

Eligible adults can use preventive health-check services, including blood-pressure and cardiovascular-risk assessment routes.

Browse current Nelson services Pharmacy First conditions and appointment routes

Wheelchair access, BSL, hearing support and other adjustments

Physical accessibility

Step-free entrance.
Wheelchair access.
Disabled parking.
Disabled WC.
Audio induction loop.
Signing service listed.

Communication support

Text relay is available for people who are D/deaf, hearing impaired or have a speech impairment.
A British Sign Language interpreter can be arranged when the practice is contacted before the visit.
Tell the practice when booking if you need an interpreter, chaperone or another communication adjustment.

If you need website information in a different format, the practice’s accessibility statement lists requests such as large print, Easy Read, audio recording or braille.

Current physical-access details Website and communication accessibility

Complaints and feedback

The practice encourages patients to raise a problem directly when it occurs where possible, but a formal complaint can also be submitted through the online complaints form, a paper feedback form or by discussing the issue with the Operations Manager.

Complaint stage	Published Nelson approach
Acknowledgement	The practice says it will acknowledge the complaint within five working days.
Investigation	The practice investigates what happened and keeps the complainant updated.
Resolution target	The published procedure says it aims to resolve complaints as quickly as possible and within 40 days.
Complaint for another adult	Patient consent is normally required because of confidentiality obligations.

Official complaints procedure

CQC Good rating: inspection dates and address discrepancy

The Care Quality Commission currently displays The Nelson Medical Practice as Good overall, with Safe, Effective, Caring, Responsive and Well-led all shown as Good.

CQC record	Published detail	Context
Overall rating	Good	All five key questions are displayed as Good.
Inspection visit	12 October 2016	This was the announced comprehensive inspection.
Report published	11 January 2017	The current rating is historical rather than a new 2026 inspection.
Latest data review	6 July 2023	CQC said it had not found evidence requiring reassessment at that stage.
CQC address shown	Kingston Road, Wimbledon, London, SW19 8DA	This differs from the current practice/NHS address of 220 Kingston Road, London, SW20 8DA.
CQC telephone shown	020 3866 3400	The live practice website currently publishes 020 3826 0826 for patients.

Use CQC for regulation and inspection history, not for the current journey or patient phone number. For a present-day visit, use 220 Kingston Road, London, SW20 8DA and 020 3826 0826, which are the details currently published by the practice and NHS.

Live CQC Nelson Medical Practice profile

Map and directions to The Nelson Medical Practice

The Nelson Medical Practice
220 Kingston Road
London
SW20 8DA

Current patient-facing address shown for directions. The practice website says patients can reach the site by bus, tram or train and links to Traveline for journey planning.

Before travelling: check that your consultation is face to face rather than telephone/video, use postcode SW20 8DA, and tell the practice in advance if you need wheelchair, BSL, interpreter or another adjustment.

When The Nelson Medical Practice is closed

Situation	Use this route
Life-threatening medical or mental-health emergency	Call 999.
Urgent but not life-threatening, age 5+	Use NHS 111 online or call 111.
Urgent help for a child under 5	Call 111 rather than using NHS 111 online.
Minor illness suitable for pharmacy	Use a community pharmacy or Pharmacy First service where eligible.
Routine prescription, registration, fit-note or test-result query	Use the relevant Nelson route when normal service resumes.

Official sources used

Last verified: 21 September 2026.

The Nelson Medical Practice FAQs

Where is The Nelson Medical Practice?

The current patient-facing address is The Nelson Medical Practice, 220 Kingston Road, London, SW20 8DA. This is the south-west London practice serving the Raynes Park, Wimbledon and Merton area, not a GP surgery in Nelson, Lancashire. The current reception number is 020 3826 0826.

What are The Nelson Medical Practice opening hours?

The practice currently lists reception opening from 7:00am–8:00pm Monday to Friday, 8:00am–5:00pm Saturday and closed Sunday. Its main telephone lines are separately listed as open 8:00am–6:30pm Monday to Friday.

How do I get an urgent appointment at The Nelson Medical Practice?

For an urgent clinical appointment or same-day review, phone 020 3826 0826 or attend the practice in person. A Patient Care Navigator will ask questions so the request can be triaged by the appropriate team. If you need to be examined, you may be asked to attend at short notice.

How do I request a routine GP appointment?

Routine GP appointment requests can be submitted through Accurx from the practice appointment page. The practice says requests are triaged and patients should receive a response by 6:30pm at the end of the next working day. If you cannot use Accurx, phone or visit reception during weekday service hours.

How do I request a home visit?

If you are housebound and need a home visit, contact the practice as soon after 8:00am as possible by phone, reception or the published GP-services email route. The practice says it will telephone first to understand what you need before arranging the visit.

How long do Nelson repeat prescriptions take?

The practice says prescriptions can usually be collected from the nominated pharmacy three working days after the request. NHS App or NHS account is the preferred repeat-prescription route. The practice does not accept routine repeat-prescription orders by telephone.

How do I get my test results from The Nelson Medical Practice?

Check the NHS App or NHS account first. Once a doctor has reviewed the result, you can also use the practice’s online test-results route or phone or visit after 11:00am. If follow-up is required, the practice recommends using Accurx and, where possible, consulting the clinician who requested the investigation or your usual doctor.

Is The Nelson Medical Practice accepting new patients?

NHS.uk currently shows Nelson Medical Practice as accepting new patients. Check the practice catchment and register online, or collect a paper form from reception between 10:00am and 6:00pm. Out-of-area registration uses a separate process and has limitations including no home visits when you cannot attend the surgery.

Why does CQC show different Nelson Medical Practice contact details?

The live CQC regulatory profile currently shows Kingston Road, Wimbledon, London, SW19 8DA and telephone 020 3866 3400. The current practice website, NHS.uk and recent NHS records instead use 220 Kingston Road, London, SW20 8DA and 020 3826 0826. Use the current practice/NHS details for patient contact and travel, and the CQC profile for inspection history.

Is The Nelson Medical Practice’s CQC Good rating a recent inspection?

No. CQC currently displays The Nelson Medical Practice as Good overall across Safe, Effective, Caring, Responsive and Well-led. The comprehensive inspection visit took place on 12 October 2016 and the report was published on 11 January 2017. CQC reviewed available information again on 6 July 2023 and did not find evidence requiring reassessment at that stage.

Independent information notice: MedicalPracticeUK.org is not The Nelson Medical Practice, NHS South West London, the NHS or the Care Quality Commission. Appointment capacity, Accurx availability, Saturday services, registration status and contact details can change. Use the official practice and NHS links above for anything affecting an immediate appointment or journey.