Emergency first: This is an independent patient guide, not NHS Scotland, not NHS 24, not NHS Fife and not Tayview Medical Practice. Call 999 now for chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, severe burns, seizure not stopping, severe allergic reaction, overdose, serious injury, acute confusion, or someone not responding. If it is urgent but not life-threatening when the practice is closed, call NHS 24 on 111.
Newport-on-Tay and Tayport GP action guide
Tayview Medical Practice: phone appointments, hours, prescriptions, test results and NHS 24 help
Tayview Medical Practice provides NHS Scotland GP services from Newport Surgery and Tayport Surgery. This guide gives practical actions first: when to phone from 8am, what to do if the queue is full, how urgent triage works, how to order repeat medicine, when to call for results, how to request a fit-note renewal, and which branch is open.
Need GP help?
Phone route8am appointments, urgent triage and branch choice.
✓Right route chosen
Main practice phone
Use this for: appointments from 8am, urgent same-day requests, nurse or healthcare assistant appointments, home visits before 10am, test results after 2pm, fit-note renewal after 10am, prescription questions, interpreter support, disabled-access help, and if you are unsure whether to use GP, Pharmacy First, NHS 24 or 999.
Email and two surgery sites
Email: Fife.F21609Tayview@nhs.scot
Newport Surgery:
16 Victoria Street, Newport-on-Tay, DD6 8DJ
Tayport Surgery:
21 Dougall Street, Tayport, DD6 9JG
The same phone number is used for both sites. Check which surgery you are offered before travelling.
Phone
01382 543251
Newport
16 Victoria Street, DD6 8DJ
Tayport
21 Dougall Street, DD6 9JG
Out of hours
NHS 24: 111
Fast answer: Tayview Medical Practice appointments are made by phoning 01382 543251 from 8am. The practice does not offer online appointment booking because reception staff navigate patients to the most appropriate healthcare professional. Newport Surgery is open Monday to Friday 8am–6pm. Tayport Surgery is open Tuesday and Thursday 8am–12pm. Repeat prescriptions need 3 working days. For urgent out-of-hours help, call NHS 24 on 111; for life-threatening emergencies, call 999.
Need this? Do this first
Use this as the patient dashboard. Every row gives the first action and a clickable route.
| I need… | Do this first | Clickable route |
|---|---|---|
| Life-threatening emergency | Call 999 now. Do not wait for GP reception. | Call 999 |
| Urgent help when closed | Call NHS 24 on 111. | Call 111 |
| GP appointment | Phone from 8am. Be ready for busy lines and possible full call queue. | Call practice |
| Urgent same-day request | Phone reception; a doctor may triage by phone first. | Urgent steps |
| Nurse or HCA appointment | Phone the practice and explain what the appointment is for. | Call practice |
| Repeat prescription | Use written request, reception prescription box, online registration route, or pharmacy collection arrangement. | Prescription steps |
| Test result | Phone after 2pm. Results are normally only released to the patient unless permission is in place. | Call after 2pm |
| Fit-note renewal | Phone after 10am, visit reception, or email with “Fit Note Renewal” in the subject. | Fit-note guide |
| Register as patient | Use the official registration/forms route and confirm practice-area eligibility. | Registration page |
| Find the right branch | Check Newport or Tayport before travelling. | Open maps |
Decision hub: GP, nurse, Pharmacy First, dentist, physiotherapy, NHS 24 or 999?
Call 999 now
Use for chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, severe allergic reaction, overdose, seizure not stopping, serious injury or someone not responding.
Phone Tayview from 8am
Use for GP appointments and urgent same-day requests. Reception may ask brief details so the on-call doctor can triage by importance.
Use nurse or HCA route
Phone for nurse or healthcare assistant appointments. Reception may ask what it is for because nurses have different skills and clinics.
Use Pharmacy First Scotland
For many minor illnesses or medicine questions, a local pharmacy may be faster and more appropriate than a GP appointment.
Use dentist / physio / mental health route
The practice says reception may navigate patients to another professional such as a dentist, mental health practitioner, physiotherapist or Pharmacy First service.
Call NHS 24 on 111
Use when the practice is closed and the problem is urgent but not life-threatening.
Tayview Medical Practice branches: Newport and Tayport
| Site | Address | Best patient use |
|---|---|---|
| Newport Surgery | 16 Victoria Street, Newport-on-Tay, DD6 8DJ | Main site. Open every weekday 8am–6pm. |
| Tayport Surgery | 21 Dougall Street, Tayport, DD6 9JG | Branch site. Open Tuesday and Thursday morning only on current official hours. |
| Same phone | 01382 543251 | Use one number for both surgeries. |
| Same email | Fife.F21609Tayview@nhs.scot | Use when a doctor asks for documents/photos, sick line requests, or registration forms. |
Wrong-branch warning: the official opening page says demand can be hard to predict and you may be offered an appointment at the surgery that is not nearest to you. Check the appointment site before leaving.
Opening hours and out-of-hours route
| Day | Newport Surgery | Tayport Surgery | Practical note |
|---|---|---|---|
| Monday | 8am–6pm | Closed | Extended hours appointments may be available at Newport on Monday 7:30am–8:30am if pre-booked. |
| Tuesday | 8am–6pm | 8am–12pm | Both sites open; check where your appointment is booked. |
| Wednesday | 8am–6pm | Closed | Newport only on current official hours. |
| Thursday | 8am–6pm | 8am–12pm | Tayport morning only. |
| Friday | 8am–6pm | Closed | Order prescriptions early before weekend. |
| Weekend | Closed | Closed | Use NHS 24 on 111 if urgent and not life-threatening. |
| Out of hours | NHS 24 operates from 6pm–8am weekdays, throughout weekends and some public holidays. | Call 111; call 999 for life-threatening symptoms. | |
Training and public holidays: the official page says staff-training closures are posted on the practice website and displayed in both buildings. Check before travelling near public holidays or training afternoons.
Appointments: phone route, 40-call queue and urgent triage
1
Check safety first.
999 for life-threatening symptoms. NHS 24 on 111 when closed and urgent but not life-threatening.
999 for life-threatening symptoms. NHS 24 on 111 when closed and urgent but not life-threatening.
2
Phone from 8am.
Appointments are made by phoning the practice from 8am each morning.
Appointments are made by phoning the practice from 8am each morning.
3
If the call will not connect, try again.
The practice says the queue allows 40 patients at one time. If your call cannot connect, the queue is full.
The practice says the queue allows 40 patients at one time. If your call cannot connect, the queue is full.
4
Say the problem clearly.
Reception may ask the nature of your medical problem so the on-call doctor can triage by importance.
Reception may ask the nature of your medical problem so the on-call doctor can triage by importance.
5
Urgent appointments are not choice appointments.
If urgent, you may not get a choice of clinician or appointment time.
If urgent, you may not get a choice of clinician or appointment time.
6
Be flexible about branch.
The practice says you may be offered an appointment at the surgery that is not your nearest.
The practice says you may be offered an appointment at the surgery that is not your nearest.
7
Cancel early if you cannot attend.
Two missed routine appointments in 12 months can trigger a warning letter; further missed appointment in the same period can lead to removal from the practice list.
Two missed routine appointments in 12 months can trigger a warning letter; further missed appointment in the same period can lead to removal from the practice list.
Phone script that helps reception triage
Hello, my name is [name]. My date of birth is [date]. I am registered at Tayview Medical Practice. I need help with [one clear problem]. It started [when]. It is [getting worse / not improving]. I can attend [Newport / Tayport / either]. I have tried [medicine or self-care]. Is this best for GP, nurse, HCA, dentist, physiotherapist, mental health support, Pharmacy First, NHS 24 or 999?
Repeat prescriptions: 3-working-day rule and safer ordering
Official prescriptions page
Online prescription registration
NHS inform medicines
Nearby Newport pharmacy listing
Written request
Send a written request and enclose a stamped addressed envelope if you want the prescription posted.
Reception box
Bring the request into reception and place it in the prescription box at the front reception area.
Online route
Register through the online-services area for repeat prescription ordering.
Pharmacy collection
Some local pharmacies can order and collect repeat prescriptions. Ask your pharmacy for details.
| Prescription issue | What it means | Best action |
|---|---|---|
| How long does it take? | The practice says all prescription requests must allow 3 working days to be processed. | Order before your last few doses. |
| Can pharmacy collect it? | Some local pharmacies can order and collect repeat prescriptions. | Arrange this directly with your pharmacy first. |
| Need online access? | Online prescription registration needs a separate email address for each person registering. | Set up early, not on the day medicine runs out. |
| Medication stockpile problem? | The practice asks patients to tell them if one medicine builds up because it is not needed as often. | Tell the practice/pharmacy to avoid waste. |
| Medicine changed? | The practice may substitute a repeat item if a medicine is unavailable, upgraded or similar medicine is more cost-effective. | Ask if the new medicine looks unfamiliar. |
| Running out today? | 3 working days may be too slow. | Phone practice if open; call NHS 24 or ask pharmacy advice if closed and urgent. |
Medicine safety tip: “3 working days” does not include weekends or public holidays. Order at least a week before running out if a weekend, holiday, pharmacy collection or medication review may delay you.
Test results: phone after 2pm and know who can receive results
| Question | Official/practical answer | Action |
|---|---|---|
| When should I call? | The practice asks patients to call after 2pm so reception has more time to deal with result requests. | Call after 2pm |
| Can family ask for results? | Results are usually released only to the person they relate to unless permission exists or the patient cannot understand the results. | Arrange consent before a carer/family member calls. |
| How long will results take? | You should be told when you take the test how long results will take to return to the practice. | Ask the clinician/test provider before leaving. |
| Who is responsible for checking? | The practice says it is your responsibility to check your results and make an appointment if advised to do so. | Set a reminder to follow up. |
| Private medical blood tests? | Blood tests requested for private medical services are charged for and payment is due before tests. | Ask fee before booking. |
| Hospital-requested test? | If a hospital requested it, contact that hospital/department for explanation. | Do not assume GP has the result. |
Result tip: when a clinician sends you for a test, ask: “Who ordered this, when should I check, and who will explain the result?”
Fit notes and sick-line renewals
| Situation | Official/practical route | Important detail |
|---|---|---|
| Illness 7 days or less | You do not usually need a doctor’s sickness certificate. | Your employer may ask for self-certification. |
| More than 7 days | Your employer can ask for medical evidence or fit note. | Phone or speak to the practice if a fit note is needed. |
| Fit-note renewal | Phone after 10am, visit reception, or email with “Fit Note Renewal” as subject. | Email should include full name, date of birth, address, phone, medical reason and requested extension length. |
| When ready? | If you do not hear back, the practice says you can assume the fit note will be ready after 2 working days. | The practice will contact you if doctors need to discuss it. |
| Email copy? | The practice says it does not email copies of fit notes to patients for confidentiality reasons. | Plan collection/alternative route. |
Home visits: phone before 10am if genuinely needed
| Need | Official route | What to say |
|---|---|---|
| Home visit request | Phone reception before 10am if possible. | Explain why the patient is housebound or too ill to attend. |
| Who decides? | The GP decides whether a home visit is required and how urgent it is. | Keep your phone available for triage. |
| Community nurse | Community nurse home visits happen after GP referral. | Ask the GP if community nursing is the correct route. |
| New baby / under-five support | Health visitor may visit if you recently had a baby or are newly registered with a child under five. | Ask reception who should handle the request. |
| Emergency symptoms | Call 999. | Do not wait for a home visit if danger signs exist. |
Register with Tayview Medical Practice
1
Check practice-area eligibility.
NHS 24 service listings warn that even if a practice appears in a search, your address may not be served by that practice.
NHS 24 service listings warn that even if a practice appears in a search, your address may not be served by that practice.
2
Use official forms.
The practice has registration/patient forms under its further-information area.
The practice has registration/patient forms under its further-information area.
3
Email forms only to the official address if directed.
The practice says the email address can be used to provide registration forms.
The practice says the email address can be used to provide registration forms.
4
Prepare medication details.
Bring exact medicine names, doses and pharmacy details so repeat medicines can be checked safely.
Bring exact medicine names, doses and pharmacy details so repeat medicines can be checked safely.
5
Know both sites.
After registering, you may be offered care at Newport or Tayport depending on availability and opening times.
After registering, you may be offered care at Newport or Tayport depending on availability and opening times.
New-patient tip: save photos of current medicine boxes and recent hospital letters before switching GP. This helps avoid delays while records transfer.
Clinics, services and safer alternatives to GP appointments
Official clinics and services
Coil fitting hub
Pharmacy First Scotland
NHS Attend / Near Me video link
| Need | Official/practical route | Patient tip |
|---|---|---|
| Antenatal care | Midwife antenatal appointments are held in Newport and Tayport. | Ask reception which site and time applies. |
| Child health surveillance | Provided through the practice service list. | Bring child records/red book if relevant. |
| Chronic disease reviews | Asthma, diabetes, cholesterol monitoring and well-person checks are listed. | Bring readings and medication list. |
| Cervical smears / phlebotomy | Provided in surgery through clinical/nursing routes. | Book correct nurse appointment. |
| Travel immunisation | Listed among services; check well before travel. | Allow weeks, not days, before departure. |
| Coil fitting | NHS Fife-approved hub is provided by Pipeland Medical Practice for North East Fife patients. | Use the official coil fitting online form if considering a coil. |
| Near Me / video appointment | Practice provides NHS Attend link for video appointment/test call. | Use only when appointment has been arranged or directed. |
| Minor illness | Pharmacy First Scotland may be appropriate. | Ask a community pharmacist when symptoms are minor and not red-flag. |
Doctors, nurses and healthcare team
| Team area | Official examples / role | Best for |
|---|---|---|
| GP team | Official staff/opening pages list doctors including Dr Barrs, Dr Monks, Dr Ansar, Dr Goudie, Dr Gilmour, Dr Jamrozek and Dr Hughes across flexible rotas. | GP assessment, diagnosis, medication decisions, referrals and complex care. |
| Practice nurses | Nurses work Monday to Friday and have different clinical skills. | Chronic disease reviews, cervical screening, immunisations, dressings, diabetes support and health checks. |
| Healthcare assistants | Healthcare assistants work Monday to Friday 8am–4:30pm. | Blood pressure, basic checks, blood tests and HCA tasks depending on practice booking. |
| Community nursing | Community nursing can visit housebound patients after referral. | Home nursing support for eligible patients. |
| Health visitors | May visit families after a new baby or newly registered children under five. | Early years and child health support. |
| Reception team | Reception navigates patients to GP, nurse, dentist, mental health, physiotherapy, Pharmacy First and other routes. | Tell them the main problem briefly and respectfully. |
Disabled access, hearing-aid batteries and interpreter help
Disabled access
The practice says Newport has disabled parking spaces and automatic doors, and Tayport has a disabled parking space and automatic doors.
Ground-floor services
The practice says all patient services at both sites are at ground-floor level and accessible for disabled people.
Hearing-aid batteries
Reception can provide P13 and P675 NHS hearing-aid batteries at Newport and Tayport. Other types require Ninewells Hospital Department.
Interpreter support
The practice has a list of interpreters with Fife Community Interpreting Service. Contact the practice directly if an interpreter is needed.
Access/interpreter request script
Hello, I have an appointment or request with Tayview Medical Practice. I need help with [disabled access / parking / interpreter / hearing-aid batteries / carer support]. Can this be noted before I attend, and should I come to Newport or Tayport?
Maps, directions and branch checklist
Confirm whether your appointment is at Newport Surgery or Tayport Surgery before travelling. The two sites have different opening hours.
Before leaving home
Check branch, appointment time, clinician type, medication list, fit-note details, forms/photos if requested, glasses/hearing aids, phone battery and access needs.
If someone else drives you
Send the exact address and postcode: Newport DD6 8DJ or Tayport DD6 9JG. Do not send only “Tayview Medical Practice.”
When Tayview Medical Practice is closed
| Problem | Use this | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, serious allergic reaction, not responding. |
| Urgent but not life-threatening | Call NHS 24 on 111 | Too unwell to wait, urgent medical advice, unsure whether care is needed. |
| Minor illness / medicine advice | Pharmacy First Scotland or NHS inform if suitable | Minor symptoms, self-care, pharmacy advice, medicine side effects. |
| Routine appointment | Phone from 8am when practice reopens | Non-urgent GP appointment or routine review. |
| Repeat prescription | Use prescription route and allow 3 working days | Routine repeat medication requests. |
Official action links used
Use these after checking the practical route above. This guide explains which link is for which task.
Official Tayview Medical Practice website · Contact details · Opening times and out-of-hours · Appointments, urgent triage, nurse appointments, home visits and fit notes · Prescriptions · Online prescription registration · Test results · New patients · Registration and patient forms · Clinics and services · Coil fitting hub · NHS Attend / Near Me video link · NHS Fife Newport listing · NHS Fife Tayport listing · NHS 24 · NHS inform
Tayview Medical Practice FAQs
What is Tayview Medical Practice phone number?
The practice phone number is 01382 543251. Use it for appointments, urgent requests, nurse appointments, home visits, test results after 2pm, fit-note renewal after 10am, prescription questions and branch-location help.
Where is Tayview Medical Practice?
Tayview Medical Practice has two sites: Newport Surgery at 16 Victoria Street, Newport-on-Tay, DD6 8DJ, and Tayport Surgery at 21 Dougall Street, Tayport, DD6 9JG.
What is Tayview Medical Practice email?
The official contact page lists Fife.F21609Tayview@nhs.scot. It can be used when a doctor asks for documents or photos, for sick line requests, or to provide registration forms.
What are Newport Surgery opening hours?
The official opening-times page lists Newport Surgery as open Monday to Friday from 8am to 6pm, with weekends closed.
What are Tayport Surgery opening hours?
The official opening-times page lists Tayport Surgery as open Tuesday and Thursday from 8am to 12pm, and closed Monday, Wednesday, Friday and weekends.
How do I book an appointment?
Appointments are made by phoning the practice from 8am each morning on 01382 543251. The practice does not offer online appointment booking.
Why does Tayview not offer online appointment booking?
The official appointment page says online booking is not offered because trained reception staff navigate patients to the most appropriate healthcare professional, such as dentist, mental health practitioner, physiotherapist or Pharmacy First service when appropriate.
What happens if the phone queue is full?
The practice says its call queue allows 40 patients at one time. If your call cannot be connected, the queue is full and you should try again.
How are urgent appointments handled?
Urgent appointment requests may be triaged by a doctor. Reception may ask the nature of the medical problem so the on-call doctor can prioritise requests. Patients who genuinely need urgent same-day care will be seen, but non-urgent problems may be directed elsewhere.
Can I choose my doctor?
Patients may consult with a doctor of their choice where possible, but patients are registered with the practice, not a particular doctor. For urgent appointments, clinician choice is not usually available.
Does Tayview have extended hours?
The appointment page says the practice participates in extended hours on Monday only, based in the Newport building, with GP and nurse appointments available between 7:30am and 8:30am by advance booking.
How do I request a home visit?
Phone reception before 10am where possible. Home visits are for patients who are housebound or too ill to attend, and the GP decides whether a visit is needed and how urgent it is.
How do I order repeat prescriptions?
Repeat prescriptions can be ordered by written request with a stamped addressed envelope, by placing the request in the prescription box at front reception, or online after registering through the practice website. Some local pharmacies can order and collect repeat prescriptions by arrangement.
How long do prescriptions take?
The official prescription page says all prescription requests must allow 3 working days to be processed.
When should I call for test results?
The official test-results page asks patients to call after 2pm so reception has more time to handle result requests.
Can someone else get my test results?
Usually no. The practice has a strict confidentiality policy and will normally release test results only to the person they relate to, unless permission has been given or the patient is not capable of understanding the results.
How do I renew a fit note?
For a GP-issued fit-note renewal, phone the practice after 10am, visit reception, or email Fife.F21609Tayview@nhs.scot with “Fit Note Renewal” in the subject and include your name, date of birth, address, phone number, medical reason and requested extension length.
Does Tayview Medical Practice have disabled access?
Yes. The practice says both Newport and Tayport have disabled parking and automatic doors, with patient services at ground-floor level and accessible for disabled people.
Does the practice provide hearing-aid batteries?
The practice says P13 and P675 NHS hearing-aid batteries are available from reception desks at Newport and Tayport. Other battery types require Ninewells Hospital Department.
What should I do when Tayview Medical Practice is closed?
Call NHS 24 on 111 for urgent medical help that is not life-threatening. Call 999 for life-threatening emergencies such as chest pain or stroke symptoms.
Independent directory disclaimer: medicalpracticeuk.org is not NHS Scotland, not NHS 24, not NHS Fife and not Tayview Medical Practice. This guide is for general patient information only. Phone numbers, opening hours, branch availability, appointment routes, prescription rules, registration process, accessibility support, hearing-aid battery availability, interpreter support, staff details and services can change. Always confirm important details with the official practice website, NHS Fife, NHS 24, NHS inform, or the surgery before relying on them.
Tayview Medical Practice
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